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HANI TCustomer Reviews for U-Haul Moving & Storage of Vestavia Hill
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Chris was outstanding services
JASON D | Overall ExperienceTruck broke down
MADELINE RPersonal amable
Sara WCharged card $15.73 After I was gone
GARY CVery easy return. The gentleman at the front desk was very nice.
NANCY EA couple more employees would have made things happen a little quicker. Other than that, Chris "The manager " was cool
CHRISTOPHER GAll went well!
CHRISTOPHER RThe steering and front suspension if the truck I rented was worn out and dangerous. I had to constantly fight the wheel at speeds above 50 mph to keep the truck in the road. The gas cap was broken so I had to go to the location for advice before refueling which added to the mileage charge. The employees were friendly and helpful but the equipment is worn out dangerous junk. I would recommend to a friend but would advise to be careful.
Gregory HGreat experience and great rates.
Adrienne C | Overall ExperienceBoth Customer Service Representative that I encountered was absolutely amazing at their jobs. I am older and not tech savvy both were helpful.
KIMBERLY SThe cellular service is not strong enough to return truck with the app. If there would not have been an agent working, I could not have returned the truck. Or, there is something wrong with app.
T CThey were excellent
BRANDON BNot a thing!!!
John MCustomer Service was great,
SIRETTA WGreat customer service everything was great
Charles TStaff went above and beyond to be helpful, facilitative.
Janice M | Overall ExperienceJasmine at the Vestavia store was awesome! I'd hire her at my company.
RYAN HConstant great care & service!
DAVID BEverything was wonderful. Great experience.
JEMEKA BI was very happy with my experience
Stephanie PChris and Marcus has awesome customer service very friendly
Tonya Dchris was great to work with you and especially helpful
JAMES W | Overall ExperienceGreat staff
James T | Overall ExperienceChris had great customer service. He went above and behind to help with my moving process
Elixis SEverything was great. Customer service was excellent. The guy was very professional and friendly.
DEANTHONY SEasy return
Stephen LChris, is the kind of person/employee you might want to utilize more in your company, ie: I rented a space leaving on a 6 mos. trip out west, trip ended after 4-5 mos., while loading van, he spoke, while working in area, and upon letting him know I didn’t need space anymore,and conversation, he remembered my trip and my destination.
ed s | Overall ExperienceThe staff at the facility were very helpful and accommodating.
Medhat A | Overall ExperienceContinues to be well above expectations.
David BNothing he was amazing and friendly I wouldn't change a thing 💛
Tyiesha sDrew and Chris were great!!
Lawrence BThe guy that took care of us at the desk was awesome!
Kim DChris was awesome! Excellent customer service!
Tiffany L | First ImpressionsChris was extremely professional and efficient, easily talking with customers while waiting on computer or printer... not wanting anyone to wait long. Kudos! Excellent job!
Glenda BThe final cost was shocking! I brought back in less time than I rented it for and with more gas in it than when I picked it up. Original price was $81. Final price was $135!
Bill CThe guy that was working gave great customer service! Everything was good. ¡Gracias!
WILLIAM LEverything was Good !
JeVonda KTruck was well maintained and worked properly.
EDDIE GUsing UHaul was a very positive experience. From the reservation personnel to the customer service representative at the location everyone was very helpful and professional.
Sandra HU-Haul has perfected the in-and-out process for its customers. I love the online reservation system and the ability for early, online check in. It is easy and convenient for customers who are on a tight schedule. I have always had a good experience with U-Haul.
Jeff HThe truck was clean except for the inside of the truck bed - it had debris which I removed so I would not be charged for something that I did not do and was there when I picked up in the truck.
Tammie FGreat employee help
Mary MI ordered a 20" truck and they gave me a 26' truck. When I called as I did not want to drive the larger truck, customer service indicated there was a 20' truck 30 miles away at another location and I could drive there if I wanted. Not sure why I reserved the truck 3 weeks in advance if they were not going to provide the truck I ordered.
Jon OInterior of truck wasn't very clean. The floorboard and console was dirty from previous renter. Other than that, the truck ran and performed great.
Phillip MDrew is extremely professional and such a blessing! U-Haul should definitely consider him a great asset!
JOSEPHINE T | Overall ExperiencePick up and drop off was very easy!!
Stacey WThe van was great! My only issue was the 24/7 service on the app. I had originally entered all my info before getting there, but then I had to enter it all over again for some reason. So it took a while before I could actually drive the vehicle. Then, when bringing it back, the app was glitching so it took a min before I could complete the return of the vehicle.
natalie dAlways a great experience. Things go smoothly. Friendly folks!
David BGreat staff when I arrived to get the truck as well as dropping it off. Would recommend 100% this location and the staff.
Erika WCustomer service was super friendly & helpful! I will definitely return to this specific location for the reason! After a long day of moving, friendly & helpful service is much appreciated!!!
Denise PUnderstaffed. You need more than one employee at this location. Very kind young lady but you need to have at least two people.
Paige GCustomer service was the absolute best. Would definitely use this location again on future moves.
Yolanda GAppreciated the ease of the drop off. Called about getting my receipt via email as it did not come for several hours, but the matter was quickly resolved. Easily found location. Wish I had known there was storage available there before booking it elsewhere.
Alfred YVery professional, helpful and friendly.
Ginger J | First ImpressionsI can't think of anything.,The rates were very reasonable . The agents were extremely nice and helpful, the truck drove great.
Ernest PI am very satisfied with my storage experience at the Vestavia Hills, AL location. Chris and Drew were a pleasure to work with always kind and helpful. Wii definitely use U-Haul in the future if the need arises.
Brenda Y | Overall ExperienceCustomer Service Manager there is always professional, knowledgeable and top notch service!
Derrick CHave more knowledge of the rentals amount , when checking the trucks back in
LAWANDA CI recommend that location to a friend already. Drew was extreme help very professional showed me how to operate the van and Chris was also very fast and efficient five stars very professional.
JENNIFER WDolly and pads weren't on the truck so I had to drive back and get them. Chris (staff) was unprofessional and rude and blamed me for not getting the supplies when he brought the truck around. My original reservation was cancelled and the contract I signed was altered sometime through my experience. The drop off location was changed without my knowledge. Customer service was contacted many times to get correct info and remedy. My written contract was for another truck than what I had in my possession (different license plate). No one knew what was going on but just wanted to charge fees rather than figure it out. First time using U-Haul and certain I will not be using the service again.
Colton CDrew at Vistavia Hills did a great job. The person who I returned the trailer in Auburn did not do his job. He did not check in the trailer in the system so I went back the next day to get the process completed. Drew did great- the guy in Auburn did not.
EDWARD LGenial
LaTretta W | First ImpressionsThe people there are excellent !!!!!
Deryl C | First ImpressionsAlways find staff helpful when I have a concern or question.
RICHARD M | Overall ExperienceChris went out his way to make my storage rental smooth and painless. I would highly recommend this location to everyone.
JEFFERY G | Overall ExperienceI don't recall his name at the moment but he went beyond helpful to get what I needed. It was also a quick process. Returning the truck was also done and didn't have to wait for receipt.
DORIS C | First ImpressionsThis was the best U-Haul rental service we had ever had. Thanks so much for making me and my wife feel safe. Great Job Chris.
ROSA F | Overall ExperienceHave rented at this particular location before and that's why I came back when I needed storage. I have always found staff to be friendly, courteous and willing to assist me with information and answers when I had questions.
Richard M | Overall ExperienceNot enough moving carts available. That's my only complaint.
Samuel F | Overall ExperienceManager is supper nice and helpful all the time thanks again !!
Shannon N | Online Move InChris and the rest of the team were extremely professional and helpful for all of my storage needs.
The O | Overall ExperienceThere was a water leak into the unit.
tracy a | Overall ExperienceEverything was great, except your pricing. It is too expensive….
Juanita T | Online Move InFrom the minute we reserved the storage due to a death in the family… the office staff was super kind and helpful, showing us all available units, etc.
Marty T | Overall ExperienceChris was friendly and very accommodating from check in to completion. I selected one unit but upon moving in I realized it wasn't large enough. Chris was patient the whole time and didn't hesitate to make sure I found a bigger unit. ¡Gracias!
Stacy W | First ImpressionsEveryone who works in the office is incredibly kind and helpful! There are many times that Chris and Sabrina went above and beyond for me.
Cordette C | Overall ExperienceMy only complaint is the rate kept going up and up and up. Three increases from when I signed on is a little ridiculous personally but I get it. Also, why in the world would you require to swipe out of the secure area. Swipe to enter I totally understand and thought that was great but swipe to leave is insane. Just inconvenient to get out of your vehicle to swipe out when it should just raise. Just my opinion. Thanks!
matthew w | Overall ExperienceEasy access; felt comfortable.
Michele S | Overall ExperienceChris Shell did a great job. He gave all the help I needed and answered every question I asked. Great attitude.
