Customer Reviews for U-Haul Moving & Storage of Warren

Clasificación:

5.0

The staff member that helped me was amazing, I wish I could remember her name but made me feel comfortable right away for a smooth transaction from start to finish! ¡Gracias!

Rating:

5.0

Just keep Jackie working there. She is awesome and a big help to customers!

Rating:

1.0

This is one of the worst places I have rented a truck from what I picked it up I was rushed they didn't go over everything with me they didn't even take me outside and go over the truck look at the gas or anything the people are very rude that work at that store

Rating:

5.0

i could not recommend you make any changes.

Rating:

5.0

Customer Reps were great. Very professional and courteous. Had no issues with the equipment and the hook up to my vehicle was outstanding. Thanks for the wonderful experience.

Rating:

5.0

Nothing. I always get excellent service at this location. The staff is fantastic!!!! I rent vehicles and a storage unit here. I have another location closer but I won't go there because of the service. This location is A1!

Rating:

5.0

I don't feel any improvement is needed. The staff was so friendly and helpful. It was a very good experience.

Rating:

5.0

the service people were very helpful and friendly

Rating:

4.0

Nothing I can think of.

Rating:

4.0

Everything was good but havent received my refund from my deposit yet that is a little disturbing

Rating:

5.0

I have never had such a good customer service experience as I had with the woman who was in charge of my truck rental (both check out and return). She had such a positive attitude, and even though there were hiccups with the truck check out process, her attitude made me so happy, even with everything. It wasn't just me, either--she worked this way with every person she talked to and made the overall experience fantastic. Please keep her around and have her train people because it's wonderful to get service like that today.

Rating:

5.0

I was in a hurry, trying to pick something up at the last minute. I was grateful for the pleasant and efficient demeanor of the employees and management at this location. I did not feel like a bother but, instead, felt like an appreciated customer.

Rating:

5.0

Quick and fast return

Rating:

3.0

The truck we reserved was not returned so we needed to rent another truck and weren't able to return it to the location we initially selected. It would be helpful for the customers to know ahead of time if the truck they reserved is being returned or not.

Rating:

3.0

My keys were not in the box when I was ready to pick the truck up also I reserved a dolly and 6 furniture pads it wasn't in the truck this was very inconvenient for me. It was an employee I can't remember his name he made sure that he let his manager know about the inconvenience and helped me as much as he could

Rating:

4.0

The van smelled like smoke it was bad and the gas was not at the correct level .

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

All staff at the counter was very nice and provided excellent customer service.

Rating:

5.0

Good customer service.

Rating:

5.0

Keep a dolly inside every truck

Rating:

5.0

N/A

Rating:

5.0

Remember to ask ….. do you need a dolly?

Rating:

5.0

The staff was amazing they were so helpful thank you guys again 😊

Rating:

5.0

Tamarra Bates was very kind and proved customer services in excellence!!!

Rating:

5.0

Excellent customer service

Rating:

2.0

Truck wasn't clean gas was lower than quarter tank. And the box was leaking and damaged our Belongings.

Rating:

5.0

Scott was awesome and VERY helpful and professional!

Rating:

5.0

Service was great & so was the employees. Theirs nothing to improve on just keep doing what you do thanks Tim. Very satisfied customer.

Rating:

1.0

Stop trying to charge people extra fees for no reason. Fix your online system so people don't get charged unnecessary fees! Have people who take care of one customer at a time and not be rude and actually get the job done.

Rating:

5.0

Tamarra the front desk manager is so kind efficient. She works hard!

Rating:

5.0

The Agent was informative, efficient and thorough. I would recommend this location to anyone. Thank you, you aloud this moving experience to Proceed effortlessly.

Rating:

1.0

The self check in is too complicated for someone trying to return overnight & having to watch their surroundings

Rating:

4.0

Need a pick up truck walked away with 15 footer I did not know I need a major credit card to comp my order

Rating:

5.0

N/A

Rating:

3.0

There was a vibration in the suspension of the 10 foot truck

Rating:

2.0

Make sure that all rates are explained thoroughly. And, make sure that the truck is properly running.

Rating:

5.0

Just keep up the good work and this company will continue to grow with greatness every day and years to come

Rating:

5.0

Nothing great customer service fast and friendly

Rating:

5.0

Truck alignment was very off. Extremely hard to drive.

Rating:

4.0

Reservation was made for a 26' movibg truck, 5 days in advance at the Uhaul location a mile from my house. The day of pickup, I received a call early in the morning and was told that they don't know what happened, but they don't have a truck for me. They did have one nearly 10 miles further away and it was mine, or they would just cancel my reservation. Being I was moving, I had no choice and yes, the charge me for the extra miles to get the truck, even though the error was on their end.

