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Never going to use UHaul again!! I will never use UHaul again and I am going to review it online everywhere I can to let the world know how badly UHaul treats it's customers.
I never recieved the appliance dolly so that took time away from us as we started packing the truck at 4am and the location did not open until 7 or 9. At this location they didn't have the size truck needed. So we had to do more trips that I didn't need to do.
The fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.
Like that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you
Very helpful knowledgeable staff auto trailer towed awesome both empty and loaded. Your now my U Haul store if and when I need to move anything.
You guys did everything correct and were friendly and professional. Thank you
Ramona is awesome
Always had and A+ experience here. My 3rd time here.
Repeat customer to this location. Love the fast friendly and professional service i always receive.
Honestly, that pick up is so well maintained that it made me want one of my own.
I would if there was no other option. I feel the mileage charge was excessive and when I picked the truck up it had 3/4 tank of fuel, which is what I returned it with however I was charged on my invoice for an additional 2.2 gallons, I called and got no where with them they insisted it had more in it when I picked it up.
They are very friendly!
Excellent
My experience was outstanding. I had reserved online and the vehicle I requested was all set up when I arrived. It was in excellent condition and super clean. Mike did a pretrip inspection walk around of the vehicle with me and pointed a number of features. He answered my questions about toll road billing and additional driver. He also suggested moving equipment like blankets and a dolly, as well as options for storage units, which we decided we did not need. The return experience was outstanding as well and took no more than a few minutes. I would strongly recommend this location.
Why have contactless pick up that makes me go inside to pick up the key and have to deal with a person without a mask? That's not contactless.
Nothing. The staff was professional and courteous, and the equipment clean and in working order. Excellent location.
We got there at 8 AM as scheduled to pick up the truck. There were two very helpful people there ready to assist. The truck was pulled out front with the keys in it and they dolly and quilts already in it ready to go. Great service!
Very good professional service I did not have to wait long for the vehicle I would go there again
Very friendly and accommodating. No mask was required!
Great team
I have rented quite a bit of UHaul equipment, trailers and trucks. That little 5 x 8 trailer I used this time was the best of all I have hauled, followed like it was part of my truck. I told the fellow at the dealership to "do not let that one go out of state or leave here, best I ever used, might need it again," plus, you cannot beat the price anywhere. Edward the fellow I dealt with at the dealership is also a true professional and very nice.
Nothing
This was a very good experience. They are very good with their covid procedures. I felt comfortable dealing with them
Mona is always great
All staff professional and helpful.
Thanku fro the help and u guys are so grat i will go thoue u guys agong
The Tilton facility was very professional and attentive to serving my needs in an efficient manner.
The entire process was quick simple and inexpensive. Mind you I only rented a motorcycle trailer, but getting it was easy and returning was even easier. When I returned I barely got out of my truck.
My wait time was entirely too long at both pickup and return. I made my reservation online and reserved a pickup for 9 am. I arrived at 9:10. A woman was picking up a trailer. Due to computer issues, phone issues, your sole employee having to hookup her trailer, and your employee deciding to take care of a returned trailer ( by someone who came after me), I had to wait 45 minutes or so, and was late to my job site. Similarly, when I returned the pickup, your employee had to go unhook a trailer....while I waited. Both employees were courteous..... but you processes are poor.
Great service. Location could be tough to get in and out of.
Staff came out of office and met me in the drop off area. Check in went fast. Very friendly.
Just an after hours drop. All good!
Need additional help
Ramona was very helpful!!
My needs were met in a timely, professional manner.
No improvements needed. Excellent customer service. Perfect experience.
Nothing, service was great
Picked up U-haul (very loud) returned next day and blamed for cadillac converter being cut. I explained truck was very loud when picked up that it wasn't done in my time
Excellent experience.
Good experience and friendly staff.
I was astonished to get a request to unlock my cell phone from U-Haul. This related to capturing an image of my driver's license. Does U-Haul honestly believe this software can escape being hacked? A systemic data breach would create an astonishing legal liability. That is a crazy risk for anyone to take. Though your attorneys may think the mouse print in the cram-down on-line contract will protect, the reputational risk is huge. This is not the old U-Haul I used and trusted enough to pre-pay in an effort to be Covid considerate. New management is showing errors galore there.
Great customer service.
The service was great I would have preferred a trailer with a bit more tread on the tires.
Good U-Haul location and employees. Love the 6x122 cargo trailers.
Thanku guys fro the help u guys are the best and cheper and freindly and nices
Manager can't hire anyone willing to work so wait times can be long but she does everything she can to assist and will get you what you need.
The manager was excellent! Best U-Haul experience ever! I have moved several times.
Very professional, able to help me even though my reservation was not in the system.
Very nice experience. Not expensive at all. Will do it again. Everyone that works there was nice to deal with.
When booking online the contract stated it included 121 miles. When I dropped it off I was informed only 84 miles were included. I showed the gentleman my online reservation showing 121 miles. I don like this bait and switch tactics.
Wait times can be long. Corporate needs to do more to help locations hire staff. U-Haul web site does not work and ineffective. Said locations had equipment when they didn't and other locations didn't have equipment when they did. If it wasn't for the fantastic service of the manager at this location I would not use U-Haul
had several problems with uhauls website trying to reserve equipment
Ramona was efficient, courteous and extremely helpful and knowledgeable including the extra care she provided in following Covid guidelines like I have never seen anywhere to keep us all safe. She made our return super easy after hours and was even willing to come back in to assist us with unhitching procedure if needed. Could not ask for better service or experience!
They could not have been more courteous and helpful. Great! I also rented a 6x12 trailer in U-Haul Lebanon NH same weekend under my neice's name....same thing, went out of their way to help!
Now this was more like it. A very friendly worker was right there to greet me, inspect the truck and email my final receipt.
paula was awesome & helpful with some of the issues we had
Ramona and crew were fantastic! Every question,concern, comment was answered professionally and what a great place to store my belongings. I had 3 storage units and rented numerous amount of trucks. Every time I rented out a truck they were there to greet me and was very courteous. Thank you Ramona and family!
Very friendly services, good security control and convenient hours at the location were impressive. I especially appreciate the manager, Ramona, who ensured that everything was ok with my needs. Thanks Ramona.
Price is a little high
Friendly and helpful staff
Ramona was terrific and I look forward to a great rental experience.
Good job!!!
Amazing service and the people were so kind curtis and helpful. I would highly recommend them
Wonderful people running this location but the storage units are rather small. The 10' x 15' is high but not very long. Harder to stack boxes high because the weather factors will cave in boxes.
The staff there was really humble and resourceful to my situation and I appreciated all the help they offered.
I love this location nice friendly service who go above and beyond to help the customers. I store my Harley here and it is safe and secure! I recommend this place to anyone who in need or space.
Great people running this place! They do all they can to try to accommodate you!
The manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.
Extremely helpful and pleasant! Thank you!
A+
Thanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.
Romona and Tony are absolutely fantastic to work with.
I will be back in the fall!!! Ramona is a definite attribute to UHaul
Ramona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.
Responsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.
Was too expensive
I felt very secure leaving my belongings at this storage unit, and it was very convient as well.
Tony was a pleasure to work with
Our customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with
Fast and great people
Ramona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!
Great service and fast
good experience
Very well run and organized facility
What a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. I
Helpful staff.
Good location.
Great staff helped me with all my needs they were fantastic.
Excellent staff, thank you
Very helpful & friendly staff
No comments
All of our furniture from the U box is ruined due to mold, thousands of dollars worth.
Easy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.
Great place
They need more help on the weekends. It’s hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.
constant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.
Very Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.
Ramona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.
Easy to move in and move out. Nice, simple, clean, well-lit and well laid out.
Ramona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.
Great experience
My beds got covered in mold alert worse place I have ever stored my stuff.
Would use this facility again
I payed for 24 hour access and the gate was broke or not working all those years I paid for a service and not got anything for it what A SCAM you have going
The online payment plan is helpful and relatively convenient.
I would use U-Haul storage again
All workers very kind and helpful
Thx. 👍
Thank you for everything
Terrific friendly and helpful staff
Outstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.
From Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people
It was quick and prompt
Staff was rude
Great and very efficient manager.
Great experience