Wesley G | First ImpressionsGood experience
Kelvin T | First ImpressionsThis U-Haul location made things really great for me. I easily got a truck, inside storage unit, and all the staff were really helpful. Chris was very helpful! 10/10 recommend
SOLOMON N | Overall ExperienceChris, the store mgr. was friendly and extremely helpful.
Douglas C | Overall ExperienceThe gate was not working and the guy was very bullish, nasty, aggressive. He snapped on me and told me if I needed his name he would tell me so if I needed to report him, he had the entry of the gate blocked, instead of helping me, he walked upon my car like ge was going to approach me, he was very angry. It didn't get any better when I went in to close the account, the guy and female was nasty as well
MICHELE C | Overall ExperienceChris was excellent. If I ever need to rent a storage unit. Again I will call Chris.
FREDERICK T | Overall ExperienceThe two ladies at the desk were very friendly and helpful. Very pleasant experience because of the excellent customer service skills of the two staff members.
TIMOTHY W | First ImpressionsContinue billing me, months after I closed out my account.
LEONA M | Overall ExperienceI discussed move our date with the gentleman in the office by the name of Chris and also an older lady as well it was July 1st when I moved out I told them a month in advance that I was moving out so that was June the 1st and again I moved out July the 1st, you all need to fixs your dates.
Angelia W | Overall ExperienceThe facility, layout and services were all good. However, the storage prices are higher than at other locations. The hallway where my storage unit was located was partially dark because a couple of the hallway lights were out; so, I had to use my cell phone flashlight inside the unit to see and place items. The facility offers two on-site moving carts, but only one was a useful flat cart while the other cart had permanent bars that wrapped around the top of the cart--making it useless since the bars prevented any item stacking. The move-in process took longer because we could only use the one flat cart for unloading.
Masi K | First ImpressionsWhen moving in the staff that was insight was extremely rude, used foul language.. then threatens that I would be trespassing. The manager however, was great
Brennan W | Overall ExperienceThis facility was fantastic! Very nice and friendly!!
debbie b | Overall ExperienceSabrina is the manager and does an excellent job! We received exceptional customer service. She is knowledgeable about her business and resolves any issues quickly and professionally. Everyone in the office is courteous, friendly and very helpful. It is a great environment when you walk in the door. The facility is extremely clean and safe. I recommend Sabrina for Uhaul's manager of the year! She truly goes up and beyond and out of her way to help all of her customers. Definitely an asset to Uhaul's brand. Sincerely, Tammy Flowers
Mia M | Overall ExperienceSabrina is an excellent manager at your facility and was very nice in helping me with my storage needs. I would definitely continue to use the vestavia uhaul location in the future.
LADONNA G | Overall ExperienceGreat facility, Sabrina is the best😀
robert e | Overall ExperienceEach person I interacted with was knowledgeable, very courteous, and friendly! A pleasure!!!
Michele S | First ImpressionsSabrena Deming, the manager at the Vestavia Hills, AL storage facility was extremely professional, as well as very kind and helpful. She was instrumental in me being able to close-out what had been a very long rental of a unit and I appreciate her very much! She followed-up with me on the phone while I was traveling back home to Florida and I don't know what I would have done had it not been for her help. Thank You Sabrena! You're The BEST!!! : ) Joe
Joseph G | Overall ExperienceThis team was exceptional throughout the two years we utilized the facility. Sabrena was so welcoming and sweet. I'm truly grateful for their kindness and great service. I needed a facility after my mother's passing. This location was nothing but spectacular. Gracias
alexandra d | Overall ExperienceMy experiences has been kind and accommodating, even doing the times of covid 2019 - 2020. If I ever need again will definitely consider this location on Mtgy Hwy, Vestavia Hills near interstate. The management (Sabrina) will work with you if any problems.
RUTH D | Overall ExperienceNice and friendly
Anquinetta M | Overall ExperienceThe manager was nice on the phone. In person, she was very unprofessional. She made me feel like a criminal. I never argued with her, but she wanted to embarrass and degrade me in front of others. She threatened to call the police, even though I didn't do anything but try to move. She and the janitor was watching me move. The unit area was hot and I had to take my time because I wasn't feeling well. I went through many problems over the last few months and I was sick when I moved out. I had back problems and dehydrated. I was fighting the pain and illness. The manager didn't care. She was screaming at me. I went home upset, crying, embarrassed, sick, and in shock. I will never go to another UHaul again.
Rosalette J | Overall ExperienceSabrina was amazing, friendly and helpful!
miranda a | Overall ExperienceSabrena and Chris were so patient with me. They were very polite and got me taken care of. I will definitely be coming back.
Angelia W | First Impressions