Customer Reviews for U-Haul Moving & Storage of Truro

386 comentarios

22-24 Court St   Truro, NS B2N3H7

(902) 893-4128

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(902) 893-4128

22-24 Court St
Truro, NS B2N3H7

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JULIE A G. 
Rating:
3.0

Customer did not leave a comment.

LAURA CHRISTINE C. 
Rating:
5.0

The customer service was impecable

EDWARD ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Kevin Scott J. 
Rating:
4.0

Customer did not leave a comment.

michael l.  |  Overall Experience 
Rating:
3.0

Personnel is very friendly but there are a few glitches in the system: we were given a storage unit that was already occupied although it appeared free in the system, twice in a row we tried accessing the facility after hours after being told that we could but in fact we couldn’t get in

Marco V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WADE R. 
Rating:
5.0

Staff was very friendly and knowledgeable. Made the whole experience very easy and would want me to use this location again.

MARK WILLIAM W. 
Rating:
5.0

Good

RONALD DAVID S. 
Rating:
5.0

The Location was amazing. I had a confirmed trailer rental and had even phoned the main Uhaul dispatch the day before to ensure that the trailer would be available as I was driving 150 kms to get it. The trailer had not been returned and Central Dispatch had NOT informed the local team. Brandon was amazing at resolving the issue, we left with a smaller trailer and a smile on our faces. Thanks for being great people despite the issue with your Head Office! Deborah

Menno W. 
Rating:
5.0

These fellows truly went the extra mile to help me with the electrical connection between their trailer and my tow vehicle. It was a totally seamless transaction from reservation to return. Highly recommend this franchise.

DAVID REUBEN S. 
Rating:
5.0

Excellent customer service and answered all my questions. Jackie was amazing!

Sheri F.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and knowledgeable. Made a difficult and stressful move so much easier.

tom A. 
Rating:
4.0

Customer did not leave a comment.

Betty G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leila L. 
Rating:
5.0

Excellent service don't be scared to ask for anything their are their for you!

JAMES ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

Reta O.  |  Overall Experience 
Rating:
5.0

I am a regular customer of the Court St. UHAUL. The staff is extremely helpful. I do think my check in could be streamlined by keeping my personal information on file. I am required to give my drivers license, email, address and phone number on every visit.

JAMES WILLIAM F. 
Rating:
3.0

When i was paying as my deposit i was told that the 125 on my debit card was a hold and that the final charge would be what was applied to my bank or the refund would be direct to the banj that was false which wasnt a big problem i just had to walk over for the refund as i dont live far but that may not be the case for everyone

NIKITA DAWN D. 
Rating:
4.0

Customer did not leave a comment.

Alex P. 
Rating:
4.0

Everything was great!

ALEXANDER JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MARY ESTHER B. 
Rating:
5.0

Customer did not leave a comment.

KEITH D H. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON G G. 
Rating:
5.0

Get some cruise control

David L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES K. 
Rating:
4.0

Customer did not leave a comment.

KELLY M K. 
Rating:
5.0

Customer did not leave a comment.

DAVID LEE M. 
Rating:
5.0

Customer did not leave a comment.

JOHN VERNON P. 
Rating:
4.0

The protocol for filling the gas tank was very unclear, causing customer to overfill and overpay for fuel.

Lindsay W. 
Rating:
5.0

Trailer towed awesome. Very happy with my rental.

DAVID JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER OWEN M. 
Rating:
4.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
4.0

I have had a poor experience at this location in the past however my most recent experience was the complete opposite because of the service provided by Darrin Deyarmond. I had made a booking to pickup my truck at a difference location however it was unavailable and had to pick it up here instead. Because of that the billing of my reservation was incorrect and I was charged more kms than I should and the flat rate was also wrong. When I returned the vehicle and questioned my bill Darrin had a look, immediately understood my concern and also couldn't understand why I was billed the way I was. Darrin corrected the bill to my satisfaction without hesitation. Despite working alone during a busy evening Darrin was friendly, very helpful and provided exceptional customer service. I left feeling good about my experience - and this was after locking the keys in the vehicle and having to pay for someone to gain entry so I could return the vehicle. Thanks again Darrin

TERRY E J O. 
Rating:
5.0

perfect

ron c.  |  Overall Experience 
Rating:
5.0

lower the price lol

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE CAROLIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darren K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Ann B. 
Rating:
5.0

Very friendly and helpful service. The trucks operate so smoothly and are so clean.

