Thanks for everything.Barbara D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of West Tampa
Tampa, FL 33614
(Between Dale Mabry and Veterans Expwy just west of Lois Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ADAM C.
El cliente no dejó un comentario.Hana H.
Took an hour wait to get servedDavid W.
Make certain communication is better when equipment is not available. Gentleman at call center his name is Que tried extremely helpful to at least find me a truck.JOHN H.
Self service pick up is a mess. Service folks are severely understaffed and getting help is a challenge. Equipment that was rented out was not actually in stock.Adam D.
Don't give someone traveling across country a truck with no cruise control. That suckedKirk J.
Great customer service.Twyla Z.
It took a long time to check in and I feel some of the paperwork can be lessSabrina H. | First Impressions
1 hour wait, standing on feet in a line to pick up truck - even though I had completed the online agreement. 1 employee at counter - 20 people in line. Employees are great, but obviously overworked. Who is responsible for the understaffing? If someone is there to pick up a truck and it I ly takes 90 seconds to take payment and give them keys - why should they wait an hour?Richard A.
Nichole Brooks assisted me with my rental. She was fantastic. Very personable, great attitude, and excellent customer service. If she's not already a manager, she should be one!!Hayley H.
Truck I rented took a while to get,when I finally got it tank was almost empty, passenger front tire needed alot of air...half flat, they where going to give it to me like that..John R.
Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!Desiree J. | Online Move In
Staff were very helpful!Bradley K.
El cliente no dejó un comentario.Luis Q.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.Miguel J.
El cliente no dejó un comentario.Todd M.
The women working there were very professional. It was a bit overcrowded though, and parking was challenging because of it. The women working made up for it though, because they were professional and efficient.Alexis S.
El cliente no dejó un comentario.Lauri Renee B.
El cliente no dejó un comentario.Matthew S.
Excelente servicio al clienteBrenda G.
When we picked the truck up, there was an empty water bottle and an Arby's bag with packets if Arby's sause and Ketchup in the cab of the truck. But aside from. That, the truck and cab were a lot cleaner and nicer then we expected.Janine G.
El cliente no dejó un comentario.Maddelyn N.
People working here were greatJonathan C.
El cliente no dejó un comentario.Charlie P.
Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.Charlie P. | Overall Experience
The truck had a leak, so a lot of my stuff got wet.Rachel S.
El cliente no dejó un comentario.GAYLE H.
Windows inside pickup truck dirty. They over charged me $120 for a 19.95 rental. Very shady. Wonder how many others they do this to? Don't rent from this location. Go somewhere else.Michael K.
You closed earlier than 8pm on Friday July 09,2020. I know for a fact because my left picked me up at 8pm from there to take me to the airport.I knocked on the lock door at 7:55 pm and you continued to ignore me. I was charged for after hours pickup and I as charged for fuel even though i gave the vehicle more fuel than i left with and left receipt on dashboard. IK have proof with photos of all of these things.priscilla N.
No improvement necessary,everything was Great thank you U-Haul for being there when I needed your rentalCarol Ann O.
Everyone was professional and friendly! I especially appreciated that since I was going Through a very stressful time! Thank you!! ðŸ™‚Loraine W.
El cliente no dejó un comentario.Rick S. | Overall Experience
Pouring rain but employees were helpful and smiling.JOHN A.
Thank you for your customer skills hard to find thisSamuel M.
The parking situation.. the directions take you to the back of the site. And a new person using U-Haul for the first time. I didn't know you just park your vehicle anywhere you can. Between the trucks Anywhere there is an empty spot..Samantha W.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.ALEXANDRA S.
Michael was great! My only complaint is maybe to update the ECI for the truck because there's been some very obvious changes since the last time they were taken. But the facility was clean, employees were friendly, and the U-Box warehouse looked very well kept also! Thank you guys so much!! P.S. please send us some of your OW JHs lolTaylor R.
El cliente no dejó un comentario.William A.
El cliente no dejó un comentario.SARAH B.
Good costumer service and the SPEECH TWO LANGUAGESLUIS V.
Hire better people. The guy kept walking away from me when I needed help with hooking up the auto transport. The agent on the phone was horrible. She barely explained things to me. The whole pick up experience was horrible. They did not even have the hitch for my car on the day it was to be installed.Trevor L.
El cliente no dejó un comentario.bruce H.
You have to fix the phone calls. I want to talk to the store and I get diverted to the national call center. I then wait 30 minutes for someone to answer. They then cannot answer the specifics about the local store..al B.
El cliente no dejó un comentario.Swapnil H.
This is the only location I will rent from. The staff is a1 all the time.David L.
El cliente no dejó un comentario.LILLIAN L. | First Impressions
Individuals at this location were very customer friendly very professional and interested in my needs especially a Woman by the name of Lety however calling on the phone to discuss my reservation and details of return the individuals were very un concerned about my needs or concerns and not customer friendlyJoseph S.
