Customer Reviews for U-Haul Moving & Storage of Vacaville

6,922 comentarios

1240 E Monte Vista Av   Vacaville, CA 95688
(W of Allison Dr)

(707) 446-0757

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 446-0757

1240 E Monte Vista Av
Vacaville, CA 95688
(W of Allison Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

Very professional and suggested that it would be safer to pickup the vehicle towing trailer next…it was much safer and easier.

Philip C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tamika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dexter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenni W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joanna E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison I. 
Clasificación:
5.0

This was the fastest U-Haul location I have ever been too. Amazing and thank you. Easy check in and turn in.

Jenni W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Athena C. 
Clasificación:
5.0

Everything was perfect on my opinion

Roberto G. 
Clasificación:
5.0

Professional

Jose S. 
Clasificación:
5.0

My cashier was very friendly and nice

Jody R. 
Clasificación:
4.0

El cliente no dejó un comentario.

nasir M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA L. 
Clasificación:
5.0

Very flexible graciously changed my reservation when my plans unexpectedly change. Will definitely use location again. Gracias

Ray G. 
Clasificación:
1.0

1st the res action that I made for 7 am was pushed out to 10 am. When I arrived to pick up truck the attendant took 1 hr trying to release truck to find out that the 26' foot requested wa not available so I was given a 15' truck. Then I was over charged $100.

Tracy R. 
Clasificación:
1.0

I hope I will not have to use U-Haul in the future.

matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany G. 
Clasificación:
5.0

It was very easy process, your team of employees did great job! The rental trailer served me well… thanks! Joe

joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAYOLA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
5.0

The staff at super helpful

Angela S. 
Clasificación:
5.0

The manager the staff were 100% world class service .Able to help and answer any questions I had.Will definitely go back if I need anything from them.

kyle m.  |  Overall Experience 
Clasificación:
5.0

This is the 2nd time I've rented a vehicle. I was disappointed that the vehicle was even more scuffed up than the 1st one. I had to take a lot of pictures to ensure that I was not responsible for all the scuffs and dents. I also don't like the fact that I have to fill the tank to where it was in the 1st place instead of just filling it up to full like the old practice. At least filling it to full is a base standard. Getting in the vehicle after 30 minutes of taking pictures of the vehicle to ensure I am not responsible for the damages and then seeing the vehicle only had 1/4 tank was pretty obnoxious. It took me 50 minutes of MY RENTAL TIME to address matters that are YOUR BUSINESS. The likelihood of my using your business is not likely. Stop being greedy.

Gloriap P. 
Clasificación:
5.0

I really enjoy the customer service at this location. All the Staff are always top notch. From getting propane to rental moving vans to renting a self storage I have always been pleased by the staffs professionalism and pleasantries when working and advising customer me.

James E.  |  First Impressions 
Clasificación:
1.0

Get the correct email address. I wasn't your customer.

DAVID S. 
Clasificación:
3.0

Allow all of the Drivers license pictures and other “check ins” prior to actually “checking in”. That way it does not cut into your time to pick up the truck. If done at home it will make a quicker transition into the truck.

Kareem D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl D. 
Clasificación:
3.0

Make sure vehicle has at least a half a tank of gas

Charles W. 
Clasificación:
3.0

Explain how to do the photos before sending customer i their way for the pre check inspection. Make sure the customer knows how to operate the truck. Ask if they need assistance or explanation of how the rental process works.

Amanda J. 
Clasificación:
4.0

The price for the trailer was on point. I will come back for a moving truck next month :)

Spring H. 
Clasificación:
5.0

Great service and fast drop off.

Branton O. 
Clasificación:
2.0

My truck was supposed to be ready at 5am for ride share 24 pickup. It was not. I had to wait until 7am when they opened to pick up my trucks. The young man who accepted my returned 26' truck didn't actually check it in. They called the next day asking if I needed to extend my time. I dropped it off at 4pm the pervious afternoon. They realized it was still sitting in the equipment return spot where we had left it.

Adam T. 
Clasificación:
2.0

My truck was supposed to be ready at 5am for ride share 24 pickup. It was not. I had to wait until 7am when they opened to pick up my trucks. The young man who accepted my returned 26' truck didn't actually check it in. They called the next day asking if I needed to extend my time. I dropped it off at 4pm the pervious afternoon. They realized it was still sitting in the equipment return spot where we had left it.

Adam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

The wait to be helped could be shorter

Bruce M. 
Clasificación:
4.0

This location has the nicest bathroom I have ever met in a U-Haul location.

Martin S. 
Clasificación:
5.0

They were very helpful and suggested I could leave the key and they would email me the final receipt. It was helpful on me completing my move quickly.

Leland M. 
Clasificación:
5.0

The guy that were there were very helpful and fast checking the truck back in.

Leland M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil J. 
Clasificación:
4.0

WAS PROMISED A RECEIPT.....PAID FOR ITEMS NEVER RECEIVED

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

I was charged a whole extra day because I was 34 minutes late returning the truck, and there was no one waiting for it....that seems a bit ridiculous....

Jacqueline J. 
Clasificación:
5.0

Nice people to work with

randy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KY N. 
Clasificación:
5.0

Young man had me checked in before I finished parking trailer. Outstanding customer service.

Helen S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Azizulalh R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMITA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hernan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole T. 
Clasificación:
1.0

The agents, while very kind, couldn't find the vehicle that I had checked out online. I had to ask for the moving blankets I had ordered. The gas level was far below what was on the contract, so I had to have that fixed too. Then, the location where I was supposed to drop the truck off was no longer in operation, necessitating a further 1.5 hours of driving.

John C. 
Clasificación:
4.0

The staff were friendly and professional. Easy early drop off. Will be renting again when going to Utah

Stephaine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE J. 
Clasificación:
5.0

Great customer service and friendly.

Amy W.  |  Overall Experience 
Clasificación:
5.0

The GM and her staff are top notch

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M. 
Clasificación:
4.0

The staff were very helpful

Bonnie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M. 
Clasificación:
5.0

Manager Desiree is amazing , thorough and on top of things. Always friendly and very hands on Others have been good on phone. There was only one time where the person answering phone seemed overwhelmed and less friendly but end of call was fine. I woukd not go anywhere else for my storage needs.

Veronica G.  |  First Impressions 
Clasificación:
5.0

This is my go-to location because the staff are amazing. Everyone I have worked with are friendly, professional, knowledgeable, and all around extremely helpful. Thank you all for being awesome humans!!!

HEATHER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harland H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAULIO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clayton J. 
Clasificación:
4.0

Nice clean equipment

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Excellent customer service

Raymond L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryant C. 
Clasificación:
5.0

Staff is always attentive, prompt and courteous! Keep it up!

Richard E. 
Clasificación:
5.0

Your team provided excellent service and was helpful throughout my rental time

Jesus G. 
Clasificación:
4.0

my pick up location was 30 miles from home Not convenient

Jeffrey K. 
Clasificación:
5.0

Pickup was ready when I arrived. Lady was quick and friendly and pleasant during check in. When I returned the pickup, I was greeted by an employee as soon as I got out of the pickup. He was very helpful and pleasant. I was out in record time.

Dean E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garrett F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

Easy access, fast help, lovely people

Nuvia R.  |  First Impressions 
Clasificación:
5.0

Super easy

Thomas R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
1.0

I was told the vehicle had a certain amount of gas and that want the case. And I was over charged

Mya T. 
Clasificación:
5.0

The staff at the Vacaville office are very good but one employee, Dominick goes above and beyond for customers. I've seen him exercise so much patience with customers, keeping the situation from escalating. He has always been professional with my family, he knows the U-Haul products, makes sure all hook ups are strong and safe…never cutting corners! He is my go to guy!

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cliff P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar R. 
Clasificación:
2.0

15' van wasn't ready at scheduled time of pickup. Staff provided 17' van three hours later. Staff was friendly but lacked a sense of urgency and appeared under staffed. Long, slow lines delayed the overall process as well. No significant issues with the van but it just rode pretty rough.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hani adel A.  |  First Impressions 
Clasificación:
5.0

Very accommodating and smooth riding 🙏

Hani A. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERI B. 
Clasificación:
5.0

I can't think of anything to comment on.

charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Violetta P. 
Clasificación:
4.0

Get the 24/7 App working , it worked to check out, but it kept freezing when trying to check in

William Alan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny C. 
Clasificación:
5.0

We rented a trailer for two days and only needed it for one day. So we took it back a day earlier then we had originally made the reservation for. We were pleasantly surprised that we were only charged for the one day we actually needed it for. Great service even though they were short staffed.

renee S. 
Clasificación:
3.0

Give more than 51 miles going from Vacaville to Sacramento. And make sure your representatives give dollies and blankets when customers have paid for them. The trucks dash brake lights & sensor kept going on. And the truck jerked as though the engine was not getting fuel. This truck needs maintenance.

Connie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

When doing a pre check I did notice two tires close to being bald i was a bit worried but had to make the trip. No issues while towing my vehicle

Ricardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali Reza K.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.

Maria F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

heather m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rae W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

julia v.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

justin g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W.  |  Overall Experience 
Clasificación:
4.0

Storage hours of access need to be extended. 7am-10pm 7am-12am

Antrell B.  |  First Impressions 
Clasificación:
4.0

The facility and employees were great. I didn't need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn't much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn't be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.

Sarah B.  |  Overall Experience 
Clasificación:
4.0

Great experience no complaints

Ismael S.  |  Overall Experience 
Clasificación:
5.0

No issue, pretty straight forward

ngawang t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke C.  |  Overall Experience 
Clasificación:
3.0

Hello,  I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties.  When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?

DAVE M.  |  Overall Experience 
Clasificación:
5.0

I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.

Lara P.  |  First Impressions 
Clasificación:
5.0

Always a great experience.

Ed S.  |  Overall Experience 
Clasificación:
5.0

I have been using this facility for over 30 years. I have always received excellent service.

Ed S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rizalina A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anya G.  |  Online Move In 
Clasificación:
5.0

Very helpful

Isaiah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric R.  |  Overall Experience 
Clasificación:
5.0

The climate control is the best part when renting a storage unit at Uhaul.

JEANNIE J.  |  Overall Experience 
Clasificación:
5.0

I had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.

andy s.  |  Overall Experience 
Clasificación:
5.0

My items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.

COURTNEY W.  |  Overall Experience 
Clasificación:
5.0

U-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I've been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.

BECKY H.  |  Overall Experience 
Clasificación:
5.0

We are confused as to why we are being welcomed as new customers since we have been with you since 2016

William M.  |  First Impressions 
Clasificación:
5.0

Manager is awesome!!

Katie H.  |  Overall Experience 
Clasificación:
5.0

Staff went above and beyond trying to help.

Amy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine J.  |  Overall Experience 
Clasificación:
5.0

I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work

ALIDA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeremy L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven P.  |  Overall Experience 
Clasificación:
5.0

I was very pleased

Kim T.  |  First Impressions 
Clasificación:
5.0

Very clean and the staff was great.

sherray j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scheron D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Junius M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N.  |  Overall Experience 
Clasificación:
5.0

This storage was flawless

juan c.  |  Overall Experience 
Clasificación:
5.0

The guy at the register took good care of me with excellent attitude and professionalism.

DAVID M.  |  First Impressions 
Clasificación:
5.0

No complaints. Didn't have any issues

Kaitlin B.  |  Overall Experience 
Clasificación:
5.0

Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.

BECKY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laurie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shinika P.  |  Online Move In 
Clasificación:
5.0

Friendly staff and very informative

DEBBIE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Meagan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T.  |  First Impressions 
Clasificación:
5.0

Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itself

Rodrigo R.  |  Overall Experience 
Clasificación:
5.0

My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.

MICHAEL H.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful. They answered all my questions and made me feel great about my choice

Perla G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEYANA F.  |  First Impressions 
Clasificación:
4.0

Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.

Dean T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanne d.  |  Overall Experience 
Clasificación:
4.0

There was no trash receptacles. Not even in the bathroom. That was unfavorable

PAMELA K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delbert F.  |  Overall Experience 
Clasificación:
4.0

The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.

Kendall R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Clara O.  |  Overall Experience 
Clasificación:
5.0

Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.

Herbert A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sasha J.  |  Overall Experience 
Clasificación:
3.0

We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped

Joseph G.  |  Overall Experience 
Clasificación:
5.0

I had a very good experience with them and I will go back and use them again Thank You

Roseann R.  |  Overall Experience 
Clasificación:
5.0

I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!

Carol A.  |  Overall Experience 
Clasificación:
4.0

Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.

Dennis C.  |  Overall Experience 
Clasificación:
4.0

the wait time in line too long and on hold on the phone too long

Sasha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel S.  |  Overall Experience 
Clasificación:
5.0

My mom's has had a storage unit there for years...

Scott W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nastazia R.  |  Overall Experience 
Clasificación:
1.0

I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .

COREY O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene P.  |  Overall Experience 
Clasificación:
5.0

Anthony was very helpful!

TAMARA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE J.  |  Overall Experience 
Clasificación:
4.0

Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card

Charlene P.  |  First Impressions 
Clasificación:
5.0

Great speedy service.Deseri was excellent m.

Chris R.  |  First Impressions 
Clasificación:
5.0

Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I'm a repeat customer.

GEOFFREY R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charmaine C.  |  First Impressions 
Clasificación:
1.0

My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.

Bailey D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary A.  |  Overall Experience 
Clasificación:
5.0

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Lola T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony F.  |  First Impressions 
Clasificación:
5.0

Every staff member was extremely pleasant and respectful. Very helpful.

Frank M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S.  |  First Impressions 
Clasificación:
4.0

Very nice staff.

Phillip C.  |  Overall Experience 
Clasificación:
5.0

It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.

Bobby S.  |  Overall Experience 
Clasificación:
5.0

Outstanding in every respect. Well maintained and exceptionally clean

Bob M.  |  Overall Experience 
Clasificación:
5.0

Thank you soo much for everyone help @ uhaul truck & storage rental..

Jack P.  |  Overall Experience 
Clasificación:
5.0

Very friendly & helpful team.

Stephanie J.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

Ana S.  |  Overall Experience 
Clasificación:
5.0

always a pleasant experance thank you

Jack P.  |  First Impressions 
Clasificación:
5.0

I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

veronica w.  |  Overall Experience 
Clasificación:
5.0

Sales Associate was very professional and extremely nice.

sherray j.  |  First Impressions 
Clasificación:
4.0

Professional and very cordial.

Phillip C.  |  First Impressions 
Clasificación:
5.0

I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Elena S.  |  Overall Experience 
Clasificación:
5.0

Very easy to work with and well accommodating

Mario V.  |  Overall Experience 
Clasificación:
5.0

My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Joseph E.  |  First Impressions 
Clasificación: