Comentarios de los clientes para U-Haul Moving & Storage of Totowa

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Totowa

Clasificación general:

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Bryan Z.
Clasificación:

The experience of making the reservation and then having it canceled less than 24 hours before pick up was disgraceful. The first person I spoke to was apathetic to my concern seeing as I moved the next day. She kept telling me you signed off on understanding that this could happen. I asked for it to be escalated and the executive assistant that I spoke with did find a truck at another location. This despite receiving a text saying I had to go to MD or PA. The day of the move I took a chance and went to original location and lo and behold they had a truck available. Don't understand how that was the case.... The location employees were awesome but the process itself prior to me stepping in was horrific. I would not recommend U-Haul. Very disappointed.

John T.
Clasificación:

Employees highly professional.

Raymond P.
Clasificación:

El cliente no dejó un comentario.

Brenda H.
Clasificación:

We paid for a hand truck but it was not in the truck

Alice C.
Clasificación:

Only complaint was front headlight was out. Everything else was great. Thank you.

Syed R.
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El cliente no dejó un comentario.

Jean C.
Clasificación:

Professional and friendly staff. Great experience overall. I will continue to rent from this location again.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Michael L.
Clasificación:

Superb customer service

Kimberly F.
Clasificación:

El cliente no dejó un comentario.

EUGENE G.
Clasificación:

El cliente no dejó un comentario.

Svetlana Q.
Clasificación:

El cliente no dejó un comentario.

Enrico C.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

Staff was very nice and did a great job. Thank you for moving to Totowa NJ

DANIEL R.
Clasificación:

Very good experience

Sam Z.
Clasificación:

Justin was great and very respectful

Edmond K.
Clasificación:

alter the .99 cent policy to allow for a best rate for extended rental or high mileage rental to frequent good customers. The manager Justin and his assistant Keyshaun were extremely professional and informative during each and every contact with them during my rental. Thank you. Will rent again - ed kleefield

Christopher V.
Clasificación:

Excellent and quick pickup and drop off. THe equipment was exactly what I needed.

Glen M.
Clasificación:

Drop off couldn't have been quicker and the young man that helped with backing the trailer in place was great. When I got home I decided to buy uhaul stock as it seems like a very well run organization.

SCOTT M.
Clasificación:

El cliente no dejó un comentario.

SCOTT M.
Clasificación:

El cliente no dejó un comentario.

Charles L.
Clasificación:

El cliente no dejó un comentario.

Peter C.
Clasificación:

El cliente no dejó un comentario.

DANIEL B.
Clasificación:

Check your vehicles. My U-Haul broke down on the Jersey Turnpike. The wheel hub failed and caused the braking components to fail as well. I almost lost control of this truck. Then I had to get my truck towed from Carteret, NJ to Roselle, NJ. U-Haul put me in a hotel for the night. My replacement truck was in Totowa, NJ and could not get dropped off so I had to personally drive my car that I was towing on a auto transport. Super inconvenient. Then to top it off, I had to get this replacement truck because my original truck wouldn't be repaired for another 2 days. U-Haul hires movers to unload my truck. The idea was right but the movers did a horrible job. They loaded the truck and then unloaded it again when they realized a few items couldn't fit. I offered them suggestions but they refused to listen. After that it was smooth sailing but I lost 2 days of work and a lot of time but my safety was the most at risk. U-Haul needs to do better an inspection their vehicles.

Scott S.
Clasificación:

Fantastic customer service; pleasant to work with; would highly recommend.

Albert M.
Clasificación:

El cliente no dejó un comentario.

George B.
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El cliente no dejó un comentario.

Bruce H.
Clasificación:

El cliente no dejó un comentario.

Kadeen R.
Clasificación:

El cliente no dejó un comentario.

William M.
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Friendly, efficient staff

Jeffrey P.
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El cliente no dejó un comentario.

MontCarme A.
Clasificación:

Justin was very helpful and knowledgeable. I rented a van and it was in pristine condition. Thank you!

Daniel G.
Clasificación:

I was told I could bring the trailer to any location, but the location Woodland Park Auto Repair refused to take it because he said he did not have room. His attitude was that he did not give a damn.

Ryan P.
Clasificación:

Guy who helped me was excellent

Kennedy W. | First Impressions |
Clasificación:

I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team

Robert B.
Clasificación:

El cliente no dejó un comentario.

