I rate the facility in Truro outstanding! I had a problem with my cc being charge twice after I tried , without success , online to book a storage unit. Brandon , the Truro manager , did everything he could to help me but in the end he had to refer me to the contact centre. Several calls to the contact centre were made I was unable to get hold of anyone that could help me. I booked a space anyway, which was not the Truro Court St. locatifon , it was the Main St. SELF CHECK IN location. I booked these but was unable to check in the day before as it kept looping me back to the beginning, but still chargling my credit card. I arrived to the Court St. location on the day of moving to see if I could get checked in there and I was unable to. I had movers in the yard , and I was paying 300.00/hr. My angel came in the form of Mellisa Wright, would was able to secure a spaces at the Court St. location and booked them side by side. You have no idea how grateful I am for her extraordinary patience and service that day. I also wanted to point out how spotless the location is! Melissa advised me she did the cleaning there. I would have eaten off the floor is was so clean. Please note the above recommendation is for the Truro location only. My experience with your online booking system and you contact centre I would rate in the negative. You folks need so much work on your IT and your call wait times! Eventually my cc problems did get sorted out but I suspect it was the Truro employees you send it up the chain. Regards, Maureen BrennanMaureen B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Truro
Truro, NS B2N3H7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alexandre L. | Overall Experience
El cliente no dejó un comentario.ROB K.
El cliente no dejó un comentario.Elisabeth T. | First Impressions
Very helpful and friendly staff the location is spotless and clean.RODERICK ISON S.
El cliente no dejó un comentario.BRIAN T.
Amazing customer service. I love how you incorporated the bowling alley pictures. Very clean and feels safe!Mary L. | Online Move In
Poised... courteous... professional... customers service driven! Yes that was Melissa. She was amazing. Thanx tk everyone. It was a great trip and rental experience.STEPHEN JOSEPH M.
El cliente no dejó un comentario.Josh C.
El cliente no dejó un comentario.Josh C.
The gentleman who waited on me was excellent. very personableReg T.
The only problems were 1) your locks don't work well when in place. We always had to fidget with it as it wouldn't open all the way 2) when trying to reorganise the rm, the lights kept going off.ROB A. | Overall Experience
Nothing. You're perfect.BRIAN HARRIS E.
El cliente no dejó un comentario.JAMIE LEANNE D.
El cliente no dejó un comentario.Donna M. | Overall Experience
Received email quote over phone on August 4 for storage $159 and first month free.. Brandon at the Truro location told me my quote expired in July and I was not getting the first month free. He also charged me $169 plus tax.. This is unacceptable and I will be going to the media about my trust with this Truro location. I feel I was scammed into these false charges just to get there and be told it sucks to be me. Brandon Archibuld should not be a manager..pam p. | First Impressions
El cliente no dejó un comentario.JONATHAN W.
Service was great.DOUGLAS B K.
Excellent service from the staff , as usual. The storage unit was listed as 8x15x10 but it is actually 6x15x10. This should be adjusted as you lose 25% storage volume and are paying for this.Stephen G. | Overall Experience
The 26 ft truck I rented ran smooth. I moved late night...so I needed light during an hour period of offloading my items. The truck's battery died and couldn't ignite the engine. I got stuck, blocking someone's driveway because the truck is huge. Thankfully, the UHAUL helpline representative I talked to around 2am(night) was super-helpful and they sent me someone to boost the truck's battery by 9am morning. Overall the experience wasn't bad. I can say UHAUL is reliable.Ranthom N.
El cliente no dejó un comentario.PETER ALEXANDER F.
The staff was very nice but unfortunately the 26 foot truck we rented leaked and our things got soaked when we were driving from Truro, NS, to Ottawa, Ontario. I received Pete's the leak to our pick up location and to our drop off locations but both said I needed to go through head office. I did take the $90 insurance so hope that there will be compensation for the leakage and inconvenience.LESLIE FRAN D.
El cliente no dejó un comentario.John Vernon P.
Uhaul in Truro is a great location, clean, with friendly staff. Much more than the one I am used to in Dartmouth NS.ERIC J R H.
El cliente no dejó un comentario.ANTHONY WAYNE B.
El cliente no dejó un comentario.Laura F. | First Impressions
El cliente no dejó un comentario.Jim S.
A great facility to have in Truro! Indoor loading/unloading bays a real asset. Very pleased with our storage experience at U-Haul in Truro! *****Michael D. | Overall Experience
El cliente no dejó un comentario.THERIN GORDON S.
El cliente no dejó un comentario.Melissa Mae Lati P.
Very helpful folks. They assisted me in finding the trailer that suited my vehicle. I will be going back there in the future! Great ServicePETER ALDEN C.
El cliente no dejó un comentario.HOLLY MERCEDES M.
Great customer service all around!Ksenia S.
El cliente no dejó un comentario.Joan M. | First Impressions
The online reservation system that we used let us reserve a large unit but when arrived no units availablethis sucks Brendon very helpful in solving issues After hours not being able to get in the stuck door is very frustrating again brendon was called and helped us out Please fix the doorDan M. | First Impressions
Fantastic local service. Made the moving day so much easier.Very knowledgeable rep and made the whole experience smooth. So much to offer at this location and will be advising our friends to use this service. So worth the money.RONALD J M.
In the space of 36 hrs, this site has managed to: - lock me out of one site due to changing the access keypad without warning - not set up my account at this site with 24hr access - not have the required disc lock on hand for my new unit (sold me standard lock) - CUT THAT LOCK OFF THE FOLLOWING DAY AND LOCKED ME OUT OF MY NEW UNIT!!! - refunded me the initial cost of both locks, but not the taxes, so I'm still out a few dollars which just adds insult to injury Staff was friendly enough but the gm could use some updated interpersonal skills/customer service training. Fortunately, his colleague handled most of the interactions. NO, this was NOT a satisfactory move-in experience and makes me question what lies ahead in this business partnership.jon w. | First Impressions
I think it's false advertising You read the price it say's 19.95 a day. When you go pick it up it's over 100.00 It should also say plus mileage and fill up.LOIS E S.
All good.TIMOTHY EDWARD M.
El cliente no dejó un comentario.MATTHEW F.
I had requested a 6x12 but ended up with a 5x8. Otherwise I had a perfect experience.LAURIE A.
El cliente no dejó un comentario.Gerry D.
El cliente no dejó un comentario.louis M.
The staff were very polite and helpful overall a great experience. I would have preferred a 6x12 trailer, but there were none available locally (within 100 km).ERROL CRAIG C.
El cliente no dejó un comentario.Troy W.
Nothing at all to do with the staff, they were lovely. But when we booked the trailer based on the 6 foot width, we figured that we would have six feet of clearance at the back which we did not due to the sides of the gate being welded in place. We were unable to bring home the treehouse we had purchased it for as we couldn't slide it up the ramp and onto the trailer because of losing those inches on either side of the gate.LEE A O.
El cliente no dejó un comentario.Donna M. | First Impressions
El cliente no dejó un comentario.Troy C. | Overall Experience
El cliente no dejó un comentario.Larry B. | Overall Experience
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Jessica l. | Overall Experience
The location was great. The staff was great and were truly wonderful people. The company itself has some serious bugs and flaws and I will be writing to head office NOT about this location but about our experience over all travelling and having our stuff moved from Ontario to Truro. The problems we had endured with the uboxs mostly are substantial and caused us a lot of heartache and stress.SANDRA L.
El cliente no dejó un comentario.GARTH EARLSTON M.
El cliente no dejó un comentario.Jennifer R. | First Impressions
Very friendly service, and helpful with my storage locker.ALVIN S.
El cliente no dejó un comentario.ROGER B.
El cliente no dejó un comentario.LOIS E S.
El cliente no dejó un comentario.Michael D. | First Impressions
El cliente no dejó un comentario.MICHAEL WAYNE D.
Very accommodating, helped find solutions when issues aroseMichael Bruce S.
Everything perfect in and out 10 minuteschris B.
El cliente no dejó un comentario.PHYLLIS M.
El cliente no dejó un comentario.Shawn D.
great service...great staff!JEFFERY R.
El cliente no dejó un comentario.Brenan M.
We had an issue with Alan, however the Manager was able to assist.Michelle B. | First Impressions
Nothing, your staff are friendly and pleasant. Your store is clean and well laid out. Thank you for all your helpDENNIS COLIN W.
Everyone was wicked,thanks so much homiesWILLIAM CHARLES A. | Overall Experience
I wrote an email to uHaul questioning a fuel charge on the bill, and received no reply whatsoever. I am not generally pleased by the UHaul experience. There was only 1/8 of a tank of gas in it, we left 1/8, and were charged a significant fuel charge with no explanation. Also, to phone for help, you have to be on hold for quite some time, which is not great when you are paying for the whole 24 hours and spend time waiting on the phone to ask for help.Susan K.
El cliente no dejó un comentario.CHEVON EUKLEY B.
Listening to the customer when they tell you what they want and when. My experience with uhaul was always great till just recently not sure if your employees have the proper training or your computer systems are outdated or both. This needs to be improved.GERALD THOMAS C.
El cliente no dejó un comentario.ROY STANLEY S.
El cliente no dejó un comentario.WANDA MARLENE K.
This site needs another pickup or 2.TROY B W.
El cliente no dejó un comentario.DEBORAH ANN M.
I couldn't have asked for a better experience, the staff were professional and very friendly and helpful. THANK YOU U_HAUL.SHIRLEY M.
El cliente no dejó un comentario.Bradford P.
A very pleasant experience and very easy to use storage system. Being out of the weather while loading and unloading helped make a chore into a joy!Colin Y. | Online Move In
El cliente no dejó un comentario.JAMES WILLIAM M.
Was treated very well and promptly. Great guys working there.EUGENE NORMAN O.
El cliente no dejó un comentario.David C.
Picked up the vehicle and it clearly hadn't been inspected. Garbage in the back that had to be taken out as we were doing the walk around. It had 1/8th of a tank of gas. It's a souring experience to have to pick up a truck to take on a trip and the first thing you have to do if put fuel in it. Although there was only 1/8th of a tank, my contract said there was 1/4 so I had to go get the girl for her to confirm that the contract had the wrong information. It was very confusing for the young girl who didn't seem to have communication skills. She was very shy and timid and didn't really seem to know what she was doing. Not a very good experience at all.CORY JAMES P.
Brandon Archibold checked us in and explained everything to us. He was extremely polite, professional and enthusiastic. It was a pleasure dealing with him. Graciasian g. | First Impressions
I had a great experience with Brandon Archibald in Truro Uhaul!John S. | Overall Experience
El cliente no dejó un comentario.Michael F. | Overall Experience
Hard to get to talk to someone. Waited 17 minutes on hold to have no one come on line, just hung up, then had to call back again, when I spoke to the lady in Truro she was excellent, just hard to get thru. GraciasMARGARET LEIGH M.
The staff go up and beyond .I would recommend U- haul on court to everyone that needs to move anytimeAMANDA DORIS M.
El cliente no dejó un comentario.Devin A.
El cliente no dejó un comentario.Joan M. | Overall Experience
Clean facility, friendly staff....JAMES DOUGLAS M. | Overall Experience
El cliente no dejó un comentario.Marcel R.
Have a full tank of gas in the truck.Sharon M.
Darren was great and very friendly. Great customer service.Dawn E. | First Impressions
Nothing excellent customer serviceBENJAMIN V L.
El cliente no dejó un comentario.Cassandra T. | First Impressions
Would be good to have the fuel type clearly marked somewhere on the vehicle. Agent confirmed fuel type to me verbally but from previous truck rentals I expected either the fuel cover or fuel gauge to be labeled with proper type to use. Always fearful may use diesel or gasoline in the wrong situation.Warren H.
El cliente no dejó un comentario.KENNETH NEIL B.
Unfortunately even after multiple tries by the very friendly staff it was never possible to access the storage after office hours (although 24 access was advertised everywhere) using our access card, the manager let us in using his personal codeMarco V. | Overall Experience
Truck was clean. - a/c didn't work -leak in windshieldBRIAN ROGER S.
Better maintenance. Brake warning light blinking on dash.Byron D.
El cliente no dejó un comentario.Shauna M. | First Impressions
El cliente no dejó un comentario.CHRISTINE MELODY B.
My experience was wonderful, on time, plesent helpful staff and we'll working equipment and easy return, Thank you so much!JANET PATRICIA B.
El cliente no dejó un comentario.MATTHEW KRISTOPH G.
Fantastic service, great vehicle and convenient. Will definitely rent again and recommend.SCOTT ROBERT F.
El cliente no dejó un comentario.Christopher Mich F.
El cliente no dejó un comentario.RICHARD ALAN C.
The man that helped me was exceptionally friendly and proficient.carrie D. | First Impressions
It would be convenient to have both full and half-month options for people who are moving somewhere on a 15th or something.Danielle C. | Overall Experience
El cliente no dejó un comentario.Harris H. | Overall Experience
El cliente no dejó un comentario.Christopher R.
Quick, efficient check in and also assisted with trailer hook up and detachment. Excellent and courteous staff.SHAUNA M M.
Excellent staff. Very professional. Location was perfectly clean. Lots of stock and suppliers. I needed load straps and bought those at u-haul while I as there.Frank M.
When I've already paid for the rental don't try and charge me more and ask me to pay againPETER TODD M.
I had an amazing experience at this location. Great customer service and clean, organized facility.Barry F. | First Impressions
El cliente no dejó un comentario.tanya l. | Overall Experience
We used the access code to check in, but at the end of our move, just after the U-Haul office closed, we tried to lock our unit using the code. It said access denied. We were not able to re enter the building, saying we did not check in, and the access code kept saying invalid. We have tried for two days to contact U-Haul, but no response.NATHAN R. | Online Move In
Extended access hours are awesome! We had a long day packing our belongings from our apartment and then unloaded our belongings into our new rental locker and left site at 3:00 AM. Very convenient.Michael F. | First Impressions
Employee was very helpfulSTEPHEN ENSLEY L.
El cliente no dejó un comentario.Katherine B. | First Impressions
Great location and I really enjoy the enclosed loading/unloading area. Certainly adds to the appeal of using your storage units.Michael R. | First Impressions
Very kind gentleman who checked me in and was very pleasant to deal withCindy M.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.JOHN GILFORD L.
El cliente no dejó un comentario.PETER CLARENCE T.
El cliente no dejó un comentario.Thomas M. | First Impressions
If it were not for the excellent help of Alan who was working at the check-in counter at this local location, my experience with U-Haul Corporate would have remained unbelievably bad. Alan went above and beyond to make my already bad moving experience more pleasant and less stressful. I have thanked him personally more than a few time during my move in. I'd appreciate the manager of this location to take particular notice of my comments and ensure Alan is commended! I'm a 60-yr old retired C-suite executive and Great Leader Coach who knows great employees when I see them. Alan is definitely one of those! My rating dealing with U-Haul Corporate both through their website and their CSC, although not asked for in this Facility Rating, would be one star at best! Unforgivably bad, bad, bad!Kevin S. | First Impressions
Very easy process with extremely helpful staff. Carts were accessible and worked well to move our belongings into the lockers.Aliya K. | First Impressions
El cliente no dejó un comentario.JEFFREY R W H.
Uhaul here in Truro was an awesome place to store our things over the past two years. Clean, safe facility with really considerate and friendly service from those in the office. We moved our belongings to our home but otherwise would have happily remained there. The van rental to move out went very smoothly. Thanks so much!INGRID T.
your staff went over and above to help many thanks garyGARY DONALD J.
El cliente no dejó un comentario.Karyn F. | Overall Experience
El cliente no dejó un comentario.dawn R. | Overall Experience
Unbelievable staff. I have purchased packing supplies , had my SUV wiring replaced , rented trucks , trailers and now storage at this facility and every staff member has been stellar. Highly recommend this location.Stephen G. | First Impressions
Very friendly, helpful staff,excellent experience in storage and renting a truck would definitely use againRobert S. | Overall Experience
This was the slickest and easiest contract entered into. Allan made it so very simple and we were able to move in within minutes of requesting space. He was an excellent rep for U-Haul!! Thank you!TIMOTHY C. | First Impressions
Fantastic customer service ☺️DIANNAH S. | First Impressions
El cliente no dejó un comentario.TYLER STEWART M.
Advising customers on the most affordable rental for their needs. That was missing.Colleen F.
El cliente no dejó un comentario.Ryan H.
Have your direct line number actually answered in your store...call centre in Indiana USA is not helpful. But in store staff were terrific.COLIN M H.
Continue your friendly professional serviceRAYMOND GERARD M.
The truck I rented was not available when it was to be picked up. I had to take a smaller one which reduced the efficiency of my trip. The contract had the wrong times for pickup and return on it and even after we clarified that on arrival for pick up, we still got a call on return day asking when we were returning it for the wrong time. The bill was made out to someone else and I will have to go in to have that changed tomorrow. The staff have all been very pleasant to deal with - but the details are not satisfactory.CHRISTOPHER JOSE B.
Spot was tight to pull out ofSimon A.
El cliente no dejó un comentario.LAURIE ROBERT S.
El cliente no dejó un comentario.JASON DONALD P.
El cliente no dejó un comentario.DONALD FRANCIS B.
Very friendly staff and awesome facility that has easy access to units.Peggy S. | First Impressions
When estimating prices please be a little more accurate, I had a heart attack hearing what the price could be with KM/$ANNELIESE N.
fast and courteous service,ROBERT BURRIS P.
Love the convenience and setup of Uhaul Self Storage! Access is simple, carts are helpful and storage unit was clean and ready to go. Would recommend this to anyone looking for storage solutions.Miranda L C. | Online Move In
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.michael l. | Overall Experience
Personnel is very friendly but there are a few glitches in the system: we were given a storage unit that was already occupied although it appeared free in the system, twice in a row we tried accessing the facility after hours after being told that we could but in fact we couldn’t get inMarco V. | First Impressions
Excellent customer service and answered all my questions. Jackie was amazing!Sheri F. | First Impressions
El cliente no dejó un comentario.Betty G. | Overall Experience
El cliente no dejó un comentario.Arthur F. | Overall Experience
El cliente no dejó un comentario.Reta O. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
perfectron c. | Overall Experience
El cliente no dejó un comentario.DANIELLE CAROLIN P. | First Impressions
El cliente no dejó un comentario.Greg M. | Overall Experience
El cliente no dejó un comentario.Darren K. | Overall Experience
El cliente no dejó un comentario.Arthur F. | First Impressions
El cliente no dejó un comentario.Rosemary S. | Overall Experience
El cliente no dejó un comentario.Ed W. | First Impressions
El cliente no dejó un comentario.Rosemary S. | First Impressions
Really appreciate the friendliness and flexibility of the staff! ¡Gracias!Cathie C. | First Impressions
It was a long travel from the loading dock to unit 2231. The bumpy unlevel floor made for a challenging move in. Other than the floors, the facility is great.Andrew C. | First Impressions
El cliente no dejó un comentario.Janet W. | First Impressions
Jaqueline was extremely helpful and professional...I would highly recommend uhaul Truro just because of her.Troy C. | First Impressions
Excellent customer service. Lovely facility.Ingrid T. | First Impressions
Glad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.Maritime Aboriginal C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have an adaptive reuse program to better the environment!