Customer Reviews for U-Haul Moving & Storage of West Irondequoit

1,515 reviews

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot, Next to Georgetown Plaza)

(585) 785-3345

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621
(Across from Home Depot, Next to Georgetown Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Miss Jazz Waters. Customer service skills are stupendous! She is knowledgeable patient informative and very caring. She personally made my Uhaul experience and exceptional one I think of for every phone call every change of credit card and her patience. Sincerely, Cheryl Carr.

CHERYL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Loronzo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony J.  |  First Impressions 
Rating:
5.0

The store manager was extremely helpful and professional. Excellent customer service.

Crystal O. 
Rating:
1.0

This location is wonderful, helpful, neat & clean and run by management that you can tell loves her job and treats her staff nicely. I would highly suggest this location and if I ever need storage in the near future, this is the place I’m going.

Kelly d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas N. 
Rating:
4.0

Customer did not leave a comment.

MARI B. 
Rating:
5.0

Great Customer Service skills

JahZelle S. 
Rating:
5.0

Customer did not leave a comment.

Motisola M A. 
Rating:
4.0

Customer did not leave a comment.

mark G. 
Rating:
4.0

Continuously keep improving

Terrell P. 
Rating:
5.0

Customer did not leave a comment.

Antonio J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Z. 
Rating:
5.0

Customer did not leave a comment.

Mozell S.  |  Overall Experience 
Rating:
4.0

Keep doing what you are doing

George M. 
Rating:
4.0

The truck was quite worn and the moving compartment was not clean, but it met my needs fine. The employees were very efficient.

Gerard F. 
Rating:
5.0

Customer did not leave a comment.

damon M. 
Rating:
2.0

The truck had unmarked damage, two different warning messages came up soon starting, and the steering wheel was at a 45 degree angle to the left when driving straight ahead. The location had only 18 blankets (half what we ordered) and the drop-off location was changed by UHaul from Victor to Macedon without asking me... necessitating a call to 800 to change it back.

Edward K. 
Rating:
2.0

I spoke with an employee concerning moving from storage a day or two after the contract date. I was told I would have a few days grace period. The contract date was Jan. 1. I returned on the 4th and was charged $94. That is more than half a month rent for 3 days. They called it a settlement fee.

jacqueline l.  |  Overall Experience 
Rating:
5.0

My experience was perfect! Jazz is an amazing GM and runs a nice shop!! Very happy to have her so close to home!

benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Elkin C. 
Rating:
5.0

Every thing was Good the staff was great I thank you all Ms, Smith ps, I would recommend family to you guys. Thanks again.

Earnestine S. 
Rating:
5.0

Customer did not leave a comment.

Roshawn W. 
Rating:
3.0

When do I get my deposit back??

Amber H. 
Rating:
5.0

Staff were helpful and cheerful Thanks

Connor O. 
Rating:
5.0

Qué ablen español

Adan R. 
Rating:
4.0

Customer did not leave a comment.

TABITHA S. 
Rating:
5.0

N/A

dennis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel O. 
Rating:
1.0

I registered on line to rent a truck for an afternoon for less than 30 miles. I included furniture pads because the sole reason for renting the truck was to move i barrister bookcase. When I drove off the lot I realize the furniture pads I had requested and reserved were not provided. I decided to just pick up the piece of furniture and ask for the cost of the furniture pads to be removed from my bill . I returned the vehicle with $15 of fuel, more than was necessary but better safe than sorry. I spoke to the woman at the counter about the missing furniture pads and she said I quote "I will have that charge removed from your bill" unquote. Several days passed and I check my bill from U haul on line and saw that I was charged for the missing furniture pads? You can check the security cameras at the counter and they will definitively show that I did not receive the furniture pads nor did I take them from the store???? I went on line and explained that the furniture pads were not received and I was told by the employee that "The charge would be removed from my bill. Lying to a customer, padding the bill of a customer is Bad Business. I cannot recommend U haul and will have to find another company to rent moving vehicles from. Very disappointing.