Edward L.
Clasificación:

Uhaul needs more people answering the phone, they forgot my blankets so I had to come back to get them that made my day 2 hours late as a result I returned the truck 2 hours late and they were closed , ok no problem they say well I was on hold waiting for 1 hour and 17 minutes before they answered and told me I really needed to be at the vehicle I was almost home.. so after a few back and forths I said do what you have to do I was told that it would cost another $20 cause I wasn't there.. well in the end they did do the right thing and just handled it normal and didn't charge me extra .. I would still do business with them as they are loaded with equipment this is the 4th dealing with this location and they have been good for the most part...

Sherol D.
Clasificación:

Am totally satisfied and the process is as easy as 123

JOHN G.
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El cliente no dejó un comentario.

Daniel C.
Clasificación:

El cliente no dejó un comentario.

Dan N.
Clasificación:

El cliente no dejó un comentario.

Dennis D.
Clasificación:

El cliente no dejó un comentario.

Pantaleo D.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

frank G.
Clasificación:

Poor customer service

William W.
Clasificación:

Really pleasant experience with Ambrose while returning the equipment. Quick and efficient.

William O.
Clasificación:

El cliente no dejó un comentario.

Gioribel R.
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El cliente no dejó un comentario.

Anthony R.
Clasificación:

Great Customer Service

Susan A.
Clasificación:

The customer service was excellent. Two very nice gentlemen helped me and I couldn't say enough about how polite and nice they were. Thank you for making the move a bit easier by being so kind.

Arthur F.
Clasificación:

Nothing... It could not have been better or more efficient. Your staff was helpful and courteous. Good Luck. Keep up the good job!

Bebers I.
Clasificación:

El cliente no dejó un comentario.

Josephine G.
Clasificación:

El cliente no dejó un comentario.

Eric K.
Clasificación:

El cliente no dejó un comentario.

Antonio E.
Clasificación:

El cliente no dejó un comentario.

Mike G.
Clasificación:

El cliente no dejó un comentario.

Alan B.
Clasificación:

Awesome all around

margaret M.
Clasificación:

The manager was very polite, patient, and helpful. He explained everything very clearly. This was my first time with UHaul and I was very happy with the service both at the Totowa center and the general help on the phone. I wish I could rent storage for less than a month. Really need temporary storage, even the small 5 x 5.

Connie G.
Clasificación:

El cliente no dejó un comentario.

Robert M.
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El cliente no dejó un comentario.

Ernest E.
Clasificación:

El cliente no dejó un comentario.

ROBERT P.
Clasificación:

Nothing at all! Keyshawn was very helpful!! Thank you!!

Michael M. | Overall Experience |
Clasificación:

Best storage experience I’ve ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.

Alex S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark M.
Clasificación:

El cliente no dejó un comentario.

charles K.
Clasificación:

El cliente no dejó un comentario.

Alex S.
Clasificación:

El cliente no dejó un comentario.

JOE A.
Clasificación:

El cliente no dejó un comentario.

Nicholas K.
Clasificación:

El cliente no dejó un comentario.

Oluwatoni A.
Clasificación:

El cliente no dejó un comentario.

stephen F.
Clasificación:

Staff was friendly and helpful

Gary S.
Clasificación:

Have used this location several times and very consistent in customer service and help. Makes the moving/storage experience much more pleasant & less painful.

Rahmi U.
Clasificación:

El cliente no dejó un comentario.

Margaret H.
Clasificación:

El cliente no dejó un comentario.

Musa B.
Clasificación:

El cliente no dejó un comentario.

Stephen G.
Clasificación:

Only problem was that trailer hitch on back of truck was dangerous as it had sharp edges. When I bumped my leg into it (not very hard) it ripped up my leg pretty good. Maybe you could put some padding around edges to prevent that as easy to bump into hitch while loading truck.

Michael F.
Clasificación:

Justin the manager always very professional And helpful.

Danny C.
Clasificación:

El cliente no dejó un comentario.

Cheryl B. | First Impressions |
Clasificación:

Ambrose was excellent and help us through the process With such professionalism

Andrew P.
Clasificación:

The location we bokked our truck at did not have the truck. We needed to go an additional 20 minutes (13 miles) out of our way to pick up the truck. At the very least, the additional miles we needed to bring the truck back to our home should have credited to to the free miles that we received with the truck rental. We wound up over the allowable free mileage because we had to go out of our way to pick up the truck.

Romaneo A.
Clasificación:

El cliente no dejó un comentario.

Dustin K.
Clasificación:

Give customers some leeway on equipment return if there is no hourly charge? 5 minutes late and $19.99 additional is ridiculous.

KEITH P.
Clasificación:

El cliente no dejó un comentario.

FERNANDO M.
Clasificación:

El cliente no dejó un comentario.

