Customer Reviews for U-Haul Moving & Storage of West Lafayette

5,808 comentarios

1090 Sagamore Pkwy W   West Lafayette, IN 47906
(Hwy 52 & 231)

(765) 463-9502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 463-9502

1090 Sagamore Pkwy W
West Lafayette, IN 47906
(Hwy 52 & 231)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

We rented a truck for moving and a storage space to store things at school while kids are home for the summer. They make the moving and storage process very easy and painless! We have been very pleased with our experience with U-Haul!

MIchael F. 
Clasificación:
5.0

Website and text features were great. Quick in and out. Excellent job!

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hammad N. 
Clasificación:
4.0

People at the store were very nice. Would have given 5 stars if the tank was actually on 3/4 of a tank. The truck was staged to have that...but it only had a quarter so I had to go straight to the gas station.

Blake C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bingxin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal G. 
Clasificación:
5.0

They are always friendly. Always helpful. And always great to work with. Keep up the great work.

Joshua E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM C. 
Clasificación:
4.0

Total price of rental and refuel is high. The fuel consumption is high

Bowen Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fallon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnaldo C. 
Clasificación:
5.0

The staffs were very kind.

Eunseon Y. 
Clasificación:
5.0

Inside lights did not stay on consistently

Cora R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WINDELL K. 
Clasificación:
3.0

Checked in using the app and my phone, but still had to go inside for the keys. The app said bypass the line and go to the side of the counter and ask for keys, but I was ignored for several minutes. Air conditioning did not work on the truck and it was 87' outside. Loose floor patch in the cargo area that was a potential trip hazard.

James D. 
Clasificación:
5.0

Staff very helpful, even as busy as they were.

Juan P. 
Clasificación:
2.0

We spent a long time trying to use the app to return. The employee saw us outside, even came outside to deal with another customer, but said nothing to us. When we finally came inside, he was just sitting and told us the app never works. It would have saved us a considerable amount of time if he had told us that returning with the app often failed, and just checked us in himself, which he ended up doing anyway. Once that was cleared up, we had no other issues.

Kristin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaden S. 
Clasificación:
5.0

Great service and management.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROHIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DonnaJean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D A. 
Clasificación:
5.0

El cliente no dejó un comentario.

caraman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ehod E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jin X. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

The problem I had that has left a very negative impression with me had nothing to do with the location or equipment or people. The problem was I made a reservation for equipment near my house where was living for my move to new home. I recieved a call 2 hour before my closing and one day before my moving that the truck I reserved was not there. It had been leased out. I had to travel 60 miles round trip and impose on my sister because of the rental being one way in order to get the truck. Not appreciated at all. In fact for this reason I will never recommend U Haul. In fact for future needs will for certain look at the competition first. Good service would have had a truck where I reserved it. At that location not a 60 miles round trip out of my way.

Michael H. 
Clasificación:
5.0

Nothing,all good

Michael I. 
Clasificación:
5.0

All was simple to manage; ordering online, purchasing, renting plastic boxes and pads, return. Really good experience.

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda H. 
Clasificación:
5.0

Great service! Thank you!!!

Joel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken J. 
Clasificación:
5.0

Always a great place to do business

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin G. 
Clasificación:
5.0

All good. Keep up the great work.

Joshua E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy N. 
Clasificación:
5.0

The knowledgeable staff went above and beyond to help us find the best towing option for our needs. We appreciate their help!

Ashlie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takyra D. 
Clasificación:
5.0

Keep doming what you're doing. Good job.

Joshua E. 
Clasificación:
3.0

the cargo van seats were really dirty!we have to buy a car seat cover to covers the seat.

bowen L. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRITTANY B.  |  Overall Experience 
Clasificación:
2.0

Was told we would receive an email stating equipment was received and a final receipt. Nothing indicating that the trailer was returned has been sent and upon driving by location next day the trailer was still in the return aisle. Will be extremely upset if we are charged a late fee due to negligence. In addition, there was broken glass everywhere in the return aisle.

Matthew G. 
Clasificación:
3.0

Please maintain the equipment before it gets sent to the next guy. I had issues with the ratcheting mechanism on the tow dolly. I was aware of a brake light/turn signal light out on the trailer but told the person helping me that this would not be a problem since I was using magnetic lights mounted on the vehicle I was towing. Still, I fought with the ratcheting mechanisms even after using penetrating oil to free them up. This is something that should be checked before the equipment ever leaves U-Haul.

James Z. 
Clasificación:
4.0

Tire Air Pressure was low which caused me problems midway on the route. Do ensure that all tires air pressure is checked and the correct psi is maintained.

Lalatendu A. 
Clasificación:
5.0

El cliente no dejó un comentario.

zachary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas K.  |  First Impressions 
Clasificación:
3.0

Make sure tires and wipers in good shape. Make sure windshield is clean.

Tina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evangeline H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evangeline H. 
Clasificación:
4.0

Motor sluggish

Madison K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah N. 
Clasificación:
5.0

Very professional service. Good job!

Harry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

It can be frustrating not being able to call the store directly vs going through a Uhaul common receptionist and then being on hold for several hours. The online system also does not give you a way to message the local store.

Brent A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
2.0

Truck with tires without acceptable tread depth. I parked over grass and the truck got stuck because the truck didn't have traction at all. I called U-Haul for roadside assistance and I was offered a $350 service. I ended up calling local towing service because the U-Haul service cost was excessive. all this could have avoided if the truck would have had tires with tread depth and traction

Darwin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

Some minor trash from prior renter in unit

ronald k.  |  Overall Experience 
Clasificación:
5.0

Alex provided excellent customer service! He was very helpful getting me through the whole rental process for the first time, and he went above and beyond to help when a personal issue arose! I will recommend this location to anyone I can!

greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
4.0

Very good customer service 👍.

Joseph R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nitish D. 
Clasificación:
5.0

Greatful Helpful In Everywhere Way & Everything Need Possible ... Thank All Of Truly Thanks So Very Much UHaul ❤️

leshia B. 
Clasificación:
5.0

I should not have to take a picture of my ID with my phone and upload it while standing in front of the service counter. I did not want to take a picture of my ID but was told there is no other way. Bad policy or I was lied to.

RYAN T. 
Clasificación:
4.0

I used the online pickup and drop off process. I found it to be cumbersome and much more difficult than doing it person. I won't use it next time.

Troy J. 
Clasificación:
4.0

This location could use more room it's really tight entering and leaving

jeffrey J. 
Clasificación:
2.0

We had problems with the doors at first and then when moving out we found a lot of our stuff what was in the back and on top we're wet. I am hoping I don't have anything ruined but if so I'll just live with it.

Katherine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis L. 
Clasificación:
5.0

I have never had any complaints about this location or any other U-Haul location. The convenience and service are excellent.

PHILLIP C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

Great facility and great customer service. Dave is great to Work with every time we go in.

wanda o.  |  First Impressions 
Clasificación:
5.0

Fantastic experience. Very helpful staff.

craig s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

The only shining star was the gentleman that assisted me when I actually got the truck. An improvement would be for there NOT be an option to pick up the vehicle outside of store hours. I and my daughter were left to stand in the cold for over an hour, even though my reservation clearly stated I was to pick up at 8 AM. I had called the day before to clarify details, was given wrong information. . .and couldn't get a truck at the given time the next morning. I called the 800 number and was told my only other option was to go to another location. Why would I have to go to another location and pay the extra mileage, when the truck that I RESERVED 2 days prior, set to pick up by my mobile phone. . .and the app didn't work??? And why, when I called, outside in about 15 degrees, could the person at the 800# not do anything? Just like, tough shit, deal with it. TWICE, we called the 800#. I would give UHAUL a 0 out of 100. Shitty fucking service. Why in hell would you give an option to pick up out of office hours, when you DON'T?

Jennifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan M. 
Clasificación:
5.0

Great day

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manali G. 
Clasificación:
5.0

My overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!

Alfreda W.  |  Overall Experience 
Clasificación:
5.0

The first person at the counter was not helpful, seemed annoyed, and used one words answers that didn't actually answer my questions. The 2nd person who seemed to be the manager was very friendly and helpful.

Grant D. 
Clasificación:
5.0

N/C

Richard N. 
Clasificación:
4.0

El cliente no dejó un comentario.

nesar N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO M. 
Clasificación:
5.0

Great dudes. Very responsible and experienced.

Yue Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iyanna B.  |  Overall Experience 
Clasificación:
5.0

Good job

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Burnt out headlight. Engine sounds terrible. We made it safely but it was not a smooth trip

Elizabeth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

azrin H. 
Clasificación:
5.0

No suggestions, everything was perfect for us.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eman A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasileios Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Macy B.  |  Overall Experience 
Clasificación:
5.0

Customer service was outstanding, very helpful.

Nathaniel B.  |  Overall Experience 
Clasificación:
3.0

The facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.

MORRIS D.  |  Overall Experience 
Clasificación:
5.0

For my 1st

Denise C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia J.  |  First Impressions 
Clasificación:
5.0

It was a fantastic experience!

Olasubomi O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  First Impressions 
Clasificación:
4.0

Access hours are limited and didn’t always work for my schedules

Adrianna J.  |  Overall Experience 
Clasificación:
5.0

Second year renting from this location. Excellent and great location close to Purdue.

Lisa G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Fahad A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pranav S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B.  |  Overall Experience 
Clasificación:
4.0

The staff member who helped us was excellent: well-trained, helpful, courteous, and efficient. The only downside of this facility is that you have to pay extra to use the storage facility after hours. When I booked the reservation, I didn't receive this information, and it would have been nice to know so I could have compared apples to apples when choosing a storage facility.

catherine f.  |  First Impressions 
Clasificación:
5.0

The u haul location in West Lafayette is Very convenient, clean, secure, accessible to Purdue University, hassle free and reliable. It all depends on how you value what you store away. As an out of state student, I need a place like this every summer and I have returned every summer to store my stuff before going home.

Yemi G.  |  Overall Experience 
Clasificación:
5.0

Great experience!

Anthony A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia C.  |  Overall Experience 
Clasificación:
5.0

Wanted an indoor temperature controlled unit. We retrieved our items on a 90° day. Indoors was very cool and clean. Our items were hardly even dusty after 4 months in storage. Would definitely use again if needed.

Janine A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saumil M.  |  Overall Experience 
Clasificación:
4.0

I wish I could have accessed later at night, but I was not charged for the last month since I removed all belongings 2 days after I was charged, which was excellent customer service on Dave Butcher's behalf. I'll likely be back and recommend the facility. ¡Gracias!

Mitchell K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

shannon h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vijay M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian T.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia.

David T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eduardo H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
5.0

clean and very friendly.

edward k.  |  Overall Experience 
Clasificación:
4.0

My specific unit was not very clean. Trash and straps had been left by previous occupant. Everything else was fantastic.

Hannah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelyn L.  |  First Impressions 
Clasificación:
5.0

I had a storage locker at U- Haul Storage for 4 years while I was working overseas. The facility is very secure and very clean. We recently rented a U-Haul, and with the help of A-1 Packaging, moved the contents of the locker to S.C. Great teamwork between A-1 and U-Haul!!

Anne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KHALIF A.  |  Overall Experience 
Clasificación:
2.0

I showed up and they said they didn't have a unit for me even though I had a reservation set for over a month. They only had one unit open larger than mine and would not price match for me. I ended up taking that unit which means I took someone else's reserved unit.

Katie S.  |  First Impressions 
Clasificación:
5.0

This is a great facility. Always clean, organized, and secure.

Frank H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
4.0

On one particular occasion, I used the uhaul restroom provided. At this time, I noticed a planter with artificial flowers on the floor in the corner with a clean roll of necessary toilet paper. As I reached down for the roll, the artificial flowers fell out of the planter. I saw something glossy in the bottom of the planter. It was a used crack pipe! After finishing in the bathroom, I and my fiancé showed the pipe to the uhaul rep on duty. The rep said he would throw it away. Contacting the actual uhaul store was quite difficult.

Diane h.  |  Overall Experience 
Clasificación:
5.0

Kept my stuff safe and dry, what else can you ask for

Jesse N.  |  Overall Experience 
Clasificación:
5.0

Very nice and clean, nice representatives

Kim L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

Having complimentary carts was super helpful! It was very appreciated after a day of moving furniture out of a 3rd floor apartment.

Leann D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

shannon h.  |  First Impressions 
Clasificación:
5.0

The crew allowed me time to chase down a bad ground wire. Then they suggested I check the trailering fuse of which there was not one. The manager gave me one from his personal parts. They made the entire experience easy. They also removed an enormous amount of the stress one may feel when doing an out-of-state move alone. They should be be recognized for their effort and professionalism that often non-existsent in today's service sector. I applaud them. They are the benchmark to which everyone sould aspire. Thanks to the entire U-Hual Team. Dan S.

Daniel S.  |  First Impressions 
Clasificación:
5.0

David, the manager at the West Lafayette location was great to work with.

Kim H.  |  Overall Experience 
Clasificación:
5.0

We had an interior space and had no issues. The common areas, like entry and hallways, were always clean and well lit.

Donna B.  |  Overall Experience 
Clasificación:
4.0

Great facility, just didn’t have a unit big enough for me

Loren R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Niklas J.  |  Online Move In 
Clasificación:
5.0

Staff was very helpful and friendly. Quick check in and they answered all my questions. Competitive rates and close to the university. So far very pleased with my experience.

Laura M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George C.  |  First Impressions 
Clasificación:
1.0

My reservation was lost so I switched companies. You have sent me 14 emails in the passed 3 days asking me to rate my experience. Stop spamming me.

Alexander T.  |  First Impressions 
Clasificación:
1.0

My reservation was lost so I switched companies. You have sent me 14 emails in the past 3 days asking me to rate my experience. Stop spamming me.

Alexander T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saumil M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francene S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F.  |  First Impressions 
Clasificación:
4.0

To God be the glory; everything worked out. It would be nice to know that 10 footers don't have ramps. Yet, it was a pleasant surprise to find out that the first month is rent free.

Chris K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Jifeng Z.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and it was easy to find!

Samuel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivek T.  |  First Impressions 
Clasificación:
5.0

Great location for the Purdue student. Close to campus and safe.

edward k.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesse N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jake M.  |  First Impressions 
Clasificación:
5.0

Excellent service

madeleine h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H.  |  First Impressions 
Clasificación:
5.0

The only problem with my move-in was the rain. Good customer service and easy to access.

Annie J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pranav S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas C.  |  First Impressions 
Clasificación:
5.0

Keep up !!!

SATYA P.  |  First Impressions 
Clasificación:
5.0

easy to check in, unit easily accessible, and secure. no issues

John P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G.  |  First Impressions 
Clasificación:
3.0

Had to sweep out the unit. Lots of leaf debris and some spider webs as would be expected for a drive up unit. Pallets and rodent trap were placed in the unit as standard, but the pallets were dirty and I was concerned about potential for bugs in them. When I moved them, spiders crawled out. I covered them with tarp and set them to the side which took up space. Pallets should be offered but not automatically placed. Timing prevented me from asking for removal.

Lori W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia C.  |  First Impressions 
Clasificación:
3.0

Need overhead lights installed. There is a light but when I ask for a light bulb I was told none of the units could be lit I would need to use my car headlights. Slide on door very hard to open. Gates are out of commission often for weeks. There is a truck tire placed against a unit need E3 for 2 weeks not removed.

Connie S.  |  Overall Experience 
Clasificación:
5.0

The entire UHaul Computer system was down when I went to get my storage unit. The manager, Dave handled the entire situation with ease. I would recommend this location for your UHaul needs.

Kim H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chanel s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen F.  |  First Impressions 
Clasificación:
4.0

Chase is very helpful. Very personable and kind.

Dee Ellen G.  |  First Impressions 
Clasificación:
3.0

I asked for the lock-latch on my storage unit to be fixed. The local staff said the would have their "guy" come out and fix it. I came back to remove my property over a month later, and the unit was still not secure, as the latch was broken, thus the lock I purchased from U-Haul was useless.

Nicholas C.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure

Heather M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

laura o.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

lora marie w.  |  Overall Experience 
Clasificación:
5.0

I'm very happy with the unit and my experience so far. One odd thing is the online reservation indicated if I booked immediately online a lock would be included free (and in the unit when I arrived.) It was not. I asked inside the office and the person at the desk told me that a lock was not included. Not a big deal but seems to be some confusion or miscommunication between the online process and the WL location. Thanks.

Phyllis V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

pete m.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the follow up from the team. Gracias

Yemi G.  |  Overall Experience 
Clasificación:
2.0

lack of lighting in the unit and 24 hour access (unless you pay more) are not "customer friendly".

Gary L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shawna g.  |  Overall Experience 
Clasificación:
5.0

The staff was really kind and provided very good services.

Eunseon Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ron s.  |  Overall Experience 
Clasificación:
5.0

We have rent several summers from this location and been very pleased both times. The facility is clean and staff really helpful.

Alexandra S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian E.  |  Overall Experience 
Clasificación:
5.0

We've used this U-Haul location ever summer to store my daughters belongings and have been very pleased! Easy booking, via phone since we are out of state, and storage units have been clean and easily accessible.

Ashley G.  |  Overall Experience 
Clasificación:
5.0

The U-Haul storage units were very clean and well maintained. The security provided confidence that personal belongings were very secure. Lots of dolly's available for moving items. Great first time storage experience.

Ron L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeonghyun O.  |  Overall Experience 
Clasificación:
5.0

This was our first self-storage experience and it was outstanding. We had to move quickly at the beginning of the pandemic and Uhaul came to the rescue. Staff was extremely helpful. Very clean and convenient storage for a reasonable price. We will be back next year.

Jill D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Siqi G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan B.  |  First Impressions 
Clasificación:
2.0

My first interaction with UHAUL (after it bought out the storage company) was a threatening letter which stated that they were going to sell everything in my storage locker immediately - because my credit card number had changed and the automatic payment did not go through. More recently, when it was time to move out, I showed up at my locker one evening to find a second lock installed, with a note to go by the office to get the key for it. The office was already closed, so I could not access my things. I had not been notified that a new lock had been installed. Both my first and last interactions with this company were decidedly negative. I will never rent from UHAUL again if I can avoid it.

ELINA R.  |  Overall Experience 
Clasificación:
4.0

Would prefer to be able to talk directly to the location instead of having to go through a call center

Marcia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dirk R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

kenmarae r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saumil M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabby N.  |  First Impressions 
Clasificación:
4.0

Not sure why I get charged an extra $10 for 24 hour access. I paid it and happy for it, but not sure why the extra charge. Overall it's been a good experience. Decent price and up front prices.

Gary B.  |  First Impressions 
Clasificación:
5.0

The staff was professional, friendly and very helpful.

Kim H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Margo F.  |  First Impressions 
Clasificación:
5.0

I'd love to see a returning customer discount since we store our daughters things at this location each summer while she is a student at Purdue. I greatly appreciate the free month free with all the COVID 19; things moved a lot faster for us and we will be renting longer.

Ashley G.  |  First Impressions 
Clasificación:
5.0

Customer service agent at desk was great.

Brian E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ron s.  |  First Impressions 
Clasificación:
5.0

Easy process to get a storage unit. General Manager gave excellent service.

madeleine h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Winnie L.  |  First Impressions 
Clasificación:
5.0

100% outstanding. Could not possibly have been a better experience. ¡Gracias!

Craig T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
5.0

I am in Los Angeles and I call to assist my college aged daughter- they are very helpful to both of us. I have peace of mind.

renee m.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Move in was quick and easy.

Jenna A.  |  First Impressions 
Clasificación:
3.0

Meh.

Kathryn R.  |  First Impressions 
Clasificación:
5.0

Quick, easy, well explained and fair pricing. Super convenient access. Very clean.

Craig T.  |  First Impressions 
Clasificación:
5.0

The facility worked well for our needs.

fran f.  |  Overall Experience 
Clasificación:
3.0

I did not appreciate the "nominal rate increase" of more than 10% a few months in. One of the gates was frequently broken, saying it had been "tampered with". Other times a gate was stuck open.

Andrea F.  |  Overall Experience 
Clasificación:
5.0

Fine facility. Access a bit limited by lack of parking space for loading, unloading.

ron s.  |  Overall Experience 
Clasificación:
3.0

Busiest moving day in west Lafayette and they only had 2 people working. Very slow moving. Parking lot was a nightmare with no one to direct folks. Much improvement needed.

Julie M.  |  Overall Experience 
Clasificación:
5.0

This is a great facility and will use it again if the need arises!

Harriet B.  |  Overall Experience 
Clasificación:
5.0

Awesome easy experience

Gregg S.  |  Overall Experience 
Clasificación:
5.0

Owner was very professional and got me signed up in just a few minutes

Paul S.  |  First Impressions 
Clasificación:
2.0

Given wrong information from two different people regarding promotions. Rat poop all over futon and mattress when we picked it up out of your storage. Had to be thrown away !!

Carolyn M.  |  Overall Experience 
Clasificación:
3.0

Someone took my account off of automatic payment, making me pay a late fee. We resolved the issue, got confirmation the late fee would be removed, and then were still charged. Now no one will answer.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

Thanks for making process so friendly and easy.

Sandra M.  |  Overall Experience 
Clasificación:
5.0

Great team

LOU I.  |  Overall Experience 
Clasificación:
5.0

The UHaul store was super helpful. The online customer service was not as I tried but could never get through even holding over 30-40 minutes 3 separate times. I would rather have dealt with the store

Janet S.  |  Overall Experience 
Clasificación:
5.0

Very well maintained facility. The staff is very friendly.

Prasad T.  |  Overall Experience 
Clasificación:
5.0

I used the facility for three months and canceled it was easy to cancel everything everything went well even though I did not use the facility everything went well anyway

Bonnie C.  |  Overall Experience 
Clasificación:
2.0

I am still waiting for a refund on the account. I closed the account and you had already taken payment out. Who is going to call? It has been over 1 month! My number is 765-404-2726

LISA B.  |  Overall Experience 
Clasificación:
2.0

The staff at the location was friendly and helpful. The 800 # staff mislead me on the size of my unit, and my stuff didn't fit. I was forced to buy a second unit, bait and switch. They were overbooked

kristen n.  |  First Impressions 
Clasificación:
5.0

This Gentleman had a great attitude... He also explained everything needed in our transaction... I felt comfortable doing business with U-Haul... Thank you!!!

Craig J.  |  First Impressions 
Clasificación:
1.0

I suppose get first month free rental but I don’t get it.

Somphop P.  |  First Impressions 
Clasificación:
5.0

Very smooth and easy. On-line website very good.

Robert C.  |  First Impressions 
Clasificación:
5.0

Excellent customer service, very friendly.

JAMES L.  |  First Impressions 
Clasificación:
5.0

Excellent, very clean indoor storage unit! Great service and rates!

Carim C.  |  First Impressions 
Clasificación:
1.0

Horrible attitude when dealing with an unforeseen problem. Did not tell us how to check in AND locker was mislabeled then acted like we were exasperating THEM and wasted THEIR time. Disappointing.

Siwakorn V.  |  First Impressions 
Clasificación:
5.0

Very pleased with everything!

Tatiana D.  |  Overall Experience 
Clasificación:
3.0

Price is good. The call center & confirmation email are almost useless. The Unit # and the lock I needed should have been in the email. Feedback space is too limited. You don't really care!

paul r.  |  First Impressions 
Clasificación:
5.0

The U-Haul staff was very pleasant, knowledgeable and friendly. The facility was very clean, well light and secure. Thank you for everything

City of W.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and quick service! They were very nice and friendly and I recommend them to everyone.

Paul H.  |  First Impressions 
Clasificación:
5.0

.

Nathan J.  |  Overall Experience 
Clasificación:
5.0

Thanks for the patience with my father and I. I know this situation was exhausting for y'all. We appreciate your willingness to keep our stuff in good hands. I will definitely use again and recommend.

Norris W.  |  Overall Experience 
Clasificación:
5.0

Great staff. And location

ADRIANNA W. | Reservación
Clasificación:
5.0

Great service

JEFF P.  |  Overall Experience 
Clasificación:
5.0

Very helpful in the whole process. Even did their best to try and expedite the breaking of my lock when we lost the key.

Clarke W.  |  Overall Experience 
Clasificación:
4.0

Friendly and knowledgeable staff. Flexible arrangement with locks and insurance. Suggest securing vacated units. The door was left up on one of mine and rainwater left floor wet when I went to load.

Barbara C. | Reservación
Clasificación:
5.0

The team was always helpful!

Sue O.  |  Overall Experience 
Clasificación:
3.0

There needs to be a sign on the property to tell people where the office is . I was a long time renter and had no idea where the office was . I live out of town . I tried to call during the hours .

JULIANN G.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Victoria R.  |  Overall Experience 
Clasificación:
5.0

Great service.

Breeah C.  |  Overall Experience 
Clasificación:
4.0

Need more staff in the office

stephanie j.  |  Overall Experience 
Clasificación:
5.0

Your $15 late charge is excessive especially percentage wise for a $59 unit that was 2 days late.

Barbara and Melissa B.  |  Overall Experience 
Clasificación:
5.0

good

Sangpil K.  |  Overall Experience 
Clasificación:
5.0

Staff at Uhaul were always very helpful when I called from out of state. Took care of any requests I had.

David L.  |  Overall Experience 
Clasificación:
5.0

We will be back next summer

laura o.  |  Overall Experience 
Clasificación:
4.0

There were times when I needed access but couldn’t get in.

Gloria K.  |  Overall Experience 
Clasificación:
5.0

Excellent service, no complaints! Simple and easy

Jack H.  |  Overall Experience 
Clasificación:
5.0

End to end, a great experience and value!

Nicholas F.  |  Overall Experience 
Clasificación:
5.0

Great experience. From checkin to check out. I recommend it.

Thaddeus D.  |  Overall Experience 
Clasificación:
5.0

Overall a great experience. One area of improvement is how to improve traffic patterns as you enter and leave the facility. Uhail trucks were parked in areas where entering and leaving was diffucult.

Mercedes M.  |  Overall Experience 
Clasificación:
5.0

I am really satisfied with U-haul storage service.

Jieyu S.  |  Overall Experience 
Clasificación:
5.0

very efficient and accommodating location and staff thank you!

Kathy K.  |  Overall Experience 
Clasificación:
4.0

Just annoying how you'd plug your code into one of the terminals and it'd still yell at you when you opened your door. Why are there three??

Gordon r.  |  Overall Experience 
Clasificación:
5.0

I have a very positive experience with this location.

Denise A.  |  Overall Experience 
Clasificación:
5.0

This was perfect place to store my daughter's college furniture and other supplies over the summer. Conveniently located near campus with easy access to storage unit. Will use again next summer.

TONI T.  |  Overall Experience 
Clasificación:
5.0

This was exactly what we needed, and everyone was very helpful in making sure I had an easy move in and move out!

lynden a.  |  Overall Experience 
Clasificación:
5.0

Very pleased with my experience at the West Lafayette facility & I would definitely recommend this location to anybody with moving or storage needs!

Dirk R.  |  Overall Experience 
Clasificación:
4.0

Incredible, convenient, easy

Mellany W.  |  Overall Experience 
Clasificación:
5.0

Thank you for being professional and polite. Thank you for your speedy response to our problem and correcting it... Awesome managers and staff....

irma h. | Reservación
Clasificación:
1.0

I reserved a storage units 3 months ago but the officer there told me that there is no unit left when I came to there. The system is in big problem.

Chuyu H. | Reservación
Clasificación:
4.0

Gracias

susan p.  |  Overall Experience 
Clasificación:
5.0

Good guy, tell me a way to storage my staff

ZHENWEN X. | Reservación
Clasificación:
5.0

We had trouble initially trying to access our storage unit but your representative (Chase) fixed the problem promptly. No worries. We will be back. Gracias.

Micheal W. | Reservación
Clasificación:
5.0

Helpful staff, spotless facility, convenient access

rob s.  |  Overall Experience 
Clasificación:
3.0

Gracias

alsayyed a.  |  Overall Experience 
Clasificación:
4.0

Staff were somewhat friendly - but seemed less than happy with the job they were doing.

margaret m.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with my experience at U-Haul storage facility in West Lafayette, IN.

GUY J.  |  Overall Experience 
Clasificación:
5.0

We rented for 4 years and were always satisfied.

JOHN W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba