Customer Reviews for U-Haul Moving & Storage of Taylor

7,672 comentarios

8901 Telegraph Rd   Taylor, MI 48180
(N Of Wick)

(313) 292-5030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(313) 292-5030

8901 Telegraph Rd
Taylor, MI 48180
(N Of Wick)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was friendly and helpful

Matthew H. 
Clasificación:
1.0

Made a reservation on May 4 for a 26 ft and a auto transport online supposed to have someone call me on May 20th a day before picking the equipment and never did had to go to the dealer and find out on what location was I supposed to pick up the equipment they checked everything just to find out they didn't have a 26ft truck only a 20ft was available and no auto transport, end up getting the truck in that location and drove it all the way to Waterfort Uhaul dealer for the auto transport that was over 100 miles wasted on my miles limit, at the end of the day i ended up renting a 6x12 enclosed trailer because the 20ft was to small just to load a washer and drier and a stove on it spend a lot of money and time just because they didnt have nothing ready with a little bit over of two weeks in advance now they tell me well a 26 ft is to difficult to get because people always rent them!! I think that if UHAUL dont have them let people know there NOT AVAILABLE its that simple don wait to the last minute to let people know and force them to rent more equipment than needed its too much stress knowing that you don't have the equipment ready with time in advance when you need to move out and drive 1600+ miles

briseida E. 
Clasificación:
1.0

Made a reservation on May 4 for a 26 ft and a auto transport online supposed to have someone call me on May 20th a day before picking the equipment and never did had to go to the dealer and find out on what location was I supposed to pick up the equipment they checked everything just to find out they didn't have a 26ft truck only a 20ft was available and no auto transport, end up getting the truck in that location and drove it all the way to Waterfort Uhaul dealer for the auto transport that was over 100 miles wasted on my miles limit, at the end of the day i ended up renting a 6x12 enclosed trailer because the 20ft was to small just to load a washer and drier and a stove on it spend a lot of money and time just because they didnt have nothing ready with a little bit of two weeks in advance now they tell me well a 26 ft is to difficult to get because people always rent them!! I think that if UHAUL dont have them let people know there NOT AVAILABLE its that simple don wait to the last minute to let people know and force them to rent more equipment than needed its too much stress knowing that you don't have the equipment ready with time in advance when you need to move out the house so the new owner can enjoy it.

Luis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

just keep doing what you are doing

Elmer K. 
Clasificación:
2.0

Stop the gas issue. Prior rentals from this location led me back here, however, I will go elsewhere next time. 1. The gas gauge was overstated on my rental so I came right back in and she said she would correct and resend contract, she never did. When I returned, I made sure to have it just a bit over how it was given to me. Imagine my surprise when she brought in my checkout paperwork and she hd marked the gas gauge higher than how I returned it!!! I will make sure to let people know of this practice at that location. 2. Make sure that non-usb ported trucks offer a refundable rental of charger! I needed my phone for the navigation there and back. Once in the truck and prepping to leave, I had to go back in store for the gas issue and then again to be charged for a cigarette lighter type USB adapter. In today's world that is absurd. 3. The clerk was not friendly and inviting, but I understand in these times you have to hire anyone to keep your doors open. I wasted too much time during this rental. I will not be going to the Taylor Telegraph location again and will be seeking out other truck rental companies. I will also make sure my friends/family know of such practices.

Barbara A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
1.0

When a Reservation is made for a truck & equipment then all the items reserved should be on site, mine were not & I was left scrambling at the last second renting equipment from Menards. No one answers phone. Will never use UHAUL services again.

Rene M. 
Clasificación:
5.0

Nothing y'all helped me out when I was in a bind! Thank you for getting me taken care of

curtis R. 
Clasificación:
4.0

Had to wait in a long line. Truck wasn't totally clean. But fine enough. Pictures were hard to see any potential damage beforehand, there should be a scale on cleanliness. I brought it back slightly better than when I picked it up but wasn't sure if I'd get charged for leaves being in the truck cab and back, etc....

Scott D. 
Clasificación:
5.0

was a very seamless transaction

Raymond T. 
Clasificación:
5.0

Honestly, this location runs a damn tight operation. :) Haters can shove off!!

Garrett C. 
Clasificación:
1.0

Had to wait 40 minutes in line to pick up my reserved truck because only one person was working and the website I was supposed to use to pick up the truck kept crashing. At drop off there was another line so I used a the drop box. I was charged a $97 fuel charge when I only drove 27 miles, when I reached out about the charge I never received a response back.

Timothy D. 
Clasificación:
4.0

The scheduling department messed everything up. They delivered empty containers while my loaded containers were still at the Taylor location. It took 2 days before the scheduling department understood that my loaded boxes needed delivered and that I didn't need empty one's. I was charged twice for delivery. Very bad experience with the scheduling department.

Robin S. 
Clasificación:
5.0

NO COMPLAINTS

Tamar T. 
Clasificación:
5.0

Quick, prompt, and courtesy was excellent.

Paul C. 
Clasificación:
3.0

Gas is too expensive for this shit 😅

Andrew C. 
Clasificación:
5.0

Please get both a one motorcycle and two motorcycle enclosed trailer for rent. The one bike trailer you have is excellent, just enclose it. When we are pulling a motorcycle over $30,000, it is worth protecting.

TIMOTHY ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
1.0

Send them somewhere else. This location charged me twice and they do not take calls to resolve my issue. I also was on hold for 3 hrs trying to get thru and nothing.

Malek H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE ELIZABETH S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jearldean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

Left new house key in middle cup holder and the person that checked my return was the owner of the Taylor location. I. know that this was my mistake but no one contacted me regarding finding .

Angie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
4.0

ND

Jay R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

As always, the Taylor team was fast and made return ridiculously easy.

Lewis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack D. 
Clasificación:
5.0

I have told others I have no problem with U-Haul nice 👍

KENNETH JOSEPH M. 
Clasificación:
1.0

I am confident I was arrogantly discriminated against! I ask for the owner contact information, not provided! I have (most recently) used this location while relocating. The staff is not consistent in how they interact with individuals (perceived) from a racial perspective! Ask to advertise only service white individuals … one is clear before (ever) entering the location. DANGEROUS FOR PEOPLE OF COLOR!!!

velma J. 
Clasificación:
3.0

There was an issue with the mileage and the gas was empty when I got in and I asked the Owner about both he made the mileage adjustment in the computer he said and when I returned it there was no change and It was over a 1000 miles that I would've been responsible for If I hadn't asked the return attendant about it before I left. So I am waiting For my refund adjustment. Because I was over charged tremendously

RaeToshia W. 
Clasificación:
5.0

Excellent staff - they were able to multi task very well during a surge .

Allen C. 
Clasificación:
1.0

First of all I specifically asked for a 19.99 truck, instead they gave me what they wanted to give me, which was a 29.99 truck. I actually didn't notice until my niece said something. I then looked at my paperwork and sure enough I was charged $29.99. Second, I dropped off the truck earlier than I expected and was charged an additional $20.00 fee for not checking the truck in which I had never had to do. I was always told to park it and put the keys in the lock box. So yeah definitely won't be going back there. I will find another company to rent through. These things should have been explained during my time of reservation. The clerk was too busy laughing and talking to her co-workers instead of tending to the customer. Definitely not professional. I feel I'm owed a $30.00 refund.

Dana B. 
Clasificación:
5.0

We appreciate the time our U-Haul rep; Hannah took in making sure we had what we needed.

Barbara J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHAWNE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo M. 
Clasificación:
5.0

Great customer service. Friendly and professional employees. Gracias

Charles L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel T. 
Clasificación:
5.0

The customer service was excellent. Thank you again to the gentleman that backed the truck up for us!

sarah G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larissa J. 
Clasificación:
5.0

Nothing. The company and staff were excellent. I was so impressed and happy. I don't know where they find such great employees. No one else does. The experience picking up the trailer and dropping off was fast and professional. Will recommend this particular location to everyone.

eric A. 
Clasificación:
5.0

When I arrived at the Drop-Off Location the areas were labeled, so I knew exactly where to go. I appreciated this because I had just arrived to a whole new state. When I parked in the designated area I witnessed Christopher Caruso assisting another customer. Christopher was prompt, yet efficient. When Christopher finished with his customer he approached my vehicle. He asked me a few questions to verify and to make sure everything went safe and well on my trip. He walked around my vehicle and before I knew it, he was back at my window telling me thank you and to have a great day. Christopher worked quickly and I am appreciative of his customer service. I also like that everything was taken care of for me and I didn't have to lift a finger.