Frederick G. 
Rating:
4.0

Customer did not leave a comment.

tashara S. 
Rating:
5.0

Fill the tank up

Mark L. 
Rating:
1.0

The U-Haul was filthy and had no oil in vechicle worst experience with U-Haul ever.

Amanda J. 
Rating:
4.0

Customer did not leave a comment.

ENRIQUE M.  |  Overall Experience 
Rating:
3.0

One of the straps on the tie down was broken and a makeshift one was added in place. Once i hooked up the trailer, the attendant took a picture of the set up and that was all. He did not perform a light check or double check that the chains were hooked up correctly. The attendant did not go over the contract with me.

Myles M. 
Rating:
5.0

Customer did not leave a comment.

Crystal G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
2.0

I believe I was told that it didn't matter what time I returned my U-Haul, as that location would be closed for the day when my rental period had ended. I was not informed by the attendant that I would be charged for an additional day if it were late. All things considered that makes sense. However, with the stress of moving I wasn't thinking about the fact that there would be the additional charge. I would have appreciated being verbally informed that returning it late would add an additional day's use charge to the total

Johnathan D. 
Rating:
5.0

Had no issues securing my space. Or moving in or out. They helped me a lot with my move out process since it was in between a billing cycle.

TOWANNADENISE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy K. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

MARIA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jacqueline l.  |  First Impressions 
Rating:
5.0

It was a pleasure doing business with you. I especially appreciated Jaszmine. She was always very helpful.

Shirley a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Would definitely use your facility again if needed.

Tonya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  First Impressions 
Rating:
5.0

Only 1 thing no matter how big or small allow reciepts to go to a email in case anyone need to return an item . We sometime fall short while moving and lose stuff . Reason saying example : if I buy boxes and not need them all and want to return them in the middle of packing and moving I lost my receipt but can't return the boxes.. Other than that Nothing , everything is organized right

Verna N. 
Rating:
5.0

Went well thank you

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  Overall Experience 
Rating:
5.0

Friendly and helpful.

Peter S. 
Rating:
2.0

Waited in drop off area & followed sign. No one came out when we went into building a guy just took the keys. We assumed there would be paperwork to sign & would have to wait while truck was inspected. We left no knowing what final cost would be.

Peter S. 
Rating:
4.0

Staff were friendly and attentive and efficient

Stuart M. 
Rating:
4.0

Customer did not leave a comment.

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

Quentin A. 
Rating:
4.0

Staff was excellent, woman that counter was helpful. And made returning van at closing time easy and convenient.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Penelope D.  |  Overall Experience 
Rating:
3.0

No comment at this time.

IVAN C. 
Rating:
5.0

The inside of the truck was dirty and the gas tank had 1/8 gas. So had to go to the closest station before even starting my day.

Ralph D. 
Rating:
5.0

Having more employees. The employees was nice

Eguis B. 
Rating:
5.0

I've rented this year from over 5 different u haul locations the the people at this and only this location from all the locations in Rochester that I ha e rented from are top notch they exceed and r 5 star in knowing what there selling in attitude professionalism politeness knowledge and integrity from here on and this is the only U-Haul dealer that I will deal with in Rochester I want to thank you for the professionalism in the attitude and the politeness that I received when I went to this location the lady there was so intelligent help me out with everything and not lazy would get up and walk around that just slump over the chair and not answer your questions and doesn't none of the other places give a damn thank you very much

Paul V. 
Rating:
5.0

The guy who helped me on 11/01 (only guy working I think maybe jazz?) was absolutely amazing and should be promoted. He handled everything and was super busy but still helped me when I was at most need.

John T. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Laura Y.  |  Online Move In 
Rating:
5.0

The young lady at this location was super helpful and very courteous. I was apparently supposed to drop off at a location down the road, but she was kind enough to take it for me anyway. I had a very long exhausting last four days sand was very appreciative that she just took care of it for me. Great customer service!

Valerie M. 
Rating:
4.0

Customer did not leave a comment.

Lisa L. 
Rating:
4.0

Customer did not leave a comment.

