Customer Reviews for U-Haul Moving & Storage of Warren

3,459 reviews

644 Main Ave SW   Warren, OH 44483
(by the old Mickey's Army Navy)

(330) 399-1351

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(330) 399-1351

644 Main Ave SW
Warren, OH 44483
(by the old Mickey's Army Navy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The only problem I had was the last month of me storing my stuff there, I was bothered a few different times by another costumer of yours there that had a unit with the number of 842 and he was also drinking down there while at his unit. When I complained to the staff he said I had to call the authorities instyos going and saying something to him for drinking at your establishment. Thank you for reading this.

CARLA H.  |  Overall Experience 
Rating:
5.0

The servers was great..Thank you very much

MARIAN B. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isiah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

When I was reserving the truck I requested a 20 foot truck. A couple days before I was called and told a 20 foot was not available. I was offered a 17 foot truck for the same price. When I got to the store I asked about the $50 reservation guarantee money, and was told that because they had a different truck I did not qualify for the $50. I am not sure I agree with it because this is straight from UHAUL website: "Should U-Haul, through its own fault fail to meet time, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation.

Sarah H. 
Rating:
5.0

Kelley was outstanding in her efficiency, politeness and overall customer service skills.

sandra Z. 
Rating:
5.0

Customer did not leave a comment.

Aida M.  |  Overall Experience 
Rating:
5.0

Everyone I interacted with Saturday and Sunday were absolutely amazing and just on it. It's nice to see people smile and be friendly with everything going on in the world. Thank You for all that you all do and working hard.

THOMAS T. 
Rating:
1.0

Customer did not leave a comment.

Racheal R. 
Rating:
5.0

Fast, friendly and organized *****

CHERYL C. 
Rating:
5.0

Young man who checked me in was by himself. He did an excellent job managing an overwhelming amount of customers at once.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Best customer service that I've seen anywhere in a long time...with a broken arm he still got the job done...was patient friendly and smiled and greeted everyone who came through the door....made you feel welcome..definitely management potential there....he waited on a difficult customer before me and handled it with utmost professionalism..might come back and steal him for my company....😊

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

cherry M. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
3.0

Don't try to charge twice. Don't say the fuel level was lower than what it was returned at and attempt to charge extra when 50 miles were paid for and only used 1/3 of that.

Katelyn L. 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE D.  |  First Impressions 
Rating:
3.0

He was fine..

Joseph B. 
Rating:
5.0

Both of your employees at pickup and delivery were awsome! Very busy place yet they got me in an out very fast and were nice to me under a stressful time. You made my daughters wedding less of a hassle. Thank you!

Bert A. 
Rating:
5.0

Customer did not leave a comment.

Christen S. 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICE G. 
Rating:
5.0

Customer did not leave a comment.

NANCY C. 
Rating:
5.0

Staff was very helpful and nice

GARY F. 
Rating:
5.0

In these current times; being convenient and affordable should be added to you guys commercials.

Kevin B.  |  First Impressions 
Rating:
5.0

I wish I could remember the guy who helped me. He was super nice and has excellent customer service ( which is rare these days) he was there at 2pm when I dropped the truck off today and was wearing a beanie/toboggan)

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
2.0

Fix the card reader, not only was the unit I reserved not available (even though online reservations are supposed to be guaranteed) the card reader didn't work so even though I filed out the paper work before I arrived my reservation was for noon I didn't leave until 1 resulting in loosing an hour on my time slot

NICHOLAS K. 
Rating:
2.0

I waited 30 minutes between arrival and check-in, and there was only one person working the counter most of that time. When I came back, there were six trucks in front of me, and no staff member directing people where to go to the point that the trucks behind me were waiting in the street. I would probably use this location again because it's the only one close to where I'll need a truck and the equipment was fine, but it was a frustrating experience.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Maverick was very pleasant and friendly to us when returning the rental. Made for a good experience.

RYAN S. 
Rating:
5.0

N/A

RACHEL F. 
Rating:
5.0

I've always had good experiences with this store. People friendly willing to help make something work, hard to find in the world we live in today I feel.

MATTHEW L. 
Rating:
4.0

Make sure you give the customer the correct vehicle key!!

WINIFRED H. 
Rating:
5.0

Customer did not leave a comment.

CANDACE M. 
Rating:
5.0

Customer did not leave a comment.

luisa D. 
Rating:
5.0

In the past certain pieces of equipment, like 5x8 trailers, have been hard to reserve from this location. This seems to be improving.

jared B. 
Rating:
5.0

Customer did not leave a comment.

STANLEY A. 
Rating:
5.0

Great customer service, friendly staff

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

There was one gentleman who would not let me use a tool I thought that was a little disturbing I only needed a screwdriver or a pair of pliers and he was adamant about saying no I don’t think that was right and he had a little bit have a minute or two he had a little bit of an attitude

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher M. 
Rating:
5.0

Great Service. Thank you.

seth S. 
Rating:
5.0

Great place and good people very friendly and helpful.

Charles A. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Online Move In 
Rating:
5.0

It was very easy to get and return. People very nice. Thank You All!

Charlotte L. 
Rating:
4.0

The drivers seat was completely collapsed on the right side.

Christopher M. 
Rating:
3.0

I selected to do the contactless method to obtain the truck but the online application would not allow it when I arrived so I had to go into the store to complete the transaction. Then when the employee went to the box to give me my key, she said all of the keys were in the wrong boxes so it wouldn't have worked anyway. The truck was in great condition (the driver side door stuck a little when trying to shut it but nothing to delay our use of the vehicle) and the return process was very fast and the gentleman was very friendly.

Stefanie B. 
Rating:
4.0

Customer did not leave a comment.

jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
1.0

Useless staff that cannot return multiple phone messages. The property flooded and the local office was rude and unhelpful.

Julius S. 
Rating:
5.0

I did everything by mobile device because I did not want to have to wait in a line. I was on a time crunch like most people that are moving. I stood in line for 10 mins, okay that's fine. The problem was when the lady was done helping the customer in front of me she told me I had to wait for someone else to come in because it was time for her to get off. Mind you all I needed was a key. I said well all I need is a key. She still grabbed her coffee and left. I had to go outside find the guy just for him to come inside and hand me a key. She was very rude and unprofessional!

Dana W. 
Rating:
3.0

Customer did not leave a comment.

Pete D. 
Rating:
5.0

Friendly staff, great selection of equipment, highly recommend!

DAVID R. 
Rating:
5.0

Friendly staff. Easy checking and check out.

donna P. 
Rating:
5.0

Everyone was very nice and professional. It definitely flows from the top. The manager was A1. Great costumer service.

christian H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KELLEY W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
3.0

When unloading the trailer in the evening - discovered the trailer was infested with Roaches! There were dead and live roaches with babies. We noticed several behind the wood side rails as it appears that is where they are hiding. I informed the sales person at the drop off location and she made a note on my account. VERY DISAPPOINTED. I hope I do not end up with Roaches in my house. Once we noticed the roaches - we put the remainder of the furniture in the garage instead of the house.

Dawn E O. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Amazing customer service! These folks are beyond amazing well done!

DEREK H. 
Rating:
3.0

The appliance dolly was missing from the truck I had to go back for it. It ended up costing much more than expected. Sort of disappointed with my experience.

Traci S. 
Rating:
5.0

Customer did not leave a comment.

Bryant T. 
Rating:
4.0

Customer did not leave a comment.

Gaye C. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

The Manager Kelly & her staff are Thee Best. Friendly, helpful and care about their customers. I can't say enough good things about them.

Giovanni D. 
Rating:
4.0

brakes did not work

William C. 
Rating:
5.0

Customer did not leave a comment.

DIANNA W.  |  Overall Experience 
Rating:
5.0

Everyone was very nice helpful and freindly

Priscilla N. 
Rating:
5.0

Customer did not leave a comment.

LEO GERALD L. 
Rating:
5.0

Customer did not leave a comment.

JORDAN K. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA R. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Dean N. 
Rating:
5.0

Customer did not leave a comment.

denis P. 
Rating:
4.0

Customer did not leave a comment.

BRENDA A. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
2.0

This location is not in a good area of Warren. The truck was not packed with the blankets I ordered.

Matthew I. 
Rating:
3.0

The truck seemed poorly maintained. It could barely make a hill. Also they gave me a utility dolly instead of an appliance dolly. I even had to ask for it; it wasn't in the truck

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

SHELLICE C.  |  Overall Experience 
Rating:
5.0

The headlight switch fell into the dash the first time I touched it

Mark G. 
Rating:
5.0

Excellent service. Fast and efficient.

james W. 
Rating:
4.0

Lower Pricing!!!

Doreen E. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM EMIL G. 
Rating:
5.0

Customer did not leave a comment.

BRANDI M. 
Rating:
5.0

The woman that helped me today was very friendly and helpful. The only thing I feel that needs improved is the website showing the actual availability. I had to go from the Austintown location to Warren as there were not any trucks available in Austintown. The websites are never showing the correct availability which can be a bit frustrating.

Olivia M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

People very nice at this location. Amy was very helpful!

Rebecca N. 
Rating:
3.0

When I went to pick-up my 24/7 truck share van, my vehicle was unobtainable. I had to call customer service at 11pm to find out that had to return at 7am, or drive to another location even further away. I spoke with customer service agent Ricardo. He did a nice job troubleshooting for me but what was offered was only going to make my rental experience more inconvenient. He did offer me the 50 dollar Guarantee. All that being said, I was substantially late getting to my destination, the extra running back and forth cost me , time , money , and sleep. Where I understand that mistakes happen I was still pretty disappointed in the 24/7 program and I will be more cautious of using it in a he future.

Paul B. 
Rating:
1.0

Worst experience of my life. Everything was ruined due to the property's poof maintenance and they did not even call to advise renters their belongings are ruined.

Julius S.  |  Overall Experience 
Rating:
5.0

Maverick went above and beyond to make sure my experience was easy and quick and it was so greatly appreciated. This facility is the store I used the last 3 times I moved and I will recommend it everytime

ALEC L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
1.0

Get more friendly Employees in, had 3 rude Experience on 2 different Locations, on a six day Moving a really bad Experience with Customer Service on Phone because of Tires, i never would recommend U Haul to a Friend. Sorry

Sylvia H. 
Rating:
4.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

A very nice experience with helpful staff.

Bruce S. 
Rating:
5.0

I was moving one way and I wasn't told if I was getting the trucks until the day before moving. This was insane. Made me worry til the last minute. Unfair practices!!!

PHYLLIS A. 
Rating:
4.0

Friendly customer service. Easy downloadable app with easy step by step instructions. Dont be alarmed the first price at time of pick up is adjusted when returned. It's not two charges. I will use again and recommend.

Vonique B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Another great trip with U-Haul equipment ❣️

Cynthia W. 
Rating:
3.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Be willing to compensate for fuel if given back on more that what is required. Improve customer service

Mark L. 
Rating:
3.0

The check engine light was on in the truck and it would not go above 50 mph. There was very little gas in truck. Employees were very cordial.

Deborah R. 
Rating:
3.0

Be more responsive. We had to wait a month to get our hitch installed because the parts weren't there. Then when they did come in we were not promptly informed. Everyone was very polite and courteous but making us wait so long was poor customer service.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

john Z. 
Rating:
5.0

The vehicle had a very strong cigarette odor. The odor was so strong I had to drive with the windows open just to tolerate the smell. Please implement an option to rent a NON-SMOKING vehicle in the future.

EDWARD S. 
Rating:
5.0

Uhaul rep on Monday I give him five stars ✨

Jo E.  |  First Impressions 
Rating:
5.0

Very friendly and professional staff at your Warren facility.

CHRISTOPHER S.  |  First Impressions 
Rating:
5.0

Great location and staff is friendly. Never had a problem with tbis location at all. Thanks U-haul.

CARLA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derick S.  |  First Impressions 
Rating:
3.0

I was a bit disappointed that the largest unit available (12'x13'x5') was pretty inaccessible due to the stairs (which I was notified about) and the narrow hallway (about 3' wide by 6' tall - which I was NOT notified about). Though I would have been able to fit my furniture in the room itself, it was impossible to rotate the couch in the hallway since it was so narrow and awkward. The smaller units had larger hallways, but the largest ones up the stairs just wouldn't cut it. Unfortunately I didn't even get a chance to fill the unit up since the largest items didn't fit, so I feel like I overpaid. Also, some correspondence from the location mentioned 24-hour access, but the unit is explicitly only accessible from 5am to 10pm. At 10:01pm I was locked out and had to haul everything back home an hour away and extend my truck rental another day. Also, I'm pretty sure I witnessed like 3 crimes during my experience in the area. Warren is a dying post-industrial town, and this location is a bit of a rough spot. I wish I would have known. I can't blame U-HAUL for most of my misfortune while moving, but I think the narrow hallway on the second floor is a significant disappointment to say the least. It's not like I could have seen it ahead of time. I tried to call before I reserved it but I think they only ever have one person in the office and I could never get through. It was clean enough and maintained enough, but it really seems like there must be just one person keeping the place running. All things considered, this is the most convenient self-storage location for at least 30 miles, but I'm glad I know now that I need a smaller unit to fit my large items and that I should plan to arrive while the sun is still up if I want to feel safe.

Alexander W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

Rosalie was great, knowledgeable and friendly. She's a sweetheart.

Terressa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
5.0

Everyone was fantastic and very informative. I would recommend u-haul to anyone making a small or large move. Two thumbs up!

Judd G.  |  First Impressions 
Rating:
4.0

There was no signage or directions in my e-mails as to where my unit was. When I found the access door, there weren't any maps or directions to as to what grouping of units were where, and the floorplan of the building was a bit confusing (hallways would lead to dead ends, groupings of unit numbers were not in a fluid sequence, etc. This meant I spent about 35 minutes of my move in just trying to locate my unit by wandering around alone in this back warehouse. The facility is very nice, I appreciate the temperature readouts on the walls of the temp controlled units.

Daniel P.  |  Online Move In 
Rating:
2.0

Considering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.

Lea V.  |  First Impressions 
No reviews have been submitted for this location.

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