Customer Reviews for U-Haul Moving & Storage of West Kelowna

2,310 comentarios

3571 Old Okanagan Rd   West Kelowna, BC V4T2P5

(778) 741-0141

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(778) 741-0141

3571 Old Okanagan Rd
West Kelowna, BC V4T2P5

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Craig P.  |  Overall Experience 
Clasificación:
5.0

Very efficient, helpful and professional. Pleasure doing business with them. Had problems at the pick up location but the drop off location satisfied me to the point of wanting to use this company again.

Victor S. 
Clasificación:
5.0

very efficient and seamless

Janet B. 
Clasificación:
5.0

We are happy with the storage, it helped a lot to us for our transition. ¡Gracias!

maria g.  |  First Impressions 
Clasificación:
4.0

Thank you very Much for helping me out my first Experience with U-Haul and relying to my Movers on my moving in and out of my Units. I was happy to hear that you provide Moving Services which I didn't know. Definitely will tell people I will meet in future here. Take care.

Rosalind F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine K. 
Clasificación:
5.0

All good no problems. — Fast in and out

Peter C. 
Clasificación:
5.0

Bothing

Wilbur W. 
Clasificación:
5.0

The staff especially Eyrn and Christina Wonderful staff will recommend to family and friends

Sherri G.  |  Overall Experience 
Clasificación:
5.0

Storage and storage upgrade handled quickly and efficiently. Truck rental to move goods looked after efficiently and professionally. Have and will continue to recommend.

Margo U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna B.  |  Overall Experience 
Clasificación:
4.0

The staff were all friendly and helpful. Unfortunately there were computer problems that caused the completion of the rental agreement to take quite some time. Additionally they were unable to get my access code working so they had to manually let me into the facility. I am hoping this is solved the next time I go.

eric T.  |  First Impressions 
Clasificación:
4.0

just wanted to note that the roadside assistance was great. I called to explain that the check fuel cap warning was still on dashboard display PLUS the the engine light had come on. I also explained that when I went to fill with gas, gas was leaking (so I had to stop filing, and knw I shouldn't start my trip). They asked if truck was loaded (it was) so they sent a mobile mechanic- he was at my hotel where I had parked the vehicle within 2 hours, and diagnosed that the problem was a cut on the top of the fuel intak hose (between gas cap an fuel tank) - he then repaired the hose and truck was great after that - edmonton to Kelowna without any issues. I also would like to note that the west edmonton (stony plain road and about 215 st) was great when I picked up truck for earlier trop from them and were helpful when I stopped there to say engine light was now on). the west kelowna U-Haul, West Edmonton U-Haul and U-Haul roadsie assistance were all really good - suggest that the box storage location needs some improvement.

Myles D. 
Clasificación:
5.0

A very well managed U-Haul Dealership...KUDOS!!

Randolph P. 
Clasificación:
5.0

West Kelowna. Wonderful. One lady in particular. Chrissy. I thi k

Brenda D.  |  Overall Experience 
Clasificación:
5.0

All the staff were so kind and helpful, and I felt safe leaving my items there. I have used uhaul Westbank for all my moving needs and will definitely use them in the future!

Lacey B.  |  Overall Experience 
Clasificación:
4.0

Staff went the extra mile to supply an alternate van when the one I was supposed to have was not returned on time.

Joseph P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacco D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R.  |  Overall Experience 
Clasificación:
4.0

Rental rates are getting too high.

Alireza q F. 
Clasificación:
5.0

Great people and facilities, thanks so much!

brian w.  |  Overall Experience 
Clasificación:
4.0

Why stairs? Ramps would have been easier to go up and down to get to unit, and would make it more wheelchair accessible.

amanda h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee N.  |  Overall Experience 
Clasificación:
1.0

1 there was no going over the contract, because my intent was to rent the truck for two hole days and return the truck back late Friday evening and so my mistake turned into a nightmare. 2 your staff is rude and I was sent to the wrong truck and then told I was in the wrong and need to wakeup! 3 the truck was missing the dolly I paid for and so I had to make a trip back to pick it up. 4 there was cigarette butts in the ashtray, and I am allergic to cigarettes' and did not know there was a ashtray in the truck until the end of the trip, so that triggered my allergies. I have never had this experience with this location before, and this one was unacceptable.

