Customer Reviews for U-Haul Moving & Storage of Truro

627 comentarios

22-24 Court St   Truro, NS B2N3H7

(902) 893-4128

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(902) 893-4128

22-24 Court St
Truro, NS B2N3H7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN LEO M. 
Clasificación:
5.0

Mitchell was Profesional and very efficient, will be back again! ¡Gracias!

WALTER JOSEPH T. 
Clasificación:
5.0

This is the only location I go to to rent a uhaul...they are always pleasant

LISA MARIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY JANE O. 
Clasificación:
5.0

Place was spotless! Gentlemen at counter helped us right away! In a matter of 5 min we were on our way! Excellent service!

Darren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Gordon J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny Lee T.  |  Online Move In 
Clasificación:
5.0

THANKS AGAIN

Ken O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN GORDON O. 
Clasificación:
4.0

Drop off at alternate locations would be helpful.

KEVIN JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN WILLIAM R. 
Clasificación:
4.0

I called to cancel my unit in the middle of the month and asked to have my lock cut off because I could not get there. I was told there would be a $50.00 charge to cut the lock off. Even though I'm not getting a refund for half the month. I seen lots of RED tags on doors the people have not been paying. I was never late. This does not seem right.

Jean A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA LYNN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

I needed a larger trailer but it was not available. I also had to travel 1 1/2 hours each way to get any trailer at all.

JOSEPH K. 
Clasificación:
5.0

Absolutely 100%. , great company to deal with . Very helpful and friendly staff

DAVID ALLAN A F S. 
Clasificación:
5.0

Very helpful at drop off and pick up

Sebastian Gregor W.  |  Overall Experience 
Clasificación:
1.0

Be customer service oriented. Very poor customer service. I have had 5 total encounters with this location and every single one of them has been frustrating and disappointing. I have had my storage locker broken into and I've been robber while using your service and have received absolutely nothing. I asked for a single months rent to be refunded and the manager (without any actual clarification why) just simply said no. He is very poor at representing the uhaul brand unless that is of course you're trying to turn away customers with a money-first, customer satisfaction last mindset.

CORY JAMES P. 
Clasificación:
1.0

Terrible service!!! Waited almost 40 minutes to get someone to check in rental. Then girl said 849.00 owing. I just lost it then. Then she said oh wait it is 324.00. Still way more than the 230 was told it would be. Called manager, would do nothing at all. Will NEVER, EVER rent from Uhaul again and have rented allot of equipment over the years. Terrible company and will tell all my business associates to never use Uhaul to Could have rented from another company for 165.00 total and no bullshit. One pissed off customer!!!!

DAVID O. 
Clasificación:
5.0

get a faster computer system it is extremely slow

STEVEN DOUGLAS M. 
Clasificación:
2.0

Difficult to gain access on Sunday evening. Code would not work and customer service was not able to help and suggested to wait until Monday morning to go into the office. This seems pointless to have an online access to rent and pay and then have to wait.

Matthew Jason R.  |  Online Move In 
Clasificación:
5.0

After hour door access was sometimes unavailable.

BRIAN KENNETH G.  |  Overall Experience 
Clasificación:
5.0

I'm very happy with my experience. However, when I booked a unit originally, I booked a larger size unit (10x16, I think?). The agent on the phone said that this unit was on hold for me and would be available when I arrived. Turned out, however, that the unit was not available. In fact, the store agent at the time said no units were available! I was deeply disappointed in this because my province to province move required a unit of that size. In the end, the staff did find a smaller unit available, and gave me some money off the renting fee. I was happy about this, but still disappointed at the larger system of "booking" a unit for a customer that didn't exist. It's akin to an airline over selling their tickets. I think it's a poor business practice. In any case, this was the worst part of the experience. Everything has been top notch. In particular, the staff and management at the Court Street Truro NS location were absolutely wonderful!

Chris L.  |  First Impressions 
Clasificación:
1.0

Brandon - we both know why you are receiving a poor rating. You showed clear disregard for me as a customer when you unilaterally chose to increase the price of a service that was previously agreed upon with your staff. There was no discussion with me about the price change and you took advantage of the pre-authorization on my credit card to make the change without having discussed it with me first. I would never recommend anyone deal with the Truro location so long as you are the manager.

Nick H.  |  Overall Experience 
Clasificación:
5.0

Friendly helpful staff.

mary g.  |  First Impressions 
Clasificación:
5.0

Absolutely nothing...staff was very very helpful Service was exemplary!!

bill C. 
Clasificación:
5.0

Not much.

DAVID G N. 
Clasificación:
5.0

No improvement needed Very good service

BURTON ALF N. 
Clasificación:
5.0

Keep doing what you are doing. Great service, great staff

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGUS JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILLES JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol W.  |  Overall Experience 
Clasificación:
5.0

Brandon (Truro office) helped me secure storage for my move from Ontario to Nova Scotia & was extremely helpful. Helped make a really stressful time a little less stressful. Facilities were great - very clean, accessible, etc. Would recommend to anyone.