India G.  |  Overall Experience 
Rating:
5.0

She was very nice with me And great customer service

Ali A. 
Rating:
5.0

Customer did not leave a comment.

SINEAD B. 
Rating:
5.0

U-Haul employees are very courteous. Malik C was extremely helpful changing my locker. Very good at explaining how the check in worked and general workings of the facilities. I am quite happy with the experience.

Linda B.  |  Online Move In 
Rating:
5.0

The check Engine light was on so was scared to drive it a bit other than that it went well.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Reginald S.  |  Overall Experience 
Rating:
5.0

Everything was great

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

joe c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrilyn C. 
Rating:
5.0

Facility is neat and clean. Truck was ready when I arrived. Pickup was easy and the staff was friendly and helpful.

JEREMY Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Some staff was very friendly and helpful. But overall everything was good and on time.

COURTNEY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo G. 
Rating:
5.0

Customer did not leave a comment.

ALBERTHA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hans N. 
Rating:
5.0

Thanks for your hard work!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

sharniece J. 
Rating:
2.0

Good experience until I tried returning the truck. I rent cars with Hertz and Avis 20 times a year, the Uhaul self return is extremely difficult and long. It took 40 minutes to work and I never got confirmation. Catch up with the rent industry on this. Horrible self return process. Two other people were having the same issue.

Eric I. 
Rating:
5.0

Clean vehicles more in inside

Stacey M. 
Rating:
2.0

This was horrible!! The van we first got was disgusting! There was dirt everywhere, it looked like it was never cleaned ! It had dead and live roaches!! It didn't even have a liner on it. I went out of my way and got raid fussers and put it in for a couple of hours. It did not work! When I saw the roach running around while I was cleaning the van even after doing the raid I had enough and took it back to the location. Cause of all this I was so behind on my move and situation. Thankfully the nice gentleman was very understanding and offered me a better and cleaned and no roaches van. I have pictures of how dirty it was, my mom took pictures of me cleaning the van. It was horrible! Would never be going to this location ever again!! It was all just a horrible experience!

Ivelisse D. 
Rating:
5.0

Well is was funny 😁 I kept going around in circles it felt like a maze looking for my unit 😆 🤣 😂

BAUDILIO R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ismael r.  |  Overall Experience 
Rating:
5.0

Helpful staff and service! Much appreciated!

Christopher O. 
Rating:
3.0

The vehicle was dirty with produce residue food on bed of van. Very dirty. They also would not compensate me for this matter

Virginia P. 
Rating:
3.0

Customer did not leave a comment.

Jose Q. 
Rating:
5.0

Customer did not leave a comment.

Chaka E.  |  Online Move In 
Rating:
4.0

Great customer service

ALBERTHA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria J.  |  First Impressions 
Rating:
5.0

There was some water puddles in the back of the van. This did not affect what I was using it for, but might be an unwelcome surprise for others that were looking to have a drier more protected experience. The rental process was very quick both getting the van and returning the van. It has been a few years since I last rented a vehicle and when thinking back to previous years I was wondering a little that I was skipping steps and that something would turn up as a problem, but nothing has come up. Just waiting on the payment to post to my CC.

Steven S. 
Rating:
5.0

Thank You 😊 I’m very very Satisfied with Uhaul Services and Staff!❤️

Amanda T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Caitlyn D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine I. 
Rating:
5.0

Great facility but didn't interact with staff.

Gayle S.  |  Overall Experience 
Rating:
5.0

Overall, it was very easy and the person was very helpful. I do wish you would alert me as to what to expect on the mobile return. My phone was low on battery and I didn't realize all the photos I'd have to take.

