Customer Reviews for U-Haul Moving & Storage of Tippecanoe

3,552 comentarios

1198 E Base Line   San Bernardino, CA 92410
(@ Tippecanoe Av)

(909) 885-4448

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 885-4448

1198 E Base Line
San Bernardino, CA 92410
(@ Tippecanoe Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was helped very quickly after arriving at the location, they were super nice and the location was clean.

KAREN L. 
Clasificación:
5.0

overall staff was very helpful and the rental price was very affordable...

MICHAEL L. 
Clasificación:
5.0

My original pick up was wrong. The alternative address took care of all my needs. Great customer service.

DANETTE B. 
Clasificación:
5.0

Good service

IRMA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

stephanie B. 
Clasificación:
4.0

It was ok but the hours of business

anthony m.  |  First Impressions 
Clasificación:
5.0

Make sure you check the gas gauge!

Raymond S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON WAYNE G. 
Clasificación:
5.0

Excellent customer service

Macawi M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Angel and his team are one of the best businesses I have had an experience with that are professional and friendly. Over 2 years of having a hardship due to Covid and work he has been very easy to work with and easy to speak with. He had made himself available to handle all issues and concerns. Thank you to his team for amazing professionalism and being helpful!!!

Angelina N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

Thanks alot

JONATHAN A. 
Clasificación:
5.0

Angel, the manager, was very welcoming, courteous, respectful, helpful, patient, detailed, accommodating, and customer oriented. I'm disabled and a senior person. He helped me and made it as easy for me as possible to get settled in to the storage room. Thanks for service! I appreciated that. Ed Kaisershot

Edward K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENIA H. 
Clasificación:
4.0

Gas level was low on rental. Would be nice to be able to get home before needing to stop for gas!

Lucas B. 
Clasificación:
1.0

Lady who worked customer service WAS REALLLLYYYYYY rude & I will never rent there again !!!!!!!!!!!

Imani C. 
Clasificación:
5.0

I have rented previously as well.the staff is always nice and professional.I wouldnt choose any other place for my rental or moving needs.

SHARAE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Milagros N. 
Clasificación:
1.0

Give up. You guys are thiefs

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALLASMARIE A. 
Clasificación:
5.0

Nada

cynthia L. 
Clasificación:
5.0

You did extremely well - you have exceeded expectations!!

MAHFUZ R. 
Clasificación:
5.0

I always have a great experience with this location. The staff is always friendly, professional, patient and answer any questions or concerns I may have. The explain things when I'm confused in a manner I'm able to understand.

JAMIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAREO A. 
Clasificación:
4.0

The staff was super friendly and helpful. This was my third time using Uhaul in the past 5 years for one way, out of state moves. There was a bit of an issue trying to secure a truck, but in the end, they had exactly what I needed. Thank you to Alan and the scheduling department in San Bernardino!

SARALYN B. 
Clasificación:
5.0

Staff was very helpful and courteous.

CLAUDIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eunice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

melanie M. 
Clasificación:
5.0

the whole 2 charges & waiting for one to be reversed/credited is ridiculous. now my account is overdrawn right before the holidays because of two charges from U-Haul & being advised to wait on a credit. this makes no sense. the team was excellent but honestly - moving is already expensive than to have to wait 2-5 business days for your books to settle.

Jazmin R. 
Clasificación:
3.0

The storage area is too small for people to move back and forth it should be big enough so you can move your furniture around to get into the storage.

Perry G.  |  First Impressions 
Clasificación:
5.0

Everything good

JESUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

U-Haul of Tippecanoe in San Bernardino on the other hand , were really helpful.. ty.

JUAN D. 
Clasificación:
3.0

I just order locations in a nicer part of town.

JONATHAN G. 
Clasificación:
5.0

A huge thank you to the team at base line uhaul! I lost an item and they found and returned it to me! Thank you!!

RYAN B. 
Clasificación:
1.0

Bad Customer service the mileage and gas was not correct and the app uhaul sent me to correct the charges did not work. I came inside to tell the Uhaul worker that the mileage and gas was not correct but he wouldn't even come outside to check for himself. I will not go back to the Uhaul store....

KELVIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tytiana Chardonnay N.  |  First Impressions 
Clasificación:
5.0

Staff was professional, prompt and attentive

THOMAS R. 
Clasificación:
5.0

Exelente service

Ramon G. 
Clasificación:
5.0

The guys there were super curtious and that was great cause I was tired from moving my crap all day..much appreciated, ty.

Juan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMA R. 
Clasificación:
4.0

Nada

David G. 
Clasificación:
3.0

Picking up the vehicle and dropping it off it seems fairly easy except for people that are there after hours you feel like you're going to to get robbed it's just kind of janky. I rented equipment for the rental rate of $19.99 but charged $39.99 $12.00 for milaege and $20.00 for insurance I did not agree upon.total $80. Definitely false advertisement.

HEATHER B. 
Clasificación:
5.0

Great job

Raymond S. 
Clasificación:
5.0

You are a blessing! Thank you!

JOAN D. 
Clasificación:
2.0

Explain to the morning agents the importance of providing excellent customer service!. The importance of having a positive customer experience so customers want to return.

EREKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesseka B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

My experience was excellent Alexander was very Cooperative,Understanding,Patient bery helpful and very kind and respectful I give him a 5 star/ Above excellent job.. thank you

krystallee c.  |  First Impressions 
Clasificación:
5.0

Despite the confusion of the flat fee rate, the personnel did their best to explain the flat fee rate and directed me to customer service. They were calm. It would be more helpful to them if they had somewhere where they can reference for all the charges. Including flat fee rates in California, the price of rental and the cost of the mileage per mile. For example, a list of prices and charges. This way, they can direct the customer to concrete information.

VANESSA H. 
Clasificación:
5.0

Baseline UHAUL ROCKS!

THOMAS V. 
Clasificación:
1.0

The dealer said the tank had half a tank of gas, there was only quarter. The windows were filthy , I could not see out of the window. Inside the truchkwas dusty.

JANE U. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEANNA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
2.0

truck was filthy sandwhich under the seat crackers cig butts stunk blown out spare cost me 15.00 to fix tires to make safe and 19.99 to have truck washed

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE I. 
Clasificación:
5.0

Nice service

BRYAN R. 
Clasificación:
5.0

Great, friendly workers made the move super easy

Igor P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVESTER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

very good service

Jesus C. 
Clasificación:
5.0

Best location to ever deal with

LARRY L. 
Clasificación:
3.0

As I pulled into the parking lot I noticed a red car and a man, "Ken" getting out. About to pull into the space next to the red car and "Karen" looked at me with a scowl and swung the door open widely so I pulled into the next designated parking space over. In line waiting to complete the return I hear "Karen" talking loudly about a red car blocking the truck they were renting. The young man with which "Karen" was conversing looked at me and asked if I had a red car. Yes, my car is red. He asked me to move my car so "Karen and Ken" could get the truck out. I was obtaining my return info, talking with a representative about the charges. I didn't understand why "Karen and Ken" made such a fuss. I went outside, looked at my car and it was not blocking the truck. All "Ken" had to do was turn the steering wheel just a little to get by. I did not appreciate being rushed to please a rude, want to be privileged "Karen". She/they dealt the "race card" by asserting their privilege. The young man could have checked the parking area. He could have helped "Ken" drive by. Instead he listened to privileged "Karen" and expected me to act immediately. I didn't need to move my car. I waited for my husband who was attempting to get clarification on the transaction. Will not be back.

Christopher T. 
Clasificación:
5.0

good customer service

Alexander K.  |  First Impressions 
Clasificación:
5.0

great customer service

Nancy D. 
Clasificación:
4.0

I rented s truck off D street. That restroom is a pig sty. Totally disgusting I rented a unit off tippacanoe, staff was great. Telephone rep who set up this reservation is a nincompoop. Booked a wrong unit, and badmouthed the company.

JO ANNE S.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and delivered the reserved truck as promise. I recommend

DREW J. 
Clasificación:
5.0

The employee was very coutious,very friendly and knowledgeable.

Robert T. 
Clasificación:
3.0

I am easily pleased and hard to disappoint, This location was unclean and reflected onto the rental i purchased. Now, the representative did me very well by giving me a good discount on the mileage and did not require me to clean out the truck, But more needs to be done to avoid this from the beginning. Also, I reserved a 15 foot truck with an appliance dolly for the expressed move of a refrigerator and other large appliances from a two story apartment on Saturday. This took almost a month of planning between complicated work schedules. Just to arrive and find out that Uhaul had no appliance dolly's at this location. SMH! This is not a good way to conduct business. I should have received a text or call informing me of its non-availability. giving me time to go locate one. Your sales representative did a great job locating me one across town. This took more time and mileage to do, please improve this substandard way of doing business. I realize this is in an under developed area, but should the services at Uhaul be affected by its location? I do not believe so, and I know you don't either. Thank you for listening

FRANCES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAAKOBAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica F. 
Clasificación:
5.0

Anthony was very helpful and attentive!

Shannon W.  |  First Impressions 
Clasificación:
2.0

For a place of business to display political crap, I find it offensive and because of it, would never go back.

Shannon W. 
Clasificación:
4.0

Price have risen to much and renting a truck to bring my storage items to bring to new home in Georgia. I have been a loyal customer for over 6 years.

JUDY R.  |  First Impressions 
Clasificación:
5.0

It was busy when I arrived but the guy behind the counter was hustling and very efficient. When I returned a different guy got me checked back in really quickly and was really polite, even after I came in the wrong entrance and had to turn the truck around. On return the guy outside quickly did the paperwork and I didn't even need to go back inside the building.

Gregory P. 
Clasificación:
5.0

The service personnel was very professional and helped me with everything I needed. They got me out of there in a timely manner. I would definitely recommend the services of this location

Joel V. 
Clasificación:
2.0

El cliente no dejó un comentario.

GUSTAVO D. 
Clasificación:
5.0

Your staff was wonderful the gentlemen that were there they were very helpful And I would definitely recommend this location to any of my friends in your area

Marti A.  |  First Impressions 
Clasificación:
5.0

Very professional and friendly

darlyne y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

The traila is dirty I am cleaned and gasket door repair

Humberto L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE V. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth T.  |  Overall Experience 
Clasificación:
5.0

Mike was so AMAZING!!! He was very helpful and friendly.

Watasha H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMIRO N. 
Clasificación:
1.0

Picking up the trailer my card got declined and I had to call the bank. Found out it was declined do to my address being put in wrong when it was on my driver's licenses that had I given them. Do to that problem I had forgot to ask about the blankets and dolly that was on my contract. They didn't say anything about them. I had to call customer service and get them to try and fix it 10 minutes after leaving.

JONATHAN H. 
Clasificación:
5.0

This is a very busy location and I understand that sometimes they don't have enough time to completely clean a van, truck and they're always so helpful and friendly, if I can, I'll definitely use them again

ALAN R. 
Clasificación:
5.0

Great employees.

Lawrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIO G. 
Clasificación:
1.0

My u-box although reservations were made was never set out and couldn't be brought out cause the guy didn't drive a fork lift. I wasted time and gas.

LA M. 
Clasificación:
1.0

Need to hire people with or train who is hired with knowledge of what customer service is. We will Never rent from this location again & well be telling other to the same.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT M. 
Clasificación:
5.0

Everyone that I had the pleasure of interacting with was awesome, keep up the great work

Alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANET O. 
Clasificación:
5.0

The service was great, I personally thought the location itself and the appearance was ok as well. However I think that people that may come to this location for the first time may have a different opinion as I am ok with working in a worn location as long as it is operational. I appreciate the hard work and great customer service that the workers I spoke to provided.

KEVIN Y. 
Clasificación:
2.0

They had me back and forth sence friday telling me to pick up the truck when i got to the location they didnt have anything till sunday i was behind 2 days just for that

JOSEPH C. 
Clasificación:
3.0

Sometimes wait times are longer than expected.

JOHN R. 
Clasificación:
2.0

The uhaul was not inspected before we took it. The headlights were super low couldn't see much at night. The window sill was falling apart and was given to us with an empty tank of gas

LISETTE G. 
Clasificación:
5.0

The customer service I received was above and beyond awesome. It made a terrible time in my life so much easier to deal with.

KAREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M.  |  First Impressions 
Clasificación:
5.0

Great customer service! I will recommend this company to anyone.

JAMEELAH P.  |  First Impressions 
Clasificación:
4.0

Haven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.

Robert M.  |  First Impressions 
Clasificación:
5.0

Keep up the good work

Stanley W.  |  First Impressions 
Clasificación:
2.0

The staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.

Shanita B.  |  First Impressions 
Clasificación:
5.0

This storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!

Angelina N.  |  First Impressions 
Clasificación:
5.0

David was very helpful, easy to talk to and knowledgeable.

branden t.  |  First Impressions 
Clasificación:
5.0

Customer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.

Anastacia S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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