Customer Reviews for U-Haul Moving & Storage of Totowa

3,196 reviews

990 Riverview Dr   Totowa, NJ 07512

(973) 256-2606

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 256-2606

990 Riverview Dr
Totowa, NJ 07512

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

In the desk, people were so friendly. Thank you so much

Mustafa A 
Rating:
4.0

The transaction went well. I've used this location twice. They should change the signage at the return, however. The sign says to remain with the vehicle and someone will come to assist you. This didn't happen either time I went there, and I had to go inside to finish the return process.

KENNETH F 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Khan S 
Rating:
5.0

The service was excellent and the process was very easy. The drivers communicated well and I knew exactly when the boxes were arriving and being picked up. Everything was perfect!

Tracy L 
Rating:
3.0

Customer did not leave a comment.

Hanny S 
Rating:
5.0

Nothing. Workers were great. Facility was great.

Lester B 
Rating:
5.0

Everything went very well

james r 
Rating:
5.0

Customer did not leave a comment.

Aida V 
Rating:
4.0

Customer did not leave a comment.

Hector C 
Rating:
5.0

Keep on doing what you're doing.

anthony j 
Rating:
4.0

I had rented a uhaul at location in lake hiawatha which is much closer to my home. The day before , I received an e-mail that the rental pick up was at the location in totowa. That location is 16 miles east of the lake hiawatha dealer and 22 miles from my home. I originally , was given 120 miles with the rental and the person at the desk only gave me an additional 2 miles. I should have been given an additional 16 miles since that how much further I had to drive for the pick up and back to my home. Luckily, I drove exactly 122 miles so I did not have to pay for additionnal miles.

diane m 
Rating:
4.0

It was hot on the second floor

Vera L  |  First Impressions 
Rating:
5.0

The appt moved around quite a bit, but the actual installation was done very very quickly and far before we expected it to be, which was great!

Christin S 
Rating:
4.0

my transaction was smooth. but the 26’ truck may be needed well maintenance. because the steering wheel was off the center. but overall was fine. thanks.

bahadir k 
Rating:
5.0

Customer did not leave a comment.

ROOKMIN M 
Rating:
4.0

Lower rates per mile

Javier H 
Rating:
5.0

Thank you for your help

Khalad A 
Rating:
5.0

This is my go-to place for rentals, the staff is helpful and pleasant and makes the whole rental experience easy

Woody F 
Rating:
5.0

Customer did not leave a comment.

Alan K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R  |  Overall Experience 
Rating:
5.0

Excellent experience!

LAURA K 
Rating:
5.0

Great customer service! Friendly, helpful and got the job done quickly! Thank you all.

Michael S 
Rating:
5.0

Customer did not leave a comment.

john d 
Rating:
5.0

Clean, easy

Itai D 
Rating:
4.0

I reserved a 5 x 8 trailer because that is what I could safely tow. My pickup location then changed to this store, because the one I made the reservation with didn’t have any. This store gave me a 6 x 12. The people at this store were great, and they weren’t the root cause of my issue, but sending me out with trailer larger than I could safely tow with my vehicle without trying to find an alternative wasn’t ideal.

Steven P 
Rating:
1.0

The person at the return walked away from me. Didn't want to help me. And the same guy told me yesterday that he was going to text or call for a reservation for today but never got back to me. He told that there was not truck o van avaliable, but I saw lots of trucks at the paking lot. I went back yesterday before the close of the store ,and another person help me without a problem.

renato c 
Rating:
5.0

Customer did not leave a comment.

GUSI O 
Rating:
2.0

Customer did not leave a comment.

Tony F 
Rating:
1.0

Too long to check in while rep took a phone.call trying to help a customer locate video surveillance from a year ago. Rep then didn’t bother to show me where the truck was. Had to walk around with an outside worker for ten minutes until we located vehicle. Vehicle had bad break and sluggish motor and electrical issue with interior lights. Because truck was so sluggish had to constantly accelerate which caused continuous low mile per gallon reading. I returned truck overnight and overnight rep stated location showed drop box in front of building. Drop box was on side of building in pure darkness. Who puts a drop box in pure darkness on the side of building? This location had numerous newer trucks in the size I rented but chose to give me a truck with high mileage and poor performance. This location fails in every way.

Brian K 
Rating:
4.0

Customer did not leave a comment.

Gogi A 
Rating:
5.0

Customer did not leave a comment.

Carlos L 
Rating:
5.0

Customer did not leave a comment.

nick S 
Rating:
5.0

Excellent efficient service! Thank you!

MADELYN M 
Rating:
2.0

Customer did not leave a comment.

Marek N 
Rating:
4.0

Customer did not leave a comment.

Alan C 
Rating:
5.0

Thank you.

Eddie H 
Rating:
5.0

Customer did not leave a comment.

Yvonne R 
Rating:
4.0

Customer did not leave a comment.

Esther F 
Rating:
5.0

Customer did not leave a comment.

eboni d  |  Overall Experience 
Rating:
5.0

Staff was excellent

Joseph G 
Rating:
5.0

Excellent, easy return

Alan K 
Rating:
5.0

I wish I knew the woman’s name who helped me. So professional and kind and smile of reassurance that all is good. Thank u haul for great service again

LAURA C 
Rating:
5.0

Customer did not leave a comment.

Tamara E 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

Customer did not leave a comment.

Kenneth V 
Rating:
5.0

The ease and flexibility of ubox was super helpful. Made this part of moving actually quite easy.

Kira B 
Rating:
5.0

Great experience at U Haul. Nathalie is always friendly, is great with customer service and a very hard worker. I really appreciate her. Thank you.

DIANA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin H  |  First Impressions 
Rating:
1.0

very bad service they give me a different trailer and they end up taking away a charge for dropped to a different facility on Florida they need to check each items and resolve their end before customer get those mistake very unprofessional

gaston r 
Rating:
5.0

Customer did not leave a comment.

Nelson E 
Rating:
5.0

Customer did not leave a comment.

ralph G 
Rating:
5.0

Great Quick Service!!

Edwin G 
Rating:
5.0

Allow us to use cash as not everyone uses card

Sherol D 
Rating:
5.0

Everyone was very helpful & pleasant to work with. I would 100% use uboxes again.

Amy T 
Rating:
5.0

Easy access, prompt service.

JORGE B 
Rating:
5.0

Customer did not leave a comment.

Alexander M 
Rating:
5.0

Very nice and very professional.

Syed I  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lukasz W 
Rating:
5.0

Double check the mileage of the vehicle before check out to avoid having people come back in to fix the contract. Owner was very friendly and helpful and beautiful, clean, well stocked location.

Joseph A 
Rating:
5.0

Great customer service

Miguel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX F 
Rating:
5.0

Ambrose was very helpful.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
1.0

WHATEVER YOU DO DON'T USE U-HAUL!! Staff is rude, unorganized, location staff useless, storage units not secure from anything and you will just about lose your mind and your things. This is a dumpster fire of a company. It began with our reservation being canceled multiple times, with no explanation from staff. We were quoted a wrong price for the trailer. The moving truck and trailer were promised to be at the pickup location the day we were scheduled. Only the truck was there when we went to go pick up a 20 ft moving truck and a large car trailer. I had to drive to a much further location to then pick up the trailer. Staff didn't even apologize or attempt to correct their issue, they just told me it's at X location you have to go get it yourself. Incurred multiple charges after that were not disclosed. Staff at every location was extremely rude and unhelpful. When we arrived at the drop off and storage location at our destination we were informed that "our storage unit was not ready, we needed to wait two days and pay for two more days of both rentals". Then we called U-haul customer service directly since staff and management were useless. Customer service sent us to another U-Haul location a half hour away after driving 32 hours. At this location we were able to check in and move some belongings into the unit and return the trailer. But, since the location was treating for pests they were closing early. That should have been a red flag to run. We had to pay for another day of rental due to this issue. Once unloaded and belongings stored and secured. A few days later I went to get an item from the storage and the staff informed me of the infestation. That they were "taking care of it, and would be resolved promptly". At this time there was no noticeable damage. We figured U-Haul was maybe for once doing their jobs. Nope. We were wrong. Big surprise. A week later I returned again, still not resolved. It had gotten way worse. The conditions were deplorable. The building smelled horrific, you couldn't even go into the building without dry heaving. You heard the rats running around on the metal and had to bang on the door to chase them away before opening your unit. Our belongings were absolutely destroyed by this point. From furniture, toys, clothing, baby items, mattresses, tools, and keepsakes all chewed and covered in rat urine and feces. About a month later we finally were able to move out. We were forced to throw out more than half of our belongings due to the lack of urgency. We were just told to file a claim online and basically we were screwed. The claim was filed. Haven't heard anything yet. It was headache after headache with this company. Not one employee wanted to do their job or take accountabiliy for the issues. We weren't the only unsatisfied customers after speaking with multple unsatisfied customers with similar experiences. This is when we learned of people "living in units". This was only word of mouth not through experience. It does make sense, food and filth attract vermin. Needless to say we won't ever use U-Haul services ever again. Neither should you. Save yourself the headache, money, and surprises both financially and in experiences. I will say it again. WHATEVER YOU DO DON'T USE U-HAUL!!

