Customer Reviews for U-Haul Moving & Storage of Truro

1,383 reviews

22-24 Court St   Truro, NS B2N3H7

(902) 893-4128

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(902) 893-4128

22-24 Court St
Truro, NS B2N3H7

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Customer did not leave a comment.

Gerald R 
Rating:
5.0

Michelle the manager was perfect!

Gina C  |  First Impressions 
Rating:
5.0

Will return there as a customer again next year

FABER M 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

Customer did not leave a comment.

BETH A 
Rating:
5.0

The back was dirty and had to be cleaned before I left. Inside there was a little damage that wasn’t repaired with a stick bar broken and by the hitch front was a damage that was a little bang that was never repaired and has been there for some time. I did take photos of these areas before I left Truro

Joe T 
Rating:
5.0

Helpful, friendly staff and really appreciate the assistance from Michelle in sorting out a crisis caused by another truck rental company (no trucks available despite having reserved one, driven a fair distance, and received no word to the contrary re: availability). Thanks again, would recommend, all members of the team from start to finish were excellent.

Derek G 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Customer did not leave a comment.

BETH A 
Rating:
4.0

tell them about the mileage. i was miss informed about mileage.

Rob O 
Rating:
5.0

Customer did not leave a comment.

BETH A 
Rating:
5.0

Customer did not leave a comment.

howard m 
Rating:
5.0

Since I began renting the 3 lockers I have at your site, there seemed to be a great number of staff turn-over. The management, Michelle has been ever so helpful from the beginning. She has been supportive and very conscientious as well as she takes pride in her work. I also want to thank the great man and I can't remember his name, but he was super and he has been with U-Haul since I have been doing business there.

Albert M 
Rating:
5.0

The people working and who answered the phone were just excellent. Can’t say enough about the service. You are a very lucky company to have these employees.

shelley M 
Rating:
5.0

Customer did not leave a comment.

Pamela P 
Rating:
5.0

Best location I’ve used and the two women working there were there at pick up and drop off, both very helpful and professional. Despite them both being there exceptionally long hours!

Julie C 
Rating:
4.0

Happy with service friendly staff

Kathryn G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jody M 
Rating:
4.0

Customer did not leave a comment.

Darlene P 
Rating:
5.0

Go back to filling the gas tank up . I calculated the usage of Mpg and put abit more gallons of gas in then I shouldve needed,but because the gas guages are small on these trucks its easy to have discrepancies. I did not take a picture of the guage so I couldnt argue it .But in future I will definitely be checking and taking a picture of it. Charged me an extra $20.00

John K 
Rating:
5.0

Thank you

Karen L 
Rating:
4.0

Very accommodating and understanding

Kathryn G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID W  |  Overall Experience 
Rating:
5.0

My experience was very favourable and staff was very helpful and pleasant. Only thing I did not agree with is that I had to buy a lock when I had my own, an extra $9.95 plus tax that I should not of had to spend.

thesha j 
Rating:
5.0

Something is wrong with the gas meter. I refill it with 10L but instead of going up, it appears to go decrease more.

Ace A 
Rating:
4.0

Customer did not leave a comment.

Brenda-Leigh B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter K 
Rating:
5.0

Customer did not leave a comment.

Charles M  |  Overall Experience 
Rating:
5.0

YOU HAVE VERY GOOD SERVICE REPS IN TRURO ,DON'T NEED CHANGES. I WAS SURPRISED THAT I COULD NOT RENT A CAR DOLLY IN HALIFAX,I LIVE IN TRURO AND RENTED ONE HERE...IT WAS HALF THE PRICE OF HALIFAX $44.95 HALIFAX $86.00 WHY?

Douglas C 
Rating:
5.0

Michelle was extremely friendly and helpful. Was a pleasure doing business with her at the Truro branch Thank you Michelle

bonnie p  |  First Impressions 
Rating:
5.0

I wasn’t in there very long as we were just decluttering. But I was very impressed with the cleanliness and the friendly staff. It felt very secure and dry. There was a little hiccup with the elevator the last month but I know those things happen. And would still rate the facility very high.

