Customer Reviews for U-Haul Moving & Storage of Vacaville

6,640 comentarios

1240 E Monte Vista Av   Vacaville, CA 95688
(W of Allison Dr)

(707) 446-0757

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 446-0757

1240 E Monte Vista Av
Vacaville, CA 95688
(W of Allison Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Experience was Great!!! Fantastic Customer Service!!! Kind, friendly, professional, knowledgeable, helpful and respectful. Will definitely use them again. Gracias

BETTY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

justin g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W.  |  Overall Experience 
Clasificación:
5.0

The truck was dirty.

GARY G. 
Clasificación:
4.0

Everything easy!!!

GIL G. 
Clasificación:
4.0

Storage hours of access need to be extended. 7am-10pm 7am-12am

Antrell B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GURBIR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
4.0

The facility and employees were great. I didn't need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn't much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn't be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.

Sarah B.  |  Overall Experience 
Clasificación:
4.0

Great experience no complaints

Ismael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beatriz R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

No issue, pretty straight forward

ngawang t.  |  Overall Experience 
Clasificación:
5.0

Hired help through uhaul, but they didn't show. When I called them they told me they had 3 other jobs that day over an hour away from my location. So I canceled them.

Thomas C. 
Clasificación:
5.0

Very helpful staff every time I rent a vehicle or trailer

Nathaniel D. 
Clasificación:
5.0

Maybe have some stores offer a half-ton pickup truck with capable features totow atrailer too Or offer a combo.

RUSSELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

The truck should have been out front waiting for us not in the back . Also if you guys recommend movers make sure they are on time .

Margaret A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAlly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke C.  |  Overall Experience 
Clasificación:
5.0

Alan was so efficient and friendly. That was such a positive experience.

ANTHONY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

The woman that helped me it was extremely nice very helpful

AMY S. 
Clasificación:
3.0

Hello,  I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties.  When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?

DAVE M.  |  Overall Experience 
Clasificación:
5.0

Very well run facility.

Shane E. 
Clasificación:
3.0

Please inform customer what to expect if you return truck after hours.

DOROTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
3.0

Shucks smelt like cat pee the whole time. Both side Mirrors kept moving while driving and making it difficult to drive in the rain. Then dropped vehicle off before 5 I still have yet to revive my final invoice as of the next day

BRYANT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene P. 
Clasificación:
5.0

Good service

Anh N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

Quick and easy pick up. Dominique was great and helpful

Titus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

samsheer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD C. 
Clasificación:
5.0

Keep employing sharp attentive engaging people. I have used this UHaul location since it was new. My experience is always what the UHaul people make it. Motivate incentivize and retain your best people .

JAMES L. 
Clasificación:
5.0

I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.

Lara P.  |  First Impressions 
Clasificación:
5.0

Calling to reserve the truck was super easy. Arriving at the store I was greeted with a friendly smile and very helpful gentleman. The truck had a small leak on top but I was given blankets to ensure my appliances stayed clean and dry. Return was super easy as well, turned over the keys and able to leave. I'd highly recommend this U-Haul store for rentals. I had a friend who used the storage and she was very happy as well. Great job guys!!! Thanks!

CHRISTINA H. 
Clasificación:
5.0

I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable!

Lara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Always friendly staff

LUIS M. 
Clasificación:
4.0

Joe was very helpful

PATRICK D. 
Clasificación:
5.0

Very nice service.

JUNG P. 
Clasificación:
5.0

Always a great experience.

Ed S.  |  Overall Experience 
Clasificación:
5.0

Desiree did an excellent job. She was professional and so nice and made our moving experience less stressful due to her sincere ability to assist us. She was awesome!!

Troy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS B. 
Clasificación:
4.0

Well-run operations.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

I have been using this facility for over 30 years. I have always received excellent service.

Ed S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERENCE P. 
Clasificación:
5.0

If only the inside glass could be cleaned. That would be great.

Michael G. 
Clasificación:
5.0

Staff is always courteous, efficient and helpful.

Richard E. 
Clasificación:
5.0

Tony Jossi is a wonderful, professional and friendly young man who was extremely helpful to me and really makes U-Haul look good! You better give him a raise before you lose him!

Drew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rizalina A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chaitanya Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anya G.  |  Online Move In 
Clasificación:
1.0

I haven't received a receipt for charge on my card.why ? I need to rent a trailer for tomorrow

DWAYNE D. 
Clasificación:
5.0

Excellent service. Our go-to storage location for all our needs.

EDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

Workers were very friendly!

MARVIN R. 
Clasificación:
4.0

Everyone was very helpful and accommodating, I highly recommend this location over many others for sure!

TREY H. 
Clasificación:
5.0

Nothing, Dominique was a gem.

RAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
4.0

Always pleasant friendly staff

NICOLE T. 
Clasificación:
5.0

She was very helpful.

RYAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valentina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie A. 
Clasificación:
5.0

Very helpful

Isaiah M.  |  First Impressions 
Clasificación:
5.0

Young lady cheerful and friendly. Greeted us and very helpful and attentive. However I did not get my receipt for returning

Jolene S. 
Clasificación:
5.0

The service was excellent!

SHERMAN C. 
Clasificación:
4.0

I had A good experience when renting the u-haul. Just wish the price per mile was a lot less.

MATTHEW D. 
Clasificación:
5.0

The drop off system at this location was excellent. In and out in just a few minutes. Great service.

Rileigh T. 
Clasificación:
4.0

Everything is OK there

LARRY C. 
Clasificación:
3.0

Service was very slow when I arrived to pick up trailer. No one to help when I came back after hours to drop it off - I wasn't sure if there would be, but at the previous location I rented from, someone was there even after hours to help me unhook the trailer.

JUNIPER Z. 
Clasificación:
5.0

The Staff was very friendly. Not sure how you can improve on that.

Richard B. 
Clasificación:
4.0

The bathrooms were very clean. That's not usual these days

SCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

This Uhaul location was excellent!!!! They were so helpful with everything!!!

Briana L. 
Clasificación:
1.0

Customer service was horrible.. Had a truck reserved, went to go pick it up and no one was in the store.. They had 3 people in the garage area looking at a van, we had to go out there twice to ask for help and we were told to wait that something came up.. Totally unexceptable

SHARON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGILE F. 
Clasificación:
2.0

Truck was not ready because the prior customer decided to keep the truck last his scheduled return date.

Michael O. 
Clasificación:
5.0

Great job by staff…

Cornell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAYTON H. 
Clasificación:
5.0

fast and friendly service.

Selina M. 
Clasificación:
5.0

Friendly staff, in and out in a flash.

GUY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
3.0

One of the employees accidentally took the truck key home and we had to wait almost an hour for him to bring it in

DANIEL W. 
Clasificación:
5.0

We are confused as to why we are being welcomed as new customers since we have been with you since 2016

William M.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond trying to help.

Amy W.  |  First Impressions 
Clasificación:
5.0

I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work

ALIDA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shinika P.  |  Online Move In 
Clasificación:
5.0

Friendly staff and very informative

DEBBIE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful. They answered all my questions and made me feel great about my choice

Perla G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEYANA F.  |  First Impressions 
Clasificación:
5.0

Great speedy service.Deseri was excellent m.

Chris R.  |  First Impressions 
Clasificación:
5.0

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Lola T.  |  First Impressions 
Clasificación:
5.0

Every staff member was extremely pleasant and respectful. Very helpful.

Frank M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S.  |  First Impressions 
Clasificación:
5.0

The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Dwayne W.  |  First Impressions 
Clasificación:
5.0

The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Alisson A. | Reservación
Clasificación:
1.0

Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

Bette F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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