Customer Reviews for U-Haul Moving & Storage of Taylor

7,408 reviews

8901 Telegraph Rd   Taylor, MI 48180
(N Of Wick)

(313) 292-5030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(313) 292-5030

8901 Telegraph Rd
Taylor, MI 48180
(N Of Wick)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Returned with same amount of game I got it with and still charged over 50 bucks for gas which is rediculous

cory C. 
Rating:
4.0

Customer did not leave a comment.

DIANA T.  |  Overall Experience 
Rating:
1.0

I have pictures of what I discovered in the car and I told the cashier and his response was but did you get pulled over.

BRITTANY NICOLE R. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

shannon t.  |  First Impressions 
Rating:
5.0

First, I left assured all lights worked even though the running lights did not. The person hooking them up said he had to play with the connection and I sat in my vehicle said they worked. Leaving at night I got on the freeway was pulled over and TICKETED!!!! For no running lights!!!! Next, the person who checked me in ( Nicki) was about as aloof and rude as could possibly be. This is my second encounter with her and my wife has had one as we rent often from this location as it is convenient. I did not say anything to my wife but mentioned this time and my wife said she made her feel like she worked for her not the other way aroundâ€" in fact my wife will not go in their when this person is there. We thought long and hard doing this but enough is enough!!!! Never again from this location and will not ever recommend this location even if it is a big store. I am fairly sure we are not the only complaints on this person as I told the person disconnecting the trailer we were writing a complaint about the rudeness of the person inside and he rolled his eyes and said he knew who we were talking about.

JAMES MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

ALONZO M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT BENJAMIN Y. 
Rating:
5.0

I have been renting a storage unit at various times from Uhaul for 5 years straight.

derwin t.  |  First Impressions 
Rating:
5.0

Lady on the counter was very professional and made the transaction goes smooth. I have been in different uhaul locations such as the one in michigan avenue and middle-belt i had to wait forever to pick my truck. I really recommend this location because she did everything to make me grab my truck within 5 minutes! Just keep it up your hard, and your dedication will drive more business for this location!! I will see you guys in the near future forsure

MOHAMAD G. 
Rating:
5.0

Find a way to immobilized the dollies! We rented a 10-foot truck. We traveled 40 miles plus with an empty truck to and from the moving locations. The two furniture dollies and the utility dolly moved around and banged against the walls of the truck and sounded like shot guns! Please...find a way to tie those things down when they are not in use!!!

PAMELA VICTORIA T. 
Rating:
3.0

First van was filthy with mud on exterior. Manager switched it for us. Second van was fine but reeked like marijuana. Regardless of the strong smell it got the moving job done.

Bernard B. 
Rating:
5.0

The wait time. During my last visit it was only one employee at the register and it was very busy.

Cornelia P. 
Rating:
4.0

I waited over 8 hrs for someone to finally unlock my rental.

MARK EDWIN C. 
Rating:
5.0

Customer did not leave a comment.

Cyandie C. 
Rating:
5.0

The rear door was a little tough to close/latch. I was able to do it but took a little extra effort

RICHARD SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISKUAME M.  |  First Impressions 
Rating:
5.0

Great service inside

JOSEPH HENRY T. 
Rating:
4.0

Truck was barely able to drive and dirty and cost us way to much in fuel

CHAD ALAN D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JOHN S. 
Rating:
5.0

Customer did not leave a comment.

jacob C. 
Rating:
5.0

Customer did not leave a comment.

JANET H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LEE E. 
Rating:
5.0

Customer did not leave a comment.

ALICE LUCILLE K. 
Rating:
3.0

Service people just seam too much in a rush to get rid of you!

MICHAEL F. 
Rating:
1.0

Customer did not leave a comment.

MELANIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL V. 
Rating:
5.0

Customer did not leave a comment.

Kristi M.  |  Overall Experience 
Rating:
5.0

I would use a covered car hauler if available. You could retrofit a snap in canopy frame for the current open trailers. I have a Cobra Roadster, no top so enclosed is necessary.

DOUGLAS ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIE H. 
Rating:
4.0

Customer did not leave a comment.

RANDY LENN G. 
Rating:
5.0

Customer did not leave a comment.

Adilene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

wanakee F. 
Rating:
5.0

Customer did not leave a comment.

BETTY MAE B. 
Rating:
5.0

Very nice cashiers I had . Very clean too. If I need a rental again I would definitely go to the Taylor location. Thank u once again

Gwen P. 
Rating:
5.0

They do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.

Allan R.  |  Overall Experience 
Rating:
5.0

Don't change anything.

Herman D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LUTH B. 
Rating:
3.0

The associate were not very friendly

Aubrey M. 
Rating:
4.0

Got there half hr early to rent a 15" truck. Instead of waiting he gave me a 17". Much appreciated but the exterior windows and truck was dirty. If i would have took the time to download your app and reserve a truck myself on Sunday it would have only been a mile or two to pick up. instead of 8 miles one way.

MICHAEL V. 
Rating:
1.0

Honor a reservation and equipment there and ready. Don't make customers drive to other locations after being instructed, only to learn no trailer there as well, was told by employees of other location, they should not have sent me there. Contacted customer service, had to go back to original location to obtain trailer. Traveled over 45 miles back and forth. Very disappointed

LAWRENCE WILLIAM J. 
Rating:
5.0

Nothing needs improvement.

GARRETT KRISTIAN C. 
Rating:
5.0

Customer Everyone gets A++ Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Thank You

Patricia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Quick friendly return. Cannot comment on inside portion of business. Just a drop off after move.

LARRY RAY L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DEAN B. 
Rating:
1.0

Vicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I'm hoping Vicky doesn't claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.

devinn c.  |  Overall Experience 
Rating:
3.0

The truck had a hard smell of fish

Devin G. 
Rating:
3.0

Over charged me for no reason, filed complaint

SHANTEL ALEXIS P. 
Rating:
3.0

Customer did not leave a comment.

BOBBY CARSON H. 
Rating:
4.0

Cargo area should have been swept and clean prior to my use, scissor jack was not in the Cradle kept getting in the way. Needs larger mirrors convex mirrors are awful very hard to see anything around the van. And was never told about a $20 fee for returning the vehicle when nobody was there even though I stated it three different times. It was convenient to rent a vehicle at the same location I'm using storage as far as the storage I do like the 24-hour access.

CHARLES SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

nadine A. 
Rating:
4.0

Cargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)

charles t.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DIAMON DESARAI N. 
Rating:
2.0

Truck had bad hesitation, if I hadn't had movers waiting at my home I would have taken it back. Gentleman was late arriving at the location. I was there at 7:00 and nobody was there until 7:08.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Carnez W.  |  First Impressions 
Rating:
3.0

Was told I would receive prorated rate of equipment was returned early. I returned the equipment 17 hours earlier but my receipt says otherwise and charged for it even though u didn't have the equipment anymore

WILLIAM MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

ADAM THOMAS G. 
Rating:
3.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA MARIE B. 
Rating:
4.0

I did have one issue when an unknown light / icon came on and I pulled over to call instead of going back to the facility due to mileage “NO ANSWER” I wait 9 minutes on hold so at that point I proceeded to my destination the light / icon stated on the whole time the interior lights on the dash was very dull also a better explanation of the vehicle would have been nice

GAYLE MARIE T. 
Rating:
5.0

Customer did not leave a comment.

Ruth J. 
Rating:
5.0

Customer did not leave a comment.

Sherita D. 
Rating:
5.0

Customer did not leave a comment.

BRYCE ALLYN J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

VERONICA LORRAIN E. 
Rating:
5.0

You guys doing great

HAIDAR MOHAMED-E B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Sweep the trucks out please. Dried mud caked in the back of the van.

River M. 
Rating:
3.0

After trying for 20 minutes I had to give up on checking in the equipment when I returned it after hours. Now I'm being charged a convenience fee. I have the photo of the odometer on my phone but it wouldn't let me upload it. This needs to be improved so others won't have this problem.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

ERIC DEAN W. 
Rating:
5.0

Friendly and very helpful staff from checking in to hooking up trailer.

DIANE ELIZABETH L. 
Rating:
5.0

The only issue was that they were 10 minutes late opening the store. But they handled each customer quickly courteously and efficiently.

CHARLES DERON S. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

CALVIN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN MARIE V. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
3.0

When renting a truck to someone there should be at least fuel in it and not on E!!!!!!

Donald P. 
Rating:
3.0

I return the uhaul at 5pm not 5:14pm

BRIDGETTE DANIEL H. 
Rating:
5.0

Nothing employees were professional and equipment was in perfect order

PATRICK JOHN H. 
Rating:
5.0

Their printer wasn't working and they had to hand write a receipt. I like receipts, and so they need to fix that.

KIRK D. 
Rating:
5.0

Customer did not leave a comment.

DENESE JENE K. 
Rating:
5.0

Where to start? Get a help line or a live person to actually help you when your stranded.

Stuart H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW EUGENE C. 
Rating:
5.0

Front desk, hook up and check in staff were all expedient and very friendly. This is our second time using this location and we would not hesitate to do so again.

Mark S. 
Rating:
3.0

Fill the trucks up to the fill mark . I got my truck it was at 1/4 tank of fuel I its kind of bad to have to start your trip spending 100 to fill the tank before you even load it .... then I get billed if it's under the correct level but . .... I don't get credited for the fuel over the mark so I lose either was .... just not a good practice for customers...

CHRISTOPHER ALEN J. 
Rating:
5.0

Customer did not leave a comment.

Carlos J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WILL S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY V. 
Rating:
4.0

Chris was absolutely outstanding to work with. He answered all of our questions and helped us figure out the truck and certain features we were struggling with. He was very patient and professional. Hiring more employees like him would be a huge benefit for this location.

Elizabeth K. 
Rating:
5.0

All the guys that work there are super friendly!

TEODOR IOAN I. 
Rating:
5.0

Customer did not leave a comment.

DAVID ERIC W. 
Rating:
5.0

Everything was good for me!

RUSSELL GARY R. 
Rating:
3.0

Was out of my way to pick it up. Passed 2 uhaul places with my rental before getting to this one

ELAINE MARIE W. 
Rating:
5.0

None, very satisfied.

JOSEPH ANGELO G. 
Rating:
5.0

Very good service and easy

george H. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

NOAH MANSOUR S. 
Rating:
5.0

Very clean and office very helpful.

Allan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN WAYNE B. 
Rating:
1.0

Terrible way to do things, said I was missing 7 GALLONS of gas when I filled up the night before to make sure it was correct. $40 dollars completely wasted all they did was argue and say their end was correct when we explained and told them exactly where the gas was at when I received the truck. Will never ever ever ever go back to this location and will most likely never use uhaul ever again aswell.

Robert R. 
Rating:
5.0

Excellent customer service both when picking up and taking back.

KAREN SUE C. 
Rating:
5.0

Great location everybody was very nice and helpful I have no issues with For my pick up and drop off I highly recommend this location

ALEJANDRO D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ZACHERY JAMES B. 
Rating:
4.0

We dropped off after hours

Donna W. 
Rating:
5.0

Customer did not leave a comment.

MICHELL CHRISTIN M. 
Rating:
4.0

Would have preferred using a lock I already had rather than purchasing a lock.

Cheryl Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CELESTINE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alesia I.  |  First Impressions 
Rating:
5.0

The gal that set me up was friendly and helpful.

Linda P.  |  First Impressions 
Rating:
4.0

My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you

heather L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy L.  |  First Impressions 
Rating:
4.0

Items are a bit on the pricey side. Come down on the prices.

Carol J.  |  First Impressions 
Rating:
3.0

The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.

Adrea M.  |  Online Move In 
Rating:
4.0

Had everything I needed for a safe move

Gloria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth a.  |  First Impressions 
Rating:
5.0

Fast, friendly and very helpful with my move in! Thank you!

CHRISTINA O.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ShayLin E.  |  First Impressions 
Rating:
5.0

Excellent Staff! The Uhaul team made the move easy.

jennifer s.  |  First Impressions 
Rating:
3.0

I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway

Tonia L.  |  First Impressions 
Rating:
4.0

They were very helpful

leon c.  |  First Impressions 
Rating:
5.0

Stellar, cost effective service as always!!

Timothy H.  |  First Impressions 
Rating:
4.0

good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.

holly h.  |  First Impressions 
No reviews have been submitted for this location.

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