Customer Reviews for U-Haul Moving & Storage of West Irondequoit

1,529 reviews

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot, Next to Georgetown Plaza)

(585) 785-3345

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621
(Across from Home Depot, Next to Georgetown Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I have been renting.with U-Haul.for over 10 yrs and never received a rental that wash in need of a cleaning as the one I had yesterday 3/27/24. Don't know when it last recd a car wash the van itself really needed one and inside seats had animal hair on them , could've used a good vacuuming and the cab windows on the inside all needed to get washed. I am very short and was very pressed for time or I truly would have taken the van to Delta Sonic for the car wash and done the windows inside!! It's just that I've never had a rental that I found needing that done ever before!! The staff was wonderful and very efficient and most helpful. Thank you

MaryAnne Deck 
Rating:
5.0

This location is convenient and easy to use. Always has the trailer I need and the staff is friendly and helpful with assistance.

Christopher Steckel 
Rating:
5.0

Customer did not leave a comment.

Deborah Rowley Morales 
Rating:
5.0

Thank you

Deborah Rowley 
Rating:
4.0

Customer did not leave a comment.

Mark Wilson 
Rating:
5.0

Customer did not leave a comment.

Yesenia Martinez 
Rating:
5.0

Customer did not leave a comment.

michelle warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELICA Britto  |  Overall Experience 
Rating:
5.0

Easy peasey

Joseph Landolfi 
Rating:
5.0

Customer did not leave a comment.

GERMAINE JEFFERSON 
Rating:
5.0

They took great care of me when the Lake location had only one employee that stated I should go to a different location- he was loading a rig with a forklift and said that was the priority. U Haul in W Irondequoit- top notch. Lake Ave location- the only term is absolutely shitty service.

Aida Hernandez 
Rating:
3.0

Customer did not leave a comment.

Ava Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayanna Alicea 
Rating:
3.0

Equipment pick up, went smooth and easy, and your representative was very professional. Equipment return was the exact opposite. I waited in the truck like the sign posted said after about 10 minutes I went inside since nobody came out to meet me once inside of your employees was diligently working to try and help customer. Another one was going back-and-forth between his phone and his Beets that were on his head. finally, a third employee emerged from somewhere, to be honest, he looked to be just waking up from a nap. I’ll assume that the individual that I rented the equipment from was the shift manager, and since they weren’t around at that time, the rest of the employees just decided to not do anything. It’s frustrating when you get done with the move and you’re tired and just wanna get home that you have to put up with this unprofessionalism.

Stephen Markidis 
Rating:
5.0

Customer did not leave a comment.

Heather Reiff 
Rating:
5.0

Miss Jazz Waters. Customer service skills are stupendous! She is knowledgeable patient informative and very caring. She personally made my Uhaul experience and exceptional one I think of for every phone call every change of credit card and her patience. Sincerely, Cheryl Carr.

CHERYL CARR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Hooker 
Rating:
5.0

Customer did not leave a comment.

Loronzo Pope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Jones  |  First Impressions 
Rating:
5.0

The store manager was extremely helpful and professional. Excellent customer service.

Crystal Oneill 
Rating:
1.0

This location is wonderful, helpful, neat & clean and run by management that you can tell loves her job and treats her staff nicely. I would highly suggest this location and if I ever need storage in the near future, this is the place I’m going.

Kelly drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Nowlin 
Rating:
4.0

Customer did not leave a comment.

MARI BENJAMIN 
Rating:
5.0

Great Customer Service skills

JahZelle Stefani 
Rating:
5.0

Customer did not leave a comment.

Motisola M Abdallah 
Rating:
4.0

Customer did not leave a comment.

mark ganzhorn 
Rating:
4.0

Continuously keep improving

Terrell Potter 
Rating:
5.0

Customer did not leave a comment.

Antonio Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Zelasky 
Rating:
5.0

Customer did not leave a comment.

Mozell Sutherland  |  Overall Experience 
Rating:
4.0

Keep doing what you are doing

George Mcfadden 
Rating:
4.0

The truck was quite worn and the moving compartment was not clean, but it met my needs fine. The employees were very efficient.

Gerard Fisher 
Rating:
5.0

Customer did not leave a comment.

damon malcolm 
Rating:
2.0

The truck had unmarked damage, two different warning messages came up soon starting, and the steering wheel was at a 45 degree angle to the left when driving straight ahead. The location had only 18 blankets (half what we ordered) and the drop-off location was changed by UHaul from Victor to Macedon without asking me... necessitating a call to 800 to change it back.

Edward Knauf 
Rating:
2.0

I spoke with an employee concerning moving from storage a day or two after the contract date. I was told I would have a few days grace period. The contract date was Jan. 1. I returned on the 4th and was charged $94. That is more than half a month rent for 3 days. They called it a settlement fee.

jacqueline lofton  |  Overall Experience 
Rating:
5.0

My experience was perfect! Jazz is an amazing GM and runs a nice shop!! Very happy to have her so close to home!

benjamin perkins 
Rating:
5.0

Customer did not leave a comment.

Elkin Calle 
Rating:
5.0

Every thing was Good the staff was great I thank you all Ms, Smith ps, I would recommend family to you guys. Thanks again.

Earnestine Smith 
Rating:
5.0

Customer did not leave a comment.

Roshawn Washington 
Rating:
3.0

When do I get my deposit back??

Amber Hill 
Rating:
5.0

Staff were helpful and cheerful Thanks

Connor OBrien 
Rating:
5.0

Qué ablen español

Adan Rodriguez 
Rating:
4.0

Customer did not leave a comment.

TABITHA SCOTT 
Rating:
5.0

N/A

dennis manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel ortiz 
Rating:
1.0

I registered on line to rent a truck for an afternoon for less than 30 miles. I included furniture pads because the sole reason for renting the truck was to move i barrister bookcase. When I drove off the lot I realize the furniture pads I had requested and reserved were not provided. I decided to just pick up the piece of furniture and ask for the cost of the furniture pads to be removed from my bill . I returned the vehicle with $15 of fuel, more than was necessary but better safe than sorry. I spoke to the woman at the counter about the missing furniture pads and she said I quote "I will have that charge removed from your bill" unquote. Several days passed and I check my bill from U haul on line and saw that I was charged for the missing furniture pads? You can check the security cameras at the counter and they will definitively show that I did not receive the furniture pads nor did I take them from the store???? I went on line and explained that the furniture pads were not received and I was told by the employee that "The charge would be removed from my bill. Lying to a customer, padding the bill of a customer is Bad Business. I cannot recommend U haul and will have to find another company to rent moving vehicles from. Very disappointing.

Frederick Gassmann 
Rating:
4.0

Customer did not leave a comment.

tashara smalls 
Rating:
5.0

Fill the tank up

Mark Lewis 
Rating:
1.0

The U-Haul was filthy and had no oil in vechicle worst experience with U-Haul ever.

Amanda Jackson 
Rating:
4.0

Customer did not leave a comment.

ENRIQUE MARCIAL  |  Overall Experience 
Rating:
3.0

One of the straps on the tie down was broken and a makeshift one was added in place. Once i hooked up the trailer, the attendant took a picture of the set up and that was all. He did not perform a light check or double check that the chains were hooked up correctly. The attendant did not go over the contract with me.

Myles Marshall 
Rating:
5.0

Customer did not leave a comment.

Crystal Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather LaMay 
Rating:
2.0

I believe I was told that it didn't matter what time I returned my U-Haul, as that location would be closed for the day when my rental period had ended. I was not informed by the attendant that I would be charged for an additional day if it were late. All things considered that makes sense. However, with the stress of moving I wasn't thinking about the fact that there would be the additional charge. I would have appreciated being verbally informed that returning it late would add an additional day's use charge to the total

Johnathan DeRue 
Rating:
5.0

Had no issues securing my space. Or moving in or out. They helped me a lot with my move out process since it was in between a billing cycle.

TOWANNADENISE ATILIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kennedy 
Rating:
5.0

Customer did not leave a comment.

Lisa Courtney 
Rating:
4.0

Customer did not leave a comment.

MARIA CORT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jacqueline lofton  |  First Impressions 
Rating:
5.0

It was a pleasure doing business with you. I especially appreciated Jaszmine. She was always very helpful.

Shirley abron  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert Lindsay 
Rating:
5.0

Would definitely use your facility again if needed.

Tonya Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Harmon  |  First Impressions 
Rating:
5.0

Only 1 thing no matter how big or small allow reciepts to go to a email in case anyone need to return an item . We sometime fall short while moving and lose stuff . Reason saying example : if I buy boxes and not need them all and want to return them in the middle of packing and moving I lost my receipt but can’t return the boxes.. Other than that Nothing , everything is organized right

Verna Nixon 
Rating:
5.0

Went well thank you

Jacqueline Wentworth 
Rating:
5.0

Customer did not leave a comment.

Debra Rush  |  Overall Experience 
Rating:
5.0

Friendly and helpful.

Peter Sandiford 
Rating:
2.0

Waited in drop off area & followed sign. No one came out when we went into building a guy just took the keys. We assumed there would be paperwork to sign & would have to wait while truck was inspected. We left no knowing what final cost would be.

Peter Sczudlo 
Rating:
4.0

Staff were friendly and attentive and efficient

Stuart Mitchell 
Rating:
4.0

Customer did not leave a comment.

Geraldine Moore 
Rating:
5.0

Customer did not leave a comment.

Quentin Andrews 
Rating:
4.0

Staff was excellent, woman that counter was helpful. And made returning van at closing time easy and convenient.

Paul Nicolosi 
Rating:
5.0

Customer did not leave a comment.

Penelope Davis  |  Overall Experience 
Rating:
3.0

No comment at this time.

IVAN CARBONELL 
Rating:
5.0

The inside of the truck was dirty and the gas tank had 1/8 gas. So had to go to the closest station before even starting my day.

Ralph DAries 
Rating:
5.0

Having more employees. The employees was nice

Eguis Bernal 
Rating:
5.0

I've rented this year from over 5 different u haul locations the the people at this and only this location from all the locations in Rochester that I ha e rented from are top notch they exceed and r 5 star in knowing what there selling in attitude professionalism politeness knowledge and integrity from here on and this is the only U-Haul dealer that I will deal with in Rochester I want to thank you for the professionalism in the attitude and the politeness that I received when I went to this location the lady there was so intelligent help me out with everything and not lazy would get up and walk around that just slump over the chair and not answer your questions and doesn't none of the other places give a damn thank you very much

Paul Valla 
Rating:
5.0

The guy who helped me on 11/01 (only guy working I think maybe jazz?) was absolutely amazing and should be promoted. He handled everything and was super busy but still helped me when I was at most need.

John Trerice 
Rating:
5.0

Customer did not leave a comment.

Angela Sherlock 
Rating:
5.0

Customer did not leave a comment.

Anthony Mangione 
Rating:
5.0

Customer did not leave a comment.

Laura Yatarola  |  Online Move In 
Rating:
5.0

The young lady at this location was super helpful and very courteous. I was apparently supposed to drop off at a location down the road, but she was kind enough to take it for me anyway. I had a very long exhausting last four days sand was very appreciative that she just took care of it for me. Great customer service!

Valerie Moschiano 
Rating:
4.0

Customer did not leave a comment.

Lisa Lyons 
Rating:
4.0

Customer did not leave a comment.

India Geathers-Larkins  |  Overall Experience 
Rating:
5.0

She was very nice with me And great customer service

Ali Abdelrahman 
Rating:
5.0

Customer did not leave a comment.

SINEAD BARKLEY 
Rating:
5.0

U-Haul employees are very courteous. Malik C was extremely helpful changing my locker. Very good at explaining how the check in worked and general workings of the facilities. I am quite happy with the experience.

Linda Bianchi-Lanza  |  Online Move In 
Rating:
5.0

The check Engine light was on so was scared to drive it a bit other than that it went well.

Heather Meehan 
Rating:
5.0

Customer did not leave a comment.

Reginald Streeter  |  Overall Experience 
Rating:
5.0

Everything was great

BRIAN MCEWEN 
Rating:
4.0

Customer did not leave a comment.

joe caufield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrilyn Crutchfield 
Rating:
5.0

Facility is neat and clean. Truck was ready when I arrived. Pickup was easy and the staff was friendly and helpful.

JEREMY ZENKAR 
Rating:
5.0

Customer did not leave a comment.

RICHARD BOESEL 
Rating:
5.0

Some staff was very friendly and helpful. But overall everything was good and on time.

COURTNEY COCHRAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Gonzalez 
Rating:
5.0

Customer did not leave a comment.

ALBERTHA Higgins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hans Neumeier 
Rating:
5.0

Thanks for your hard work!

Michael Gaebel 
Rating:
5.0

Customer did not leave a comment.

sharniece jackson 
Rating:
2.0

Good experience until I tried returning the truck. I rent cars with Hertz and Avis 20 times a year, the Uhaul self return is extremely difficult and long. It took 40 minutes to work and I never got confirmation. Catch up with the rent industry on this. Horrible self return process. Two other people were having the same issue.

Eric Ianuzi 
Rating:
5.0

Clean vehicles more in inside

Stacey Mitchum 
Rating:
2.0

This was horrible!! The van we first got was disgusting! There was dirt everywhere, it looked like it was never cleaned ! It had dead and live roaches!! It didn't even have a liner on it. I went out of my way and got raid fussers and put it in for a couple of hours. It did not work! When I saw the roach running around while I was cleaning the van even after doing the raid I had enough and took it back to the location. Cause of all this I was so behind on my move and situation. Thankfully the nice gentleman was very understanding and offered me a better and cleaned and no roaches van. I have pictures of how dirty it was, my mom took pictures of me cleaning the van. It was horrible! Would never be going to this location ever again!! It was all just a horrible experience!

Ivelisse Diaz 
Rating:
5.0

Well is was funny 😁 I kept going around in circles it felt like a maze looking for my unit 😆 🤣 😂

Spirituschristiprison Outreach  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ismael rosado  |  Overall Experience 
Rating:
5.0

Helpful staff and service! Much appreciated!

Christopher OBrian 
Rating:
3.0

The vehicle was dirty with produce residue food on bed of van. Very dirty. They also would not compensate me for this matter

Virginia Pervenecki 
Rating:
3.0

Customer did not leave a comment.

Jose Quatela 
Rating:
5.0

Customer did not leave a comment.

Chaka Eaddy  |  Online Move In 
Rating:
4.0

Great customer service

ALBERTHA Higgins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria Jones  |  First Impressions 
Rating:
5.0

There was some water puddles in the back of the van. This did not affect what I was using it for, but might be an unwelcome surprise for others that were looking to have a drier more protected experience. The rental process was very quick both getting the van and returning the van. It has been a few years since I last rented a vehicle and when thinking back to previous years I was wondering a little that I was skipping steps and that something would turn up as a problem, but nothing has come up. Just waiting on the payment to post to my CC.

Steven Smith 
Rating:
5.0

Thank You 😊 I’m very very Satisfied with Uhaul Services and Staff!❤️

Amanda Terry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Caitlyn DeLuca  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine Ingram 
Rating:
5.0

Great facility but didn't interact with staff.

Gayle Stratton  |  Overall Experience 
Rating:
5.0

Overall, it was very easy and the person was very helpful. I do wish you would alert me as to what to expect on the mobile return. My phone was low on battery and I didn’t realize all the photos I’d have to take.

Marianne Doktor 
Rating:
5.0

Customer did not leave a comment.

Scott Tritten 
Rating:
5.0

Customer did not leave a comment.

Ryan Pomar 
Rating:
4.0

Customer did not leave a comment.

Briana Medina  |  Online Move In 
Rating:
2.0

App didn’t work for pictures to check 8 . I was there at 8am and they open at 7am, doors locked no employees in sight. Called the main uhaul line and they couldn’t get ahold of an empty to check me in either. Finally saw someone 20 mins later. My uhaul turning signal didn’t work so I had to take it back. Gave me the keys to another one I had to drive to the front of the building to get and it was the wrong one. Back into the store and finally gave me the key to one I could use. First one they tried to give me was gross and not cleaned inside. The other was clean. Never logged the mileage or gas in the last one I took so I had to take pictures and call the mainline. None of the employees I came in contact with seemed to care about there jobs at all. Very disappointed in the service

Joey Forys 
Rating:
5.0

Customer did not leave a comment.

Cynthia Arieno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassandra edmonds 
Rating:
4.0

The truck was clean but reeked of cigarette smoke for the entire time I rented it. I tried to use febreeze to remove the smell, but it did not help.

Donald Woodward II 
Rating:
5.0

Great customer service in the morning and the online return was so helpful and convenient!

Anastasia Polashenski 
Rating:
5.0

Customer did not leave a comment.

Colleen Fox 
Rating:
5.0

Customer did not leave a comment.

TOWANNADENISE ATILIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Fantauzzo 
Rating:
4.0

Customer did not leave a comment.

Darlene App 
Rating:
5.0

The wiper blades we're not good at all the truck smelled and it was not swept

John Scialpa 
Rating:
4.0

Great place to store your stuff.

manuel rodriguez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ralph Beaton 
Rating:
1.0

I rented a cargo van. Tire pressure was all over the place. Back driver side was low, back passenger was side was 77 PSI. The vehicle had 3 wet spots in bed. While driving there were fumes filling the van, smelling like gas it was choking me. Rained and the windshield wipers needed replacing. I went in this location when I returned the van and tell employee all the problems and he says to me that van had been stolen and should NOT have been rented!!! Are you kidding me??? Think i will be renting from someone else next time

lance lucas 
Rating:
4.0

Customer did not leave a comment.

Kim Bates 
Rating:
3.0

Customer did not leave a comment.

Camille Graves 
Rating:
4.0

Customer did not leave a comment.

MORGANALEXANDRA WOODWORTH 
Rating:
4.0

The email said all the items I ordered would be there with the truck. They were not. Had to pick up and take them to the truck. Ordered a furniture dolly. They never have any. Took a 1/2 hour to check in. I thought everything would be ready. The rental was from 8 to 12. I left at 8:30. Brought the truck back at 12:30. Fortunately, was not charged for being late.

Barbara Barrington 
Rating:
4.0

Customer did not leave a comment.

Tiffany Palmer 
Rating:
5.0

Good

asad nur  |  Overall Experience 
Rating:
5.0

Thank you very much for my experience with you all ...

Victor SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niraj Neupane 
Rating:
4.0

Customer did not leave a comment.

Donna Collins 
Rating:
5.0

Customer did not leave a comment.

Davonna Medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venita Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade Keye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY J DEJESUS-TORRES  |  Overall Experience 
Rating:
5.0

The elevator need to be a little bigger that way people can put three cars at the time and have space to stand

Oliver Olivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul emory  |  Overall Experience 
Rating:
4.0

Customer service could be better

Adrian Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes Baez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Feinberg  |  First Impressions 
Rating:
3.0

Price was too high

Falesha Weaver  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tara Lee Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine Fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel Hicks  |  Overall Experience 
Rating:
5.0

Lovely friendly atmosphere

paul emory  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyiahnna Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobby Jackson  |  Overall Experience 
Rating:
3.0

They didn't hold my unit I had reserved, so I had to squeeze the items I brought in a 10×15 truck into a 10 x10 unit. So I had to move some of my things to my son's house. Defeats the purpose of a reservation. Then I se the payment up on auto pay, and you started sending me late payment notices. Not a good experience.

JOHN KLOTZ  |  Overall Experience 
Rating:
5.0

Fantastic experience, wonderful and attentive staff at this facility.

Devin Cofer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Mendez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Nichelle Beale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Verwulst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciera Price  |  Online Move In 
Rating:
3.0

I reserved a 10x15 storage unit I came with a 10 x15 truck full only to be told my reservation would not be honored. All they had was a 10x10 which I stuffed full and took some things to my son's house. A poor way to do business

JOHN KLOTZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kira Emory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle VanDorn  |  Overall Experience 
Rating:
2.0

The one to three dollar increases every month is extremely annoying. I also wish it was 24 hour access

Dionisis Cedeno  |  Overall Experience 
Rating:
5.0

The staff was incredibly patient, helpful, and kind. I had to call multiple times and they treated me extremely well. The move-in was far easier than anticipated! Extremely happy with my experience. Thank you to Jazz and her team, especially the woman who helped me in person - name started with a D, so sorry I forgot!

Devin Cofer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis lundy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tricia Petrella  |  Overall Experience 
Rating:
5.0

This was my 2nd time at U-Haul. I went into one of the locations to get an storage unit and the sales representative was very rude. So my daughter just booked it online for me.

Tonya Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latoya Mahoney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bridgitte Thomas  |  Overall Experience 
Rating:
1.0

I was told I qualified for a month of free storage then when I went to actually reserve a unit, I was not actually told it only qualifies if I was moving out of town, nor was I told I wouldn’t be able to access the unit until the following day. The experience was just mayhem and a lot of misinformation. Definitely not renting from Uhaul EVER again!

DARRELLM JR BROWN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobbie Little  |  Overall Experience 
Rating:
5.0

Malik was very helpful and kind.

Danielle Feligno  |  First Impressions 
Rating:
5.0

Jazz is an amazing general manager...she is patient, professional, and a great conflict resolver...She is an asset to the UHaul organization...I wish her the best in her future endeavors....

Michael Coleman  |  Overall Experience 
Rating:
5.0

I love the manager Jazz! Very professional and a sweetheart. The man that works there saw I needed help lifting something and came outside and helped me. A great staff!

Alexis Hughson  |  Overall Experience 
Rating:
2.0

I had two flat screen TV and all my stuff know down and I don't why my unit was lock.

Teresa Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Jones  |  First Impressions 
Rating:
5.0

Good Day. The entire facility was very cleaned, well lit. I had no problems really. I left my unit clean and in order. Unit 3125. I would utilize your facility again and recommend it to others. Thank You Marjorie Coston

Marjorie Coston  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carmela Thousand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanor Santos  |  Overall Experience 
Rating:
1.0

I was charged for 2 dolly’s when I chose the $10 dolly online . Plus the truck I originally got was 19.95 and it did not come with a ramp, so I asked for 1 with ramp and was charged extra. Also I rented the u-haul from 1 to 2 and was charged $80

Shavon Carter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margie Brumfield  |  Overall Experience 
Rating:
3.0

Hard to get to unit. Far walk inside. Expensive for small space.

Nicole Talarico  |  First Impressions 
Rating:
4.0

The location is good. Check-in and moving my boxes in was a breeze. That part went very smoothly. I found a vertical beam in the middle of my 5 x 10 space without being told that it was there. It was very nice to have a bathroom on the second floor with plenty of water, soap and paper, however it did not appear to be very clean.

Alan Shwachman  |  First Impressions 
Rating:
5.0

Great customer service!!! Literally couldn’t have asked for a better experience!

Blaze Hurch  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keishla Gonzalez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sandra demtschenko  |  Overall Experience 
Rating:
5.0

The people where very friendly and helpful, would use again and recommend it to others. Thank You.

Jason Stewart  |  Overall Experience 
Rating:
5.0

If you need anything the staff are amazing at helping! If I ever need a storage unit in the future, I would definitely come back here!

Donna Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lovely Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shanell Watts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Coates  |  Overall Experience 
Rating:
3.0

I was very afraid every time I was in the elevator and it was out of order the day that I had to move a couch out and had to take it down the stairs. The lights shut off automatically one day when I was organizing my unit and left me in the dark until I walked down the hall aways and it came back on. The price went up and I got out.

Theresa Tangry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sachi Sharp  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

johanna dunmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Santiago Zayas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiani Mckenzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bauerlein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allen davis  |  Overall Experience 
Rating:
5.0

They were great

Minerva Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Dalton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH TRAVAGLINE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis lundy  |  First Impressions 
Rating:
1.0

Terrible customer service 👎🏽👎🏽👎🏽👎🏽👎🏽

Alicia Rock  |  Online Move In 
Rating:
3.0

I would have stayed but it was ridiculous to keep going up on your prices

manuel hall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Alvarado  |  Overall Experience 
Rating:
5.0

The entire staff was awesome and very friendly.

Ronnie White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA V. JONES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marshall Wellborn  |  Overall Experience 
Rating:
5.0

The staff were very kind. The facility was very clean. No problems at all. I would definitely recommend to friends and family.

Denise Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamari Oakley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebonya Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene Marcello  |  Overall Experience 
Rating:
4.0

Having only one elevator and it being small was the only downside

jason ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Hagan  |  Overall Experience 
Rating:
1.0

Storage unit was repeatedly filled with animal feces. Ruined all my stuff. Closed it months ago and they called me asking why I hadn’t paid. Hundreds of dollars worth of stuff that I didn’t even want to touch because it was destroyed.

Hannah Ladue  |  Overall Experience 
Rating:
5.0

The guy working the office was so helpful and nice! It was honestly the best experience I've had with a storage place!

Skye Ocasio  |  Online Move In 
Rating:
3.0

The light on the hall where my unit is will go off if I’m in my storage organizing which in turn makes the storage and hall very dark and scary. The light won’t trigger on unless I walk to the end of the hall. This is the only disappointment with the rents unit/services.

Rachel Lewis  |  First Impressions 
Rating:
3.0

Moved out and was charged for months after that because they never checked online

Kyasia Davidson  |  Overall Experience 
Rating:
5.0

Great staff. Spotless! Great location! Good pricing!

Melody J. Allen  |  Overall Experience 
Rating:
5.0

These folks are amazing! I had a landlord change my move-in date last minute and needed to find a storage unit and move my stuff in within hours. They found me a space, anticipated my every need and took care of each one. The convenient hours, accessibility, security system, loading dock, use of rolling flat carts made moving in and out a breeze! Every staff member I worked with here was friendly efficient, professional and knowledgeable and set my mind at ease. I enthusiastically recommend this West Irondequoit U-Haul storage facility. My experience renting a space here was truly awesome!

Mary C Eblacker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Cooper  |  Overall Experience 
Rating:
5.0

Although I had An amazing experience I think that utilizing QR code for check out would be so much easier than finding an attendant.

JESSICAD WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip weiner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Garnett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin Reyome  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Antonio Jones  |  First Impressions 
Rating:
2.0

I’m waiting for some one to contact me i empty my storages due to roaches i have pictures and want some of my money back

Lisa Booker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yolana Izarry  |  First Impressions 
Rating:
5.0

Jazz is an amazing customer service specialist.

JESSICAD WALKER  |  First Impressions 
Rating:
5.0

The gentleman. That took care of us was very respectful and friendly

Maria Santiago Zayas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonicque Mccloud  |  Overall Experience 
Rating:
5.0

The best staff and service from this storage in West IRONDEQUOIT where Jazz is the manger. They are essential to me!

Michelle Nathan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela johnson  |  Overall Experience 
Rating:
5.0

I don't have any complaints the manager took care of all my needs place was well lit secure and a very good place to have storage

PAUL LAZAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juliet prioleau  |  Overall Experience 
Rating:
5.0

An employee actually came out and helped me load an item into my car when I cleared out my container. Way above and beyond helpful. I was so grateful. The woman that works there is awesome. I highly recommend that facility. They care about the customers!

Alexis Hughson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pablo Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Beal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Guevara  |  Overall Experience 
Rating:
5.0

Great experience

jamil trammell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELINA SNEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elsa White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laShondra harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda Melito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gus Glen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

getyam rodriguez  |  Overall Experience 
Rating:
5.0

Should be even better if rent could be prorated for a partial month. It stinks to waste money and pay for day you are no longer using the space.

Rachel Heinold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brooks wrens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Chamberlin  |  First Impressions 
Rating:
4.0

The facility is great and able to be accessed easily. the first unit had a strange post inconveniently dissecting the space making it not good for large furniture. we discovered this only when we got there fully ready to unload. For this spaces that is not discounted, customers should be shown it first. we were easily given another space without this issue when we asked for it.

Jocelyn Ault  |  Overall Experience 
Rating:
1.0

I was booked for a storage and when I got there I was told there wasn’t any available. When I called the next day the girl told me she would put me through to a manager said it was going to be a direct transfer and I was on hold for another 30 min. Very unprofessional. The staff at uhaul 1106 ridge rd helped me not costumer service.

TONY E DARBY  |  First Impressions 
Rating:
5.0

All went well with my unit. I felt safe at all times. Staff was always helpful!

Yahaira Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pat Young Lauderdale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZERURIAHMAE TISDELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aquilla Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannte mcmillian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Esham  |  Online Move In 
Rating:
1.0

Should not have been charged a whole month for 2 days during holiday weekend now cant move out supervisor was supposed to call never did

MEGAN FERGUSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rohan edwards  |  Overall Experience 
Rating:
4.0

No

Elaine Bridges  |  Overall Experience 
Rating:
4.0

It was bit frustrating that I was charged a $15 late fee for being one day late on a storage rental payment. I lost the debit card that was on file and I forgot to update it before the auto debit attempt. There should be a bit of a grace period for late rent payments (or for the first past due payment).

Christine Altidor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Sanders  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Daniel Fratianni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Quiones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Humphrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

philip weiner  |  First Impressions 
Rating:
3.0

Pricing is a barrier.

Megan Honeck  |  Overall Experience 
Rating:
5.0

It's just a bit expensive though

Karen Rodgers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aquilla Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee Merriwether  |  Overall Experience 
Rating:
5.0

If I needstorage,again, you are the company that I would use. GREAT services!!!

DERRICK CHEEK  |  Overall Experience 
Rating:
5.0

Jazz is the best. Thanks for your service.

ANDREA V. JONES  |  First Impressions 
Rating:
5.0

Jazz was very knowledgeable, kind, and helpful I certainly would recommend u haul to anyone that needs storage or a truck for moving

Maria Rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Israel Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Quiones  |  First Impressions 
Rating:
1.0

man working was rude, not only to me but the 9 month pregnant lady before me. i got there at 11:30am, he had a panic attack and threatened to kill himself then locked himself in an office. cops came, ambulance came. couldn’t get my truck until past 2 waited for HOURS, lost $200 from my movers because they were paid hourly and there wasn’t anything i could about that. was charged twice by uhaul for the truck. man was calling me a dumb b**** under his breath, i was so SO understanding that he was having a bad day, i asked “hey are you okay, why are you acting like this are you having a bad day” and his response was “ WOULD YOU WANT TO BE WORKING AT UHAUL??” if you don’t want to work here and it makes you THAT MISERABLE that you have to disrespect customers especially a 9 month pregnant woman then simply don’t, clearly it’s not good for your mental health and there are mannnny entry level jobs hiring right now. I understand hurt people hurt people and if he was just like yeah today sucked i could have been so nice and understanding but i told him i ordered mats and he’s claiming i didn’t while i have the receipt right in my hand then mumbling dumb b**** under his breath i completely lost it, i refuse to be called that nor will i stand for that as a woman. i need my multiple charges refunded and will keep showing up until they are. this is completely ridiculous. I had to take my DOCTOR PRESCRIBED ANXIETY MEDICINE THAT IS IN MY NAME FOR PANIC ATTACKS then he’s calling me a pill popper? Nahhhhhh you got the wrong one. Sir this is so I don’t flip out and start treating people the way you are. Watch the footage. Fire him. Refund me. You’re a million dollar corporation this is ridiculous.

Shannon McCauley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delia Colon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha Bell  |  Online Move In 
Rating:
4.0

none

Gerald Phipps  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PEDROM JR CAMACHO  |  First Impressions 
Rating:
4.0

Convient and very secure from my experience

Robert Morrison  |  First Impressions 
Rating:
4.0

A little pricey but worth it

Edward Presley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cierra George  |  Online Move In 
Rating:
5.0

Very pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.

Richard Coppedge  |  Overall Experience 
Rating:
4.0

It's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.

Richard J Hughson  |  Overall Experience 
Rating:
5.0

This is my favorite U- haul location in Rochester.

Michelle Nathan  |  Overall Experience 
Rating:
5.0

I utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc

MARIA RIVERA  |  Online Move In 
Rating:
5.0

It was reassuring.....

Leroy Parnell  |  Overall Experience 
Rating:
5.0

NA

Bobbie Seymour  |  Online Move In 
Rating:
5.0

Jazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!

urslea king  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leroy Parnell  |  First Impressions 
Rating:
4.0

Too expensive.

greg andrus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Rivera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dominique Pettway  |  Overall Experience 
Rating:
5.0

Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.

Danielle Kozoh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Arroyo  |  First Impressions 
Rating:
4.0

A good experience and choice.

Clarence Austin  |  Overall Experience 
Rating:
5.0

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

LAURA CASE  |  Overall Experience 
Rating:
5.0

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

Michael Debree  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank you

ALICIA GREENE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyquan Prescott  |  Online Move In 
Rating:
5.0

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

Michael Debree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Marable  |  First Impressions 
Rating:
5.0

I want to Thank you for ur wonderful service,

nilda Vega  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth alvarado  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yahya Omer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisandra Melendez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

jasmine roberts  |  Overall Experience 
Rating:
5.0

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

timothy wilson  |  Overall Experience 
Rating:
5.0

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

Michael Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yadelis lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Brady  |  Overall Experience 
Rating:
5.0

Very secure and my valuables are in perfect shape!

Latoya Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Marianetti  |  Overall Experience 
Rating:
5.0

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Thank you!

Melody Flammger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Reilly  |  Overall Experience 
Rating:
5.0

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

thomas sennett  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joaquin Sepulveda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Reilly  |  First Impressions 
Rating:
4.0

Manager the best!!!

Michelle Nathan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Stocking  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nilda Vega  |  First Impressions 
Rating:
5.0

I would use this service again in future if need be great experience

Tashonna Moore  |  Overall Experience 
Rating:
5.0

I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.

mildred bombard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Dickerson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA CASE  |  First Impressions 
Rating:
5.0

We were please with the service here.

Efrain Cornier  |  Overall Experience 
Rating:
4.0

Cool facility

keith thomas  |  Overall Experience 
Rating:
4.0

The staff is nice and helpful but they seem tired or over worked or just hate their jobs.

Megan Murphy  |  Overall Experience 
Rating:
3.0

Forced me to buy a special kind of lock on top which is garbage.

Jeremy Storey  |  Overall Experience 
Rating:
5.0

Helped us in a difficult move—Thanks!

DAVID PEELLE  |  Overall Experience 
Rating:
1.0

When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.

Ciera Powell  |  Overall Experience 
Rating:
5.0

Very clean and easy access to my storage

Jennifer Melendez  |  Overall Experience 
Rating:
5.0

I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?

James Yeager  |  Overall Experience 
Rating:
3.0

Roaches everywhere.

corey rivers  |  Overall Experience 
Rating:
5.0

The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.

Nicole Ross  |  Overall Experience 
Rating:
4.0

thank you to the staff

frank borrelli  |  Overall Experience 
Rating:
1.0

Me rentaron un truck sin aire acondicionado,fatal servició

Zenaida Herreras  |  First Impressions 
Rating:
5.0

Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.

Megan Murphy  |  First Impressions 
Rating:
5.0

Just what we needed.

Paul henry  |  Overall Experience 
Rating:
5.0

Thank you for your service

Davante Snead  |  Overall Experience 
Rating:
2.0

My stuff was roach infested and I did not have roaches before I moved it there.

Marquitis Campbell  |  Overall Experience 
Rating:
3.0

Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.

Michelle Childress  |  Overall Experience 
Rating:
5.0

Very satisfied customer

Patricia Barlett  |  Overall Experience 
Rating:
4.0

In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.

Michael Debree  |  Overall Experience 
Rating:
1.0

Horrible customer service

chris blake  |  Overall Experience 
Rating:
1.0

Horrible customer service

chris blake  |  Overall Experience 
Rating:
2.0

Cashier was very short and inpatient

Brianna Patterson  |  Reservation 
Rating:
5.0

Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.

Edward St. George  |  Overall Experience 
Rating:
4.0

Only complaint I have is the smell still lurking on the 2nd floor.

Antero Baez  |  Reservation 
Rating:
4.0

Person that checked us in was patient, helpful and thorough. Thanks

Edward St. George  |  Reservation 
Rating:
3.0

I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse

Latiesha N. Jackson  |  Overall Experience 
Rating:
5.0

The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit

maria dugan  |  Reservation 
Rating:
5.0

Great service. The employees explained clearly explained contracts and are very easy to deal with.

sonie boyce  |  Reservation 
Rating:
5.0

They need an extra person fior help. Mostly everything was clean and everyone was very nice

Atha Faulds  |  Overall Experience 
Rating:
4.0

Pleasant people and place I will send again

lynn YOUNG  |  Reservation 
Rating:
2.0

The staff were rude and nasty not all of them but most of them no customer service experience at all

Dorothy Stenson  |  Overall Experience 
Rating:
5.0

The lady I spoke to on the phone was very helpful and accommodating.

Sandy Westphal  |  Reservation 
Rating:
5.0

My apologies, I didn’t properly close out my storage due to personal reasons. Excellent overall!

Lysandra Bagley  |  Overall Experience 
Rating:
5.0

Thank you for an extremely stress-free and professional experience!

Tyler Cassidy Heacock  |  Overall Experience 
Rating:
5.0

Great folks who were so helpful with our move

James Marone  |  Overall Experience 
Rating:
4.0

We needed an “in-between” solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.

Brad Schilling  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.

allyn turner  |  Overall Experience 
No reviews have been submitted for this location.

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