Eboni M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Neña H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy G. 
Clasificación:
5.0

Nada

JEFF M. 
Clasificación:
5.0

N/a

Christine R. 
Clasificación:
4.0

Although I had a good experience, my reservation had included pads, dolly, and hand cart. None of the items on the order were in the vehicle upon pick up (ushare).

Jan U. 
Clasificación:
1.0

My truck was not ready. Only one person was there and could not help me. The remaining employees including the manager arrived 20 minutes after the store was supposed to open. There were several other people waiting as well. I will never use this location again!

Anne W. 
Clasificación:
2.0

1st had scheduled for uhaul and appliance dolly they didn't have the dolly available and offered a regular utility dolly saying I wouldn't be charged. Then I get truck checked everything and didn't realize the dolly wasn't there... went back had to wait over 30 minutes tore I've. Then upon returning the rental I still got charged. But upon pick up the customer service was below par and slow.

Christina P. 
Clasificación:
3.0

Didn't have a ton of interactions with the employees. The process was quick and easy.

hayley R. 
Clasificación:
2.0

I got charged for gas when I put gas in it and I was on customer service hold for almost an hour so I had to hang up because I work and I don't have time and I'm in the middle of moving and working full time so I just took the church and the truck needs to be repaired especially the steering or front and balance is a little scary it pulled very far to the right but I will always use U-Haul if I need to

Jennifer M. 
Clasificación:
2.0

I rented a trailer to move my child from their apartment subsequent to the recent school semester term. The taylor location has again mis-charged me. They double billed me when I moved him in last year, and this time they added an after-hours charge when I returned the trailer 2 hours prior to closing. The issue is primarily that this is a waste of time and frustrating. I will not utilize the Taylor location for my next trailer rental and would not recommend them. TBD if this is a brand issue altogether or just a poorly run location.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris R. 
Clasificación:
5.0

Please have a better newer truck for long distance traveling

Joji G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELL CHRISTIN M. 
Clasificación:
4.0

The truck ran great. The man that checked me back in was very nice,and precise. It took kind of awhile to check out the truck though.

Janna S. 
Clasificación:
4.0

Better communication with corporate. Our truck broke down with a full tank of gas (our cost) and delayed our move a day. Roadside towed it away but for two additional days I had To field calls from your team requesting me to return the truck that had already been towed away by Uhaul roadside assistance. No refund or accommodation was provided to us.

Kerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
4.0

Their checkout system was not working properly when I arrived, which delayed the checkout process, but the staff was incredibly friendly and helpful and figured it out. My only hesitation to rate 5 stars is that my original reservation (at a different location) was unable to be fulfilled, which left me having to drive 45 minutes further to get this trailer.

Justin R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

I was surprised to receive another bill from Uhaul for wrong drop off for $19.08 that I wasn't expecting or told about.

terra M. 
Clasificación:
5.0

The staff is very friendly and helpful, even considering how overwhelmed and understaffed they are. I couldn't do what they do, dealing with the public and rental equipment.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karlisa H. 
Clasificación:
5.0

Just keep doing what you are doing.

Greg S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clifford D. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMEER E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joy M. 
Clasificación:
5.0

Fast, professional and overall nice

DANIEL R. 
Clasificación:
5.0

Tire was low , i added air and it went down again so it has a slow leak, change oil light soon came on and another light came on besides the low air in the tire , but the truck ran good and everyone at the uhaul location was nice and friendly

patrick K. 
Clasificación:
4.0

I was satisfied with the service over all.

Faysal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gambrielle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

The truck was maintained and very clean but it did have a mild oder

TYGIRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

in/out fast. nice people. clean trailer. everything worked great. easy drop off (after hours). so easy!!!

Kevin K. 
Clasificación:
4.0

Easy and quick process, truck was ready on time, friendly staff! have had good experience in the past here as well!

Brian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY LAVON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jacquline d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAIN O.  |  Overall Experience 
Clasificación:
5.0

Love u guys

mary m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE ELIZABETH S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lizzette H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JUAN ANTONIO M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kallie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon t.  |  First Impressions 
Clasificación:
5.0

I have been renting a storage unit at various times from Uhaul for 5 years straight.

derwin t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISKUAME M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

MELANIE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adilene G.  |  Overall Experience 
Clasificación:
5.0

They do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.

Allan R.  |  Overall Experience 
Clasificación:
5.0

Customer Everyone gets A++ Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Gracias

Patricia J.  |  Overall Experience 
Clasificación:
1.0

Vicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I'm hoping Vicky doesn't claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.

devinn c.  |  Overall Experience 
Clasificación:
4.0

Cargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)

charles t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carnez W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos J.  |  Overall Experience 
Clasificación:
5.0

Very clean and office very helpful.

