Customer Reviews for U-Haul Moving & Storage of Wesconnett
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

823 reviews

6805 103rd St   Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)

(904) 772-8207

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(904) 772-8207

6805 103rd St
Jacksonville, FL 32210
(@ Tampico between the public library and Walmart)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana F.  |  Overall Experience 
Rating:
5.0

Rented RV storage the last6 years. Convenient and cost savings. Location is Florida. Minimal winterizing, not necessary to drive 1000+ miles home which saves on gas and less wear and tear.

THOMAS C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sam B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emmanuel r.  |  First Impressions 
Rating:
2.0

A truck parked next to our camper covered our camper in mud and debris. The truck hit two cars in the space on the other side and U-Haul did nothing. This place smells like cat urine. Staff at the neighboring facility and over the phone are virtually useless if you can get them at all. Staff should be present at the Wesconnett facility but U-Haul cuts corners so no one is present on site. You have to drive a couple miles down the road to get anyone. I would definitely not recommend this storage facility to anyone.

Stuart B.  |  Overall Experience 
Rating:
2.0

Zero communication.

Kevin A.  |  Overall Experience 
Rating:
2.0

I had to go to 3 different U-Haul to finally get my storage. No one told me this location had no office after I sit there 45 minutes waiting in someone to return like customer service told me to do. I was late getting to my moving appointment that I hired movers through y'all

Kallia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
1.0

When I got to the location the code that your company had provided me didnt work, there was no one on grounds to help me at all. I called the number for the location and it was a corporate number and I had to go the blanding site to cancel my reservation because they couldnt do it over the phone i ended up having to walk all the way to blanding just to get a refund. The website says no where on there that its a hub location or 2nd entaty that the main hub is 6100 blanding blvd and there will be no one on the westconnect location and that it isnt 24 hrs when it clearly says it is 24 hrs. So i am waiting for the 72.10 to be put back on my card. I will not recommend ur company for storage.

Lauren G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID F.  |  Online Move In 
Rating:
5.0

Storage was great no issues I will surely recommend

Sharon T.  |  Overall Experience 
Rating:
4.0

Easy and fast

ZANTAVEON M.  |  Online Move In 
Rating:
5.0

The truck had a huge hole which damage a few boxes and my fur bench🤦🏾‍♀️🥺🙄 but the helpful gentleman started a damaged insurance claim.

Chanel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meltonia E.  |  Online Move In 
Rating:
5.0

This was a better experience although my last experience was never compensated or ever addressed

KEVIN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly W.  |  First Impressions 
Rating:
5.0

Always good service! I don't think I have ever spent more than about 10 minutes there which is very nice for my hectic schedule.

John P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra D.  |  First Impressions 
Rating:
5.0

Customer service was excellent i needed a storage also didn't have one there took his time to locate one for me at another facility, as business began to get busy he was courteous to others as they waited. All of them seem to enjoy customers and accomplished serving them

DEBRA M.  |  First Impressions 
Rating:
4.0

Clean inside unit.

Lee E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  First Impressions 
Rating:
3.0

871068-00108219 is my account number. I am trying to add it and have not been successful. Called 800 number and they stated it would be taken care of. How am I to pay when I have no verifying account? I also need a remote for access to gate.

Voronica B.  |  Online Move In 
Rating:
5.0

Awesome

Edward S.  |  First Impressions 
Rating:
5.0

Thank you for helping with great customer service hassel free.

Jamie W.  |  First Impressions 
Rating:
1.0

Everything was ok.

jim c.  |  First Impressions 
Rating:
4.0

The call service is very poor. The ladies would require giving them a lot of identifying information and then no one would call us back. This happened several times. Very frustrating.

david t.  |  First Impressions 
Rating:
5.0

Drop off was a nightmare. The GM Paul screamed at me in front of other customers.

Tina F. 
Rating:
3.0

Told clerk miles were off from contract.... I guess she forgot to change it and I was still charged for 2 miles. Yeah only 2 miles but uhaul wants their money for only 2 miles. Other then that a great experience.

DENITA D. 
Rating:
5.0

Very satisfied

Frances D. 
Rating:
4.0

Customer did not leave a comment.

marta G. 
Rating:
5.0

The agent was amazing!!

JAMESY R. 
Rating:
5.0

???????

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Alisha W. 
Rating:
5.0

Customer did not leave a comment.

florence T. 
Rating:
5.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Offer them a free beer after there use

robert B. 
Rating:
5.0

Customer did not leave a comment.

dan L. 
Rating:
5.0

Customer did not leave a comment.

timothy N. 
Rating:
5.0

Customer did not leave a comment.

gerald M. 
Rating:
4.0

The experience was great and employee was very accommodating keep doing what you're doing

antonio T. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
3.0

Very helpful and friendly people

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Maddison S. 
Rating:
5.0

Customer did not leave a comment.

Taylore C. 
Rating:
5.0

My significant other was recently diagnosed with a terminal illness and our lives sudden changed! We made a decision to move out of town closer to his family as he receives treatment. I was so worried about moving our belongings to a new city and still managing his care. Donyell was overly amazing in eliminating my stress of moving!!! She demonstrated excellent customer service skills and professionalism! Donyell was with me during our entire moving process...from choosing packing supplies, reserving our storage unit, booking the U-Haul truck, and even providing kind words of love & encouragement! If I could come to her store EVERY time I needed to move...I totally would! I would overly recommend anyone moving to or from the Jacksonville area to stop by and see Donyell! Never has my moving experience been so carefree and smooth! Thank you Donyell for your awesomeness!!

Jasmine H. 
Rating:
2.0

The truck I drove had an issue with a break light. The light beeps and throughout the entire time driving. I even called roadside assistance thinking there was an issue with the truck but they cleared it to drive. Apparently management at his location knows about the issue and still decided to put me though the unbearable experience of driving with a loud beeping noise. I am not exaggerating, I rented a 26 foot truck and the beeping was loud.

luis C. 
Rating:
3.0

They reserved on my account twice as much as they said and I had a different payment go thru because of it.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

daryl B. 
Rating:
5.0

Thanks alot for the help.This location is the BEST

Lashameka M. 
Rating:
5.0

The manager, Donyell, helped me with a tire issue that we had during our rental and made it a smooth and easy transaction overall. She was fantastic!!

Tammy F. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
1.0

I got charged for fuel when I put the gas tank at exactly the same place as when I got it and I got an extra charge for using the dolly because of the paper thin zip tie they use broke. And the dolly never once got used. the box truck was falling apart interior wise. and could barely get out of its own way running like crap.

Alexander L. 
Rating:
2.0

Went to one location asked for a truck with the price 19.95$ they ended up getting me scheduled for a 29.95$ truck that I didn't ask for only needed a small truck for a washer and dryer. Got upset but the location I was at to pick up fixed the problem. Wish I would have known I was spending $100 for truck miles and gas because I would have paid someone gas to use there truck and not a uhaul. I could have saved so much more money instead of being broke now due to all the fees and crap for a uhaul truck. Never will I do that again.

Amanda M. 
Rating:
3.0

Customer did not leave a comment.

Victor W. 
Rating:
5.0

Very smooth I have rented from uhaul several times. I recommend to check in on line it cuts the time in half or more at the location I have never spent more than 15 mins after i reach the counter.

Clifford F. 
Rating:
5.0

My experience with them was GREAT!

lacourtney L. 
Rating:
5.0

You have the most friendlist of staff there. There really isnt anything that i could suggest doing differently sines they are the best. The manager i think her name is Donelle was so nice and took her time to explain everything. You have the best staff Aloha Debbie Hirose

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

ERNEST W. 
Rating:
4.0

Customer did not leave a comment.

Tonya W. 
Rating:
5.0

Donyell Crews was professional, courteous, and extremely hard working. It was a pleasure conducting business with her.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

dwight S. 
Rating:
5.0

Your representative was professional and courteous . Would recommend her for promotion.

CLIFFORD L. 
Rating:
5.0

Customer did not leave a comment.

ifeyinka H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Kayla M. 
Rating:
5.0

Excellent customer appreciation by management and staff

clausell R. 
Rating:
5.0

Great customer service!! I was in and out quickly.

Kristian B. 
Rating:
5.0

Customer did not leave a comment.

angelia B. 
Rating:
5.0

I was thankful for help I received

Kenya M. 
Rating:
3.0

Customer did not leave a comment.

MERCEDES O. 
Rating:
5.0

Donyell was great and very helpful

Tiffany F. 
Rating:
5.0

I think Donyell is the best!!! Great customer service at this location!!!

KRISTIAN B. 
Rating:
5.0

Nothing everything was outstanding.

GLORIA W. 
Rating:
5.0

When we walked into thw office we were greeted by a smiling face! I believe her name was Donray, not sure, i know the first part was Don. She was peppy and very professional and nice. That girl needs a raise!!!! Then when we dropped the truck off we were greeted by another very nice lady. It only took about five minutes and we were gone. We live in Brevard County and it was so nice to have everything ready as soon as we walked in. Thank you UHaul!!!

Robin L. 
Rating:
5.0

Both women that helped me at this location were great! The one who initially rented my van was pleasant and prompt, I did not get her name. When I returned the van, Brenda was incredibly friendly and accommodating; she offered to take care of a rental day because of an issue I had with the vehicle... Something not even entirely the fault of uhaul! (stuck). Thanks again for the great service ; highly recommended!

Michael M. 
Rating:
1.0

Extremely poor phone etiquette. Transmission and battery were bad. We were accused of theft because we needed extra days.

June L. 
Rating:
1.0

I had left my granddaughter ipad in the cargo van and when I drop the van off after hours I contact the office which I though I was talking to the office direct office to inform them to put it up and the very next day I went to pick it up the didn't have it and II track the ipad there. Very upset

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Tonya W. 
Rating:
5.0

This was the best U-Haul experience my wife and I have ever had. The representative was polite, articulate, and overall had great customer service, explaining and answering in detail every question we had. Definitely will be using this location again!

Lloyd F. 
Rating:
4.0

Customer did not leave a comment.

sandra S. 
Rating:
2.0

Customer did not leave a comment.

Louise R. 
Rating:
5.0

N/A

lisa H. 
Rating:
5.0

The manager Donyell is great!! She is very patient has A very good attitude bout her job she is a good asset to y'all company.. KEEP UP THE GOOD WORK!!! I WILL ALWAYS USE THIS LOCATION AND I WILL SPREAD THE WORD TOO ALL MY FRIENDS!!! Thanks Donyell for your work..

jerrod H. 
Rating:
2.0

Customer did not leave a comment.

carol M. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

Very good experience!?

SHANTELL B. 
Rating:
5.0

Just keep providing excellent customer service..

RERA W. 
Rating:
5.0

Staff was a pleasure to work with!

Jennifer G. 
Rating:
5.0

Keep doing what your doing. Also if possible...the trick return area needs to be better.

ZACHARY H. 
Rating:
3.0

Customer did not leave a comment.

ALICIA J. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

very satisfied customer.. Thank you very much

Erlinda Santos G. 
Rating:
4.0

Store front does not give you the idea it is a full service U-Haul distributor. I have lived here for 15 plus years and thought it was only a storage unit facility. Now that I know I can rent the normal U-Haul items, this locale is much more convenient than the one further away I have used in the past. 2 great employee's, very helpful who supported me in my rental process. Thanks

william R. 
Rating:
5.0

Keep up the good work

Julie S. 
Rating:
5.0

This moving experience was great with the great service ..Picking up and returning the truck was quick and easy..Many thanks RS

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

Customer did not leave a comment.

chahone R. 
Rating:
5.0

Customer did not leave a comment.

mikiesha R. 
Rating:
5.0

The clearance height wasn't announced anywhere. I don't know if it was because it was a van but it's a nice thing to have. Also, the last time we rented a van there was no partition between the cargo part and the cab. This rental's van had a cage between the cab and cargo space which meant that we couldn't leave the ac on while we were organizing in the back without risking vehicle theft. As this is Florida, ac availability is quite key. These are suggestions, not complaints, we love this company and will readily choose you again.

LAURA L. 
Rating:
5.0

The drop off went very smooth and quick. The young lady was very efficient and pleasant to deal with.

Elaine R. 
Rating:
4.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

I love the whole team i told the people next door who was also moving bout them and they went there as well and GM she is awesome and i think her so much for the help and friendliness

KI'BRELLE W. 
Rating:
3.0

This is the second time this year I have rented a unit from this U-Haul location. Staff has always been very friendly and helpful.

Barbara H. 
Rating:
3.0

Customer did not leave a comment.

Otmar G. 
Rating:
4.0

This particular location was fine. Its the reservation department that I had problems with. Samuel was very nice and knowledgeable about the business.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Carl O. 
Rating:
3.0

Customer did not leave a comment.

Ericka R. 
Rating:
5.0

Been dping business here a long time.. Will always use this location..

Vickey F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
2.0

The lady (Donyell) that serviced me in the morning with the pick up was outstanding. However, the man that serviced me that afternoon when I returned the product was very rude and degrading. He had absolutely no customer service skills, or people skills, at all, for that matter.

mariah H. 
Rating:
3.0

Customer did not leave a comment.

SHARDAI J. 
Rating:
5.0

They are always very nice and very professional here!! THE GENERAL MANAGER is awesome!!

Shiquala B. 
Rating:
5.0

The Staff was Amazing!! Very Friendly and Extra Polite!!

brigett B. 
Rating:
4.0

Customer did not leave a comment.

Wilber G. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

The service at this uhaul location was above and beyond excellent. The manager provided me with the rental truck that morning. Upon returning the vehicle I was greeted by another young lady that was smiling and very polite. The manager is setting a very good example of what excellent customer service looks like and her employees are following it.

TARNEISHA S. 
Rating:
4.0

All good

MARK S. 
Rating:
4.0

Easier access for turning Truck into aisles

david L. 
Rating:
3.0

Change the name. It's not even close to the street it's named after. Makes it confusing to it location. Maybe Uhaul by the library 103rd. But overall good people working there.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

booker A. 
Rating:
5.0

Thank you for excellent service!

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Marshonne D. 
Rating:
3.0

We ordered a dolly, however it was not in the van. We did not realize this until we had made it all the way to the furniture store and thus we had to drive all the way back since it was needed in order to move the furniture.

Michelle H. 
No reviews have been submitted for this location.

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