El cliente no dejó un comentario.Andy R. | First Impressions
El cliente no dejó un comentario.katina P.
El cliente no dejó un comentario.Dorothy R.
El cliente no dejó un comentario.Robert W.
Have the truck in good working conditionDeborah Anne P.
El cliente no dejó un comentario.Jonathan D.
Your locations in San Diego and the West Tampa location are understaffed and poorly trained. Your reservation system would not let me add movers to transport my Box to me once it arrived in Tampa. Anytime I called the 800 number I waited ON HOLD for anywhere from 17 to 55 MINUTES. I will write a separate email.Mary S.
El cliente no dejó un comentario.Ibrahin P.
I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn't find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn't tell me that I couldn't use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn't answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.Dylan F. | First Impressions
There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.NATHANIEL B. | Overall Experience
There was no lock in my storage unitIsis C. | Online Move In
El cliente no dejó un comentario.Tomas M.
El cliente no dejó un comentario.giselle C.
Extremely efficientSaskia C.
El cliente no dejó un comentario.Franjuste B.
El cliente no dejó un comentario.Arjen W.
El cliente no dejó un comentario.JEFFREY V.
El cliente no dejó un comentario.Jeffrey V.
El cliente no dejó un comentario.James C.
Keep up the good work, good service and careful attention like the one they gave me. Thanks.ernesto G.
I called the day before and set up a pick up. When I got there I was told it's raining and they have no covers. It was suggested to hang around and see if rain stops as well as covers where on their way. I went and got something to eat and came back. A truck was there with covers I was told that those were accounted for that it was back to waiting for the rain. After now nearly four hours I asked if I can take the cover off the display. They did do that for me but hours after arrival. I failed to mention when I first got there it was suggested I come back the next day. I had a friend that driver 70 miles to help me and we both took time off.Rick C.
El cliente no dejó un comentario.MENAW M.
I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!RONALD B. | First Impressions
El cliente no dejó un comentario.Kaye - Lee T.
El cliente no dejó un comentario.Reg G.
Sweeping the cargo space out or ensuring that the customer prior did it. While loading the trailer I rented I discovered 2 inch nails, screws, staples all over the floor.Michael H.
This drop off location was equally short staffed, but the process of turning in the truck was smooth and easy. Well done.REGINA C.
El cliente no dejó un comentario.Deborah B.
El cliente no dejó un comentario.Jorge C.
El cliente no dejó un comentario.maikel D.
El cliente no dejó un comentario.MIRLENE D.
El cliente no dejó un comentario.BRIDGETTE P.
I just think they need a elevator for the second floor and you need cooling I thereTeresa R. | First Impressions
El cliente no dejó un comentario.Carlos M.
El cliente no dejó un comentario.Bridgette P.
El cliente no dejó un comentario.Maximilian B.
Great location. No improvements needed at allJunior L.
El cliente no dejó un comentario.Lyndalis D.
Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.ROBERTO F. | Overall Experience
El cliente no dejó un comentario.Hannah S.
El cliente no dejó un comentario.Miguel J.
El cliente no dejó un comentario.Scott F.
El cliente no dejó un comentario.Brian U.
El cliente no dejó un comentario.Madeline R.
El cliente no dejó un comentario.Marquita M.
We would have preferred a closer drop-off location but overall it was a good experience.DONALD S.
Rented a 6x12 utility trailer and tires were 20 pounds of air need to check those details before renting an equipment that is for heavy loadsPavel C.
Was routed there even though I rented at a location half a mile from me. At 1.19 a mile it cost me 5 dollars plus fuel to get the truck. The truck wiper would not shut off for half the day, and only one headlight worked.Marco L.
El cliente no dejó un comentario.Junior R.
El cliente no dejó un comentario.CHRISTOPHER N.
I was backing out of the parking lot and a uhaul employee hit the truck!Alyse B.
El cliente no dejó un comentario.Ronald H. | Overall Experience
El cliente no dejó un comentario.LEE R.
El cliente no dejó un comentario.Jason B.
The parking lot had nails and screws on the ground..the cargo van I rented had a nail in it told the sales person ..she handled it in a perfect way the situation ...Jaime A.
I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.Amber S. | First Impressions
El cliente no dejó un comentario.Shanique and aprielle R. | Overall Experience
El cliente no dejó un comentario.Anthony Z.
El cliente no dejó un comentario.Gilbert R.
I and another employee had issues with the lock on key box 1. The manager came and was able to open it.Susan W.
El cliente no dejó un comentario.Ariel G.
Pick up was too slow. Two people working at the desk on a Saturday is not enough, especially when one is new and needs help from the other employee.Taylor Z.
Sirve de mucha ayuda maravillosoJose A. | First Impressions
People sleeping in units. Clearly not safekaila B. | First Impressions
I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! ¡Gracias!Loraine W. | First Impressions
Secure clean facility...various storage options...great staffAMARIIMMANUEL G. | Overall Experience
The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed MARIA G. | Overall Experience
El cliente no dejó un comentario.kierra w. | Overall Experience
El cliente no dejó un comentario.Antonio G. | Overall Experience
El cliente no dejó un comentario.JACKELINE M. | First Impressions
El cliente no dejó un comentario.Carlos M. | First Impressions
El cliente no dejó un comentario.Stevon S. | First Impressions
El cliente no dejó un comentario.Suchel Duany P. | Overall Experience
Very friendly smart i love it thank youJose Antonio P. | First Impressions
Very helpful and caring staff # 1 storage in the worldAaron M. | Overall Experience
El cliente no dejó un comentario.MIRIAN T. | Overall Experience
This location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"Shrea J. | Overall Experience
GraciasBOBBIE W. | Overall Experience
Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony FasuloAnthony F. | Overall Experience
El cliente no dejó un comentario.LEON P. | Overall Experience
These folks here are profesional, helpful and friendly. Excellent place.Mark E. | Overall Experience
El cliente no dejó un comentario.Stacy G. | First Impressions
El cliente no dejó un comentario.Jessica H. | Overall Experience
El cliente no dejó un comentario.tolasha h. | Overall Experience
Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn't owe them a dime)...but after the final phone call..all was taken care of! GraciasBryan C. | Overall Experience
El cliente no dejó un comentario.paul e. | Overall Experience
El cliente no dejó un comentario.michael n. | Overall Experience
El cliente no dejó un comentario.Arelis B. | First Impressions
Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etcEdna G. | Online Move In
El cliente no dejó un comentario.annis f. | First Impressions
Gracias pude resolver todo bien gracias por el buen trabajo al clienteIsrael B. | Overall Experience
If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.linda f. | Overall Experience
El cliente no dejó un comentario.ALFRED D. | Overall Experience
Overall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.Ryan M. | Overall Experience
I paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn't! There's nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I'm keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!Samantha C. | Overall Experience
Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.Dawning Family S. | First Impressions
El cliente no dejó un comentario.Oleksandr V. | Overall Experience
is my storage unit closed out?Jessica L. | Overall Experience
Staff was helpful, facilities were clean and well maintained.Ryan M. | First Impressions
El cliente no dejó un comentario.Teresa G. | First Impressions
The storage buildings are not designed well at all! They have way too many rental trucks and trailers blocking the driveways, this facility is not large truck or trailer friendly. I brought in a 16' trailer to load and it was near impossible to maneuver especially with other vehicles in the same area! I would NEVER use or RECOMMEND this facility for any type of storage. Inside building 3, there is a strong order of urine!Mark B. | Overall Experience
Friendly and helpful staff.Michael M. | First Impressions
El cliente no dejó un comentario.Lissette Maria R. | Overall Experience
The best Uhaul facility with great customer service!William S. | Overall Experience
El cliente no dejó un comentario.LISA B. | Overall Experience
The staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤Yolanda S. | Overall Experience
El cliente no dejó un comentario.JASMINE M. | Overall Experience
Everyone was extremely helpful and friendlymichael n. | First Impressions
Very simple and quick process to rent/return a vehicle, as well as when renting a unit. Completely stress and worry free.JENA W. | Overall Experience
I have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOUAndrea K. | Overall Experience
Good!Jose C. | Overall Experience
I love that the unit was temperature controlled and very large! I liked the large hallways and elevator to make moving larger objects around easy. I would have enjoyed longer hours to access The unitBrett N. | Overall Experience
Great staff.CECIL L. | Overall Experience
Staff were very professional and polite.Raymond G. | Overall Experience
great expedited servicesGigi B. | First Impressions
Great manager, very friendlyELAINE H. | Overall Experience
With 2 years of storage I am blown out of the water with Uhaul consistency.rhyan m. | Overall Experience
The only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that legDenys J. | Overall Experience
Great service.javier z. | Overall Experience
NICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.Jenice Chiquita C. | Overall Experience
Service es soss y told de manager my forniture hay have moodjavier m. | Overall Experience
Is goodAna G. | First Impressions
Never had a problem with anyone or the storage unit.RICHARD/ TOBI L. | Overall Experience
The 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.Samantha F. | First Impressions
Maravilloso storage.Barbara D. | Overall Experience
Erica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.Sarah G. | First Impressions
Great customer service but charges weren't corrected. Still trying to get it handled.Bobby D. | First Impressions
Buena atenciónXiomara D. | First Impressions
Fast and convenientOleksandr V. | First Impressions
Great Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!Kathleen N. | First Impressions
I'm unsatisfied with the storage every time I Go to drop something off it's so over crowded. On Sunday's it's horrible the same drive entrances is used an exit there's no other it's dangerous.Marlly S. | First Impressions
Excellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .mario m. | First Impressions
Great servicejavier z. | First Impressions
To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb upbessie a. | First Impressions
Perfect. AtenciónRafael O. | First Impressions
I thought I had a 10x15 climate control unit but when I arrived it was notLana L. | First Impressions
The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!GREGORY G. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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