Allan R.  |  First Impressions 
Clasificación:
4.0

Would have preferred using a lock I already had rather than purchasing a lock.

Cheryl Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTINE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariam k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alesia I.  |  First Impressions 
Clasificación:
5.0

The staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one

Rochelle C.  |  Overall Experience 
Clasificación:
5.0

The gal that set me up was friendly and helpful.

Linda P.  |  First Impressions 
Clasificación:
5.0

They were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!

Rochelle C.  |  First Impressions 
Clasificación:
5.0

I though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.

Davetta W.  |  Overall Experience 
Clasificación:
5.0

I like to control climate a lot and I like the security thank you

LINDAMAE A.  |  Overall Experience 
Clasificación:
5.0

My brother died, which eliminated the need for extra storage. He too was happy with your facility and services.

Shirleen M.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you

heather L.  |  First Impressions 
Clasificación:
5.0

I'm a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. -Wayne C.

maynard C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W.  |  First Impressions 
Clasificación:
5.0

Everyone is so nice and friendly and very helpful.

DAWN W.  |  Overall Experience 
Clasificación:
5.0

I love this place, i wouldn't go anywhere else...

Stanley J A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy L.  |  First Impressions 
Clasificación:
5.0

Highly recommend using their services anytime.

Octavia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal S.  |  Overall Experience 
Clasificación:
4.0

Items are a bit on the pricey side. Come down on the prices.

Carol J.  |  First Impressions 
Clasificación:
3.0

The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.

Adrea M.  |  Online Move In 
Clasificación:
4.0

Had everything I needed for a safe move

Gloria B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon s.  |  Overall Experience 
Clasificación:
5.0

Very helpful & professional.

JOHN L.  |  First Impressions 
Clasificación:
5.0

Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek

Alex S.  |  Overall Experience 
Clasificación:
5.0

AMAZING service from Victoria !!! Thanks so much :)

daniel m.  |  Overall Experience 
Clasificación:
5.0

They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️

LINDAMAE A.  |  First Impressions 
Clasificación:
5.0

I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.

marie t.  |  Overall Experience 
Clasificación:
5.0

I I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you

nadine d.  |  Overall Experience 
Clasificación:
5.0

Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.

CRYSTAL K.  |  Overall Experience 
Clasificación:
4.0

Staff could be more friendly. The app is not easy to use.

brittany h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth a.  |  First Impressions 
Clasificación:
1.0

The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.

Amanda G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent H.  |  Overall Experience 
Clasificación:
2.0

I would rate it higher as a lot of my experience was very pleasant. I didn't however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn't know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls

heather c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy G.  |  Overall Experience 
Clasificación:
5.0

During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.

denise c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Janet H.  |  First Impressions 
Clasificación:
5.0

Fast, friendly and very helpful with my move in! Thank you!

CHRISTINA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance P.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff. No problems with the unit.

Sherry F.  |  First Impressions 
Clasificación:
4.0

An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.

Babette S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

ShayLin E.  |  First Impressions 
Clasificación:
4.0

U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.

Glenda M.  |  Overall Experience 
Clasificación:
4.0

Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.

John S.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for everything. Only my TV can't work.

Bibishe N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa b.  |  First Impressions 
Clasificación:
4.0

My unit had no light and was difficult to see inside

lisa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregg K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kaycee d.  |  Overall Experience 
Clasificación:
4.0

Our unit had a leak in it

Brent R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles k.  |  Overall Experience 
Clasificación:
3.0

One of the staff members I worked with was great, so I didn't want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend's cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it's the same phone number I just gave. I'm then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn't allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.

Krystal S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles k.  |  First Impressions 
Clasificación:
5.0

All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.

markieshia s.  |  Overall Experience 
Clasificación:
3.0

The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.

joquetta m.  |  First Impressions 
Clasificación:
5.0

I had only one problem and it was fixed right away.

linnisha m.  |  Overall Experience 
Clasificación:
3.0

Average experience

Scott H.  |  First Impressions 
Clasificación:
5.0

Thank YOU

barbara k.  |  Overall Experience 
Clasificación:
4.0

Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.

Tabitha P.  |  Overall Experience 
Clasificación:
5.0

Convenient for my needs, staff was nice when we interacted with them.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

Manager and owner went out their way for great customer service

chantal h.  |  Overall Experience 
Clasificación:
5.0

Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.

Kimberly P.  |  First Impressions 
Clasificación:
5.0

Great place

LaBresha J.  |  Overall Experience 
Clasificación:
5.0

I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!

sheryl b.  |  Overall Experience 
Clasificación:
5.0

Excellent Staff! The Uhaul team made the move easy.

jennifer s.  |  First Impressions 
Clasificación:
5.0

Would use again with no reservations.

Ronald S.  |  Overall Experience 
Clasificación:
5.0

Excellent friendliness, good facilities

james f.  |  First Impressions 
Clasificación:
5.0

Great team and very conscientious.

Ronald S.  |  First Impressions 
Clasificación:
5.0

This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.

TANYA T.  |  Overall Experience 
Clasificación:
3.0

I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway

Tonia L.  |  First Impressions 
Clasificación:
4.0

They were very helpful

leon c.  |  First Impressions 
Clasificación:
5.0

n/a

Douglas B.  |  Overall Experience 
Clasificación:
5.0

Easy on line setup and great in-store service.

Rebekah S.  |  First Impressions 
Clasificación:
5.0

Love the 24 hr key access to storage.

Diamond G.  |  Overall Experience 
Clasificación:
5.0

Had no problems here ,nice ,reasonable

tina m.  |  Overall Experience 
Clasificación:
5.0

Stellar, cost effective service as always!!

Timothy H.  |  First Impressions 
Clasificación:
5.0

.

MELISSA J.  |  Overall Experience 
Clasificación:
5.0

We were very happy with the service and storage units we rented. U-Haul was fantastic.

nancy m.  |  Overall Experience 
Clasificación:
5.0

Quick ,easy an painless ,nice people clean place

tina m.  |  First Impressions 
Clasificación:
4.0

good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.

holly h.  |  First Impressions 
Clasificación:
5.0

Gracias.

GEORGE T.  |  Overall Experience 
Clasificación:
5.0

The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.

HELEN C.  |  Overall Experience 
Clasificación:
5.0

1st time using this service all went well.

tim g.  |  First Impressions 
Clasificación:
5.0

Clean, safe storage facility. Friendly staff. Would recommend.

Micah B.  |  Overall Experience 
Clasificación:
5.0

The only reason why I moved out is because I moved away to another part of the state. Would rent again.

QURAN K.  |  Overall Experience 
Clasificación:
5.0

Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!

Kevin K.  |  First Impressions 
Clasificación:
5.0

Was very happy with my experience

NORA H.  |  Overall Experience 
Clasificación:
4.0

Customer service good, I just don't like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show

leonard p. | Reservación
Clasificación:
5.0

My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.

ASTORIA W. | Reservación
Clasificación:
5.0

N/C

ANJANETTE S.  |  Overall Experience 
Clasificación:
5.0

Clean facility and good customer service

Steven H. | Reservación
Clasificación:
5.0

This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again

MATTHEW D.  |  Overall Experience 
Clasificación:
5.0

Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.

brian m.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎

elizabeth l.  |  Overall Experience 
Clasificación:
5.0

Storage facility was convenient and secure.

James M.  |  Overall Experience 
Clasificación:
4.0

Some of the customer service people don't have the best attitude, but otherwise everything was great.

krystyna j.  |  Overall Experience 
Clasificación:
1.0

I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.

KATHRYN P.  |  Overall Experience 
Clasificación:
1.0

I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.

TIffany M. | Reservación
Clasificación:
5.0

Very nice

aletta w. | Reservación
Clasificación:
4.0

I did have some damage to some items and was referred to Insurance co. No feedback yet

PATICIA P.  |  Overall Experience 
Clasificación:
5.0

Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada

Kim e.  |  Overall Experience 
Clasificación:
5.0

We were treated kindly and professionally. I will recommend U Haul to others.

Debra F. | Reservación
Clasificación:
1.0

I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.

BILLY R.  |  Overall Experience 
Clasificación:
1.0

I could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did

lamarcus H.  |  Overall Experience 
Clasificación:
5.0

The staff at uhaul of Taylor is great I would recommend this location.

Dominique N.  |  Overall Experience 
Clasificación:
3.0

UHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.

Gary H.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Rhonda T.  |  Overall Experience 
Clasificación:
5.0

N/a

ANGELA B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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