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Mark LCustomer Reviews for U-Haul Moving & Storage of Swansea
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check-in and -out were both very easy; the truck was ready and waiting, and fit my needs perfectly; a great experience, thank you
Charles WThere is a water leak in unit #98. I didn't realize this until too late. I came after a storm and found a table I had in there wet and the floor was wet. Some papers and books were warped. Also, I always get an email telling me to correct my address. Even tho I've gone to the facility 3 times to have it changed and even called customer service. No one cared enough to actually change it. (That's just frustrating more than anything. The water is the main problem.)
Tomas g | Overall ExperienceI rent to the five by eight I needed a larger unit. They would not refund me anything, as I already paid for both units. Stated because I didn't online I'm not eligible for a refund. Not even a portion. This is terrible service. I have been there may be a week.
melanie v | Online Move InI rented a smaller storage unit. I realized it was too small after maybe a week. I now have a lot of unit but cannot get A. Refund for my smaller unit. I don't think this is fair. I will not be going back to you. How once I get my stuff out.
melanie v | Overall ExperienceAll staff I talked to, on phone, at pickup, and drop off were all exceptionally friendly and helpful. The whole process was easy and went so smoothly. I would HIGHLY recommend this location and its services to anyone.
Erin FWe arrived at our pick up time but couldn’t access the truck, had to wait till 7am till an employee showed up even though we opted for the mobile pick up much earlier. We sat waiting.
Olivia SThey were great. I had a confusing situation at first, but one call squared everything away. Also saved me tons of money fixing my booking. The confusion was my fault ,but they handle it perfectly. Thank you
JASON PVery friendly and professional employees. Thank you for the good service.
Edgar VNothing
linda bThe drop off of my 6' x 12' trailer was a little more complicated than I expected. There wasn't a lot of room left in the customer lot so I had to leave it in the self storage area. Otherwise customer service was exceptional. I will be using this location more regularly because of the exceptional services.
luke bStaff was polite and time was impeccable on getting rental. Keep up the good work.
Donald HThe individuals I dealt with were friendly and personable. The process was easy!
Carol VNothing, everything was perfect
Mike MCustomer service representative was attentive, knowledgeable and friendly. Quick service!
glenn sOriginally reserved at another location, but the 15 foot truck was unavailable (keys in a lock box, but unable to open). Redirected to site on GAR Highway and they were helpful in setting up for a 15 foot truck. Got me to underway quickly.
Jim FNo improvement needed. There were 2 gentlemen there when I walked in and they were very courteous and assisted me with all my needs. I appreciate their help. Thank you.
Rui DThe guys at the service desk were great! Polite and efficient customer service!
Linda BExcellent check in and check out. Both employees that I met were conscientious, pleasant, and professional.
Nicholas BStorage was just as good as I expected, clean and never got wet during the storms.
Anthony A | Overall ExperienceVery pleased with the handling of my rental. The service and help attaching the trailer and tips for a safe trip.
David PFantastic service!
DAVID CThe whole process was quick and easy!
Kelly ADon’t charge me for gas when I filled it more than what I left it with a a gas station a mile away. What a scam.
Maegan OThe fellow who helped with drop off was efficient and friendly.
John GIt was a pleasure doing business with them.
vanessa c | First ImpressionsCraig and crew great as always
Ray PEmployee was extremely helpful...backed me up to trailer and connected it for me and made sure all the lights worked...overall a very enjoyable experience and would definitely use this uhaul store again in the future...
bryan nVery nice management great people
Richard MI really appreciate the amazing customer service!
toddye A | First ImpressionsComments for you Uhaul---the truck I wanted was in a fender bender, and I was not notified until 2 hours before my rental, I could have used a facility closer to me if I was not able to get the pick up truck....I was left without an option and had to pay for extra miles....didn't think that was very fair...
Janseen MAll good!!!
Marie GDrop off entrance was a bit tight and full to pull in due to large u-hual trucks parked on premises.
thomas nAbsolutely perfect!
Rafael cI have to say staff at this uhaul are very nice and personable. It's clean well kept and maintained staff are always eager to help with any questions or issues that may arise.
Jermaine M | Overall ExperienceThe truck was clean and ready for us at rental time. Rental pick-up and drop-off was easy. Couldn't have asked for a smoother experience!
Amanda ATruck had transmission problems
Douglas DThank you for providing a fine storage solution during my remodel . v/r MW Rutkowski
michael r | Overall ExperienceExcellent service onsite. Jason was very helpful, quick and friendly when we moved in. The only difficulty I had was with their call center. Very very long waits and it seems not possible to actually reach someone at the storage location office.
Ann S | Overall ExperienceEveryone was very helpful. Very smooth operation.
David USimple, easy and no hassle. Perfect job!
David W | Overall ExperienceTrailer is every Old
Pedro SPickup and drop off were handled promptly and professionally. Vehicle was clean and performed well.
david cTy have a very enjoyable experience
DOUGLAS RHad just what I needed at a great price.
darrin sI have another uhaul storage unit in another location and combined everything all in one unit ...I do recommend your storage facility to people and I do appreciate the cleanliness and secure access to my belongings thank you Uhaul at 600 grand army hwy Swansea ma
graciana s | Overall ExperienceGot the job done with no bullshit. Great job guys.
Damien SSorry trailer was great but had many rust particles left over from previous rental, other than that great rental.
Ozzie CFantastic team work if employees on both pick up and drop off - really helpful and friendly staff Thanks for making it a great experience
mark cGPS DIRECTIONS TO SEARS LANE NO ACCESS
John CMake sure rental is clean. Our rental was full of animal hair and smelled like urine. It clearly was detailed.
Geogre sEvery six months you raise the prices!! When I went to cancel the rental there was no worker on the property. Door was open, no one was there. When he finally showed up he was rude. The prior employees/manager were wonderful
MARIA H | Overall ExperienceGate always broke , water came and ruined some of my stuff
Mike F | Overall ExperienceRented several times at Swansea location without any issues.
damian mfine
Craig BWe opted out of our agreement five months early and we asked them to clean out the items that was left in the storage they did that without charge they’re very helpful and give us a refund on the rest of our year would recommend them to everyone they were very nice and very helpful
Arthur A | Overall ExperienceBusiness was closed but the lot attendant was friendly.
Robert VGreat service!! Always friendly and goes the extra mile !
Sharon NUnit was smaller than anticipated and not easily accessible
julie r | Online Move InThe staff and owner have excellent customer service, very accommodating and the location was very convenient right off of 195. Thank you, Bill
William S | Overall ExperienceStaff was very friendly
marcelina w | First ImpressionsWould be excellent , had to take some points away for the mold issues, other than that , your staff and set up is the best around
brandon r | Overall ExperienceJason was very helpful and friendly.
Ann S | First ImpressionsFacility was clean and easy accessible. Only issue is locks on overhead doors are hard to open or close with arthritic hands.
Joseph B | Overall ExperienceThe condition of both units I rent is terrible, especially for the price. For the most recent unit there is a large gap in the siding that exposes the unit to the elements. The door is bent and difficult to operate and lock. The other unit I rent is also falling apart and it smells like rodent.
Karen B | Online Move InEasy fast and convenient
Adam M | Online Move InThey were able to accommodate the needs of my storage for auto. Very quick sign up and payment process.
Lee S | First ImpressionsVery decent accommodations. Pleasure doing business.
andrew b | Overall ExperienceTo slow. One employee several customers
AUNDRA G | First ImpressionsI spent $72 in buckets of DryAir over the 5 months. It's an outdoor facility, so "clean" is relevant to the circumstances. Also depends on how long you plan to stay. Mine went longer than expected. For $20 more, moved to a climate controlled facility for the long term.
janis q | Overall ExperienceThe team was amazing and friendly. The general manager Craig Bird was fabulous and very helpful. Great all around.
Ron S | Overall ExperienceDetailed and efficient transaction. Thanks!
Malcolm M | First ImpressionsGreat service, very honest warning about storage during the summer months.
David C | First ImpressionsStaff were very helpful and pleasant.
JOSEPH C | Overall ExperienceVery friendly and professional personnel
Joseph C | Overall ExperienceThe unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we’d be moving thing by climbing a flight of stairs. Every storage unit I’ve used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Thank you
NOELLE C | Overall ExperienceThis was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses
Lori A | First ImpressionsSecure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!
dennis l | Overall ExperienceVery good
Maria V | First ImpressionsJAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.
denise m | First ImpressionsThis facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again
Kimberly O | Overall ExperienceTop notch customer service. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!
JASON A | Overall ExperienceI had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn’t a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!
Jonas D | Overall Experienceawsome staff , nice unit , nice experience, thank you
RICHARD C | Overall ExperienceTelephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.
Pierre B | Overall ExperienceWill use again if needed
Michael M | Overall ExperienceI have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan
Susan D | Overall ExperienceExcellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.
Willard K | Overall ExperienceVery helpful, and kind
julie w | First ImpressionsThese guys are always helpful and pleasant will use again for future needs 5 stars
Todd D | Overall ExperienceUhaul has always been my go to place when I'm in need of a storage place.
RICHARD A | Overall Experiencecost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.
pierre s | Overall ExperienceGreat facility and people. Rented for almost 2 years.
Robert M | Overall Experienceso far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently
Kimberly O | First ImpressionsA fast and efficient process, also reserved a truck, was excellent experience overall.
Linda M | Online Move InThe staff at U-Haul was Friendly and helpful Thank you
ROBERT M | Overall ExperienceWhen I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I’m glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.
Taiylor M | Online Move InVery convenient location. Friendly and helpful staff. Thank you!
Greg S | Overall ExperienceThe staff is really friendly and helpful.
rosa p | Overall ExperienceNo street level climate control
JUDITH K | Overall ExperienceVery good
Matthew C | Online Move InIt was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Thanks again!
Tenjing S | Online Move InI had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.
Bella C | First ImpressionsThis is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Highly recommended!
Nichole K | First ImpressionsAlways helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.
Lee S | Overall ExperienceJohn and other employees were kind and helpful. I thank them very much.
Katherine E | Overall ExperienceThe staff is very friendly and helpful.
Christine G | Overall ExperienceManger Mr Joe the Best
George B | Overall ExperienceJoe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.
Jeffrey M | Overall ExperienceAwesome
Fred m | Overall ExperienceExtremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was
Ashley C | Overall ExperienceThis was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an
melissa d | Overall ExperienceNeed more staff on to many customers for one staff member.
Christine L | First ImpressionsJoe was very helpful and professional.
Rita F | First ImpressionsEveryone was very nice and helpful for our short term rental. Highly recommend
Lisa R | Overall ExperienceAlways clean and safe, will definitely use your facility again when needed.
DONELE M | Overall ExperienceOur 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.
Elizabeth R | Overall ExperienceStaff was excellent, always willing to help.
HOWARD B | Overall ExperienceVery accommodating staff. Thx
Victor K | Overall ExperienceThank you for everything .
David g | Overall ExperienceNeeded a U-Haul within the same day was able to get it and dropped it off the next day
Richard A | First ImpressionsGreat Service from the staff!
David H | Overall Experiencei was using the out side storage for an RV and was very pleased with the location
tom o | Overall ExperienceI was very pleased with this u-haul
jennifer s | Overall ExperienceVery good
taylor m | Overall ExperienceThis my first time using a storage facility. I am very pleased with the way everything went.
Antonio B | Overall ExperienceThe average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.
James K | Overall ExperienceWorth the money
Tomas K | Overall ExperienceIt met all expectations
Janis R | Overall ExperienceI would go back without a thought.
KEVIN K | Overall ExperienceI will rent from here again
ANTHONY C | Overall ExperienceMy only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.
christine g | Overall ExperienceThe website and uhaul call center stated the units were drive up. However the flames are two narrow to get a uhaul moving truck into some areas.
andrew j | Overall ExperienceThis was my first time using a storage with UHaul and I was very pleased with the service and the staff was always helpful
todd s | Overall ExperienceI was waiting for a representative at the store, the representative took a call first instead of saying the person on the phone to wait.I was first there, before the call. WRONG
Karina p | Overall ExperienceJoe, and his team are fantastic. It’s the little things - like helping connect my trailer and showing me how to twist the chains because it becomes shorter and will not drag on the road. Thanks guys.
Derek S | Overall ExperienceGreat place.
MARGARET S | Overall ExperienceAlthough everything above well correct, when I went to retrieve my property after 6 months, (April-October) most of my larger furniture was covered in mold. Very unfortunate.
Bryan C | Overall ExperienceEverything was perfect
BOB A | Overall ExperienceJoe has been friendly, helpful, and professional over the years. I have appreciated the clean and secure space for off season storage of my cars.
MERIDETH E | Overall ExperienceThe facilities were in great shape and clean. Staff was friendly
STEPHANIE N | Overall ExperienceSuper convenient
Gail S | Overall ExperienceGreat service great people
RICHARD R | Overall ExperienceUhaul said I had a free month, but did not honor it. After renting the unit, the manager said abruptly "no free units". I had a truck full of stuff and had to take it. Would have chose a closer place
James P | Overall ExperienceIf my financial status didn't change, I never would have left. Completely satisfied.
MICHAEL G | Overall ExperienceGreat safe place for my RV Manager terrific
Brian S | Overall ExperienceThe manager, Joe and his staff are helpful and courteous. I will definitely use their services next winter.
DAVID O | Overall ExperienceJoe was amazing.
PAWTUCKET P | Overall ExperiencePerfect
Michael S | Overall ExperienceThank you so much guys! Have a great summer if I don't see you
Daniel P | Overall Experience