El cliente no dejó un comentario.KENNETH W.
Customer Reviews for U-Haul Moving & Storage of Veterans Park
Sierra Vista, AZ 85635
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff in this location are very helpful and friendly! Great customer service! GraciasMaria C.
El cliente no dejó un comentario.ERIC B.
El cliente no dejó un comentario.ERIC B.
El cliente no dejó un comentario.Kevin M.
When I picked up my 10 ft truck the mileage was off by 300+ miles and the fuel tank was 1/4 full when the contract said it was supposed to be full. I asked the employee and he signed the contract saying that he fixed it but later I get charged $300+ for going over on mileage and returning the truck with a 1/4 tank like I received it. The process of fixing this was a pain enough, then the uhual storage container that I made a reservation for in Fayetteville was not available on arrival which threw a huge curveball into my plans of unloading the uhual into the storage container to be able to make my 10 am turn in time the next day. All in all my last weeks worth of uhual experience has been complete garbage, I also had to drive 100 miles to pick up my 20ft truck before I could leave wasting basically an entire day of my time with the truck in the first placejack G.
We reserved and paid for an appliance dolly, then told they didn't have one. One of the staff did find one for us to use. It was confusing since they charged us for it when I went inside to pick up the truck.Christine C.
Jim is very knowledgeable and helpful. He's patient on explaining things. Thanks for the great job Jimâ€¼ï¸Cristy W.
I the people this location to be extremely professional and helpful . I rent from this location multiple times and I have never had a problem. This shows the complete customer satisfaction at a time where there is no customer satisfaction. They work hard to do the best they can. Gracias MARK C.
Very nice staffDonald B. | First Impressions
Very efficient and helpful. Will be a returning customer.Patrick G.
TRAILER SWAYS A LOT WHEN EMPTY OR FULL ... WHEN PULLING FEELS LIKE TRAILER BRAKES ARE ON ,,, YOU SHOULD FIX THESE PROBLEMS BEFORE SOMEONE GETS HURT AND YOU GET SUED ...GUY G.
I returned to this facility to do business again. The staff is knowledgeable about services and products, trained to perform all the assigned duties and very respectful. There are many choices in town available. To gain insight and more accurately judge my experience, I visited and spoke with some of the other establishments. U-Haul offers the best fit for my storage needs. The service provided by the U-Haul Team here is second to none. Gracias por tu tiempo.PATRICK K. | First Impressions
The entire staff was amazing!!Chelsea K. | Overall Experience
So grateful for the good service. As a government agency who manages elections across the county, we must have reliable and dependable equipment, and it must be picked up locally when we need it every two years. ¡Gracias!Lisa M.
El cliente no dejó un comentario.herb B.
El cliente no dejó un comentario.Matthew H.
Very goodChris C.
Tony Hughes was extremely helpful and very detail oriented. He went out of his way to make sure I was well taken care of. I will use them again and highly recommend the facility.MILTON B. | Overall Experience
El cliente no dejó un comentario.aldo A.
El cliente no dejó un comentario.Norma H.
Better drop off communication.Kurt W.
El cliente no dejó un comentario.Desiree B.
El cliente no dejó un comentario.Christopher E.
fix your pricing! A local rental is no where near what is advertised. under 50 miles and under 5 hours is under a hundred bucks. the side of the truck says $19.95 which is laughable, ridiculous and insultingMatthew C.
Make sure windshield wiper blades are goodmichael S.
El cliente no dejó un comentario.Baeyun K. | First Impressions
El cliente no dejó un comentario.Shelly C.
El cliente no dejó un comentario.Samuel M.
Very helpful and thoughtful!Raymond T.
Online U-Haul offers free storage for a month, they did not honor it at 2011 E Fry Blvd U-Haul so I had to pay the whole month even though I'm only leaving items for 8 days. To improve U-Haul should remove free storage from the website if they aren't gonna honor it in all U-Haul locationsâ€¦David R.
I set up reservation for 6am to do mobile pick up and truck was not ready, had to wait until 7 when they opened, which coast me money for guys waitingMichael H.
Professional, customer service oriented and willing to work with you when the unexpected happens in the moving process, thank you Uhaul team!Rachel G.
El cliente no dejó un comentario.Ken C. | First Impressions
I disagree with having to provide an emergency point of contact to be able to rent. My rental agreement my responsibility. My review is not on location, it is on UhaulLynn J.
I have been using U Haul for close to 37 years and have never been dissatisfied with the customer service or the equipment. Graciasedwin B.
