Customer Reviews for U-Haul Moving & Storage of Thomasville

1,400 comentarios

1020 Randolph St   Thomasville, NC 27360

(336) 481-0348

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 481-0348

1020 Randolph St
Thomasville, NC 27360

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Carlus H. 
Clasificación:
3.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

I was in a bind. Scott was a huge help. Professional, polite. And had me in my way in plenty of time.

Chris B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
1.0

Driving the truck was horrible. I have driven many trucks and this one was the worst! It keep making a weird noise when hitting the gas and almost like the gear was slipping out of place. The oil life was ZERO % and it's kept giving me a warning to “CHECK ALL AIRBAGS” I really honestly will NEVER use uhaul again. Way to pricey and I guarantee I won't get any money back for the experience I when through. I paid close too 100$ and I'll see 0$ back from this HORRIBLE experience!!! NEVER USING UHAUL AGAIN! Also when I dropped it off I tried to be nice and park it back in the tight space so no one had to move it again. The guy who was apparently working when I return it walked up to my door knocked on the window and said “you need to park it over there…. With the other one” in a real snarky attitude. I don't mind being asked to do something but I've never rented from this location before so I thought i was being nice. Sorry for inconveniencing you. I didn't know I had to make sure YOUR experience was good. I normally don't leave reviews or complain but again this was not a good experience I had with uhaul and I'm happy to say it was the last. So much for the money. Should've went through Home Depot or lowes. SMH.

BUDDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred P. 
Clasificación:
5.0

The easy to order the truck and picked it up right on time. Was easy to complete the transaction.

Karen H. 
Clasificación:
2.0

Thoroughly check the wheels, brakes and bearings prior to allowing equipment on the road. Our 12x6 trailer caught fire at the wheel on driver side. Fortunately M&M auto sales and service (amazingly a uhaul location) was at the exit as my wife, who was driving behind me, called letting me know the tire was on fire. I pulled off the exit ramp as a tire exploded. As we pulled into the M&M, the folks came out and assisted as we had to throw water on the tires and wheels. The second tire exploded. We managed to get the fire out. Then had to swap out a fully loaded 12X6 to another before continuing to drive.

Louis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

Not the manager but the Friday we were supposed to pick up the van the young lady who first answered the phone was rude . Secondly the person who scheduled the pickup did not follow directions as it relates to the amount of days the equipment was needed.

Warren W. 
Clasificación:
1.0

The entire process was a hassle

Catherine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory C. 
Clasificación:
3.0

The young man that I delt with was a complete jerk

rusty S. 
Clasificación:
2.0

Inspect the tires better, half bald front tire probably left over from what history that truck has . But I have to wait to get a new tire and delay my trip and then return the truck 5 hours late and have almost a 100$ in charges for the truck and trailer..... I'm late because I had to delay leaving to get a tire with tread on it

nicholas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMERSON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyle G. 
Clasificación:
1.0

The lady was very rude and snappy not friendly at all

Jeffery B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
5.0

TJ stayed after 7 to help get the big things in my unit.

Katie B. 
Clasificación:
5.0

Kimberly was great checking us in and when I came back in because the unit I rented was too small she immediately put me into a bigger unit

Jennifer M. 
Clasificación:
2.0

My reservation was not correct. I have to drive 20 miles away to get a truck. We were not very happy! Your website sucks.

Ellen M. 
Clasificación:
5.0

Nada

Barron B. 
Clasificación:
2.0

I had rented a car dolly, got the car loaded at 6. It had a flat tire. Waited till 8:45 for them to get there to change the tire. Finally done at 9:30. Finally back on the road. He had to come from Winston to Thomasville. Finally back on the road at 9:30 Y'all need more services.

Jeffrey E. 
Clasificación:
5.0

Travis is definitely an asset to the company

Chuck J. 
Clasificación:
1.0

Overcharged for wore out equipment. Would not rent me what I wanted but rented something that was not recommended. If I wasn't in a bind I would never use overpriced U-Haul again.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

The truck I used was great. It took 4 1/2 days to go 15 hours just because of my wife's car breaking down 1 flat and the. A wheel bearing going out. The guys at uhaul was great to work with and they were $400 less then the next guy.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador J. 
Clasificación:
5.0

Trailer was fine with the exception of it had a small leak in the front and the door weatherstripping was worn away.