Carol A. 
Clasificación:
5.0

The staff at this facility are so friendly and amazing

whitney l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

Very good facility, neat and modern. Friendly and helpful staff.

David J.  |  Overall Experience 
Clasificación:
5.0

Large store and friendly staff, helpful and fast! Drop off was a breeze!

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

marty s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry G. 
Clasificación:
5.0

Very informative and helpful.

theresa A. 
Clasificación:
5.0

The staff were very friendly and knowledgeable about the vehicle I was renting. I will definitely use this location again.

karen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

anne w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gordan G. 
Clasificación:
5.0

Amazing experience! Love this location, and the staff who are always helpful, courteous, and just plain awesome :) After a TERRIBLE experience with teh Kelowna (Enterprise Rd) location, renting from the West Kelowna location was a relief! Will definitely rent teh auto trailer again from this location ONLY!

Phil S. 
Clasificación:
5.0

After having a terrible time picking up the truck from Arnies Grocery in New Westminster and then having Uhaul text me the wrong address to drop the truck off, the guys at this location were very helpful and respectful. They took care of things right away and didn't leave customers waiting. I would definitely recommend this location.

Jennifer P. 
Clasificación:
4.0

The fella that helped us is amazing Chate! He is Very professional and quick. He was helping a lot of people with a lot of different things. We are very impressed with our unit. The motion lights are not working for where our unit is. Also the over head doors for where we drive in are not working.

Simone T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob M. 
Clasificación:
5.0

Above and beyond helpful.

Paula G.  |  First Impressions 
Clasificación:
5.0

The staff were excellent, very friendly and knowledgeable. I would definitely recommend this storage facility.

Chris W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcel P L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken R. 
Clasificación:
5.0

Chrissy was amazing thank you for your help

kari-lynn m.  |  First Impressions 
Clasificación:
5.0

great staff

vic m.  |  Overall Experience 
Clasificación:
5.0

Nothing I can think of was a great experience

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The General manager was excellent. She was quick to resolve an unforeseen issue.

Duane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

June H. 
Clasificación:
1.0

I have rented from this location MANY times and the service is usually great. However the woman Christina Turzanski was rude and condescending to me.

Rhonda M. 
Clasificación:
5.0

Staff on pick up and return were very friendly and helpful, was a smooth and easy day of moving. Gracias

Jacob G. 
Clasificación:
1.0

Reservation equipment was not available for a one way. Had to return alternative equipment to same location. Took me an extra 2 hours and $35 in gas. I was give a $10 discount. I should have been compensated fairly.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron D. 
Clasificación:
5.0

We experienced great customer service from the staff.

anna C. 
Clasificación:
4.0

great. like usual

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

Friendly staff. Quick easy rental experience

DAVE L. 
Clasificación:
5.0

The trailer wires failed on my trip and the rear right brake light stopped working.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry G. 
Clasificación:
5.0

The staff is always friendly and helpful I rented a couple trailers from there all good experiences

Maurice D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin K. 
Clasificación:
4.0

Local staff and management are outstanding, helpful, polite and knowledgeable. I have used U-Haul on many occasions, not just storage,. the only complaint is the reservation process as it is out dated and managed from somewhere else I'm assuming Texas. No local knowledge which makes the reservation process untenable with pickup of rentals sometimes hours away and inconvenient. British Columbia is 1.5 times larger than Texas. Kelowna to Merritt an hours drive and some have had to travel this distance to pickup trailers etc when they are available locally . I will continue to be a customer however will monitor the reservation process carefully.

