Customer Reviews for U-Haul Moving & Storage of Vacaville

Rating:

4.0

Nice clean equipment

Rating:

5.0

Excellent customer service

Rating:

5.0

Staff is always attentive, prompt and courteous! Keep it up!

Rating:

5.0

Your team provided excellent service and was helpful throughout my rental time

Rating:

4.0

my pick up location was 30 miles from home Not convenient

Rating:

5.0

Pickup was ready when I arrived. Lady was quick and friendly and pleasant during check in. When I returned the pickup, I was greeted by an employee as soon as I got out of the pickup. He was very helpful and pleasant. I was out in record time.

Rating:

5.0

Easy access, fast help, lovely people

Rating:

5.0

Super easy

Rating:

1.0

I was told the vehicle had a certain amount of gas and that want the case. And I was over charged

Rating:

5.0

The staff at the Vacaville office are very good but one employee, Dominick goes above and beyond for customers. I've seen him exercise so much patience with customers, keeping the situation from escalating. He has always been professional with my family, he knows the U-Haul products, makes sure all hook ups are strong and safe…never cutting corners! He is my go to guy!

Rating:

2.0

15' van wasn't ready at scheduled time of pickup. Staff provided 17' van three hours later. Staff was friendly but lacked a sense of urgency and appeared under staffed. Long, slow lines delayed the overall process as well. No significant issues with the van but it just rode pretty rough.

Rating:

5.0

Very accommodating and smooth riding 🙏

Rating:

5.0

I can't think of anything to comment on.

Rating:

4.0

Get the 24/7 App working , it worked to check out, but it kept freezing when trying to check in

Rating:

5.0

We rented a trailer for two days and only needed it for one day. So we took it back a day earlier then we had originally made the reservation for. We were pleasantly surprised that we were only charged for the one day we actually needed it for. Great service even though they were short staffed.

Rating:

3.0

Give more than 51 miles going from Vacaville to Sacramento. And make sure your representatives give dollies and blankets when customers have paid for them. The trucks dash brake lights & sensor kept going on. And the truck jerked as though the engine was not getting fuel. This truck needs maintenance.

Rating:

5.0

When doing a pre check I did notice two tires close to being bald i was a bit worried but had to make the trip. No issues while towing my vehicle

Rating:

5.0

Everything went smoothly for me. Keyanna and your staff was helpful and the vehicle I rented was very clean, comfortable and perfect for what I had to move. Thank them again for me please. CM

Rating:

5.0

Top notch customer service

Rating:

5.0

Great service

Rating:

4.0

Really helpful staff

Rating:

5.0

The Vacaville Team has always given the best experience. I appreciate the professionalism and just the fun atmosphere this team delivers each time I need equipment. I appreciate it and keep up the good work.

Rating:

5.0

Great customer service and reliable too. Clean facilitie.

Rating:

5.0

Everyone at both locations I have talked with or seen in person have been excellent in assisting my needs even at the least minute request

Rating:

2.0

I made a reservation two months in advance for a 4x8 enclosed trailer. I did not get a 4x8 when I went to pick it up. I was switched to a 5x8 which was a lot taller and caused me to use more gas then I planned for. I made the reservation that far in advance so I could get the trailer I asked for. Very disappointed in the lack of communication and willingness to get me what I reserved. I was told I could go to San Rafeal to get it at day if pickup. If it was in San Rafael why was it not moved to Vacaville so I could have it???? No accommodations were made for me it was basically take it or leave it. Very disappointed.

Rating:

4.0

Actual U-Haul center— what you would expect

Rating:

5.0

Everyone from the manager down goes above and beyond to help make things right. Been doing business with them on both storage and equipment rentals for the past 9 months, with nothing less than 5 star service. Times having to wait because there very busy, but the service was worth the wait.

Rating:

5.0

Every worker was very helpful on all levels

Rating:

5.0

Friendly efficient staff.

Rating:

3.0

I was charged for items I did not use. (Moving blankets )

Rating:

5.0

Very professional and polite

Rating:

5.0

Anthony is always professional and friendly They do great work here!

Rating:

2.0

Waiting 20 min before being helped. Worker on phone the whole time.

Rating:

1.0

I reserved a 6X12 Trailer 5 days in advance and guaranteed at the first location for pickup at 07:00am, Upon arrival the lady said that they did not have it, and that she let the manager know the day prior that they were not going to have one, no courtesy message or text was sent to me, in order to adjust my plans. I went to a second UHaul location and didn't have one either, and I Needed to move my son out of his apartment in Sacramento and move him to UC Santa Cruz location, so I reserved a Cargo Van, because of my sons Queen size bed. I also called corporate and spoke to Summer, to file a complaint, she talked with someone and said that they can offer me s $40.00 discount, but, that would not be sufficient for a compensation, the fact, I wouldI have to pay for the rental at $.79 cents per mile, would be difficult, compared the the price of the 6X12 Trailer. Summer said that they can do $.29 cents per mile, and I asked Summer is that information in the system, and will I have a problem when I go pick up my Cargo Van, she said no, and it was in the system, upon arrival at yhe 2nd UHaul location, they said that there was no notes. And the lowest would be $.39 cents per mile. 2 Agreements we're broken by UHaul, I'm still pending final charges. The Van was Dirty, the windows was dirty. And There was a Large bundled Clump of long hair in the side of the drivers door. Unsatisfactory, if I can give the worst rating for an poorly run Company. I would. I've never had this problem in my past rentals with UHaul. Why have your prior outstanding standards change, understanding, that these are private companies, they should be inspected for quality control.

Rating:

5.0

Good customer service picking up and dropping off.

Rating:

5.0

Always great service.

Rating:

5.0

Anthony and Dominic were awesome. Great customer service. The other young person of Friday evening AWESOME also. Missed his name. Fast service in and out !!!!

Rating:

5.0

It was all an easy experience other than the app that could not recognize when I was actually onsite to pick up the vehicle.

Rating:

1.0

Horrible

Rating:

5.0

Smooth process. Excellent customer service.

Rating:

5.0

Exceptional staff, and extremely well-organized site.

Rating:

5.0

neither your app or online system would properly aconowledge my account so that i could do electronic check in of my returned equipment so i had to spend 20 mins on hold calling the store to confirm reciept the next am. please fix your online experience

Rating:

5.0

Friendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.

Rating:

4.0

Storage hours of access need to be extended. 7am-10pm 7am-12am

Rating:

4.0

The facility and employees were great. I didn’t need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn’t much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn’t be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.

Rating:

4.0

Great experience no complaints

Rating:

5.0

No issue, pretty straight forward

Rating:

3.0

Hello,  I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties.  When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?

Rating:

5.0

I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.

Rating:

5.0

Always a great experience.

Rating:

5.0

I have been using this facility for over 30 years. I have always received excellent service.

Rating:

5.0

Very helpful

Rating:

5.0

The climate control is the best part when renting a storage unit at Uhaul.

Rating:

5.0

I had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.

Rating:

5.0

My items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.

Rating:

5.0

U-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I’ve been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.

Rating:

5.0

We are confused as to why we are being welcomed as new customers since we have been with you since 2016

Rating:

5.0

Manager is awesome!!

Rating:

5.0

Staff went above and beyond trying to help.

Rating:

5.0

I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work

Rating:

5.0

I was very pleased

Rating:

5.0

Very clean and the staff was great.

Rating:

5.0

This storage was flawless

Rating:

5.0

The guy at the register took good care of me with excellent attitude and professionalism.

Rating:

5.0

No complaints. Didn't have any issues

Rating:

5.0

Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.

Rating:

5.0

Friendly staff and very informative

Rating:

5.0

Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itself

Rating:

5.0

My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.

Rating:

5.0

Staff was friendly and helpful. They answered all my questions and made me feel great about my choice

Rating:

4.0

Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.

Rating:

4.0

There was no trash receptacles. Not even in the bathroom. That was unfavorable

Rating:

4.0

The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.

Rating:

5.0

Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.

Rating:

3.0

We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped

Rating:

5.0

I had a very good experience with them and I will go back and use them again Thank You

Rating:

5.0

I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!

Rating:

4.0

Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.

Rating:

4.0

the wait time in line too long and on hold on the phone too long

Rating:

5.0

My mom's has had a storage unit there for years...

Rating:

1.0

I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .

Rating:

5.0

Anthony was very helpful!

Rating:

4.0

Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card

Rating:

5.0

Great speedy service.Deseri was excellent m.

Rating:

5.0

Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.

Rating:

1.0

My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.

Rating:

5.0

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Rating:

5.0

Every staff member was extremely pleasant and respectful. Very helpful.

Rating:

4.0

Very nice staff.

Rating:

5.0

It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.

Rating:

5.0

Outstanding in every respect. Well maintained and exceptionally clean

Rating:

5.0

Thank you soo much for everyone help @ uhaul truck & storage rental..

Rating:

5.0

Very friendly & helpful team.

Rating:

5.0

Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

Rating:

5.0

always a pleasant experance thank you

Rating:

5.0

I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

Rating:

5.0

Sales Associate was very professional and extremely nice.

Rating:

4.0

Professional and very cordial.

Rating:

5.0

I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Rating:

5.0

Very easy to work with and well accommodating

Rating:

5.0

My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Rating: