Customer Reviews for U-Haul Moving & Storage of Trenton

3,824 comentarios

474 Brunswick Ave   Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

(609) 989-9100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(609) 989-9100

474 Brunswick Ave
Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LUDDIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUPERT H. 
Clasificación:
2.0

I didn't even get to rt 1 and the gas needle was on .. And I paid $100 when I was told it was $49 when I call the same morning as my pick up... Highway robbery...

Vickie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sharika H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane W. 
Clasificación:
5.0

They treat you good and with respect

Michael M.  |  First Impressions 
Clasificación:
5.0

Easy access and plenty of room to maneuver. Friendly and helpful staff

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIE K. 
Clasificación:
5.0

They were very fast and professional about the rental. I reserved the truck and when I arrived I was out of there in 5 minutes. Only thing I have a problem with was not enough hand trucks for rent. I saw the reason why the next morning when I returned the truck they had about 25 trucks being returned so they had a lot of people who probably rented them they did suggest that I check the nearby home Depot to rent a hand truck. But they took about 2 minutes to get me on my way even though they were very busy. Very good service.

Thomas C. 
Clasificación:
5.0

Nothing everything and everyone are great

ROBERT W. 
Clasificación:
1.0

Do not change my location at the last minute. I reserved my truck 3 weeks in advance. I get a call the day before my move to another state and I have drive an extra 25 miles the opposite direction to pick it up.

Arnold N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Felicia M. 
Clasificación:
2.0

Never did recieve my hand truck I paid for. Went to pick up truck was given no instructions and there was only 1/4 tank of gas.

Lea M. 
Clasificación:
3.0

I saved $50 for bringing the truck back with over 1/4 tank, when the tank was almost empty when I picked it up. It cost me $80 for fuel to get the level over 1/4 tank. Luckily I didn't drive the truck very far and saved another $30 but it was a pretty silly game to have to play.

Joseph E. 
Clasificación:
3.0

Storage units are extremely smaller than normal and always none vacant

Brittany R.  |  First Impressions 
Clasificación:
5.0

I have no complaints

Jackie H. 
Clasificación:
5.0

Basically the same great respect for customers... appreciate your service...

Gerald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan H. 
Clasificación:
5.0

Nothing, everything was a great first experience!!!

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rupert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria Ximena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITESH V. 
Clasificación:
5.0

Dependable. Reliable and polite

Marie A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

The gas was on empty and only had enough gas for 18 miles.

Mary R. 
Clasificación:
5.0

Repair several cargo vans on the site that cannot be used because they're inoperable. The vehicle I received was clean but a substitute for a cargo van that wasn't available because many were inoperable. Also, if no cargo vans were available when I made the reservation, I should've been informed.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian C. 
Clasificación:
3.0

The location personnel were great. However, we didn't chose them. Our order go moved twice from our original reservation. The first from Columbus NJ to Cream Ridge NJ. The second (within hours of our time to pick up) from Cream Ridge NJ to Trenton NJ. The truck we received had a filthy cab with the window having to be cleaned by myself since we could barely see; the side mirrors were stuck in place and could be adjusted, the seat unable to move up to drive, and the "check engine" light on. When I brought this to their attention; they simply said, "we know" and "its okay".

SHANNON S. 
Clasificación:
3.0

There was a leek in my storage unit #1197.

Edia H.  |  Overall Experience 
Clasificación:
2.0

Truck was not working properly

TAINJA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER J. 
Clasificación:
4.0

N/C

Kimberlyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
5.0

El cliente no dejó un comentario.

German G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
3.0

I ordered equipment to rent with the uhaul and although it was confirmed and paid for, it was not in the uhaul. They charged us for it even though we never had possession or saw it. awful

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest A. 
Clasificación:
3.0

Employees were not friendly or approachable. The one who completed my check in said my gas tank was less than what it was so they charged me $10. Meanwhile i have picture proof of where i left the gas tank

Kamilah S. 
Clasificación:
2.0

Vehicle was extremely dirty on the inside I did not inspect the inside until I arrived at my apartment and opened the back it. It smells like the person before me used it for garbage removal, on top of that it was missing the gas cap and I had to have a Uhaul rep put one on before I left. And on empty I had to hurry to the gas station to fill the tank very unacceptable.

RICKY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAGROS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA C. 
Clasificación:
5.0

Guys here are very friendly and most certainly very helpful and always have a truck for everytime I need to move thank you uhaul and the guys that secures our needs 2021

TASHAE B. 
Clasificación:
4.0

It provided ample coverage for my needs!

THOMAS L. 
Clasificación:
4.0

Only frustration was ordering trolleys for my move and then discovering when I arrived at office that there were none available.

Jessie W.  |  Overall Experience 
Clasificación:
3.0

The vehicle was clean but smelled like someone was smoking weed in it 5 mins before I picked it up. For $200 spent it wasn't pleasant spending an hour in there

CHARLES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dashon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

Great experience, service, and pricing. As well as last minute flexibility.

Dale E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan R. 
Clasificación:
5.0

Vincent and his team are great

Craig P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Actually for the service I've been receiving nothing..it's excellent... appreciate u thks 👍

Gerald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
5.0

Fees too excessive. I should not have to pay for mileage and gas. Just felt that was too much.

Noreen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen J. 
Clasificación:
5.0

Excellent service

Francisco D. 
Clasificación:
5.0

Really fast and reliable customer service

Andrei L. 
Clasificación:
5.0

Everything was great. The facility just needs to add a key return slot to the door for after hours return.

Syretta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny A. 
Clasificación:
3.0

truck needed service. brakes especially

marvin W. 
Clasificación:
5.0

Answer phone

BYRON R. 
Clasificación:
3.0

I ordered a hand truck and when I got there was told there was none available. I planned ahead of time I believe they should do the same. The counter person had a flat personality like no attempt at all to remedy the situation. His response was that I was not being charged for it.

ABIGAIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Audrea S. 
Clasificación:
2.0

My storage unit was infested with mice and roaches. My boxes were full of live roaches, mice droppings. I was so discussed. I was forced to throw away most of my belongings.

patricia r.  |  Overall Experience 
Clasificación:
2.0

Ordered an appliance dolley and was charged online when I picked up the truck there were NO dollieys there at all

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damione J. 
Clasificación:
5.0

While I was on my way to put gas in the vehicle so that I can return it I was stopped by eight different patrol officers who surrounded the vehicle pulled me out of the car asked for my license and told me that I was driving a stolen U-Haul truck even offering to show them the rental agreement they had no interest once the issue was cleared up I proceeded to drop the vehicle off at the U-Haul location from which I rented it once I got there realize that there was no drop Box for the keys so I kept the keys until the next morning I went in and I returned the keys to the manager on duty speaking with the manager on duty I notify him of the issue I had last night pertaining to the police and I simply said to the gentleman that it would be nice if you inform your customers that there may be a possibility that you would be stop because we're experiencing a lot of theft on our lot for vehicles he said it's not his problem thank God the situation didn't escalate into a service issue with being a man of color driving a vehicle it was suspected to be stolen in the city of Trenton this could've been a totally different way

Timothy G. 
Clasificación:
4.0

The only location I've ever used

Fabian F. 
Clasificación:
5.0

Great location, great service and plenty of trucks. Awesome job

Robert E. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

CUSTOMER SERVICE WAS EXCELLENT.

Regina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
5.0

Great job

Raul M. 
Clasificación:
3.0

But they over charge me without nottice

Amro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evelyn H. 
Clasificación:
5.0

Make sure you complete the text message return vehicle questionnaire before locking doors and depositing keys in after hours return slot. We didn't know to do that and ended up guessing the answers. Otherwise, very nice staff and neat/clean facility with well kept vehicles.

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M. 
Clasificación:
1.0

I didn't get the 26 feet truck that I inicially orderd. I got the 20"feet. The day I went to get the truck I went to 3 different places and they blamed one another, no one was responsible for the mess they created. Therefore, left behind so many things like tables a bicycle that was over a $100.00. I wonder if the company has trained those people. I won't recommend uhaul at all. Find another company even if it's more expensive

ronald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROLINES C. 
Clasificación:
5.0

The workers are always nice and always great help

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamayar M. 
Clasificación:
3.0

Location was not great. Staff were very friendly.

JENNIFER L. 
Clasificación:
3.0

Only problem was that they didn't have the dolly I asked for.

Jessie W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Naomi M.  |  First Impressions 
Clasificación:
5.0

Vincent, and his team so helpful

Kaye C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Odalys P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon F.  |  First Impressions 
Clasificación:
4.0

Overall, good move-in experience, although the door fastener was rusted and difficult to open.

Jamie S.  |  First Impressions 
Clasificación:
5.0

Really great service! Very helpful staff!

Annie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy C.  |  First Impressions 
Clasificación:
5.0

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Mona M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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