Marianne D. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

Briana M.  |  Online Move In 
Rating:
2.0

App didn't work for pictures to check 8 . I was there at 8am and they open at 7am, doors locked no employees in sight. Called the main uhaul line and they couldn't get ahold of an empty to check me in either. Finally saw someone 20 mins later. My uhaul turning signal didn't work so I had to take it back. Gave me the keys to another one I had to drive to the front of the building to get and it was the wrong one. Back into the store and finally gave me the key to one I could use. First one they tried to give me was gross and not cleaned inside. The other was clean. Never logged the mileage or gas in the last one I took so I had to take pictures and call the mainline. None of the employees I came in contact with seemed to care about there jobs at all. Very disappointed in the service

Joey F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassandra E. 
Rating:
4.0

The truck was clean but reeked of cigarette smoke for the entire time I rented it. I tried to use febreeze to remove the smell, but it did not help.

Donald W. 
Rating:
5.0

Great customer service in the morning and the online return was so helpful and convenient!

Anastasia P. 
Rating:
5.0

Customer did not leave a comment.

Colleen F. 
Rating:
5.0

Customer did not leave a comment.

TOWANNADENISE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Darlene A. 
Rating:
5.0

The wiper blades we're not good at all the truck smelled and it was not swept

John S. 
Rating:
4.0

Great place to store your stuff.

manuel r.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ralph B. 
Rating:
1.0

I rented a cargo van. Tire pressure was all over the place. Back driver side was low, back passenger was side was 77 PSI. The vehicle had 3 wet spots in bed. While driving there were fumes filling the van, smelling like gas it was choking me. Rained and the windshield wipers needed replacing. I went in this location when I returned the van and tell employee all the problems and he says to me that van had been stolen and should NOT have been rented!!! Are you kidding me??? Think i will be renting from someone else next time

lance L. 
Rating:
4.0

Customer did not leave a comment.

Kim B. 
Rating:
3.0

Customer did not leave a comment.

Camille G. 
Rating:
4.0

Customer did not leave a comment.

MORGANALEXANDRA W. 
Rating:
4.0

The email said all the items I ordered would be there with the truck. They were not. Had to pick up and take them to the truck. Ordered a furniture dolly. They never have any. Took a 1/2 hour to check in. I thought everything would be ready. The rental was from 8 to 12. I left at 8:30. Brought the truck back at 12:30. Fortunately, was not charged for being late.

Barbara B. 
Rating:
4.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Good

asad n.  |  Overall Experience 
Rating:
5.0

Thank you very much for my experience with you all ...

Victor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niraj N. 
Rating:
4.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Julius T. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

Hongli L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Great job!

Rebekah F. 
Rating:
5.0

Customer did not leave a comment.

Davonna M.  |  First Impressions 
Rating:
5.0

The hinges on the rear door need to be oiled desperately. Very loud squeak when the left rear door was opened and closed.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Venita J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY J D.  |  Overall Experience 
Rating:
5.0

The elevator need to be a little bigger that way people can put three cars at the time and have space to stand

Oliver O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Engels P. 
Rating:
5.0

Customer did not leave a comment.

paul e.  |  Overall Experience 
Rating:
4.0

Associates should watch what they say around customers… the one lady who was getting me signed in to my uhaul was talking smack about my husband because he didn't wanna give someone a jump WHICH HE DOESNT HAVE TOO!! Was very unprofessional on her end but everything else was smooth quick and easy !

Angela V. 
Rating:
4.0

Customer service could be better

Adrian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
3.0

Price was too high

Falesha W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tara L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel H.  |  Overall Experience 
Rating:
5.0

Lovely friendly atmosphere

paul e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyiahnna B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobby J.  |  Overall Experience 
Rating:
3.0

They didn't hold my unit I had reserved, so I had to squeeze the items I brought in a 10×15 truck into a 10 x10 unit. So I had to move some of my things to my son's house. Defeats the purpose of a reservation. Then I se the payment up on auto pay, and you started sending me late payment notices. Not a good experience.

JOHN K.  |  Overall Experience 
Rating:
5.0

Fantastic experience, wonderful and attentive staff at this facility.

Devin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Nichelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciera P.  |  Online Move In 
Rating:
3.0

I reserved a 10x15 storage unit I came with a 10 x15 truck full only to be told my reservation would not be honored. All they had was a 10x10 which I stuffed full and took some things to my son's house. A poor way to do business

JOHN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kira E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle V.  |  Overall Experience 
Rating:
2.0

The one to three dollar increases every month is extremely annoying. I also wish it was 24 hour access

Dionisis C.  |  Overall Experience 
Rating:
5.0

The staff was incredibly patient, helpful, and kind. I had to call multiple times and they treated me extremely well. The move-in was far easier than anticipated! Extremely happy with my experience. Thank you to Jazz and her team, especially the woman who helped me in person - name started with a D, so sorry I forgot!

Devin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tricia P.  |  Overall Experience 
Rating:
5.0

This was my 2nd time at U-Haul. I went into one of the locations to get an storage unit and the sales representative was very rude. So my daughter just booked it online for me.

Tonya T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latoya M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bridgitte T.  |  Overall Experience 
Rating:
1.0

I was told I qualified for a month of free storage then when I went to actually reserve a unit, I was not actually told it only qualifies if I was moving out of town, nor was I told I wouldn’t be able to access the unit until the following day. The experience was just mayhem and a lot of misinformation. Definitely not renting from Uhaul EVER again!

DARRELLM JR B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobbie L.  |  Overall Experience 
Rating:
5.0

Malik was very helpful and kind.

Danielle F.  |  First Impressions 
Rating:
5.0

Jazz is an amazing general manager...she is patient, professional, and a great conflict resolver...She is an asset to the UHaul organization...I wish her the best in her future endeavors....

Michael C.  |  Overall Experience 
Rating:
5.0

I love the manager Jazz! Very professional and a sweetheart. The man that works there saw I needed help lifting something and came outside and helped me. A great staff!

Alexis H.  |  Overall Experience 
Rating:
2.0

I had two flat screen TV and all my stuff know down and I don't why my unit was lock.

Teresa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane J.  |  First Impressions 
Rating:
5.0

Good Day. The entire facility was very cleaned, well lit. I had no problems really. I left my unit clean and in order. Unit 3125. I would utilize your facility again and recommend it to others. Thank You Marjorie Coston

Marjorie C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carmela T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanor S.  |  Overall Experience 
Rating:
1.0

I was charged for 2 dolly’s when I chose the $10 dolly online . Plus the truck I originally got was 19.95 and it did not come with a ramp, so I asked for 1 with ramp and was charged extra. Also I rented the u-haul from 1 to 2 and was charged $80

Shavon C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margie B.  |  Overall Experience 
Rating:
3.0

Hard to get to unit. Far walk inside. Expensive for small space.

Nicole T.  |  First Impressions 
Rating:
4.0

The location is good. Check-in and moving my boxes in was a breeze. That part went very smoothly. I found a vertical beam in the middle of my 5 x 10 space without being told that it was there. It was very nice to have a bathroom on the second floor with plenty of water, soap and paper, however it did not appear to be very clean.

Alan S.  |  First Impressions 
Rating:
5.0

Great customer service!!! Literally couldn’t have asked for a better experience!

Blaze H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keishla G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sandra d.  |  Overall Experience 
Rating:
5.0

The people where very friendly and helpful, would use again and recommend it to others. Thank You.

Jason S.  |  Overall Experience 
Rating:
5.0

If you need anything the staff are amazing at helping! If I ever need a storage unit in the future, I would definitely come back here!

Donna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lovely B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shanell W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  Overall Experience 
Rating:
3.0

I was very afraid every time I was in the elevator and it was out of order the day that I had to move a couch out and had to take it down the stairs. The lights shut off automatically one day when I was organizing my unit and left me in the dark until I walked down the hall aways and it came back on. The price went up and I got out.

Theresa T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sachi S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

johanna d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiani M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allen d.  |  Overall Experience 
Rating:
5.0

They were great

Minerva R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis l.  |  First Impressions 
Rating:
1.0

Terrible customer service 👎🏽👎🏽👎🏽👎🏽👎🏽

Alicia R.  |  Online Move In 
Rating:
3.0

I would have stayed but it was ridiculous to keep going up on your prices

manuel h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth A.  |  Overall Experience 
Rating: