Customer Reviews for U-Haul Moving & Storage of Titusville

3,946 comentarios

2070 Garden St   Titusville, FL 32796
(Garden St Btwn Us Hwy 1 & I-95)

(321) 269-9944

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(321) 269-9944

2070 Garden St
Titusville, FL 32796
(Garden St Btwn Us Hwy 1 & I-95)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
4.0

Very good customer service and super helpful.

Kevin J. 
Clasificación:
5.0

The 12'x6' box trailer has no jack to unhook from your truck was two heavy for me to unhook had to stop a guy on a bike to get unhooked . All jacks to the big heave trailers

Tom N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marque A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro O. 
Clasificación:
5.0

The U-Haul representative that helped us was very friendly and helpful

Henry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cedar B. 
Clasificación:
5.0

Margaret was exceptional, professional and respectful. Nice to meet someone with a outstanding attitude.

J Mica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot S. 
Clasificación:
5.0

Everyone seemed helpful to me and to each other? Keep it up!

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN E. 
Clasificación:
5.0

On Check out, ask if customer will be connecting their Sun Pass to the vehicle. On Check in ask them to ensure they remove license plate of U-Haul from their Sun Pass. I rented a van (AL08910 L.Plate) and was unable to add to my Sun Pass account. AL08910 was still connected to a different Sun Pass. You are able to check ‘Rental Vehicle' , marking time and date that you'll be using your Sun Pass transponder on the rental.

David H. 
Clasificación:
5.0

I enjoyed the easy checkout and return. Very friendly and helpful staff

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R. 
Clasificación:
5.0

Continue to provide courteous and skilled staff.

Mia G. 
Clasificación:
5.0

I think...if you return the truck a day early you should be compensated at least $100

jennifer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mae C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Balazs F. 
Clasificación:
1.0

After the issue i had with getting here. i show up to this location sat instead of the sunday i had till. when arriving the young black male went to check my uhaul numbers to something on his phone..and asked me if i was coming from someother location. i explained to him that i was coming from north carolina and as i was explaining the rest he barely was even listening with his single earpiece in lostening to music and swaying as he like the song. he went inside without saying anything and returned about 3 min later with what looked like the manager. she climbed in the vehicle and started what looked to be checking the vehicle in and let me know her phone just died..and to follow here inside so we can now check in on the pc inside. this goes on for a few minutes. 40 min later i just ask if i can print the reciept online and she says yes. i leave mad and have spent more time at uhaul then necessary again. to have to type more stuff up and spending more of my time then needed. no i wont be back here or to uhaul and will let all my friends know to use another company for their moving needs

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

The service was excellent at both the pickup location and the drop off location. I would recommend U- Haul to anyone. The trailer performed excellent.

steve U. 
Clasificación:
5.0

The exit from the building is also where the storage units are located....a couple had a huge truck parked and had their storage items out in the lot....we could not get out the exit...had to go out the In side.....just poor placement...IF they moved the driveway to exit...this would not be an issue..

Marietta R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belynda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl N. 
Clasificación:
5.0

Alyssa did a great job!!

JAMES K. 
Clasificación:
5.0

I believe the woman's name who helped me was Margaret. Very sweet and helpful. Her customer service would bring me back again.

Christian M. 
Clasificación:
5.0

Keep up the good work.

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
1.0

Train your personal better!!

John P. 
Clasificación:
3.0

Very slow had to find someone to rent it to me me in back room sleeping don' t know. When i got it Peggy was very helpful to hook up check in slow but the one guy working did the best he could.

Brent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

Employees were very helpful and empathetic during a very stressful situation. So glad that was a smooth transition.

breggan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale K. 
Clasificación:
5.0

Service at center was excellent.

john D. 
Clasificación:
5.0

The lady was very friendly and helpful.

Raamalier R. 
Clasificación:
5.0

Great customer service, Margaret and Brandon were on top of everything!

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
3.0

I completed the online reservation process and assumed that it would only be a matter of signing some additional forms when we got to the counter. What ended up happening was I had to complete most of the registration process a second time, including the payment and license info I had already entered. It took well over 20 minutes to get the forms done. So even though my rental started at 2:30 we didn't leave the lot until closer to 3. The internet was agonizingly slow (something I was told was a constant issue) and there was only one woman running the show which slowed things down exponentially.

Mickael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
4.0

Trailer fit my needs perfectly. Easy checkout and check in.

Carl A. 
Clasificación:
5.0

Of the 30 or so uhauls I visit across the country every year (mainly for propane) this store definitely has their act together in comparison.

Tricia J. 
Clasificación:
5.0

Everyone was so friendly and helpful.... it was a great experience. If I ever need to rent a truck again -- I will go back.

Marsha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus T. 
Clasificación:
5.0

Checkout took less than 15 min. Truck was very clean and well maintained. Return was very quick and w. Staff was very friendly and accommodating. I would use and recommend them again.

Charles T. 
Clasificación:
5.0

Friendly and helpful staff.

David S. 
Clasificación:
5.0

People were very friendly and helpful

Larry H. 
Clasificación:
5.0

Left hand mirror was not a just able so you could see traffic and objects on the left side easily.

WILLIAM A. 
Clasificación:
4.0

Uhaul changed my truck from a 15' to a 26'. Changed my location multiple times. Miserable customer service. I am extremely dissatisfied

Deva A. 
Clasificación:
1.0

Horrible customer service. The truck was given with hardly any gas. Even though it was given that way I put some gas but did not fill up the tank but I return the truck with more gas then it was given to us. I spoke to the girl at the front desk today 3/28/2022 and she was arguing with me very unprofessional. She even said I drove more then 32 miles and I know I did not I prove. And she refuse to give me the credit I deserve. Very very unprofessional and lack of customer service.

Maribel S. 
Clasificación:
4.0

Truck was dirty when received. No pre walk around/inpection done.

Eric F. 
Clasificación:
2.0

I reserved a truck for four hours. I showed up a few minutes before my appointment time and the checkin process took 40 minutes. That 40 minutes was nearly an hour of the short time I had the truck rented for. The employee checking me in told me I should have known it would take a half hour. I showed her my reservation email and text from UHaul and neither mentioned that. She told me she would adjust my time to reflect the half hour but when I received my link to verify the truck's condition, the original time was still on the reservation. So, I was forced to rush to make the time up. I will not recommend this location or company to anyone. The entire process was ridiculous and disorganized.

Michelle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
2.0

Staff was great although truck was not available. Had to wait 4 hours. We make reservations for a reason.

RICHARD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandon G. 
Clasificación:
5.0

Be careful using their app. It may leave you stranded after hours if it doesn't accept your pics or data.

Darrell M. 
Clasificación:
3.0

The customer service was terrible. I was overcharged for service and they could not correct or credit my account. I was told a general manager, who was not at this location, would have to correct it. I was rushed out.

Margaret V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

I have dealt with this location 2 times by 2 different people. Both were very helpful & understanding of my issues.

Debra A. 
Clasificación:
5.0

Nada

ROGERS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
5.0

Only negative is the hold time on the phone with reservations.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Bueno

LeAndre W. 
Clasificación:
5.0

This location needs new point of sale computers. One of the computers was down all day and the other was very slow. The staff mentioned that other Uhaul facilities in the area had their computers upgraded by that this location had been bypassed.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTY G. 
Clasificación:
5.0

Cruise control in the trucks would be awesome! Other than that, excellent.

Charlene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

I had a very tight schedule to get to my pick up location. Brittney went the extra mile to get me out on the road and made my pickup possible. Hard to find employees like her anymore. R.E. MOORE

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin N.  |  Overall Experience 
Clasificación:
5.0

Really nice lady that came out as I returned the equipment

THOMAS M. 
Clasificación:
1.0

I was given an old pick up address (Pricella Tires) this caused me to be beyond late for my actual pick up and beyond late to meet the hired help I arranged. I also received the truck on EMPTY during all of this which only delayed me more!!!! I will use Jaguar Movers in the future but NEVER UHAUL AGAIN!!!!! I was told I would get a $60 credit if I returned the truck back on 1/4 tank. I did that. I spent $85 to do this so I only lost money to save “Uhaul” never again!!!!!!!

Jennifer C. 
Clasificación:
1.0

Cut ties & never use this business. All they have is bad reviews.

Dale G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WJohn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillary A. 
Clasificación:
4.0

El cliente no dejó un comentario.

VIOLA W. 
Clasificación:
5.0

Was amazing definitely coming back again and by the way Brittney the manager she's perfect amazing uhaul on garden street

HARLAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa M.  |  First Impressions 
Clasificación:
1.0

Customer service was bad due to not having enough employees

TIMOTHY Z. 
Clasificación:
5.0

Brittany did an excellent job even under difficult circumstances of handling all the duties needed by herself. She was informative, helpful and handled everything smoothly. Only feedback item .... the Vanbody storage unit (retired truck beds) had a musty / moldy aroma and the rat poison trap in the unit wasn't very welcoming and gives a poor message about contents being damaged by rats and whatever might gain entrance. Finally, I applaud the one month free storage incentive and appreciate that for the one way rental. Thank you. Wayne White and Linda Henshaw

Linda H.  |  First Impressions 
Clasificación:
4.0

Just a note....light is put and there is a leak in unit. Top left corner where boxes get stacked. Thanks .

Sheri V.  |  Overall Experience 
Clasificación:
4.0

However, I have two comments. 1). Do not allow online booking override local booking/reservations. 2). This has the move in date as 2/14/22 and should be 2/22/22.

Kyle L.  |  First Impressions 
Clasificación:
3.0

Because the electronic pads to get in were down for previous week & still were when I left so I had to chase down the one worker you had to let me in so very inconvenient & I could get any help carrying the Harvey stuff because I couldn't get in the late evenings. Now I am 62 & dealing with back & neck issues from lifting my stuff & getting it into a car. The staff was nice & I felt sorry for them.

AUTUMN G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne N.  |  Overall Experience 
Clasificación:
2.0

Large storage was UPSTAIRS! Not convenient Security keypad did not work.

Bruce M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy D.  |  Overall Experience 
Clasificación:
3.0

I had three different experiences in the same day. Truck rental was good. The lot is very tight to maneuver trucks in, it might be helpful to have staff do that to prevent damages. When returning the truck no one was at the counter to serve myself and three other customers. Check in went smoothly after the agent began helping me. You have some good attitudes there and some need work. Overall my needs were taken care of and I am a satisfied customer

dewayne b.  |  First Impressions 
Clasificación:
3.0

The only thing I wasn't pleased with was I paid for my storage a month before the due date and only used it for 6 days àfter and they told me that they don't prorate so basically I lost 174.00 because I didn't need the storage anymore that is a lot of money to give away I think if the person doesn't need it for the whole month they should be able to get the difference of the days that they didn't use back especially if it was only a few days àfter the month started

jovita f.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R.  |  Overall Experience 
Clasificación:
5.0

They did the best job they could as they were clearly understaffed and overworked. It was hard to watch them have to manage so much, but they really tried their best. Shawn was outstanding At trying to fix things after the people on the phone gave us a different unit than expected. I really appreciated it.

Kelly B.  |  First Impressions 
Clasificación:
5.0

Thank you for maki g my storage and rental a great experience!

Colleen H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria C.  |  Overall Experience 
Clasificación:
3.0

The main issue I had was that my due date would be on the 28th of the month and whenever I would try calling in, I'd be placed on hold for upwards of about 40-50 minutes and eventually I would have to give up. I had to wait for a representative to call me to remind me that it was past due and then ended up paying a late fee because I couldn't get through to call in. Other than that, that's the only issue I had.

Heather H.  |  Overall Experience 
Clasificación:
2.0

Overall I don't have any complaints with the storage facility at all. There are some bugs here and there. The property could be cleaned up better (trash, broken glass, etc). They could pay their employees better (one time while I was there seeking assistance, there was only 2 employees. One of them walked out on the job due to understaffing stresses & not paid enough to do everything with just 2 people). Oh! And not to mention, the reason why I left this place. They kept going up on rent multiple times. One time I rent went up 2 times in about 3 months timeframe! It got stupid expensive super quick. There are much more affordable options literally everywhere else.

seth h.  |  Overall Experience 
Clasificación:
4.0

The facility was hot and the storage unit was rusty. But the staff was very friendly and helpful.

Gina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
1.0

1st floor unit up a flight of stairs with no elevator, no map of facility had to try 5 different doors to find right area, cockroaches in unit, this place was a joke

DYLAN HOMER S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
5.0

Helpful, fiendly staff.

Ester S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dilcia o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice K.  |  Overall Experience 
Clasificación:
5.0

The employees at this facility were exceptional. Their customer service skills always exceeded my expectations.

Caroline B.  |  Overall Experience 
Clasificación:
5.0

Happy Thanksgiving.

Gordon R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen H.  |  First Impressions 
Clasificación:
5.0

Thanks to Andrew for always being kind, friendly, & helpful.

Letecia L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tremeca G.  |  Overall Experience 
Clasificación:
4.0

Easy process, my stuff was safe and well kept. Worth every penny

trinity c.  |  Overall Experience 
Clasificación:
5.0

Andrew and his team were professional, helpful and always available. The storage unit was easy to access, safe and reasonable priced. If I have the need for a storage unit I will go to the Garden St Titusville first.

Richard G.  |  Overall Experience 
Clasificación:
5.0

It's always been a pleasure to do business with U-Haul. Great customer service.

Alberto R.  |  Overall Experience 
Clasificación:
5.0

Worked out well for a short term need.

Joan B.  |  Overall Experience 
Clasificación:
4.0

Very friendly and professional staff. Seriously did not have to wait long. Fast service. 

alvin m.  |  First Impressions 
Clasificación:
5.0

He doesn't live at this email address. Please discontinue emails,thanks.

allen h.  |  Overall Experience 
Clasificación:
5.0

Very good place and very good for u haul to offer such

eric c.  |  Overall Experience 
Clasificación:
5.0

Met my needs and was very easy to work with.

russell l.  |  Overall Experience 
Clasificación:
5.0

Very busy. But pleasant. Andrew was very helpful.

Deborah K.  |  First Impressions 
Clasificación:
5.0

All good

Lee M.  |  Overall Experience 
Clasificación:
5.0

Have trouble with the move or U-Haul

Karol E.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Jessie M.  |  First Impressions 
Clasificación:
5.0

A-one service. Thanks.

Lee M.  |  First Impressions 
Clasificación:
5.0

The staff is great and friendly! Variety of storage sizes.

Jamie M.  |  Overall Experience 
Clasificación:
5.0

Good Service

James P.  |  First Impressions 
Clasificación:
5.0

Excellent service!!!

linda m.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly!

Jamie M. | Reservación
Clasificación:
5.0

the team did a great job. we came in on time but had to unload the truck to the onsite storage. they let us have the time to complete what we needed and were very friendly.

Jacqueline R. | Reservación
Clasificación:
5.0

Extraordinario servicio al cliente

Letecia L. | Reservación
Clasificación:
3.0

I rented 2 u boxes. One had great seals & well made. The other was a box made of plywood with a tarp like covering. The well made did well, The other not well & my couch was destroyed & got bugs

JOYCE C.  |  Overall Experience 
Clasificación:
1.0

Andrew at the Titusville store was great to work with. As a matter of fact all the people I've worked with at uhaul we're good. Your policies stink. I will never use uhaul again.

Patty W.  |  Overall Experience 
Clasificación:
2.0

Rude and extremely unhelpful. One day late delivering and a day late picking up. Took hours on the phone before finally getting an answer. Transferred several times. Worst experience ever. Never agai

Timothy C.  |  Overall Experience 
Clasificación:
4.0

Andrew H. went above and beyond my expectations. The man was polite and very kind to speak with. I think he ought to be used a a training standard for all future Managers.

Michael O.  |  Overall Experience 
Clasificación:
1.0

Most of my furniture was contaminated with mold and mildew. When I addressed this with the folks at the facility, they could not offer me any explanations.

SHAWN G.  |  Overall Experience 
Clasificación:
5.0

I recommend uhaul to every one I had a uhaul for 5 days it ended up taking me nine days and they did me very fair more then fair I will use them always

Stacie S.  |  Overall Experience 
Clasificación:
2.0

when I rented my u-box , the operator at the 1-800 number very miss leading. You can not take the u-box off the trailer!!!!! So the u-box is approx. $80 a month, but the trailer is $5 A DAY!!!!!

Donna P.  |  Overall Experience 
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