Kibbey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAFONDE B. 
Clasificación:
5.0

Everything was great! Manager has a great staff under her guidance things have really improved! The manager's son who also works at this location was so nice and upon locking up the storage automatic doors made sure to give me time to get my bigger items through first. Very personable young man with great customer service skills! I really appreciate the convenience of renting vehicles and storage! ¡Gracias!

Ellen-Nora D. 
Clasificación:
5.0

I'm not aware of anything that could be done better. Staff was professional & courteous. The trailer worked perfectly.

Lee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantell B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Forest F. 
Clasificación:
5.0

The staff is always friendly and extremely helpful. Kim always goes above and beyond for us and makes every visit as smooth and easy as possible.

Patricia G. 
Clasificación:
1.0

They auction my things off

Jannete B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Online Move In 
Clasificación:
2.0

The trucked smelled like cigarettes. You charged me for gas after my return. That's extremely petty and ridiculous because I had the needle at the exact same spot on the gas tank before I gave it back. Y'all are bitching about ounces of gas?! You're uhaul. Fuck you all.

JASON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie H. 
Clasificación:
4.0

Keep a loving kind personality and a great attitude will keep the customers keep coming back to you I thank you so much for your service Miss Lena Cobb

Lena C. 
Clasificación:
5.0

This has been a great pick up and drop off location. So very helpful.

Susan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherin B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER B.  |  First Impressions 
Clasificación:
5.0

Staff was always helpful and super friendly.

Darrell G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edgar S. 
Clasificación:
4.0

The only issue I had was my reserved storage unit was rented out by the automated system, but the staff quickly offered me an acceptable compromise. I did return the truck two days early and found out I couldn't get credit for those two days because it was a one way rental. I am not exactly happy about that, because we rented the truck four extra days due to my disability, but was able to get done early. No mention was made at time of rental or I would definitely have not prepaid but waited to see if I needed it as the move proceeded in real time. U-Haul took advantage of my need of a flexible time frame and has caused me to look at the company less favorably. I do however want to give credit where credit is due.. the equipment is first rate and attention to ease of use is commendable. Facilities and options available for storage are incredible compared to standard self storage across the market. Security well exceeds need and is priced affordably for the average consumer. Overall I am impressed with where U-Haul has gotten to, I am just disappointed with being taken advantage of regarding prepaid days. Sincerely, T. Tyner

Truett T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

Nothing you doing a great job

Calvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

rodney B. 
Clasificación:
5.0

Great everytime.

Charlton E. 
Clasificación:
5.0

El cliente no dejó un comentario.

vanessa D. 
Clasificación:
5.0

Super Easy! Like a Carvana for Storage...lol

Melissa N.  |  Online Move In 
Clasificación:
5.0

All staff were super friendly and helpful

vanessa d.  |  First Impressions 
Clasificación:
5.0

Staff were helpful and efficient. My experience was positive throughout.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
3.0

Don't charge me for two days after I call you and tell you I'm stuck in the mud mile away AND YOU SAY NO PROBLEM!!! I was only about an hour late and I used exactly 25 miles and I returned it really clean except for the mud on the back tires… I will never wash a car or truck on a hill- no matter how small ever again! Overall it was a stressful situation. I did eventually get a little of my money back from the manager, but the two guys that I turned the truck in to and talked to told me everything was fine, I might have to pay for a gallon of gas but that's it.

Pamela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

malinda j.  |  Overall Experience 
Clasificación:
5.0

This experience was pleasurable. Kimberly was very helpful. The trailer I rented was perfect.

Tim K. 
Clasificación:
4.0

When I started the truck, the oil change required light was on. It was explained to me that the truck's oil change had taken place. When I went to refuel the truck, I did leave to enter the store while pumping gas. When I got back, I had pumped $37 dollars....the issue was that I didn't use over 1/4 of gas the entire day. I was told that I couldn't be reimbursed, but the issue is/was that the fuel gauge read full before I left the Uhaul parking lot. So was the truck really full of fuel or was the fuel gauge broken? No worries, but that was the only issue I had with my service that day.

Jacque C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jimmie B. 
Clasificación:
2.0

Make sure the truck is available at the reserved pick up time. Also, make sure that the truck is in good condition, not leaking water into the box area.

Hannah D. 
Clasificación:
4.0

I was able to get the appliance dolly I paid for, so I had to haul it in by hand and shear tact. Had back pain afterwards but at least I got it in my house without damages. Just hope the charge wasn't made for it. I can't get a breakdown of what was charged. But good service after I returned.

Edan B. 
Clasificación:
3.0

I got charged a $1.09 per mile, you advertise .$.99 per mile I won't be back

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA N.  |  First Impressions 
Clasificación:
5.0

Kim is always helpful and accommodating. Customer service is the key to any business success and she truly understand that!

Debra N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian P.  |  First Impressions 
Clasificación:
4.0

Horrible drop off service I have asked someone to call me and nobody did.

Donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie Z. 
Clasificación:
1.0

Not only did the U-Haul Rep tell our employee they didn't need to get the receipt from him because he was going to email the receipt. He also DID NOT email the receipt. So now we have no receipt for our transaction and it happens quite often. Not acceptable!

Jacqueline I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
3.0

********This was not the pick up location******

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
5.0

Great customer service.

Ellsworth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLTON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky C.  |  First Impressions 
Clasificación:
4.0

I feel like there should at least be one sliding door unlocked after certain hours. But that's all I have to complain about. The staff that was scheduled 2/5/22 around 1pm were the MOST helpful and I definitely appreciate all of the work that was done! The staff were so friendly, well mannered and on point with everything!

Xzandria B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STORMI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

There was no furniture dollies.

Victoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
2.0

Didn't give me the dolly I reserved, didn't do a proper towing light check thus giving me a truck that had no brake lights nor turn signals to the car hauler. Also chains to hauler not secured properly one came off during move and was not able to be hooked back up

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

Needed to go a few times and was closed.

James M.  |  Overall Experience 
Clasificación:
5.0

Quick and easy. Did not make us clean trailer covered in snow

SUSAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

I believe the truck I rented had a faulty odometer. I verified the mileage before I left the facility and it was correct. I made two round trips to the same location and the final mileage was still over 20 miles over what it should have been.

Timothy K. 
Clasificación:
4.0

Great service

Phillip W. 
Clasificación:
1.0

El cliente no dejó un comentario.

GLENWOOD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

U Haul Storage is absolutely the best storage facility I've ever used. Climate Control. Very Clean And the Staff treat you like you are family. If you ever want to find a Storage Facility. I would recommend it to anyone. Thanks to Kim Bledsoe and her amazing staff. Sincerely, Wanda & Jesse Sweeney.

wanda s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy D. 
Clasificación:
5.0

Helpful staff. Kimberly was great!

COLE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
3.0

Average overall experience due to instances were it was difficult to reach facility by phone, staff were curt on phone and did not give caller time to discuss a situation regarding inaccurate information given by staff unfamiliar with checkout procedures. Regular staff member did remedy the situation; however, phone etiquette is lacking.

Deborah G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
2.0

When to close out storage building I was told that they email me never email me had go back up there to check on it

Eddy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K.  |  First Impressions 
Clasificación:
5.0

Staff was excellent in pickup cans return. Great Job!!!

Jerry H. 
Clasificación:
5.0

Thank you for all your help.. God bless and Happy New Year U Haul

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant P. 
Clasificación:
2.0

Person who attached trailer to my pick up truck would not allow me to help him and he let the trailer hit the back of my truck on the tailgate putting a nice size dent. Then when we try to open the gate on the trailer the chains that allow the gate to go all the way to the ground work tightened on so tight I had to go and borrow tools just to be able to open the gate up. Was pretty disappointed this time

Timothy B. 
Clasificación:
5.0

Made the process easy as possible and was happy to serve us as welll. They walked us threw everything and helped us get to our storage

Desiree D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and easy to talk to. I didn't feel like I was rushed or a customer. I felt like I was among friends. This is the best U-Haul facility I have ever been to. Thanks for a great experience.

Chad H. 
Clasificación:
4.0

El cliente no dejó un comentario.

susan b.  |  First Impressions 
Clasificación:
5.0

No problems and if I had any concerns it was easy to contact personal if I need storage in the future this is the place for me.

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

Very well and friendly workers

MAUTICIO G.  |  Overall Experience 
Clasificación:
5.0

Beautiful location,; very helpful employees!

Lee B. 
Clasificación:
4.0

Returned truck through the app, so had no interaction with staff.

Barbara P. 
Clasificación:
4.0

Jus make sure the gas is filled

Shaquanna W. 
Clasificación:
5.0

Awesome Customer Service!!!

Annie G.  |  First Impressions 
Clasificación:
5.0

Great customer service. Absolutely no improvements needed

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy D. 
Clasificación:
5.0

This is the second time I've needed to use U-Haul storage. Excellent service and clean environment every time

Susan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddy H.  |  First Impressions 
Clasificación:
5.0

Buen servicio ,muy buena atención. Gracias por la ayuda a las mudanzas de sus clientes.

MAUTICIO G.  |  First Impressions 
Clasificación:
5.0

I noticed roaches at the entrance of the storage but luckily none near my items. I did notice a couple of spiders in my boxes but nothing too upsetting. The staff is amazing overall especially the lady that comes in the evening around 4:30pm and stays to closing, who's short and ethnic. She's so helpful and I just wish I knew her name.

Ariel R.  |  Overall Experience 
Clasificación:
3.0

We were told a 10 ft unit would be larger enough, that would hold belongings out of a 15ft uhaul truck. Was not had to rent another unit.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

It was a great place staff was amazing

Josh M.  |  Overall Experience 
Clasificación:
5.0

The manager is wonderful. Very understanding and knowledge of the business and that keeps happy customers.

kimberly j.  |  Overall Experience 
Clasificación:
5.0

I don't recall the name of the young man that assisted us but he was very knowledgeable and helpful.

Tonya S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deena G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph F.  |  Overall Experience 
Clasificación:
5.0

Great customer service helped me out in a time of need very quickly "Thomasville North Carolina"

Christopher S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda T.  |  Overall Experience 
Clasificación:
5.0

Gracias 

Tabitha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF C.  |  First Impressions 
Clasificación:
4.0

The Team in Thomasville handled their business Thank so Much!!

Louis D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNEELAINE P.  |  First Impressions 
Clasificación:
4.0

Im getting messaged about uhaul trying to charge my card without speaking me & I didn't get a call about it. I want it to stop for u be reported to bbb n whoever I can tell to get this store a bad review. I don't take to kindly for someone trying to charge my card for my 5 kids during covid unauthorized period. I got a promisary note n I got my things out of storage on the exact last day. So this uhaul place in Lexington nc better stop playing with me and they disrespected my mother when she was inquiring about my debt a woman of christ a cancer survivor and a lupus patient. Stope charging my card period

Shykera C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHERJAMES R.  |  Overall Experience 
Clasificación:
4.0

My unit was in temperature controlled area. Area was comfortably cool, with good lighting, and I felt safe. New lock was waiting in unit for my use. Carts were readily available for loading and unloading. Loading dock area had ample space for parking and height of dock was good for moving boxes from rear of SUV to cart.

Deborah G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  First Impressions 
Clasificación:
2.0

I've rented from u haul before this in the past , never had such a bad experience as I had this time. Moved long distance, I was advised that a 15ft truck would be big enough for a 2 bedroom house, wow were they wrong, I had to give up 10 pieces of furniture. And was advised that a 10 by 10 storage unit would be big enough for storage, also not so. Had to get another unit. Do the math, you can not put 15feet truck into a 10 ft garage. I am very disappointed and unsatisfied with this and had a very bad experience. I never use u haul or I will not recommend u haul to anyone. I believe that I should be compensated for this, the loose of furniture and money.

Patricia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah A.  |  Overall Experience 
Clasificación:
5.0

Felt like the check in process was thorough.

Nyasha B.  |  First Impressions 
Clasificación:
5.0

Travis did a wonderful job and was very accommodating

Cornerstone Community C.  |  First Impressions 
Clasificación:
5.0

Kim was absolutely Awesome and a very helpful and she needs a raise and to be recognized for the most outstanding customer service and Kudos, She is very professional and knows her job

Sarah H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  Overall Experience 
Clasificación:
5.0

Kim was amazing and very helpful.. love her to death.. give her a raise!