Steven L.
Clasificación:

We requested an enclosed trailer when we got there we were told they didn't have one and our reservation was scheduled for the wrong days so we were switched to an open trailer. We said it would be a one way drop-off in Glassboro they scheduled me for an in town local rental which created an issue on drop off. We needed to purchase a ball hitch they sold us the wrong hitch which kept the trailer hitch 5 inches off the ground. Your facility In Glassboro NJ said they wouldn't have let us leave their facility that way.

Shane S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bruce C.
Clasificación:

excellent

Ernesto M.
Clasificación:

El cliente no dejó un comentario.

Robert T.
Clasificación:

guys that worked there were nice

Brian H.
Clasificación:

El cliente no dejó un comentario.

Bill S. | First Impressions |
Clasificación:

Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.

Luz N.
Clasificación:

El cliente no dejó un comentario.

Ralph Z.
Clasificación:

Justin and his Team are a pleasure to work with. Always professional and accomodating. I have already recommended this location to friends for moving supplies, storage, and truck rentals before recieving this survey. If the need arises I will not hesitate to patronize this U-Haul location again.

David G.
Clasificación:

All good !

Gerald E.
Clasificación:

El cliente no dejó un comentario.

david h. | Overall Experience |
Clasificación:

Justin was very helpful

Robert S.
Clasificación:

Windshield glass needed serious cleaning inside and out-safety issue

Brian F.
Clasificación:

El cliente no dejó un comentario.

mike D.
Clasificación:

Initially I was given the wrong address by your service department. They obviously did not know you're location in Wayne. Was no longer there. I did waste time looking for it.

Reziq A.
Clasificación:

I rented a truck based on my gps on phone it was 89 miles round trip . Was surprised to be charged for 170 miles. They recorded different truck mileage and charged me. Will never use them again.

Shiera B.
Clasificación:

El cliente no dejó un comentario.

CAROL W.
Clasificación:

I was so impressed with the whole experience. Uhaul really has this pod system figured out. They were the best part of my moving experience. The movers we hired managed to fit everything in the pod. We were amazed by them. I will highly recommend them all.

Brian P.
Clasificación:

El cliente no dejó un comentario.

Wilfred G.
Clasificación:

El cliente no dejó un comentario.

Issam S.
Clasificación:

E

Frank V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeffrey S.
Clasificación:

El cliente no dejó un comentario.

patricia O.
Clasificación:

The staff is always so nice. This is my favorite site to get a uhaul. The trucks are clean and seem well maintained. This truck we used seemed a little tired. Thank you for being so nice

Michael M. | First Impressions |
Clasificación:

Staff is incredibly helpful and polite! Love this facility!

Rosa G. | First Impressions |
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The staff was extremely helpful and courteous!

Brittany W. | First Impressions |
Clasificación:

One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.

Thersa M. | First Impressions |
Clasificación:

The gentlemen at the front desk was extremely helpful and courtesy.

Robert A. | First Impressions |
Clasificación:

Gave an above average because one can always try harder

Mohamad C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark K. | Online Move In |
Clasificación:

Staff returning the trailer was great!

Edward M. | Online Move In |
Clasificación:

organized and professional.

peter i. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Geri S. | First Impressions |
Clasificación:

when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT

Ralph Z. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PHILLIP S. | First Impressions |
Clasificación:

The staff was very good

michael r. | First Impressions |
Clasificación:

Great experience, very accommodating to my needs

Joe R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

danny i. | First Impressions |
Clasificación:

very nice and clean place to store your stuff

Steve B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nicholas G. | Overall Experience |
Clasificación:

everything was good.

Donald G. | Overall Experience |
Clasificación:

The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.

FRANCISCO C. | First Impressions |
Clasificación:

Great service

Joe R. | First Impressions |
Clasificación:

Easy to move in, friendly & efficient staff

Elisabeth A. | Overall Experience |
Clasificación:

Uyy

Susan S. | Overall Experience |
Clasificación:

Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan

Helen L. | First Impressions |
Clasificación:

The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff

Susan S. | First Impressions |
Clasificación:

Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger

Elisabeth A. | First Impressions |
Clasificación:

111

Izzat M. | Overall Experience |
Clasificación:

The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error

Mitchell C. | Overall Experience |
Clasificación:

Incredibly helpful, easy, satisfying experience. Personnel were all great.

Rory S. | Overall Experience |
Clasificación:

All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.

Omer K. | Overall Experience |
Clasificación:

Thanks for everything

Yvonne W. | Overall Experience |
Clasificación:

Justin was wonderful to work with. He was thoughtful and understanding at a difficult time.

Valerie W. | Overall Experience |
Clasificación:

Excellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.

No se han enviado comentarios para esta ubicación.

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