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DENNIS HCustomer Reviews for U-Haul Moving & Storage of Vacaville
Testimonials From Recent Customers
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Customer service was wonderful. Very friendly, knowledgeable and helpful.
ELIZABETH Cit was a big help!
NOAH TThank you Manny!
Ruben L | First ImpressionsEntire staff are always great to work with. I go to this location quite often. I've never had a bad experience. Everyone is more than helpful.
DAVID FThank you Manny
JAMES H | Overall ExperienceGreat Service
THOMAS WHaving this bad experience doesn’t allow me to say good things about U-Haul. Sorry! I know I was refunded $50 for having gone to pick up the truck and the dolly somewhere else, but the time we lost was crucial because of the heat loading the truck.
Carmen BOffer half day rates- returned rental a day earlier and few hours after return time and was still charged for full day
KRISTEN Bit was a good experience
GEORGE WWe shared departure and arrival locations as well as drop off. We were quoted 66 miles. I asked several times if this covered expected mileage and was told yes. Yet we were charged for 4.4 extra miles and did not deviate one bit from planned route. It's only a little money but any extra mileage charge is inconsistent with expectations and misrepresented what we were quoted and confirmed. Service personnel were excellent but this is a bit disappointing.
KENNETH KAll the reps were very nice and made things easy for me. Thsnk you all very much. Steve~
STEVEN MThe gentleman that helped us with renting and hooking up our trailer was excellent. In this experience I do not feel there was anything that could have made this better.
PATRICK MEstoy satisfecho
Eliseo B | First ImpressionsStaff was very professional and kind
ARACELE PStaff made it all very easy!
RENEE PRunning lights on driver side did not work
JOSEPH SThank you Manny. You went above and beyond.
JAMES H | First Impressions¡Excelente ubicación!
MICHAEL SEverything was easy. Staff were helpful.
DUNCAN MThe truck has a minor defect with the drivers side weatherstripping. It makes it difficult to completely close the door and also causes air flow noise on the highway.
JEFFERY CExcellent customer service Thank you so much
PAULA KShorten the waiting line at the counter, otherwise excellent service.
Del SI had about $2,500.. worth of tools that came up missing. I bought the lock from that U-Hual too. So my overall experience was 0%
Antonio B | Overall ExperienceI forgot her name, Unfortunately but she was amazing and went beyond to help me with renting a van last minute. Definitely made my UHaul experience memorable and easy! will be coming back just for the customer service she provided ! if she's not a manager she definitely should be.
ALEXIS CFriendly staff great experience as always. Gracias
ARNO AGreat service
Edward RService was excellent keep doing what your doing.I was helped by a young man when I made the reservation he was great I was helped by another young man when I picked up the van he was great as well and the young man when I dropped off was again great this location is the best in Vacaville everyone there give great service
BRIDGETTE MI had to park and disconnect the trailer myself as no one came outside to meet me or assist. When I went inside the two employees were to busy in private conversation to man the store.
DAVID NStaff was helpful and polite, book was easy !
Yesenia SThe girl that helped us is the coolest! Amazing customer service!!
SEAN GJust tell the old people in a professional manner that if they are going to ask 50 point less questions to write them all down and let people with real life shit tontake care of passnin front of them till they get their old people brains properly functioning. The saff were super cool and friendly. Kudos to all of them.
Travis EAs always Manny was just awesome!! Also kudos to Sean and Ryan for always giving me the best customer service!! There are two UhAuls closer to me and I always get my rentals from this store! ¡Gracias!
DONALD BExtraordinario servicio al cliente
CARLOS MIt’s all good!
LAURIE GNot sure, I didn’t try, is there a way to adjust the side mirrors?
Tasha MEverything went smoothly.
JENNIFER PProfessional courteous staff. If needed use this location.
MICHAEL JPleasant experience...
DOUGLAS DGreat customer service!!
LISA KThe young lady that helped me with the rental process was professional, knowledgeable, and made sure I got what I needed. ¡Gracias!
ROBERT RBathroom were not cleaned
SUSANA P | Overall ExperienceNot sure, it was really great. Keep doing what you're doing. Your associates at the rental place are professional and helpful.
LAURIE GManny went over and beyond. Very pleased with the transaction
ROBERT AThank you, Manny and Ryan!
STEPHEN JThis time I used the online check in, was given a different truck and told the system would update itself.... which never happened. And customer service stinks... get new staff in there or a better manager.