Janine D  |  Overall Experience 
Rating:
5.0

Best experience ever! Michelle H is a strong asset to your company. I will be telling my story with uhaul for a long time to come. Thank you!! Debbie ❤️

Debbie L 
Rating:
5.0

A+

Crystal C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris N 
Rating:
5.0

Was very pleased when I picked up the trailer and the gentlman who helped was very pleasant, same employee was also there when I dropped it off. Great service. Would rent again from this location

donnie m 
Rating:
5.0

Customer did not leave a comment.

kelly a 
Rating:
1.0

I called and asked for the 6x12 trailer, and explained that I’m moving a side by side. When I get the trailer home, the trailer is only 57” wide and can’t fit a 60” side by side. I should have checked before leaving, but also they should advertise the trailer as a 6x12. The worker at the desks defense was that I never said what I needed the trailer for, but I actually did, twice. She also went on to explain this happens all the time… well maybe something should change, such as the description info of the trailer online, or even just a reminder over the phone that when the gate opens, it’s not actually 6’ wide. I had the trailer for maybe 1 hour, to just travel and realize it wouldn’t work. But I still had to pay.

Craig F 
Rating:
5.0

A well managed operation!

Frances S  |  Overall Experience 
Rating:
5.0

Very courteous and friendly staff. They gladly answered my million questions. They made pick up and drop off very pleasant. This location had on display every accessory to make your job possible. Will be a repeat customer.

MIKE M 
Rating:
5.0

Customer did not leave a comment.

Corey H 
Rating:
4.0

Customer did not leave a comment.

shawn m 
Rating:
5.0

It was all good

Rick r 
Rating:
5.0

All employers that I had contact were helpful courteous, knowledgeable my first time experience with storing was stress would and have recommended U-Haul for storage and rental to my friends thanks Nancy Pelkey

Nancy P  |  Overall Experience 
Rating:
3.0

The truck was fine and the check in was good however I rented a fridge cart and that was poor. When I arrived at my loading site I found much to my amazement both wheels were off the unit . There were no cotter pins or washers to hold the wheels on!!!! After finding a couple of nails to substitute I then found that there was a ring missing to tighten the strap on this cart. We managed to get by using a rachet strap . When I returned the cart to the location of the rental and got a replacement there was no effort to give an explanation for the poor condition of the equipment or even an apology or offer to not even charge for the broken equipment just meh here’s another cart. To top it off I got to the delivery site and the replacement unit had the strap almost cut in half much weakening it . I guess it’s buyer beware and check the equipment before you leave the location. Poor image to present if I had have been someone less innovative this could have been a disaster. The location has a poor attitude about the equipment and with the rates you charge everything should be tip top. The Truck was good but If I can’t load it because of a faulty hand cart that’s poor service in my opinion also the general lack of customer satisfaction and caring left me cold. I probably wouldn’t recommend this location if there was another choice.

Terrance J 
Rating:
5.0

Customer did not leave a comment.

Crystal C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Nothing everything was great and easy

Nancy P 
Rating:
5.0

The facility and the staff were excellent!!!

HELEN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal C 
Rating:
3.0

The code that I was given online didn't work but the doors automatically opened anyways so we just walked in and went to our unit and found it and brought our stuff in to store it. I tried calling numerous times the next day to make sure everything was good to go but the calls kept being directed to the main number or placed on hold and never came back to.

Rebecca M  |  Online Move In 
Rating:
5.0

Great experience

Mark M 
Rating:
5.0

Customer did not leave a comment.

Ahmad N 
Rating:
5.0

Very pleased with transaction and staff members

wayne m 
Rating:
5.0

Nothing, it was great!

KYLE H 
Rating:
5.0

Customer did not leave a comment.

Monia N 
Rating:
5.0

Not much. The hours of this location saved me on a Saturday night. The truck smelled, dirty & had a bursted mirror but regardless, it was available.

Alain D 
Rating:
3.0

Customer did not leave a comment.

Rebecca L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Troy W 
Rating:
5.0

Accommodating and professional staff and the vehicle is clean and new, will definitely recommend U-Haul to my relatives and friends. Thank you.

Kevin M 
Rating:
3.0

Same as above.

Charles M 
Rating:
5.0

Always a good experience renting either truck or locker! Thank You!

pearlene m  |  Overall Experience 
Rating:
3.0

The large lockers were much too far from the elevator, having large items I shouldn't have to travel far with them, also the floor was very uneven, grooved and difficult to navigate with items on cart without them falling off. The temperature could have been a bit warmer, but was satisfactory. Thank you.

shane c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha D 
Rating:
5.0

Customer did not leave a comment.

Luke M 
Rating:
5.0

My storage was sold on Jan 9, 2024, that's what I was told

DONNA S  |  Overall Experience 
Rating:
5.0

Michelle was super, helped with the booking and helped when we altered our needs to another vehicle. Another young lady was great as well with our check in and very helpful. Sorry I can’t remember her name.

Julie F 
Rating:
5.0

Customer did not leave a comment.

Cindy l  |  First Impressions 
Rating:
1.0

Couldn’t complete the installation. Couldn’t get final bolt on vehicle. Said to try a mechanic. Made up for it by not charging any labor.

mike c 
Rating:
3.0

Customer did not leave a comment.

Diane I 
Rating:
5.0

Very friendly staff. Everything went very smoothly.

Brian J 
Rating:
5.0

Customer did not leave a comment.

Basil M 
Rating:
5.0

Customer did not leave a comment.

Glen M 
Rating:
5.0

All very good.

Roderick M 
Rating:
5.0

Great Location / Great Facility / Great Service / Fantastic Staff Thanks for the seamless experience.

William D  |  Overall Experience 
Rating:
5.0

Great Location / Great Facility / Great Service / Fantastic Staff Thanks for the seamless experience.

William D 
Rating:
5.0

Customer did not leave a comment.

FABER M 
Rating:
1.0

Expensive and lots of hidden charges

Erick E 
Rating:
5.0

Customer did not leave a comment.

Amanda C 
Rating:
4.0

I dont know. , i didnt move the stuff in the unit, it was done by my sisters and brother in law, as i live in Newfoundland .

Dana A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angel G 
Rating:
5.0

Manager is a gem!

Jean-Christophe D 
Rating:
5.0

The Uhaul team is fantastic

Ron G 
Rating:
3.0

Read comments about westville location

David S 
Rating:
3.0

The only thing that I can say is good was the one employee that started a couple of months ago at this location. Very knowledgeable and understanding but cannot recall his name. Apart from that my reservation was a nightmare. Was supposed to have a 6x12 trailer not a 5x8. And then we had freakish weather (snow storm/blizzard) and insane rain the day previous. Which in turn made us late for our trailer return but that aside this location didn’t charge us extra, so can’t complain too much. The location that we dropped the 26’ uhaul truck off at (westville) deserves a 0 star review and their unprofessionalism is what convinced me and my partner to NEVER choose uhaul services ever again (we mean this too, we’ll never use uhaul again, nor recommend their services to anybody as it would’ve been cheaper to pay movers). They told us that we wouldn’t be charged extra for being a day late due to the weather and then tried slapping a $600 bill at us. $50 of that bill is understandable for cleaning fee which is fine. But the remainder of it is so incredibly insane that we’ll simply never pay it. We told our credit card company to cancel all incoming attempts to charge our card and explained the situation and will be disputing the initial fee from uhaul as well

David S 
Rating:
4.0

Customer did not leave a comment.

Greg M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Crystal P 
Rating:
5.0

The customer service at this location was very good

robert f 
Rating:
5.0

Customer did not leave a comment.

Matthew F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim F 
Rating:
4.0

Cleaner inside of truck, was very dirty.

Jenna B 
Rating:
5.0

Customer did not leave a comment.

Gary N 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Please see above

tonia h 
Rating:
3.0

I dropped of the truck a day earlier was suppose to be Sunday. I reported in the previous comments I didn’t receive an updated contract therefore incuring more charges. The truck was at a 1/4 tank I gased it up before getting there. I was told the manager would call me but no . Very poor service to a customer….

Harold B 
Rating:
4.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

daniel c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leeanne m  |  Overall Experience 
Rating:
1.0

explain all cost to the customer ,got ripped off with your insurance very greasy way to do buisness

ALTON I 
Rating:
5.0

Customer did not leave a comment.

Spencer R  |  Online Move In 
Rating:
2.0

I have below average rating only because we almost didn't have a truck for our move. We booked a month ahead and expected the truck we booked for. Terrible business model. They should not rent trucks until they are confirmed. Thankfully our local Dartmouth office found a truck an hour away after first saying the closest truck was two hours away.

David S 
Rating:
4.0

Just make sure truck is there

PHILIP H 
Rating:
4.0

Customer did not leave a comment.

Joyce P 
Rating:
4.0

Customer did not leave a comment.

Amy M 
Rating:
4.0

Customer did not leave a comment.

Ken G 
Rating:
5.0

Excellent staff and communication!!

hubtown b 
Rating:
4.0

Customer did not leave a comment.

Martha B 
Rating:
4.0

Well looked after.

SCOTT W  |  Overall Experience 
Rating:
3.0

I booked a month out and was notified the day before that I had to travel an hour to pick up a vehicle when I booked at the local Uhaul. This was basically a three-hour waste of time. Also, the gas to travel back and forth when not necessary was expensive as these vehicles are not good on gas. I would not recommend Uhaul as a service.

DON W 
Rating:
5.0

Craig people great service

Robert S 
Rating:
5.0

Customer did not leave a comment.

Rhiannon N 
Rating:
5.0

Employees were professional and polite.

ROGER L 
Rating:
2.0

Fr the time I rented the truck to get my stuff to the storage unit ancceven leaving was a nightmare ...anything that coukd go wrong did. Saying no trucks to no units then somehow having 2 units ..for the trouble I was told oh let's make it right and give u one month free only to find out that's the normal thing with a truck rental ??? My unit has no working light , there was a pillar in the middle taking up alot ofcspacd but i was charged the full price??? Then there were homeless people staying in units...the security system didn't work my card to de activate the zlarm didn't work. Was told its being worked on to it was fixed to dontvwory its OK ..good thing I had insurance I guess no ond ever came to check out the alarms not only on my unit but every other alarm that went off ...on check out the store said to xall ..I did but was directed to the 1 800 number centre ...they said ...ohh u havd to go into the store..I moved to a different county so it was extremely fistrating ..the call centre nited my account n suggested i call the store which i did but yet another mess up...so another call to the store still another hassle. given wrong info and just recueved another email saying I was overdue ..I had the unit clear on Oct 31st ..just redicioulous ...the store blamed the call xentrexand the centre blamed the store ..the only reason I used uhaul tye 3 times I did was because there was absolutely no other moving and storage providers..the only saving grace was the uhaul depot in Ambercrombie Automotive in New Glassgow He went above and beyond absolutely fantastic and even apologized for all the inconvenience, misinformation and trouble we went through just an outstanding depot

Sheryl B  |  Overall Experience 
Rating:
5.0

Staff and Van were top notch. Van is high capacity and powerful. Staff friendly and explained all options. Very Pleased!

BRIAN C 
Rating:
5.0

Nothing…

JOHN H 
Rating:
5.0

Customer did not leave a comment.

Zharko D 
Rating:
4.0

Customer did not leave a comment.

murray m 
Rating:
5.0

Customer did not leave a comment.

Frances S  |  First Impressions 
Rating:
1.0

All my furniture got ruined from leak in roof. Claim filed. 😞

Lisa D  |  Overall Experience 
Rating:
1.0

Lower prices.

Maria B 
Rating:
5.0

Truro has a Wonderful staff very friendly and professional! Great experience

pearlene m  |  First Impressions 
Rating:
5.0

Staff was very helpful on my crazy day of moving.

Catherine R 
Rating:
3.0

Customer did not leave a comment.

Lorne M 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Very courteous and helpful .I would not change a thing!

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Tony M 
Rating:
4.0

The whole rental and return process was seamless and easy! It was my first time renting and the staff made everything so easy. I would definitely recommend renting from uhaul!

Cora L 
Rating:
5.0

Need some air fresher was clean but had a oder when I first got in

MARK F 
Rating:
5.0

Customer did not leave a comment.

greg a 
Rating:
5.0

Think need be 24 hr thanks

Shirley J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis A  |  Overall Experience 
Rating:
5.0

The UHaul storage unit was much needed. I appreciate all the help in a stressful time. Thanks.

ann r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantel H  |  First Impressions 
Rating:
5.0

Michelle went beyond to ensure my online storage mistake was quickly corrected and had me on my way. Thanks Michelle for all your help.

Pam K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brooke M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendi F  |  Overall Experience 
Rating:
5.0

Loved Michelle and her friendly demeanour. Thanks!

INGRID T  |  Overall Experience 
Rating:
5.0

Easy to use and we have no complaints

randy t  |  Overall Experience 
Rating:
4.0

I would not hesitate to store my belongings here again.

Shelley A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALIC M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUSAN T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD C  |  First Impressions 
Rating:
2.0

U haul Still will not respond to my questions. Storage facility was good and although office staff was friendly they seem to have trouble dealing with the accounting. Still don’t understand why they jacked up price mid month a while back and said if you lock in it will stay the same. They don’t respond to emails, just give you the runaround

ROBERT C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy S  |  Overall Experience 
Rating:
5.0

Super nice staff, helpful, and friendly and takes the time to listen to your needs and answer your questions.

Brenda B  |  First Impressions 
Rating:
5.0

Heated area is too hot.

R M  |  First Impressions 
Rating:
3.0

Finding out that the security system was down for weeks preventing me from having access when I was moving was a very large inconvenience, was also not impressed to hear that there were no alarms on my storage unit during this time and that it was going to be a few weeks before it was fixed. Also the fact I had paid for a full month a week before I moved out and did not get any refund on the remaining 3 weeks does not sit well.

ERIC M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L  |  First Impressions 
Rating:
1.0

Staff was friendly but incompetent, I had to spend several hours on the phone to deal with their mistakes.

Stephen J  |  Overall Experience 
Rating:
5.0

Darryl at Truro location went above and beyond to ensure I would be okay. When I realized the unit I originally rented was too small they were able to find me another one within minutes. Excellent customer service indeed.

lorna g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID W  |  Overall Experience 
Rating:
5.0

When I first called lady was very helpful but I misunderstood and thought I had booked spot so Michelle called and explained situation and offered me one of last spots. I am so grateful she called and was so friendly and professional to me. She made everything so easy especially since I’m coming from BC Nothing but high praise for Michelle. Thank you!!

Katherine C  |  First Impressions 
Rating:
5.0

Michelle at the Truro, NS, facility helped me. She was awesome….friendly, polite and knows her stuff. Thanks!

INGRID T  |  First Impressions 
Rating:
2.0

The reason I have give these ratings is because the two times I tried to get in on the weekend or after 7 PM I could not because the door is broken. The first time I thought it was something I was doing wrong and I just had to come back another day which inconvenienced my friend who had a truck and was helping me as well. When I called U-Haul, there was nothing they were able to do and they tried to contacted the manager shortly after 7 pm, but got no response, so I simply could not access the facility. I was lucky my friend was able to help me that day because he goes on the road for work and luckily happened to be home the next day next when the facility was unlocked. On the day I moved out, I went there before seven to make sure I could access the facility before I got my sons to come with the truck. I tried to get in I could not, and by the time I went up to the main door, the staff had left. A stranger basically tried to show me how to force the lock to open the door, but I wasn’t strong enough, so I got him to let me back inside and I had to simply wait there until my helpers could arrive to make sure I would have access to the building. The gentleman who helped me, said he had reported the door being broken previously, numerous times. For all of the money that I paid for that storage unit I should’ve been able to get in there anytime that I needed to. However I will say, each time I went there to see the staff they were very helpful and friendly.

Kathleen T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Grace c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fay B  |  Overall Experience 
Rating:
2.0

Keep up the great work.....it one great place to put all your stuff.... clean and dry..... thanks 👍.

Phyllis l  |  First Impressions 
Rating:
5.0

Staff were very helpful and professional. Staff made all the difference for an excellent experience. Thank you!

Michael L  |  Overall Experience 
Rating:
1.0

The fact that the storage units are not pro-rated rent is ridiculous. Especially if after “closing” the account I also lost access. I paid $140 for THREE DAYS of storage unit access because I am a shift worker (16hr shifts) and could not get there in time to empty it out. I guarantee that this unit has been rented out again already, therefore allowing you to “double dip” on the profit, which is very disheartening as a consumer. I will be filing an official complaint with the Better Business Bureau.

Margaret R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne W  |  Overall Experience 
Rating:
5.0

All Staff were professional helpful and courteous

Ken D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen S  |  First Impressions 
Rating:
5.0

The girls at the desk were extremely helpful and cheerful. How did you find good workers, I sure can't.

David C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine W  |  First Impressions 
Rating:
5.0

Enclosed trailers need jacks on them I'm 67 years old and unable to lift on and off and it's probably no right for employees to risk back injury doing so.

Ken D  |  First Impressions 
Rating:
5.0

It was a great feeling to know our stuff was safe in a very clean dry place.

Ronald V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODERICK W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L  |  Overall Experience 
Rating:
5.0

Don't take my opinion of this storage facility as my opinion of UHaul in general. Should never have needed this facility if UHaul hadn't failed me in other ways.

Paige G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L  |  Overall Experience 
Rating:
4.0

everything was mostly great. only negative thing I can think of was the price e increase 2 twice over 3 years was not pleasant, seemed a bit expensive, but I felt comfortable with my item stored at the location.

MICHAEL M  |  Overall Experience 
Rating:
2.0

The staff didn't use the website booking system. We booked online, and were never contacted in person about our booking. We didn't get an access card until we were locked out of accessing our unit after staffed hours. When we inquired in person we were told we needed an access card and given one. After two years of renting our unit, we emptied our unit on the weekend, and finished after staffed hours. Living a distance from the unit, we checked out online. No one contacted us, and after a week of waiting for check out and our renewal coming up, we called. They asked who we had spoken to. "No one, we started the move out process online." And then we were told, oh, we don't use the website, you have to contact the office. How? It was closed when we moved out. Altogether we spent over $4000 on our unit, but we remained just a number until the end. Uhaul is a great company to work with. Pick another location for your storage.

NATHAN R  |  Overall Experience 
Rating:
4.0

No problems. Except the lock on the new unit was sealed, I couldn't break it, & even the staff person who helped us had trouble with it, did not have an appropriate tool to help get the seal off (tho he was glad to try it, & eventually got it off.) Thank-you to him for helping us!

marion L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy L  |  Overall Experience 
Rating:
5.0

Appreciated the friendly staff who let me know when I had left my unit unlocked and who followed up with me right after I emptied my unit this past week. Thank you.

Susan W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomi B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry T  |  Overall Experience 
Rating:
2.0

U haul ripped us off a hundred dollars.not very honest .

Sheree H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan A  |  Overall Experience 
Rating:
2.0

I call and was going through major changes in my life and family loss. I called to reserve the locker for a Friday April 7th. Due to the stress of my situation I had not notice they took my credit card and booked it that day on the 2nd of April.i rented my trailer the same day and moved in the locker April 7th. I did not realize the error until it was billed automatically May 2nd. I spoke to manager Riley and she said nothing I can do to bad for me basically. I then already rented the trailer for May 7th so I could move into my new home May 8th even though I totally got screwed over. I brought the trailer back on May 9th. Manager Riley was told I am done with this locker move me out of it as again I did not need. She obviously did not do so as I was called for 2 days saying I have no lock on the locker. Well of course not I told her to move me our. Needless to say this is the last time will ever deal with you. I have told this story to friends already and all of them could not believe the in human treatment and rip off. Riley wouldn't even give me a break on the trailer rental. So I know nothing will be one for and I am wasting my energy here but I wanted you to know I will make sure I let as many people as I know of the treatment you get from UHAUL

Bernie C  |  Overall Experience 
Rating:
2.0

The door was open, no need to enter a security code and it wasn't obvious where I was supposed to sign in. Does not feel secure at all, anyone could come and go. I went to the Uhaul store to find someone to talk to but there was a sign saying back in ten so I just left. There was a puddle of water outside my unit, and the light above my unit does not work. (4131) Not a great first impression. It does not feel safe or secure.

Brianne C  |  Online Move In 
Rating:
5.0

Seems some homeless people are living in some units. I brought this up to the staff so hopefully addressed.

Harold B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca P  |  Overall Experience 
Rating:
5.0

I was full of Aniexty has I had to offload my uhaul myself. But not 5 minutes in the door and the staff had my worries relaxed. Excellent people

Siobhan E  |  First Impressions 
Rating:
5.0

Clean, accessible and convenient! Staff were always pleasant and helpful. Renting a small unit on a month per month basis was just what I needed.

Carlina G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendi F  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff, from truck rental to storage unit. Would highly recommend.

JAMIE A  |  Overall Experience 
Rating:
4.0

thanks for your help and easy access to your facilities, the only issue was it was cold and the truck battery did not work a little scary driving to pictou, but we did get on the road within 30 minutes. very professionl, but wondering if could at least a few months free or a bit more of a discount it was there for at 14 months due to house being built. something to make things a bit easier and less stressful money wise. Thanks all

Susan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anil M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lianne M  |  Overall Experience 
Rating:
5.0

It was a little hot when moving stuff in and out but otherwise great

Cindy M  |  Overall Experience 
Rating:
5.0

The Staff were wonderful & helpful and a pleasure to have dealt with. They have great Customer Service Experience and are all great at what they do. I would recommend this Location. Great Job U-Haul Staff in Truro,NS.

FRANCIS J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace c  |  First Impressions 
Rating:
2.0

I got behind on storage fees and contacted several times trying to make payments on the unit not because there was valuables in there because every memory of my life and my children's lives were in there. The reason I got behind is I got very sick with cancer and was not able to work. I explained this to staff and management and was told they would not accept payments no matter what the circumstances were. I would never recommend a company who has no compromise when it comes to a deadly illness which cannot be comtrrolled

MICHELLE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angels I  |  Overall Experience 
Rating:
4.0

The only problem I had was that I called 3 times to set up automatic billing which never happened. I finally contacted Brandon who finally managed to get it set up.

Sheila J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy F  |  Overall Experience 
Rating: