Great job,Earl F. | First Impressions
Customer Reviews for U-Haul Moving & Storage of West Lafayette
West Lafayette, IN 47906
(Hwy 52 & 231)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The customer service was awful will not return to this locationAmy M.
Truck only had 1/4 tank of fuel at pickup. Did not like having to immediately get fuel to start the day.Caleb P.
El cliente no dejó un comentario.Leonor S.
El cliente no dejó un comentario.Ralph M.
El cliente no dejó un comentario.Ross W.
El cliente no dejó un comentario.Terrance R.
El cliente no dejó un comentario.PHIL K.
El cliente no dejó un comentario.Jeff E.
El cliente no dejó un comentario.Justin R.
El cliente no dejó un comentario.Dan J.
Very nice and friendlyBill W.
My trailer I was given was rusty, and the caused an electrical fire in my car and shorted out the lights. It was a horrible experience and it was dangerous.Cheyenne R.
David and his team are the best location I have ever dealt withMax B.
El cliente no dejó un comentario.Gene C.
Everyone at Uhaul has been friendly, courteous, efficient, flexible especially when I book the wrong size trailer. Overall the experience has been great it makes moving a bit easier.Brenda H.
El cliente no dejó un comentario.-Freeman M.
Excellent customer serviceRobinder M.
The only issue we had was the cruise control didn't work. Very sad for a 900 mile drive.Samuel H.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.Jeff L.
El cliente no dejó un comentario.Scott Z.
El cliente no dejó un comentario.Kurt R.
R RfrRichard F.
We ordered a 26' box truck, but received a 20' instead. Also the ramp was broken and had to be taken a part for it to work.Janet B.
El cliente no dejó un comentario.BRENT B.
El cliente no dejó un comentario.Brad W. | First Impressions
El cliente no dejó un comentario.Everett B.
The first time I rented a U-Haul truck it went horribly upside down and wrong. This time went good I am so glad that their service had improvedJanet B.
Fast friendly service!Andrew H.
El cliente no dejó un comentario.Eleanor S.
First rate service from very helpful staffJohn G.
El cliente no dejó un comentario.Lorraine K.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Eileen I.
El cliente no dejó un comentario.Artur K.
Trailer was ready on time and return was quick!Denise B.
El cliente no dejó un comentario.Joel L.
All went well and process was efficientPaul F.
El cliente no dejó un comentario.Christopher W. | Overall Experience
I was supposed to get a free lock with my unit and didn't. I am sure the manager will sort it once the office opensJennifer P. | Online Move In
Customer service was excellentKaren P. | First Impressions
El cliente no dejó un comentario.Ken J.
El cliente no dejó un comentario.Joshua D.
El cliente no dejó un comentario.Wenjun N.
Perfect no need to improve 👍🏿DEANNA W.
Great people to work with!Andrew A.
El cliente no dejó un comentario.Lavonne P.
Clean, courteous, friendly and professional!Leonard O.
They had the equipment i needed, it worked perfectly and did the job.Stephen K.
El cliente no dejó un comentario.Brenda H.
Had trouble with the truck did not ever see anyone to come and help nor fix or replace the truck. Could not get to the storage unit that was available. Made the whole trip aJeanette B. | First Impressions
El cliente no dejó un comentario.Whitley S. | First Impressions
El cliente no dejó un comentario.shawn W.
El cliente no dejó un comentario.Justin B.
The gentleman that helped me was very nice, very helpful wish me a good day when I left. Today I returned the item I rented and it was the same friendly service.Fernando L.
Dave was amazing.Haunani R. | First Impressions
Lot of emails for a single transaction can be avoided.Malay R.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.David T.
Over charging me on miles and pulled the amount out from my bank a month later after already being charged for the service without any noticeJustin S.
The two men who handled the hitch installation were both incredibly helpful and efficient. I had a bunch of questions and appreciated their candor.Julieann CALL WH E.
The staff went out of protocol to ensure I received everything I needed to make this a great experience.debra n. | Overall Experience
I tried to use the online pickup option to pick up my truck, but it didn't work. I went inside and the folks there were super nice and helpful. They told me that a lot of people have problems with the online pickup. I am fine with the way things turned out, but maybe you shouldn't offer online pickup if its not going to work.TROY J.
El cliente no dejó un comentario.David H.
Make sure the installer checked to see if the lights are working after installing. Being a woman I went to hook up and plugged everything in and I had no lights at all. Thank goodness my boyfriend knew to check the fuse and we had to go back to uhaul next day to make sure they would install right fuse. Just frustrating for me as a women who was ready to hook up and go.Jill K.
Great storage but i was charged twice for two months that i didn’t use after i made them aware that i was moving out the storage.Tamalyn W. | Overall Experience
El cliente no dejó un comentario.Kyle P.
Broke trim, did not fix, did not mention that they broke the trim.Bridget CALL WHE B.
El cliente no dejó un comentario.Bruce N.
Sorta helpful....Instructions say to wait in vehicle during business hours. After 5 minutes of no one coming out, I gave up and went inside. Was great from there.mark R.
El cliente no dejó un comentario.Randall W.
I could not get the tow lights to work from my personal pick up truck for the uHaul car hauler and the individual at the west lafayette location told me there was no one there who could help and would not be until several days after I needed to leave....later I learned to call UHaul roadside assistance and they met me there and fixed it the next day...the Uhaul employee at the West Lafayette location did not know to contact Uhaul roadside assistanceKim B.
El cliente no dejó un comentario.Jerry M. | Overall Experience
Very quick service; truck was loaded with everything we ordered. So much cheaper than the other rental services and very customer friendlyDAVID T.
Ishmael manager at Lafayette, Indiana U-haul store went above and beyond to make our experience excellent. He did everything to accommodate us. He is professional and personable. We have used U-haul for moving, storage and now shipping and will continue to stay with U-haul for our moving and storage needs.Annette A. | Overall Experience
El cliente no dejó un comentario.Victor V.
Well pleased with everything. The storage area will solve our immediate needs for storage. All of the staff have been friendly and helpful.Jerold B. | First Impressions
El cliente no dejó un comentario.MANMEET S.
The cost of the trailer I rented from Wisconsin was half the cost of the trailer I rented in Indiana the same week. I could not recommend Indiana for that reason.Michael K.
Overall experience was great. Personnel at Uhaul were courteous and helpful. Equipment performed well. Price of rental was reasonable.Jerold B.
Yesterday at check in went great but today as I type this their is three locks on my 2 storage units...wird. nine are my locks and service employee has me waiting over an hour for next shift to come in. This is a horrible solution when locks were changed today on this shiftJames R. | First Impressions
N/A experience was greatTim M.
El cliente no dejó un comentario.Phillip P.
U-Haul did a wonderful job can't see how you can do a better job.benny H.
El cliente no dejó un comentario.Terrance R.
El cliente no dejó un comentario.Elaine S.
El cliente no dejó un comentario.Sanjay H.
Courteous and Hoosier friendlydebra n. | First Impressions
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Himanshu K.
El cliente no dejó un comentario.Michael S. | Overall Experience
Much better experience than Noblesville.Ron L.
El cliente no dejó un comentario.Tami T. | Overall Experience
Very friendly and accommodating staff. Equipment & truck was clean, drivable, and i was completely satisfied and comfortable driving the truck.Don K.
El cliente no dejó un comentario.Brooke B.
El cliente no dejó un comentario.JIN X.
El cliente no dejó un comentario.dave B.
El cliente no dejó un comentario.Craig G.
We use this self-torage for my daughter and friends Purdue dorm transition term. We rented it from home overseas without any problem. Very friendly web page and process. Moving in and out was easy for the kids. We'll definetively use it next time.Roberto L. | Overall Experience
El cliente no dejó un comentario.Jaewoo L.
El cliente no dejó un comentario.Christopher and Lauren B. | Overall Experience
El cliente no dejó un comentario.Kevin C.
Disappointed the trucks do not have backup camera. Also no cruise control. Also no GPS by using your smart phone. Great for hauling but didn't even have power windows so I could roll down the passenger window. Obviously room for competitors to come in and do better than UHaul.Larry H.
El cliente no dejó un comentario.Thomas M.
The only complaint I have is the truck was certainly NOT COMFORT DRIVING. The front end was either not aligned or the tires needed balanced because the front end shook all the way and the cabin was also very load. Besides this the equipment, trip, personnel were great and the price was very reasonable.Jeffrey H.
El cliente no dejó un comentario.Eric H. | Overall Experience
The staff was not helpful and friendly.Meggie H. | Overall Experience
Everything was great, the only thing is that the sliding door remains shut after office hours despite checking in which made moving things in and out inconvenientZsofia V. | Overall Experience
Did not realize we would need a padlock for the truck, would have been willing to add it to the bill if reminded! Also, it seemed busy when we arrived, so we stood around for a while before anyone noticed we were waiting at the register for a pick-up.Nicholas B.
Overall difficult working with the company, also feels very transactional and exploitativeEven A. | Overall Experience
El cliente no dejó un comentario.Sandra M. | Overall Experience
El cliente no dejó un comentario.Marvin T. | Overall Experience
Excellent service, very professional and courteous personalRavindra J.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.Brianna M. | Overall Experience
El cliente no dejó un comentario.Junghoon K. | Overall Experience
El cliente no dejó un comentario.Ruth W. | Overall Experience
The online reservation was actually pretty easy and quick. I live in a college town and U-Haul still reserved my vehicle on time during move-in weekend at Purdue. The store entrance gets very crowded with custormers and returned vehicles and needs to be reengineered, but it's a good location.Eric F.
Multiple uhaul trailers parked in front along driveway in front of storage facility entrance during Purdue move in weekend when many people were emptying their storage units. Would have made loading/unloading easier if the dealer could have parked them elsewhere on lot. Otherwise grate experience.Gerald M. | Overall Experience
I plan to rent again next May as we were super satisfied. Is there a discount I could have being a poor college student :). Thank you so much, being from 2500 miles away the storage unit made my life easy to come back to school. Thank you again !!Katelyn L. | Overall Experience
El cliente no dejó un comentario.ATANU D. | Overall Experience
The staff was always wonderful every time we talked to them. Renting the unit and also closing out our contract went very smoothly. I highly recommend!Pamela J. | Overall Experience
Our Purdue student needed a place to store his things near campus for a month, along with a trailer to bring more things from home. UHaul filled both needs! The staff at the office was friendly and helpful when renting a storage unit. We rented a trailer at home and returned it at the U Haul location in West Lafayette - the day we emptied the unit and returned the trailer, they were expecting another 15-25 returns! But despite being overwhelmed with customers, they were again courteous and helpful. I would recommend them.Betsy E. | Overall Experience
El cliente no dejó un comentario.Harshini B. | Overall Experience
El cliente no dejó un comentario.Rohin O.
El cliente no dejó un comentario.Lisa D.
Great place! Professional staff, zero issuesMohsen H.
Fantastic experience start to finish The guy helping us initially couldn't have been nicer. Only thing that would have been very helpful would be an email a few days before our storage reservation date directly from the local U-Haul location confirming that the facility is expecting us. It is very difficult to get through to the local facility by phone and the national customer service center can only verify a reservation and has not information on local storage inventory availability. The last thing a customer wants is to show up with a reservation and not have a storage spot.Myles W. | Overall Experience
El cliente no dejó un comentario.Tim T.
El cliente no dejó un comentario.Rachana D. | Overall Experience
El cliente no dejó un comentario.Anshul S.
El cliente no dejó un comentario.ursula r. | Overall Experience
El cliente no dejó un comentario.Karthik M. | Overall Experience
El cliente no dejó un comentario.Chinyere C. | Overall Experience
The staff were wonderful and it was great experience. Very cleanScott H. | Overall Experience
El cliente no dejó un comentario.STEPHEN W. | Overall Experience
El cliente no dejó un comentario.Mathew Y. | Overall Experience
El cliente no dejó un comentario.Eric M. | First Impressions
I have received a pro-rien 4 times while providing my credit card information. And I was never able to get hold of the U-haul shop over the phone. It was an extremely annoying and irritating experience.BYOUNGCHUL K. | Overall Experience
El cliente no dejó un comentario.David H. | Overall Experience
Love that I got a month free with the rental trucks. That really will make me choose uhaul again! That was so awesome. Even though this location didn't have the units I must wanted available, they were helpful with finding me an alternative.Kelly L. | Overall Experience
The East side door is not opening from inside. That service is not available. GraciasAloke B. | Overall Experience
The U-haul self-storage, climate controlled facilities are very nice and very clean! The rates are reasonable and I love that each unit has a personal alarm. I would highly recommend this space for short-term or long-term storage. The only negative is that the map says that the loading/unloading dock is covered, however it is not, and since I had to move in the rain (thankfully light) it was a bit of a pain. That being said I still give this place 5 stars!Maya L. | First Impressions
El cliente no dejó un comentario.Sebastian C. | First Impressions
Dave Butcher runs a tight ship and friendly service!Sarah H. | Overall Experience
El cliente no dejó un comentario.Kim H. | Overall Experience
Great experience. Only wish there were more temperature controlled units availableKelly L. | First Impressions
El cliente no dejó un comentario.Kurt S. | First Impressions
El cliente no dejó un comentario.BRITTANY B. | Overall Experience
El cliente no dejó un comentario.Douglas K. | First Impressions
Some minor trash from prior renter in unitronald k. | Overall Experience
El cliente no dejó un comentario.Jack C. | First Impressions
We had problems with the doors at first and then when moving out we found a lot of our stuff what was in the back and on top we're wet. I am hoping I don't have anything ruined but if so I'll just live with it.Katherine S. | Overall Experience
Great facility and great customer service. Dave is great to Work with every time we go in.wanda o. | First Impressions
Fantastic experience. Very helpful staff.craig s. | Overall Experience
My overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!Alfreda W. | Overall Experience
El cliente no dejó un comentario.Iyanna B. | Overall Experience
El cliente no dejó un comentario.James G. | Overall Experience
El cliente no dejó un comentario.Victoria S. | Overall Experience
El cliente no dejó un comentario.Debra M. | Overall Experience
El cliente no dejó un comentario.Jeremy F. | Overall Experience
El cliente no dejó un comentario.Sarah A. | Overall Experience
El cliente no dejó un comentario.Sarah C. | Overall Experience
El cliente no dejó un comentario.CHERYL S. | First Impressions
El cliente no dejó un comentario.Vasileios Z. | Overall Experience
El cliente no dejó un comentario.Macy B. | Overall Experience
Customer service was outstanding, very helpful.Nathaniel B. | Overall Experience
The facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.MORRIS D. | Overall Experience
For my 1stDenise D. | First Impressions
El cliente no dejó un comentario.Steve S. | First Impressions
El cliente no dejó un comentario.Patricia J. | First Impressions
It was a fantastic experience!Olasubomi O. | Overall Experience
El cliente no dejó un comentario.Richard P. | First Impressions
Access hours are limited and didn’t always work for my schedulesAdrianna J. | Overall Experience
Second year renting from this location. Excellent and great location close to Purdue.Lisa G. | Overall Experience
El cliente no dejó un comentario.Fahad A. | Overall Experience
El cliente no dejó un comentario.Leah S. | Overall Experience
El cliente no dejó un comentario.Lori W. | Overall Experience
El cliente no dejó un comentario.Victor L. | Overall Experience
El cliente no dejó un comentario.Dean C. | Overall Experience
El cliente no dejó un comentario.Pranav S. | Overall Experience
El cliente no dejó un comentario.Susan B. | Overall Experience
The staff member who helped us was excellent: well-trained, helpful, courteous, and efficient. The only downside of this facility is that you have to pay extra to use the storage facility after hours. When I booked the reservation, I didn't receive this information, and it would have been nice to know so I could have compared apples to apples when choosing a storage facility.catherine f. | First Impressions
The u haul location in West Lafayette is Very convenient, clean, secure, accessible to Purdue University, hassle free and reliable. It all depends on how you value what you store away. As an out of state student, I need a place like this every summer and I have returned every summer to store my stuff before going home.Yemi G. | Overall Experience
Great experience!Anthony A. | Overall Experience
El cliente no dejó un comentario.Mia C. | Overall Experience
Wanted an indoor temperature controlled unit. We retrieved our items on a 90° day. Indoors was very cool and clean. Our items were hardly even dusty after 4 months in storage. Would definitely use again if needed.Janine A. | Overall Experience
El cliente no dejó un comentario.Christine O. | Overall Experience
El cliente no dejó un comentario.Saumil M. | Overall Experience
I wish I could have accessed later at night, but I was not charged for the last month since I removed all belongings 2 days after I was charged, which was excellent customer service on Dave Butcher's behalf. I'll likely be back and recommend the facility. ¡Gracias!Mitchell K. | Overall Experience
El cliente no dejó un comentario.shannon h. | Overall Experience
El cliente no dejó un comentario.Linda K. | Overall Experience
El cliente no dejó un comentario.Vijay M. | Overall Experience
El cliente no dejó un comentario.Julian T. | Overall Experience
Servicio al cliente de excelencia.David T. | Overall Experience
El cliente no dejó un comentario.Eduardo H. | Overall Experience
El cliente no dejó un comentario.George C. | Overall Experience
El cliente no dejó un comentario.Nicholas C. | Overall Experience
El cliente no dejó un comentario.David S. | Overall Experience
clean and very friendly.edward k. | Overall Experience
My specific unit was not very clean. Trash and straps had been left by previous occupant. Everything else was fantastic.Hannah W. | First Impressions
El cliente no dejó un comentario.Madelyn L. | First Impressions
I had a storage locker at U- Haul Storage for 4 years while I was working overseas. The facility is very secure and very clean. We recently rented a U-Haul, and with the help of A-1 Packaging, moved the contents of the locker to S.C. Great teamwork between A-1 and U-Haul!!Anne B. | Overall Experience
El cliente no dejó un comentario.KHALIF A. | Overall Experience
I showed up and they said they didn't have a unit for me even though I had a reservation set for over a month. They only had one unit open larger than mine and would not price match for me. I ended up taking that unit which means I took someone else's reserved unit.Katie S. | First Impressions
This is a great facility. Always clean, organized, and secure.Frank H. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER G. | Overall Experience
On one particular occasion, I used the uhaul restroom provided. At this time, I noticed a planter with artificial flowers on the floor in the corner with a clean roll of necessary toilet paper. As I reached down for the roll, the artificial flowers fell out of the planter. I saw something glossy in the bottom of the planter. It was a used crack pipe! After finishing in the bathroom, I and my fiancé showed the pipe to the uhaul rep on duty. The rep said he would throw it away. Contacting the actual uhaul store was quite difficult.Diane h. | Overall Experience
Kept my stuff safe and dry, what else can you ask forJesse N. | Overall Experience
Very nice and clean, nice representativesKim L. | First Impressions
El cliente no dejó un comentario.Thomas M. | First Impressions
El cliente no dejó un comentario.Daniel S. | Overall Experience
Having complimentary carts was super helpful! It was very appreciated after a day of moving furniture out of a 3rd floor apartment.Leann D. | First Impressions
El cliente no dejó un comentario.