Comentarios de los clientes para U-Haul Moving & Storage of West McKinney

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West McKinney

Clasificación general:

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DEBRA S.
Clasificación:

El cliente no dejó un comentario.

Patrick G.
Clasificación:

Easy pickup everything was ready when I got there

John W.
Clasificación:

El cliente no dejó un comentario.

Jennifer B.
Clasificación:

Outstanding customer service!!

Larry C.
Clasificación:

Satisfied

Paul H.
Clasificación:

We were supposed to pick up the truck in Frisco Tx. Except the truck was not returned. It would have been nice if your system would have notified me and told me of a location I could have picked the same size truck up at. When I arrived, nobody had a clue what was going on. I had to ask them to locate another truck and suggest trying the other location I new had one the other day. It was a lot of stress added to a long day I did not need. It also wasted a lot of time and miles. Both locations Frisco and McKinney were very helpful and staff was very nice. Operating system needs help.

Tara C.
Clasificación:

El cliente no dejó un comentario.

Mark L.
Clasificación:

El cliente no dejó un comentario.

MICHAEL W.
Clasificación:

Really great customer service. Busy location.

William B.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

El cliente no dejó un comentario.

Denise S.
Clasificación:

El cliente no dejó un comentario.

Darlene B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KEVIN H.
Clasificación:

Great team to work with. Very well organized and very professional. Top notch operation. Thanks.

CHARLES C.
Clasificación:

El cliente no dejó un comentario.

Ronnie S.
Clasificación:

El cliente no dejó un comentario.

Curtis W.
Clasificación:

Everything was amazing, very organized and even helped with perfect drop of location A+.

Samuel B.
Clasificación:

El cliente no dejó un comentario.

LARHONDA M. | First Impressions |
Clasificación:

Very efficient and courteous and offered excellent service

Shakita B.
Clasificación:

Great staff

Sherly L.
Clasificación:

They were very efficient and helpful..this location was very clean and neat.

ANTHONY F.
Clasificación:

The staff are great to work with. The driveway access to return equipment is poor and dangerous. When accessing the property from the west bound lanes you have to make a u-turn then a sharp right turn into the driveway. If another customer is in the driveway you are stuck half in half out onto the roadway. Try doing that with a 26 foot truck with a car hauler. This needs to be corrected!!!

WILLIAM H.
Clasificación:

Truck was all kinds of worn out.

RALEIGH S.
Clasificación:

So simple to reserve , pickup, and return that we have no cern with the virus. The team we work with at U-Haul are great, and make sure that we have everything we needed. Great experience.

Martin W.
Clasificación:

This was not original location I chose or was printed on contract to drop off. I stead, when arrived to North McDonald location I chose, I was turned away. Whybhave me choose if I can be denied. Had to travel 20 minutes each way with 20 minute wait time to new location causing me to be late for an appointment. Makes no sense to offer location to pick (yes called preferred at registration), then confirm it, only to turn me away at arrival. Cannot rely on this company. Kevin at the W University location understood and took care of me. Best part of UHaul was Mr Liddell being the only person (including customer service) that seemed to understand my issue.

FRANK P.
Clasificación:

Always great

Tanveer A.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER T.
Clasificación:

Lot full. Barely a spot available to drop off the truck.

YVETTE B.
Clasificación:

Great service. Very professional. Everything was quick and easy.

FRANK P.
Clasificación:

Nothing. All great

JAMES CONLON A.
Clasificación:

This location has little room for vehicles to park or turn around for pick ups. check in takes a long time. I had reserved for Friday 10-30 for pick up but the trailer was not there. Had to go back on 10-31 to pick up, again check in took a long time

ERIC C.
Clasificación:

The truck was idled high to burn gas quickly. I was charged for gas even though the gas gage was put back to when I drove it off the property originally.

Andrew M.
Clasificación:

El cliente no dejó un comentario.

Darron S.
Clasificación:

El cliente no dejó un comentario.

RUDOLPH D.
Clasificación:

El cliente no dejó un comentario.

Benjamin P.
Clasificación:

Good service- addressed my reservation quickly and simply. Needed a mattress bag and the clerk offered me a good alternative when the product I was looking for was sold out (he even checked to see if they had extra in the back when the shelf was empty). Van was in good condition, served my purposes well. Bug guts on the window when I got it, but nothing that couldn't be wiped off with the wipers. Returning the van off-hours was easy with the key drop-off, too.

MARGARITA P.
Clasificación:

Attendance clerk was rude and disrespectful. He seems racist against me, a middle-age Hispanic woman.

Maitena G.
Clasificación:

I reserved me trailer online and had a reservation number. I would expect that by doing this it would be a lot faster to check-in and leave with the trailer. No the case. I had to stand in line for 40 mins! At the counter it also took a while. Then I headed to where the trailer was and was told to wait for a minute. I moved my car to where they asked, and when I get off my car, there are other 4 clients waiting as well to be handed their equipment. I only waited about 10 mins then. It is very clear that they are very low in staff. The 3 men that were working were moving as fast as they could. Finally, while inside of the building non of the employees were wearing a mask and every si gle client in the premises were.....

Alexander S.
Clasificación:

El cliente no dejó un comentario.

Roger A.
Clasificación:

These guys DID have a hand truck and some furniture dollies for my use. This made the unloading much better than the loading. Overall, the truck was a very capable rig! I might suggest a brief tutorial on the operation before cutting a novice truck driver loose. I discovered that your MUST give a very wide turning arc to insure that the back end follows the front end in a proper fashion! But, 8 warmed up to it soon and had no trouble.

JOSHUA M.
Clasificación:

I wish everyone had been wearing a face mask...or at least inside the building to be wearing a face mask.

maneshkumar P.
Clasificación:

El cliente no dejó un comentario.

Glenn D.
Clasificación:

El cliente no dejó un comentario.

MARK C.
Clasificación:

Location service was fantastic. Truck share experience was less than ideal. Ended up giving up and checked out the regular way.

STEVEN F.
Clasificación:

El cliente no dejó un comentario.

DAVID L.
Clasificación:

El cliente no dejó un comentario.

STEPHEN H.
Clasificación:

Have used this location several times. AlwYs got excellent service.

Mafalda K.
Clasificación:

Very helpful and courteous! Didn't want us to lift a finger!! Thank you guys!!

JAMES Z.
Clasificación:

Telephone wait time excessive.

Eric G.
Clasificación:

El cliente no dejó un comentario.

Lucia M. | Online Move In |
Clasificación:

I was so mad about how I was so misinformed about the prices .

Bret F.
Clasificación:

El cliente no dejó un comentario.

Mojolaoluwa E.
Clasificación:

El cliente no dejó un comentario.

Martin C.
Clasificación:

The truck would fill up with gas fumes every time it's was running. Had to drive with the windows down.

ROBERT C P.
Clasificación:

Phil was super. I enjoyed the way he professionally handled himself while keeping things light and humorous.

Shannon S.
Clasificación:

Good experience

ERIK M.
Clasificación:

El cliente no dejó un comentario.

Kent P.
Clasificación:

El cliente no dejó un comentario.

Todd H.
Clasificación:

Front counter very friendly and overall smooth experience checking in and returning.

Keith C.
Clasificación:

These guys are always on their game. I always appreciate the outstanding service!

Jason S.
Clasificación:

I completed my registration online and still had to go through the WHOLE process in store, even though I told him I already completed it. I was not told to check the truck out and got a text 30 minutes later to complete something online before leaving the parking lot.

Diane B.
Clasificación:

El cliente no dejó un comentario.

KYLE E.
Clasificación:

Everyone at this location was kind and accommodating. They provided outstanding service from pickup to return. Highly recommend. Great experience.

SHAWN R.
Clasificación:

El cliente no dejó un comentario.

JEFFREY SCOTT M.
Clasificación:

El cliente no dejó un comentario.

MATTHEW F.
Clasificación:

Great service

JOHN S.
Clasificación:

El cliente no dejó un comentario.

Pete V. | Overall Experience |
Clasificación:

We’ll Managed and Maintained Facility , Excellent customer service and support with All the Equipment for Moving or storage Needs, Thank you Kevin.

William W.
Clasificación:

El cliente no dejó un comentario.

DANIEL T.
Clasificación:

Reservations was a nightmare. Very frustrating to have received the number of calls to pickup rental after different locations, right up to pick-up time.

CHARLES C.
Clasificación:

El cliente no dejó un comentario.

Eliza G.
Clasificación:

All was great in meeting my needs.

ZACHARY M.
Clasificación:

The pricing was too high for what I paid for. I don't like the mileage rates at all! The customer service was great and the truck was nice but the fees were insane.

Virginia K.
Clasificación:

El cliente no dejó un comentario.

Maulik V.
Clasificación:

El cliente no dejó un comentario.

Tarundeep S.
Clasificación:

Excellent experience checking in and when returning the equipment.

ROSA B.
Clasificación:

El cliente no dejó un comentario.

JENNIFER W.
Clasificación:

El cliente no dejó un comentario.

JULIE P.
Clasificación:

The workers were very friendly and helpful to help me unload my car I was pulling. I'm not sure I would ever use UHaul again though because the overall experience was more unneeded stress

JoAnn G. | Overall Experience |
Clasificación:

The facility is nice and clean and well stocked. The regular employees are knowledgeable and helpful. However when we went on 10/17/2020 there was a replacement crew since the owner was on vacation. The rest of the regular staff was not scheduled to come in until 130 in the afternoon but Saturday mornings are crazy busy and this replacement staff knew about UHaul but not about that location. I had to wait in long lines four times to get problems solved and answers to questions. I still don't have a lot of confidence that the UBox that we filled will be shipped correctly. ALSO THIS FACILITY DOES NOT HAVE ENOUGH PARKING. It is crazy and dangerous there with so many, cars, trucks and people darting all over in a tiny space.

deloris b. | First Impressions |
Clasificación:

1. Not enough employees available to handle the number of customers waiting. 30 min wait for a respresentative to help. 2. 800 number for help is useless. No one answers .. long long wait.ended up hanging up. 3. After hours return instructions for people without a phone is useless.

Tim W.
Clasificación:

El cliente no dejó un comentario.

Chester H.
Clasificación:

El cliente no dejó un comentario.

KELSEY MARIE M.
Clasificación:

El cliente no dejó un comentario.

RACHEL T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

stephen S.
Clasificación:

Very good service. The gentleman that took care of us made sure we had everything we needed to make sure we could move our things. We were moving pretty heavy appliances and he guided us to everything we needed. We were originally going to choose a Uhaul that had no ramp and after he found out what we were using it for, he immediately informed us. Great service!

Wendell B.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY H.
Clasificación:

El cliente no dejó un comentario.

JAMES K.
Clasificación:

El cliente no dejó un comentario.

MICHAEL L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JANET J.
Clasificación:

The customer service was Impeccable

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

Leon C.
Clasificación:

El cliente no dejó un comentario.

RONALD C.
Clasificación:

El cliente no dejó un comentario.

Scott M.
Clasificación:

El cliente no dejó un comentario.

Kyndal H.
Clasificación:

El cliente no dejó un comentario.

Renato F.
Clasificación:

El cliente no dejó un comentario.

debra R.
Clasificación:

El cliente no dejó un comentario.

Sean B.
Clasificación:

This location is always very very slow at getting your equipment (even with reservation and pre check in) and getting you at the door.

Eric S.
Clasificación:

Great all around. Super easy pick up in mckinney and it took less than 5 mins to drop it off in arlington.

Elizabeth C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard L.
Clasificación:

El cliente no dejó un comentario.

Peter J.
Clasificación:

El cliente no dejó un comentario.

Andrew H.
Clasificación:

El cliente no dejó un comentario.

Matt M.
Clasificación:

I only rented a dolly but it was the nicest dolly I've ever rented

LEIGHTON W.
Clasificación:

El cliente no dejó un comentario.

Aaron E.
Clasificación:

El cliente no dejó un comentario.

Martha A.
Clasificación:

Sometimes long wait lines to speak to staff but very efficient once you reach them

RODERICK B.
Clasificación:

El cliente no dejó un comentario.

DAVID B. | Overall Experience |
Clasificación:

Please give a shout out to Brandon. Brandon was da bomb! He knows his stuff. He checked me in when I moved in and checked me out when I left about three weeks later. He seems to be a part of a very hard working staff. He definitely needs to be given a raise or at least acknowledged. I did see a couple of very lazy employees. Those guys should be fired. I’m hopeful you guys know your workers better than me and take the right actions.

Charles A. | Overall Experience |
Clasificación:

Awful communication! Signed up and completed the auto draft process twice! Did not work, and was never advised that it was not working correctly. Never notified that I had a payment due until it was past due and a late fee was applied. You guys are crooks and should be ashamed of how you do business! Uhaul will never get another cent from me or anyone I can turn away!

daniel r. | First Impressions |
Clasificación:

Severely understaffed

JoAnn G. | First Impressions |
Clasificación:

Phillip was excellent. He was super helpful and polite. He gave outstanding service. Parking at the facility is lacking and on a busy Saturday the place was a zoo waiting for a fender bender.

Michael R. | Overall Experience |
Clasificación:

The staff was EXTREMELY professional and helpful. I have had nothing but the best experiences with this location.

Bob P. | First Impressions |
Clasificación:

I lowered the rating because the 2 guys that were there during the afternoon wore no masks, even though my wife and I did, and made no moves to put them on. On the other hand, the guy there the next morning put his mask on the moment I entered the door.

Jorge O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MICHAEL P. | Overall Experience |
Clasificación:

Everyone was very helpful and courteous.

james f. | Overall Experience |
Clasificación:

Always great service.

Wanda L. | Overall Experience |
Clasificación:

I rented a climate control unit and was never able to gain entrance through outside glass doors. Card was replaced and still didn't work. After making multiple trips to facility and still unable to gain access through card reader, decided not to use this facility.

Arshad S. | First Impressions |
Clasificación:

Employee were not welcoming and friendly. They made me upgrade to size I originally reserve.

Bill B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

VADIM K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

VADIM K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAN W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Wayne C. | First Impressions |
Clasificación:

No accommodations for a 10x20 storage facility that I reserved. All he could offer 4 5x10 spaces and no price adjustment. The alternative was to go to another location, which the employees were respectful and professional.

Wayne C. | Overall Experience |
Clasificación:

They did not comply with the reservation, I reserved a 10 x20 climate control and did not offer any other practical solutions, ended up going to a different location and cost me about 3 hours unloading time.

Debra S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DAWN K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHAEL M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherese S. | First Impressions |
Clasificación:

Phillip moved me into my storage unit. He was polite, prompt, and very knowledgeable. He took time to explain the billing processes and he gave us a personal tour to our storage location. I appreciate great customer service and support as this tends to be becoming rare experiences with businesses nowadays.

Joseph R. | Overall Experience |
Clasificación:

Pricing was much higher than what it was worth. Worst issue was having our things infested with cockroaches. We ended up killing nearly 50 of them which crawled out of our personal belongings once we moved our things into new apartment. Not very happy with that whatsoever. Will not be renting from this facility again. Staff was friendly and knowledgeable, had no other issues, but bugs don't do the great service justice ... - Joseph Ricker

Maggie A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Evanson K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cathy C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

hershel j. | Overall Experience |
Clasificación:

My experience with U-Haul Moving & Storage of West McKinney was outstanding and fully satisfactory.

Jeremy S. | First Impressions |
Clasificación:

Customer service was beyond exceptional. Never have I had anyone go to the lengths every person I interacted with had gone.

Mark A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nyacka T. | First Impressions |
Clasificación:

Adrian and Bryson

Jonathan L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph F. | Overall Experience |
Clasificación:

Kevin was very professional, helpful and friendly.

allen s. | First Impressions |
Clasificación:

Only one comment. Having a seperate card reader for check in and door access and trying to handle a cart on the incline in front of the door is difficult. It would be nice if the door could be set to be open for 30 seconds or so.

Don H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sean T. | Overall Experience |
Clasificación:

none

JOHN T. | Overall Experience |
Clasificación:

Manager Kevin and his staff run a very efficient and excellent facility.

Larry T. | First Impressions |
Clasificación:

Great care and service by Kevin!! Thank you

David H. | First Impressions |
Clasificación:

Very courteous and professional. Easy transaction.

joanna b. | First Impressions |
Clasificación:

helpful

Kenneth C. | Overall Experience |
Clasificación:

I rented 2 large storage units from July - December, 2019. Multiple times I had to negotiate around trucks parked in front of my units. When I moved out, my boxes were infested with roaches.

Charles D. | Overall Experience |
Clasificación:

Small office but nice and friendly.

Sandra F. | Overall Experience |
Clasificación:

We enjoyed our experience at Uhaul!

Ida C. | First Impressions |
Clasificación:

Best prices in town. Very helpful and knowledgeable,.

Warren R. | Overall Experience |
Clasificación:

Kevin is knowledgeable, helpful and accommodating.

Omar R. | First Impressions |
Clasificación:

Excellent customer service. Very friendly and helpful employees.

Jonathan V. | Overall Experience |
Clasificación:

Always a very friendly staff

Holton L. | Overall Experience |
Clasificación:

Good service, helpful employees, location difficult to access for westbound traffic.

Mark G. | First Impressions |
Clasificación:

We were waiting for help for an hour, the unit that was rented to us had a lock on it and we had to wait another 30 min for someone to unlock it. The attendant was overwhelmed and clearly stressed.

tanya j. | Overall Experience |
Clasificación:

Always polite whenever I called. Readily available to answer questions. Whenever I visited it was nice to see a place where the employees seemed to enjoy themselves.

Sarah C. | Overall Experience |
Clasificación:

Thank you!

Elizabeth C. | Overall Experience |
Clasificación:

Don't like having to check in after hours but that's no been deal. Great staff

Jean-gardais M. | Overall Experience |
Clasificación:

My expectations have been exceeded!

Audrey L. | Overall Experience |
Clasificación:

We had a great experience with this location! Bryan was awesome and super helpful!

Rebeca H. | Overall Experience |
Clasificación:

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 THANK YOU

Christopher P. | First Impressions |
Clasificación:

The McKinney guys are efficient and professional. They got me checked into a storage unit quickly.

CHARLIE H. | Overall Experience |
Clasificación:

I liked the facility except for the incline concrete ramp by the entry for the storage area

Holton L. | First Impressions |
Clasificación:

Not a bad experience.

Thomas G. | First Impressions |
Clasificación:

Check in process and the return process were handled very well, the staff was courteous and helpful when I had to change the unit that I wanted to store. Thanks!

JOHN C. | First Impressions |
Clasificación:

I own several businesses and if I had a business that Brian, your customer service representative, would fit into, I would hire him in a minute. He was polite, expeditious, and customer oriented!

Holton L. | First Impressions |
Clasificación:

Good service, helpful people.

Alex M. | Overall Experience |
Clasificación:

The team helped me out of a major jam. They were extremely accommodating and thoroughly helpful. I am thankful for the help!

Sandra F. | Overall Experience |
Clasificación:

Extremely nice and helpful staff

Matt C. | First Impressions |
Clasificación:

Great Service from the team here!

Chris R. | Overall Experience |
Clasificación:

Nita delivered our Ubox to my house. She was professional and gave my family some tips about living in this area of Texas. Great service!

Tara N. | First Impressions |
Clasificación:

I really enjoyed my experience at U-Haul storage. Brian is very professional, helpful, and knowledgeable. Thank you!

Christopher M. | Overall Experience |
Clasificación:

N/a

Nancy G. | Overall Experience |
Clasificación:

The store employee was so helpful!

CHARLES KATHLEEN D. | Overall Experience |
Clasificación:

Had a storage unit for years and rented numerous trucks and trailers. Always great service.

robert m. | Overall Experience |
Clasificación:

These people are genuine Texas generous helpful courteous people. ...love em.

DOUGLAS H. | Overall Experience |
Clasificación:

Always helpful, at least the guys are. Several times the lady’s express an impatient tone and look.

Christine C. | Overall Experience |
Clasificación:

everyone was very helpful !

Martha H. | Overall Experience |
Clasificación:

Used U Box from Wisconsin to McKinney. Very please with the entire process, condition of the box, pick up and delivery in Wisconsin and here in McKinney. Great communication! Very pleased!

carol s. | Overall Experience |
Clasificación:

No

Chuck C. | Overall Experience |
Clasificación:

This was one of the best experiences I’ve ever had.

Russell F. | Overall Experience |
Clasificación:

Parking for unloading and loading can sometimes be a little hectic.

Roderick W. | Overall Experience |
Clasificación:

The store manger all the way down the chain from outside personnel and everybody in uniform were happy and helpful I always rent from this uhaul if I can great experience

GARY B. | Overall Experience |
Clasificación:

My only change would be the addition of a light inside each unit, to make visibility better. I always wished my unit had more light, other than that coming in from the hall.

Kathiresan D. | Overall Experience |
Clasificación:

This was one such hassle free move experience. Great service!

Michael C. | Overall Experience |
Clasificación:

Great experience - until your automated gate stop working. I tried to be patient but it has been over a few months without it working. Having to get in and out of RV to put the code was a hassle.

Venkata K. | Overall Experience |
Clasificación:

Excellent service

Nancy R. | Overall Experience |
Clasificación:

This UHaul facility was the best I've worked with. They were very helpful. The only thing I could suggest is the parking is very limited and difficult to find a place when they are busy.

andrea G. | Overall Experience |
Clasificación:

Access road to the back parking lot is narrow, trucks and vans are parked alongside it and there are bumps along the road that make it hard to drive out especially with a trailer. staff not friendly

Michael L. | Overall Experience |
Clasificación:

Great service

Karl A. | Overall Experience |
Clasificación:

Storage units were unusually over priced.

John R. | Overall Experience |
Clasificación:

With having 6 storage units, we were at the facility constantly and got to know pretty much the entire staff by name. They were always polite & helpful. Treat them right and they will respond well.

WILLA D. | Overall Experience |
Clasificación:

Excellent

danny t. | Reservation |
Clasificación:

It was a great experience and will rent from y’all again!

JOHN GRADY P. | Reservation |
Clasificación:

Always have to wait for a unacceptable amount of time

La'Toya H. | Reservation |
Clasificación:

Everyone was friendly and attentive.

susan h. | Overall Experience |
Clasificación:

Kevin the manager was super.....even though he was sick. He didn’t want to call his asst Mgr in because he wanted him to have a day off. That’s a dedicated guy! Thanks Kevin!

Pamela S. | Overall Experience |
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Only concern is constant state of rough road and holes in the gravel driveway

Debbie S. | Reservation |
Clasificación:

I was in and out in no time

Crystal G. | Overall Experience |
Clasificación:

After scheduling the pickup of my uboxes, I went to the facility to pick them up only to find out they were not ready. They told me the earliest they could get them would be the following day at noon.

DANA T. | Overall Experience |
Clasificación:

We used this storage facility for personal and business use for several years. We always had easy access whenever we needed it. Great customer service will keep us coming back for our vehicle rentals

JUAN D. | Overall Experience |
Clasificación:

Not all the staff is friendly, I always had the impression that they were just working there but not enjoying it. Very poor people skills towards the clients.

Joshua N. | Overall Experience |
Clasificación:

Kevin the General manager was awesome, he was more than accommodating and went out of his way to provide top notch customer service. The entire staff were all excellent!!

DONNA B. | Overall Experience |
Clasificación:

I was way overcharged. They were nice and tried to remove frivolous charges but couldn’t. I contacted corporate and they didn’t help either

Kevin D. | Overall Experience |
Clasificación:

Upon arrival a staff member started barking out orders. Move here not there and then the next staffer conducted himself the same way. We are new customers but treated like trespassers. Not good!

Phani J. | Overall Experience |
Clasificación:

Staff are not nice. Making fun on customer. Not a good customer service. Hate going there next time.

Rick F. | Overall Experience |
Clasificación:

Great service. Always ready to help with any issues.

Chris G. | Overall Experience |
Clasificación:

NA

TERESA H. | Overall Experience |
Clasificación:

Everything was great

Chris S. | Overall Experience |
Clasificación:

Josh and Kevin did a great job helping me over the course of a couple weeks. Hard-working and they provided outstanding customer service. Great employees that go the extra mile for their customers!

Felix V. | Overall Experience |
Clasificación:

Pricing is above most storage places. Access areas most of time are blocked by parked vehicles, need more parking to avoid that.

BARBARA B. | Overall Experience |
Clasificación:

Everyone was knowledgeable and friendly, very helpful.

sharon t. | Overall Experience |
Clasificación:

One time when I went to the facility and they were short handed everyone was very friendly.

JOHN P. | Overall Experience |
Clasificación:

You have to slide your card every time you enter or leave however the place you do this I always blocked with a U-Haul truck and parked cars . This is why I switched to different storage facilitie

PATRICIA M. | Overall Experience |
Clasificación:

very good

CELIA G. | Overall Experience |
Clasificación:

I rented a large unit for a year. My property was secure and in the same condition as when it was put there with exception of some dust. I recommend the facility and would use it again.

Jerry W. | Overall Experience |
Clasificación:

Under staffed

Kory W. | Overall Experience |
Clasificación:

Employees were aloof and not interested in helping. Seemed more like a chore to do their job. Was not greeted and when I walked to a counter w an employee I was asked to move to another counter.

MICHEAL D. | Overall Experience |
Clasificación:

I had up to 5 units at a time over a 6 year period there. I finally moved not because of any dissatisfaction with the facility, but because other facilities were 40% less expensive!

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