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Darryl C | Online Move InCustomer Reviews for U-Haul Moving & Storage of West Ellsworth
Testimonials From Recent Customers
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The move out day was Nov. 14th and your office was notified on Nov. 15th. Thank you...
TERRI M | Overall ExperienceSimple check in process, great communication.
Cliff S | Online Move InMelissa and her staff went above and beyond to help me and my family through a very challenging season of our life. Knowing of our worldly possessions, things that money cannot replace, were safe and secure gave me peace of mind that for the past year has been hard to come by. As i set up my son's bedroom and put all his toys away after walking up in my own bed for the first time in 18 months, i can't help but feel grateful that Uhaul hires great people to look after their locations and customers. Y'all have made us life-long customers for anything moving and storage. Thanks again, The Tanis family.
JEREMY T | Overall ExperienceThe office people are very helpful! Professionals at their job, Rented a van for moving and a storage unit! Excellent!
JOANN S | Overall ExperienceI keep getting billed for my unit although I moved our prior to Sept first. There isn't always someone there to answer the phone.
Patricia F | Overall ExperienceI have been a loyal unit renter for over 8 years. I went to my unit Friday afternoon to find it had been double locked due to not having a circular lock on it - ironically it was double locked with the identical lock I had on it. No attempt to contact me about needing a double lock was made. I'm certain a missed payment would have gotten a phone call before a second lock was put on it. While I appreciate how quickly someone came over, I'm irate that this happened in the first place and will not ever use, or recommend uhaul for storage needs again.
ERICA P | Overall ExperienceThe air conditioned storage was perfect for my artwork and other things. It was a great place that was close by for me. And I appreciate the good service that we got.
WENDY D | Overall ExperienceMelissa Bouchard is a rock star! She was so helpful and readily available.
William M | Overall ExperienceThe operators were so helpful with any issues. Thanks so much!
DALE M | Overall ExperienceThe operators of the Ellsworth, Maine on the Bangor road were very helpful and very patient with me. I had an extremely hard time moving. Everything went wrong But I never got a complaint or issue from them. I was a terrible customer. I just want to thank them for putting up with my late return and knowing and understanding all the services I needed to comply with and got help from. They are a great team.
Jennifer T | Online Move InPam went above and beyond in assisting me. Couldn't have asked for better service.
Weston B | Online Move InThank you for all your help, if I need storage again I’ll be back.
Erica B | Overall ExperienceThank you so much Happy thanksgiving 😊
VICTORIA L | Overall ExperienceThe people were very nice and patient with my questions where as I've never rented a storage unit before. All the other places in the area that I looked at had strange office hours, the units themselves looked run down and the workers were sketchy at best. I would highly recommend this company to anyone and if I ever need storage again I will definitely go with this company again!
Rebecca C | Overall ExperienceIt was great. There was a bit of confusion about the access hours and no one knew the answer but they did investigate and I received a call directly from the location to answer my concerns! The issue was resolved in a timely manner. Gracias.
Loretta H | Overall ExperienceSetting up the storage unit as well as renting a truck and moving in was all possible in 1 day. Perfect place for people in college to leave things over the summer and have more space outside of the dorms!!
Jack V | Overall ExperienceBetter water control over garage door,every time snow would start to melt or it was raining when I would open door i would get soaking wet. Other than that unit was fine.
david J | Overall ExperienceThank for being easy to work with, I appreciate your kindness.
LINDA F | First ImpressionsVery helpful in getting the unit i request. Awesome and friendly.
Holly P | First ImpressionsNo problems overall. Being a satilite facility it was no staffed and had to go to main office to talk with a person. There was a dead rat/mouse in a bait trap when moving into the unit. Again, no real problem as it was caught and dead, I just had to dispose of it. No lighting in the unit. There was a tear from a vehicle collision to the outer skin of the metal unit shell when I moved out that had been taped over with fabric tape. As this was not there on moving into the unit and was when I picked up my things, I assume it happened in the year I was renting. I was absent from Maine that entire year. I wasn't informed of the damage and paid by direct debit from out of State. As I said no staff on site so no monitoring I assume so that's a problem. Anyway, although not fully weather proof or totally secure no personal belongings got damaged so thank you for the storage space.
KELVIN C | Overall ExperienceGreat experience would recommend.
LORIE J | Overall ExperienceThe staff at the this Uhaul are fantastic!!!
Mary P | Overall ExperienceI don’t generally do these but the service was so kind and professional I have to give them props and thanks.
HOLLIS D | First ImpressionsWe love it
Reaves B | Online Move InUhaul-provided lock kept freezing. I drove 1 1/2 hours one way, so 3 hours total, three times without access to my unit. Then I decided to move to a facility within 10 minutes of my home. Had the lock not been frozen and I wasted nine hours plus of my time, I might still be there. Staff was friendly and helpful, except for the frozen lock.
Amy E | Overall ExperienceI will definitely use this facility again if I need storage. Thanks for keeping my belongings safe while I went through the home buying process.
britney l | Overall ExperienceMelissa Bouchard was an excellent contact at the u-haul facility in Ellsworth, Maine. She was accessible, efficient, clear, professional, helpful and all of it with kindness. Melissa demonstrated the ultimate combination of excellent characteristics as a representative for your business.
Susan R | Overall ExperienceWe lost well over 90% of our belongings to mice. A lot of it happened to be childhood belongings that are now in the garbage. There is an obvious mouse problem that needs to be addressed. I sure hope nobody else has to go through this.
CARLY F | Overall ExperienceThe person in the office was very helpful very friendly answer all my questions. Was very knowledgeable about the facility here she is a real asset to Ellsworth Will send people here because how well I was treated
William P | First ImpressionsI liked the option of being able to cancel the storage unit online.
TRUDY M | Overall ExperienceI received a text before the move-in date stating that there would be a lock in the unit. Upon arrival after my three-hour journey, there was no lock not was there an onsite place to purchase a lock. I had to find a store that sold locks (thank goodness for mobile phones and decent cell service). I WAS able to purchase a lock at a local Reny's store and get my unit loaded up and locked. However, it was not cool to arrive and find no lock in the unit.
Lynn P | Online Move InA pleasure to deal with Zach and company
John G | Overall ExperienceExtremely friendly and helpful staff from first phone call to calling us ahead of the reservation, offering one month of storage free and upgrading us to a larger unit. Best customer service I've received in a long time.
Cameron D | First ImpressionsZach and Willow are a tremendous asset to your team.
SHARON R | First ImpressionsWhen price went from $90 to $115, then unit became too expensive for me. Hope its a great value to others. Gracias.
RICHARD K | Overall ExperienceI enjoyed my experience with first EZ storage and finally by U-Haul. The only negative was how the fees seemed to be ever increasing, however in this day and age, everything is going up!
CARLENE H | Overall ExperienceZach was very friendly and helpful
sherry t | Overall ExperienceDifficult switching from local company to UHaul as owner. But Zach is super friendly when I get him in the phone.
LAUREL S | Overall ExperienceI've had my storage unit for years and it was very hard to reach the old owners if I had a question. Since becoming a uhaul facility I have been dealing with a gentleman named Zac. He has been very polite and has answered all the questions i have had about the change over in ownership. He helped me get a new lock for my unit to make sure my valuables were safe. He even contacted me recently when there was a problem with my card on file and it didn't go through. I appreciate that level of observation. I really appreciate the time he takes and the level of patience he has to talk to me and explain everything out for me. Thank you Zac for the exceptional job you do!
GRETCHEN L | First ImpressionsIt was more expensive than I expected but all went well.
Linda M | Overall ExperienceZach was extremely helpful. He went above and beyond to accommodate us regarding the storage of our trailer, even during off hours.
John U | First ImpressionsZak was fantastic!! Affordable price. A real help when I needed immediate storage for my camper when my tow truck needed a new transmission. Never fun but a real challenge when you are 2,000 miles away from home. ¡Gracias!
Amanda E | Overall ExperienceVery friendly folks!!
Amanda E | First ImpressionsNinguno
MARK P | Overall ExperienceJacob was very helpful, going out of his way to show me how the locks ae positioned on the door, showing me the map of the unit I am renting.
Helen G | First ImpressionsAppreciate can make payments over phone have No computer or car handy at anytime sometimes a month or more!! Staff are super Friendly!! Thank You All You Do for Storage & Customers Needs!!
KAREN L | First ImpressionsIt was disconcerting that my first rent payment to the new owners was not received, although this could have been the postal service's fault. Recommend that you list the preferred address for payment mailings as the Bangor Rd. address, in all correspondence.
TIMOTHY A | First Impressions