Ken A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kellie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

troy k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Nothing , great staff

Alistair B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michel S.  |  Overall Experience 
Clasificación:
4.0

good place to store ypur belongings Staff were great and very helpful,, thank you all

Larry M.  |  Overall Experience 
Clasificación:
5.0

The staff at this location always goes above and beyond. I had non stop issues with my uhaul truck rental and reservation and every time I went in they did their best to correct issues that they didn't even cause, with less access to the information than the call Center. I am still having an issue with my rental return and the change of address drop of the day I picked up the U-Haul. Instead of treating me a number in the system and telling me that I signed the contract and I have no choice, they went and found me a drop off spot closer to my original reservation. I really think that the staff at that store deserves recognition for their customer service

Cynthia D.  |  First Impressions 
Clasificación:
1.0

I rented a trailer for 24hrs, I picked the trailer up at 5:50pm and returned it the following day at 5:26pm, once I left yhey billed my Mastercard a second time for another rental and put on the receipt I received in my email that I had the trailer for more than 24hrs but the time stamps on the receipt showed I had it for less than 24hrs, it had taken me 3 days to get through to someone at uhaul to have this resolved and then was told that my refund would take 7 business days. The fact that they charged my card a second time after I left the building is completely unacceptable. I will be contacting the better business bureau to complain.

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

karin w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew H. 
Clasificación:
5.0

Drop off was great.

Len B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
2.0

The pick up process was wonderful, the gentleman that was working that day was very helpful and friendly and efficient. And helped me through the truck share process. The truck was well maintained and clean. The process to pick up was easy and straightforward. However, the drop off was extremely disappointing. The lady that was working when I dropped off the truck has zero customer service skills, appeared to hate her job and spoke in an extremely rude tone to me when I told her that I was dropping off a pick up truck and where I had parked it- not knowing that I had to park it up front to be inspected- as I had already submitted photos on the website. I will not return to this location because of her- my advice to her- remember that your actions while at work or anywhere can drastically affect someone's day. I did not appreciate my morning starting that way. It is quite unfortunate that one person can ruin a whole experience.

Cristine L. 
Clasificación:
4.0

well not a lot, place was neat and clean, employees were great.

Standley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syed H.  |  First Impressions 
Clasificación:
1.0

Very poor service Would never recommend UHaul truck rental to anyone. Very dissatisfied

Ronald J. 
Clasificación:
5.0

Great service

Lawrence B. 
Clasificación:
5.0

Keep doing what you're doing. You have great employees working there! One item might need some maintenance would be the washroom door lock at the far East end of the Aisle.

nick T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Murray T. 
Clasificación:
5.0

None excellent service

David H. 
Clasificación:
3.0

Lots of homeless or street type people hanging around loading bays looking to steal or get into the free pile. Need to hire a fulltime attendant in loading bays to prevent street people and unauthorized people from accessing units. Get rid of free pile it attracts street people. I didn't feel safe, constantly worried about people stealing my things while I am loading/unloading. Nice staff. Good prices.

Nathan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

Beyond Awesome Service. Love the friendly staff person who got me set up. She took care of everything. No stress. An awesome experience.

joanne s.  |  First Impressions 
Clasificación:
4.0

I rented a vehicle for another day and never even had time to settle up the final bill and I was already being sent reminders that a collection agency was going to be sent my way Very unacceptable and very unprofessional

TREVOR C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank B. 
Clasificación:
5.0

We'll be back when the time comes when we need the storage.

roderick m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis O.  |  Overall Experience 
Clasificación:
5.0

Stay open until closing time.

Denis O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoran B. 
Clasificación:
5.0

Experience was great! Online booking is easy and the staff were very prompt and helpful.

Behn B. 
Clasificación:
4.0

Nicole from Uhaul scheduling call was awesome, she really helped with my request.

Nadeem G. 
Clasificación:
3.0

When the hours changed I was not impressed. If you have to swipe to get in ..you should have 24/7 access .

EDWARD & SAMANTHA Y.  |  Overall Experience 
Clasificación:
5.0

The young man was very courteous and quick and congenial, thank you

Larra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan P. 
Clasificación:
5.0

Gentlemen I dealt with could be a little more customer friendly.