MICHAEL AARON G. 
Rating:
5.0

I always find the employees kind and accommodating. I have recommended this location to others and use it whenever needed.

JULIE ARLENE M. 
Rating:
5.0

Nothing I can think of

M NEIL M. 
Rating:
5.0

Customer did not leave a comment.

JARRETT MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I've rented from the Truro, NS location several times this summer, and they have been absolutely awesome to deal with. Everyone is pleasant, helpful and easy to deal with. Unfortunately, I can't say the same about the folks dealing with my online booking. The 15 foot truck I had originally rented for today's move turned into a 20 foot unit that I would have to pick up at a location 50km away. I was never offered to be reimbursed for gas for both my personal vehicle that I would use to drive the 100km round trip to obtain this vehicle, nor the gas on the rental unit on the one way rental to Truro from Westville they offered me. I will never, ever book online again, but will absolutely return to the Truro, NS location to book a rental for my next move. The folks in Truro are awesome to deal with, and I think the folks running the online services could take a lesson from the Truro branch in customer service.

BENJAMIN RYAN D. 
Rating:
4.0

Customer did not leave a comment.

DONALD ARTHUR E. 
Rating:
5.0

Customer did not leave a comment.

Makesh G. 
Rating:
5.0

Customer did not leave a comment.

Christopher Jeff M. 
Rating:
5.0

Customer did not leave a comment.

JAMES WILLIAM F. 
Rating:
4.0

Customer did not leave a comment.

Arthur F.  |  First Impressions 
Rating:
4.0

Your storefront is excellent. Everything you could need for moving. I commend you for your respect of the unique history of the building as a hat factory and dynamic place of work for so many women and men-the photo displays are very well done. My rental experience was very good.

M NEIL M. 
Rating:
3.0

Customer did not leave a comment.

Rosemary S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

hard to improve provide a coffee to go ...

JOHN M M. 
Rating:
5.0

The service was quick and professional. The truck was very clean, ready and well maintained.

Jackson Robert F. 
Rating:
5.0

This is the third truck this year that I've rented from U-haul and all of them had alignment issues. None of them were very good at going straight. I think they should be maintained a little better .

Gord J. 
Rating:
2.0

Rude, misinformation

DARREN ARTHUR S. 
Rating:
4.0

Perhaps don't call right at the estimated return time, and then proceed to call the emergency contact as well. Always assume someone will run a little late

MarkEdward W. 
Rating:
5.0

Customer did not leave a comment.

Keith A D. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Connor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

Rosemary S.  |  First Impressions 
Rating:
5.0

Nothing, customer service was excellent. :)

PAUL DARREN P. 
Rating:
5.0

Customer service is perfect. Anybody more attention would be annoying.

TROY B W. 
Rating:
5.0

Should supply renters with an owners manual, cup holder was broken, should have good wiper blades. On a long haul like we did renter should have some instruction on navigating steep inclines. Should consider diesel engines on bigger units. Other than that all was good.

LEONARD HENRY D. 
Rating:
5.0

Really appreciate the friendliness and flexibility of the staff! Thank you!

Cathie C.  |  First Impressions 
Rating:
4.0

Cruise control for peoples that have bad legs it helps the blood circulation when you can move the right leg also make ramp wider

yvon T. 
Rating:
5.0

Price was a little high to rent the cargo van for four hours to pick up some items 100 km away

MICHAEL JOSEPH M. 
Rating:
5.0

i had a very good experience with uhaul, no problems whatsoever. I would definitely recomment it to a friend.

CATHERINE JANE F. 
Rating:
1.0

She charged me $320 extra said the truck was in miles not Km's, only thing that saved me was I took a picture of the fuel because it was wrong as well. So I had proof that the truck was registered in km complete scam!!! Never again! Lawrence MacLellan

NORMAN LAWRENCE M. 
Rating:
4.0

The on site staff were very informative, helpful and courteous.

Delbert A C. 
Rating:
4.0

Customer did not leave a comment.

NEIL ANTHONY R. 
Rating:
5.0

All went well was quite happy with U-Haul.. Thank you..

GRAHAM J S. 
Rating:
5.0

My experience (not based on your local people who were fine) was a disaster. I teach marketing at four post sec institutions in NS. If anyone is interested (and I suspect you are not), connect with me. And I am not usually a complainer.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

NEIL ANTHONY R. 
Rating:
5.0

I only left this unit to rent a larger one within the same faciltiy

victorian order of nurses for canada n.  |  Overall Experience 
Rating:
4.0

Have the truck full of fuel to simplify the process of returning it full versus about 3/4, 1/2 or whatever the gauge reads when picked up.

PETER ALLAN T. 
Rating:
3.0

During access hours, anyone can enter the facility and roam inside, which was concerning. I had an access card to enter after hours, but it never worked. Jackie and her staff were great!

Jessica E.  |  Overall Experience 
Rating:
5.0

Absolutely nothing, I called last minute and they took great care of me! It was quick, efficient, truck was clean and the app to return meant I could drop off when I needed to. Wonderful experience Thank You

TROY VICTOR W. 
Rating:
5.0

All was good.

David W. 
Rating:
5.0

We had problems with the online booking, as when we got to the Truro site they did not have the car hitch to be installed on my vehicle. We had to return the next day, but I must say the technician (Brendan) was excellent, even coming on his off day to install the gear for us. The central call center is also very difficult to navigate and not helpful. Our issues were only resolved when we managed to speak with the manager in Truro, who was extremely helpful. I would certainly recommend this location.

ANNA PASTERNAK N. 
Rating:
3.0

Checking in ahead of time didn't save any time as there was only one person at the counter and there was a line.

Andrew C. 
Rating:
3.0

Customer did not leave a comment.

KEVIN STACY R. 
Rating:
3.0

It was a long travel from the loading dock to unit 2231. The bumpy unlevel floor made for a challenging move in. Other than the floors, the facility is great.

Andrew C.  |  First Impressions 
Rating:
5.0

Both Lucy and Darin at your Truro location were very friendly, helpful and knowledgeable.

Walt V. 
Rating:
5.0

It was awesome. Can't think of anything to improve.

DONNA MARJORIE S. 
Rating:
5.0

Great service Darrin, and (I believe Jackie).....would recommend you in a heart beat....

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

BRANDON DANIEL E M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G F. 
Rating:
5.0

My favorite location to rent from. Store is clean, bright. and staff are super friendly and helpful. No issues.

LISA MARIE D. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Janet W.  |  First Impressions 
Rating:
5.0

In pictures, I had to disagree with all them , as there was damage all over the truck not updated in the pictures given. Myabe keep them updated:)

JUANITA H. 
Rating:
5.0

Only issue I could see is the roll up door would not stay up but no big deal everything else was great

neil m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer G. 
Rating:
4.0

The only issue with the facility: When first opened -- and after having paid for a locker -- work was not complete on the facility itself. For an excessive amount of time, it was not possible to get to our locker. Compensation of no kind was offered for the inconvenience. NO complaints about staff, they did all they could. Head office or District Manager (?) should have offered something: Reduced rate, a free month, something.

todd h.  |  Overall Experience 
Rating:
5.0

Was greeted by a friendly staff, great service.

MATTHEW JASON R. 
Rating:
4.0

Need to keep a eye on wheel seals leaks had a truck that possibly had 3 wheel seals leaking

KEVIN JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD A. 
Rating:
5.0

Customer did not leave a comment.

Katie R. 
Rating:
5.0

This was the first time I did an online booking and it worked perfectly. The customer service person was excellent: personable and knew her business. The storefront was spotless and well-stocked. The pickup truck I rented was in perfect shape and worked flawlessly. I would definitely recommend Truro UHaul!

Tim D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

slight confusion on availability of a trailer that was in stock- this seemed to be a "head-office" issue rater than local. Overall, I was really impressed and will use again. staff were great

Dylan S. 
Rating:
3.0

I was frustrated with having to walk around the building several times because the swipe card was not working, Pushing the help button on the swiper received no response. I think it would have been more courteous to accompany me to demonstrate and introduce me to the procedure and the location of the unit. I had been up all night packing and cleaning and then driving 4 1/2 hours (I stopped for a 45 minute nap) and was very tired. Luckily the elevator didn't stop working until our last load and the employee that came to look and help us find the stairwell was very helpful and kind. Drive-in and unload was very convenient and the trolleys worked well with a large elevator. I like the historical content of the building as I grew up bowling there every Saturday.

nancy a.  |  First Impressions 
Rating:
5.0

VERY clean truck, nice space and location.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

SHANE W. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
4.0

Air conditioning

DARCEY LEE M. 
Rating:
5.0

Not a thing! Staff were great.

JILLEAN C. 
Rating:
5.0

Customer did not leave a comment.

Fenella H. 
Rating:
5.0

The staff were very helpful made my move a lot less stressful THANKS

RENNIE GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Leanne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa T.  |  First Impressions 
Rating:
5.0

People there very friendly, helpful and patient.

ron b.  |  First Impressions 
Rating:
5.0

Very helpful staff...thanks very much.

Dale A.  |  First Impressions 
Rating:
4.0

Employees are very friendly, knowledgable and understanding. Facility has easy access storage and is extremely clean .

Marie B.  |  First Impressions 
Rating:
5.0

The gentleman behind the counter at your Truro location... "Darrell" I believe his name is, was very helpful, friendly. This was the 3rd time that I have used Uhaul and I am very pleased.

stacy b.  |  Overall Experience 
Rating:
5.0

great

Paul C.  |  Overall Experience 
Rating:
5.0

Excellent customer service

stacy b.  |  First Impressions 
Rating:
5.0

Great staff

Dave C.  |  Overall Experience 
Rating:
5.0

Very friendly service. That’s what it’s all about!!!

Dave C.  |  First Impressions 
Rating:
5.0

The second time we needed U-HAUL in Truro, the second time we had an amazing customer service. Great job!

Paulo M.  |  Overall Experience 
Rating:
5.0

Great customer service! The U-Hal team was amazing. Darrin was very friendly and helpful. The team helped us find the best solution for our needs and everything was perfect. Thanks U-HAUL Truro.

Paulo M.  |  First Impressions 
Rating:
5.0

a very pleasant staff

Frederick C.  |  First Impressions 
Rating:
5.0

Jaqueline was extremely helpful and professional...I would highly recommend uhaul Truro just because of her.

Troy C.  |  First Impressions 
Rating:
5.0

Excellent customer service. Lovely facility.

Ingrid T.  |  First Impressions 
Rating:
5.0

Glad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.

Maritime Aboriginal C.  |  First Impressions 
Rating:
5.0

Excellent staff and so helpful with everything!!

lynne m.  |  Overall Experience 
Rating:
5.0

Friendliest customer service experience I've had in a long time. Employees were upfront and informative, leaving me with no questions about my rental. Manager showed me my rental unit herself! Awesome

jd h.  |  First Impressions 
Rating:
5.0

Very clean...very helpful and friendly staff. Would highly recommend this business.

edna k.  |  Overall Experience 
Rating:
4.0

Staff very helpful and friendly!

Jaime B.  |  Overall Experience 
Rating:
5.0

Super nice and very helpful in answering any and all questions.

patrick n.  |  Overall Experience 
Rating:
5.0

I originally dealt with Darren at the Truro Facility & he was most helpful & knowledgeable, very customer service orientated.

heather m.  |  Overall Experience 
No reviews have been submitted for this location.

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