Customer Reviews for U-Haul Moving & Storage of West Lafayette

5,715 comentarios

1090 Sagamore Pkwy W   West Lafayette, IN 47906
(Hwy 52 & 231)

(765) 463-9502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 463-9502

1090 Sagamore Pkwy W
West Lafayette, IN 47906
(Hwy 52 & 231)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

My overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!

Alfreda W.  |  Overall Experience 
Clasificación:
5.0

The first person at the counter was not helpful, seemed annoyed, and used one words answers that didn't actually answer my questions. The 2nd person who seemed to be the manager was very friendly and helpful.

Grant D. 
Clasificación:
5.0

N/C

Richard N. 
Clasificación:
4.0

El cliente no dejó un comentario.

nesar N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO M. 
Clasificación:
5.0

Great dudes. Very responsible and experienced.

Yue Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iyanna B.  |  Overall Experience 
Clasificación:
5.0

Good job

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Burnt out headlight. Engine sounds terrible. We made it safely but it was not a smooth trip

Elizabeth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

azrin H. 
Clasificación:
5.0

No suggestions, everything was perfect for us.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eman A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve T. 
Clasificación:
5.0

I thought the staff and equipment were all excellent. Nothing could have been better. Keep up the good work.

Joshua E. 
Clasificación:
5.0

Customer service is EXCELLENT!!

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVATOREJ JR R. 
Clasificación:
4.0

I NEVER received the receipt of my rental. The young man was suppose to email it to me after he checked in the vehicle, but that has been well over 24 hours.

Wayne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
4.0

The interior of the truck was dirty and had not been cleaned for some time.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S.  |  Overall Experience 
Clasificación:
5.0

David and his staff do a wonderful job!

kevin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

Inside of cab was dirty. Online check in was laborious

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

You over charged me and keep charging me 5000 dollars

Trampas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A.  |  Overall Experience 
Clasificación:
2.0

No employee anywhere to be seen first 15 minutes in store. Truck was old, very dirty, and felt unsafe. Window air leak very bad. Did not get moving dolly I reserved as one was not available.

JANICE S. 
Clasificación:
2.0

We reserved a truck for two o'clock in the afternoon. At ten till two we were called and told our truck was an hour away and we would have to drive there to pick it up as our truck had been rented out to someone else through error. My husband and I figured out a plan and we're able to get the truck at five, which prevented us from packing up and getting finished before dark. We also lost the movers who we had arranged to help us as they were only available in the afternoon. Uhaul error messed up our entire day and moving plan and made things much more difficult. I won't be renting with uhaul again unless I absolutely have no other option.

Chelsea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  Overall Experience 
Clasificación:
5.0

Smooth and seamless to rent, use and return. Friendly efficient staff

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

Terrific customer service - Team member let me change truck order same day to accommodate a change in load. Thanks very much!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hang L. 
Clasificación:
4.0

The tires were bad. Told the guy when I returned the trailer. Hope they get charged. Otherwise the trailer was good.

SHAWN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
4.0

I never received a receipt. I need one for reimbursement for work.

Robert G. 
Clasificación:
5.0

Please send email copy of final contract/payment and documentation. My email address is jvruggink@purdue.edu, if not already sent.

JAMES V. 
Clasificación:
4.0

Very disappointed in this rental and stated this upon my return. I had rented one 2 days early, was perfect. This one, the gear shift was so loose I thought it was going to fall off. Brakes squeaking very bad and on the way back the check engine light came on. Glad it made it back. Unit shouldn't have went out as it was.

Christy M. 
Clasificación:
5.0

When I made the reservation online, I was contacted by a rep to inform my preferred pickup location had changed to this one. I asked some questions and was told about the car carrier process and the drop off and assured me I would be able to drop the transporter in Ottawa, IL.

Marc B. 
Clasificación:
5.0

Everything went well thank you

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasileios Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Macy B.  |  Overall Experience 
Clasificación:
5.0

Customer service was outstanding, very helpful.

Nathaniel B.  |  Overall Experience 
Clasificación:
5.0

Great staff, talked to 3 different people during the process, all very helpful, very much appreciated.

Nathaniel B. 
Clasificación:
3.0

Try trailer was damaged and not usable, missing safety creatures. So we had to go to another location. This location refused the $50s back for the inconvenience. Would not reccomend.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

unclear where to park, just anywhere or in the drop off lanes?

AARON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
3.0

The facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.

MORRIS D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O. 
Clasificación:
4.0

I didn't get my e-mail receipt as told I would when I dropped the truck off. Other than that everything was a good experience!

Deena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwok-Wai L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
3.0

Make sure inside of truck is swept and that the sides and boards do not have layers of dust. Disappointed we had to clean before loading furniture.

Peter J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

This location is easy to do business with. Equipment was available as promised and they get you in an out rapidly. Greta location.

john G. 
Clasificación:
3.0

It doesn't have a lot of room for parking, but the attendant I believe his name is Gary was very helpful

Cathy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory E. 
Clasificación:
4.0

Great experience.

Austin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joni H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

Truck felt old. Possibly upgraded trucks or better maintenance.

klayton G. 
Clasificación:
4.0

Transmission on truck didn't really want to shift from second to third gear

jason Y. 
Clasificación:
5.0

The best service

Jose P. 
Clasificación:
3.0

We moved our daughter across town. Upon driving truck (15') to her departure apartment, I noticed oil light starting flashing on & off (not good!). Got to her apartment (1 mile) and checked dip-stick (which was STUCK in tube, it hadn't be removed for quite a while). The dip-stick was complete DRY! No joke! No level at all. OMG! So, then took daughter's car to Auto-Zone and bought 5 qts of High Mileage STP medium grade conventional oil and a roll of shop towels. Put 2 qts in. Checked dip-stick. Level then came up to the very bottom tip (far below the 'L' mark). Wow again! Put in 1 more. Checked dip-stick. Level came up to slightly below the 'L' mark). So, I knew it could take 1 more qt as span b/w 'L' and 'F' is usually at least 1 qt. Put in 4th qt. Checked dip-stick. Now, just below the 'F' mark. We then proceeded to load truck and move her. When I returned the truck, I gave the Auto-Zone receipt to attendant (different guy) and showed him the 4 used oil jugs, and gave him the 5th unused qt and mostly unused roll of shop towels. He took all the unused stuff, and showed appreciation that I did all this. He said that U-Haul would credit me the $ per the receipt. It was around $25. I expect the truck burns some oil (as it had 125,000 miles on it) and maybe a slow leak too, but to be 4 qts low usually takes at least 3-4,000 miles for that to happen. For no U-Haul person to have spotted this (at least in the last 1000 miles) is NOT good for the sake of maintaining and not needlessly destroying your bread & butter equipment! Your crews at the West Lafayette store (or in this midwest region of shops) must do a pretty poor job checking critical maintenance items. When the oil light is coming on that means the oil pressure is low which means engine parts are not getting adequate oil. That's a sure why to needlessly destroy otherwise good equipment. Getting your crews better trained on key maintenance checks and auditing them that they are actually doing these checks might be a good thing to double-down on. Also, the passenger side front suspension seemed "shot". Whenever hitting the least road bump caused quite a jolt and racket on that side. Also, tires were getting near time to replace. Transmission, battery, brakes, A/C and mirrors were good. Battery looked pretty new. The back hauling quarters and access door were also all good & clean. Thanks for reading my review.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
4.0

Notify them ahead of time if the parts ordered were did not come in. However, the store was well stocked and was able to still install the wiring kit needed.

ESTEBAN R. 
Clasificación:
5.0

For my 1st

Denise C.  |  First Impressions 
Clasificación:
3.0

Uhaul was not cleaned at all. Trash left and I could tell it had NOT been wiped out which is unacceptable due to Covid. Wiper fluid had not been filled which is should be after every return or Atleast checked. I am 9 months pregnant and Uhaul truck shook TERRIBLY from Lafayette, In all the way to Sylvania, Oh I made an effort to contact roadside and was on hold for over an hour.

Angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S.  |  First Impressions 
Clasificación:
4.0

The truck was old, loud, squeaky. Engine and oil light on, gas mileage was extremely poor due to the fact there is 200,000 miles on the truck. It was a horrible and worrisome trip. Shame on UHaul.

Lindsey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN A. 
Clasificación:
5.0

David and staff are wonderful.

Liping C. 
Clasificación:
5.0

El cliente no dejó un comentario.

elissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaryan P. 
Clasificación:
5.0

Employees were courteous and efficient.

William F. 
Clasificación:
5.0

I was able to use the equipment to complete the job of hauling off a lot of junk from cleaning out storage space above my garage that was left there from the previous owner.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven CALL WHEN HERE B. 
Clasificación:
5.0

Get a better phone answering system so you can talk to the actual location you want.

Sharon E. 
Clasificación:
5.0

We needed the uhaul to pick up a piano. It worked well. I do wish the smaller trucks had loading ramps on them.

Chad J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O. 
Clasificación:
3.0

I scheduled a date and time to purchase a trailer hitch and have it installed on my van online. I showed up at the location a day early to make sure everything was set for tomorrow. Much to my surprise, my installation had been changed to a day a week in advance. This was not at all clear to me when using the website. If you couldn't honor the date and time I selected I would have hoped for a more prominent notice that the date had to be changed. Since we're moving in a few days I cannot use the future date I was given. Nothing could have been done to honor my request, but had I known this up front, I could have pursued other options. Now I have no time and have to drop this project.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry CALL WHEN HERE S. 
Clasificación:
3.0

Have a sign or some way to notify customers there is only one employee and may have to wait awhile. I drove the truck to the return area with one other truck in front of the truck I was returning. Nobody employee was around nor any other customer. Went inside the building. No employee or customer inside. Went back outside and waited several minutes. An employee came around the back of the building and went inside a side door. Followed him and he said he was only one working. I could wait or he would email my receipt.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  First Impressions 
Clasificación:
5.0

Windshield on the vehicle could have used a cleaning

CARL G. 
Clasificación:
4.0

The self check in process is slow and somewhat annoying. It's just quicker to go in and rent a truck at the counter. You must wait for a customer service representative to get the key anyway. Other than the airbag service light being on the entire time, the truck was okay.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

andy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall O. 
Clasificación:
4.0

The staff member who helped us was excellent: well-trained, helpful, courteous, and efficient. The only downside of this facility is that you have to pay extra to use the storage facility after hours. When I booked the reservation, I didn't receive this information, and it would have been nice to know so I could have compared apples to apples when choosing a storage facility.

catherine f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francene S.  |  First Impressions 
Clasificación:
4.0

To God be the glory; everything worked out. It would be nice to know that 10 footers don't have ramps. Yet, it was a pleasant surprise to find out that the first month is rent free.

Chris K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chanel s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen F.  |  First Impressions 
Clasificación:
4.0

Chase is very helpful. Very personable and kind.

Dee Ellen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
3.0

Meh.

Kathryn R.  |  First Impressions 
Clasificación:
5.0

Owner was very professional and got me signed up in just a few minutes

Paul S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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