Bob K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rodney R.  |  Overall Experience 
Clasificación:
5.0

I would like to say thank you to the staff and being helpful when I needed help they were there . As for the cleaning of the washrooms sometimes they were clean but most times very nasty. Gave them my cleaning card if they are in need of someone who is trustworthy reliable and we have a great eye for detail. Thank you again Georgia Turris Georgiaturris@gmail.com

Georgia T.  |  Overall Experience 
Clasificación:
5.0

It is a very easy to book online which is great.

David W.  |  First Impressions 
Clasificación:
5.0

Both staff members were very helpful, I didn't get the track I reserved but I was happy with outcome. Gracias

sanae e.  |  Overall Experience 
Clasificación:
4.0

Would have liked the floor to have been mopped before we moved in. Otherwise our experience has been very positive so far.

MANFRED S.  |  First Impressions 
Clasificación:
1.0

Worst experience ever!! June 6, 2022 I made a reservation for a 20' truck through an online deal with U-Haul. The deal was for 3 days and 700+ KMS with a 50% reduction if I returned the truck to the agreed upon location of Chilliwack. This also gave me a large exterior, ground level locker in West Kelowna to unload my truck at. The morning of pick up June 8th I received a call from U-Haul changing the parameters of the reservation. They told me the truck I had reserved was on a one way to Victoria and the only 20' truck they could give me had to be returned to Vancouver which is an additional 3 and a half hours drive plus extra mileage. When I went to pick up the truck I explained to them that I was not going to be able to return it to Vancouver. They were not at all receptive or accommodating. The only truck they had available was a 15' and this did not meet my requirements. They also tried to change the parameters of the agreement to a local rental with reduced mileage. I found this unacceptable because it was now a 2-day rental with limited mileage. They informed me that I would have to go back online and reserve a 15' since they were not willing to accommodate me which is what I did. Because of the smaller capacity, I am forced to rent another truck to fit the remainder of items that would've fit in a 20' truck that I originally booked. When I returned the truck to Chilliwack on June 10th, the woman behind the counter tried to tell me that the mileage was over and was going to charge me extra. Luckily I had taken a photo of the odometer reading at the start and the end to prove I was under. She also try to add a fuel surcharge saying there was less fuel in the truck than when I picked it up when in fact the truck was over fueled and I have pictures to prove it. The locker that was provided in West Kelowna did not meet what was agreed to, it was an internal locker half the size. So in the end every agreement and other reservation was thrown out the window. None of the requests or parameters of the reservation were met which has cost me money and time. This is absolutely the worst service and experience ever!! Reservation #12263103 Storage reservation #846072-00106358 Steve Mason

steve m.  |  First Impressions 
Clasificación:
4.0

I would have given it an excellent rating but there was some garbage scattered around.

Sandra K.  |  First Impressions 
Clasificación:
5.0

Crissy was very helpful and amazing to deal with.

Riley P.  |  First Impressions 
Clasificación:
5.0

The staff and manager were awesome and so very help

Fae R.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful

Robert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Awesome experience. Used my phone and skipped the line too

Dane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

logan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanna H. 
Clasificación:
5.0

You guys are amazing!!! Awesome customer service!!! THANK YOU!

Gail H. 
Clasificación:
5.0

awesome staff. from check in , hook up to return, these folks are great.

greg M. 
Clasificación:
5.0

Large business, clean and organized.

randall M. 
Clasificación:
3.0

Gravel on the fenders

Faron K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross B. 
Clasificación:
4.0

Had to take 2 days off work to pick up a truck in Kelowna and take to Abbotsford where my wife had booked the truck for pick up. Trucks shouldn't have to be shuttled around by the customer! However, the staff at the Kelowna location were great to deal with.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don J. 
Clasificación:
5.0

The personal were courteous and helpful. Thank you

Ron B. 
Clasificación:
4.0

My experience was very good. Employee was very professional and knowledgeable. Took care of all my questions and needs

sean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nada H. 
Clasificación:
5.0

Very nice mobile pick up and drop off. Easy, convenient, contactless.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRIGORE T. 
Clasificación:
5.0

Nothing to improve except change the speedometer to what's recognized and accepted in Canada.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

always great customer service at this location!

Michel M. 
Clasificación:
5.0

Cannot think of one thing!! Definately will use U Haul again. Thanks so much!! And the girl in the office went above and beyond!!

Marjorie E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad C. 
Clasificación:
5.0

Friendly staff and very helpful.

Raymond L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ramone h.  |  Overall Experience 
Clasificación:
5.0

Helpful front desk staff

gisele y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim V.  |  Overall Experience 
Clasificación:
4.0

7pm was a bit too early for no access to my storage unit

Ryan C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen B.  |  First Impressions 
Clasificación:
5.0

Our time using your facility has been truly helpful to us. Thank you for all you offer.

RON H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lea-Aline L.  |  Overall Experience 
Clasificación:
4.0

actually, the lighting is a bit hit and miss. some on, some off, some on sensors. this was not a major issue. overall the lighting is fine. one thing i suggest is having a garbage bin for items that break in moving. i had to load a broken desk in my car and now have to dispose of it.

Christopher E.  |  Overall Experience 
Clasificación:
5.0

calm, friendly staff who took care of everyone's needs in a timely manner.

Michel M.  |  First Impressions 
Clasificación:
5.0

Every thing was fine with me thank you very much.

Stanley B.  |  Overall Experience 
Clasificación:
4.0

They made one mistake and I was compensated above and beyond I never asked for it even. I have so much confidence and appreciation for these guys.

Channelle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan G S.  |  Overall Experience 
Clasificación:
3.0

My experience was a short three weeks needing storage in-between moves. When I dropped off the trailer I had to ask about the "free" one month storage as they were going to charge me from my reservation made separately online from my trailer reservation(trailer wasn't available from same location as storage). My personal lock purchased from uhaul years ago was being used on the unit (they still sell them). I wasn't told when I checked in for the unit that I needed to purchase a new uhaul lock, one that is harder to break into. A couple of days before leaving the unit I was forced to purchase the new lock, one that I will probably never use again. I only had one item in the unit that I couldn't fit in the trailer. Why I was able to go for almost two and a half weeks with a lock they don't recommend is beyond me. I guess anyway to make money when your unit is free for a month. I get the liability issues but I had insurance and I was leaving one item for two days. We were also not contacted regarding the whole storage unit going through a security upgrade so the access times were changed. I stood outside at 7pm at night, when I was told that I had access until 10pm and my card wouldn't work and no one could figure out why. I called the call centre and emailed the manager of the storage unit. Once I heard back from Ms. Love, by email there wasn't even an apology for not contacting us about the change in a access hours. There were no notes on the doors indicating this either, which would have been very helpful and saved me time in trying to figure out why. We've rented many trailers from this location and never had an issue, this just put us in a position of do we use them again due to constant lack of communication from staff. Disappointed all round.

Lynn F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne B.  |  First Impressions 
Clasificación:
1.0

There was a significant leak in the roof above my storage unit causing my possessions to get soaked. Still waiting for someone from claims department to call me back with a follow-up action plan for my damaged items. Haven't even been offered a complimentary month/months of storage. Staff on site was very helpful in assessing the damage and helping relocate my undamaged belongings to another dry storage unit. I'm still optimistic that Uhaul will handle this issue professionally. Chris Laurie

Chris L.  |  First Impressions 
Clasificación:
5.0

👍

Kenneth T.  |  First Impressions 
Clasificación:
5.0

Hello, Yes i moved in yesterday though there was some problem with the bank machine i was able to pay cash and get my new locker right away and hand in the old one. i put the lock and key on the counter as the attendant was really busy and everything went smoothly the units are clean and i even got a new couch from the recycling centre they have available for all of us to use. though it was kinda dirty its really great that they offer this because most people dont have a recycling place even though some people abuse it most of us dont abuse it so im thankful they allow it despite the few who try to ruin for all of us. very very deeply grateful and i know great karma will come for you guys to offer such a great and safe place to store our things.

