Comentarios de los clientes para U-Haul Moving & Storage of Vestavia Hill

Darius and keshia were awesome and answered all my questions and made sure my family and I got the truck we needed to move.

Best service ever!

Thank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.

Sabrina was a great help.

Truck info screen showed oil change due soon. There was nowhere to relate this during check-in. Thanks!

I had various wine storage lockers at the same location for 15 years. Staff has always been professional and accommodated my wine storage needs. I will not hesitate to recommend Uhaul.

awesome staff!

She was very nice ask how am doing holding an conversation with me and not just trying to get your money and get you out the door I felt great

The representative working at the desk was amazing, I love her to death! She deserves a raise

I would only recommend the vestavia hills location because of the guy that was working there. He was extremely focus on the customer & made my extremely bad experience with uhaul variable. He's the best. The Pelham location ,Jeremiah did seem to care about the customers future business. I will not return because of the way I was treated by him

There were only 5 blankets in the supply bag on the truck (not 6, so I hope I do not get charged). The after hours return process is flawed..website and app said it had no record of my reservation (even though I used the app to make the reservation!)

Great place with great people. Going to miss it.

My experience was great. Manager was super. Will use again in several months.

The associate that helped me was exceptional.

Be sure the customer knows the time they have to turn the truck in before they are charged for another day.

Easy

A little pricey but the customer service was worth it!

They were very nice and and went above and beyond to help my family get done what we had to do and I really appreciate the young lady that waited on us

Followed COVID guidelines to a tee.

Nothing

Customer service was friendly and knowledgeable.

The cargo van worked out great. We had made a last minute decision to rent a van. Within a couple of hours, we were using it in the move. Thanks!

Excellent facility and Sabrena is so friendly and helpful!

Counter Staff at this location greeted me promptly and courteously. We used the rental and returned easily, and they were fantastic to work with. I recommend this location

The asst manager was great. Also had a opportunity to talk to manager over the phone she was polite and very helpful.

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Sabrina always great she’s very professional!

we have used this location to store daughter dorm contents 3 summers in a row; it has been excellent every time; 1st 2 yrs were best because we had ground floor unit near entrance/exit/ofc & not too far buried in bldg; don't like having to go up elevators & down many halls & turns, but know it depends on what is available; mgr Sabrena Deming is tops

vehicle interior trash including prior rental agreements, very slow service when returning vehicle

staff was extremely helpful and friendly Having dollies available near the elevator was fantastic

Great customer service.

Fantastic staff!!! They went above and beyond to make the entire process easy. Highly recommend this location. You are treated like family.

Sabrina and Darrius went out of their way to make this an easy experience. Everything was great.

I reserved the smallest truck and when I got there, they have a much larger vehicle, of which I only filled up about 1/3 of the interior space with my belongings. They also changed the pickup location without asking if that was okay. The pickup location was much further from my house than the one I requested. I will likely not use UHaul again for these reasons.

Very professional

The guy that was working was super nice and helpful. He was there for pick up & drop off. Will use you guys again for sure. Thank You

Dehreon Lewis did an amazing job helping me find the perfect sized storage for my moving needs . He was professional and answered all of my questions.

It was a pleasure dealing with Sabrena!

I thought the facility was in excellent condition. The manager that assisted me with the rental process and then ending the agreement was extremely helpful and very friendly. She made the process very easy and convenient.

The only thing that I didn't like is that the price kept going up. It got just too expensive .

Management is prejudice. Employees are afraid to speak up and I have billed incorrectly

Your service Especially doing this pandemic was excellent

Thanks for everything. The service was more than expected.

Such nice people!

Awesome

Again excellent customer service by both Darrius and Darian! I highly recommend this location.

Great customer service!

This started out as a terrible experience. The original reservation was for a location closest to the house. When I showed up to pick up the truck a very rude lady said the reservation had been transferred to another location. She offered no reason, no apology and refused to provide me with the $50 credit for not having my reservation on time. I will never use this location or recommend it in the future. I arrived at the new location (1420 Montgomery Highway) and the clerk offered an explanation about the change in reservations and apologized for the trouble. He said he didn't know about the $50 but would try to discount my rental (ended up being a $10 discount). This location understood customer service. The Highway 280 store had no clue. I understand changes in reservations but why couldn't I have been notified the night before? This put me an hour behind on moving my daughter. Add the frustration and irritation the useless clerk created, it wasn't a very pleasant experience. I would have no problems recommending the Montgomery Highway location but there is no way I would ever recommend the Highway 280 location. It does not reflect the positive reputation UHaul wants to project.

Not pleased that there was equipment in the truck that was deliberately put in the way to try and charge us extra if we wanted to move it. Never using UHAUL again. There are other moving trucks that are of the same quality and not trying to run a scam. Ridiculous.

Nice staff as well.

The staff was extremely nice and went above and beyond to take care of me.

Sabrena and her staff are super nice and helpful! She was so accommodating even when there was a mistake on my account. It was corrected on the spot. Can’t beat her fantastic service!

Everything went smoothly.

Sabrena did a great job to get us out the door quickly! Very friendly and professional! I'd highly recommend this location to anyone looking for a truck rental!

Fast and easy return, awesome customer service.

I would like to give a BIG shout out to Darrius Artis at this location. From the 1st day that I moved into the unit, until the last day, he has been a Superstar Represenattive of the U-Haul Company Brand. He assisted my family with every aspeect of our storage and rental needs. Yesterady when we arrived to pick up our truck, we were informed by the CSR on the phone that the keys were not dropped off and thus we had to wait for 2 hrs or see if another location had a similar truck. I saw Darrius in the store and asked for help. We explained the situation and he advised he attempted to reach us the prior day due to a system glich. Since the store was n't open yet and we had Glorified Movers coming in 20 minutes, he immediatley assisted us. We received our truck 15 minutes before the movers arrived. If you are looking for a good place with great service, go to this location and ask for Darrius, you will not be dissapointed. Thank you Darrius. Stay Safe and keep up the Great Work Sir.

The truck had not really been cleaned before I took it. There were mats on the floor with mud all over them. The people who assisted me were wonderful! They made it all work!

Outstanding service from Sabrena. I especially appreciate her safe health practices. Thank you, Sabrena.

Check in and check out were seamless

Had my trailer ready to go. Easy in & out!

staff was very helpful with several questions and explaining options to me. The personnel called me by name when I walked in the second (and third) times. Great customer service

Poor customer service. Representative was not polite. Vehicle broke needing several repairs. Will not recommend this company and location to anyone.

Great experience ! Thank you so much ... if I have to store my belonging again this Is definitely the UHAUL I’m going to !

I turned in the keys to the drop box before I realized I needed to take pictures of inside. Wish it was a way to make sure that mistake can not happen. I saw the notice on the drop box after I'd already dropped in the keys.

Wow!!!

Mgr. Sabrina was the “Best”! Very knowledgeable, helpful, and personable.

Considerate and knowledgeable

Sabrena and her team made our experience above and beyond expectation. I’ve moved often with work and Sabrena’s team has been the best I’ve experienced in the country! Well done!

The associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delight

no comment

The manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!

Sabre a was excellent! Very personable, knowledgeable and attentive.

I had a great experience. Sebrena was extremely helpful.

In my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!

thank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for us

Served all my needs well

Sebrena made the process easy and gave me a quick ride to my new space. Thanks so much

Sabrina is the best CSR ever!

The only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.

Good experience. Helpful staff.

Thank you!

No sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to B

The young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.

Used this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.

Convenient location

Staff was super friendly and helpful.

These people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!

I appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!

Clean facility

These folks are amazing1 I had an urgent need and they jumped through hoops to help.

Our experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.

Professional Service during 3 Year Rental, Appreciate Help & Everything

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Great experience. Friendly and very helpful

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The manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. Thank you

J

I Love that place. It's convenient, well kept, the staff is great .

Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.

the staff made every effort to accommodate

The manager was very professional and helpful! One of the best UHAUL facilities I have ever dealt with. Top Notch Operation!!!

Easy check-in, very friendly and helpful staff!

Thank you for your kindness.

Na

Very helpful staff!

Very nice and accommodating

Really good experience Great staff

Thank you. Excellent experience with u haul.

We had a storage locker here for several years and the service was excellent and the staff was very helpful.

thank you

Sabrina was excellent!

The ceiling in my unit is falling in and water had leaked into the unit damaging some of my stored property causing mold and mildew on furniture and boxes. I reported this to management but have not h

The elevator malfunctioned and we got stuck in it several times during our move in. Not a good thing for my husband, who has claustrophobia. Other than that, everything was clean and well maintained

Great experience with UHAUL! The staff extra helpful and kind.

We had a very bad truck rental experience- no manager has ever returned our call. We are anti Uhaul and will be for some time!!!!

Sabrina was a pleasure to work with and very accommodating of my needs. This U-Haul location will always be my go to! Great customer service! Sabrina gets 10 stars from me. Tonja A. Brooks

Price too high. For what I paid should have 24/7 access to my property. Also Uhaul is too eager with price increases. Many times the gate was inoperable. If you don't like price move out!

It is interesting that there are 2 Uhaul’s on the same road - less than a mile apart but each offers a completely different experience.

Wonderful service!

Great experience. Helpful and friendly staff. Just what we needed for our old records storage.

I'm 72 years old and this was the most physical move, but the help was great

I really appreciate the professionalism of the staff. They were very polite and understanding with me. I like the way they will work with you to keep your possessions if you are having trouble paying.

The faculty was wonderful and the staff was very accommodating.