David RThe steering wheel was dirty from a previous patron, I would recommend to make sure frequently touched locations are cleaned before the next people/family.
MILO EReserving a truck should guarantee a truck at the site you want not within a 50 mile radius.
WAYNE JWeekends fully staff. Overall those employees were excellent!!
CAROLYN PBy far the best U-Haul dealer I have ever rented from. Will definitely use them again. They are well stocked, vehicles are well maintained, and the staff are always very friendly and helpful.
Raymond LCustomer service is LACKING any kindness or efficiency. Get people who want to work and value customers.
DAVID Rsuper easy. Done and loaded in 10 minutes
THOMAS BJust keep up the good work you are already doing.
ROBERT DService is great place is great good clean enjoyed every minute of it will come back again
JOHN CThe only issue was the headlights were very dim. We ended up getting a hotel along the way because it was too dangerous. Everything else was great.
BRADLEY JIm suing for discrimination against a person with disabilities. Refusal to accommodate a person with disabilities. Threatening to have me arrested and putting my life, safety, well being, and future in danger. Violating a verbal agreement made over the phone we with uhaul representatives. Harassment via phone calls. I want $15,000 for the claims against uhaul.
Jeremiah RPrice is way too high I paid $170 for 80 miles
KATELYNN RThe gentleman who helped us when we picked up was very kind, professional and extremely helpful. I think his name may have been Anthony. I am not sure though.
JARED CDespite an appointment, waited 30 mins to pick up a trailer. There were several people in line without appointments. Cost of one way trailer rental was $300 more than a previous rental for the exact same trailer and drop off location, a mere 2 months prior.
MATTHEW IAs always Manny and the professional staff are always helpful and very pleasant!! Thank you!!
DONALD BManny and his staff were awesome! Great customer service and friendly staff. This was my first time renting a storage unit and it was good! Thank you all! God bless.
TIFFANY P | Overall ExperienceProfessional
DAVID T | Overall ExperienceAfter checking out on the 11th day of the month they said that I would have to pay the full month because of the 10 day grace period and that they could not charge me for just the 11 days.
DUSTY M | Overall ExperienceCustomer service is awesome. Facility safe and very clean
NINA W | First ImpressionsThere are cheaper places for storage in Vacaville. I never had much to do with the staff. This facility charges for the lock. The facility I just relocated to gave me the lock.
Laura A | Overall ExperienceManny was fantastic and helped in a pinch. Brilliant employee!!
Scott M | First ImpressionsI love the guys that work in the Vacaville store where you can buy boxes and rent trucks. They are very helpful and nice every time I go in there
Cinnamon m | Overall ExperienceCleanest facility I've seen. Great business. Thank you.
CATHY S | Overall ExperienceTodo bien gracias
CESAR S | First ImpressionsThe store was very disorganized, nobody took their job even the slightest bit of seriousness. Didn't even TRY to act like they were at work, at least in front of the customers, nothing. And the manager is no different. Disrespectful, ignorant, and lazy.
Ana G | Overall ExperienceFacility was always clean & maintained!
CATHY S | Overall ExperiencePrices have gone up repeatedly, that’s what is keeping me from giving 5 stars.
CAMERON B | First ImpressionsI loved the storage unit area is very clean no rodents and I love the the security cameras very safe
Gina O | First ImpressionsThe staff was helpful and welcoming!
Dorothea J | Overall ExperienceAll staff at this facility are very friendly and helpful
debra j | First ImpressionsThe hallway light goes off too soon
Julie H | Overall ExperienceThe staff were always helpful and friendly. They always answered my questions.
ELIZABETH H | Overall ExperienceManagement did nothing about homeless getting inside the building. It was always scary to go there due to this. Inside stank. I wanted to store at this location cause it was near my home. But after 3 months I decided that pro of being close wasn't worth it due to the cons.
Carlos T | Overall ExperienceThe price for a tiny storage is extremely high.
RUDY S | Overall ExperienceThank you for going above and beyond to make sure the unit was clean and ready for me.
CARMEN R | First ImpressionsThank you Manny for taking good care of me yesterday. Your free month made the 3 month rate very reasonable. ¡Gracias!
BRIAN S | First ImpressionsI appreciate the time I was there. Thank u so much for coping with me n having my stuff safe. Now im home n all I old it to u that keep my stuff.
Madelyn M | Overall ExperienceOverall, I was more than happy with the storage unit and convenience.
PETRA K | Overall ExperienceThe office crew in Vacaville were exceptionally professional and friendly. I rented a storage space without any effort. Thank you Uhaul.
FRANK S | First ImpressionsPerson who helped me was beyond professional, was well informed and was helped in a very professional manner.
Charles K | First ImpressionsVery friendly guys.
Maria R | First ImpressionsI really enjoyed knowing our stuff was safe and secure. Clean and staff was great thank you
RACHEL W | Overall ExperienceThe management staff are always so helpful. They take the time to understand your needs.
SEAN S | First ImpressionsBeing this facility was our first experience when coming to Vacaville, UHAUL gave an excellent first impression. I gave 5 stars because of Alex, who went above and beyond to help make my storage and drop off needs as easy as possible. He was curious, friendly, engaging, and UHAUL should be proud to have someone such as him representing them.
Danae B | First ImpressionsGracias
James P | Overall ExperienceWell controlled temp as expected Staff were nice,friendly and respectful
RICHARD E | Overall ExperienceWait for help was a bit but staff helpful
Daniel P | First ImpressionsVery helpful from the day I moved in to the day I moved out. I never worried about the belongings in the unit . The environment was very clean and organized and easy to access. The staff was very helpful and friendly. I would recommend this UHaul location to anybody looking for storage options.
Suzanne W | Overall ExperienceAnthony was very helpful
James L | First ImpressionsGil was especially helpful.
William S | Overall Experiencestaff and the manager were very helpful and nice
JR E | First ImpressionsThe staff was amazing. This storage facility is the only one I use. They are extremely friendly and they go over and beyond to assist you.
JULIA S | Overall ExperienceThe manager Dom Was very understanding about Situation and hardships. Over the staff is really up and Beyond. High 1,000 times.
Maria R | Overall ExperienceManny's customer service, care and attention is top tier. He makes every effort to contact you and make sure you have what you need before taking the next step. Would definitely return to this facility in the future if we're ever in need of storage.
Justin O | Overall ExperienceAside from being friendly and accommodating, the staff showed sincere caring in words and in action. I highly appreciated and commended the staff named Danny from helping me beyond his job - staying little overtime just to assist client in a professional and caring manner. He makes client have a sense of security and at ease at this location. Keep up the great and awesome work Uhaul company and staff. More power , success, and blessings.
Grace A | First ImpressionsLove this place, staff are great. I highly recommend this facility. My only gripe is I wish it was a little bigger with more self storage units. Especially 10x10's.
James E | First ImpressionsI know all costs across the country have gone up. But going from 75 to 95 for the exact same unit nothing changing seemed too high for the same unit. All in all it was a good experience. Not poor not excellent. Just, good.
Jeffrey P | Overall ExperienceThe area my storage unit was in, was always hot (year round). The move out online process does not work. Website kept giving me an error message. The office was able to comole move out process over the phone. But, I had called twice and was on an extended hold each time.
Alison G | Overall ExperienceUnderstaffed … but what business isn’t… employees where efficient and professional.
DARRYL D | Overall ExperienceGracias
Larry M | Overall ExperienceThanks! AJ
anthony c | First ImpressionsThey only issue had a couple issues. 1was the motion lights always turned off on me and I would have to run down the row to the beginning for the light to come back on. 2 the bathroom was always locked. 3 the frequent rent rate increases.
Deanna H | Overall ExperienceI can't remember the name of the manager or supervisor at the Fremont facility but he was extremely helpful and fixed all the problems and concerns I had. He turned my bad experience into a very good one. If it helps at all Nathaniel Pigman was the young man at the counter he was extremely helpful as well could you let them both know please.
Perry P | First ImpressionsThey were great there although my access card had problems I was always able to get in my unit. Gracias
Denise F | Overall ExperienceDesiree was extremely helpful.
Louise H | First ImpressionsStaff was very helpful and knowledgeable.
SHERRY B | First ImpressionsVery helpful and knowledgeable staff.
DARRYL T | Overall ExperienceAll employee’s are all reliable
Hani a | Overall ExperienceNeeded a Van and Storage and everything was there. So convenient moving my things into the storage facility was so easy and when I was done turning in the Van was very simple. Staff took a little long but that's because they take good care of each customers needs and are very friendly. I didn't mind waiting since I knew they were going to take their time with me too. Be patient and wait for excellent service! Gracias.
DIEGO P | First ImpressionsThe staff is always friendly and helpful
SHIRLEY W | First ImpressionsVery clean no critters.. highly recommend this storage
Jennifer S | Overall ExperienceGreat storage price is just out my budget.
Isaiah M | Overall ExperienceThe staff helped me out and they were all very polite and helped me when my card wouldn't work.
Margurite P | Overall ExperienceIn addition to renting a storage unit, I had many questions about my options for an upcoming out of state move. Anthony was helpful and very knowledgeable.
LYNN C | First ImpressionsI found this u-haul location to be so nice and convenient that I didn’t want to give up my unit - but I no longer needed it.
Lara P | Overall ExperienceVery nice and understanding
Roxanne M | First ImpressionsAlways I mean Always Awesome Customer Service. Staff very helpful. Pleasant experience
Nina W | Overall ExperiencePeople should get a pro-rated refund if they leave the facility early; as my last payment was the 24th & I left on the 5th so I should get those days of the 6th thru the 24th refunded to me! Very dissatisfied due to not getting those dates returned to me!!
Sandra M | Overall ExperienceWe have nothing but good things to say about our experience as customers here.
Ann-Marie F | Overall ExperienceI would like to recognize Mr. Dominic the A.M. for his outstanding and excellent customer service. I was at a stressful state of just losing my beloved husband, he was very compassionate and professional ready and willing to address my needs by listening. You need more employees such as Mr. Dominic he is an asset to and for U Haul Vacaville Ca East Monte Vista. Thank you Mr. Dominic for your committed service at U Haul. Sincerely, Aliciea A. Walker
Aliciea W | First ImpressionsThe manager the staff were 100% world class service .Able to help and answer any questions I had.Will definitely go back if I need anything from them.
kyle m | Overall ExperienceI really enjoy the customer service at this location. All the Staff are always top notch. From getting propane to rental moving vans to renting a self storage I have always been pleased by the staffs professionalism and pleasantries when working and advising customer me.
James E | First ImpressionsGreat customer service and friendly.
Amy W | Overall ExperienceManager Desiree is amazing , thorough and on top of things. Always friendly and very hands on Others have been good on phone. There was only one time where the person answering phone seemed overwhelmed and less friendly but end of call was fine. I woukd not go anywhere else for my storage needs.
Veronica G | First ImpressionsEasy access, fast help, lovely people
Nuvia R | First ImpressionsFriendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.
Maria F | First ImpressionsStorage hours of access need to be extended. 7am-10pm 7am-12am
Antrell B | First ImpressionsThe facility and employees were great. I didn't need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn't much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn't be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.
Sarah B | Overall ExperienceGreat experience no complaints
Ismael S | Overall ExperienceNo issue, pretty straight forward
ngawang t | Overall ExperienceHello, I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties. When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?
DAVE M | Overall ExperienceI almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.
Lara P | First ImpressionsAlways a great experience.
Ed S | Overall ExperienceI have been using this facility for over 30 years. I have always received excellent service.
Ed S | First ImpressionsVery helpful
Isaiah M | First ImpressionsThe climate control is the best part when renting a storage unit at Uhaul.
JEANNIE J | Overall ExperienceI had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.
andy s | Overall ExperienceMy items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.
COURTNEY W | Overall ExperienceU-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I've been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.
BECKY H | Overall ExperienceWe are confused as to why we are being welcomed as new customers since we have been with you since 2016
William M | First ImpressionsManager is awesome!!
Katie H | Overall ExperienceStaff went above and beyond trying to help.
Amy W | First ImpressionsI love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work
ALIDA H | First ImpressionsI was very pleased
Kim T | First ImpressionsVery clean and the staff was great.
sherray j | Overall ExperienceThis storage was flawless
juan c | Overall ExperienceThe guy at the register took good care of me with excellent attitude and professionalism.
DAVID M | First ImpressionsNo complaints. Didn't have any issues
Kaitlin B | Overall ExperienceHave become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.
BECKY H | First ImpressionsFriendly staff and very informative
DEBBIE G | First ImpressionsGreat experience definitely auto pay was really helpful not having to worry about another bill and it just paid itself
Rodrigo R | Overall ExperienceMy husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.
MICHAEL H | Overall ExperienceStaff was friendly and helpful. They answered all my questions and made me feel great about my choice
Perla G | First ImpressionsOnly negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.
Dean T | Overall ExperienceThere was no trash receptacles. Not even in the bathroom. That was unfavorable
PAMELA K | Overall ExperienceThe facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.
JACOB R | Overall ExperienceStaff and facilities met my needs. If storage becomes necessary again I'll know where to go.
Herbert A | Overall ExperienceWe had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped
Joseph G | Overall ExperienceI had a very good experience with them and I will go back and use them again Thank You
Roseann R | Overall ExperienceI just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!
KAROL K | Overall ExperienceEverything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.
Dennis C | Overall Experiencethe wait time in line too long and on hold on the phone too long
Sasha J | Overall ExperienceMy mom's has had a storage unit there for years...
Scott W | Overall ExperienceI don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .
COREY O | Overall ExperienceAnthony was very helpful!
TAMARA J | First ImpressionsNeed to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card
Charlene P | First ImpressionsGreat speedy service.Deseri was excellent m.
Chris R | First ImpressionsStaff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I'm a repeat customer.
GEOFFREY R | First ImpressionsMy code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.
Bailey D | Online Move InBest customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.
Lola T | First ImpressionsEvery staff member was extremely pleasant and respectful. Very helpful.
Frank M | First ImpressionsVery nice staff.
Phillip C | Overall ExperienceIt has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.
Bobby S | Overall ExperienceOutstanding in every respect. Well maintained and exceptionally clean
Bob M | Overall ExperienceThank you soo much for everyone help @ uhaul truck & storage rental..
Jack P | Overall ExperienceVery friendly & helpful team.
Stephanie J | First ImpressionsExceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.
Ana S | Overall Experiencealways a pleasant experance thank you
Jack P | First ImpressionsI had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.
veronica w | Overall ExperienceSales Associate was very professional and extremely nice.
sherray j | First ImpressionsProfessional and very cordial.
Phillip C | First ImpressionsI have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.
Elena S | Overall ExperienceVery easy to work with and well accommodating
Mario V | Overall ExperienceMy move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!
Joseph E | First ImpressionsThe service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn't recommend it to my friends or family. Very unhelpful...
Raina H | Overall ExperienceAwesome
Daouda Y | First ImpressionsAwesome
Daouda Y | First ImpressionsService was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.
Ginina L | Overall ExperienceClean. Accessible. Easy to move in and even easier to move out. Great experience!
Rehema S | Overall ExperienceThe staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.
ADRIAN R | Overall Experience¡Gracias!
PHILLIP C | First ImpressionsI only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!
kendall r | Overall Experiencegreat service!
Aesel T | Overall ExperienceGreat service
JENNIFER T | Overall ExperienceI was in and out fast and thestaff was helpful and courteous
Chris S | Overall ExperienceIt went very smoothly. thank you
veronica w | First ImpressionsThank you Nancy for all your help. Excellent service!
Aesel T | First Impressionshe timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate
Lisa H | Overall ExperienceI had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I've had: they are incredibly helpful, friendly and made things easy always
MATTHEW N | Overall ExperienceAll my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.
Ana S | First ImpressionsIve used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!
Dina N | Overall ExperienceGreat facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony
Bob M | First ImpressionsVery professional staff
GEORGE A | Overall ExperienceI moved to vacaville 1 year ago. Hv used this uhal several times. Great people..
Donna Z | First ImpressionsI rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.
MARI H | Overall ExperienceThe online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.
Dwayne W | First ImpressionsFast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own
Sasha J | First Impressionsvery helpful
richard m | Overall ExperienceClimate controlled units; courtesy moving carts available; and great customer service.
ZABRINA A | Overall ExperienceThey lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!
Julio M | Overall ExperienceSmooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.
Meryl N | First ImpressionsWhen i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!
DIOR G | Overall ExperienceIt was fine
Roslyn H | Overall ExperienceVery pleasant and helpful staff
Richard C | Overall ExperienceThe Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!
MANDISA M | ReservationThe two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.
Alisson A | Reservation>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.
Diane B | Overall ExperienceThe staff was quite pleasant and expressed a genuine desire to be helpful.
Melissa M | ReservationThe staff at the Vacaville location are very helpful and friendly.
Maria M | ReservationExtremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!
Bette F | Overall ExperienceStaff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other's a long-term one). Even though it's 20 miles from Davis where I live excellent place
MATTHEW N | ReservationGreat facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service
VERONICA G | Overall ExperienceGet rid of the crack heads that go in and out of the storage units!
ALFONSO G | Overall ExperienceI work off hours and it would have been nice to have access late at night
David B | Overall ExperienceYour facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.
Sandra D | Overall ExperienceMy experience was great!
SHAVON D | Overall Experience