Brian B 
Rating:
5.0

Customer did not leave a comment.

Jose M 
Rating:
5.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

I swept with broom, as I was moving kitchen cabinets, but well maintained and service was good. No waiting, thanks.

DOUGLAS H 
Rating:
5.0

Customer did not leave a comment.

Andrew F 
Rating:
5.0

They were very helpful and friendly. I have a hearing problem and they were very patient assisting me with the return. Highly recommend them.

Don F 
Rating:
5.0

Customer did not leave a comment.

Lauren Y 
Rating:
5.0

Customer did not leave a comment.

Seth B 
Rating:
4.0

Customer did not leave a comment.

Dennise K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
4.0

Customer did not leave a comment.

Murat D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Z 
Rating:
4.0

The ladies in the front desk where not friendly at all. Very poor service.

Manuchar M 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Very easy drop off process.

Bruce M 
Rating:
5.0

Customer did not leave a comment.

Randy G 
Rating:
4.0

I dropped off the vehicle with an 1/8th of a tank of gas, better than the empty tank I picked up and was charged $23 for returning the vehicle with low fuel. So U-Haul charged me nearly $50 because they provided me with a vehicle with low fuel.

Nordan M 
Rating:
5.0

Couple issues overall: 1) when I picked up the truck there were no blankets even though I ordered them. Next closest UHaul location didn’t have any either. I needed to find a place where I had to buy blankets which cost me more than if I received what I ordered. If someone told me the location didn’t have blankets I could have brought some from home. 2) driving around to find blankets caused me to go over in miles and was charged $33 for over miles. I highly doubt I drove 33 total miles looking for blankets so I can only guess that I was under quoted the miles from point A to point B. 3) Also, when I picked up the truck I was charged an additional $4 for a fee I’m not sure what it was for. It was not in my quote and the pickup location said they couldn’t remove it. When I dropped truck off, the computers were so slow that the agent couldn’t look it up for me. She said she would look into the $4 charge and the overage fee later tonight but I haven’t heard from anyone and the day is over. I’m assuming I am expected to just accept the additional charge of $37. Moving is enough of a tiring and mental drain experience that customers should not have to deal with this type of aggravation, cost and stress on top of it.

David T 
Rating:
5.0

Excelente servio y rápido

diego-fernando o 
Rating:
5.0

Customer did not leave a comment.

John V 
Rating:
5.0

I dropped off after-hours, after sunset, so I really appreciated the good lighting and ability to drop the truck in the front of the store by the road.

Mark S 
Rating:
5.0

Información si deja el vehículo en la moche dónde dejar las llaves de retorno. Exelente los felicito no cambies mejoren

NAPOLEON A 
Rating:
5.0

Great job, keep up the good work !!!

August S 
Rating:
5.0

Awesome, thanks!!

jason f 
Rating:
5.0

Customer did not leave a comment.

Jean-Baptiste G 
Rating:
5.0

Very friendly. Had me in and out fast! Very clean place!

JOSEPH C 
Rating:
5.0

Natalie was great

Randy G 
Rating:
5.0

Customer did not leave a comment.

Adriano Z 
Rating:
5.0

Had no issues dropping it off

Adam F 
Rating:
5.0

Customer did not leave a comment.

Yudhistiro S 
Rating:
5.0

Customer did not leave a comment.

Albert A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phil C 
Rating:
5.0

Customer did not leave a comment.

Joe G 
Rating:
5.0

Nothing I can think of. First time using your service and for sure the next time. Thank you

Aramis P 
Rating:
5.0

Last time I rented was from Cohoes NY and this location was much cleaner as well as the truck itself.

jeff l 
Rating:
5.0

The gentleman who helped me was extremely professional, very friendly, courteous, five stars.

Michael C 
Rating:
5.0

The employees were professional and courteous. The truck was clean and drove extremely well.

Robert K 
Rating:
5.0

Better vehicle inspection.

Richard T 
Rating:
3.0

My storage unit was very dirty, debris and dirt throughout the unit. When I called for assistance multiple times on the teleprompter during business hours, no one answered. Aside from this issue, the facility is nice & appears to be secure

Edward B  |  Online Move In 
Rating:
5.0

Renting the trailer 6‘ x 12‘ always easy to maneuver at times has not be proper swept washed interior than that on site. Very helpful explaining very happy. Let’s keep things clean, please

sal t 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Todd B 
Rating:
5.0

I just LOVE everyone there. Helpful & kind

Belinda J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert N  |  Online Move In 
Rating:
3.0

Had a lot of issues with the overall U-haul experience. Very disappointed. - the app is terrible. Was unable to use the self pickup process. After 20 minutes sitting in lot working through app to do the self pick up , i finally went inside. They had the key with them and wrapped-up the rental process asking the same questions i already completed online. I had all steps completed before hand except the “pick up truck” step - i reserved truck to be picked up at one location but the confirmation sent said to pick it up at a different location. - i reserved truck for 7:30-6:00 but at the counter they said it had to be back by 4:30. They said someone else rented truck from 4:30 on. No one called or let me know this before hand. I was moving an entire house and just lost 2 hours of rental time between the self pick up issue and this. - the lady at the counter mumbled her questions and i had to ask her several times to repeat what she said. I hate to mention because she seemed nice. - next time I’ll probably just rent a home depot truck.

Christopher G 
Rating:
5.0

Customer did not leave a comment.

Anthony L 
Rating:
5.0

Very kind staff

Elmer L 
Rating:
5.0

Very clean and the staff are all well pleasing and helpful.

rex c  |  Overall Experience 
Rating:
3.0

I was overcharged and been waiting for a manager to call me back for 2 days

Jene l 
Rating:
5.0

Customer did not leave a comment.

Sheilesh M 
Rating:
3.0

Cost was higher than expected

Beverly T 
Rating:
5.0

Keep up the amazing greatness

johnny r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken R  |  First Impressions 
Rating:
5.0

The best U-Haul location I have ever been in❤️ Hospitable, patient, understanding and extremely clean from Nathalie to Marcus and everyone else. This my 5th time renting a truck and rented storage as well.

IRIS N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giovanna R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milhem C  |  Overall Experience 
Rating:
5.0

Nathalie was so friendly, and accommodating. She goes above and beyond to ensure that U-Haul customers have the best experience possible and she explained how the storage and U-Boxes work. She also works so hard and you can really tell how passionate she is when working.

Deborah K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernardo P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R  |  Overall Experience 
Rating:
5.0

Very clean, helpful staff, and very convenient!

Craig N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ankush N  |  Overall Experience 
Rating:
5.0

Very nice and very accomodating service manager.

rex c  |  First Impressions 
Rating:
5.0

It was great, I just didn’t understand how to get into the building after they closed but I figured it out. Other than that it is a very clean and I think it definitely worth it.

Joshua C  |  Online Move In 
Rating:
5.0

Marcus should get a raise. Excellent. He was courteous, extremely helpful, and patient. I was in a situation that was urgent, he took care of all I needed. Thank you.

Wladimir M  |  First Impressions 
Rating:
5.0

The young gentleman that serviced me (I really wish I would've gotten his name), was so polite, professional, and informative. He answered every question including concerns that I had. He even found a larger unit than the initial one that I was going to rent since he understood the large 10x10 unit was too big for what I needed and I was a little unsure about if the 5x5 would suffice as well, so I was very please with his findings of a 5x7 unit which will suffice perfectly!

kimeko a  |  First Impressions 
Rating:
5.0

Will only use U Haul for my future storage needs

Franklin P  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff. Site manager great to work with as well as staff

vincent d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily D  |  Overall Experience 
Rating:
4.0

I’m happy with the storage unit but today there wasn’t anywhere to park to unload my stuff. Thank you.

DIANA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R  |  Overall Experience 
Rating:
2.0

No one answers the phone or returns calls.

Daniel B  |  Online Move In 
Rating:
5.0

Good location Nice people working great customer service

Delia R  |  First Impressions 
Rating:
4.0

Staff experience was mixed — some were helpful and some were cold and curt! Apparently not well trained as they should be. There really ought to be a description sheet about how to handle the move out process — like amount of notice, unit clean our expectations, options about where and how to get rid of items one might want to discard, and maybe even references of local or U-Haul services to handle waste and discard items.

Collin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M  |  Overall Experience 
Rating:
4.0

Problem with my billing I moved out my room 1090 in July 14 I was billed for Aug and Sept I am still waiting for my sept payment refund Totowa Manager Natalie is Familiar with the issue Howard Sims 9733905613 Mobile Please call Me Asap

HOWARD S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John C  |  First Impressions 
Rating:
5.0

The staffs were really helpful, friendly and willing to listen and answer all our questions

David G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delia R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward P  |  First Impressions 
Rating:
4.0

The price kept going up in talking about shipping Uboxes. Also, your insdoes not cover antiques, but I did find our about that until afterI paid. I also Houghton I paid for $15,000 of insurance, but what I saw, later, said $ 10,000. The bright spot in all this was the staff at the Totowa, NJ Uhaul. They were very helpful. A big thank you to the manager, Nathalie Augustin, who called the company when I was overcharged almost $700 for priority shipping of two Uboxes. She was able to get the error corrected, and the price back to what I was originally quoted. She deserves a raise

Peter H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul R  |  First Impressions 
Rating:
1.0

I was charged every month for 6 months for a storage I no longer had. When I found out and called I had to constantly call 2-3 times a day for over 2 weeks to try to get ahold of a manager there to approve me getting my money back. You not only wasted me time and money but you didn’t even offer one thing to reconcile the issue. Complete disaster of an experience. Will never use U-Haul for anything ever again

STEVE R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ellen B  |  Overall Experience 
Rating:
5.0

It worked perfectly for my needs during my renovation. Would definitely use them again if needed.

Sean B  |  Overall Experience 
Rating:
5.0

Your Staff is Numero Uno!! Number One Crew and the facility great organized and best products! Love 💕 UHaul and My Favorite ❤️ Totowa NJ location! Justin is an awesome Manager! Thank You 🙏🏼

Rosanna D  |  Overall Experience 
Rating:
5.0

A+ Service! Originally dealing with Justin Lancaster who was amazing and very helpful. After his departure, I was then paired with Grizelle Colon as well as Natalie whom were also very helpful and supportive through all my needs and concerns! Couldn’t recommend enough! Great help and very customer friendly. Thank you for all your help and support!

Samuele C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ned C  |  First Impressions 
Rating:
5.0

We here at Nex Gen Pools LLC want to really thank Natalie and her crew for the outstanding job they have done. They have great communication skills and pay very close attention to detail and we really appreciate you all. Thank You All and God Bless Jose Nex Gen Pools LLC

JOSE A  |  First Impressions 
Rating:
5.0

You guys are WONDERFUL!!! Thank you for all of your help over the years.

kimberly h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bart P  |  Overall Experience 
Rating:
5.0

Everyone was always so helpful and I always felt safe there at any time Of the day.

KRISTEN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene C  |  First Impressions 
Rating:
5.0

I will bring my storage items in this week. I did check out facility interior and assigned bin, all very clean. Hopefully security is kept up as well as facility.

Robert G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony B  |  First Impressions 
Rating:
4.0

We had a lot of mouse droppings in our unit but I never had food in there. When I first rented the unit I always appreciated the clean bathroom but in the past few months it was dirty to the point that I had to be desperate if I used it. Toilet paper was a 50/50 chance that there would be some.

Debra W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanny L  |  Overall Experience 
Rating:
4.0

The online process was confusing regarding insurance obligations. I wasn't clear on whether the transaction was completed or not. Thankfully the front desk was able to help me significantly.

Ralph C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

robert d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TDM S  |  Overall Experience 
Rating:
5.0

This area was always clean and well lit. I felt very safe and the staff was always helpful. There was always vehicles available for me to run my business.

Jessica C  |  Overall Experience 
Rating:
5.0

Justin and all other staff members where great, helpful and professional to deal with… 10+

Tim C  |  Overall Experience 
Rating:
5.0

JUSTIN WAS GREAT -VERY HELPFUL

KIM P  |  First Impressions 
Rating:
5.0

I have always had a pleasant experience in the Totowa facility and this time was excellent,, Justin was a pleasure to deal with…

Tim C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis S  |  Overall Experience 
Rating:
5.0

I was impressed as how easy it was to check in and the access to the unit was easy

Debora D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary C  |  Overall Experience 
Rating:
4.0

STAFF ALWAYS VERY HELPFUL.

KIM P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerard H  |  Overall Experience 
Rating:
5.0

Customer service outstanding

Inaam O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dally M  |  Overall Experience 
Rating:
3.0

There was a water leak apparently over the storage unit. We were not notified and when we went to pick up some stuff from the mother in laws unit the one bedside stand and big screen tv was destroyed. We didn’t have insurance on the u it so I know we can’t do anything about the damage. But due to not being notified about the leak we moved out. Will not use uhall storage again

Thomas F  |  Overall Experience 
Rating:
5.0

This Uhaul location has one of the best staffs I have interacted with ever. Everyone is very helpful and are excellent! Plz give them my sincere thanks, and hope that they can retain this excellent staff. They make the Uhaul brand shine!

Daniel R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paula B  |  Overall Experience 
Rating:
5.0

My favorite storage place. Clean, easily accessible, and safe. Would use it again if needed in the future.

JAHDAY H  |  Overall Experience 
Rating:
5.0

On-site truck rental was convenient to facilitate moving belongings.

Kevin C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gerard l  |  Overall Experience 
Rating:
5.0

You just need to get more carts.

Donna S  |  Overall Experience 
Rating:
5.0

Everything went very smoothly.

Francis b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlynn C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre K  |  Overall Experience 
Rating:
4.0

Very informative Really wanted a 10x10 but none are avail but staff was very helpful to assist for the time being until a spot is available for my needs

William R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G  |  Overall Experience 
Rating:
5.0

Best run Uhaul facility I have ever been to.

Paul W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Xenia M  |  Overall Experience 
Rating:
5.0

The gentlemen at the front desk were extremely helpful and courteous both during my initial check in and when I was finished using my unit. Also, very helpful recommending the supplies I needed. The automatic drive-in doors for entry were a great bonus. Moving carts were always available. The store always had various moving products available for purchase. It was a very pleasant experience.

Kevin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles P  |  Online Move In 
Rating:
5.0

The staff is very friendly and polite. No matter what question you may have the staff answers you in a professional manner. The facility is clean and well organized. A good place to store your items.

Charles P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amir G  |  Overall Experience 
Rating:
5.0

Justin the manager is great and helped me to his fullest of good ability

Orshone B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karima N  |  First Impressions 
Rating:
5.0

Very pleased and we will be back. Thank you!

Mark P  |  Overall Experience 
Rating:
5.0

Justin and Ambrose could not have been more helpful or have had a better attitude re customer service. I have already recommended a friend to them and will continue to do that. Nicest U-Haul site I’ve ever seen… I’m grateful for having found it!

Peter R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anton P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adile C  |  Overall Experience 
Rating:
5.0

Great people in both Mississippi and NJ… only way to go!

Peter R  |  First Impressions 
Rating: