Customer Reviews for U-Haul Moving & Storage of Trotwood

846 comentarios

5331 Salem Ave   Trotwood, OH 45426

(937) 529-0028

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(937) 529-0028

5331 Salem Ave
Trotwood, OH 45426

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Still have not received my refund for the appliance dolly, the rep said he took it off the order but have not seen the refund. Also the mileage that was given in the quote was not enough and we were charged for 8 additional miles.

Marilyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra D. 
Clasificación:
4.0

I had a problem with the return process, it took 4 tries to get thru it, it never accepted the pict I took of the inside and charge me for a cleaning fee. It looked the same as when I picked it up. Not happy about the bogus cleaning fee.

Timothy G. 
Clasificación:
5.0

Same problem as Oshkosh under staffed

Bruce H. 
Clasificación:
3.0

I am old school, I prefer an employee walk around the truck with me and make sure everything is good rather than an app

Randall B. 
Clasificación:
1.0

My box was delivered 20 days late I was supposed to be given 50 per day past promise date and the still owe me for that. It was not properly calculated.

Rondalee A. 
Clasificación:
5.0

Bonnie and her assistant in Dayton were amazing. Al in Apex, delivering the containers was also amazing. Both drivers really knew their stuff and rescued the experience, which was not as smooth with "Bridget" answering the Wake Forest after hours line. She may need additional training in the customer experience.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL N. 
Clasificación:
2.0

Customer service was not good

MUHAMMAD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
4.0

No improvements. I really appreciated the guy who handled my visit. He was in pain, I could tell but he was very pleasant and patient.

Holly G. 
Clasificación:
3.0

short staffed every time I go in. Untrained staff questionable business practices. Staff is polite.

Marianne P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eleah S. 
Clasificación:
5.0

Nothing. Love the nice and friendly customer. Very excellent customer service. Keep up the good job.

Vonda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary H. 
Clasificación:
5.0

great

ray R. 
Clasificación:
5.0

Everything seem to be fine the people were nice and informative and took care of me right away and when I came back they took care of my rental with no problem so I feel they are all really good people good job

RICHARD G. 
Clasificación:
5.0

need to do a better job of documenting existing damage to vehicles.

alfred P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

Employee was very clear on all details and instructions. Also both gentlemen were customer friendly. Great experience

patricaia A O. 
Clasificación:
3.0

Unfortunately the UHaul Truck was leaking oil and now I have to power wash both driveways due to oil leakage.

Dex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg P. 
Clasificación:
3.0

Employees were nonchalant, were in no rush at all, more concerned with chatting among there selves.

Jasmine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

shelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chibaramobi I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

Everything was very good..I really like this location very friendly and professional..Thank you so much

Aundrea B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur C.  |  Overall Experience 
Clasificación:
5.0

Thank you for your genuine caring and compassion for the situation my family was in. I always enjoy using this location.

Kevin R. 
Clasificación:
5.0

Was a very well run & willing to help costumers make right decision on right equipment they would need.

ALBERT F. 
Clasificación:
4.0

Steve was great. He helped me forget about the worries of moving and where I would store my things I needed to at the last minute.

Klarissa D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Klarissa A. 
Clasificación:
5.0

Staff was very helpful, knowledgeable, and friendly. Will gladly return for any moving van needs in the future. Kudos to Samantha (I think!) and Matt!

Matthew K. 
Clasificación:
5.0

Excellent customer service.

Adrielle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ojazanae P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carletta B. 
Clasificación:
1.0

Matthew Barnhill sucks one of the rudest sales representatives I have ever came across. We had multiple problems with him his attitude and lack of knowledge also willingness to help. Full review left on Google

Pattie T. 
Clasificación:
4.0

Staff was nice and friendly

Carletta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Navisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN W.  |  Overall Experience 
Clasificación:
4.0

Matt (Trotwood store manager) and Bonnie (driver) were great! Great customer service...answered my questions promptly and thoroughly. After my bad experience with the Cincinnati location, it was refreshing to finally get people who care about their customers. My case was an exception and Bonnie drove to Middletown, OH to pick up my boxes and deliver them to my home in Englewood, OH. She also went the extra mile to check into my VIP credit that was promised by the Cincinnati location. I can't thank her enough!

JENNIFER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dionne T.  |  First Impressions 
Clasificación:
4.0

The kiosk to get in that you swipe is not to my satisfaction because my card did not work on several occasions and I do not like to have to go to the office the convenience of having the car to get in is what's most important that needs to be addressed in a way that's what you're paying for you have access to again that's very important

Katheleen H.  |  First Impressions 
Clasificación:
5.0

N A

Theresa H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maggie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Only issue, gas tank just over 1/2 tank.

Richard P. 
Clasificación:
5.0

very helpful and expedited process.

david R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick B. 
Clasificación:
5.0

As always, the staff was courteous and professional.

Ty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parita J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivy W.  |  Overall Experience 
Clasificación:
5.0

Excellent Service! STAFF was GREAT!!!

Morris D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAKIYAH L.  |  First Impressions 
Clasificación:
5.0

I walked in to rent a unit and was treated exceptionally well, even though I didn't have an appointment.

LISA B.  |  First Impressions 
Clasificación:
5.0

Great customer service!

ANTHONY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette B. 
Clasificación:
4.0

need more workers so return doesnt take sol long , also teach all employees to be more courteous and friendly

Deborah S. 
Clasificación:
5.0

Excellent customer service!!!

DONALD R. 
Clasificación:
5.0

I love this U-Haul. I use it ever time for me and my young adults, the service is exceptional.

Tasha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly H. 
Clasificación:
5.0

I am not sure of the mans name that assisted us but he was one of the most welcoming and warm individuals I've met in a long time. I work in healthcare, and most of my interactions with people are not as pleasant as I want them to be (people are sick, in pain, not feeling well, ect). It felt so wonderful to have a genuine conversation with someone. He was extremely inviting and answered any questions I had and walked me through the process of everything. I truly hope that man gets recognized for his amazing customer service. I will always choose U-Haul because of amazing people like him!

Jessica B. 
Clasificación:
4.0

Well, this was my first time renting a truck from Uhaul and everything went really well for my Sister in Law's move. Thanks so much guys and keep up the great work.

GREGORY H. 
Clasificación:
5.0

It was clean, inviting, brightly lit and I love the 24/7 drop off

MARENA M. 
Clasificación:
5.0

Very friendly staff, that was accommodating of our last minute request.

AYLEIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra T. 
Clasificación:
5.0

The staff at this location is fantastic! They're always friendly and helpful.

REBECCA M. 
Clasificación:
3.0

The truck I rented was not clean and it was not in roadworth condition.

Jay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

Make sure it has gas in it

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Non smoker U Haul trucks would be nice, the truck we rented smelled of cigarettes

LEIANNA S. 
Clasificación:
4.0

The truck could have used some new wipers, but other than that everything was good. I let the store know.

Wayne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deshawn R. 
Clasificación:
5.0

The management and staff were excellent very helpful and made the whole experience worthwhile

don F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Honee E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marques N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle H. 
Clasificación:
5.0

We were happy with our storage experience and will be back to rent trucks and storage in the future. The black gentleman who always seemed to be there was so helpful and friendly.

Paul C.  |  Overall Experience 
Clasificación:
5.0

The associates are very friendly and helpful. We were in and on our way quickly!

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeronda D. 
Clasificación:
5.0

Extraordinario servicio al cliente

Luke R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryant W.  |  First Impressions 
Clasificación:
5.0

The guy who processed my order (sorry I don't know his name) was very professional and efficient. He handled my order in an excellent way.

Marcia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy L. 
Clasificación:
5.0

The staff was super friendly and personable. As far as improvements? Make sure the ignition weirdness is fixed for the next user, I guess ¯\_(ツ)_/¯

Nathan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

Please clean the vehicles thoroughly because my child got sick after riding inside of your rented van. Also there was used tissues inside of the glove box of the vehicle which was from the previous renter. That was very unacceptable

Ghmal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ritasha W.  |  Overall Experience 
Clasificación:
4.0

The cab was a little dirty but surprisingly, the back was VERY clean. The cab needed to be wiped down a little better to get sticky gunk off where soda had been. Also, the windshield could have been cleaner.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A.  |  Overall Experience 
Clasificación:
1.0

I was able to check truck w/no problems, checking it back in online after location closed was HORRIBLE IT WOULD NOT ALLOW ME TO DO SO SAT FOT ABOUT 30-46 MINS TRYING BUT NO LUCK

Laquatta T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamond W.  |  Overall Experience 
Clasificación:
3.0

The facility NEEDS to be staffed with more personnel.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  Overall Experience 
Clasificación:
2.0

The bathroom was very dirty and the indoor area where we unloaded was full of trash. When using the intercom system no one responded. This could be a very bad situation if there was a medical emergency in the storage area.

MARIO P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

PRISCILLA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MISTY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brandy r.  |  Overall Experience 
Clasificación:
5.0

THE GAS WAS NOT WERE THE PAPER SAID JUST LETTING YOU KNOW THEY NEED TO COME OUT AND CHECK GAS BEFORE SOMEONE TAKES THE TRUCK AND THE HEAT DIDNT WORK IN THE TRUCK

Tonya H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Germaine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne C.  |  First Impressions 
Clasificación:
5.0

The staff on duty was very helpful and knowledgeable and most of all honest in answering our questions. Customer service was great as well!!!

Kathy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH C.  |  Overall Experience 
Clasificación:
5.0

I would recommend this facility to friends.

shirley p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L.  |  Overall Experience 
Clasificación:
5.0

Your facility is very clean and well lit.

Daphne L.  |  Online Move In 
Clasificación:
3.0

When I rented the unit I set up auto pay with Bret And gave my credit card information Yet I was charged a late fee. When I called I was told by the calling service that it was nothing they could do. That I would have to get with the local place. I was in Florida and couldn't get there When I did get there they said they couldn't do any thing Very poor

michael l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rggie C.  |  Overall Experience 
Clasificación:
5.0

Bathroom Toilet was backed up and full. It Needed Serviced. Other than that everyone was nice & helpful.

Barry D.  |  First Impressions 
Clasificación:
4.0

Everyone was nice and professional thank you.

Chelsa W.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful & courteous and very friendly! I will Forever use this location for moving needs.

Diamond W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CBE I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

duane j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alundria B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LASHAWNDA L.  |  First Impressions 
Clasificación:
4.0

The storage facility was very nice but as far as uhaul equipment (truck, trailer) I will never use uhaul as a moving option EVER AGAIN!!

Shanna L.  |  First Impressions 
Clasificación:
5.0

no

Theresa H.  |  First Impressions 
Clasificación:
4.0

Very nice

Janice K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Laquata T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ritasha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amarah L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Montion P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W.  |  First Impressions 
Clasificación:
5.0

Most helpful and professional staff! Could not have been any more helpful or courteous! Went above & beyond what was expected!

Cassaundra S.  |  First Impressions 
Clasificación:
5.0

Will most definitely use again

Deon T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alendre M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

danicte t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

toni m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarai S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

latisha w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann H.  |  Overall Experience 
Clasificación:
3.0

Bueno

Donna C.  |  Overall Experience 
Clasificación:
2.0

My storage unit had a leak and I had chase the manager for a week just for him to do an inspection. Once I moved all my stuff out and took my lock off the put a zip tie on my unit before I could cancel. So I was paying but didn't have access to the unit.

Carlesse w.  |  Overall Experience 
Clasificación:
1.0

The owner was very rude. We moved out of our unit so I came in to cancel the unit most things that you don't use a full month for companies prorate that he failed to mention any event to me went out to check the unit came back in then I ask him about the prorating since they just drafted my account on the ninth and the move out date was the 18th he said sorry we don't prorate anything so I proceeded to tell him not to cancel it then I wasn't gonna lose $100That we would keep it until the following month he pulled a paper out of the printer laid it on the desk and said sorry I've already checked you out that's pretty crappy of a business that you can't Prorate something that someone is not using

Casey E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharron N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Octavius L.  |  First Impressions 
Clasificación:
5.0

I literally drive 30 minutes out of my way to do business with Matt. This is an excellent store ran by excellent people and I will come back again and again to this place in future years.

Damon Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Theresa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  Overall Experience 
Clasificación:
5.0

Thanks for clearing up the misunderstanding!

JERMAINE R.  |  First Impressions 
Clasificación:
3.0

I will say trying to get someone on the phone is very hard... I waited for almost an hour to speak with someone it's like someone would pick up and then put me back on hold without saying anything.

Leah E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Coett J.  |  First Impressions 
Clasificación:
4.0

I didn't know my move out date was yesterday. I didn't receive a phone call of this notice.

JERMAINE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

Got me in an out without a hassle

Rendell M.  |  First Impressions 
Clasificación:
5.0

Mike and his team went above and beyond great customer service…. I had a very bad move and they were the highlight of it Mike and his team put a smile on my face I will only go to Uhual Trotwood Ohio thanks from a very satisfied customer Diane S Sanders

Diane S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dedra B.  |  Overall Experience 
Clasificación:
5.0

Nice work

Zorana B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN C.  |  First Impressions 
Clasificación:
5.0

Great Experience! Thank you!.

Vicki w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laneisha g.  |  First Impressions 
Clasificación:
2.0

I payed for my storage by automatic payment 1 week before my move to my new house. When I requested a credit back they said no. I also rented a uhaul so I can clear my storage locker, I was given a broken vehicle. If "I was not persuaded to buy the 14 dollar vehicle coverage I would have had to pay for someone else damages on the vehicle. With my own eyes I saw uhaul charge a lady two times for storage yesterday. It is not right to steal and uhaul stole, that's why I will not recommend this to anyone.

ARJUN A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

angela m.  |  Overall Experience 
Clasificación:
5.0

The staff were very professional and patient with my request.

Roselyn W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

denise D.  |  First Impressions 
Clasificación:
5.0

The representative was very courteous and knowledgeable. Didn't have to wait for customer service.

Shirley H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBY C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

angela m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance M.  |  First Impressions 
Clasificación:
2.0

My first month was Supposed to be free. Been waiting for someone to call me back or I can get a refund on my first month free. No one has called me back yet

Precious D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne C.  |  First Impressions 
Clasificación:
5.0

A very good place to store all your things with 24 hour access and it’s a clean and friendly environment.

Tavon F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni M.  |  First Impressions 
Clasificación:
3.0

The facility never answered calls to store, called 10-15 times so was forced to complete online check-in and have additional questions answered in store.

Monique W.  |  Online Move In 
Clasificación:
5.0

very clean helpful personel easy to move in

deb s.  |  Online Move In 
Clasificación:
3.0

There was a issue when I went to return the equipment. The staff person left us alone for about 45 minutes.

Eric U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Good customer service upon arriving and once I turned in my vehicle and the setup for my storage. Keep up the good work.

Latisha P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUITTA B.  |  First Impressions 
Clasificación:
5.0

Ninguno

DONNELL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shariea r.  |  Overall Experience 
Clasificación:
1.0

My name had been entered into system incorrectly. Everytime I went in to pay it took 15 to 20 min just to find my account. Twice I was double charged a late fee and was told sorry that's just how the system calculates. I feel that this was the poorest choice I could have made for storage. I would have been better off hiding my stuff in an abandoned basement.

Phillip H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly d.  |  Overall Experience 
Clasificación:
5.0

I was so impressed with the facility that I will recommend it to family and friends.

Norm O.  |  Overall Experience 
Clasificación:
5.0

Everything was available on time even at a short notice, thank you.

Allanna T.  |  First Impressions 
Clasificación:
5.0

I am so pleased with the U-haul storage units that I had. The staff was very helpful prior to getting the units. They answered all my questions and even shared some tips. I am glad they were there when I needed them.

Cinda E.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

leonard c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

toni j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZLY J.  |  First Impressions 
Clasificación:
5.0

The manager was super nice and friendly. Really made me feel comfortable.

JoAnn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janell R.  |  First Impressions 
Clasificación:
1.0

I will never use this specific uhaul location ever again. I am disgusted with how they handled my situation knowing they were in the wrong. I spoke with over 10 people in regards to my situation and they still railroaded me with fees that weren't valid because they can do what they choose. I will continue to share my experience with anyone who asks just to make sure they steer clear of this facility and the crappy operating system. Beyond inconvenient and then they hold you accountable. I'm glad I'll never deal with these people again!! Good riddance!!

EBONY W.  |  Overall Experience 
Clasificación:
5.0

Very clean facilities. The only complaint is the lack of lighting and motion sensors in our area. The nearest sensor was not pointed out by staff upon the initial inspection of our unit but we figured it out later. I would have assumed motion sensors would be on each main aisle to turn on lights as you walk towards back of the facility. I am very impressed with your facility and staff and love that you have repurposed a business for Trotwood. Great job!

Gary D.  |  First Impressions 
Clasificación:
4.0

I dropped the trailer off after hours and it was a little challenging unhooking the trailer while looking around making sure no one was walking up on me. But other that my exoerience was great

Michael L.  |  Overall Experience 
Clasificación:
4.0

Online move-in process initially assigned a storage area as far from the entrance door as possible. Office manager was very helpful, reassigning us to a unit much closer to the entrance,

James R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm O.  |  First Impressions 
Clasificación:
5.0

Very convenient facility and stress free experience.

kelly d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
5.0

Each time I went in the staff was friendly and efficient

Shanin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA R.  |  First Impressions 
Clasificación:
3.0

I had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn't have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It's understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.

Dominique T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Billie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  Overall Experience 
Clasificación:
1.0

I couldn’t get into my unit not return my truck online

Felicia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Billie J.  |  First Impressions 
Clasificación:
5.0

Very quick and precise.

GREGORY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Prentice S.  |  First Impressions 
Clasificación:
3.0

the owner said he would be in all the next day until close and wasn't i wanted to speak to him because he is very nice got another man that was not very nice im 37weeks pregnant and needed a storage room that was convenient in the front of the unit he stated he couldn't do that so I had to walk pretty far i was not too happy about that and if you wanted 24 access you had to pay more.

Vanessa F.  |  First Impressions 
Clasificación:
5.0

The guy who assisted me when above and beyond ! I really appreciated it. Every making sure I had a closer unit as I am 6 months pregnant. He even was helpful before I decided on the storage unit. He helped me carry boxes to my car. Did I mention he handled this all alone while serving each customer to the highest level. Even fixing my storage card when it wasn't working.

Asha W.  |  First Impressions 
Clasificación:
1.0

In the past, my experiences with U-Haul were positive. Unfortunately, this will be the last contract I will have with U-Haul. The customer service was the worst I have every experience ANYWHERE. The clerk was VERY disrespectful! And it appears no one is willing to do anything about it. I have filed 2 complaints and may file a 3rd one - my only hope is that management/corporate will resolve this issue quickly before losing any future consumers. U-Haul has lost a loyal customer and more may follow if this issue isn't resolved.

rosemary r.  |  Overall Experience 
Clasificación:
2.0

I will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!

Shallon C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

India M.  |  First Impressions 
Clasificación:
2.0

This facility never had accurate hours the staff was never available and the building had multiple violations which kept me from being serviced. This was a bad experience and I will not ever use uhaul again

Teasha D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B.  |  Overall Experience 
Clasificación:
2.0

This particular experience was overall horrible. So much so, that I don't even have the energy to explain it all via text. Kudos to Jeremy the Marketing manager who got out of bed at 22:00 to resolve my issue. So grateful 

DASHON B.  |  Overall Experience 
Clasificación:
5.0

Good team, quick and efficient service. Answered my questions and got me sqaure away in a timely manner!

jabari p.  |  First Impressions 
Clasificación:
3.0

Information online is not correct - the security system is not working so limited hours for access. Stated can't be fixed due to travel restrictions during virus scare.

Kevin S.  |  Online Move In 
Clasificación:
2.0

Carts provided are too few and too small - requires many trips to unload. Only one flat cart and holds only 4 large U-Haul boxes. Would had been worse had we not brought two of our own moving dollies. Card readers not working properly - was not able to obtain working card entry after two cards were issued (and worked properly in the showroom). Access and operating hours are limited and not as published on literature.

Donald G.  |  First Impressions 
Clasificación:
5.0

New Facility is awesome one stop shop. Got moving material, rental truck, and climate-controlled storage all at same visit. It was awesome. In todays world of self check the customer service from Mrs. Noton was refreshing and greatly appreciated She is definitely an asset to Uhaul and it was great working with her

CHAD C.  |  First Impressions 
Clasificación:
5.0

The customer service person was very attentive to my needs. I rate her heads above all my other experiences with other storage companies.

EDDIE S.  |  First Impressions 
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