Customer Reviews for U-Haul Moving & Storage of Totowa

1678 comentarios

990 Riverview Dr   Totowa, NJ 07512

(973) 256-2606

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 256-2606

990 Riverview Dr
Totowa, NJ 07512

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Jennifer V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

This Uhaul facility is great. Clean and organized with excellent staff. Everyone was very helpful and efficient. Delford, Ambrose, and the rest of the staff took great care of us. The truck was clean and worked well, and the storage unit was clean as well.

Tyler F.  |  First Impressions 
Clasificación:
5.0

Everything was great everyone I dealt with was kind and understanding as well as helpful. My experience here was awesome

Tanya A. 
Clasificación:
4.0

Staff is super helpful and friendly.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

Good service & very helpful

Mark A. 
Clasificación:
3.0

Your $25.00 insurance rate per day is going to make shop around next time I need to rent a van.

Carlos H. 
Clasificación:
5.0

We had such a great experience with this facility! The staff was so friendly and accommodating! I would recommend to family and friends.

Hailey A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

Great employees and fast service.

Richard M. 
Clasificación:
5.0

None. The staff were very professional as usual. I have used that location twice before and they're very pleasant to work with. Gracias

Serge J. 
Clasificación:
5.0

The staff are pleasant and knowledgeable about the storage process. Justin & Ariel answered all my questions. Ariel guided me through the entry scanning process and showed how to use the locks, etc. The hours are great, the site is clean and well maintained.

Charlene B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

Good experience

Edward R. 
Clasificación:
5.0

Just keep providing quality products and services.

Anthony G. 
Clasificación:
1.0

Please provide a refund for customers that pick up a vehicle with a quarter tank of fuel and return the vehicle with a full tank of fuel, by mistake, costing about $100 to fill up the tank.

Clare M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaqwan A. 
Clasificación:
5.0

Need more parking spaces. Need to clearly differentiate between types of vehicles. We wanted a truck and ended up with a van.

Orlando D. 
Clasificación:
1.0

5x8 trailer that is not 5ft wide inside, the trailer tires hopped the whole time, didn't even get to use the trailer cause the size was not correct

Marc K. 
Clasificación:
5.0

Great really nice people! They know how to do it right!

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muhammedali D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orazio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

don't send me to 4 locations before "finding" a trailer that I need. I told you my specifications up front over the phone and it took me 4 trips to 4 different locations before this specific spot finally was able to help me. Every spot you sent me to before this did NOT have a trailer that I asked for and you promised.

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ahmer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caryn O.  |  Overall Experience 
Clasificación:
5.0

The only concern I have It looks like anyone can just go into storage area People were coming and going and not using excise card

Allan A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

Excellent service by Devonte. Very clear on the features of the van and where to return the equipment upon arrival.

FRANKIE C. 
Clasificación:
5.0

Very friendly staff

William P. 
Clasificación:
5.0

Night and day from Bloomington/ Elletsville Professionals who were courteous and quick Will definitely recommend!

Lynette R. 
Clasificación:
5.0

I FOUND THER ONSITE MANAGER POLITE AND PROFESSIONAL. THE TRUCK WAS READY AND CLEAN. HE WAS INSTRUCTIVE AND CONSIDERATRE AND CLEAR . I WAS IN THE TRUCK AND ON MY WAY IN NO TIME. OVERALL EXPERIENCE WAS EXCELLENT.

Blaise D. 
Clasificación:
5.0

Aside from the "$19.95" lie on the side of every U-Haul truck and the $133 bill, the staff, location and equipment were excellent. Seriously, how do you legally put "$19.95" on the side of every truck. HILARIOUS.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reyniel I. 
Clasificación:
5.0

Very patient and understanding gentlemen.

Francisco C.  |  First Impressions 
Clasificación:
4.0

While everyone was very friendly and helpful, this location was understaffed at the front desk. Between phone calls and in-person customer care, there was only one individual at the front desk trying to help everyone…needless to say, the wait could have been reduced with one addition representative at the front desk. Potential customer had a lot of questions to be answered which created a longer than needed wait time.

