Great job,
Earl F. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of West Lafayette
Testimonials From Recent Customers
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The customer service was awful will not return to this location
Amy M.Truck only had 1/4 tank of fuel at pickup. Did not like having to immediately get fuel to start the day.
Caleb P.Very nice and friendly
Bill W.My trailer I was given was rusty, and the caused an electrical fire in my car and shorted out the lights. It was a horrible experience and it was dangerous.
Cheyenne R.David and his team are the best location I have ever dealt with
Max B.Everyone at Uhaul has been friendly, courteous, efficient, flexible especially when I book the wrong size trailer. Overall the experience has been great it makes moving a bit easier.
Brenda H.Excellent customer service
Robinder M.The only issue we had was the cruise control didn't work. Very sad for a 900 mile drive.
Samuel H.R Rfr
Richard F.We ordered a 26' box truck, but received a 20' instead. Also the ramp was broken and had to be taken a part for it to work.
Janet B.The first time I rented a U-Haul truck it went horribly upside down and wrong. This time went good I am so glad that their service had improved
Janet B.Fast friendly service!
Andrew H.Excelente
David P.First rate service from very helpful staff
John G.Trailer was ready on time and return was quick!
Denise B.All went well and process was efficient
Paul F.I was supposed to get a free lock with my unit and didn't. I am sure the manager will sort it once the office opens
Jennifer P. | Online Move InCustomer service was excellent
Karen P. | First ImpressionsPerfect no need to improve 👍🏿
DEANNA W.Great people to work with!
Andrew A.Clean, courteous, friendly and professional!
Leonard O.They had the equipment i needed, it worked perfectly and did the job.
Stephen K.Had trouble with the truck did not ever see anyone to come and help nor fix or replace the truck. Could not get to the storage unit that was available. Made the whole trip a
Jeanette B. | First ImpressionsThe gentleman that helped me was very nice, very helpful wish me a good day when I left. Today I returned the item I rented and it was the same friendly service.
Fernando L.Dave was amazing.
Haunani R. | First ImpressionsLot of emails for a single transaction can be avoided.
Malay R.Over charging me on miles and pulled the amount out from my bank a month later after already being charged for the service without any notice
Justin S.The two men who handled the hitch installation were both incredibly helpful and efficient. I had a bunch of questions and appreciated their candor.
Julieann CALL WH E.The staff went out of protocol to ensure I received everything I needed to make this a great experience.
debra n. | Overall ExperienceI tried to use the online pickup option to pick up my truck, but it didn't work. I went inside and the folks there were super nice and helpful. They told me that a lot of people have problems with the online pickup. I am fine with the way things turned out, but maybe you shouldn't offer online pickup if its not going to work.
TROY J.Make sure the installer checked to see if the lights are working after installing. Being a woman I went to hook up and plugged everything in and I had no lights at all. Thank goodness my boyfriend knew to check the fuse and we had to go back to uhaul next day to make sure they would install right fuse. Just frustrating for me as a women who was ready to hook up and go.
Jill K.Great storage but i was charged twice for two months that i didn’t use after i made them aware that i was moving out the storage.
Tamalyn W. | Overall ExperienceBroke trim, did not fix, did not mention that they broke the trim.
Bridget CALL WHE B.Sorta helpful....Instructions say to wait in vehicle during business hours. After 5 minutes of no one coming out, I gave up and went inside. Was great from there.
mark R.I could not get the tow lights to work from my personal pick up truck for the uHaul car hauler and the individual at the west lafayette location told me there was no one there who could help and would not be until several days after I needed to leave....later I learned to call UHaul roadside assistance and they met me there and fixed it the next day...the Uhaul employee at the West Lafayette location did not know to contact Uhaul roadside assistance
Kim B.Very quick service; truck was loaded with everything we ordered. So much cheaper than the other rental services and very customer friendly
DAVID T.nothing
Jeffrey H.Ishmael manager at Lafayette, Indiana U-haul store went above and beyond to make our experience excellent. He did everything to accommodate us. He is professional and personable. We have used U-haul for moving, storage and now shipping and will continue to stay with U-haul for our moving and storage needs.
Annette A. | Overall ExperienceWell pleased with everything. The storage area will solve our immediate needs for storage. All of the staff have been friendly and helpful.
Jerold B. | First ImpressionsThe cost of the trailer I rented from Wisconsin was half the cost of the trailer I rented in Indiana the same week. I could not recommend Indiana for that reason.
Michael K.Overall experience was great. Personnel at Uhaul were courteous and helpful. Equipment performed well. Price of rental was reasonable.
Jerold B.Yesterday at check in went great but today as I type this their is three locks on my 2 storage units...wird. nine are my locks and service employee has me waiting over an hour for next shift to come in. This is a horrible solution when locks were changed today on this shift
James R. | First ImpressionsN/A experience was great
Tim M.U-Haul did a wonderful job can't see how you can do a better job.
benny H.Courteous and Hoosier friendly
debra n. | First ImpressionsMuch better experience than Noblesville.
Ron L.Very friendly and accommodating staff. Equipment & truck was clean, drivable, and i was completely satisfied and comfortable driving the truck.
Don K.We use this self-torage for my daughter and friends Purdue dorm transition term. We rented it from home overseas without any problem. Very friendly web page and process. Moving in and out was easy for the kids. We'll definetively use it next time.
Roberto L. | Overall ExperienceDisappointed the trucks do not have backup camera. Also no cruise control. Also no GPS by using your smart phone. Great for hauling but didn't even have power windows so I could roll down the passenger window. Obviously room for competitors to come in and do better than UHaul.
Larry H.The only complaint I have is the truck was certainly NOT COMFORT DRIVING. The front end was either not aligned or the tires needed balanced because the front end shook all the way and the cabin was also very load. Besides this the equipment, trip, personnel were great and the price was very reasonable.
Jeffrey H.The staff was not helpful and friendly.
Meggie H. | Overall ExperienceEverything was great, the only thing is that the sliding door remains shut after office hours despite checking in which made moving things in and out inconvenient
Zsofia V. | Overall ExperienceDid not realize we would need a padlock for the truck, would have been willing to add it to the bill if reminded! Also, it seemed busy when we arrived, so we stood around for a while before anyone noticed we were waiting at the register for a pick-up.
Nicholas B.Overall difficult working with the company, also feels very transactional and exploitative
Even A. | Overall ExperienceExcellent service, very professional and courteous personal
Ravindra J.The online reservation was actually pretty easy and quick. I live in a college town and U-Haul still reserved my vehicle on time during move-in weekend at Purdue. The store entrance gets very crowded with custormers and returned vehicles and needs to be reengineered, but it's a good location.
Eric F.Multiple uhaul trailers parked in front along driveway in front of storage facility entrance during Purdue move in weekend when many people were emptying their storage units. Would have made loading/unloading easier if the dealer could have parked them elsewhere on lot. Otherwise grate experience.
Gerald M. | Overall ExperienceI plan to rent again next May as we were super satisfied. Is there a discount I could have being a poor college student :). Thank you so much, being from 2500 miles away the storage unit made my life easy to come back to school. Thank you again !!
Katelyn L. | Overall ExperienceThe staff was always wonderful every time we talked to them. Renting the unit and also closing out our contract went very smoothly. I highly recommend!
Pamela J. | Overall ExperienceOur Purdue student needed a place to store his things near campus for a month, along with a trailer to bring more things from home. UHaul filled both needs! The staff at the office was friendly and helpful when renting a storage unit. We rented a trailer at home and returned it at the U Haul location in West Lafayette - the day we emptied the unit and returned the trailer, they were expecting another 15-25 returns! But despite being overwhelmed with customers, they were again courteous and helpful. I would recommend them.
Betsy E. | Overall ExperienceGreat place! Professional staff, zero issues
Mohsen H.Fantastic experience start to finish The guy helping us initially couldn't have been nicer. Only thing that would have been very helpful would be an email a few days before our storage reservation date directly from the local U-Haul location confirming that the facility is expecting us. It is very difficult to get through to the local facility by phone and the national customer service center can only verify a reservation and has not information on local storage inventory availability. The last thing a customer wants is to show up with a reservation and not have a storage spot.
Myles W. | Overall ExperienceThe staff were wonderful and it was great experience. Very clean
Scott H. | Overall ExperienceI have received a pro-rien 4 times while providing my credit card information. And I was never able to get hold of the U-haul shop over the phone. It was an extremely annoying and irritating experience.
BYOUNGCHUL K. | Overall ExperienceLove that I got a month free with the rental trucks. That really will make me choose uhaul again! That was so awesome. Even though this location didn't have the units I must wanted available, they were helpful with finding me an alternative.
Kelly L. | Overall ExperienceThe East side door is not opening from inside. That service is not available. Gracias
Aloke B. | Overall ExperienceThe U-haul self-storage, climate controlled facilities are very nice and very clean! The rates are reasonable and I love that each unit has a personal alarm. I would highly recommend this space for short-term or long-term storage. The only negative is that the map says that the loading/unloading dock is covered, however it is not, and since I had to move in the rain (thankfully light) it was a bit of a pain. That being said I still give this place 5 stars!
Maya L. | First ImpressionsDave Butcher runs a tight ship and friendly service!
Sarah H. | Overall ExperienceGreat experience. Only wish there were more temperature controlled units available
Kelly L. | First ImpressionsSome minor trash from prior renter in unit
ronald k. | Overall ExperienceWe had problems with the doors at first and then when moving out we found a lot of our stuff what was in the back and on top we're wet. I am hoping I don't have anything ruined but if so I'll just live with it.
Katherine S. | Overall ExperienceGreat facility and great customer service. Dave is great to Work with every time we go in.
wanda o. | First ImpressionsFantastic experience. Very helpful staff.
craig s. | Overall ExperienceMy overall experience at UHAUL was outstanding. Every one of the staff members were always very professional. I really like the professional staff members at UHAUL in West Lafayette Indiana. They all seem to work together in unity with the best interest of their clients. As a result, I will always use their services when I need a storage unit in that area. Thanks so much for everything! God bless each one of you!!!
Alfreda W. | Overall ExperienceCustomer service was outstanding, very helpful.
Nathaniel B. | Overall ExperienceThe facility installed new locks without consulting the renters first. When the lock that they provided failed, I was told, without apology, to hire and pay for a locksmith to remove the lock I didn't want. I was ultimately forced to arrange for the lock to be removed. I understand that in most cases, storage unit rental is fully transactional. If you are storing at their facility, make sure you get a keyed lock if your unit is outdoors. My experience, however was unpleasant and this is an accurate description of it.
MORRIS D. | Overall ExperienceFor my 1st
Denise D. | First ImpressionsIt was a fantastic experience!
Olasubomi O. | Overall ExperienceAccess hours are limited and didn’t always work for my schedules
Adrianna J. | Overall ExperienceSecond year renting from this location. Excellent and great location close to Purdue.
Lisa G. | Overall ExperienceThe staff member who helped us was excellent: well-trained, helpful, courteous, and efficient. The only downside of this facility is that you have to pay extra to use the storage facility after hours. When I booked the reservation, I didn't receive this information, and it would have been nice to know so I could have compared apples to apples when choosing a storage facility.
catherine f. | First ImpressionsThe u haul location in West Lafayette is Very convenient, clean, secure, accessible to Purdue University, hassle free and reliable. It all depends on how you value what you store away. As an out of state student, I need a place like this every summer and I have returned every summer to store my stuff before going home.
Yemi G. | Overall ExperienceGreat experience!
Anthony A. | Overall ExperienceWanted an indoor temperature controlled unit. We retrieved our items on a 90° day. Indoors was very cool and clean. Our items were hardly even dusty after 4 months in storage. Would definitely use again if needed.
Janine A. | Overall ExperienceI wish I could have accessed later at night, but I was not charged for the last month since I removed all belongings 2 days after I was charged, which was excellent customer service on Dave Butcher's behalf. I'll likely be back and recommend the facility. ¡Gracias!
Mitchell K. | Overall ExperienceServicio al cliente de excelencia.
David T. | Overall Experienceclean and very friendly.
edward k. | Overall ExperienceMy specific unit was not very clean. Trash and straps had been left by previous occupant. Everything else was fantastic.
Hannah W. | First ImpressionsI had a storage locker at U- Haul Storage for 4 years while I was working overseas. The facility is very secure and very clean. We recently rented a U-Haul, and with the help of A-1 Packaging, moved the contents of the locker to S.C. Great teamwork between A-1 and U-Haul!!
Anne B. | Overall ExperienceI showed up and they said they didn't have a unit for me even though I had a reservation set for over a month. They only had one unit open larger than mine and would not price match for me. I ended up taking that unit which means I took someone else's reserved unit.
Katie S. | First ImpressionsThis is a great facility. Always clean, organized, and secure.
Frank H. | Overall ExperienceOn one particular occasion, I used the uhaul restroom provided. At this time, I noticed a planter with artificial flowers on the floor in the corner with a clean roll of necessary toilet paper. As I reached down for the roll, the artificial flowers fell out of the planter. I saw something glossy in the bottom of the planter. It was a used crack pipe! After finishing in the bathroom, I and my fiancé showed the pipe to the uhaul rep on duty. The rep said he would throw it away. Contacting the actual uhaul store was quite difficult.
Diane h. | Overall ExperienceKept my stuff safe and dry, what else can you ask for
Jesse N. | Overall ExperienceVery nice and clean, nice representatives
Kim L. | First ImpressionsHaving complimentary carts was super helpful! It was very appreciated after a day of moving furniture out of a 3rd floor apartment.
Leann D. | First Impressions