Jennifer E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myles S.  |  Overall Experience 
Clasificación:
5.0

Brandon is awesome. Really engaged in the process and super helpful

Fay B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN LEONARD EAR N. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG STEPHEN C. 
Clasificación:
5.0

enjoyed my storage experience at Uhaul Brandon the manager was great and very helpful would reccomend it!

beulah m.  |  Overall Experience 
Clasificación:
5.0

Staff are incredible

Dave C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

floyd K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chester C. 
Clasificación:
5.0

They actually saved the day when another location messed up my reservation.

LINDA LEE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE WILLIAM Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN VERNON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARRETT MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARRETT MATTHEW D. 
Clasificación:
5.0

The truck was awesome, all around a treat to drive. Staff was on point, had the right answers to some difficult questions and easily made this the best U-Haul experience I've ever had. They deserve a raise :D

BENJAMIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

3rd Place T.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent

TROY MILTON W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES BURTON C. 
Clasificación:
1.0

The light on the dash was flashing "pre collision" warning . The rear lights wouldn't work and the 4 way lights were barely visible. Was a very unsafe drive back. Speaking to a Rep and their higher up was no help.

BRIAN GARY RODGE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN BELLA N. 
Clasificación:
5.0

Great staff and quality trailers

DAVID ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NONE A. 
Clasificación:
4.0

The staff keep the storage facility very neat and address maintenance issues very quickly.

ROB S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PILIPPANGE ASHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY CATHELINE G. 
Clasificación:
5.0

Fast, thorough, and friendly!

JOANNE MARIE S. 
Clasificación:
5.0

The staff onsite were so friendly and helpful, and answered my call when a question came up. Quick and easy rental but very expensive â€" get the “stuck in mud” they offer, I only heard of it afterwards

BETHANY CONNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny W. 
Clasificación:
5.0

Great people to deal with in a very good location. An experience made easy thanks

Louis M. 
Clasificación:
5.0

Employees very friendly and knowledgeable with their duties. Great job!

travis D. 
Clasificación:
5.0

I'm in the process of moving from Ontario to Nova Scotia & the people in the Truro office could NOT have been more helpful. Highly recommend.

Jennifer E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN ROGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES RYLEY TAYL V. 
Clasificación:
5.0

Nada

Edward N. 
Clasificación:
3.0

I dropped off here, the service was average.

DENISE BEATRICE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Myles S.  |  First Impressions 
Clasificación:
5.0

I had a hard time getting a trailer due to other people not returning there stuff. Brandon in the Truro branch absolutely was the best to deal with he took care of me. There should be more people like the workers in that branch. They were absolutely fantastic to deal with and would deal with them again.

JAY RODNEY LLOYD M. 
Clasificación:
4.0

Nothing. I would like to compliment the lady that initially rented me the truck, she is very pleasant to talk to, and went above & beyond to find & rent me the truck. Shala Ross who accepted my return, also a great asset, very helpful & pleasant to talk to, & lastly Manager Brandon Archibald who looked into my file & corrected an error. Thank You All!!

KENNETH ROSS T. 
Clasificación:
4.0

Location is large. Didn't have the size of locker I booked (and phoned to confirm) but location was very accommodating and we worked out a solution.

Myles S. 
Clasificación:
5.0

So helpful and friendly - staff seemed happy to go above and beyond!

3rd Place T.  |  First Impressions 
Clasificación:
5.0

Customer service at this location is excellent.

DAVID BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROB K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth T.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff the location is spotless and clean.

RODERICK ISON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN T. 
Clasificación:
5.0

Amazing customer service. I love how you incorporated the bowling alley pictures. Very clean and feels safe!

Mary L.  |  Online Move In 
Clasificación:
5.0

Poised... courteous... professional... customers service driven! Yes that was Melissa. She was amazing. Thanx tk everyone. It was a great trip and rental experience.

STEPHEN JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh C. 
Clasificación:
5.0

The gentleman who waited on me was excellent. very personable

Reg T. 
Clasificación:
5.0

Nothing. You're perfect.

BRIAN HARRIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE LEANNE D. 
Clasificación:
2.0

Received email quote over phone on August 4 for storage $159 and first month free.. Brandon at the Truro location told me my quote expired in July and I was not getting the first month free. He also charged me $169 plus tax.. This is unacceptable and I will be going to the media about my trust with this Truro location. I feel I was scammed into these false charges just to get there and be told it sucks to be me. Brandon Archibuld should not be a manager..

pam p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN W. 
Clasificación:
4.0

Service was great.

DOUGLAS B K. 
Clasificación:
4.0

The 26 ft truck I rented ran smooth. I moved late night...so I needed light during an hour period of offloading my items. The truck's battery died and couldn't ignite the engine. I got stuck, blocking someone's driveway because the truck is huge. Thankfully, the UHAUL helpline representative I talked to around 2am(night) was super-helpful and they sent me someone to boost the truck's battery by 9am morning. Overall the experience wasn't bad. I can say UHAUL is reliable.

Ranthom N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER ALEXANDER F. 
Clasificación:
4.0

The staff was very nice but unfortunately the 26 foot truck we rented leaked and our things got soaked when we were driving from Truro, NS, to Ottawa, Ontario. I received Pete's the leak to our pick up location and to our drop off locations but both said I needed to go through head office. I did take the $90 insurance so hope that there will be compensation for the leakage and inconvenience.

LESLIE FRAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Vernon P. 
Clasificación:
5.0

Uhaul in Truro is a great location, clean, with friendly staff. Much more than the one I am used to in Dartmouth NS.

ERIC J R H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY WAYNE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERIN GORDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa Mae Lati P. 
Clasificación:
5.0

Very helpful folks. They assisted me in finding the trailer that suited my vehicle. I will be going back there in the future! Great Service

PETER ALDEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY MERCEDES M. 
Clasificación:
5.0

Great customer service all around!

Ksenia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan M.  |  First Impressions 
Clasificación:
4.0

The online reservation system that we used let us reserve a large unit but when arrived no units availablethis sucks Brendon very helpful in solving issues After hours not being able to get in the stuck door is very frustrating again brendon was called and helped us out Please fix the door

Dan M.  |  First Impressions 
Clasificación:
5.0

Fantastic local service. Made the moving day so much easier.Very knowledgeable rep and made the whole experience smooth. So much to offer at this location and will be advising our friends to use this service. So worth the money.

RONALD J M. 
Clasificación:
1.0

In the space of 36 hrs, this site has managed to: - lock me out of one site due to changing the access keypad without warning - not set up my account at this site with 24hr access - not have the required disc lock on hand for my new unit (sold me standard lock) - CUT THAT LOCK OFF THE FOLLOWING DAY AND LOCKED ME OUT OF MY NEW UNIT!!! - refunded me the initial cost of both locks, but not the taxes, so I'm still out a few dollars which just adds insult to injury Staff was friendly enough but the gm could use some updated interpersonal skills/customer service training. Fortunately, his colleague handled most of the interactions. NO, this was NOT a satisfactory move-in experience and makes me question what lies ahead in this business partnership.

jon w.  |  First Impressions 
Clasificación:
3.0

I think it's false advertising You read the price it say's 19.95 a day. When you go pick it up it's over 100.00 It should also say plus mileage and fill up.

LOIS E S. 
Clasificación:
5.0

All good.

TIMOTHY EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
4.0

I had requested a 6x12 but ended up with a 5x8. Otherwise I had a perfect experience.

LAURIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

louis M. 
Clasificación:
5.0

The staff were very polite and helpful overall a great experience. I would have preferred a 6x12 trailer, but there were none available locally (within 100 km).

ERROL CRAIG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy W. 
Clasificación:
5.0

Nothing at all to do with the staff, they were lovely. But when we booked the trailer based on the 6 foot width, we figured that we would have six feet of clearance at the back which we did not due to the sides of the gate being welded in place. We were unable to bring home the treehouse we had purchased it for as we couldn't slide it up the ramp and onto the trailer because of losing those inches on either side of the gate.

LEE A O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

The location was great. The staff was great and were truly wonderful people. The company itself has some serious bugs and flaws and I will be writing to head office NOT about this location but about our experience over all travelling and having our stuff moved from Ontario to Truro. The problems we had endured with the uboxs mostly are substantial and caused us a lot of heartache and stress.

SANDRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARTH EARLSTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  First Impressions 
Clasificación:
4.0

Very friendly service, and helpful with my storage locker.

ALVIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOIS E S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL WAYNE D. 
Clasificación:
4.0

Very accommodating, helped find solutions when issues arose

Michael Bruce S. 
Clasificación:
5.0

Everything perfect in and out 10 minutes

chris B. 
Clasificación:
2.0

We had an issue with Alan, however the Manager was able to assist.

Michelle B.  |  First Impressions 
Clasificación:
5.0

Brandon Archibold checked us in and explained everything to us. He was extremely polite, professional and enthusiastic. It was a pleasure dealing with him. Gracias

ian g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna M.  |  First Impressions 
Clasificación:
2.0

We used the access code to check in, but at the end of our move, just after the U-Haul office closed, we tried to lock our unit using the code. It said access denied. We were not able to re enter the building, saying we did not check in, and the access code kept saying invalid. We have tried for two days to contact U-Haul, but no response.

NATHAN R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine B.  |  First Impressions 
Clasificación:
4.0

Great location and I really enjoy the enclosed loading/unloading area. Certainly adds to the appeal of using your storage units.

Michael R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

Very easy process with extremely helpful staff. Carts were accessible and worked well to move our belongings into the lockers.

Aliya K.  |  First Impressions 
Clasificación:
5.0

Unbelievable staff. I have purchased packing supplies , had my SUV wiring replaced , rented trucks , trailers and now storage at this facility and every staff member has been stellar. Highly recommend this location.

Stephen G.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service ☺️

DIANNAH S.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and awesome facility that has easy access to units.

Peggy S.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and answered all my questions. Jackie was amazing!

Sheri F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

Really appreciate the friendliness and flexibility of the staff! ¡Gracias!

Cathie C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet W.  |  First Impressions 
Clasificación:
5.0

Glad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.

Maritime Aboriginal C.  |  First Impressions 
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