Francis S. 
Clasificación:
5.0

Very pleased with the service. Justin and the crew were terrific.

Nicholas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Z. 
Clasificación:
5.0

Excellent workers at this facility

Franklin P. 
Clasificación:
5.0

Everything was done well.

charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven N. 
Clasificación:
5.0

I forget the employee's name but he was fantastic.

Shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA C. 
Clasificación:
3.0

I rented a 10x10x10 online and when I arrived at the facility was told they only had 2- 5x 10's next to each other. I felt I was misled and my items did not all fit. If my friend who was with me did not mention it they weren't even going to tell me I needed locks which I had to buy an extra because I now needed 2

Karen U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
5.0

Nothing everything and staff are excellent

Franklin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon F. 
Clasificación:
5.0

Devonte is knowledgeable andcanswer all mu questions

Franklin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley N. 
Clasificación:
5.0

The workers do not know what they are doing. They told me to wait outside so he can do the bill. They charged me $36 extra and then tried to tell me that the computer has done that to other people also. They are lying. I do not trust them and I will not go there again, ever!!!

Diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gianni Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D.  |  First Impressions 
Clasificación:
5.0

great staff !!

Edwin C. 
Clasificación:
5.0

The staff were very nice, friendly helpful

Daniel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constantine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro T. 
Clasificación:
5.0

Most of people throw away stuff, if you start goods pick up service and you can sell it to 3rd party . In this way more income can be generated

AMEY S. 
Clasificación:
5.0

Excellent assistance. Thanks

Michael B. 
Clasificación:
5.0

A little increase in the staff numbers may be needed. I guess this will come with the full opening up off activities statewide.

OBINNA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario B. 
Clasificación:
5.0

Bueno

JONEYRA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K.  |  First Impressions 
Clasificación:
2.0

There was only a single employee who spent about 15-20 minutes helping the customer in front of us. It wasn't his fault, but the presence of a second employee really would've sped things along and improved the experience.

MATTHEW M. 
Clasificación:
5.0

the phone reps were very helpful and I always prefer to speak to someone rather than doing requests on-line.

ELISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

This is my preferred location to rent from. Justin & his whole team are great!!! Very professional, & the customer service is top notch. I always recommend this U-haul location to all of my family members & friends. ¡Gracias de nuevo!

William G. 
Clasificación:
5.0

The vehicle was well maintained and i really appreciated that..

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan T.  |  First Impressions 
Clasificación:
4.0

Everything was good no complaints

Sharonda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRWIN H. 
Clasificación:
5.0

Our moving company commented that Totowa was the cleanest Uhaul self storage he has ever seen

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLASV JR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

Able to pick up closer since I need every week

Eddie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin L. 
Clasificación:
5.0

Very easy process. We were pleased

DOMINICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christoph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zlatko C. 
Clasificación:
5.0

Nothing service was great and easy

Talal L. 
Clasificación:
5.0

Great staff and customer service. Friendly and knowledgeable!!!

Leena B.  |  First Impressions 
Clasificación:
5.0

Good job

DOMINIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
1.0

Mr Browne change the drop off location for me for location that didn't accept out of state equipment, was also closed that day, and because of that I had to drivefor over thirty minutes back to NJ from PA, also because the U-haul rep couldn't give me a closer to me drop off location

Maksym N. 
Clasificación:
5.0

All employees was friendly in both locations. Thank you all

Xenia M.  |  First Impressions 
Clasificación:
5.0

I don't think you can possibly improve the service at this location. Justin and his crew are exceptional. I've already recommended him to 2 friends. If, you need any other information from me regarding the quality of the service at this location, please contact me, it would be my pleasure

william D. 
Clasificación:
5.0

El cliente no dejó un comentario.

REX G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Suresh S. 
Clasificación:
5.0

Nothing! Loved how seamless the experience was. Employees were all helpful

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles b.  |  Overall Experience 
Clasificación:
5.0

Excellent location excellent service

Nicholas S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan A.  |  Overall Experience 
Clasificación:
5.0

Quick and easy online process; very friendly and professional staff.

Kevin P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Nawazish S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joanna b.  |  Overall Experience 
Clasificación:
5.0

Justin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.

Alonzo S.  |  First Impressions 
Clasificación:
5.0

This has by far been one of the best customer service experiences I've ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. ¡Gracias!

William G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert C.  |  First Impressions 
Clasificación:
4.0

My only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.

martha v.  |  First Impressions 
Clasificación:
5.0

Staff is great and a pleasure to deal with

Tim C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YESENIA G.  |  Online Move In 
Clasificación:
5.0

Manager was very helpful

sara o.  |  Overall Experience 
Clasificación:
5.0

Although your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.

Ivan A.  |  First Impressions 
Clasificación:
1.0

Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.

Neraida M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M.  |  Online Move In 
Clasificación:
5.0

Very courteous and professional. Great facility! Definitely recommend.

Robert L.  |  First Impressions 
Clasificación:
5.0

Justin is amazing!!! They go above and beyond for everyone. This is a great storage place!

Morgan S.  |  Overall Experience 
Clasificación:
5.0

The staff were so helpful and made my first storage unit experience fantastic!

Kelley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raffi D.  |  First Impressions 
Clasificación:
5.0

thank you for helping me in the storage

bela S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  Overall Experience 
Clasificación:
5.0

Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  Overall Experience 
Clasificación:
5.0

I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team

Kennedy W.  |  First Impressions 
Clasificación:
5.0

Best storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S.  |  First Impressions 
Clasificación:
5.0

Ambrose was excellent and help us through the process With such professionalism

Cheryl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  First Impressions 
Clasificación:
5.0

Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.

Bill S.  |  First Impressions 
Clasificación:
5.0

Justin was very helpful

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank V.  |  First Impressions 
Clasificación:
5.0

Staff is incredibly helpful and polite! Love this facility!

Michael M.  |  First Impressions 
Clasificación:
4.0

The staff was extremely helpful and courteous!

Rosa G.  |  First Impressions 
Clasificación:
4.0

One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.

Brittany W.  |  First Impressions 
Clasificación:
5.0

The gentlemen at the front desk was extremely helpful and courtesy.

Thersa M.  |  First Impressions 
Clasificación:
4.0

Gave an above average because one can always try harder

Robert A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohamad C.  |  First Impressions 
Clasificación:
5.0

Staff returning the trailer was great!

Mark K.  |  Online Move In 
Clasificación:
4.0

organized and professional.

Edward M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

peter i.  |  Online Move In 
Clasificación:
3.0

when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT

Geri S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph Z.  |  First Impressions 
Clasificación:
5.0

The staff was very good

PHILLIP S.  |  First Impressions 
Clasificación:
5.0

Great experience, very accommodating to my needs

michael r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R.  |  Overall Experience 
Clasificación:
5.0

very nice and clean place to store your stuff

danny i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
5.0

everything was good.

Nicholas G.  |  Overall Experience 
Clasificación:
5.0

The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.

Donald G.  |  Overall Experience 
Clasificación:
5.0

Great service

FRANCISCO C.  |  First Impressions 
Clasificación:
5.0

Easy to move in, friendly & efficient staff

Joe R.  |  First Impressions 
Clasificación:
5.0

Uyy

Elisabeth A.  |  Overall Experience 
Clasificación:
5.0

Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan

Susan S.  |  Overall Experience 
Clasificación:
4.0

The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff

Helen L.  |  First Impressions 
Clasificación:
5.0

Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger

Susan S.  |  First Impressions 
Clasificación:
5.0

111

Elisabeth A.  |  First Impressions 
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