El cliente no dejó un comentario.Summer S.
Great staff! They were very friendly and helpful both on the phone and in person!!Rowena M.
Nothing to change. Employees were competent and helpful.Dolores T.
Need to be accessible later than 7 p.m. all week long!Kevin H. | Overall Experience
Close to home, so easy to access. Employees were very professional and processed our order quickly and efficiently.Michelle T.
El cliente no dejó un comentario.Lou ann A. | First Impressions
El cliente no dejó un comentario.SHERRY O.
I ordered two dozen moving blankets and did not receive them. I had to go find some on the town we were moving from. That was more than inconvenient.Nancy H.
El cliente no dejó un comentario.Carol G.
We were disappointed with the Douglas Az Uhaul site when they rented our one way 26 ft truck when we had it reserved...Received a call from a Uhaul representative that was very helpful and understood our dilemma...The Sierra Vista team was GREAT...We enjoyed our rental experience with them and would highly recommend them to anyone...all the crew seemed like the enjoy their job...Thanks Sierra Vista...ROBERT R.
El cliente no dejó un comentario.Mike N.
El cliente no dejó un comentario.Douglas W.
Thank you for working with meDesere S. | Overall Experience
El cliente no dejó un comentario.MARSHALL L.
Nothing. Service was prompt and professionalGeorge A.
Great staff, and inventory of trailers, ( which is what I needed to rent ) Staff is very helpful, and professionalPatrick M.
You need a longer time frame for e-mailing checklist -- not everyone has a smart phone. By the time I reached home mine had expired. No one had mentioned that had a 30-minute lifespan. A bit difficult to compare the photos with an expired link. Nor could the office send me a new link. Not impressed.Virginia G.
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Kalyn K. | First Impressions
El cliente no dejó un comentario.BreAn H. | Overall Experience
Extraordinario servicio al clienteRichard O.
El cliente no dejó un comentario.Edson R.
El cliente no dejó un comentario.William C.
I don't think this facility can do anything more to improve they are A1 top qualityTHOMAS N.
I have used UHaul over the years. The locations work hard because they have to face their customers. If you go online to order, there seems to be a disconnect or a bad habit of making the location responsible. Not okay. I held up my end of the contract, UHaul has not at this point.Ginny G.
El cliente no dejó un comentario.Brittany A.
False allegations and charges will be applied when returning. False location of where vehicle is located date and time. Take pictures keep all documents printed out be ready for large bill. Suggestion do not rent from this company/ LocationBrian C.
El cliente no dejó un comentario.thomas d. | Overall Experience
El cliente no dejó un comentario.phil M.
El cliente no dejó un comentario.BELINDA G.
Nothing. Your staff is very nice and friendly. GraciasWilliam W.
El cliente no dejó un comentario.Jonathan M. | Overall Experience
It was as fast and pleasant experience! No one like to move but being fast at the counter means more time for moving !jack B.
N/a. Excellent customer service. Will absolutely use againJohn T.
The light in hall did not come on automatically, had to walk to other end to trigger sensor. Unit was towards the back of facility.APRIL N. | Overall Experience
El cliente no dejó un comentario.Janice V.
As you no doubt know, it is impossible to put a correct amount of gas into a vehicle that is not full when the customer receives it. On the pickup I rented the other day I over put by $20. On the cargovan today overfill by $10. Other than that everything else was great. I encourage you to please fill the tank of vehicles I rent in the future if you'd like to keep my patronage. Thank you for your service.Patrick B.
El cliente no dejó un comentario.Sue M. | Overall Experience
El cliente no dejó un comentario.John O.
The storage locker was perfect to keep items in until our new home was built.Cary W. | Overall Experience
El cliente no dejó un comentario.john S. | Overall Experience
Not a whole lot customer satisfaction and very friendly employees and happy and good experienceRONALD LEON L.
El cliente no dejó un comentario.WILLIAM M.
Nothing. Staff is great.vincent S.
El cliente no dejó un comentario.Benjamin P.
This is a great facility. Very clean. Loved the unloading bay. Nice to unload U-Box inside a climate controlled bay just a short distance from my storage unit. Staff was very helpful.Stephen S.
El cliente no dejó un comentario.Michael P.
This location is great and is willing to work with customers to make sure they are getting what they need.Khristian K.
El cliente no dejó un comentario.Gerald B.
El cliente no dejó un comentario.Crystal K.
This location in Sierra Vista AZ, had (4) 26 ft trucks available for rent. One was in a damaged condition with the front bumper and passenger quarter panel thrashed. This is the truck they offered me. Really? This truck performed the move for me but was not road worthy.Paul S.
You guys have it DIaled in perfectly!Clifford L.
El cliente no dejó un comentario.Paul W.
My 55â€ tv was broken and a claim has been filed. A couple other minor breaks and scratches but otherwise I was happy with the service by UHaul. I paid extra for professional movers to pack my UBox and was unhappy to see my tv broken. I am waiting to hear from the insurance company to respond to my claim. I did purchase additional insurance on my items so hopefully reimbursement will be coming to me shortly. GraciasSadie S.
Nothing. Making the rental and picking up the equipment was hassle free.FRANKLIN M.
El cliente no dejó un comentario.Anamaria E.
The staff is super friendly and helpful. I enjoyed talking to them. They showed me around and explained in detail everything I needed to know. Told me many times to feel free to talk to them or ask any questions I might have.Patty H. | First Impressions
El cliente no dejó un comentario.Taneisha B.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.JAMES G.
Anytime I have been to this location everyone is very friendly and helpful. Today picking up the truck was fast and simple. Dropping off was also very easy. I'll be using them again in the future.Bonnie D.
El cliente no dejó un comentario.Katie E.
El cliente no dejó un comentario.Doris W.
The man was very helpful and easy to deal with. Happy to do more business in the future. The 8-foot pickup I used for one day came in very handy! ¡Gracias!Jonathan S.
Excellent customer service! Love the prompt attention I was given. They were extremely helpful! Big shout out to Mike for getting me hitched and unhitched!Lanessa G.
El cliente no dejó un comentario.Charles M.
Renting this truck was easy and hassle free. Thanks for your help U-Haul.Michael M.
El cliente no dejó un comentario.Mike Z.
Very friendly and professionalCynthia D.
El cliente no dejó un comentario.Robert G.
It was perfecfRacheau L.
Be more careful when packing the container. My tv was broken during transit.Sadie S.
Employees extremely helpful and friendly. Best experience I have had with any storage facility.jerome l. | Overall Experience
El cliente no dejó un comentario.Rachel W.
El cliente no dejó un comentario.MORGAN K.
El cliente no dejó un comentario.WANDA L.
Great peopleLarnel S.
El cliente no dejó un comentario.Ty S. | First Impressions
El cliente no dejó un comentario.tom J.
Danny was very helpfulTRACEY R. | First Impressions
El cliente no dejó un comentario.ERIC T.
El cliente no dejó un comentario.Jerald L. | Overall Experience
El cliente no dejó un comentario.Ray M.
El cliente no dejó un comentario.Mike N.
El cliente no dejó un comentario.Raymond R.
El cliente no dejó un comentario.Sue M. | First Impressions
I only went with uhaul because other storage places were full in the local area. Uhaul is the most expensive and they dont prorate the payment so because i paid for a month on the 29th and moved out on the 17th, I wasnt refunded for the unused days which I feel should be disclosed prior to the rent since it is the most expensive rented storage locally. I was disappointed of paying more and paying more for unused days.Susan C. | Overall Experience
Very fast service and call back. Very friendly and reliable, makes me further trust your storage facility.Johnny w. | First Impressions
Very friendly staffthomas d. | First Impressions
Staff was knowledgeable, professional, and respectful. Facilities are well designed and maintained.James N. | First Impressions
I forgot to let you guys know that I took everything out on both storages this is Barry Aten this happened on last Thursday I'll be in tomorrow sometime.Barry a. | Overall Experience
El cliente no dejó un comentario.JAIME C. | Overall Experience
Thank you we’re having one of the best storage areas in the country I appreciate you having me as a customer and I wish your company all the luck in the world thank you very much and have a great day bye for nowGEORGE V. | Overall Experience
I'm chemical sensitive, so the the 2 bug killer boxes emitted so much that it permeated through all my boxes and double- bagged and boxed clothes and other items. It ruined all my clothes and quite a few other items (70% of the 10x10) despite 6 different medical cleaning methods tried, so I have to watch for that and it is the reason we stopped our storage. The only real complaint in your power was the messed up account and storage unit info in the beginning delaying our entry 4 days and missing our helper crew for move in day. It was easy, clean, and dry in our outdoor unit.Marie H. | Overall Experience
I have been to a lot of different storage places and this location is by far the best one yet. I'll be back.Gary T. | Overall Experience
All of your employees are first rate people and I would recommend them in a heart beat.Richard L. | First Impressions
El cliente no dejó un comentario.mathew c. | Overall Experience
El cliente no dejó un comentario.Carl M. | First Impressions
El cliente no dejó un comentario.donna l. | Overall Experience
No commentshoward p. | First Impressions
Always helpful every time I went in there. Moving is stressful but the team at this location made it a little easier.Nicole K. | Overall Experience
The staff were very helpful and pleasant and the facilities were clean. There were dollies available for moving boxes. My concern was with the security system. The main entrance door didn't always lock after I exited and the alarm always sounded regardless of me entering my code. It seems alarms would be easily ignored if they are routinely going off. It didn't feel completely secured because of these things and seems like an issue to address.Janet Z. | Overall Experience
El cliente no dejó un comentario.Mike H. | First Impressions
The people at Sierra Vista Uhaul are great! Very friendly and they go out of their way to help you out. Moving is a stressful experience, and friendly, helpful people are much appreciated.Thomas M. | Overall Experience
Lots of tips and friendly service- only an overestimate of needed space- could have used smallerMarie H. | First Impressions
El cliente no dejó un comentario.Patricia M. | Overall Experience
El cliente no dejó un comentario.Amanda S. | First Impressions
El cliente no dejó un comentario.timothy t. | First Impressions
El cliente no dejó un comentario.JOSEPH N. | First Impressions
El cliente no dejó un comentario.Jazmyne H. | Overall Experience
El cliente no dejó un comentario.Debra P. | First Impressions
I always felt safe coming into this Uhaul facility, which was important since I left an abusive relationship and this is where my stuff (that I could take) ended up. I also appreciated the staff. They were very kind and helpful. The other think I liked was the little area set aside where you could donate anything you didn't want. THAT was worth the cost of the storage right there. I'd give you all 6 stars if I could.Britta A. | Overall Experience
GraciasTerry H. | First Impressions
Great customer service!Jennifer C. | Overall Experience
The representative that assisted was so helpful even got a quote for trailer and hitch in the process!Jazmyne H. | First Impressions
Staff was over and above excellent thank you so much!!!Charles B. | Overall Experience
El cliente no dejó un comentario.KAREN K. | Overall Experience
I'm 71, an Army retiree, 100% combat disabled, and married. U haul has a disrespectful policy of demanding name, address, and phone number of someone that doesn't live with us. I was forced to go back home and get my address book. So they are not trusting adults? This is an insulting policy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Roderick S. | First Impressions
Very secure place and safe mindmiguel s. | Overall Experience
The website to do autopay kept crashing and not accepting my credit card so it was annoying to remember each month to pay bill.Brooke V. | Overall Experience
El cliente no dejó un comentario.Jo Y. | Overall Experience
El cliente no dejó un comentario.jerome l. | First Impressions
Staff is very helpfulJennifer C. | First Impressions
El cliente no dejó un comentario.JAIME C. | First Impressions
El cliente no dejó un comentario.Kimberly M. | First Impressions
El cliente no dejó un comentario.Angel S. | First Impressions
El cliente no dejó un comentario.Jenny E. | Overall Experience
El cliente no dejó un comentario.Russell P. | Overall Experience
Did not like the prices going up.lisa s. | Overall Experience
Great company and great staffBradly P. | First Impressions
El cliente no dejó un comentario.timothy p. | Overall Experience
Exactly what I neededROGER C. | Overall Experience
El cliente no dejó un comentario.Glen M. | Overall Experience
The only suggestion is that better signage to show the location of the facility’s entrance would be helpful.David E. | Overall Experience
El cliente no dejó un comentario.Chris B. | First Impressions
The two guys working on Tuesday 11-30-21 were very helpful.Michael D. | First Impressions
El cliente no dejó un comentario.Larry S. | Overall Experience
El cliente no dejó un comentario.ROGER C. | First Impressions
El cliente no dejó un comentario.William W. | First Impressions
As previously stated. The staff made all the difference. I would highly recommend the facility.SEAN M. | Overall Experience
it was a pleasure doing business with the staff. They made it a wonderful experience. I highly recommend the facility.SEAN M. | Overall Experience
El cliente no dejó un comentario.Lorena N. | Overall Experience
El cliente no dejó un comentario.Bonnie S. | Overall Experience
El cliente no dejó un comentario.sue ann c. | Overall Experience
Very well managed operation.Jerome L. | Overall Experience
El cliente no dejó un comentario.David E. | First Impressions
El cliente no dejó un comentario.Jamain R. | First Impressions
I would have given excellent if the garage doors worked when we were moving out. The lady that clean the units was super helpful, friendly and was great to deal with.John B. | Overall Experience
El cliente no dejó un comentario.derek m. | Overall Experience
Very clean, well kept and secure …mary t. | Overall Experience
El cliente no dejó un comentario.MICHAEL M. | Overall Experience
El cliente no dejó un comentario.Jeffrey B. | Overall Experience
Great staffGARY W. | First Impressions
El cliente no dejó un comentario.Rennie R. | Overall Experience
El cliente no dejó un comentario.Jamain R. | First Impressions
Everyone is always professional, courteous, and friendly when I go in. They are very customer oriented.Beverly T. | First Impressions
Loved talking and the help Miss Mary was. Give her a big hug from us.RICHARD C. | Overall Experience
El cliente no dejó un comentario.Penny W. | Overall Experience
El cliente no dejó un comentario.Monica H. | Overall Experience
El cliente no dejó un comentario.Earl B. | First Impressions
El cliente no dejó un comentario.JANET D. | First Impressions
Always a great experience with U-Haul I wouldn’t use any othersBARBARA S. | Overall Experience
El cliente no dejó un comentario.AUNTRILL R. | First Impressions
El cliente no dejó un comentario.Kevin b. | First Impressions
Thank you and your staff for helping out with me getting a storage space thank you and have a pleasant MondayGEORGE V. | First Impressions
El cliente no dejó un comentario.Tara R. | Overall Experience
Very helpful and answered all question fast.WAYNE R. | First Impressions
Great service by the assistant manager.Paul W. | Overall Experience
Thank you for the help!KERRY C. | First Impressions
The gentlemen involved in answering my questions and then leasing the unit were very helpful, considerate and easy to converse with. Made me feel right at home!Mark W. | First Impressions
I never got to really use the unit- I had a reservation, but upon going and being told that I could upgrade to a larger unit since there were 2, I was told that this local facility can NOT ever reserve anything- once you put your name in your month starts- so when our U-haul truck full of stuff comes across country arriving to put the stuff in MAYBE they will have a unit ready- we do like the first month free - we have 3 weeks between arrival and our apartment opening up. The relative that is here already reserved in June or July and walked in there yesterday to check on the change in actual storage spot. I was briefly reassured after the gruff and irritated correction that the busy season is ending and we SHOULD get one- who knows which size and where.Marie H. | Overall Experience
El cliente no dejó un comentario.Justine S. | Overall Experience
El cliente no dejó un comentario.Christa S. | Overall Experience
El cliente no dejó un comentario.Marc L. | Overall Experience
El cliente no dejó un comentario.Gary P. | First Impressions
First impressions are the most important and when I walked into the office, it was so very clean and tidy! I loved the storage size demos in the office that show you what a 5 x 5 or 5 x 10 actually looks like. I thought I wanted a 5 x 5, but after seeing it, I went with the 5 x 10. The gentlemen who helped me out were friendly, funny, and helpful. They set me up on an autopay (because I didn't want to deal with remembering such an important bill) and explained the card key. Added bonus was the knowing there is such good security. I will definitely recommend this facility! Wish I remembered the name of the gentleman who helped me. He was great.Britta A. | First Impressions
El cliente no dejó un comentario.SEAN M. | First Impressions
Both rental (Phx) and drop facility (SV) was amazing. Our bonus was the free month storage. So we could PUT our stuff away and not be "PACKED" in our new home. THANK YOULisa G. | Overall Experience
El cliente no dejó un comentario.John T. | First Impressions
Levi was excellent and really helped with the check in process. He deserves five stars. I had reserved a storage unit online, only to find that none was available when I arrived. Levi worked to find an available space and ensure that I was able to rent it. It is a concern to me that I reserved a space on line, following Uhaul's process, then after traveling across country, finding that my reservation was essentially worthless. That's a 3 star performance, maybe 2.David E. | First Impressions
I think you guys are the best and it’s good to see the Kmart building was put to good use LOLTeddy K. | First Impressions
El cliente no dejó un comentario.Albert S. | First Impressions
El cliente no dejó un comentario.Elizabeth C. | First Impressions
Customer service was outstanding, thank you.Arthur G. | Overall Experience
Both Location's : pick and drop off, the staff were amazing and Friendly.Lisa G. | First Impressions&t