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KHALIF A. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of West Lafayette
Testimonials From Recent Customers
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I showed up and they said they didn't have a unit for me even though I had a reservation set for over a month. They only had one unit open larger than mine and would not price match for me. I ended up taking that unit which means I took someone else's reserved unit.
Katie S. | First ImpressionsThis is a great facility. Always clean, organized, and secure.
Frank H. | Overall ExperienceStaff-good. Storefront-ok; credit card reader barely functioned. Truck-clean but driver door was warped and had to be slammed to close completely, brakes squealed a ton. I'd rent again but wouldn't have wanted that truck for long haul. Maybe the shop is trying to run a bit too thin on the margin.
Wesley W.Quick and simple!
Brett O.The truck was very dirty inside the cab, I did not feel comfortable setting my phone down, or putting my drink in the drink holder. You can improve by cleaning and sanitizing the cabs of your vehicles.
Paul H.No blankets in truck , we rented them!!!! No one to get ahold of to get them either!
Martin H.Employees helpful and friendly. Location tight but well organized.
Christopher T.On one particular occasion, I used the uhaul restroom provided. At this time, I noticed a planter with artificial flowers on the floor in the corner with a clean roll of necessary toilet paper. As I reached down for the roll, the artificial flowers fell out of the planter. I saw something glossy in the bottom of the planter. It was a used crack pipe! After finishing in the bathroom, I and my fiancé showed the pipe to the uhaul rep on duty. The rep said he would throw it away. Contacting the actual uhaul store was quite difficult.
Diane h. | Overall ExperienceAnswer the phone at the location. Like seriously takes hours to contact someone and then the person that helps is off site and doesn't truly know the inner workings of the day to day, preventing customers from efficient planning and logistics for their move/storage experience. Piss poor job people. People at the store are actually cool just some infustructure I believe needs to be changed and a better system for communicating with customers at a local level need to be implemented.
William E.I wasn't called the night before regarding my reservation, and then when I got to my location, there was not a truck available for me. I was directed to call my local scheduling person, who was able to find a smaller, in-town truck for me at the same pickup location, but when I got there someone else who had reserved the truck in person was given priority, even though the truck had been reserved for me first. I had to leave my number and hope that someone returned one of the smaller trucks early, which ended up happening. Was very disappointed that 1) didn't receive the confirmation phone call, even if it had been that there wouldn't be a truck available and 2) that I had to be put on a wait list a second time, even after my first truck was unavailable.
Frances O.Still waiting on a final receipt….
Mike H.Do routine maintenance on your vehicles would be a start.
David R.their phones were down, could not call directly, supposedly from lightning strike and printer not working so could not get a printed receipt,estimates, nothing. Returned the truck but was not given a final bill amount. Told them 100 miles estimate but it was closer to 30. They billed me for 100. Never told me how much I would get back driving 70 less miles than estimate? But the 10 foot box truck took care of all my stuff and drove ok .Altho I fell out of the cab once cause I fergot about the BIG step down.
Thomas V.I had to drive hundreds of miles to pick up this truck. Most disgusting and nonsensical situation. Horrible experience.
NANCY W.Reserved online...very easy . Uhaul moving and storage of West lafayette was very friendly, efficient and helpful.
linda G.Rep on site was very friendly and took time to answer my questions. Very easy and quick process for truck pickup. ¡Gracias!
DELANEY D.The gentlemen at the counter greeted me with a smile and “Good Morning†as soon as I walked into the store. The transaction was explained fully and overall it was a great experience. Will definitely be using the services again
Fernando L.The bathroom's lights at this U-Haul were not working. I had to go and there wasn't someone for me to tell that to. Great experience apart from that. U-Haul has everything we needed for our move!
Stephane Junior N.Kept my stuff safe and dry, what else can you ask for
Jesse N. | Overall ExperienceThe mobile verification process was very clumsy (at first only a text message was sent to the additional contact and I was stuck on the same webpage for a while)
Takaharu I.Very nice and clean, nice representatives
Kim L. | First ImpressionsKeep doing what you are doing!
Kim B.Excellent customer service.
Quincy C.Quick and efficient service, the staff was helpful and courteous. I received the equipment quickly and returning it was even easier, I would definitely use this location in the future.
ROBERT C.Drop off took 2 minutes.
ALBERT J.I was told the night before my pickup that I would no longer be able to pick up my truck a mere 5 miles from home, but that I would instead have to drive an hour each way to go get my truck. Uhaul is a horrible company and obviously run by incompetent people.
Stephan D.Great help and very friendly.
Thomas M.We rent Uhaul's quite frequently. We have been having a problem with placing our orders. It doesn't show you this location even when that is what was requested. It doesn't always allow you to return it to this location too. We rent a UHaul storage unit and refer this business to our customers frequently. It would be nice that we were given free rent on our storage unit a month a quarter. We get emails say that we receive a free month and are told that we don't qualify. We have called the toll free number office.
Rita S.Great location, always good customer service here. Only complaint today was the local pick up we rented was filthy inside. Dash, center console/armrest dirty and sticky, floor mats dirty. Paperwork from previous renter was still sticking out of console. This is not customary for this location at all. Hopefully it was just a one time thing.
GARY W.Having complimentary carts was super helpful! It was very appreciated after a day of moving furniture out of a 3rd floor apartment.
Leann D. | First ImpressionsOur U-Haul got a flat tire. When someone came out to change the tire they changed a second tire too because it was so worn!
Blake M.Owner of the West Lafayette, IN U-Haul was very professional and made the entire experience enjoyable - Truck was in great shape and served it's purpose just fine - Great Experience - would highly recommend this location.
Brad K.Staff was very nice and professional, they answered every question I had. 5/5 stars
james C.The location staff was great. Trying to get the correct dates in order was a pain in the butt. The 4x8 trailer had a tire that kept going flat.
christopher C.I would like to recommend that in the future the employees at this location show some kind of attention and respect to the customer. Then it would be beneficial if they would follow through with their promises. I was the only customer at pick up and the employees were at the counter but showed little interest in getting my going with my rental. On return there were 2 employees the same number, but not the same employees as at pickup, but did not put any effort into interacting with me once again. They promised to email a receipt and that did not happen either.
JOSHUA D.I made several trips to U-haul to pick up boxes, tapes before I rented the uhaul truck. Facility was very clean and staff was very helpful. Much improved from visits several years ago (same location). One of the stations has a credit card reader that does not work.
Danny S.Front desk person wasnt very knowledgeable, especially when getting an error on the Mobile Pick-Up. It was concerning that he said "oh, it's probably fine." I was lucky that it was.
JESSICA D.Sat in the drop off area for 15 minutes and no one came out. I also tried to call twice and no one answered so I had to do the online return
Kenneth S.This is a second time I've dropped at the same location, very quick And courteous short experience
STEVEN D.The crew allowed me time to chase down a bad ground wire. Then they suggested I check the trailering fuse of which there was not one. The manager gave me one from his personal parts. They made the entire experience easy. They also removed an enormous amount of the stress one may feel when doing an out-of-state move alone. They should be be recognized for their effort and professionalism that often non-existsent in today's service sector. I applaud them. They are the benchmark to which everyone sould aspire. Thanks to the entire U-Hual Team. Dan S.
Daniel S. | First ImpressionsDavid, the manager at the West Lafayette location was great to work with.
Kim H. | Overall ExperienceEverything was fine.
Tom B.We had an interior space and had no issues. The common areas, like entry and hallways, were always clean and well lit.
Donna B. | Overall ExperienceGreat facility, just didn’t have a unit big enough for me
Loren R. | Overall ExperienceTruck had odd mechanical problems like the steering wheel being 30 degrees off from straight
William S.Staff was very helpful and friendly. Quick check in and they answered all my questions. Competitive rates and close to the university. So far very pleased with my experience.
Laura M. | First ImpressionsThere was only one employee working the counter. While the employee was working quickly, he was not able to keep up with the number of people. This lead to nearly a 45 minute wait.
Michael C.My reservation was lost so I switched companies. You have sent me 14 emails in the passed 3 days asking me to rate my experience. Stop spamming me.
Alexander T. | First ImpressionsMy reservation was lost so I switched companies. You have sent me 14 emails in the past 3 days asking me to rate my experience. Stop spamming me.
Alexander T. | Overall ExperienceTo God be the glory; everything worked out. It would be nice to know that 10 footers don't have ramps. Yet, it was a pleasant surprise to find out that the first month is rent free.
Chris K. | First Impressionsthe gear shift didn't connect correctly/ and had to keep working it. it took 10 min after i turned it off. to start because it didn't connect to park correctly. took it back due to the fact was scared to turn off again.
DONNA G.The time it took to get in and out was ridiculous and every Sunday there's a huge line waiting for the door to be opened. One Sunday the worker was late and nobody else was there. The lack of manpower to keep things moving smoothly was definitely insufficient and poorly managed. As far as reservations on line and trying to get it all done without having all the stuff to deal with inside...... it would have been easier and faster by going in which says a lot considering they were lined up out the door almost! I will never use the online stuff anymore and if conditions don't get better inside then I'll go to budget.
Corene T.Everyone was helpful and it was easy to find!
Samuel S. | First ImpressionsGreat location for the Purdue student. Close to campus and safe.
edward k. | First ImpressionsExcellent service
madeleine h. | First ImpressionsThe only problem with my move-in was the rain. Good customer service and easy to access.
Annie J. | First ImpressionsKeep up !!!
SATYA P. | First Impressionseasy to check in, unit easily accessible, and secure. no issues
John P. | First ImpressionsHad to sweep out the unit. Lots of leaf debris and some spider webs as would be expected for a drive up unit. Pallets and rodent trap were placed in the unit as standard, but the pallets were dirty and I was concerned about potential for bugs in them. When I moved them, spiders crawled out. I covered them with tarp and set them to the side which took up space. Pallets should be offered but not automatically placed. Timing prevented me from asking for removal.
Lori W. | First ImpressionsNeed overhead lights installed. There is a light but when I ask for a light bulb I was told none of the units could be lit I would need to use my car headlights. Slide on door very hard to open. Gates are out of commission often for weeks. There is a truck tire placed against a unit need E3 for 2 weeks not removed.
Connie S. | Overall ExperienceThe entire UHaul Computer system was down when I went to get my storage unit. The manager, Dave handled the entire situation with ease. I would recommend this location for your UHaul needs.
Kim H. | First ImpressionsChase is very helpful. Very personable and kind.
Dee Ellen G. | First ImpressionsI asked for the lock-latch on my storage unit to be fixed. The local staff said the would have their "guy" come out and fix it. I came back to remove my property over a month later, and the unit was still not secure, as the latch was broken, thus the lock I purchased from U-Haul was useless.
Nicholas C. | Overall ExperienceAlways a pleasure
Heather M. | Overall Experience¡Gracias!
lora marie w. | Overall ExperienceI'm very happy with the unit and my experience so far. One odd thing is the online reservation indicated if I booked immediately online a lock would be included free (and in the unit when I arrived.) It was not. I asked inside the office and the person at the desk told me that a lock was not included. Not a big deal but seems to be some confusion or miscommunication between the online process and the WL location. Thanks.
Phyllis V. | Online Move InI really appreciate the follow up from the team. Gracias
Yemi G. | Overall Experiencelack of lighting in the unit and 24 hour access (unless you pay more) are not "customer friendly".
Gary L. | Overall ExperienceThe staff was really kind and provided very good services.
Eunseon Y. | Overall ExperienceWe have rent several summers from this location and been very pleased both times. The facility is clean and staff really helpful.
Alexandra S. | Overall ExperienceWe've used this U-Haul location ever summer to store my daughters belongings and have been very pleased! Easy booking, via phone since we are out of state, and storage units have been clean and easily accessible.
Ashley G. | Overall ExperienceThe U-Haul storage units were very clean and well maintained. The security provided confidence that personal belongings were very secure. Lots of dolly's available for moving items. Great first time storage experience.
Ron L. | Overall ExperienceThis was our first self-storage experience and it was outstanding. We had to move quickly at the beginning of the pandemic and Uhaul came to the rescue. Staff was extremely helpful. Very clean and convenient storage for a reasonable price. We will be back next year.
Jill D. | Overall ExperienceMy first interaction with UHAUL (after it bought out the storage company) was a threatening letter which stated that they were going to sell everything in my storage locker immediately - because my credit card number had changed and the automatic payment did not go through. More recently, when it was time to move out, I showed up at my locker one evening to find a second lock installed, with a note to go by the office to get the key for it. The office was already closed, so I could not access my things. I had not been notified that a new lock had been installed. Both my first and last interactions with this company were decidedly negative. I will never rent from UHAUL again if I can avoid it.
ELINA R. | Overall ExperienceWould prefer to be able to talk directly to the location instead of having to go through a call center
Marcia M. | Overall ExperienceNot sure why I get charged an extra $10 for 24 hour access. I paid it and happy for it, but not sure why the extra charge. Overall it's been a good experience. Decent price and up front prices.
Gary B. | First ImpressionsThe staff was professional, friendly and very helpful.
Kim H. | First ImpressionsI'd love to see a returning customer discount since we store our daughters things at this location each summer while she is a student at Purdue. I greatly appreciate the free month free with all the COVID 19; things moved a lot faster for us and we will be renting longer.
Ashley G. | First ImpressionsCustomer service agent at desk was great.
Brian E. | First ImpressionsEasy process to get a storage unit. General Manager gave excellent service.
madeleine h. | First Impressions100% outstanding. Could not possibly have been a better experience. ¡Gracias!
Craig T. | Overall ExperienceI am in Los Angeles and I call to assist my college aged daughter- they are very helpful to both of us. I have peace of mind.
renee m. | Overall ExperienceVery helpful staff. Move in was quick and easy.
Jenna A. | First ImpressionsMeh.
Kathryn R. | First ImpressionsQuick, easy, well explained and fair pricing. Super convenient access. Very clean.
Craig T. | First ImpressionsThe facility worked well for our needs.
fran f. | Overall ExperienceI did not appreciate the "nominal rate increase" of more than 10% a few months in. One of the gates was frequently broken, saying it had been "tampered with". Other times a gate was stuck open.
Andrea F. | Overall ExperienceFine facility. Access a bit limited by lack of parking space for loading, unloading.
ron s. | Overall ExperienceBusiest moving day in west Lafayette and they only had 2 people working. Very slow moving. Parking lot was a nightmare with no one to direct folks. Much improvement needed.
Julie M. | Overall ExperienceThis is a great facility and will use it again if the need arises!
Harriet B. | Overall ExperienceAwesome easy experience
Gregg S. | Overall ExperienceOwner was very professional and got me signed up in just a few minutes
Paul S. | First ImpressionsGiven wrong information from two different people regarding promotions. Rat poop all over futon and mattress when we picked it up out of your storage. Had to be thrown away !!
Carolyn M. | Overall ExperienceSomeone took my account off of automatic payment, making me pay a late fee. We resolved the issue, got confirmation the late fee would be removed, and then were still charged. Now no one will answer.
Jessica S. | Overall ExperienceThanks for making process so friendly and easy.
Sandra M. | Overall ExperienceGreat team
LOU I. | Overall ExperienceThe UHaul store was super helpful. The online customer service was not as I tried but could never get through even holding over 30-40 minutes 3 separate times. I would rather have dealt with the store
Janet S. | Overall ExperienceVery well maintained facility. The staff is very friendly.
Prasad T. | Overall ExperienceI used the facility for three months and canceled it was easy to cancel everything everything went well even though I did not use the facility everything went well anyway
Bonnie C. | Overall ExperienceI am still waiting for a refund on the account. I closed the account and you had already taken payment out. Who is going to call? It has been over 1 month! My number is 765-404-2726
LISA B. | Overall ExperienceThe staff at the location was friendly and helpful. The 800 # staff mislead me on the size of my unit, and my stuff didn't fit. I was forced to buy a second unit, bait and switch. They were overbooked
kristen n. | First ImpressionsThis Gentleman had a great attitude... He also explained everything needed in our transaction... I felt comfortable doing business with U-Haul... Thank you!!!
Craig J. | First ImpressionsI suppose get first month free rental but I don’t get it.
Somphop P. | First ImpressionsVery smooth and easy. On-line website very good.
Robert C. | First ImpressionsExcellent customer service, very friendly.
JAMES L. | First ImpressionsExcellent, very clean indoor storage unit! Great service and rates!
Carim C. | First ImpressionsHorrible attitude when dealing with an unforeseen problem. Did not tell us how to check in AND locker was mislabeled then acted like we were exasperating THEM and wasted THEIR time. Disappointing.
Siwakorn V. | First ImpressionsExcellent staff and quick service! They were very nice and friendly and I recommend them to everyone.
Paul H. | First ImpressionsGreat staff. And location
ADRIANNA W. | Reservación