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Kenneth B.Customer Reviews for U-Haul Moving & Storage of West Irondequoit
Testimonials From Recent Customers
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Malik was friendly and very helpful.
Michael J.Well, I will say equipment and facility were great. associate said I would be billed for (1) day. but I see (2) charges in the online banking I was also told I would be emailed an invoice. but out of the (37) uhaul emails I have received on this transaction... none are an invoice
Paul S.I was very afraid every time I was in the elevator and it was out of order the day that I had to move a couch out and had to take it down the stairs. The lights shut off automatically one day when I was organizing my unit and left me in the dark until I walked down the hall aways and it came back on. The price went up and I got out.
Theresa T. | Overall ExperienceMake sure mileage is accurate. I'm being charged more for trust and gas. Ridiculous
Cassandra O.Jazz is the best, whole location was just scrubbed down , could not get more in order !!
William M.Easy transaction, excellent staff
Kathleen D.Well there's 2 locations on East Ridge road and I went to the wrong location and that location the gentleman at the desk which I dealt with before , too get boxes, wasn't helpful at all, Seems like he doesn't like his job or either people. so I would have to say customer service not for the location I actually went to they were awesome and sweet.
Karyn B.Jazz is the best!!
MARILYN A.All employees i interacted with were terrible in providing good customer service, slow moving and seemingly lazy. They also were on there personal phone, I had to grab there attention each time. At the end, I asked for a paper copy of the receipt and was told that it was not possible. I ended up leaving an item by accident so I tried calling this very slow location, was on hold for over 45 minutes, drove to location while waiting and found that the employee was in the office chatting up a storm with a friend or family member, No customers to hold them up from answering the phone. So yea. I'd also find another storage unit with another location or company if it wasn't convenient at this time.
JD S.The location and employees were great they worked with me on picking up the truck and leaving the key in a lock box . But the online pick up was the absolute worse I spent over 2 hours on the phone with a young women who also was wonderful walking us through the process until it worked . The truck was clean but just had a lot of damage to it .
Sharron G.They were great
Minerva R. | Overall ExperienceBeing charged almost $100 for an hour and associate had me wait because he was busy doing something in the back and never explained anything to me. Never again uhaul is a rip off!
Marisol U.Excellent customer service from the manager who worked the July 4th holiday.
Sarah R.I am still waiting for my bill to be readjusted to credit me for a gas used estimate that was not accurate. The uhaul clerk at this location agreed with me and signed off on my bill but I still dont see the amount of less than $10 credited to my account.
Ivo V.Smell terrible and very dirty .
Linnette T.My return was never checked in. Which resulted in text message threatening further action and fees. Was unable to reach anybody by phone that day and was finally able to get it straightened out the next day. Overall not happy with the return process
christopher I.Extraordinario servicio al cliente
yolanda B.That uhal sounded like it was BROKEN. I didn't not feel safe driving it… also they left a dolly and moving blanket in there, that I didn't pay for. Im too much of a dumb drunk to check if they charged me extra for that. The engine was SCREAMING when i accelerated i would rather drive my own broke down shit box car if i knew i was going to kill myself or someone else when i get on the highway. Either way 5 stars I would recommend to a friend thank you so much!
John M.Don't Mistake Same Last Names When First Names Are Different.My Reservation paid For Online Was Given To Another Customer I had to pay doubly for moving day
Ysha W.Customer service was awesome !!!!
Tracey C.I suggest to make sure the truck is looked over with the customer before they leave.
Latasha H.Terrible customer service 👎🏽👎🏽👎🏽👎🏽👎🏽
Alicia R. | Online Move InThe bathrooms were in bad shape: the women's bathroom was out of order, and the men's bathroom was pretty filthy. There was urine on the toilet bowl rim and on the seat when it was lowered. C'mon gents! There was toilet paper, use it!
Alexandra D.It took over 20 minutes to pick up the van. There seemed to be an issue with the computer and even though I had signed up online and they had all of my information and credit card, it still took over 20 minutes. The other was a safety issue as the left-hand rear turn signal was not functioning. The trucks need to be inspected before they are sent out.
John F.Everyone was very helpful and the price of the Motorcycle trailer I rented was GREAT!...
Samuel C.The van was not swept out from the last person who used it. Thee was dog food all over inside the van. The manager when I picked up was great! The young woman with whom I dropped of with was very rude when I tied to explain the dog food issue.
dan R.I would have stayed but it was ridiculous to keep going up on your prices
manuel h. | Overall ExperienceVery fast service!! We were in and out for both pick-up and drop-off.
randal E.This location was excellent. The young man who assisted me was very accommodating.
Tamiya B.I was charged around $50 for gas even though I filled it back, & returned it, to where the gauge was when I first took it. This was not my first time renting a UHaul truck - so, I know better than to return a rental without having filed it to where it was when I picked it up. I'm very disappointed with whoever attempted to scam me out of my hard-earned money. In the future, if I ever have a need for a rental truck, I will think twice about going through UHaul. And, I will NEVER rent from the location I rented from today.
Eloy Q.Nothing keep up the good work
DELORIS S.Exceptional service. Jazz is very personable, warm and welcoming.
Stephen H.The person that worked with me at the store was extremely helpful and efficient, got me on my way quickly. I would highly recommend this location to anyone asking.
Stephen B.Vehicle ran nice, low mileage at a fair price
Jeffrey D.The pickup truck I rented was pretty beat up on the outside with the backside of the passenger mirror missing. Aside from that, still got the job done.
Phillip B.Customer service from M. Cortez @ the 1106 East Ridge location was terrible. He definitely could benefit from understanding that customer service is the only way to keep businesses open and referrals to frequent these establishments. The representatives at the other East Ridge location where I had to retrieve the appliance dolly that I reserved, which wasn't available at the original location were extremely polite and helpful. I plan to call the 800# on 4/25/22, as the wait time today was too excessive +(35) minutes.
Terrence K.Check in to storage unit was hurried even though I was the only customer there. As a first time storage unit renter the attendant seemed to rush through the directions and a bit miffed when I ask for clarification. Also- the recommended size of a 10X10 storage bin for a 15' truck was not accurate. I suspect many of my boxes, and furniture will be crushed when I go to retrieve it. It should have been the 10 X 15 size!! Not the fault of the movers. They did the best they could.
Lynn W.Friendly staff.
steven K.Jazz is exceptional and her customer service skills are superior. As always, she makes the process quick, easy and stress-free. Will definitely use this location again in the very near future.
Stephen H.The entire staff was awesome and very friendly.
Ronnie W. | Overall ExperienceThe staff were very kind. The facility was very clean. No problems at all. I would definitely recommend to friends and family.
Denise B. | Overall ExperienceThe gentleman who handled my order was outstanding. He was professional, courteous, informative, and understanding when I had to postpone pick up of the vehicles due to complications with my help. He did not try to sell more than I needed. I hope that this message is shared with the manager of the location on East Ridge Rd. Irondequoit, NY. so he is informed about the wonderful customer service the staff provide.
FREDERICK G.Manager attitude was all off for 9am. Was NOT the truck i reserved. Did NOT do a walk around.
Larrice R.I had reserved a truck and utility dolly an entire month in advance of my move on March 13th. I received no contact/email/text regarding the need to upload my license prior to picking up the truck and equipment which I then had to do then and there eating into my reservation time. Then as I'm trying to fiddle around with my phone to upload my license, the representative informs me that there is no utility dolly available. I was never contacted regarding this and I was offered an appliance dolly instead. If I wanted or needed an appliance dolly I would have reserved one. I needed a utility dolly for non-appliance items. The representative explained that other individuals moving may ultimately keep them, and are charged accordingly, or that people take them back to the other Uhaul location further down the road. My reservation was for first thing in the morning on a Sunday, meaning 9AM, so at or around closing time of the prior day, employees but more specifically MANAGEMENT, should have confirmed that the location was adequately stocked with the equipment customers had reserved for the following day. If the equipment was not available then appropriate measures should have been taken to coordinate with other locations to ensure a smooth operation the following day OR at the very least inform the customer in advance. I was then told that I would have to personally go to another location, which was in the opposite direction I needed to go for my move, explain to the employees there what my situation is, and use a dolly from there. This was incredibly inconvenient and ate away further at my four hour reservation time. I also had to return the dolly to this location, but drop off the truck at the 1106 E. Ridge Rd address causing unnecessary additional mileage. I will never use this location again and will likely hire a professional moving company in the future. People take the time to plan their moves, which is already an incredibly stressful time, and to add undue stress by way of poor planning, poor communication, and poor service...well, there's just no excuse. At all.
Adele K.Customer service was fair. No one met us for the return. Trailer was not clean on pickup and the trailer did not have a tongue jack. Very difficult to hook up and disconnect. Suspension for trailer was not level and should be checked for issues.
Joseph F.Have the store employees be a little more responsive to customers…for example, put down the cell phone and get up to greet customers walking it, when they see customers unhooking trailers approach them and inquire as to how the rental went. In other words, take an active interest in your customers and represent your business.
