I was charged double on my rental. I paid each day .Then when I took it In on time the guy went and done something for someone else in stead of checking the truck in. So it got got checked in late and I got charged for another day because of his incompetence. It should of been checked in right then. Then they charged me for the 4days I did have it all over again. I have the text from my bank showing everytime I was charged. Plus when I called in to see if I could rent it again they said it would be 19.99 but I was charged 38.00 and something because they didn't take the insurance off which I didn't want to keep. I would like to have the extra I was charged back. I shouldn't of been charged twice. Plus when he did finally check it in he told me he took the 5th day off because he checked it in late. I need my money back. I shouldn't of been charged double and I shouldn't of been charged for the 5th day when I didn't even have the truck. Plus I'm going to have to rent again soon. I've never rented from anyone but uhaul and I don't want to have to go somewhere else. Can you please help me get this resolved. Thank you please helpkaren M.
Customer Reviews for U-Haul Moving & Storage of West Lafayette
West Lafayette, IN 47906
(Hwy 52 & 231)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Carrie L.
El cliente no dejó un comentario.Craig L.
El cliente no dejó un comentario.BARRY S.
El cliente no dejó un comentario.Michael J.
They said they would send me a receipt, but it didn't happen. Maybe give you a receipt when you're doneEd R.
Overall the vehicle worked great. I had great customer service before my pickup and when I dropped it off. My only feedback is the waiting.Valetha M.
El cliente no dejó un comentario.Anne L.
This has to do with returning trailer at West Lafayette, Indiana location. The clerk said there's no paperwork to give me when I returned it to them. What stops Uhaul from saying I didn't return it. He said I would get email showing I returned it. Im still waiting for that email.Francis O.
The staff is very helpful and they explain anything the customer needs to know about that particular vehicle.Verona C.
El cliente no dejó un comentario.STEPHEN W. | Overall Experience
Everything was smooth, staff helpful and friendlyDawn T.
El cliente no dejó un comentario.Luisa H.
El cliente no dejó un comentario.Carlos Z.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Mathew Y. | Overall Experience
Dropped off after hours so no real interaction but the location was easy to find with good signage. The digital check in process was easy to follow.Victor D.
Very helpful staff!andrew A.
El cliente no dejó un comentario.Eric M. | First Impressions
El cliente no dejó un comentario.alex V.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Alec J.
El cliente no dejó un comentario.Anna H.
El cliente no dejó un comentario.MuhammadTariq K.
El cliente no dejó un comentario.SHIYAN W.
We needed to change our equipment and when we did it changed our pickup location unbeknownst to me. Dan was able to fit us in because I only rent from the West Lafayette location! He provided superior customer and there was definitely a sense of urgency from the staff to get us and other customers taken care of as quickly as possible! Thanks West Lafayette Uhaul!!!TIEARA J.
El cliente no dejó un comentario.Hasan M.
El cliente no dejó un comentario.Cindy M.
El cliente no dejó un comentario.Everett L.
I have filled the fuel as per the mark indicated while login but still they charged extra. When I contacted them they are asking for the proof. It's looks like in unprofessional.Rajesh G.
El cliente no dejó un comentario.Tom C.
The vehicles, although used purely for transportation and hauling, could be kept cleaner. I had to use sheets on the base of the van I rented. It's a personal preference, but that would've made the experience even better. The location was brilliant though. The office and staff were very helpful and the return, though after hours, was smooth.Hari Narendar N.
El cliente no dejó un comentario.Jamie R.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Andres U.
El cliente no dejó un comentario.Byunghyun L.
Just do much easier than it us to be.Tracey H.
Excellent customer serviceDaniel C.
El cliente no dejó un comentario.Karsten M.
Good help.Gretta K.
The guys were great, thorough, and worked really hard. They were generally quite careful when moving furniture around, and tied things down in the van very well. However, they should use more mattress pads. One of the tables got some scratches on the edge while in transit.David W.
El cliente no dejó un comentario.Bryon M.
I have received a pro-rien 4 times while providing my credit card information. And I was never able to get hold of the U-haul shop over the phone. It was an extremely annoying and irritating experience.BYOUNGCHUL K. | Overall Experience
El cliente no dejó un comentario.Marcella V.
It was fast and easyâ€¦ can't think of anythingVirginia M.
Staff is really good!!Yusun K.
Signage at drop off is a little confusing. There is a sign to wait at a spot for drop off at a place that it would be impossible to do that.MELANIE F.
El cliente no dejó un comentario.Brian S.
Everyone was very helpful, courteous and just really nice. They went above and beyond to help me.Maria O.
Everyone was very nice.Maria O.
El cliente no dejó un comentario.Rodney T.
El cliente no dejó un comentario.Sidney D.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Cindy B.
El cliente no dejó un comentario.Yijie W.
El cliente no dejó un comentario.Aaron W.
Never got my final receiptPaul C.
Dave did a great job with the unfortunate situation where I had to drive further to get a truck because the one I was to get was not available. He is a great manager and great customer service!Nancy H.
Although truck was not ready at 10 am when I had it reserved, I was called back within hour when it arrived. Checkout, use and return for local move went incredibly smooth on my 24 hour rental. Even though time was extended to 11 am next day, truck was dropped back in 4 hours. Great price for local move!Paige E.
El cliente no dejó un comentario.David H. | Overall Experience
Love that I got a month free with the rental trucks. That really will make me choose uhaul again! That was so awesome. Even though this location didn't have the units I must wanted available, they were helpful with finding me an alternative.Kelly L. | Overall Experience
El cliente no dejó un comentario.Jason M.
El cliente no dejó un comentario.Hannah H.
Truck was not cleaned prior to us renting. Completely full of dog hair. Had to sweep out the back prior to loading.David J.
El cliente no dejó un comentario.Jessica K.
We were told to drop it off give them the keys and we were good.. It was a bit strange.Richard S.
El cliente no dejó un comentario.Ashutosh A.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Tim B.
David does a great job he is a great manager keep up the great work DavidDave M.
The East side door is not opening from inside. That service is not available. GraciasAloke B. | Overall Experience
Really great customer service and patience!!Kandi F.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Hasan M.
El cliente no dejó un comentario.randall V.
El cliente no dejó un comentario.Grant H.
The U-haul self-storage, climate controlled facilities are very nice and very clean! The rates are reasonable and I love that each unit has a personal alarm. I would highly recommend this space for short-term or long-term storage. The only negative is that the map says that the loading/unloading dock is covered, however it is not, and since I had to move in the rain (thankfully light) it was a bit of a pain. That being said I still give this place 5 stars!Maya L. | First Impressions
El cliente no dejó un comentario.Robert C.
The workers were informative and friendly!Latonya B.
El cliente no dejó un comentario.cynthia L.
One tire was very low at pickup. 3 of the maker lights did not work.Jason A.
The van we rented was filthy. The interior seats were covered in food crumbs and dirt. The van smelled like something had died inside of it. The inside windshield probably hasn't been cleaned since they have had the vehicle. It had a thick film of filth. The dash was covered in dust and food crumbs.Paul W.
El cliente no dejó un comentario.Ashley P.
El cliente no dejó un comentario.Hayley L.
El cliente no dejó un comentario.Hayley L.
After close drop offJeffrey N.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Albert J.
Can was clean and the AC worked extremely well!! Can ride nicely. Staff was friendly and helpful. Check in and check out we're a breeze!julie B.
El cliente no dejó un comentario.TERRANCE C.
El cliente no dejó un comentario.Sebastian C. | First Impressions
Dave Butcher runs a tight ship and friendly service!Sarah H. | Overall Experience
El cliente no dejó un comentario.Kim H. | Overall Experience
Great experience. Only wish there were more temperature controlled units availableKelly L. | First Impressions
The only problem I experienced was that the original truck I reserved was not returned, however they had contacted uhaul and let them know so uhaul immediately contacted me! Although I really needed a truck much earlier than 11am, they did get me the next available truck in my area. They worked diligently to meet my need for a truck. I do wish however that uhaul would have pickup trucks available in Crawfordsville, we have three locations and none carry pickups!Veronica S.
Everything went really well. Looking forward to renting from here again. Super convenient to have it connected to storagepatrick P.
El cliente no dejó un comentario.Shawn B.
El cliente no dejó un comentario.Kurt S. | First Impressions
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Jerry K.
El cliente no dejó un comentario.Lisa R.
El cliente no dejó un comentario.Aubrey L.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Hergen E.
Customer service rep was courteous and very helpfulDavid Y.
El cliente no dejó un comentario.KIMBERLY P.
Some of the packing blankets were a little damp/wet.Barry F.
El cliente no dejó un comentario.BRITTANY B. | Overall Experience
El cliente no dejó un comentario.Douglas K. | First Impressions
Some minor trash from prior renter in unitronald k. | Overall Experience
El cliente no dejó un comentario.Jack C. | First Impressions
We had problems with the doors at first and then when moving out we found a lot of our stuff what was in the back and on top we're wet. I am hoping I don't have anything ruined but if so I'll just live with it.Katherine S. | Overall Experience
Great facility and great customer service. Dave is great to Work with every time we go in.wanda o. | First Impressions
Fantastic experience. Very helpful staff.craig s. | Overall Experience
My overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!Alfreda W. | Overall Experience
El cliente no dejó un comentario.Iyanna B. | Overall Experience
El cliente no dejó un comentario.James G. | Overall Experience
El cliente no dejó un comentario.Victoria S. | Overall Experience
El cliente no dejó un comentario.Debra M. | Overall Experience
El cliente no dejó un comentario.Jeremy F. | Overall Experience
El cliente no dejó un comentario.Sarah A. | Overall Experience
El cliente no dejó un comentario.Sarah C. | Overall Experience
El cliente no dejó un comentario.CHERYL S. | First Impressions
El cliente no dejó un comentario.Vasileios Z. | Overall Experience
El cliente no dejó un comentario.Macy B. | Overall Experience
Customer service was outstanding, very helpful.Nathaniel B. | Overall Experience
The facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.MORRIS D. | Overall Experience
For my 1stDenise D. | First Impressions
El cliente no dejó un comentario.Steve S. | First Impressions
El cliente no dejó un comentario.Patricia J. | First Impressions
It was a fantastic experience!Olasubomi O. | Overall Experience
El cliente no dejó un comentario.Richard P. | First Impressions
Access hours are limited and didn’t always work for my schedulesAdrianna J. | Overall Experience
Second year renting from this location. Excellent and great location close to Purdue.Lisa G. | Overall Experience
El cliente no dejó un comentario.Fahad A. | Overall Experience
El cliente no dejó un comentario.Leah S. | Overall Experience
El cliente no dejó un comentario.Lori W. | Overall Experience
El cliente no dejó un comentario.Victor L. | Overall Experience
El cliente no dejó un comentario.Dean C. | Overall Experience
El cliente no dejó un comentario.Pranav S. | Overall Experience
El cliente no dejó un comentario.Susan B. | Overall Experience
The staff member who helped us was excellent: well-trained, helpful, courteous, and efficient. The only downside of this facility is that you have to pay extra to use the storage facility after hours. When I booked the reservation, I didn't receive this information, and it would have been nice to know so I could have compared apples to apples when choosing a storage facility.catherine f. | First Impressions
The u haul location in West Lafayette is Very convenient, clean, secure, accessible to Purdue University, hassle free and reliable. It all depends on how you value what you store away. As an out of state student, I need a place like this every summer and I have returned every summer to store my stuff before going home.Yemi G. | Overall Experience
Great experience!Anthony A. | Overall Experience
El cliente no dejó un comentario.Mia C. | Overall Experience
Wanted an indoor temperature controlled unit. We retrieved our items on a 90° day. Indoors was very cool and clean. Our items were hardly even dusty after 4 months in storage. Would definitely use again if needed.Janine A. | Overall Experience
El cliente no dejó un comentario.Christine O. | Overall Experience
El cliente no dejó un comentario.Saumil M. | Overall Experience
I wish I could have accessed later at night, but I was not charged for the last month since I removed all belongings 2 days after I was charged, which was excellent customer service on Dave Butcher's behalf. I'll likely be back and recommend the facility. ¡Gracias!Mitchell K. | Overall Experience
El cliente no dejó un comentario.shannon h. | Overall Experience
El cliente no dejó un comentario.Linda K. | Overall Experience
El cliente no dejó un comentario.Vijay M. | Overall Experience
El cliente no dejó un comentario.Julian T. | Overall Experience
Servicio al cliente de excelencia.David T. | Overall Experience
El cliente no dejó un comentario.Eduardo H. | Overall Experience
El cliente no dejó un comentario.George C. | Overall Experience
El cliente no dejó un comentario.Nicholas C. | Overall Experience
El cliente no dejó un comentario.David S. | Overall Experience
clean and very friendly.edward k. | Overall Experience
My specific unit was not very clean. Trash and straps had been left by previous occupant. Everything else was fantastic.Hannah W. | First Impressions
El cliente no dejó un comentario.Madelyn L. | First Impressions
I had a storage locker at U- Haul Storage for 4 years while I was working overseas. The facility is very secure and very clean. We recently rented a U-Haul, and with the help of A-1 Packaging, moved the contents of the locker to S.C. Great teamwork between A-1 and U-Haul!!Anne B. | Overall Experience
El cliente no dejó un comentario.KHALIF A. | Overall Experience
I showed up and they said they didn't have a unit for me even though I had a reservation set for over a month. They only had one unit open larger than mine and would not price match for me. I ended up taking that unit which means I took someone else's reserved unit.Katie S. | First Impressions
This is a great facility. Always clean, organized, and secure.Frank H. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER G. | Overall Experience
