Customer Reviews for U-Haul Moving & Storage of West Ellsworth

80 reviews

255 Bucksport Rd   Ellsworth, ME 04605

(207) 610-6452

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Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 610-6452

255 Bucksport Rd
Ellsworth, ME 04605

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Melissa Bouchard is a rock star! She was so helpful and readily available.

William M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marleina F  |  Online Move In 
Rating:
5.0

The operators were so helpful with any issues. Thanks so much!

DALE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORTHY G  |  First Impressions 
Rating:
5.0

The operators of the Ellsworth, Maine on the Bangor road were very helpful and very patient with me. I had an extremely hard time moving. Everything went wrong But I never got a complaint or issue from them. I was a terrible customer. I just want to thank them for putting up with my late return and knowing and understanding all the services I needed to comply with and got help from. They are a great team.

Jennifer T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dylan M  |  Overall Experience 
Rating:
5.0

Pam went above and beyond in assisting me. Couldn't have asked for better service.

Weston B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda H  |  Overall Experience 
Rating:
5.0

Thank you for all your help, if I need storage again I’ll be back.

Erica B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P  |  First Impressions 
Rating:
5.0

Thank you so much Happy thanksgiving 😊

VICTORIA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEEANN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicholas M  |  Overall Experience 
Rating:
5.0

The people were very nice and patient with my questions where as I’ve never rented a storage unit before. All the other places in the area that I looked at had strange office hours, the units themselves looked run down and the workers were sketchy at best. I would highly recommend this company to anyone and if I ever need storage again I will definitely go with this company again!

Rebecca C  |  Overall Experience 
Rating:
5.0

It was great. There was a bit of confusion about the access hours and no one knew the answer but they did investigate and I received a call directly from the location to answer my concerns! The issue was resolved in a timely manner. Thank you.

Loretta H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARINA M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALICIA W  |  Overall Experience 
Rating:
5.0

Setting up the storage unit as well as renting a truck and moving in was all possible in 1 day. Perfect place for people in college to leave things over the summer and have more space outside of the dorms!!

Jack V  |  Overall Experience 
Rating:
4.0

Better water control over garage door,every time snow would start to melt or it was raining when I would open door i would get soaking wet. Other than that unit was fine.

david J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin G  |  Online Move In 
Rating:
5.0

Thank for being easy to work with, I appreciate your kindness.

LINDA F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENDA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S  |  Overall Experience 
Rating:
5.0

Very helpful in getting the unit i request. Awesome and friendly.

Holly P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STACEY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL H  |  Overall Experience 
Rating:
3.0

No problems overall. Being a satilite facility it was no staffed and had to go to main office to talk with a person. There was a dead rat/mouse in a bait trap when moving into the unit. Again, no real problem as it was caught and dead, I just had to dispose of it. No lighting in the unit. There was a tear from a vehicle collision to the outer skin of the metal unit shell when I moved out that had been taped over with fabric tape. As this was not there on moving into the unit and was when I picked up my things, I assume it happened in the year I was renting. I was absent from Maine that entire year. I wasn't informed of the damage and paid by direct debit from out of State. As I said no staff on site so no monitoring I assume so that's a problem. Anyway, although not fully weather proof or totally secure no personal belongings got damaged so thank you for the storage space.

KELVIN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everal E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James C  |  Overall Experience 
Rating:
5.0

Great experience would recommend.

LORIE J  |  Overall Experience 
Rating:
5.0

The staff at the this Uhaul are fantastic!!!

Mary P  |  Overall Experience 
Rating:
5.0

I don’t generally do these but the service was so kind and professional I have to give them props and thanks.

HOLLIS D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN N  |  First Impressions 
Rating:
5.0

We love it

Reaves B  |  Online Move In 
Rating:
4.0

Uhaul-provided lock kept freezing. I drove 1 1/2 hours one way, so 3 hours total, three times without access to my unit. Then I decided to move to a facility within 10 minutes of my home. Had the lock not been frozen and I wasted nine hours plus of my time, I might still be there. Staff was friendly and helpful, except for the frozen lock.

Amy E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN S  |  Overall Experience 
Rating:
5.0

I will definitely use this facility again if I need storage. Thanks for keeping my belongings safe while I went through the home buying process. 🙂

britney l  |  Overall Experience 
Rating:
5.0

Melissa Bouchard was an excellent contact at the u-haul facility in Ellsworth, Maine. She was accessible, efficient, clear, professional, helpful and all of it with kindness. Melissa demonstrated the ultimate combination of excellent characteristics as a representative for your business.

Susan R  |  Overall Experience 
Rating:
2.0

We lost well over 90% of our belongings to mice. A lot of it happened to be childhood belongings that are now in the garbage. There is an obvious mouse problem that needs to be addressed. I sure hope nobody else has to go through this.

CARLY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily E  |  Overall Experience 
Rating:
5.0

The person in the office was very helpful very friendly answer all my questions. Was very knowledgeable about the facility here she is a real asset to Ellsworth Will send people here because how well I was treated

William P  |  First Impressions 
Rating:
5.0

I liked the option of being able to cancel the storage unit online.

TRUDY M  |  Overall Experience 
Rating:
5.0

I received a text before the move-in date stating that there would be a lock in the unit. Upon arrival after my three-hour journey, there was no lock not was there an onsite place to purchase a lock. I had to find a store that sold locks (thank goodness for mobile phones and decent cell service). I WAS able to purchase a lock at a local Reny's store and get my unit loaded up and locked. However, it was not cool to arrive and find no lock in the unit.

Lynn P  |  Online Move In 
Rating:
5.0

A pleasure to deal with Zach and company

John G  |  Overall Experience 
Rating:
5.0

Extremely friendly and helpful staff from first phone call to calling us ahead of the reservation, offering one month of storage free and upgrading us to a larger unit. Best customer service I’ve received in a long time.

Cameron D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

david J  |  First Impressions 
Rating:
5.0

Zach and Willow are a tremendous asset to your team.

SHARON R  |  First Impressions 
Rating:
4.0

When price went from $90 to $115, then unit became too expensive for me. Hope its a great value to others. Thank you.

RICHARD K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dakota S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dylan M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLA H  |  First Impressions 
Rating:
4.0

I enjoyed my experience with first EZ storage and finally by U-Haul. The only negative was how the fees seemed to be ever increasing, however in this day and age, everything is going up!

CARLENE H  |  Overall Experience 
Rating:
5.0

Zach was very friendly and helpful

sherry t  |  Overall Experience 
Rating:
3.0

Difficult switching from local company to UHaul as owner. But Zach is super friendly when I get him in the phone.

LAUREL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia b  |  Overall Experience 
Rating:
5.0

I've had my storage unit for years and it was very hard to reach the old owners if I had a question. Since becoming a uhaul facility I have been dealing with a gentleman named Zac. He has been very polite and has answered all the questions i have had about the change over in ownership. He helped me get a new lock for my unit to make sure my valuables were safe. He even contacted me recently when there was a problem with my card on file and it didn't go through. I appreciate that level of observation. I really appreciate the time he takes and the level of patience he has to talk to me and explain everything out for me. Thank you Zac for the exceptional job you do!

GRETCHEN L  |  First Impressions 
Rating:
5.0

It was more expensive than I expected but all went well.

Linda M  |  Overall Experience 
Rating:
5.0

Zach was extremely helpful. He went above and beyond to accommodate us regarding the storage of our trailer, even during off hours.

John U  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald C  |  First Impressions 
Rating:
5.0

Zak was fantastic!! Affordable price. A real help when I needed immediate storage for my camper when my tow truck needed a new transmission. Never fun but a real challenge when you are 2,000 miles away from home. Thank you!

Amanda E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John S  |  First Impressions 
Rating:
5.0

Very friendly folks!!

Amanda E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz M  |  First Impressions 
Rating:
4.0

None

MARK P  |  Overall Experience 
Rating:
5.0

Jacob was very helpful, going out of his way to show me how the locks ae positioned on the door, showing me the map of the unit I am renting.

Helen G  |  First Impressions 
Rating:
5.0

Appreciate can make payments over phone have No computer or car handy at anytime sometimes a month or more!! Staff are super Friendly!! Thank You All You Do for Storage & Customers Needs!!

KAREN L  |  First Impressions 
Rating:
3.0

It was disconcerting that my first rent payment to the new owners was not received, although this could have been the postal service's fault. Recommend that you list the preferred address for payment mailings as the Bangor Rd. address, in all correspondence.

TIMOTHY A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERAFINA K  |  Overall Experience 
No reviews have been submitted for this location.

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