Stephen H.Equipment was in very good shape The Rental agent at this location was having a very busy day. However he was able to deal with the busy times and was extremely professional and helpful.
Glenn G.Jazz, the representative was very helpful and knowledgable. She made the experience delightful
DANIEL BRUCE P.Before leaving with the Uhaul, my significant other and I brought it to the workers attention that the Uhaul had not previously been filled to the half tank. She told us it was all good and to fill it to that same point upon return. When bringing the Uhaul back she would not give us an idea of how much we would be charged, rather than fight we left and waited. This is when they tried to charge us for not returning the Uhaul with a half gallon. LUCKILY we took a picture of the fuel level before we left with a date and time stamp. Otherwise we would have been forced to pay even more for gas even though we already filled it to the same level we received it at!
Allison F.Please make sure the truck is clean before renting out to someone else
Sebonya B.The customer service representative Malik Cortez was extremely professional courtesy and kind great personality answering all my questions with customer satisfaction with the highest level of priority as his goal.
Daniel W.Having only one elevator and it being small was the only downside
jason o. | First ImpressionsIt was very easy to reserve a rental van on the phone. Upon arrival to pick up the van, the staff was knowledgeable and efficient. The van was as clean as could be, despite the snowy weather. The return of the van went smoothly, quickly and easily. We will use this location of U-Haul for future needs.
Howard B.Storage unit was repeatedly filled with animal feces. Ruined all my stuff. Closed it months ago and they called me asking why I hadn't paid. Hundreds of dollars worth of stuff that I didn't even want to touch because it was destroyed.
Hannah L. | Overall ExperienceExcellent service, Nice truck and very smooth and comfortable
Marco B.The staff was nice enough, but the rear door was bent/blocked from closing all the way. Made the ride chilly, loud and fairly certain exhaust was leaking in while driving. I'm not sure if the vehicle was checked in or not from the previous renter, there was snow and water in the back as well as a McDonalds wrapper when I was given the key. The inside of the van smelled of cigarettes; either the renters smoked or their belongings reeked of it. The rental was okay, did what we needed to, but it's really wasn't a great experience this time. Kinda thought it might happen from this location in the city.
Adam H.The vehicle was disgusting, it smelled like weed. It was the only one in parking lot buried in snow it was not cleaned at all with COVID this is unacceptable it's had over 100,000 miles on it. The truck barely moved was low on gas and should have never been given to a customer like this I took pictures and I am sharing my uhaul experience on YouTube and calling corporate offices.
Melissa L.Office was locked when I arrived at 4:15pm for pick up. Snow and ice covered truck. Low tire pressure. Rep constantly on a personal call. Also concerned he took pics of my license with his personal cell phone - I hope those are deleted.
James C.The guy working the office was so helpful and nice! It was honestly the best experience I've had with a storage place!
Skye O. | Online Move InThe light on the hall where my unit is will go off if I'm in my storage organizing which in turn makes the storage and hall very dark and scary. The light won't trigger on unless I walk to the end of the hall. This is the only disappointment with the rents unit/services.
Rachel L. | First ImpressionsThe Reps are always kind and respectful I love all of them
Akisha R.Moved out and was charged for months after that because they never checked online
Kyasia D. | Overall ExperienceGreat staff. Spotless! Great location! Good pricing!
Melody J. A. | Overall ExperienceThese folks are amazing! I had a landlord change my move-in date last minute and needed to find a storage unit and move my stuff in within hours. They found me a space, anticipated my every need and took care of each one. The convenient hours, accessibility, security system, loading dock, use of rolling flat carts made moving in and out a breeze! Every staff member I worked with here was friendly efficient, professional and knowledgeable and set my mind at ease. I enthusiastically recommend this West Irondequoit U-Haul storage facility. My experience renting a space here was truly awesome!
Mary C E. | Overall ExperienceAlthough I had An amazing experience I think that utilizing QR code for check out would be so much easier than finding an attendant.
JESSICAD W. | Overall ExperienceI’m waiting for some one to contact me i empty my storages due to roaches i have pictures and want some of my money back
Lisa B. | Overall ExperienceJazz is an amazing customer service specialist.
JESSICAD W. | First ImpressionsThe gentleman. That took care of us was very respectful and friendly
Maria S. | First ImpressionsThe best staff and service from this storage in West IRONDEQUOIT where Jazz is the manger. They are essential to me!
Michelle N. | Overall ExperienceI don't have any complaints the manager took care of all my needs place was well lit secure and a very good place to have storage
PAUL L. | Overall ExperienceAn employee actually came out and helped me load an item into my car when I cleared out my container. Way above and beyond helpful. I was so grateful. The woman that works there is awesome. I highly recommend that facility. They care about the customers!
Alexis H. | Overall ExperienceGreat experience
jamil t. | First ImpressionsShould be even better if rent could be prorated for a partial month. It stinks to waste money and pay for day you are no longer using the space.
Rachel H. | Overall ExperienceThe facility is great and able to be accessed easily. the first unit had a strange post inconveniently dissecting the space making it not good for large furniture. we discovered this only when we got there fully ready to unload. For this spaces that is not discounted, customers should be shown it first. we were easily given another space without this issue when we asked for it.
Jocelyn A. | Overall ExperienceI was booked for a storage and when I got there I was told there wasn't any available. When I called the next day the girl told me she would put me through to a manager said it was going to be a direct transfer and I was on hold for another 30 min. Very unprofessional. The staff at uhaul 1106 ridge rd helped me not costumer service.
TONY E D. | First ImpressionsAll went well with my unit. I felt safe at all times. Staff was always helpful!
Yahaira V. | Overall ExperienceShould not have been charged a whole month for 2 days during holiday weekend now cant move out supervisor was supposed to call never did
MEGAN F. | Overall ExperienceNo
Elaine B. | Overall ExperienceIt was bit frustrating that I was charged a $15 late fee for being one day late on a storage rental payment. I lost the debit card that was on file and I forgot to update it before the auto debit attempt. There should be a bit of a grace period for late rent payments (or for the first past due payment).
Christine A. | Overall ExperiencePricing is a barrier.
Megan H. | Overall ExperienceIt's just a bit expensive though
Karen R. | First ImpressionsIf I needstorage,again, you are the company that I would use. GREAT services!!!
DERRICK C. | Overall ExperienceJazz is the best. Thanks for your service.
ANDREA V. J. | First ImpressionsJazz was very knowledgeable, kind, and helpful I certainly would recommend u haul to anyone that needs storage or a truck for moving
Maria R. | Overall Experienceman working was rude, not only to me but the 9 month pregnant lady before me. i got there at 11:30am, he had a panic attack and threatened to kill himself then locked himself in an office. cops came, ambulance came. couldn't get my truck until past 2 waited for HOURS, lost $200 from my movers because they were paid hourly and there wasn't anything i could about that. was charged twice by uhaul for the truck. man was calling me a dumb b**** under his breath, i was so SO understanding that he was having a bad day, i asked "hey are you okay, why are you acting like this are you having a bad day" and his response was " WOULD YOU WANT TO BE WORKING AT UHAUL??" if you don't want to work here and it makes you THAT MISERABLE that you have to disrespect customers especially a 9 month pregnant woman then simply don't, clearly it's not good for your mental health and there are mannnny entry level jobs hiring right now. I understand hurt people hurt people and if he was just like yeah today sucked i could have been so nice and understanding but i told him i ordered mats and he's claiming i didn't while i have the receipt right in my hand then mumbling dumb b**** under his breath i completely lost it, i refuse to be called that nor will i stand for that as a woman. i need my multiple charges refunded and will keep showing up until they are. this is completely ridiculous. I had to take my DOCTOR PRESCRIBED ANXIETY MEDICINE THAT IS IN MY NAME FOR PANIC ATTACKS then he's calling me a pill popper? Nahhhhhh you got the wrong one. Sir this is so I don't flip out and start treating people the way you are. Watch the footage. Fire him. Refund me. You're a million dollar corporation this is ridiculous.
Shannon M. | First Impressionsnone
Gerald P. | Overall ExperienceConvient and very secure from my experience
Robert M. | First ImpressionsA little pricey but worth it
Edward P. | Overall ExperienceVery pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.
Richard C. | Overall ExperienceIt's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.
Richard J H. | Overall ExperienceThis is my favorite U- haul location in Rochester.
Michelle N. | Overall ExperienceI utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc
MARIA R. | Online Move InIt was reassuring.....
Leroy P. | Overall ExperienceND
Bobbie S. | Online Move InJazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!
urslea k. | First ImpressionsToo expensive.
greg a. | Overall ExperienceJazz the manager was great! Very friendly and helpful. Made the move easy and quick.
Danielle K. | First ImpressionsA good experience and choice.
Clarence A. | Overall ExperienceI didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!
LAURA C. | Overall ExperienceI use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!
Michael D. | Overall ExperienceStaff was very friendly and helpful. I appreciate them making a rough day easier. Gracias
ALICIA G. | First ImpressionsI use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.
Michael D. | First ImpressionsI want to Thank you for ur wonderful service,
nilda V. | Overall Experience