Rating:

3.0

Prior to my reservation, I received a couple emails with my contract attached. One problem- I received this contract because someone else had picked up the truck in my name, and even signed “MR” on the contract listing my name. Needless to say, I was not happy- but I waited to address it until I went in for my reservation. When I entered the store the following day, the employee was also confused and said it must have been a system glitch. But how does the system glitch and the other employee not pay attention to the customers name before allowing them sign the contract? I was not charged for the other rental, and the truck is still out. There better not be a charge under my name when they return the truck either. In the end, the employee set me up with a different truck, and did the best she could.

Rating:

5.0

Nothing at this location because the people that work thier all ways go above & Beyond

Rating:

4.0

Nothing really

Rating:

5.0

Cannot think of any improvements, everyone friendly and very helpful.

Rating:

1.0

DO NOT GO HERE. They are the worst people I have ever dealt with. They got my reservation wrong, I was given a price when I called then they ended up charging me an insane amount. They are just going to try and find whatever reason to up charge you. Not too mention the store was disgusting. I've been trying to get ahold of a manager to let them know how horrible it is. Don't go here, call budget they are better.

Rating:

2.0

Tamara was the associate that assisted me. Her attitude was poor and she rushed me along. She continued to take phone calls in the middle of my transaction. I will not rent again

Rating:

5.0

The lady who helped at the desk was also there when I returned it. She was just as helpful when I returned it. making a stressful day much easier.

Rating:

5.0

Nothing the general manager was more than helpful and very nice ….. she was amazing

Rating:

5.0

Very courteous and friendly service from all.

Rating:

5.0

They did an exceptional job and were very lenient and understanding and help me when I needed a truck U-Haul is Definitely the best place to rent your equipment from

Rating:

3.0

Staffing

Rating:

4.0

They were great!!

Rating:

3.0

When returning the vehicle, there was no outside to check the return . And when the attendant inside was informed she instantly became irritated and said there was . She went out and outside she discovered there WAS NOT an attendant, no “ I'm sorry “ nothing . Very poor customer service when returning the vehicle

Rating:

1.0

Your employees don't know the difference between 7/8 and 3/4 tank of gas and you charged me extra money for it after I filled it back up to the level I was TOLD to fill it up to. It's my fault your employees can't count. I will never rent a uhaul again or recommend them to anyone. I will in courage others to use any other company whenever possible. I hope it was worth the $20 because I wasn't done moving and I was planning to rent a van again. That costs more than the $20 extra you stole from me so congrats on your lost income.

Rating:

1.0

I was charged 100.00 which is right but my visa says and my bank i was charged 120 why why ...i work why fraud

Rating:

5.0

I really enjoyed how the person took care of us when picking up the truck and the way the other person when I dropped the truck off over all excellent

Rating:

5.0

Very pleasant

Rating:

5.0

I glad uhaul let me rent these many years, Love all the Uhaul Staff never, mean always courteous. Thanks all employees. Happy Holidays to come.🤗🤗🤗

Rating:

5.0

The staff are very friendly and helpful. They seem to enjoy their jobs. Extra Kudos to Jackie, very pleasant and cheerful young lady.

Rating:

5.0

It's been 5 years having you guys as my storage belongings going to miss you guys tty the people was really helpful down to customer service if I ever had to come back you guys will be the one..

Rating:

5.0

Good employee

Rating:

5.0

The staff explained everything clearly and was able to answer my questions quickly and accurately.

Rating:

1.0

THE STORAGE FACILITY WAS FILTHY AND SMELLED. I WOULD NEVER RECOMMEND IT . THERE WERE NO GARBAGE CANS AND THEY CHARGED TO USE THE DUMPSTER. THIS WAS HORRIBLE!!!!

Rating:

5.0

Quite satisfactory

Rating:

3.0

My unit was smaller than I expected they asked what I had and they recommended the unit I have and I wasn’t able to put my appliances in with my furniture and I wasn’t feeling the huge rat trap but it’ll have to due

Rating:

1.0

Horrible customer service rude employees very unprofessional

Rating:

2.0

I had two 5 x 10 storage units reserved for 6/26/21. They were free for the first month. When my family and I went to load the storage units, I noticed that the units, as well as the main hallway, located in the c building was wet, and small puddles were in the units themselves. I went back to the main building to see if anymore units were available. There were Nono of the same size. The staff found me a bigger one down the street. While I figured it would be free because it was bigger, I felt that it should’ve at least been given to me at a discounted price. It was not my fault that the storage units were wet and not usable. I was not prepared to spend $150 and had to borrow the funds from my daughter because I really didn’t have a choice. I’ve used you guys a few times to rent vehicles but when my rental is over I won’t use your location again. I asked the staff if I would we receive a discounted price of the replacement unit was not going to be free and was told no.

Rating:

4.0

I would've given a better score, but when I got to the store to pick up the truck you didn't have any dollies?

Rating:

5.0

The woman who helped me was kind and very helpful

Rating:

5.0

The young lady that waited on me has excellent customer service skills-very knowledgeable answering questions that I asked. Very efficient!

Rating:

1.0

Horrible I lost my job due to covid and was not willing to work with me and sold my unit for 10.00 with my son diploma in it

Rating:

4.0

I just felt, I didn’t use the whole month so I feel my rate should have been prorated. I should have received some of my money back due to not using the whole month.

Rating:

5.0

I moved from South Carolina back to Detroit my experience was excellent.

Rating:

5.0

The manager David is a nice person and very hot helpful to us customer and the staff there is very helpful to the customer as well nice and polite

Rating:

5.0

Every time I have came to the facility it was very clean and professional !! I have a storage unit. So I come every month !

Rating:

5.0

Store manager was super helpful, courteous, and knowledgeable. I had no issues.

Rating:

5.0

Thanks you for your help.

Rating:

4.0

Ms. Tamarra was very compassionate, concerned, and caring. She was helpful from beginning to end. She also needs some help with servicing the customers.

Rating:

5.0

Had this unit for at least 4 years and not one problem, Very nice

Rating:

5.0

The team was very helpful with everything

Rating:

5.0

I do not have the woman's name that helped me unfortunately, but she was great and answered all my questions thuroughly.

Rating:

5.0

Thank you guys for everything.I enjoyed my time with you all , you’ll be the first place I’ll use if I ever need storage again.

Rating:

5.0

Great facility and staff were outstanding - thanks for making a painful (moving) experience brighter!

Rating:

3.0

Y’all charged my card the NEXT DAY after I retired the truck in for a extra day saying that I just returned it today this morning at 6:53 am and that’s not true and now my bank account is overdraft because you charged me for something I never should have been charged for and I’m very unhappy

Rating:

2.0

I reserved online for the free first month, got in store an paid for my first month, didn’t realize it until later in the day

Rating:

1.0

My things got ruined and molded from get wet. From the way the facility was built and will be filing a claim

Rating:

5.0

great service all around

Rating:

5.0

The staff were helpful and friendly!!

Rating:

5.0

Great customer service! I appreciate that they were open and they were very polite and attentive!

Rating:

5.0

Love the price & the location it’s a very nice place I would tell everyone to go their

Rating:

4.0

Friendly service

Rating:

5.0

Extremely clean...friendly people...treated like family

Rating:

1.0

Though the staff was nice I am totally disappointed with the services I received. I was also over charged for truck rental and inconvenienced with not receiving my funds back after a turnaround trip

Rating:

1.0

I was gave the run around and paid more then I was told

Rating:

5.0

Great price for the storage unit I had I had a great experiance and hope.to see you guys the next time I move 👍

Rating:

5.0

They were very helpful friendly

Rating:

1.0

I couldn’t believe that my storage room destroyed sofas had mold on it I would never ever use them again. Even though I had Insurance i’m highly disappointed, I’m still not satisfied I paid more

Rating:

5.0

I had exceptional customer service. Greatly appreciated!

Rating:

5.0

I would like to thank David Miller who goes out his way everytime I came 2this location. He’s very respectful, humble, kind , he’s truly a gentleman. He deserves more then 5⭐️s Thank You Yvonne P

Rating:

5.0

Good job. Thanks David

Rating:

5.0

Your employees that morning were outstanding, I was very pleased and thankful for them!

Rating:

4.0

Great place

Rating:

2.0

Horrible staff

Rating:

4.0

Friendly staff

Rating:

4.0

I really appreciate uhaul. But I do find it unfair that when moving out cost is not adjusted to prorate days not used. When moving out before month out.

Rating:

5.0

Thank you

Rating:

5.0

David Miller provided excellent service in getting me set up.

Rating:

4.0

Need more lighting at night, and too bad no lights inside unit

Rating:

5.0

Nice and easy move thanks

Rating:

4.0

Only issues were that ur fees kept raising for long term rental,or should be the lowering for long term customers!