El cliente no dejó un comentario.Stuart L.
Customer Reviews for U-Haul Moving & Storage of Totowa
Totowa, NJ 07512
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Couldn't be better!Rosemary R.
El cliente no dejó un comentario.David K.
Staff was very helpful, accommodating and profesionalIvan A.
The service was great. The guy who set me up with a trailer was very helpful and knowledgeable. All around it was a great experience. GraciasJoseph M.
Staff was quick courteous and helpfulMichael B.
Manager was very helpfulsara o. | Overall Experience
El cliente no dejó un comentario.Denise J.
I brought it back with a extra 20$ in gas' can you credit my card?WILLIAM P.
It's very inconvenient to only be able to rent for a 24 hr period and having to travel to different locations for the same size truck. I'm a regular customer and this just seems pretty crazy to me.Ezequiel C.
Everything is great so farEnzo C.
Easy peasy!Aladdin K.
The truck was horrible. I'm surprised it didn't break down on our move. The transmission was having problems (it was slipping gears and got stuck in gear twice) which caused our trip to take twice as long. Obviously they don't maintain the vehicles at that location.Crstoph Q.
El cliente no dejó un comentario.Brian T.
Not a thing!!Linda C.
El cliente no dejó un comentario.Slobodan M.
Although your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.Ivan A. | First Impressions
El cliente no dejó un comentario.JOSE C.
keep up the great workBill S.
Justin is a True ProfessionalJohn A.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.SIOMARLIS T.
El cliente no dejó un comentario.John S.
Justin and crew were really great. But the truck had cigarette butts in the ash tray, the cab wreaked of smoke, and had to switch out the trucks because I was given the keys to the wrong one.Brian E.
Too expensiveTahlianna A.
The very best moving and storage experience that we ever had. Everyone was. Very courteous and helpful.Vincent L.
As usual Justin and his crew go above and beyond. Extremely courteous and professional.Michael F.
Everything is excellent keep up the good work and keep bean helpful and proactive when it comes to customer service . GraciasEnzo C.
El cliente no dejó un comentario.Meiry T.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.RODRIGO G.
Maybe bigger flat carts. Everything was excellentDONNA S.
El cliente no dejó un comentario.MATTHEW R.
El cliente no dejó un comentario.Michael B.
Everything was perfectChristoph F.
I have been renting from the centre for couple years now. Justin is one the best representatives and the most helpful.Michael F.
Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.Neraida M. | First Impressions
El cliente no dejó un comentario.Sebastian C.
El cliente no dejó un comentario.Susan S.
Manager is awesome. I rented twice and he a true professional. A pleasure to deal with.TODD P.
El cliente no dejó un comentario.Daniel M. | Online Move In
El cliente no dejó un comentario.ZORAIDA T.
Courteous and professionalRafael N.
Front desk employee was excellent.FARZAD S.
The guys were easy to work with and I was able to get into the truck and drive out without any hassle. Everyone was nice and respectable.Robert P.
El cliente no dejó un comentario.Mazen A.
El cliente no dejó un comentario.ARDIT K.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.SEAN O.
El cliente no dejó un comentario.Noel K.
Very professional and courteous. Went out of his way to help during a complicated situation. Great service, definitely recommend!ROBERT L.
Very courteous and professional. Great facility! Definitely recommend.Robert L. | First Impressions
I rented a 10.truck ,online I get the confirmation number l went to pick up the truck 30 minutes later then ,they said no trucks ðŸ›» available,what a place to rental is this.I never rental here no more.Luis F.
Everything was easy and was as expected, the tech that took care of me was a pleasure to deal with when picking up the truck and also when returning it.. Overall i was extremely pleased and will do business again with them.. Equipment was Top rate..Timothy C.
El cliente no dejó un comentario.JOHN I.
El cliente no dejó un comentario.Giuseppe I.
El cliente no dejó un comentario.Frank P.
The windows were filthy & difficult to see out of.Ronald B.
El cliente no dejó un comentario.DANIEL O.
Nothing. Everything was great and your employees are super nice and helpfulLEONARD M.
El cliente no dejó un comentario.TIMOTHY J.
Courtesy and friendly Staff. Building has a certain air quality which needs to be improved, unappealing when you walk inMichael B.
Very goodJose P.
El cliente no dejó un comentario.DAVID C.
Justin is amazing!!! They go above and beyond for everyone. This is a great storage place!Morgan S. | Overall Experience
El cliente no dejó un comentario.Alexis C.
El cliente no dejó un comentario.Hassan A.
El cliente no dejó un comentario.John W.
The service is great. Thank you to Justin & Ambrose for exceptional service!Mario I.
Manager was fantastic. A+!!!! Very Professional.TODD P.
El cliente no dejó un comentario.GERALD P.
Wonderful staff!Kenneth C.
El cliente no dejó un comentario.JAMES F.
The two gentlemen that helped us were super friendly & the online experience was very easy.Christoph M.
El cliente no dejó un comentario.james D.
Very friendly, quick and easy. Plenty of trucks.Juan B.
We had to drop off here because the original location does not exist anymore.ROBERT D.
El cliente no dejó un comentario.Keri C.
Nothing. The drop off process took about 1 minute. Very efficient.John T.
El cliente no dejó un comentario.Viatchesl S.
El cliente no dejó un comentario.Herminio A.
The staff were so helpful and made my first storage unit experience fantastic!Kelley H. | First Impressions
Excellent in ever wayDEBRA J.
El cliente no dejó un comentario.MATTHEW M.
Be consistent with rate quotes. I called reservation center and was quoted a different rate then at center. Different mileage inclusions as well. Was mad but had to make reservations anyway. I drove a total of 125 miles and had van out for about 4 hours and paid about 150 just to move a bike. Way to expensive given the current times!KEVIN N.
El cliente no dejó un comentario.Tyler D.
All my questions were answered, they had everything I needed and most importantly, everything was on time. What more could you ask for, I'm good!Paul A.
El cliente no dejó un comentario.Anardi C.
El cliente no dejó un comentario.Derek W.
Nothing, pickup and drop off was very easy and the customer service people were excellent.FRANK F.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Brian T. | First Impressions
Great service!! This is a tough business, and these guys make the experience very pleasant. I don't go anywhere else!FRANCISCO C.
El cliente no dejó un comentario.sarah K.
The staff there was outstanding. They really went above and beyond to help me out during the snowstorm when the truck got snowed in where I had it at I highly recommend those two individuals does customer serviceJames F.
Very professional personnel and facility. Impressive!RYAN J.
Increase amount of trailers, I came to get a covered one ends up with open, would be nice to have a larger choiceRoman Z.
El cliente no dejó un comentario.FRANCISCO C. | First Impressions
El cliente no dejó un comentario.Alvaro M. | First Impressions
The entire process was painless and easy -- ordering the truck, buying supplies, and picking up the truck and returning it. All of it was stress-free. ¡Gracias!CORNELIUS V.
El cliente no dejó un comentario.GIANC S.
Keep up the good work! Shout out to Justin for the big assist + answering all my questions!Lloyd A.
El cliente no dejó un comentario.Raffi D. | First Impressions
El cliente no dejó un comentario.Pablo Q.
Excellent customer serviceColleen G.
El cliente no dejó un comentario.Karyn D.
Please know that the facility and staff greatly exceeded my expectations in every way. Couldn't be better unless it was free.Lawrence S.
El cliente no dejó un comentario.Brett K.
thank you for helping me in the storagebela S. | Overall Experience
It would have been a little easier if we could have gone to one of your facilities closer to Parsippany. Overall experience was very professional, organized, and quick! Thank you Jason!James M.
El cliente no dejó un comentario.Andrew T. | First Impressions
El cliente no dejó un comentario.charles b. | First Impressions
El cliente no dejó un comentario.Daniel R. | Overall Experience
Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.John D. | First Impressions
El cliente no dejó un comentario.Shane S. | Overall Experience
I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great teamKennedy W. | First Impressions
Best storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.Michael M. | Overall Experience
El cliente no dejó un comentario.Alex S. | First Impressions
Ambrose was excellent and help us through the process With such professionalismCheryl B. | First Impressions
El cliente no dejó un comentario.Shane S. | First Impressions
Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.Bill S. | First Impressions
Justin was very helpfuldavid h. | Overall Experience
El cliente no dejó un comentario.Frank V. | First Impressions
Staff is incredibly helpful and polite! Love this facility!Michael M. | First Impressions
The staff was extremely helpful and courteous!Rosa G. | First Impressions
One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.Brittany W. | First Impressions
The gentlemen at the front desk was extremely helpful and courtesy.Thersa M. | First Impressions
Gave an above average because one can always try harderRobert A. | First Impressions
El cliente no dejó un comentario.Mohamad C. | First Impressions
Staff returning the trailer was great!Mark K. | Online Move In
organized and professional.Edward M. | Online Move In
El cliente no dejó un comentario.peter i. | Online Move In
when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOTGeri S. | First Impressions
El cliente no dejó un comentario.Ralph Z. | First Impressions
The staff was very goodPHILLIP S. | First Impressions
Great experience, very accommodating to my needsmichael r. | First Impressions
El cliente no dejó un comentario.Joe R. | Overall Experience
very nice and clean place to store your stuffdanny i. | First Impressions
El cliente no dejó un comentario.Steve B. | First Impressions
everything was good.Nicholas G. | Overall Experience
The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.Donald G. | Overall Experience
Great serviceFRANCISCO C. | First Impressions
Easy to move in, friendly & efficient staffJoe R. | First Impressions
UyyElisabeth A. | Overall Experience
Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks SusanSusan S. | Overall Experience
The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staffHelen L. | First Impressions
Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was biggerSusan S. | First Impressions
111Elisabeth A. | First Impressions
The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human errorIzzat M. | Overall Experience
Incredibly helpful, easy, satisfying experience. Personnel were all great.Mitchell C. | Overall Experience
All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.Rory S. | Overall Experience
Thanks for everythingOmer K. | Overall Experience
Justin was wonderful to work with. He was thoughtful and understanding at a difficult time.Yvonne W. | Overall Experience
Excellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.Valerie W. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!