Customer Reviews for U-Haul Moving & Storage of Trotwood

599 comentarios

5331 Salem Ave   Trotwood, OH 45426

(937) 529-0028

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(937) 529-0028

5331 Salem Ave
Trotwood, OH 45426

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Tracie A. 
Clasificación:
5.0

Customer service was awesome. The two men I spoke with friendless, polite, and professional.

Gilles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alundria B.  |  First Impressions 
Clasificación:
5.0

Excellent service!

KEVIN C. 
Clasificación:
4.0

The return after hours process was a nightmare. I couldn't get anything done. Thankfully, the kind lady at the other end of your 800 number was very helpful. Being an older per son I did find it a little difficult following the young lady when I picked up the trailer.

GREGORY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph C.  |  Overall Experience 
Clasificación:
5.0

I don't know, everything was near perfect😁👍

Richard P. 
Clasificación:
5.0

Very helpful and explained things well

John S. 
Clasificación:
5.0

Everyone was great! Very accommodating and friendly. Made what could have been a stressful move easy!

ALYSSA Y. 
Clasificación:
4.0

Had trouble with online return, 1-800 people were no help. Store people were awesome

Clark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LASHAWNDA L.  |  First Impressions 
Clasificación:
4.0

The storage facility was very nice but as far as uhaul equipment (truck, trailer) I will never use uhaul as a moving option EVER AGAIN!!

Shanna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolene M. 
Clasificación:
5.0

Best rental experience I have ever had! Fantastic, so efficient, easy, and Dana was very helpful.

Kelly W. 
Clasificación:
5.0

no

Theresa H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD W. 
Clasificación:
5.0

Really good process. This made our move easier. The driver was very professional and helpful. Thanks!!

Kim C. 
Clasificación:
4.0

Very nice

Janice K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laquata T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin S. 
Clasificación:
5.0

Everybody was nice and greeted me. They went out of their to make sure I got what I needed.

MARK B. 
Clasificación:
5.0

Refund customers for unused time

VERONDTAE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
5.0

Nice store. Helpful people, both on pick-up and return. I had a problem with the first truck they gave me and it was immediately taken care of. ¡Gracias!

TIMOTHY J. 
Clasificación:
5.0

A great way to end our experience with UHaul, both associates who helped at pickup and drop off were professional, kind, and very helpful.

JEREMY M. 
Clasificación:
5.0

Everything went perfectly. Bonnie is a fantastic employee. Highly recommend the Uhaul box container. It made our move so much easier.

Diana S. 
Clasificación:
1.0

I had to walk in and out of the location before anyone appeared. It was no one around inside or out for a scheduled rental. Upon return the wait was extremely long, and the energy was lacking customer service.

JOEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIAN D. 
Clasificación:
1.0

The cashier name Steve was very disrespectful. He over charge me for 3 extra days that I already pay for

Seydina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ritasha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amarah L.  |  Overall Experience 
Clasificación:
1.0

I feel like I was over charged I returned the truck the next day and they still charged me for a 2 day rental

Ronda W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy J.  |  Overall Experience 
Clasificación:
4.0

Keep up the good work

Arye B. 
Clasificación:
5.0

The gentleman who helped me (I believe his name was Dana) was incredibly friendly, knowledgeable, and helpful.

ERIC S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Montion P.  |  Overall Experience 
Clasificación:
3.0

Shipment late by 2 days. Had to arrange for special Sunday delivery

Richard K. 
Clasificación:
3.0

Improve when they say they have a can to have it at the site. Because I could had went to another site.

Tissa Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Catherine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah S. 
Clasificación:
5.0

Wound up in the hospital during my rental and still got excellent service from Barney's store! Barnhill. Appreciate ya ðŸ'¯. Will be back. Downside? Gas was at 1/8 tank. Csr when I was GM on Salem ave would have been called out:Drew Case vs mark quinn? Dunno but I put $25 in and still went less than the 50 miles!

RICHARD J. 
Clasificación:
5.0

The guy working was extremely nice, and helpful

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

The only issue was that truck was older and in poor condition. Should be taken out of service. The Location and team are great!

Valerie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

Most helpful and professional staff! Could not have been any more helpful or courteous! Went above & beyond what was expected!

Cassaundra S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Ella E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS T. 
Clasificación:
5.0

Will most definitely use again

Deon T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda F. 
Clasificación:
5.0

Everyone was nice, very knowledgeable. Fair prices, we had cash for a pickup truck and they only take cards for the pick ups so we had to unfortunately rent a 10" truck which I feel like $100 is a little steep considering the truck is $20 to rent and we traveled 30 miles. But w.e it was an ok experience.

Tiffany P. 
Clasificación:
5.0

When you say 15 days after pickup, make that date.

MIlly B. 
Clasificación:
4.0

I. Had ordered accessories, but I didn't receive.

CARMEL O. 
Clasificación:
5.0

Staff polite, friendly, professional and knowledge. Well stocked materials and clean showroom.

CATHERINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alendre M.  |  Online Move In 
Clasificación:
3.0

The only thing i had a issue with was that my bill gets paid on 27 August of the month i move out on the 2 of September i asked them would i get anything back because i didn't use the month they told me well if i would had moved out on the same of my bill i would have gotten something back i just pretty much lost a whole $110 because they don't pro-rate unless i would have moved out sooner i don't think that was fare or right

NICOLE D. 
Clasificación:
4.0

Trailer left tail light not functioning….I accepted but this was 2nd occurrence. I would like to give kudos to Dana who helped me with my trailer. He's a friendly guy and has lots of energy.

Ivan S. 
Clasificación:
2.0

I picked a $19 truck for a few hours. It was estimated at $33 for a local move. I ended up with $48+. How exactly did I go from $19 to over $48? There are hidden fees that simply don't exist with competitors, such as Home Depot rentals.

MATTHEW Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donovan S. 
Clasificación:
1.0

El cliente no dejó un comentario.

tara T. 
Clasificación:
5.0

N/A (Dana was very helpful and friendly)

Kortney D. 
Clasificación:
5.0

Sundays morning crew was awesome!

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

danicte t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

toni m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarai S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

latisha w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann H.  |  Overall Experience 
Clasificación:
3.0

The wheel on the trailer had loose lugnuts and the tire almost came off when driving down the interstate. I tightened them but had to drive real slow as the tire still had a small wobble. I also had to stop a few times to make sure the lugnuts were still tight. Because of having to go slower, it caused me to go over into a second day of rental by an hour and a half so I had to pay for an additional day.

JAMES M. 
Clasificación:
2.0

The AC went out on the hottest weekend of the year 20 minutes down the road, it was extremely loud and to accelerate you had to put the gas pedal to the floor just to get to 35mph while the truck was empty

Abby W. 
Clasificación:
2.0

Not double book paid 60 $ for 3 hrs when reserved for 2 days

KELSIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
3.0

Bueno

Donna C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
1.0

I arrived at the location and found my truck, but the utility dolly I had rented and already prepaid for online was not in the truck. I went in the store and asked about it. The associate got one for me, and asked me if I needed an appliance dolly as well. I decided to rent one. He told me it would be $10. I gave him a $20 bill. He loaded both dollies onto my truck, took me to his car where he had a $10 bill, and gave me that as change. I returned to the truck to find another representative unloading the appliance dolly from my truck, telling me it wasn't in my order. I explained I had just rented it for $10. He said the price is $12, there is no record of my transaction with the first associate, and I can't have it. His attitude was unapologetic. After some complaining and pleading on my part, I convinced him to track down the first associate and was able to get my money back for the appliance dolly. I was going to pay $2 more to rent it, but the associate had moved on to the next customer. After waiting 5 minutes and still not being helped, I could not afford to wait any longer and gave up on renting the appliance dolly after all. Terrible experience.

Philip S. 
Clasificación:
1.0

Don't send people 40 miles out of their way for a truck and don't send them to the wrong location the first time. 48 out of 70 of the miles I had to pay for were because I was told I was getting a truck from one location instead of the other. I would of asked for a different location if I knew I would of had to go that far.

Jacqueline N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keldon S. 
Clasificación:
5.0

Every thing was great The truck sucked gas but it was loaded and pulling scar trailer with a car on it. Recommend diesel truck. For fuel mileage.

Billy S. 
Clasificación:
2.0

My storage unit had a leak and I had chase the manager for a week just for him to do an inspection. Once I moved all my stuff out and took my lock off the put a zip tie on my unit before I could cancel. So I was paying but didn't have access to the unit.

Carlesse w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent R. 
Clasificación:
1.0

Make sure especially when temps are high that you vehicles which are equipped have functioning ac and also in these time basically cleaning would be nice

DAVID H. 
Clasificación:
1.0

The owner was very rude. We moved out of our unit so I came in to cancel the unit most things that you don't use a full month for companies prorate that he failed to mention any event to me went out to check the unit came back in then I ask him about the prorating since they just drafted my account on the ninth and the move out date was the 18th he said sorry we don't prorate anything so I proceeded to tell him not to cancel it then I wasn't gonna lose $100That we would keep it until the following month he pulled a paper out of the printer laid it on the desk and said sorry I've already checked you out that's pretty crappy of a business that you can't Prorate something that someone is not using

Casey E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keldon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERMAINE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
4.0

The truck got the job done but it sounded and drove like it would fall apart at any moment. It was fine for a local job but I wouldn't want to go cross-country in it. The staff was great; friendly, helpful, efficient. The office was clean and well-maintained. I would go back if I needed a rental.

Kimberly H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARVER G. 
Clasificación:
5.0

Dana was such a cool guy! I didn't have a reservation on a busy day. He worked with me and searched inventory to make sure I was able to get a truck. Very personable guy! It was a very pleasant transaction because of him. Returning the truck was a breeze also.

RONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharron N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Octavius L.  |  First Impressions 
Clasificación:
5.0

I literally drive 30 minutes out of my way to do business with Matt. This is an excellent store ran by excellent people and I will come back again and again to this place in future years.

Damon Y.  |  Overall Experience 
Clasificación:
5.0

A very professional and pleasant staff. It's a Blessing to do business with nice people. I will continue to do my business with this U-Haul Location.

Annie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad L. 
Clasificación:
5.0

very friendly

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENEEN T. 
Clasificación:
5.0

Keep up the good work. Aways clean and friendly customer service is always on point and respectable

Gerald H. 
Clasificación:
4.0

My only complaint is them not having a phone number at the branch i was trying to call. Every time i tried to call it was a call center that put me on hold for at least 30 minutes each time & then told me i would be transfured to scheduleing & then was disconnected. It was easier to drive to the center, wait my turn then talk to someone in person.

NELSON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochell S. 
Clasificación:
5.0

Easiest thing to ever drop off. The new policy for contactless returns is fantastic and makes retiring equipment a breeze. Definitely keep this going!

Matthew A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LARONN F. 
Clasificación:
5.0

Especially impressed with 24/7 service. I was able to drop truck off with an Agent & return receipt generated immediately.

LILLIAN D. 
Clasificación:
2.0

El cliente no dejó un comentario.

bonnie H. 
Clasificación:
5.0

Incredible customer service, prompt, courteous, professional

Chinequa T. 
Clasificación:
5.0

Make cargo van rentals more readily available for smaller moving needs, and allow one-way and out-of-state trips for the use of the smaller vehicles.

Arlie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Theresa M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LAURA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  Overall Experience 
Clasificación:
5.0

Thanks for clearing up the misunderstanding!

JERMAINE R.  |  First Impressions 
Clasificación:
3.0

I will say trying to get someone on the phone is very hard... I waited for almost an hour to speak with someone it's like someone would pick up and then put me back on hold without saying anything.

Leah E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Coett J.  |  First Impressions 
Clasificación:
4.0

I didn't know my move out date was yesterday. I didn't receive a phone call of this notice.

JERMAINE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

Got me in an out without a hassle

Rendell M.  |  First Impressions 
Clasificación:
5.0

Mike and his team went above and beyond great customer service…. I had a very bad move and they were the highlight of it Mike and his team put a smile on my face I will only go to Uhual Trotwood Ohio thanks from a very satisfied customer Diane S Sanders

Diane S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dedra B.  |  Overall Experience 
Clasificación:
5.0

Nice work

Zorana B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN C.  |  First Impressions 
Clasificación:
5.0

Great Experience! Thank you!.

Vicki w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laneisha g.  |  First Impressions 
Clasificación:
2.0

I payed for my storage by automatic payment 1 week before my move to my new house. When I requested a credit back they said no. I also rented a uhaul so I can clear my storage locker, I was given a broken vehicle. If "I was not persuaded to buy the 14 dollar vehicle coverage I would have had to pay for someone else damages on the vehicle. With my own eyes I saw uhaul charge a lady two times for storage yesterday. It is not right to steal and uhaul stole, that's why I will not recommend this to anyone.

ARJUN A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

angela m.  |  Overall Experience 
Clasificación:
5.0

The staff were very professional and patient with my request.

Roselyn W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

denise D.  |  First Impressions 
Clasificación:
5.0

The representative was very courteous and knowledgeable. Didn't have to wait for customer service.

Shirley H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBY C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

angela m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance M.  |  First Impressions 
Clasificación:
2.0

My first month was Supposed to be free. Been waiting for someone to call me back or I can get a refund on my first month free. No one has called me back yet

Precious D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne C.  |  First Impressions 
Clasificación:
5.0

A very good place to store all your things with 24 hour access and it’s a clean and friendly environment.

Tavon F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni M.  |  First Impressions 
Clasificación:
3.0

The facility never answered calls to store, called 10-15 times so was forced to complete online check-in and have additional questions answered in store.

Monique W.  |  Online Move In 
Clasificación:
5.0

very clean helpful personel easy to move in

deb s.  |  Online Move In 
Clasificación:
3.0

There was a issue when I went to return the equipment. The staff person left us alone for about 45 minutes.

Eric U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Good customer service upon arriving and once I turned in my vehicle and the setup for my storage. Keep up the good work.

Latisha P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUITTA B.  |  First Impressions 
Clasificación:
5.0

Ninguno

DONNELL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shariea r.  |  Overall Experience 
Clasificación:
1.0

My name had been entered into system incorrectly. Everytime I went in to pay it took 15 to 20 min just to find my account. Twice I was double charged a late fee and was told sorry that's just how the system calculates. I feel that this was the poorest choice I could have made for storage. I would have been better off hiding my stuff in an abandoned basement.

Phillip H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly d.  |  Overall Experience 
Clasificación:
5.0

I was so impressed with the facility that I will recommend it to family and friends.

Norm O.  |  Overall Experience 
Clasificación:
5.0

Everything was available on time even at a short notice, thank you.

Allanna T.  |  First Impressions 
Clasificación:
5.0

I am so pleased with the U-haul storage units that I had. The staff was very helpful prior to getting the units. They answered all my questions and even shared some tips. I am glad they were there when I needed them.

Cinda E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZLY J.  |  First Impressions 
Clasificación:
5.0

The manager was super nice and friendly. Really made me feel comfortable.

JoAnn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janell R.  |  First Impressions 
Clasificación:
5.0

Very clean facilities. The only complaint is the lack of lighting and motion sensors in our area. The nearest sensor was not pointed out by staff upon the initial inspection of our unit but we figured it out later. I would have assumed motion sensors would be on each main aisle to turn on lights as you walk towards back of the facility. I am very impressed with your facility and staff and love that you have repurposed a business for Trotwood. Great job!

Gary D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm O.  |  First Impressions 
Clasificación:
5.0

Very convenient facility and stress free experience.

kelly d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA R.  |  First Impressions 
Clasificación:
3.0

I had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn't have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It's understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.

Dominique T.  |  First Impressions 
Clasificación:
5.0

Very quick and precise.

GREGORY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Prentice S.  |  First Impressions 
Clasificación:
3.0

the owner said he would be in all the next day until close and wasn't i wanted to speak to him because he is very nice got another man that was not very nice im 37weeks pregnant and needed a storage room that was convenient in the front of the unit he stated he couldn't do that so I had to walk pretty far i was not too happy about that and if you wanted 24 access you had to pay more.

Vanessa F.  |  First Impressions 
Clasificación:
5.0

The guy who assisted me when above and beyond ! I really appreciated it. Every making sure I had a closer unit as I am 6 months pregnant. He even was helpful before I decided on the storage unit. He helped me carry boxes to my car. Did I mention he handled this all alone while serving each customer to the highest level. Even fixing my storage card when it wasn't working.

Asha W.  |  First Impressions 
Clasificación:
2.0

I will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!

Shallon C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba