Customer Reviews for U-Haul Moving & Storage of Trotwood

671 reviews

5331 Salem Ave   Trotwood, OH 45426

(937) 529-0028

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(937) 529-0028

5331 Salem Ave
Trotwood, OH 45426

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dwayne C.  |  First Impressions 
Rating:
5.0

It was great,easy and fast!

APRIL S. 
Rating:
5.0

The staff on duty was very helpful and knowledgeable and most of all honest in answering our questions. Customer service was great as well!!!

Kathy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CARLA R. 
Rating:
5.0

Customer did not leave a comment.

Shotzi Michael L. 
Rating:
3.0

There was a trailer hitch. That was left in the back. Of the truck. I told the representatives. Apparently the truck. Was not. Inspected before it became into my possession. So I do believe. That truck was not. Well maintained or cleaned.

Ricky C. 
Rating:
5.0

Make sure the "Return your truck" site is working. Put a location barcode on the front of the building somewhere. It took me a long time to find it since it is so far from the return parking spots.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
3.0

The first U-Haul I was assigned was missing the exhaust. It could've been inspected before I found that the catalytic converter was cut off. The second U-Haul I was assigned had trash in it that I threw away.

Sonny C. 
Rating:
5.0

Nothing. Staff was friendly.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

MYRA G. 
Rating:
5.0

Staff was courteous and professional. Had exactly what I needed on the lot. Will use this location again.

Ty H. 
Rating:
5.0

I would recommend this facility to friends.

shirley p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Nothing. Everything was great!

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

The cashier was extremely rude and the vehicle was not cleaned out. There was old food and sunflower seeds still on the floor around the drivers seat and the cabin area. Your staff members do not sanitize these vehicles at all which is extremely dangerous and unprofessional considering how many hands the vehicles go through. This is such a bad practice of customer service. I feel that someone in upper management should be doing surprise inspections for cleanliness of vehicles to ensure customer safety and quality of services. Lastly the cashier was very rude and unprofessional for the reason of arguing with my wife and i about our updated drop off time for the rental vehicle and him texting while on the clock. He should NOT be utilizing company time for personal reasons of cellphone usage. I'm sure management would agree.

Ghmal M. 
Rating:
5.0

The customer service was excellent! I can't remember the young lady's name, but she certainly is an asset to the company.

CARON C. 
Rating:
5.0

Great availability; customer service

Michelle R. 
Rating:
5.0

It was a fast and friendly experience

Angela S. 
Rating:
3.0

Customer did not leave a comment.

DEREK S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

They were great.

Janet T. 
Rating:
5.0

Customer did not leave a comment.

LORI L. 
Rating:
3.0

REIMBURSE THE CUSTOMER FOR OVERFILLING YOUR TRUCKS SINCE THERE IS NO FUEL TANK CAPACITY INFORMATION. I accidently overfilled the truck past the required amount and wasnt even given any type of option to be reimbursed or at least compensated for a later use.

Jabril T. 
Rating:
4.0

Customer did not leave a comment.

MOLLIE B. 
Rating:
5.0

Your facility is very clean and well lit.

Daphne L.  |  Online Move In 
Rating:
5.0

Just keep doing what u are doing

Vonda F. 
Rating:
3.0

Not sure if the location is to blame or your online system, probably little of both. When I got there I could not pick up truck online I had to go in. I expected with a reservation the truck to be up close to building and extras already in truck and ready to go, but no! I had to go inside and check in and he brought the dolly out to me and I took it to the truck located at the farthest point from the building!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ruby C. 
Rating:
5.0

Customer did not leave a comment.

Da Sean J. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
3.0

Make sure gas and mileage readings are accurate. I checked out a vehicle the mileage on the paperwork was lower than the mileage on the vehicle dashboard. The uhaul agent said I should change it on the link sent to my phone but the link don't work. It does not allow you upload photos and without photos you cannot make any approve changes.

Musa N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

When I rented the unit I set up auto pay with Bret And gave my credit card information Yet I was charged a late fee. When I called I was told by the calling service that it was nothing they could do. That I would have to get with the local place. I was in Florida and couldn't get there When I did get there they said they couldn't do any thing Very poor

michael l.  |  Overall Experience 
Rating:
5.0

The service I received with excellent fast and excellent

Alyce L. 
Rating:
4.0

Customer did not leave a comment.

KRISTA G.  |  Overall Experience 
Rating:
3.0

Keep vehicles maintenance as needed

Farah W. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Best uhaul team ever. Everything was clear. They go above and beyond. Didn't get anyone's name but team was so great. Give them lots of employee perks.

Briana G. 
Rating:
1.0

Worst experience moving ever!

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Your after hours return is time consuming and difficult to complete at night. I give it one star.

Bonita B. 
Rating:
5.0

Customer did not leave a comment.

Rggie C.  |  Overall Experience 
Rating:
5.0

Bathroom Toilet was backed up and full. It Needed Serviced. Other than that everyone was nice & helpful.

Barry D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JEROME F. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
3.0

Get more involved with the customer

HOWARD B. 
Rating:
4.0

Everyone was nice and professional thank you.

Chelsa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
4.0

None

Marvin M. 
Rating:
5.0

Everyone was very helpful & courteous and very friendly! I will Forever use this location for moving needs.

Diamond W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Everything was explained to me. I did Not feel rushed. All the staff was very friendly and helpful. Out of all the U-Haul places I have Used, this location is the only one who has ever been helpful! Thank you!

Diamond W. 
Rating:
2.0

Brakes on truck in poor condition. Truck had 146k miles. Well worn .

Ed E. 
Rating:
2.0

Took me awhile to find where the entrance was as there was no one around when I showed for my appointment and one of the entrances was locked. The app to document vehicle damage was a joke and would have taken 30-60 minutes to complete if I hadn't given up and told staff I was not going to complete it. There were scratches and dents all over the vehicle with none previously noted and somehow it was my responsibility to photograph and upload every one so as not to be charged at drop-off time. The photos provided in the app were taken so far away from the vehicle, shot into the sun and in shadow that you could not see any damage. The app kept kicking me out and did not allow me to go backwards or forward and forced me to restart 3 or four times at which time I gave up. I needed to add a 2nd day to my rental when I did not complete my move in time. The reservation center told me the only charges would be an extra day rate with "no additional charges." However when I returned the vehicle the next day, all charges were doubled including being charged twice for dolly rental and insurance rate. At that point I was too tired to argue, paid the overcharges and walked out.

Greg S. 
Rating:
5.0

Customer service was amazing! Easy experience.

Bethany H. 
Rating:
5.0

Friendly Workers

Wendell B. 
Rating:
5.0

Customer did not leave a comment.

CBE I.  |  First Impressions 
Rating:
5.0

The person checking me in was very personal. We were in and out thanks for using u- haul

DALE H. 
Rating:
4.0

Customer did not leave a comment.

Charles D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

ANGEL M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
4.0

Customer did not leave a comment.

duane j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracie A. 
Rating:
5.0

Customer service was awesome. The two men I spoke with friendless, polite, and professional.

Gilles T. 
Rating:
5.0

Customer did not leave a comment.

Alundria B.  |  First Impressions 
Rating:
5.0

Excellent service!

KEVIN C. 
Rating:
4.0

The return after hours process was a nightmare. I couldn't get anything done. Thankfully, the kind lady at the other end of your 800 number was very helpful. Being an older per son I did find it a little difficult following the young lady when I picked up the trailer.

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

CAROL O. 
Rating:
5.0

Customer did not leave a comment.

Ralph C.  |  Overall Experience 
Rating:
5.0

I don't know, everything was near perfect😁👍

Richard P. 
Rating:
5.0

Very helpful and explained things well

John S. 
Rating:
5.0

Everyone was great! Very accommodating and friendly. Made what could have been a stressful move easy!

ALYSSA Y. 
Rating:
4.0

Had trouble with online return, 1-800 people were no help. Store people were awesome

Clark W. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
4.0

Customer did not leave a comment.

LASHAWNDA L.  |  First Impressions 
Rating:
4.0

The storage facility was very nice but as far as uhaul equipment (truck, trailer) I will never use uhaul as a moving option EVER AGAIN!!

Shanna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jolene M. 
Rating:
5.0

Best rental experience I have ever had! Fantastic, so efficient, easy, and Dana was very helpful.

Kelly W. 
Rating:
5.0

no

Theresa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
5.0

Customer did not leave a comment.

NATALIE J. 
Rating:
5.0

Customer did not leave a comment.

GERALD W. 
Rating:
5.0

Really good process. This made our move easier. The driver was very professional and helpful. Thanks!!

Kim C. 
Rating:
4.0

Very nice

Janice K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

DARREN D. 
Rating:
4.0

Customer did not leave a comment.

Laquata T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentin S. 
Rating:
5.0

Everybody was nice and greeted me. They went out of their to make sure I got what I needed.

MARK B. 
Rating:
5.0

Refund customers for unused time

VERONDTAE W. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Nice store. Helpful people, both on pick-up and return. I had a problem with the first truck they gave me and it was immediately taken care of. Thank you!

TIMOTHY J. 
Rating:
5.0

A great way to end our experience with UHaul, both associates who helped at pickup and drop off were professional, kind, and very helpful.

JEREMY M. 
Rating:
5.0

Everything went perfectly. Bonnie is a fantastic employee. Highly recommend the Uhaul box container. It made our move so much easier.

Diana S. 
Rating:
1.0

I had to walk in and out of the location before anyone appeared. It was no one around inside or out for a scheduled rental. Upon return the wait was extremely long, and the energy was lacking customer service.

JOEL C. 
Rating:
4.0

Customer did not leave a comment.

JULIAN D. 
Rating:
1.0

The cashier name Steve was very disrespectful. He over charge me for 3 extra days that I already pay for

Seydina S. 
Rating:
5.0

Customer did not leave a comment.

Ritasha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amarah L.  |  Overall Experience 
Rating:
1.0

I feel like I was over charged I returned the truck the next day and they still charged me for a 2 day rental

Ronda W. 
Rating:
3.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

Christy J.  |  Overall Experience 
Rating:
4.0

Keep up the good work

Arye B. 
Rating:
5.0

The gentleman who helped me (I believe his name was Dana) was incredibly friendly, knowledgeable, and helpful.

ERIC S. 
Rating:
3.0

Customer did not leave a comment.

Montion P.  |  Overall Experience 
Rating:
3.0

Shipment late by 2 days. Had to arrange for special Sunday delivery

Richard K. 
Rating:
3.0

Improve when they say they have a can to have it at the site. Because I could had went to another site.

Tissa Y. 
Rating:
3.0

Customer did not leave a comment.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

deborah S. 
Rating:
5.0

Wound up in the hospital during my rental and still got excellent service from Barney's store! Barnhill. Appreciate ya ðŸ'¯. Will be back. Downside? Gas was at 1/8 tank. Csr when I was GM on Salem ave would have been called out:Drew Case vs mark quinn? Dunno but I put $25 in and still went less than the 50 miles!

RICHARD J. 
Rating:
5.0

The guy working was extremely nice, and helpful

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

The only issue was that truck was older and in poor condition. Should be taken out of service. The Location and team are great!

Valerie M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Most helpful and professional staff! Could not have been any more helpful or courteous! Went above & beyond what was expected!

Cassaundra S.  |  First Impressions 
Rating:
5.0

Will most definitely use again

Deon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alendre M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

danicte t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

toni m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarai S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latisha w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharron N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Octavius L.  |  First Impressions 
Rating:
5.0

Thanks for clearing up the misunderstanding!

JERMAINE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coett J.  |  First Impressions 
Rating:
5.0

Got me in an out without a hassle

Rendell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE S.  |  First Impressions 
Rating:
5.0

Nice work

Zorana B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRIN C.  |  First Impressions 
Rating:
5.0

Great Experience! Thank you!.

Vicki w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laneisha g.  |  First Impressions 
Rating:
5.0

The staff were very professional and patient with my request.

Roselyn W.  |  First Impressions 
Rating:
5.0

The representative was very courteous and knowledgeable. Didn't have to wait for customer service.

Shirley H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lance M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni M.  |  First Impressions 
Rating:
3.0

The facility never answered calls to store, called 10-15 times so was forced to complete online check-in and have additional questions answered in store.

Monique W.  |  Online Move In 
Rating:
5.0

very clean helpful personel easy to move in

deb s.  |  Online Move In 
Rating:
3.0

There was a issue when I went to return the equipment. The staff person left us alone for about 45 minutes.

Eric U.  |  First Impressions 
Rating:
5.0

Good customer service upon arriving and once I turned in my vehicle and the setup for my storage. Keep up the good work.

Latisha P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAQUITTA B.  |  First Impressions 
Rating:
5.0

None

DONNELL J.  |  First Impressions 
Rating:
5.0

The manager was super nice and friendly. Really made me feel comfortable.

JoAnn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janell R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA R.  |  First Impressions 
Rating:
3.0

I had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn't have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It's understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.

Dominique T.  |  First Impressions 
Rating:
5.0

Very quick and precise.

GREGORY P.  |  First Impressions 
Rating:
2.0

I will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!

Shallon C.  |  First Impressions 
No reviews have been submitted for this location.

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