Customer Reviews for U-Haul Moving & Storage of Vaca Valley

469 comentarios

2221 E Monte Vista Av   Vacaville, CA 95688
(Aviator Drive)

(707) 474-4387

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 474-4387

2221 E Monte Vista Av
Vacaville, CA 95688
(Aviator Drive)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Best service ever!!

diana J. 
Clasificación:
5.0

Very clean building manager was very helpful during a stressful time

Kathleen S.  |  First Impressions 
Clasificación:
5.0

Fix the UHAUL app. I had a hard time trying to check in with the app. It would take pictures and kept freezing. Good thing the people working there are SUPER helpful and SUPER friendly. If anything, I would go back because of their awesome customer service.

FELICIA L. 
Clasificación:
4.0

Everything was great except for one thing: they forgot to put the appliance dolly they charged us for in the truck.

Julie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MITCHELL D. 
Clasificación:
5.0

Great facility, I actually recommended some family to it for their storage.

Derek N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon B.  |  Overall Experience 
Clasificación:
5.0

Wonderful facility and staff. Helpful and accommodating and a pleasure to store there.

Judith W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K.  |  Overall Experience 
Clasificación:
5.0

Some of the friendliest and most helpful folks I've had the pleasure of renting from.

tyler H. 
Clasificación:
1.0

Very bad exsperiance at this U-Haul took 2 and half hours to pick up vehicular because the inter net is very bad there spoke with representatives ho tried to help and. It was very Frustrating

Velma S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L.  |  First Impressions 
Clasificación:
5.0

Nice folks, caring and helpful. Only reason I left was for an extra large unit I finally got after being on a waiting list.

David B.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Juan M. 
Clasificación:
5.0

Laurie you are the greatest ever. Thank you so much for your dedication and wonderful attitude. You made this long distance move one of the greatest experience on this journey of mine. I am so glad that I had the opportunity to meet such a great person before I left California. I was starting to believe that great customer service did not exist anymore. Thanks Laurie for giving me hope again. Have a Merry Christmas and a Happy New Year.

Lola T.  |  Overall Experience 
Clasificación:
5.0

Wow - in and out, fast courteous, easy!

Eric N. 
Clasificación:
5.0

The facility is very clean and well maintained. There are security gates, and key cards to control entry; as a single woman I never felt worried about accessing my belongs.

KATRYN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kahlon G. 
Clasificación:
5.0

Great customer service.

Randall P. 
Clasificación:
4.0

The staff was wonderful and caring .They were very awesome it wasnt just about work they also were very understanding, they worked with u and would check up on me with my health issue they know I had they we caring. Place was always clean and bathrooms. I will miss them especially Lori ,Jason And the little Mexican lady Thank u I will always be grateful to u guys and I apologize for abusing my privileges Thank u for all u guys have done.

emily j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanne p.  |  Overall Experience 
Clasificación:
5.0

One of the best storage facilities and staff I've been associated with. The staff were very knowledgeable about the array of U-Haul services were very helpful in assisting with my move. From the truck rental to securing helping hands to minimize the truck rental hours and addressing the physical requirements they stayed involved. Wonderful folks to work with!

RONALD P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tracye B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW L. 
Clasificación:
5.0

Great staff who answered every question and offered solutions to my move. Went the extra mile to make a challenge doable. Would and will highly recommend this U-Haul location for the excellent facility and staff.

RONALD P. 
Clasificación:
5.0

Very friendly and helpful

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Basit A.  |  Overall Experience 
Clasificación:
5.0

Very clean, friendlyand helpful staff

Arlene R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ailene C.  |  First Impressions 
Clasificación:
5.0

The best customer service ever!!!! Chris L

CHRISTOPHER L. 
Clasificación:
5.0

Another customer was throwing garbage in our unit. Staff resolved the issue quickly!

Philip M.  |  Overall Experience 
Clasificación:
5.0

Great place . The only improvement I would recommend is a safer way for you employees to hook up a trailer (maybe a floor jack) lifting the tongue by hand can lead to back pain.

Mark S. 
Clasificación:
5.0

The woman who helped us was extremely professional and helpful. She made it a very good experience. Gracias.

BERNARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  First Impressions 
Clasificación:
5.0

The “free” months for my truck and unit rental was a bit confusing

Jessica F.  |  First Impressions 
Clasificación:
5.0

Ernest was very helpful

Robberta S.  |  First Impressions 
Clasificación:
5.0

Nothing that I can think of.

Ted S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
4.0

The front right car hauler rim was damaged and although I made it across country it should have been replaced before I picked up the hauler. I tried calling road side assistance and the location I picked it up from in Vacaville before I left on my trip but after being on hold with both locations for over 45 minutes I gave up and drove it. I checked the tires and rims every time I stopped to be sure nothing changed!

Todd W. 
Clasificación:
5.0

Just continue doing what they do. Very good customer service,

James E. 
Clasificación:
1.0

It would not allow me to complete the online check-in since my Texas drivers license is expired. My check-in time took a total of an hour to complete since I had to attempt to do it online and wait then had to go inside and do it . In Texas you get a two year buffer period before you have to replace your license. Furthermore I am military so I get another exemption. The online checkin wanted me to submit my LES or “military exemption” for proof. No one carries an LES around and there isn't some “military exemption” form. An LES has a lot of sensitive information so that is not appropriate to ask a military member to submit that.

Daniel W. 
Clasificación:
2.0

Rented a 5X9 trailer. Had to wait while they cleaned out the trailer. It had trash and what looked like salt on the bottom of the bed. Also person helping me had problems with computer and had to wait while he figured out what he was doing.

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENNEA GAYLENE T.  |  First Impressions 
Clasificación:
5.0

Excellent customer service!

Maurice A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelle J. 
Clasificación:
5.0

You need to clean the outside of the truck as well.

oscar T. 
Clasificación:
5.0

The staff was absolutely fantastic. Courteous informative and pleasant. That location is the best and worthy of my business.

FRED P.  |  First Impressions 
Clasificación:
4.0

The pick up truck I reserved was not returned in a timely fashion, so. The team offered me a cargo van which fit my needs. Otherwise, very happy with service.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary W. 
Clasificación:
5.0

Very satisfied with your Service today.. Will use you and this location for future needs As well as recommended you to friends..

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBUR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charity C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosendo D. 
Clasificación:
5.0

It was such an easy and seamless experience from start to finish and the condition of the truck was excellent. Your front desk person was really helpful too. Thank you. Great experience.

Kent S. 
Clasificación:
3.0

Location is a little out of the way. Need to have more signage

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F. 
Clasificación:
5.0

Ernest and Laurie were great help..Thank you guy

Atasha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

The manager on duty was super friendly and professional. It was a great experience. I also worked with Dee the say before when I bought boxes. Amazing staff and clean facility

Alan J.  |  First Impressions 
Clasificación:
5.0

QUICK SERVICE FRIENDLY, HELPFUL STAFF

Michael E. 
Clasificación:
5.0

Staff was super quick & friendly!

PATRICK W. 
Clasificación:
5.0

Nothing every thing was perfect! Laurie is awesome!

Judith W. 
Clasificación:
5.0

Was great no complaints at all

Christopher L. 
Clasificación:
5.0

Thank you!! So easy!

Monica A. 
Clasificación:
5.0

My Family visited the location on 2221 East Monte Vista in Vacaville. The staff were very friendly, knowledgeable and professional.

DEMETRIA G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry W. 
Clasificación:
5.0

Great customer service. I accidentally rented from another office but they changed my reservation to the one that I showed up to because they had the truck I wanted.

Alvin E. 
Clasificación:
2.0

To many hidden fees did not honor what I was quoted for

anthonio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lennea T. 
Clasificación:
5.0

Didn't realize this was a new place in vacaville. We went to the old location also on E Monti Vista. Was told we are at the wrong address. Drove to new location and was takin care of very quickly and the trailer was connected to our truck and off we went. Delivered to a company on our one way trip that did UHaul on the side. No one was there and needed to call a # that was posted on the door. Called the # and no answer. The persons mail box was full. My wife called the UHaul # and we were told to go on our phone to do the drop off. The site was easy. We were able to take pictures of the trailer were we returned it to and off we went. Some bumps on our trip.but U Haul makes easy. Thank you UHaul!

DANIEL G. 
Clasificación:
5.0

Laurie the Manager was amazing great customer service Thank you for such great service

AIDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mitchell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime A. 
Clasificación:
5.0

Incredibly friendly and helpful staff, well maintained and clean facility.

Kelsa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOLETHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B.  |  First Impressions 
Clasificación:
4.0

Rented a truck that I needed, with the agreement that it had to be back in 6 hours, for another customer who reserved it later in the day. I paid the full price that would usually be charged for 24hrs, out of desperation at the moment. I agreed because I needed it. I returned it within 3 hours, when I was done with my first trip, hoping maybe they could accommodate me with a smaller truck for the remainder of the 24hr period, since I was paying full price, and they had plenty small trucks. A small truck was also originally offered to me for a full 24hr period. I didn't make any demands and was not rude to anyone. Was just hoping maybe they'd help me out as a customer, given the circumstances. Rather than having an open discussion with me about it, I was basically immediately lectured and told that I agreed to the short rental, that they weren't changing the contract, and that they didn't have to offer me anything outside of the contract CONVERSATION OVER. I told them I knew they didn't HAVE TO DO anything. I made a simple request and didn't understand why I was met with such resistance. The woman helping me was the ALL BUSINESS with a no customer service type personality, which is unnecessary. The business was empty and no one in line, as it was when I originally picked up the truck. It's a shame that no real customer service and friendliness is the norm these days. And I don't believe the customer is always right, but I do believe businesses should try, when they can. This is a newer storage business, clean inside and out, and nice facility.. Better customer service would've gotten repeat business from me, and referrals to friends for future business with them. I guess playing the hard role was worth to the person at the counter. Why help me with an available truck when you already have my money for a 3hr rental I guess, huh. Thanks Uhaul of Vaca Valley

Jimmie W. 
Clasificación:
5.0

Staff, service, & equipment was perfect!

JUBEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

The new facility in Vacaville is state of the art and very secure. Great staff and customer service. Highly recommend them.

RONALD P.  |  First Impressions 
Clasificación:
5.0

Personal and equipment service was outstanding.

Richard W. 
Clasificación:
4.0

Friendly staff !

Dianne F. 
Clasificación:
5.0

Excellent and clean place!!!

Brenda T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shere Q.  |  First Impressions 
Clasificación:
5.0

The gentleman working there wasn’t able to get my card that lets me in or out to work and when we were done and ready to leave, the card still wasn’t working!

HELEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
4.0

Process went as intended.

steven G. 
Clasificación:
5.0

Eccellent management and customer service. Best UHaul location in Vacaville!

Anthony C. 
Clasificación:
4.0

Thanks to the staff for making my visit easy to accommodate my storage space.

Martin S.  |  First Impressions 
Clasificación:
5.0

Yes I always carry your insurance. There was a couple of severe dents top middle roof and above driver's head above the door which actually cut through the metal that weren't in the photo. Because I wasn't able to address that at the time of pick-up. I was timed out.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth T. 
Clasificación:
3.0

Exterior was dirty windows wasn't clean.

Paul L. 
Clasificación:
5.0

The lady that helped me was very friendly and welcoming and over all very helpful.

Edgar R. 
Clasificación:
5.0

Laurie is so friendly and very helpful.

Metro T.  |  First Impressions 
Clasificación:
5.0

great job!

Sergio D. 
Clasificación:
5.0

The return was quick and easy and the person I was very pleasant!

Jacqueline B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance H. 
Clasificación:
5.0

Gold Standard Service

Chuck A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karynda I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tana W. 
Clasificación:
5.0

Nada

Edward E. 
Clasificación:
5.0

The price gouging was unbelievable. 4 times the normal rate according to other uhaul locations. This will be taken up with some one who cares about their customers .

Kevin H. 
Clasificación:
5.0

The best customer service you can ask for!

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

Nada

SHIRLEY G. 
Clasificación:
5.0

Manager Laurie helped me. She was very nice, professional, helpful, and has excellent customer service skills. Laurie represents U-Haul wonderfully and with pride !

Brenda R.  |  First Impressions 
Clasificación:
5.0

The truck was reported to have 1/4 tank gas. Which is crazy for a truck of that size. The truck actually only had 1/8th tank. I informed the gentleman inside and he promised he'd notate. I know the system is designed to make the customer guess and overfill but it's not fair. And sending out almost empty trucks is awful. High marks are for clean truck and friendly staff.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
5.0

Very pleased with the experience. I am very grateful that you were able to help me with my needs. Easy reservations, easy check in, easy access to my unit, along with the handy carts you have available! Premises are very well maintained and units are larger than the general population of storage facilities in the neighborhood. Thank you again!

Judith W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele F.  |  First Impressions 
Clasificación:
5.0

I was treated in a professional manner and Jason was more than helpful. I had a little trouble initially getting my disc lock to work and Jason had no problem coming to help me and all is well !!! I couldn't ask for anything better.

Jeannie L.  |  First Impressions 
Clasificación:
5.0

We were really satisfied at U haul and the services they provided. Thank you, very much!!

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Badyah S. 
Clasificación:
5.0

We have been very happy about the services we have received by Uhaul. Thank you!

james e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L.  |  First Impressions 
Clasificación:
5.0

The lady there was so nice and so helpful she was great.

Gina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

Dee was extremely helpful aswell as courteous! Aswell as extremely knowledgeable!

Tina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrianne J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lark E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nichole B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elwood Y.  |  First Impressions 
Clasificación:
5.0

Jason is very nice

jacquelyn n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
3.0

Great staff courteous staff very helpful

RONALDANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
5.0

Super friendly employees that made it very easy to complete the move in experience quick and hassle free.

RICHARD S.  |  First Impressions 
Clasificación:
5.0

The attendant was just so wonderfully kind! Very knowledgeable and first time ever dealing with a U-Haul representative that took their time and did not appear to be bothered by having to answer so many questions. She is just awesome all around!

Rebecca F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA P. 
Clasificación:
2.0

Rates are too high. Every company is interested taking as much as they can from the customers. Greed fuels everything, right? Even your trucks.

Davin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren S. 
Clasificación:
5.0

Adrian is excellent and provides top notch customer service.

Earl N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
5.0

The manager was amazing! She was incredibly helpful and assisted us with getting our long load into the parking area. She went above and beyond for us.

Marisa H.  |  First Impressions 
Clasificación:
5.0

Accessible location , excellent customer service

RONIN H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanessa G.  |  Online Move In 
Clasificación:
5.0

The staff onsite was very helpful.

Steve P.  |  First Impressions 
Clasificación:
5.0

Facility has good freeway location. Remote for expanding area with great hours of access. Clean. Secure and staff on duty

Laurie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina N.  |  First Impressions 
Clasificación:
5.0

Young man who assisted me was very polite, professional and helpful.

Louise M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent T.  |  First Impressions 
Clasificación:
5.0

Great customer service, very clean units and easy access.

Anthony L.  |  Online Move In 
Clasificación:
5.0

I found Laurie to be very welcoming and professional in getting me signed up and oriented. The facility is super clean, the carts and elevator handy. I'm very happy I selected this U-Haul location.

Doreen M.  |  First Impressions 
Clasificación:
5.0

I am very impressed with Lauri who helped me during this move. She was very friendly helpful and a professional staff. Your facility/storage is very clean Will definitely recommend.

Teresa M.  |  First Impressions 
Clasificación:
5.0

Very Helpful and Polite..

Joel A.  |  First Impressions 
Clasificación:
5.0

Brice was awesome

Jason T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba