Customer Reviews for U-Haul Moving & Storage of West Park

69 comentarios

1515 Grand Ave   Billings, MT 59102

(406) 530-2309

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(406) 530-2309

1515 Grand Ave
Billings, MT 59102

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Trent M. 
Clasificación:
3.0

I had a friend pick up the truck and he had to use his credit card. My card was on file, I had used it to reserve the truck. I stopped in later that day and was assured my card would be used it I told them when I returned the truck. I returned truck today and guess what? My friend's card was charged anyway, supposedly because I had requested an extension on my return time by 7 hours his card was charged automatically.

Terry W. 
Clasificación:
5.0

Everything ran like clockwork and the associates who work here are all fantastic!

Denise F. 
Clasificación:
5.0

El cliente no dejó un comentario.

bailey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EULALIO G. 
Clasificación:
5.0

Nothing. It was great!

Thomas H. 
Clasificación:
1.0

Not charge so much for scratch and not let be in insurance

Justin P. 
Clasificación:
3.0

The truck broke down , my guys spent a day and half waiting for the truck to get fixed , I will say you got them a hotel , which was nice . But after they got back to Ohio . I called your customer service number 3 different time . I want to know what your company was going to do about my lost of time and all the extra money I had to pay my guys .the First Lady I talked to was rude and didn't seem like she wanted to help me, so she put me on hold and there I was again waiting on hold for an hour and a half and no one picked up. The second time I called the lady was very nice and seemed like she was going to help me then again she put me on hold and nobody ever picked up again. I called the third time waited another 45 minutes and got disgusted and wasted over 3 1/2 to 4 hours trying to get this figured out. Still to this day I have no resolution to my problem. I want to know how Utah is going to reimburse me for my expenses. I'll be calling my credit card company tomorrow to dispute all my charges. Until U-Haul calls me back and gives me some sort of idea how we're going to resolve this problem. Please have someone call me at 330-754-7705 Thank you corey fischer

Clayton F. 
Clasificación:
5.0

The Lady who checked us out and gave us the keys was so friendly helpful and knowledgeable it made walk up rental a pleasant experience. The gentleman who checked us in was equally kind and helpful in checking in the 20 foot truck. This was the friendliest crew I have ever encountered at a uhal service center.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Truck I rented pulls to the right. Could use alignment

ADAM L. 
Clasificación:
5.0

They were very friendly and easy to deal with. Will be using them all the time.

Dawn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykel H. 
Clasificación:
5.0

Jessica was fantastic! There were several customers picking up equipment and their credit card machine was down. The gentleman assisting me; Ken appeared to be fairly new but did well and was very professional and polite. Jessica was bouncing between both terminals assisting customers and helping Ken with my rental. At the end they both walked me out to my truck and thanked me for my business. The pickup took longer than it should have. Regardless Jessica was always smiling and went well above and beyond with every customer including me to ensure a good experience. The kind of experience that is rarely seen these days. Well done!!!!

William B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARY G. 
Clasificación:
5.0

Staff was extremely friendly and helpful - would recommend for sure

Brian A. 
Clasificación:
5.0

Great staff and great location!!!

LORENE J. 
Clasificación:
4.0

The trailer leaked water at the door way and got my entire end of a mattress wet.

JACQUELINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luann V. 
Clasificación:
1.0

Jessica and Lori told us the card would have a hold on it for a 4 day rental from Montana to Washington and that it would not be charged until drop off in Washington where it would then be adjusted for a lower cost because 4 days was not needed at all. rented for 2 days and dropped off at location in Washington where they informed me our card was already charged for the FULL 4 day amount as soon as we left Montana!!??? I called and have never heard back from either Jessica or Lori. This ia a hard enough time for our family as this move is due to the passing of 2 family members and this poor customer service does not help at all and we have used U-Haul for 20 plus years....no more I guess and will let everyone know

Jermy Z. 
Clasificación:
1.0

My uhaul containers were 4 hours late and they did not provide me with locks. I had to drive to uhaul twice to ask about my containers since no one was answering the phone and it would redirect me to the general uhaul number where no one was able to get me to the right people. I had moving people wait for those four hours with me out of the kindness of their hearts and ended up tipping them really well for their time. Poor management on uhaul's part cost me a lot of time and money and I am very displeased with the service. I would like a discount due to the poor service. Gracias.

Arijana Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE D. 
Clasificación:
5.0

Excellent customer service!

DANIEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

Make sure equipment is road ready and all lights are working. Employee checked my turn signals and brake lights but not the tail lights. The wrong light plug was sold to me and I drove at night and in the rain with no tail lights. Not good.

Wilfred S. 
Clasificación:
5.0

from the time I ordered to return the employees were great made it super easy I reserved a truck online I went to pick up it took no longer than 10 mins to pick up and less than that to drop off its hard enough moving this was the easy part thank you

Sheila C. 
Clasificación:
5.0

Love the idea of the the totes! Saved lots of time and money moving. Your staff was the best! Thanks for helping us

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark I. 
Clasificación:
5.0

Nothing Easy great experience. Could not have asked for more.

Rebecca R. 
Clasificación:
5.0

Jessica was awesome! I'll definitely only rent from her again in the future.

Daniel N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence S. 
Clasificación:
5.0

My experience was fantastic. Easy and hassel free.

Tara R. 
Clasificación:
5.0

¡Gracias!

Nathaniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

Awesome location and very nice customer service!!

Mark R. 
Clasificación:
5.0

Manager is awesome!

Heather G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL CHRISTOP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee V. 
Clasificación:
5.0

Jessica was outstanding. I've rented Uhaul trucks and trailers many times and this was by far my best experience. 5 stars for Jessica!!!

Mark K. 
Clasificación:
5.0

My family member dropped it off so I did not see the facility

PENNY H. 
Clasificación:
5.0

Keep up the good work?

Donald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jef S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
5.0

Very friendly and quick.

Robin W. 
Clasificación:
5.0

I wanted to recognize the lady working when I picked up the rental. She was delightful, pleasant and efficient, and training a new employee as well. I wish I could remember her name. Hopefully she gets the recognition she deserves. Great job!

Scott H. 
Clasificación:
5.0

Be flexible but also communicate with the staff if you have questions or concerns, they were very helpful.

Billie K. 
Clasificación:
5.0

The manager was friendly and a very experienced employee. I highly recommend this location for great service!

Mark A. 
Clasificación:
5.0

Store was closed but lock box for key was easily accessible. Truck in awesome condition.

PAIGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Jessica the manager was personable, polite and a great trainer while teaching new employees the system. A model employee, manager and person. I believe she should be rewarded for her excellence

STEPHEN F. 
Clasificación:
5.0

Jessica was awesome!

Micheal M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LANA G. 
Clasificación:
5.0

Jessica was very upbeat and friendly. She certainly loves her job?

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W. 
Clasificación:
3.0

Fix the trucks. The truck had engine issues and died on me 4 times while I was driving. But Jessica was amazing to deal with.

Emily M. 
Clasificación:
5.0

Great owners, super friendly staff,for a great price! Efficient and helpful, all you can hope for while moving!

ANDREW R. 
Clasificación:
5.0

Jessica was a very positive, professional representative. We had a wonderful experience dealing with her both renting and returning our vehicle. Would highly recommend!!!

JANET L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN C. 
No se han enviado comentarios para esta ubicación.

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