Brian P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie F.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful! They are friendly, professional and efficient. The facility as whole is immaculate and the security systems let me know my belongings are safe

Mia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candi B.  |  Overall Experience 
Clasificación:
4.0

Units in back of building…long walk to move so much stuff

Allison E.  |  Overall Experience 
Clasificación:
4.0

For the most part it was a good place. There were several times we came in the evening and could not get in. Overall pretty good place for storage. It would be nice if there had been a few trash cans.

wayne b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Fredda R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Serena M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra C.  |  Overall Experience 
Clasificación:
5.0

Buenos trabajadores en este centro de thomasville .muy atentos y amables.

Mauricio G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chasity R.  |  First Impressions 
Clasificación:
5.0

Nothing wrong with the property. I needed a larger unit (5×15) and found a company that offered me that at the same rental price that I was paying at Uhaul for a 5x5. Only complain I have is I rented at Uhaul about two months ago and then received notice that my rent was going up. I understand that the manager has no control over rental prices going up but when you are on a fixed income like me you have to go to some place cheaper.

Kathy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

elizabeth t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robnetta N.  |  Overall Experience 
Clasificación:
1.0

Some staff were nice while some were rude and have the nerve to reply when ask to use dumpster that I should go to thomasville dump site … then lying so I could get over charged after truck was returned.

Twanda S.  |  Overall Experience 
Clasificación:
5.0

Clean, well managed, knowledgeable staff.

Jessie L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vance C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P.  |  First Impressions 
Clasificación:
4.0

Explain the check-in process and when to use access codes.

Angela K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S.  |  Overall Experience 
Clasificación:
5.0

This review is pertaining to the storage facility experience, returning the truck was a whole different ballgame.

Deborah R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vance C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clint T.  |  First Impressions 
Clasificación:
5.0

Everyone working there were very friendly and helpful at ALL times over the past 2 1/2 years. I have used other U-Haul's storage facilities, and none compare to this operation. I have recommended them to other people and will continue to do so. They do an excellent job and always courteous. I will return to them with any future moving or rental needs. Thank you, Chris Hubbell

Chris H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

The staff were incredibly professional, friendly and helpful! There was a minor mixup with the system; however, the staff quickly remedied the issue. I would highly recommend them!

Christopher W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal G.  |  First Impressions 
Clasificación:
1.0

You guys keep removing me from the system and then adding me again. Every day I get this review stuff, and every day I get emails stating I've moved out of my storage unit when I havent!!! This is irritating and I feel there should be some kind of compensation for this hassle. I'm fed up.

Kayla B.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond to help me get moved into my storage we unit.

CHRISTEPHER R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  First Impressions 
Clasificación:
5.0

Kim was amazing with communication!!

Shaquandra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris E.  |  First Impressions 
Clasificación:
4.0

N/C

ASHERJAMES R.  |  First Impressions 
Clasificación:
5.0

I had a very pleasant experience at this facility. Everything went well and the staff was very attentive and kind and efficient at their job.

william d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gudjon E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby W.  |  First Impressions 
Clasificación:
4.0

Was very happy with the experience until I want to move out and the person in the office was very rude and not friendly.

Kacey J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan O.  |  Overall Experience 
Clasificación:
5.0

Great customer service and fast process!

Tanesha H.  |  First Impressions 
Clasificación:
5.0

Very impressed with the place. Clean and employees were very helpful. Liked that I got my first month free and also a free lock. Helped me out a lot since I'm on social security.

Kathy C.  |  First Impressions 
Clasificación:
5.0

Very clean and well maintained. Easy to access.

Stephanie H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanati T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kisa S.  |  First Impressions 
Clasificación:
5.0

I relate with the general manager I believe her name was Kimberly and she was extremely friendly and helpful. I felt so good walking out that I immediately called my husband and told him how pleasant the experience was.

Brooke T.  |  First Impressions 
Clasificación:
4.0

Best place ever Convenient hours, so clean it's unbelievable. Abousley love it here!! Thank you

sheri k.  |  Overall Experience 
Clasificación:
5.0

Spoke with store manager first visit. Very helpful and professional. Will more than likely be a customer for a while.

Donald M.  |  First Impressions 
Clasificación:
5.0

When I first rented a storage unit I was very well satisfied. The staff was very friendly polite and helpful. I would refer them to everyone.

wanda s.  |  First Impressions 
Clasificación:
5.0

I like it and i always use u-haul

abdiel D.  |  Overall Experience 
Clasificación:
5.0

Kimberly was THE BEST! Highly recommend!! (:

Kenu S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina W.  |  Overall Experience 
Clasificación:
5.0

I'm very pleased with my experience so far with U-Haul storage facilities. The door locking system is a bit tricky. It's just a keypad, but truth be told electronics intimidate and confuse me a bit. I've had to go to the manager a couple times for my own mistakes with the door lock. I will probably end up calling again. Thank God, they are so friendly and patient - even after hours. Overall, I would recommend and will probably continue using. Gracias.

Crystal H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M.  |  Overall Experience 
Clasificación:
5.0

I was very well satisfied with the overall service. I would definitely recommend U-Haul to my family and friends. Please continue your good work.

Pam W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cassandra b.  |  First Impressions 
Clasificación:
5.0

Kim the manager at the Thomasville North Carolina locaton is awesome she was kind enough to have my things brought to at no cost. She's a true blessing. This World needs more people like her.

melody h.  |  Overall Experience 
Clasificación:
5.0

was very pleased with my service and facility during my storage usage.

Karla W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M.  |  First Impressions 
Clasificación:
5.0

Very clean, convenient access with varying levels of loading/unloading available.

Tom B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantell B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M.  |  Overall Experience 
Clasificación:
3.0

Sorry I would give it more but when I was moving my stuff out of storage. I found some water has got under my door, The door that doesn't roll down, but has a gap at the bottom. I guess from mopping or waxing the floor. I had some wood furniture by the door and when I went to go move it was stuck to the floor and some finishing came off an cracked the wood. So I was not happy!

Candis H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

samnatha r.  |  First Impressions 
Clasificación:
5.0

Research showed the rent on these storage units was more inline with my budget than other places.

Debra T.  |  First Impressions 
Clasificación:
5.0

Kimberly was the best very pleasant nice to talk to and very knowledgeable of everything going on at the company I would recommend all people interested in storage contact Kimberly.

Debra M.  |  First Impressions 
Clasificación:
2.0

Moved out of my storage early. They refused to allow any proration on the cost. I paid early every month for a year. Disappointed!!!

Tara W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  Overall Experience 
Clasificación:
5.0

Excellent please I would recommend it thanks

henry m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline W.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the facility and appreciated having a large number of carts available to move items.

Cathy R.  |  Overall Experience 
Clasificación:
5.0

Very friendly and willing to help you. Clean and well maintained facilities.

Reggie H.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Tammi O.  |  First Impressions 
Clasificación:
5.0

The staff at Thomasville,NC were very professional and kind along with a great funny Sense of humor. Especially the Manager

Kenneth R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dale m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison M.  |  First Impressions 
Clasificación:
3.0

I was not clear on entering my code on the keypad outside the building due to the door automatically opening when I walked up. When I opened the unit of course and alarm sounded. I went inside to the desk where a young man did offer assistance. He gave me a keycard which still does not work and every time I go over to get something out or put other objects in the alarm sounds.

Christy J.  |  Online Move In 
Clasificación:
4.0

Uhaul’s prices are a little steep.

Ryan O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicol R.  |  First Impressions 
Clasificación:
5.0

When I rented a truck they were very nice and helpful. We were in and out quickly. The truck was clean and we made two trips. Renting a storage unit was also easy and the staff was helpful and the unit clean. Accessibility was excellent with carts to use making unloading a breeze.

Cherie J.  |  First Impressions 
Clasificación:
4.0

Ninguno

Gina L.  |  Overall Experience 
Clasificación:
5.0

The best storage I ever had always so clean and the staff were so friendly every time I needed anything . And the store manager was phenomenal

kelly o.  |  Overall Experience 
Clasificación:
5.0

Loved it

matthew k.  |  Overall Experience 
Clasificación:
5.0

The best storage facility that I have ever used.

BEN S.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly. A good representation of what customer service is all about.

Paul M.  |  First Impressions 
Clasificación:
5.0

Great staff very freindly and helpful. Thank you.

Amanda C.  |  Overall Experience 
Clasificación:
5.0

The gentlemen who helped that morning was very nice and helpful making sure i knew what i was getting and showed me how to do everything needed to get in and out of my unit.Thanks

Amanda C.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly! The storage unit and facility were well maintained.

Denise G.  |  Overall Experience 
Clasificación:
5.0

It was a good experience, staff was well informed, courteous, and helpful. Gracias.

joy k.  |  Overall Experience 
Clasificación:
3.0

Change my unit but didn't or wouldn't change the move in date.. was supposed to talk to the manager and call me back but never heard anything

madonna s.  |  First Impressions 
Clasificación:
5.0

The staff was super helpful.

Stephanie G.  |  First Impressions 
Clasificación:
5.0

Great service

Evan E.  |  Overall Experience 
Clasificación:
1.0

Customer service was very much below par. The young girl helping at the front desk would barely communicate with me and not friendly. The building was not cleaned out when I arrived.

MEREDITH R.  |  First Impressions 
Clasificación:
5.0

The facility is amazing, the after hours customer service experience was not!

Patrina a.  |  First Impressions 
Clasificación:
5.0

thanks for all your help

PHIL L.  |  Overall Experience 
Clasificación:
5.0

Everyone was super helpful at a time that I needed it the most!!

Sonya M.  |  First Impressions 
Clasificación:
5.0

Excellent Service

Crisci b.  |  First Impressions 
Clasificación:
4.0

Great place

Kassi B.  |  Overall Experience 
Clasificación:
5.0

The experience was overall great and fast!

Ashley G.  |  First Impressions 
Clasificación:
5.0

Larry help me with all the things I needed to get done

Christian H.  |  Overall Experience 
Clasificación:
5.0

Me. Dobson was very courteous and accommodating. I would refer your facility above any other. Thank you for treating me & my family with the utmost respect & consideration.

joy k.  |  First Impressions 
Clasificación:
5.0

Very clean & pest free storage building. Joyce went to unit at many different times and days. No problem ever. Joyce paid all the monthly charges from day one. Never worried about her stuff. Thanks !

David R.  |  Overall Experience 
Clasificación:
5.0

Larry the owner, and all the staff was totally helpful, and very understanding .The World Needs More Businesses To Conduct Business With the Same Professional Manner...

harold h.  |  Overall Experience 
Clasificación:
5.0

Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.

Timothy S.  |  Overall Experience 
Clasificación:
5.0

Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.

Timothy S.  |  Overall Experience 
Clasificación:
5.0

Good people.. Good service

scott c.  |  Overall Experience 
Clasificación:
5.0

Very helpful, pleasant staff.

BEN S.  |  First Impressions 
Clasificación:
5.0

Gracias

Michael L.  |  Overall Experience 
Clasificación:
5.0

Teresa was very nice and always willing to help

Christian H.  |  Overall Experience 
Clasificación:
5.0

Easily the best Uhaul facility and experience I have encountered. Gracias.

Timothy S.  |  First Impressions 
Clasificación:
5.0

Larry Miller and his team were absolutely outstanding. I have rented 3 trucks and one storage unit from them in our move to Archdale. Everyone was courteous and knowledgeable. Thanks so much. Chris

Chris H.  |  Overall Experience 
Clasificación:
5.0

Super nice

Jason B.  |  Overall Experience 
Clasificación:
5.0

Great

Jamie R.  |  Overall Experience 
Clasificación:
5.0

It was great way to store my belonging.

Pamela J.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Jerrick B.  |  Overall Experience 
Clasificación:
5.0

Thanks for all your help,

randy p.  |  Overall Experience 
Clasificación:
4.0

Only issue I had was when I turned in my key card I went up there twice. 1st time I was there for 20 mins & no one was in the office. Really need more people @ least someone to stay in the office.

Charlotte S.  |  Overall Experience 
Clasificación:
5.0

It was super clean and the staff was very nice and was there to help anytime I needed anything they was there

Crystal W.  |  Overall Experience 
Clasificación:
5.0

Safe, secure and clean environment. Would use again.

Kent T.  |  Overall Experience 
Clasificación:
4.0

Met my needs adequately.

Heather D.  |  Overall Experience 
Clasificación:
5.0

Friendly staff! Assisted with all my needs and answered my questions

lisa o.  |  Overall Experience 
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