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geoff M.Customer Reviews for U-Haul Moving & Storage of Totowa
Testimonials From Recent Customers
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keep up on the good work
OLIVIER G.Great facility (large, clean, and well-stocked) with friendly staff. Rented a truck for almost a week and was very happy with the vehicle and price.
Attila Kevin B.The Totowa Uhaul was ecellent. The Pick up on the other hand was horrendous. First we could not pick up our pod on the date pre-booked due to an overbooking of available trialerss. We then had to wait two days to pick up the uhaul losing our arranged help for unloading. We were also never given a ramp to access the uhaul making unloading difficult. We were offered no compensation but told we could pay more money for other options. This move was pre-booked a month prior. We were moving my mother after my fathers passing and this made everything much more difficult and frustrating I would never book another uhaul or recommend uhaul to anyone after the treatment we received. I am still waiting for a call about compensation. So much for guaranteed delivery and your commitment to customer satisfaction.
Virginia C.Hire more people. Customers dont like to wait
Julio L.Relocate hand truck storage and charge for use. It's in a bad spot to load anything on a pallet and it's really being cheapskates.
DANIEL H.Excellent staff - pleasant experience overall
Andrew A.I rated a 5 even though the entire process was not perfect but because the recovery from the issue was quick and helpful. Dominic, manager from U-Haul, and his team, personally took control and ensured that the recovery and process worked for me. Thanks to Dominic and his team.
Mike R.Very helpful and Courteous!
Tom R.The only issue I had was when I received the van it had 1/4 tank of gas. I filled the van up which cost me $86.00. When I returned the vechile I should have been credited for the gas. When I called the next day I was told that is not possible.
Thersa M.This trailer was pretty beat, but still functional. The door was difficult to close and open and had to be slammed open/shut. Towing it empty caused it to bounce up and down violently like the weight balance was off.
Chris M.Nothing. All is well set. Thanks Uhaul
lukman U.Customer service was top notch!
Christopher P.NOTHING !!!!! Everything was great! Always kept me informed. Customer service was excellent!!!!!! Thank you so much!
Paul H.The gentlemen at the front desk was great to deal with. I had a long day and he made everything simple. This is probably the best location I've dealt with.
Omar S.When I dropped off vehicle I had to look for someone to drop key. He said I was all set and would get an email in 10 minutes. I never received it and had to call back after several hours to get a confirmation
Erik V.Excellent experience.
Thomas G.Ambrose the manager was more than helpful and accommodating. All of the staff were extremely friendly and very kind to us. 10/10 recommend this location!!
Joseph W.A to z all great
lenny D.Excellent coustmer service
Mahmoud K.Great process. I was in and out in just a few minutes (UHaul trailer). Drop off was easy as well.
John D.We brought the truck and Dolly back, a day early and the employee was friendly and check in was done very quickly! I am pleased with U Haul and will recommend this company! ¡Gracias!
Lynn N.Efficient helpful fast clean .
Vali S.I've rented for a decade and from numerous locations. Justin Lancaster was head and shoulders above the rest. Sometimes just a little extra attention to detail makes a world of difference to the customer. He gave that extra care. If an outsider's view matters, he should go through your management program and advance through the organization. Could easily train and assess service across an entire region. Home run staff member. Please pass along my thanks to him.
John M.The staff was nice and friendly. I was in and out. No lines. Place was clean and well maintained.
Jasmine L.Just a great experience all around!
Matthew S.Give final charges faster
DENNIS C.All lights on trailer did not work. Tongue on trailer was severely bent, and should have never been rented out!!!
Bruce J.2 Day's late. I didn't get any Furniture Pads. Nobody told me I could get Furniture pads when I ordered the box. Pam the woman who picked up the Box on the 21st. asked me if I put the Pads back in the box. That's when I found out about the pads.
Micheal P.Justin, Manager was extremely helpful professional and courteous.
Olivier G.John Arbelo was wonderful to work with. He made a very stressful chore easy and pleasant for us. Gracias.
Charles Z.Thank you for everything!! Excellent service! Thank yoi Justin for all your help!!!
Erika L.Justin and the crew were very helpful and respectful.
Juan L.We submitted pictures with locations for the U-box but the people confirming on the phone did not seem to have them, or the primary point of contact for the NJ delivery.
JAMES N.Very good service
besnik T.Every one was great and efficient in the process. I was impressed at how smooth the process was. Also the location was very clean and well maintained.
Antonio T.The gas tank was marked as 3/4 full but it was under the line. I reserved a 10' van but they didn't have so they gave me a 15' for the same price.
Larry T.Justin was very polite and very helpful in our needs
Robert Q. | First ImpressionsStaff at pickup were helpful and friendly, more clarity on what to do for drop off after business hours would be nice.
Leonard V.I can't praise these guys enough., i always use this location, everything you need under one roof and the staff is amazing...!
STEVEN J.Thank you for being so great! Will defiantly use again if needed :)
Nicole m. | Overall ExperienceExcellent, just move, the facility don't have bigger units
Edgar G. | Overall ExperienceNo comments by now. The two guys there were fantastic and very friendly.
GIANNI Z.Make sure trucks has enough full…
WILKIN B.Very good trailer
walter P.I would like to acknowledge Ambrose Brown, for going above and beyond to help me out
Joseph K.No complaints. Excellent vehicle and great helpful staff.
john U.Top notch.
Daniel B.Suggest my all friends good service
Faridul I.Only thing you can add or improve would be a clear sign to show the correct entrance
Rosanna D.Great customer service. Professional. Needs to be more than a 24 hour notice for change of location. However extra free miles and rebate much appreciated and professional . 26 ft box truck I used needed steering wheel turned at 10 O'clock for it to drive straight. However overall excellent service and will use again.
Eric R.I had a great experience
Pedro T.Extremely convenient as this location is right down the street from our facility.
Jacob D.It absolutely an amazing experience, from the moment I made the reservation on line till I brought back the rental, the gentleman who helped me out at the rental location and I'm sorry I didn't get his name, was also amazing, he was very helpful courteous and knowledgeable, I really thank him so much, I will absolutely be back and definitely recommend Great customer service!
Majdie K.Truly exceptional
JOHN M.Everything was truly exceptional
JOHN M.Nothing! Great location, helpful staff, clean and well maintained UHAUL truck. I was very satisfied with my rental experience at this location.
Patricia C.The staff was very helpful. I would absolutely recommend them to my friends.
CATHY R. | Overall ExperienceI think a $2,000.00 deposit on my card is a bit much. I have rented a van for the dourth month now.
MYKELL G.Rented from this location twice. First time went well. This second time not so much. Seats in the van had dog hair on them and it smelt like dirty animals.
Maxwell T.Excellent service and fast Thank you Sam
Sam H.You can never get a person from the location on the phone. Other than that it's a clean facility!
TIMOTHY W. | Overall ExperienceGreat employees. Very helpful and professional. Great facility!
Robert L. | Overall ExperienceThe gentleman that helped me was great. He showed me everything that I needed to know and was extremely pleasant and knowledgeable. He took the time to make sure that I was totally comfortable with the entire process. Five stars for his help.
CATHY R. | First ImpressionsI employed this service for over a year to house my product inventory for my business when my warehouse closed during the pandemic. The facility is accessible, clean and secure. The owners and staff were on site at all times. This team was professional, responsive and always reasonable. I definitely recommend this location.
Lauren N. | Overall ExperienceI was so impressed with this location. The staff amazing , the facility always clean. I would recommend for sure , great experience.
virgina d. | Overall ExperienceI really appreciate the no questions, no hassle, no gimmicks, no extra money-grabs and no upselling. From truck rentals to storage facility rentals, every interaction with staff was simple and harmless with no trickery. Thank you for one of the best retail experiences I've had in a long, long time.
Gregg V. | Overall ExperienceGave help when needed but, the second you have a life threatening emergency come up and you can't pay them... forget it. I'm thankful for the help Delford gave but I DEFINITELY will NOT be using this facility again!!! I'd much rather rent out a garage from an unknown person, in the worst part of town, than rent from them. Prices are crazy, fees are even worse. 10000000% learned my lesson. Thank you, but never again.
Samantha S. | Overall ExperienceObservation: There was metal fragments (screws) on the ground within the loading /unloading dock, should be visually checked daily to prevent unforseen issue like a flat on tires of customers.
Frank C. | First ImpressionsGetting an access card so i didn't have to type the security code each time was more complicated than it needed to be. Desk employee did not seem familiar at all with the online process. Not all access panels to disarm the unit seem to work - Alarm went off twice.
vito c. | Online Move InMy experience with this storage facility was perfect. Location, safety, cleanliness, management, customer service - everything was perfect!
Jennifer D. | Overall ExperienceThese Guys are Very Helpful!
Dominic P. | Overall ExperienceThe manager, Ambrose(?) and his staff were always approachable, curtious and professional. I would definitely utilize and recommend their services in the future.
Tony D. | Overall ExperienceDelford was excellent
SIMONE W. | First ImpressionsEveryone was always helpful and polite each time I saw them or had questions on the phone. I used the facility for storage and truck rental. Everything was maintained properly and clean. Already have and will continue to recommend this facility to others. Thank you for a smooth renting experience.
Daniel M. | Overall ExperienceKind of confusing getting into the building and disarming your unit at first but once you figure it out it is convenient and easy. I know this facility is fairly new and it shows, it is clean and organized. I loved that there was a lock waiting for me inside, and the on-line check in was extremely easy and quick. Highly recommend this facility, awesome location, and great price compared to others in the area. Love the free first month with one way U-Haul truck rental too!
Joseph N. | Online Move InEveryone made it a very friendly fluid process and experience.
ALEX S. | First ImpressionsOther than my working debit card not working there, the move in was ok. But today went I went to bring more items, there were a bunch of guys spray painting furniture inside the closed garage. It smells bad enough in the area from factories but now all my stuff smells like paint. Called the office. Don't think they did anything about it.
Vanessa V. | First ImpressionsGreat staff
John D. | First ImpressionsOverall excellent experience I like that fact that you have truck Rentals and Storage at one location It Is very very convenient and affordable service. I will definitely use your company again.
HOWARD S. | First ImpressionsReservation for storage unit was effortless. Staff was extremely courteous and helpful.
Effie S. | First ImpressionsI have another storage unit elsewhere & it fairs poorly compared to Uhal. I will soon be moving all my items to your facility.
Carole D. | First ImpressionsBoth Justin, Shaun, we're very friendly and helpful answering all my questions. I couldn't have been happier with my experience thanks to those two gentlemen. I will definitely recommend the facility to my friends
ANTHONY B. | First Impressionsthe staff are great. very helpful.
Bala R. | Overall ExperienceI had a temperature control unit. Various times it was 77+ degrees. The light was out in my space for 4 months. I told the office twice to fix. The elevator was jerking at times going up. It needed to be looked at. The bathrooms were not clean enough. My unit had a bolt sticking out of the wall. Lastly when they went to the card system no one contacted me. The alarm kept going off. I went to the front to ask why is the alarm sounding. That's when they explained the system and gave me a card?
James D. | Overall ExperienceI needed a 10X10 unit and there were none available. Justin and his team were able to help me by giving me 2 5X10s at the same cost of the 10X10. This facility is the cleanest storage facility I have ever used. The loading dock is great for me because I rent decor for events and home staging. I appreciate how helpful everyone in the office is all the time.
Jessica C. | First ImpressionsEverything went smooth , fast and great prices !
ANDRES V. | First ImpressionsThe person who was taking care of me for the storage did not bring me to it so the zip ties were not off of it when I was bringing my storage stuff. So had to wait for someone to cut the zip ties. My address is incorrect
Sharon O. | First ImpressionsWe booked one unit online but when we arrived the floor looked like it had rust at one point and the wall looked as though it had been wet. We called through the service speaker and were immediately given another unit to switch to. The worker we spoke to was polite and quick to address our issue.
Randi B. | Online Move InClean, helpful staff. The only reason I gave it 4 stars and not 5 is the limited number of carts to move stuff. Had to wait till a guy unloading a large truck freed one up for me.
Craig Y. | Online Move InCourteous, detailed, and helpful. Thank you
Daniel M. | First ImpressionsThis Uhaul facility is great. Clean and organized with excellent staff. Everyone was very helpful and efficient. Delford, Ambrose, and the rest of the staff took great care of us. The truck was clean and worked well, and the storage unit was clean as well.
Tyler F. | First ImpressionsStaff is super helpful and friendly.
Jennifer C. | First ImpressionsWe had such a great experience with this facility! The staff was so friendly and accommodating! I would recommend to family and friends.
Hailey A. | Overall ExperienceThe staff are pleasant and knowledgeable about the storage process. Justin & Ariel answered all my questions. Ariel guided me through the entry scanning process and showed how to use the locks, etc. The hours are great, the site is clean and well maintained.
Charlene B. | First ImpressionsThe only concern I have It looks like anyone can just go into storage area People were coming and going and not using excise card
Allan A. | First ImpressionsVery patient and understanding gentlemen.
Francisco C. | First ImpressionsI rented a 10x10x10 online and when I arrived at the facility was told they only had 2- 5x 10's next to each other. I felt I was misled and my items did not all fit. If my friend who was with me did not mention it they weren't even going to tell me I needed locks which I had to buy an extra because I now needed 2
Karen U. | First ImpressionsDevonte is knowledgeable andcanswer all mu questions
Franklin P. | First ImpressionsThe staff were very nice, friendly helpful
Daniel P. | First ImpressionsGreat staff and customer service. Friendly and knowledgeable!!!
Leena B. | First ImpressionsAll employees was friendly in both locations. Thank you all
Xenia M. | First ImpressionsExcellent location excellent service
Nicholas S. | First ImpressionsQuick and easy online process; very friendly and professional staff.
Kevin P. | Online Move InJustin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.
Alonzo S. | First ImpressionsThis has by far been one of the best customer service experiences I've ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. ¡Gracias!
William G. | First ImpressionsMy only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.
martha v. | First ImpressionsStaff is great and a pleasure to deal with
Tim C. | First ImpressionsManager was very helpful
sara o. | Overall ExperienceAlthough your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.
Ivan A. | First ImpressionsWorst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.
Neraida M. | First ImpressionsVery courteous and professional. Great facility! Definitely recommend.
Robert L. | First ImpressionsJustin is amazing!!! They go above and beyond for everyone. This is a great storage place!
Morgan S. | Overall ExperienceThe staff were so helpful and made my first storage unit experience fantastic!
Kelley H. | First Impressionsthank you for helping me in the storage
bela S. | Overall ExperienceOverall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.
John D. | First ImpressionsI cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team
Kennedy W. | First ImpressionsBest storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.
Michael M. | Overall ExperienceAmbrose was excellent and help us through the process With such professionalism
Cheryl B. | First ImpressionsAmbrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.
Bill S. | First ImpressionsJustin was very helpful
david h. | Overall ExperienceStaff is incredibly helpful and polite! Love this facility!
Michael M. | First ImpressionsThe staff was extremely helpful and courteous!
Rosa G. | First ImpressionsOne of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.
Brittany W. | First ImpressionsThe gentlemen at the front desk was extremely helpful and courtesy.
Thersa M. | First ImpressionsGave an above average because one can always try harder
Robert A. | First ImpressionsStaff returning the trailer was great!
Mark K. | Online Move Inorganized and professional.
Edward M. | Online Move Inwhen calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT
Geri S. | First ImpressionsThe staff was very good
PHILLIP S. | First ImpressionsGreat experience, very accommodating to my needs
michael r. | First Impressionsvery nice and clean place to store your stuff
danny i. | First Impressionseverything was good.
Nicholas G. | Overall ExperienceThe Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.
Donald G. | Overall ExperienceGreat service
FRANCISCO C. | First ImpressionsEasy to move in, friendly & efficient staff
Joe R. | First ImpressionsUyy
Elisabeth A. | Overall ExperienceVery accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan
Susan S. | Overall ExperienceThe loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff
Helen L. | First ImpressionsVery professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger
Susan S. | First Impressions111
Elisabeth A. | First ImpressionsThe only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error
Izzat M. | Overall ExperienceIncredibly helpful, easy, satisfying experience. Personnel were all great.
Mitchell C. | Overall ExperienceAll very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.
Rory S. | Overall ExperienceThanks for everything
Omer K. | Overall ExperienceJustin was wonderful to work with. He was thoughtful and understanding at a difficult time.
Yvonne W. | Overall ExperienceExcellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.
Valerie W. | Overall Experience