Channelle S.  |  First Impressions 
Clasificación:
5.0

Extremely clean facility

kari m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rose H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

connie D.  |  First Impressions 
Clasificación:
5.0

Amazing service, above and beyond all the time. Will highly recommend this location. I've rented twice here now and each time Staff is amazing, friendly, and always happy to help. Grateful for you all! Thank you so much for everything.

Elle N.  |  Overall Experience 
Clasificación:
3.0

Rental unit not cleaned out and ready for use.

Steve B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM A.  |  First Impressions 
Clasificación:
2.0

Staff are great but I had to wait about 70 min to unload my truck that took me about 20 min. The bays were full. One car was in there for about 3 hours while they looked for something in their locker. Those bays should be used for unloading and loading AFTER the clients find their things in their lockers.

CATHERINE G.  |  First Impressions 
Clasificación:
5.0

Just moving to Okanagan from the West coast and had a "culture shock" from my neighbors and the local branch (of a bank I have dealed with since 2006). But the staffs of the West Kelowna Uhaul have proved there are people in this area are kind and helpful. They made me feel people like me, an Asian woman with disabilities, is welcome here. They have one of the best customer service I have seen in my life. And I have been to many other places on earth. Thank you guy!

Danli P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen M.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped me with the paperwork was very helpful. He made everything feel so simple. I really appreciated his help.

Mary Lorraine M.  |  First Impressions 
Clasificación:
4.0

great storage facility, will use them again for sure

Cathy E.  |  Overall Experience 
Clasificación:
5.0

Clean, well lit, nice to have the large carts to use. Would be nice if units had lights inside. Very dark.

Darryl S.  |  Overall Experience 
Clasificación:
4.0

Good experience overall. Truck rental process was fairly straightforward and I was even encouraged to take a pic of the dashboard to ensure there was no dispute over mileage or gas. The truck itself was clean and ran well, and was maintained. The drop off process after hours was simple and after the dust settled the price was very affordable as well. The staff were friendly and knowledgeable as well. When there were a few bumps in the road, the manager of my location made sure I left a very happy customer by quickly solving any minor issues that arose. For storage unit rentals: the building is always warm, clean and well lit, everywhere is camera'd and even my gf felt comfortable there alone at night. Again the staff are all very warm and helpful. Will definitely use uhaul for my future storage/moving needs.

shelby s.  |  Overall Experience 
Clasificación:
5.0

I never had any concern whatsoever about the security of my things. If I had questions, the staff were always very helpful, knowledgeable, and efficient. Quick to lend a hand if needed. I appreciated being able to have my things somewhere warm and secure. Thank you so much for a positive experience. I will use your service in the future if I need it. Heather Persall

Heather P.  |  Overall Experience 
Clasificación:
5.0

Everything was good 👍

terrence p.  |  Overall Experience 
Clasificación:
1.0

Considering I had put everything of value that I owned in my storage units to keep them safe so I wouldn't have to worry about them going missing and the day after I paid 600 to get caught up cause I didn't want to lose everything I owned that either had sentimental or $$ value ( heavily on the $$ side) and the same night someone stole everything of value, leaving my packed full unit only 1/8 full when it was packed floor to ceiling from the back to the front. I am very very very unhappy with the staff the security and the whole company and would only recommend people to NOT USE your facilities unless they want to lose everything they own like I did. I easily had well over 100 thousand spent on just my tool collection in fact it was well over that and that's just my tools I had many other expensive belongings there as well. The staff member who I spoke to when I found my unit empty the next afternoon after I was there as it closed the night before and had everything still in it. He said he would find out who it was and let me know before I was gone and before his shift ended but when the cops showe$ up he said his shift was up and his co worker would continue looking thruthe videos and he left promptly at 745. I left after the cops gave me my file number. Then when I came back the next day to see what they found his co worker said he wasn't sure what I was talking about and the guy I was dealing with hadn't said anything to him about it. Then a month or so later the weekend manager of sorts sent me an email saying my account was overdue and I owed for the 2 large units I rented originally which I had emptied the first one when I got caught up and then I switched out of the large one after it was robbed to a smaller one which she was apparently not informed of me cleaning out either or my unit being robbed or the unit I switched into after cause I only needed one of your smalllest ones. And when she asked who I spoke to after I found my unit was broken into I gave a description and she then said he was a bad boy for that and not to worry cause she was going to smack him on his pee pee when she seen him next. This was when I had had enough and said wow that is just awesome and not surprising this would be a reaction to my situation considering what a joke the who experience was and I was glad she found my loss of everything I had been collecting since childhood and everything of value I had put there so it would be safe and what happened. It got stolen from there. I still haven't filed a claim cause I have been too upset to bother trying to and plus the 10000 u guys cover with insurance couldn't come close to covering the loss I incurred while I had my things there so it too seems like a joke or a slap in the face at least. Sincerely upset and extremely dissapointed…. Juna Lang 1-250-801-8145

Juna L.  |  Overall Experience 
Clasificación:
5.0

Thanks for being so accommodating.

Darryl S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia D.  |  Overall Experience 
Clasificación:
3.0

Some staff were helpful, others were not. Tires on cube van could not get up my driveway. I had to get a neighbor to help me both times even after shoveling and putting ice melt on my driveway. My neighbor had to tow me out twice. When we arrived in the morning there was only one employee who was working so hard by himself. The time teying to get up my driveway which not steep took too long and lost time. I did get a refund and the staff was understandable. Do your vehicles have to pass a commercial vehicle inspection?

cathy w.  |  First Impressions 
Clasificación:
5.0

The agent was very knowledgeable and extremely pleasant and helpful.

Karen K.  |  First Impressions 
Clasificación:
5.0

I had to move my daughter out of her place due to an emergency, and it was very stressful. The staff at the West Kelowna location were exceptionally helpful. I cannot thank them enough. The day I moved the stuff to the storage lock-up, it became clear I would not get finished before close, as I was on my own. I did not get the name of the male employee who helpfully provided me with a larger locker for overnight so I could just throw the rest of the furniture in until the next day. Upon the next day, I decided to trade up to the larger locker from the smaller one.. Chrissy is a real star. I had many interactions with her, and all were positive.

Ellen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON T.  |  Overall Experience 
Clasificación:
5.0

Great experience no issues easy to switch over do my payments and appreciated the payment reminders. Would totally use uhaul storage again.

amy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall M.  |  First Impressions 
Clasificación:
5.0

Christiana at the west Kelowna location was incredibly helpful and friendly. I can't say enough good things about her. She was very busy, but never made me feel rushed or as though I was an inconvenience to her. She is a real star.

ellen m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dana w.  |  Overall Experience 
Clasificación:
3.0

Didn't appreciate the transient population hanging outside of the entrance points. Would have been nice to see things cleaned up inside better, had a unit near mine have a water leak causing all sorts of rubbish and filth blocking my unit for a period of time. Would have been nice to be notified of such an issue.

Wilson E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVER K.  |  Overall Experience 
Clasificación:
5.0

Matt went far above and beyond what was expected. Couldn't be more impressed!

GERHARD W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse H.  |  Overall Experience 
Clasificación:
5.0

Storage unit was exactly what we needed. Clean, well maintained and secure. My only comment is there was no light inside the storage unit itself.

Darlene M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

edna s.  |  First Impressions 
Clasificación:
1.0

My unit was broken into after I had phoned and reported my key missing and even though I had insurance on the unit they would not do anything to help me because I owed 65$ I was unable to pay at the time. Horrible service .

saige H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B.  |  Overall Experience 
Clasificación:
5.0

Everyone was so kind, friendly and helpful. The courtesy carts were also extremely handy. The security procedures of the facility were also very comforting.

Darlene M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Al S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSIDY C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katlyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY S.  |  Overall Experience 
Clasificación:
4.0

Good friendly service thanks Crissy

marty s.  |  First Impressions 
Clasificación:
5.0

Staff at the West Kelowna Uhaul went above and beyond for me after I made a mistake on my storage needs. Outstanding customer service!!

Alexandra G.  |  Overall Experience 
Clasificación: