Customer Reviews for U-Haul Moving & Storage of Victor

7,981 reviews

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Victor was great. I had to change my reservation four times, however, before I was able to get my truck due to issues with the app and availability of trucks. This was a nightmare. Uhaul should notify you if the location will be closed at the pick up time and/or there are issues with the original location.

Cassandra R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

I love U-Haul. Don't change anything. Bring the U-Haul merch to the store, not just online.

Evan W. 
Rating:
3.0

Trailer seemed ok however when I arrived to my destination I realized the trailer had leaked. Fortunately only a few items were exposed and I only lost a few pictures to water damage.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Garry F. 
Rating:
5.0

The check-out was a little clumsy. The representative had trouble with the computer program - it kicked out my application right before the last step and we needed to re-do.

Laura A. 
Rating:
4.0

Everything went very well.

William M. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

I dropped off the rental after hours so there was no person to person contact. Easy drop off process.

Keri Marie C. 
Rating:
4.0

Service provider was professional, friendly and prompt. Check engine light was on original truck and a different one had to be substituted. Despite that issue, I've never had this type of issue at this location before and would consider it a one off. That said, this was a controllable issue and shouldn't have happened.

Mary L. 
Rating:
3.0

I was overcharged on fuel. Manager resolved issue

James P. 
Rating:
4.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Customer did not leave a comment.

deshawn L. 
Rating:
5.0

friendly helpful staff made this an excellent rental experience!

Alan S. 
Rating:
5.0

The site phone system is not good. I called and the person that answered could not hear me. I called another time and it went to voicemail within 3 rings.

michael K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Joy K. 
Rating:
4.0

motorcycle trailer required a 2 inch ball and my car had a 1 7/8 inch. I offered my 2 inch and uhaul could have swapped them but did not. Result was a clunky ride with unnecessary looseness. This was somewhat mitigated by putting weight in trailer but still there was looseness. Confusing explanation of charges. The invoice said it would be $16 but at the bottom it said $60. Hard for the customer to understand the extra charge was for a cash payment. I used a card and this $60 amount shouldn't have appeared at all. Emergency contact numbers are not available for all customers and this was personally invasive

Peter H. 
Rating:
1.0

Waiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.

ROBERT T.  |  Overall Experience 
Rating:
3.0

Many broken items upon arrival. I am very disappointed

Sue C. 
Rating:
5.0

Customer did not leave a comment.

George Y. 
Rating:
4.0

wipe the dog hair off the dash

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Markisha P. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Honestly, it's hard to think about what can be improved. Business is running smoothly, and front-end stuff is quick and customer focused. Equipment is in good shape, and there are plenty of different options to choose from.

Volodymyr V. 
Rating:
5.0

Customer did not leave a comment.

zach H. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Our rental experience at this location was wonderful. The staff were very helpful and kind. We got a bunch of snow that night and they had the truck all cleared off and ready for us when we arrived. This was the best pick-up and drop-off experience I have had and I will definitely use this location again in the future.

Chelsea W. 
Rating:
4.0

Customer did not leave a comment.

Emma C. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
2.0

Tires needed replacing, lacked traction. I was told truck was full of gas, but I only drove 24 miles and yet had to put 4 gallons gas in to return it to full. Feel I was overcharged due to this.

Peggy J. 
Rating:
5.0

Customer did not leave a comment.

Joy K. 
Rating:
5.0

we utilize Uhaul locations throughout the country for short term vehicle and trailer rentals, this location is by far the most professional and friendliest location we have dealt with

gerald D. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
1.0

Dont rent that hunk of crap to anyone

Cody C. 
Rating:
5.0

Chuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you

James B.  |  First Impressions 
Rating:
5.0

The Victor NY store is great. Lots of well maintained equipment, friendly and competent people, and great hours.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Nobody told us the blankets needed to be folder or there'd be a charge

Edward K. 
Rating:
4.0

Customer did not leave a comment.

harold K. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
1.0

Rude staff. Such. Rude. Staff. Won't be back due to that

SAMANTHA D.  |  Overall Experience 
Rating:
1.0

Truck they were going to give me originally had a quarter tank of gas, and I was told I would have to fill the tank before return or get charged for a tank fill. I objected and was given a different truck with a full tank, but this truck was old, troublingly noisy, and the rear latch was difficult to operate and would not latch at all for the trip back to U Haul. I had to wait for report to Roadside service before they determined that it was a low crime area and I would not be charged if the dolly was stolen. I hope it was not stolen, and I hope I was not charged but I have no information.. I have not received any receipt for the completed transaction by email, so I don't know if I was charged $20 when I returned it but could not verify my location because my phone would not allow settings change to allow location ID. Re the tank fill issue, I used only about 1/8 of a tank for my trip, so charging me for a tank fill would have been theft from me. There was also a piece of cardboard in the front seat and a soda can rolling around behind the seat where I couldn't even reach it, when I got the truck that should have been removed before giving it to me. I hope I was not charged for cleaning the truck. I'm very unhappy with all this sloppiness and disregard of the customer.

diane W. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Missy B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

eunice E. 
Rating:
5.0

Customer did not leave a comment.

kelly D. 
Rating:
5.0

Customer did not leave a comment.

Rocco B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

all good

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Truck was not actually full of gas's. Gas gauge was not accurate. I added more gas than I used in order to get it back to full in order to avoid the high costs you charge for gas. I used the truck for 12 miles but had put more than 3 gallons in to make it full, . It is disappointing that I had to pay for a lot more gas than I used. When I mentioned this at drop off, I was condescending told that I was just paying it forward.

Amanda Z. 
Rating:
5.0

All good

Eliot R. 
Rating:
4.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Soroush T. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Waited for 10 minutes in the drop off lane like the sign said. Finally went inside and was helped.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

bambai R. 
Rating:
5.0

I can't think of anything worth mentioning.Everything was as represented.The 9 foot van performed like a champ and we became quite close as i moved around a dozen loads to the new place totaling almost 200 miles in the week i had it. The inside of the windshield could use cleaning as it would improve vision especially at night.The staff at Victor is quick,efficient and knowledgeable.

John B D. 
Rating:
5.0

Use this location frequently for personal moves . Excellent operation.

Perry H. 
Rating:
5.0

Great customer service

Eugene W. 
Rating:
5.0

Customer did not leave a comment.

EARLR R. 
Rating:
5.0

everything went smoothly

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
2.0

The checkout and organization of my rental was good, but you failed to recognize an obvious problem with the battery. The truck struggled to start the first couple of times. I drove it fully loaded for 3 hours, stopped for a break, and the truck would not start again. When I opened the hood, the battery terminal had obvious accumulated corrosion on it, and would only start by being jumped. Luckily I had a battery pack with me, but I had to jump it the pouring rain with the fear that I would be stuck with a 20' truckload of my entire life unable to reach my destination where people were waiting for me to help me unload. I want Uhaul to give me a partial refund for the great inconvenience. I purchased the $50 insurance plan, at a minimum you should refund me that.

Ahmet D. 
Rating:
3.0

Your app is a train wreck. I reserved online so I could get the truck early. Ended up waiting in line because your app is horrible. Asked me to take pictures of the truck at turn in, after it told me to put the keys in the drop box. Kind of hard to get,pics of the fuel and mileage after the truck is locked and the keys are in the drop box. Do better….

Brett K. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Rocco B. 
Rating:
5.0

All good, keep it up!

David S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K.  |  First Impressions 
Rating:
5.0

Hooks need to be larger .

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Make the weather 70 degrees and sunny.

Jaqueline D. 
Rating:
4.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

It was very easy and quick.

rich M. 
Rating:
4.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Great service! Don't change a thing.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Always great service and I have never had any equipment issue ever love using U-Haul for all of my moving needs.

Chriistopher W. 
Rating:
5.0

The van interior was dirty and the windshield wipers were noisy.

Art B. 
Rating:
5.0

Great staff. Wish the truck was cleaner inside and outside. There was some trash left from previous move under the passenger seat. Other than these two things, the rest was great!

Elsajed H. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

Absolutely horrible.

Mark K. 
Rating:
5.0

Both employees I worked with were great. Spacious facility so easy to maneuver a vehicle to connect a trailer. Well organized and equipped. Enjoyable transaction.

Scott B. 
Rating:
5.0

A+++ Just friendly and efficient operation

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
2.0

Make sure you have the right equipment on hand at all times.

William Q. 
Rating:
4.0

Customer did not leave a comment.

Rosolino P. 
Rating:
5.0

I have rented auto transports from many different U-Hauls. This is my first time renting from this particular location and they have an awesome team there. They were quick and friendly, what more could you ask for? Thanks to the Victor U-Haul team

FRANKANTHONY B. 
Rating:
5.0

Everything went as well as I hoped for!

Joan V. 
Rating:
5.0

Love my girls at Victor location!! So helpful and friendly felt right at home!!

Julia J. 
Rating:
1.0

Associates were extremely rude and annoyed that they had ‘so many customers'. One associate came inside acting erratic; we thought he was just a random person based on his behavior, not an employee. Upon arrival of bringing the rental back, no one was inside or available to help. I have never had such a poor interaction at any other u haul I've rented from. I will never rent from this location again.

Morgan F. 
Rating:
5.0

Great, friendly, helpful

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Denish P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Svetlana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

I was very pleased with the storage facility and the entire staff. Everyone was very helpful and always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member. Thank you.

David M.  |  Overall Experience 
Rating:
5.0

No air conditioning in warehouse extremely hot

Timothy Y.  |  Overall Experience 
Rating:
5.0

We moved to the facility 22 years ago. It’s been great ever since.

JASON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Benjamin H.  |  Overall Experience 
Rating:
5.0

Derrick was extremely helpful and nice!

RYAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen K.  |  Overall Experience 
Rating:
5.0

Been working with them for 21 years. Always helpful!

JASON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUDY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUDY R.  |  Online Move In 
Rating:
5.0

Very friendly staff! Also very helpful.

BROOKE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara C.  |  First Impressions 
Rating:
5.0

The service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Thank you.

David M.  |  First Impressions 
Rating:
4.0

Mackenzie at the victor NY location was awesome. Thank you so much.

Stephanie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michelle A.  |  Overall Experience 
Rating:
3.0

Waiting for help from assistance takes a very long time

HEATHERJEAN H.  |  Overall Experience 
Rating:
5.0

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Andrew H.  |  Overall Experience 
Rating:
1.0

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

jamoe c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis P.  |  First Impressions 
Rating:
5.0

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward A.  |  Online Move In 
Rating:
4.0

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert M.  |  Online Move In 
Rating:
3.0

Excellent customer service

Roynell V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAULE M.  |  Overall Experience 
Rating:
5.0

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James B.  |  Overall Experience 
Rating:
5.0

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J & J T.  |  Overall Experience 
Rating:
5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Overall Experience 
Rating:
1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Overall Experience 
Rating:
5.0

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry v.  |  Overall Experience 
Rating:
5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Overall Experience 
Rating:
5.0

Lights in the unit.

Karen C.  |  Overall Experience 
Rating:
5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline v.  |  Overall Experience 
Rating:
5.0

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Overall Experience 
Rating:
5.0

wonderful place and amazing staff!

Sarah E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
5.0

Great service.

Karen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rita t.  |  First Impressions 
Rating:
3.0

Checking in was difficult. Didn’t have my reservation as I booked it.

Jody L.  |  Overall Experience 
Rating:
5.0

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Overall Experience 
Rating:
5.0

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Overall Experience 
Rating:
5.0

Very professional. Would use this facility again, very impressed!

susan z.  |  Overall Experience 
Rating:
4.0

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  First Impressions 
Rating:
5.0

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy P.  |  First Impressions 
Rating:
5.0

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine V.  |  First Impressions 
Rating:
5.0

Great crew, all were friendly and worked hard to complete their tasks.

Doug A.  |  Overall Experience 
Rating:
2.0

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel H.  |  Overall Experience 
Rating:
1.0

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Robyn E.  |  Reservation 
Rating:
4.0

Great experience overall.

Carrie K.  |  Overall Experience 
Rating:
5.0

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Laura M.  |  Overall Experience 
Rating:
5.0

very friendly and helpful

Ted K.  |  Overall Experience 
Rating:
3.0

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

Elba V.  |  Overall Experience 
Rating:
5.0

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I’m sure there is a reason but this is for corporate.

TYLER C.  |  Overall Experience 
No reviews have been submitted for this location.

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