On one particular occasion, I used the uhaul restroom provided. At this time, I noticed a planter with artificial flowers on the floor in the corner with a clean roll of necessary toilet paper. As I reached down for the roll, the artificial flowers fell out of the planter. I saw something glossy in the bottom of the planter. It was a used crack pipe! After finishing in the bathroom, I and my fiancé showed the pipe to the uhaul rep on duty. The rep said he would throw it away. Contacting the actual uhaul store was quite difficult.Diane h. | Overall Experience
Kept my stuff safe and dry, what else can you ask forJesse N. | Overall Experience
Very nice and clean, nice representativesKim L. | First Impressions
El cliente no dejó un comentario.Thomas M. | First Impressions
El cliente no dejó un comentario.Daniel S. | Overall Experience
Having complimentary carts was super helpful! It was very appreciated after a day of moving furniture out of a 3rd floor apartment.Leann D. | First Impressions
El cliente no dejó un comentario.David R. | Overall Experience
El cliente no dejó un comentario.Sarah A. | First Impressions
El cliente no dejó un comentario.shannon h. | First Impressions
The crew allowed me time to chase down a bad ground wire. Then they suggested I check the trailering fuse of which there was not one. The manager gave me one from his personal parts. They made the entire experience easy. They also removed an enormous amount of the stress one may feel when doing an out-of-state move alone. They should be be recognized for their effort and professionalism that often non-existsent in today's service sector. I applaud them. They are the benchmark to which everyone sould aspire. Thanks to the entire U-Hual Team. Dan S.Daniel S. | First Impressions
David, the manager at the West Lafayette location was great to work with.Kim H. | Overall Experience
We had an interior space and had no issues. The common areas, like entry and hallways, were always clean and well lit.Donna B. | Overall Experience
Great facility, just didn’t have a unit big enough for meLoren R. | Overall Experience
El cliente no dejó un comentario.Niklas J. | Online Move In
Staff was very helpful and friendly. Quick check in and they answered all my questions. Competitive rates and close to the university. So far very pleased with my experience.Laura M. | First Impressions
El cliente no dejó un comentario.ALICE D. | Overall Experience
El cliente no dejó un comentario.Peggy D. | Overall Experience
El cliente no dejó un comentario.linda m. | First Impressions
El cliente no dejó un comentario.George C. | First Impressions
My reservation was lost so I switched companies. You have sent me 14 emails in the passed 3 days asking me to rate my experience. Stop spamming me.Alexander T. | First Impressions
My reservation was lost so I switched companies. You have sent me 14 emails in the past 3 days asking me to rate my experience. Stop spamming me.Alexander T. | Overall Experience
El cliente no dejó un comentario.Saumil M. | First Impressions
El cliente no dejó un comentario.Francene S. | First Impressions
El cliente no dejó un comentario.Brian F. | First Impressions
To God be the glory; everything worked out. It would be nice to know that 10 footers don't have ramps. Yet, it was a pleasant surprise to find out that the first month is rent free.Chris K. | First Impressions
El cliente no dejó un comentario.Olivia B. | Online Move In
El cliente no dejó un comentario.Jifeng Z. | First Impressions
Everyone was helpful and it was easy to find!Samuel S. | First Impressions
El cliente no dejó un comentario.Thomas R. | First Impressions
El cliente no dejó un comentario.Vivek T. | First Impressions
Great location for the Purdue student. Close to campus and safe.edward k. | First Impressions
El cliente no dejó un comentario.Jesse N. | First Impressions
El cliente no dejó un comentario.Amber G. | Online Move In
El cliente no dejó un comentario.Susan B. | First Impressions
El cliente no dejó un comentario.Jake M. | First Impressions
Excellent servicemadeleine h. | First Impressions
El cliente no dejó un comentario.Kim H. | First Impressions
The only problem with my move-in was the rain. Good customer service and easy to access.Annie J. | First Impressions
El cliente no dejó un comentario.Pranav S. | First Impressions
El cliente no dejó un comentario.Nicholas C. | First Impressions
Keep up !!!SATYA P. | First Impressions
easy to check in, unit easily accessible, and secure. no issuesJohn P. | First Impressions
El cliente no dejó un comentario.Melissa K. | First Impressions
El cliente no dejó un comentario.Lisa G. | First Impressions
Had to sweep out the unit. Lots of leaf debris and some spider webs as would be expected for a drive up unit. Pallets and rodent trap were placed in the unit as standard, but the pallets were dirty and I was concerned about potential for bugs in them. When I moved them, spiders crawled out. I covered them with tarp and set them to the side which took up space. Pallets should be offered but not automatically placed. Timing prevented me from asking for removal.Lori W. | First Impressions
El cliente no dejó un comentario.Johnny F. | First Impressions
El cliente no dejó un comentario.Carlos A. | First Impressions
El cliente no dejó un comentario.Mia C. | First Impressions
Need overhead lights installed. There is a light but when I ask for a light bulb I was told none of the units could be lit I would need to use my car headlights. Slide on door very hard to open. Gates are out of commission often for weeks. There is a truck tire placed against a unit need E3 for 2 weeks not removed.Connie S. | Overall Experience