Customer Reviews for U-Haul Moving & Storage of Totowa

2,086 comentarios

990 Riverview Dr   Totowa, NJ 07512

(973) 256-2606

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 256-2606

990 Riverview Dr
Totowa, NJ 07512

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

geoff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARIDAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

keep up on the good work

OLIVIER G. 
Clasificación:
5.0

Great facility (large, clean, and well-stocked) with friendly staff. Rented a truck for almost a week and was very happy with the vehicle and price.

Attila Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mackenzie M. 
Clasificación:
4.0

The Totowa Uhaul was ecellent. The Pick up on the other hand was horrendous. First we could not pick up our pod on the date pre-booked due to an overbooking of available trialerss. We then had to wait two days to pick up the uhaul losing our arranged help for unloading. We were also never given a ramp to access the uhaul making unloading difficult. We were offered no compensation but told we could pay more money for other options. This move was pre-booked a month prior. We were moving my mother after my fathers passing and this made everything much more difficult and frustrating I would never book another uhaul or recommend uhaul to anyone after the treatment we received. I am still waiting for a call about compensation. So much for guaranteed delivery and your commitment to customer satisfaction.

Virginia C. 
Clasificación:
2.0

Hire more people. Customers dont like to wait

Julio L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Relocate hand truck storage and charge for use. It's in a bad spot to load anything on a pallet and it's really being cheapskates.

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
5.0

Excellent staff - pleasant experience overall

Andrew A. 
Clasificación:
5.0

I rated a 5 even though the entire process was not perfect but because the recovery from the issue was quick and helpful. Dominic, manager from U-Haul, and his team, personally took control and ensured that the recovery and process worked for me. Thanks to Dominic and his team.

Mike R. 
Clasificación:
5.0

Very helpful and Courteous!

Tom R. 
Clasificación:
5.0

The only issue I had was when I received the van it had 1/4 tank of gas. I filled the van up which cost me $86.00. When I returned the vechile I should have been credited for the gas. When I called the next day I was told that is not possible.

Thersa M. 
Clasificación:
5.0

This trailer was pretty beat, but still functional. The door was difficult to close and open and had to be slammed open/shut. Towing it empty caused it to bounce up and down violently like the weight balance was off.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maher L. 
Clasificación:
5.0

Nothing. All is well set. Thanks Uhaul

lukman U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Customer service was top notch!

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric A. 
Clasificación:
5.0

NOTHING !!!!! Everything was great! Always kept me informed. Customer service was excellent!!!!!! Thank you so much!

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel B. 
Clasificación:
5.0

The gentlemen at the front desk was great to deal with. I had a long day and he made everything simple. This is probably the best location I've dealt with.

Omar S. 
Clasificación:
3.0

When I dropped off vehicle I had to look for someone to drop key. He said I was all set and would get an email in 10 minutes. I never received it and had to call back after several hours to get a confirmation

Erik V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akash P. 
Clasificación:
5.0

Excellent experience.

Thomas G. 
Clasificación:
5.0

Ambrose the manager was more than helpful and accommodating. All of the staff were extremely friendly and very kind to us. 10/10 recommend this location!!

Joseph W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMAL J. 
Clasificación:
5.0

A to z all great

lenny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Excellent coustmer service

Mahmoud K. 
Clasificación:
5.0

Great process. I was in and out in just a few minutes (UHaul trailer). Drop off was easy as well.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer V. 
Clasificación:
4.0

We brought the truck and Dolly back, a day early and the employee was friendly and check in was done very quickly! I am pleased with U Haul and will recommend this company! ¡Gracias!

Lynn N. 
Clasificación:
5.0

Efficient helpful fast clean .

Vali S. 
Clasificación:
5.0

I've rented for a decade and from numerous locations. Justin Lancaster was head and shoulders above the rest. Sometimes just a little extra attention to detail makes a world of difference to the customer. He gave that extra care. If an outsider's view matters, he should go through your management program and advance through the organization. Could easily train and assess service across an entire region. Home run staff member. Please pass along my thanks to him.

John M. 
Clasificación:
5.0

The staff was nice and friendly. I was in and out. No lines. Place was clean and well maintained.

Jasmine L. 
Clasificación:
5.0

Just a great experience all around!

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman Z. 
Clasificación:
3.0

Give final charges faster

DENNIS C. 
Clasificación:
1.0

All lights on trailer did not work. Tongue on trailer was severely bent, and should have never been rented out!!!

Bruce J. 
Clasificación:
5.0

2 Day's late. I didn't get any Furniture Pads. Nobody told me I could get Furniture pads when I ordered the box. Pam the woman who picked up the Box on the 21st. asked me if I put the Pads back in the box. That's when I found out about the pads.

Micheal P. 
Clasificación:
5.0

Justin, Manager was extremely helpful professional and courteous.

Olivier G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip T. 
Clasificación:
5.0

John Arbelo was wonderful to work with. He made a very stressful chore easy and pleasant for us. Gracias.

Charles Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yselssa R. 
Clasificación:
5.0

Thank you for everything!! Excellent service! Thank yoi Justin for all your help!!!

Erika L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viryuana M. 
Clasificación:
5.0

Justin and the crew were very helpful and respectful.

Juan L. 
Clasificación:
3.0

We submitted pictures with locations for the U-box but the people confirming on the phone did not seem to have them, or the primary point of contact for the NJ delivery.

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTA B. 
Clasificación:
5.0

Very good service

besnik T. 
Clasificación:
5.0

Every one was great and efficient in the process. I was impressed at how smooth the process was. Also the location was very clean and well maintained.

Antonio T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elena S.  |  First Impressions 
Clasificación:
3.0

The gas tank was marked as 3/4 full but it was under the line. I reserved a 10' van but they didn't have so they gave me a 15' for the same price.

Larry T. 
Clasificación:
5.0

Justin was very polite and very helpful in our needs

Robert Q.  |  First Impressions 
Clasificación:
5.0

Staff at pickup were helpful and friendly, more clarity on what to do for drop off after business hours would be nice.

Leonard V. 
Clasificación:
5.0

I can't praise these guys enough., i always use this location, everything you need under one roof and the staff is amazing...!

STEVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Thank you for being so great! Will defiantly use again if needed :)

Nicole m.  |  Overall Experience 
Clasificación:
5.0

Excellent, just move, the facility don't have bigger units

Edgar G.  |  Overall Experience 
Clasificación:
5.0

No comments by now. The two guys there were fantastic and very friendly.

GIANNI Z. 
Clasificación:
5.0

Make sure trucks has enough full…

WILKIN B. 
Clasificación:
5.0

Very good trailer

walter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

I would like to acknowledge Ambrose Brown, for going above and beyond to help me out

Joseph K. 
Clasificación:
5.0

No complaints. Excellent vehicle and great helpful staff.

john U. 
Clasificación:
5.0

Top notch.

Daniel B. 
Clasificación:
5.0

Suggest my all friends good service

Faridul I. 
Clasificación:
5.0

Only thing you can add or improve would be a clear sign to show the correct entrance

Rosanna D. 
Clasificación:
5.0

Great customer service. Professional. Needs to be more than a 24 hour notice for change of location. However extra free miles and rebate much appreciated and professional . 26 ft box truck I used needed steering wheel turned at 10 O'clock for it to drive straight. However overall excellent service and will use again.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

I had a great experience

Pedro T. 
Clasificación:
5.0

Extremely convenient as this location is right down the street from our facility.

Jacob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

It absolutely an amazing experience, from the moment I made the reservation on line till I brought back the rental, the gentleman who helped me out at the rental location and I'm sorry I didn't get his name, was also amazing, he was very helpful courteous and knowledgeable, I really thank him so much, I will absolutely be back and definitely recommend Great customer service!

Majdie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Narzan A. 
Clasificación:
5.0

Truly exceptional

JOHN M. 
Clasificación:
5.0

Everything was truly exceptional

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

Nothing! Great location, helpful staff, clean and well maintained UHAUL truck. I was very satisfied with my rental experience at this location.

Patricia C. 
Clasificación:
5.0

The staff was very helpful. I would absolutely recommend them to my friends.

CATHY R.  |  Overall Experience 
Clasificación:
5.0

I think a $2,000.00 deposit on my card is a bit much. I have rented a van for the dourth month now.

MYKELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZORANCE C. 
Clasificación:
3.0

Rented from this location twice. First time went well. This second time not so much. Seats in the van had dog hair on them and it smelt like dirty animals.

Maxwell T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

Excellent service and fast Thank you Sam

Sam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

You can never get a person from the location on the phone. Other than that it's a clean facility!

TIMOTHY W.  |  Overall Experience 
Clasificación:
5.0

Great employees. Very helpful and professional. Great facility!

Robert L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrewal R.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped me was great. He showed me everything that I needed to know and was extremely pleasant and knowledgeable. He took the time to make sure that I was totally comfortable with the entire process. Five stars for his help.

CATHY R.  |  First Impressions 
Clasificación:
5.0

I employed this service for over a year to house my product inventory for my business when my warehouse closed during the pandemic. The facility is accessible, clean and secure. The owners and staff were on site at all times. This team was professional, responsive and always reasonable. I definitely recommend this location.

Lauren N.  |  Overall Experience 
Clasificación:
5.0

I was so impressed with this location. The staff amazing , the facility always clean. I would recommend for sure , great experience.

virgina d.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the no questions, no hassle, no gimmicks, no extra money-grabs and no upselling. From truck rentals to storage facility rentals, every interaction with staff was simple and harmless with no trickery. Thank you for one of the best retail experiences I've had in a long, long time.

Gregg V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulo S.  |  First Impressions 
Clasificación:
3.0

Gave help when needed but, the second you have a life threatening emergency come up and you can't pay them... forget it. I'm thankful for the help Delford gave but I DEFINITELY will NOT be using this facility again!!! I'd much rather rent out a garage from an unknown person, in the worst part of town, than rent from them. Prices are crazy, fees are even worse. 10000000% learned my lesson. Thank you, but never again.

Samantha S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendrie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

faith g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMAD A.  |  First Impressions 
Clasificación:
4.0

Observation: There was metal fragments (screws) on the ground within the loading /unloading dock, should be visually checked daily to prevent unforseen issue like a flat on tires of customers.

Frank C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayne T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elite Tax S.  |  First Impressions 
Clasificación:
3.0

Getting an access card so i didn't have to type the security code each time was more complicated than it needed to be. Desk employee did not seem familiar at all with the online process. Not all access panels to disarm the unit seem to work - Alarm went off twice.

vito c.  |  Online Move In 
Clasificación:
5.0

My experience with this storage facility was perfect. Location, safety, cleanliness, management, customer service - everything was perfect!

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklyn G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matilda A.  |  Overall Experience 
Clasificación:
5.0

These Guys are Very Helpful!

Dominic P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan A.  |  Overall Experience 
Clasificación:
5.0

The manager, Ambrose(?) and his staff were always approachable, curtious and professional. I would definitely utilize and recommend their services in the future.

Tony D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nanci C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany W.  |  Overall Experience 
Clasificación:
5.0

Delford was excellent

SIMONE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P.  |  First Impressions 
Clasificación:
5.0

Everyone was always helpful and polite each time I saw them or had questions on the phone. I used the facility for storage and truck rental. Everything was maintained properly and clean. Already have and will continue to recommend this facility to others. Thank you for a smooth renting experience.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

Kind of confusing getting into the building and disarming your unit at first but once you figure it out it is convenient and easy. I know this facility is fairly new and it shows, it is clean and organized. I loved that there was a lock waiting for me inside, and the on-line check in was extremely easy and quick. Highly recommend this facility, awesome location, and great price compared to others in the area. Love the free first month with one way U-Haul truck rental too!

Joseph N.  |  Online Move In 
Clasificación:
5.0

Everyone made it a very friendly fluid process and experience.

ALEX S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy B.  |  First Impressions 
Clasificación:
2.0

Other than my working debit card not working there, the move in was ok. But today went I went to bring more items, there were a bunch of guys spray painting furniture inside the closed garage. It smells bad enough in the area from factories but now all my stuff smells like paint. Called the office. Don't think they did anything about it.

Vanessa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin G.  |  Overall Experience 
Clasificación:
5.0

Great staff

John D.  |  First Impressions 
Clasificación:
5.0

Overall excellent experience I like that fact that you have truck Rentals and Storage at one location It Is very very convenient and affordable service. I will definitely use your company again.

HOWARD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon O.  |  Overall Experience 
Clasificación:
5.0

Reservation for storage unit was effortless. Staff was extremely courteous and helpful.

Effie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna C.  |  First Impressions 
Clasificación:
5.0

I have another storage unit elsewhere & it fairs poorly compared to Uhal. I will soon be moving all my items to your facility.

Carole D.  |  First Impressions 
Clasificación:
5.0

Both Justin, Shaun, we're very friendly and helpful answering all my questions. I couldn't have been happier with my experience thanks to those two gentlemen. I will definitely recommend the facility to my friends

ANTHONY B.  |  First Impressions 
Clasificación:
5.0

the staff are great. very helpful.

Bala R.  |  Overall Experience 
Clasificación:
3.0

I had a temperature control unit. Various times it was 77+ degrees. The light was out in my space for 4 months. I told the office twice to fix. The elevator was jerking at times going up. It needed to be looked at. The bathrooms were not clean enough. My unit had a bolt sticking out of the wall. Lastly when they went to the card system no one contacted me. The alarm kept going off. I went to the front to ask why is the alarm sounding. That's when they explained the system and gave me a card?

James D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
5.0

I needed a 10X10 unit and there were none available. Justin and his team were able to help me by giving me 2 5X10s at the same cost of the 10X10. This facility is the cleanest storage facility I have ever used. The loading dock is great for me because I rent decor for events and home staging. I appreciate how helpful everyone in the office is all the time.

Jessica C.  |  First Impressions 
Clasificación:
5.0

Everything went smooth , fast and great prices !

ANDRES V.  |  First Impressions 
Clasificación:
3.0

The person who was taking care of me for the storage did not bring me to it so the zip ties were not off of it when I was bringing my storage stuff. So had to wait for someone to cut the zip ties. My address is incorrect

Sharon O.  |  First Impressions 
Clasificación:
5.0

We booked one unit online but when we arrived the floor looked like it had rust at one point and the wall looked as though it had been wet. We called through the service speaker and were immediately given another unit to switch to. The worker we spoke to was polite and quick to address our issue.

Randi B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

aileen c.  |  First Impressions 
Clasificación:
4.0

Clean, helpful staff. The only reason I gave it 4 stars and not 5 is the limited number of carts to move stuff. Had to wait till a guy unloading a large truck freed one up for me.

Craig Y.  |  Online Move In 
Clasificación:
5.0

Courteous, detailed, and helpful. Thank you

Daniel M.  |  First Impressions 
Clasificación:
5.0

This Uhaul facility is great. Clean and organized with excellent staff. Everyone was very helpful and efficient. Delford, Ambrose, and the rest of the staff took great care of us. The truck was clean and worked well, and the storage unit was clean as well.

Tyler F.  |  First Impressions 
Clasificación:
4.0

Staff is super helpful and friendly.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

We had such a great experience with this facility! The staff was so friendly and accommodating! I would recommend to family and friends.

Hailey A.  |  Overall Experience 
Clasificación:
5.0

The staff are pleasant and knowledgeable about the storage process. Justin & Ariel answered all my questions. Ariel guided me through the entry scanning process and showed how to use the locks, etc. The hours are great, the site is clean and well maintained.

Charlene B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caryn O.  |  Overall Experience 
Clasificación:
5.0

The only concern I have It looks like anyone can just go into storage area People were coming and going and not using excise card

Allan A.  |  First Impressions 
Clasificación:
5.0

Very patient and understanding gentlemen.

Francisco C.  |  First Impressions 
Clasificación:
3.0

I rented a 10x10x10 online and when I arrived at the facility was told they only had 2- 5x 10's next to each other. I felt I was misled and my items did not all fit. If my friend who was with me did not mention it they weren't even going to tell me I needed locks which I had to buy an extra because I now needed 2

Karen U.  |  First Impressions 
Clasificación:
5.0

Devonte is knowledgeable andcanswer all mu questions

Franklin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D.  |  First Impressions 
Clasificación:
5.0

The staff were very nice, friendly helpful

Daniel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan T.  |  First Impressions 
Clasificación:
5.0

Great staff and customer service. Friendly and knowledgeable!!!

Leena B.  |  First Impressions 
Clasificación:
5.0

All employees was friendly in both locations. Thank you all

Xenia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles b.  |  Overall Experience 
Clasificación:
5.0

Excellent location excellent service

Nicholas S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan A.  |  Overall Experience 
Clasificación:
5.0

Quick and easy online process; very friendly and professional staff.

Kevin P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Nawazish S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joanna b.  |  Overall Experience 
Clasificación:
5.0

Justin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.

Alonzo S.  |  First Impressions 
Clasificación:
5.0

This has by far been one of the best customer service experiences I've ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. ¡Gracias!

William G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert C.  |  First Impressions 
Clasificación:
4.0

My only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.

martha v.  |  First Impressions 
Clasificación:
5.0

Staff is great and a pleasure to deal with

Tim C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matilda A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YESENIA G.  |  Online Move In 
Clasificación:
5.0

Manager was very helpful

sara o.  |  Overall Experience 
Clasificación:
5.0

Although your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.

Ivan A.  |  First Impressions 
Clasificación:
1.0

Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.

Neraida M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M.  |  Online Move In 
Clasificación:
5.0

Very courteous and professional. Great facility! Definitely recommend.

Robert L.  |  First Impressions 
Clasificación:
5.0

Justin is amazing!!! They go above and beyond for everyone. This is a great storage place!

Morgan S.  |  Overall Experience 
Clasificación:
5.0

The staff were so helpful and made my first storage unit experience fantastic!

Kelley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raffi D.  |  First Impressions 
Clasificación:
5.0

thank you for helping me in the storage

bela S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  Overall Experience 
Clasificación:
5.0

Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  Overall Experience 
Clasificación:
5.0

I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team

Kennedy W.  |  First Impressions 
Clasificación:
5.0

Best storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S.  |  First Impressions 
Clasificación:
5.0

Ambrose was excellent and help us through the process With such professionalism

Cheryl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  First Impressions 
Clasificación:
5.0

Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.

Bill S.  |  First Impressions 
Clasificación:
5.0

Justin was very helpful

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank V.  |  First Impressions 
Clasificación:
5.0

Staff is incredibly helpful and polite! Love this facility!

Michael M.  |  First Impressions 
Clasificación:
4.0

The staff was extremely helpful and courteous!

Rosa G.  |  First Impressions 
Clasificación:
4.0

One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.

Brittany W.  |  First Impressions 
Clasificación:
5.0

The gentlemen at the front desk was extremely helpful and courtesy.

Thersa M.  |  First Impressions 
Clasificación:
4.0

Gave an above average because one can always try harder

Robert A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohamad C.  |  First Impressions 
Clasificación:
5.0

Staff returning the trailer was great!

Mark K.  |  Online Move In 
Clasificación:
4.0

organized and professional.

Edward M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

peter i.  |  Online Move In 
Clasificación:
3.0

when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT

Geri S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph Z.  |  First Impressions 
Clasificación:
5.0

The staff was very good

PHILLIP S.  |  First Impressions 
Clasificación:
5.0

Great experience, very accommodating to my needs

michael r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R.  |  Overall Experience 
Clasificación:
5.0

very nice and clean place to store your stuff

danny i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
5.0

everything was good.

Nicholas G.  |  Overall Experience 
Clasificación:
5.0

The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.

Donald G.  |  Overall Experience 
Clasificación:
5.0

Great service

FRANCISCO C.  |  First Impressions 
Clasificación:
5.0

Easy to move in, friendly & efficient staff

Joe R.  |  First Impressions 
Clasificación:
5.0

Uyy

Elisabeth A.  |  Overall Experience 
Clasificación:
5.0

Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan

Susan S.  |  Overall Experience 
Clasificación:
4.0

The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff

Helen L.  |  First Impressions 
Clasificación:
5.0

Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger

Susan S.  |  First Impressions 
Clasificación:
5.0

111

Elisabeth A.  |  First Impressions 
Clasificación:
5.0

The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error

Izzat M.  |  Overall Experience 
Clasificación:
5.0

Incredibly helpful, easy, satisfying experience. Personnel were all great.

Mitchell C.  |  Overall Experience 
Clasificación:
4.0

All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.

Rory S.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything

Omer K.  |  Overall Experience 
Clasificación:
5.0

Justin was wonderful to work with. He was thoughtful and understanding at a difficult time.

Yvonne W.  |  Overall Experience 
Clasificación:
5.0

Excellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.

Valerie W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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