Customer Reviews for U-Haul Moving & Storage of Swansea

1,327 reviews

600 Gar Hwy   Swansea, MA 02777
(Rt 6)

(508) 679-0880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(508) 679-0880

600 Gar Hwy
Swansea, MA 02777
(Rt 6)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very good

Maria V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

JAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.

denise m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasimine t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLON J. 
Rating:
5.0

Great job

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

ANTONE S. 
Rating:
4.0

Customer did not leave a comment.

emily m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
4.0

Customer did not leave a comment.

Sharon D.  |  First Impressions 
Rating:
5.0

This facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again

Kimberly O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINA A. 
Rating:
5.0

Top notch customer service. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!

JASON A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Nothing I had a great experience here ty

SHERRIE B. 
Rating:
5.0

Truck was brand-y new and renting it without an online reservation was super easy. Rate was fantastic too.

CHRISTOPHER P. 
Rating:
5.0

No improvement needed. I also just rented an indoor 5x5 storage unit and the facility is immaculately clean and well lighted.

COLIN T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

ALVIN H. 
Rating:
5.0

No need for improvement the staff was great as was the ease of pickup and drop off

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

CATIA F. 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
5.0

I haul employee was thorough and I was helped quickly.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Gilberto T. 
Rating:
3.0

I had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn't a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!

Jonas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
4.0

Customer did not leave a comment.

Duane U. 
Rating:
5.0

No suggestions. My rental worked out perfectly. The process was handled quickly. Both picking up the truck and returning it were simple. And all personnel were professional and clear in their communications. I was very glad that I chose this facility for my rental truck.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Beth L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW I. 
Rating:
5.0

Good job your the best

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

Koren W. 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  Overall Experience 
Rating:
5.0

Swansea U-Haul has never disappointed me. Professional, prompt, courteous.

JOHN B. 
Rating:
5.0

awsome staff , nice unit , nice experience, thank you

RICHARD C.  |  Overall Experience 
Rating:
5.0

It was all good.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

Mary Ann K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Jahanah M.  |  Online Move In 
Rating:
4.0

Telephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.

Pierre B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
1.0

The trailer I rented was a 6x12 but no we're did it say that the tailgate is allot smaller. I drove 1.5h to go pick up my can-am motorcycle and it wouldn't fit. When I rent a 6x12 with a tailgate I assumed the whole tailgate goes down. I will not rent again. It cost me another $300 to get my equipment delivered. There should be a warning stating the gate is smaller than the trailer.

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

LANCE B. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Dianne J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

This trip I was just starting to unpack and realized what I was trying to carry all at once was to much. I putting down a small lamp on the passenger seat I also put down the key. Shortly after I reached for the key and instantly knew it was in the truck. Well, panic set in... now what? Uhaul contacted a company that came out and rescued the key and my move. Thank you Uhaul, you've always been my moving rental company. Uhaul has been there for local moves, interstate moves going round trip and one way trips. I highly recommend there trucks and Vans!

Susan L. 
Rating:
5.0

None

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Deanna D. 
Rating:
3.0

I made a reservation for a cargo van was told it was there to pick up at 3:15 p.m. got there at 3:00 the van never came back. We had to switch to a pickup truck that came in, it was loaded with dog for and had a little bit of an odor. The rate I was quoted on the phone was $145 at the end of the night when I check the truck in I was billed $160. This is not the first time that I've had a problem renting a truck from U-Haul. I am a repeat customer but I may be going somewhere else. I don't like making a reservation for something that is not even there.

RICHARD M. 
Rating:
5.0

As always. Everything was great . Quick check in and checkout . Will definitely use again

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

The man who helped me was very kind and even though he was dealing with many issues due to a prior customer as I could not get the truck I wanted he was very accommodating and helped me. I wish there was more people like him who are easy to deal with.

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

RONALD G.  |  First Impressions 
Rating:
1.0

Uhaul is horrible! Didn't have the size truck I reserved a month in advance causing me to add 8 hours gas and tolls to make two trips

DIANE H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Q. 
Rating:
4.0

NOTHING they were very friendly but yet very professional.

MARY B. 
Rating:
5.0

Top notch operation.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Very helpful, and kind

julie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

Excellent

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Dude was good, efficient, had the truck ready to go. 10/10

Charles K. 
Rating:
5.0

Customer did not leave a comment.

RONEY D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Everything was great

Anthony L. 
Rating:
5.0

Super easy to return, very quick and easy

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

GARRE M. 
Rating:
5.0

Everything was good.

RICHARD H. 
Rating:
5.0

I was going to pick up a truck using the app but I was having trouble. So I decided to go inside the store and ask for help. The two uhaul workers were great. Super nice and very efficient. They both help me with my first time renting with uhaul. It made me realize that human help is so much better.

ANDRE R. 
Rating:
5.0

Customer did not leave a comment.

Matthew V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KELMA D. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

Great team, excellent experience.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY A. 
Rating:
5.0

Nice clean facility, staff was knowledgeable and friendly had my vehicle ready and I was on the road quickly. Well done!

WILLIAM S. 
Rating:
5.0

Staff at this location are amazing Richard is outstanding with customer service and so is Craig would definitely recommend this location.

JUDITH I. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

The service in Swansea was absolutely outstanding

Jason R. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Excellent experience overall!

BARRY E. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

out standing service

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

so far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently

Kimberly O.  |  First Impressions 
Rating:
5.0

Super easy drop off.

Mary B. 
Rating:
2.0

If you are renting a 15' box truck and it costs $1100 bucks it should be 15' not 12' not happy with the price or size of truck couldn't fit 1 bedroom apartment in the truck not happy

DAVID C. 
Rating:
2.0

The front desk attendent gave me an attitude when I showed up at the site to collect the vehicle for the morning. I inspected the vehicle before I took it off the lot. On my way to return the vehicle, I opened the windows for air and passenger side window had issues going up. When I turned the fan on in the vehicle it had a horrible rattling sound. I let the attendant know the issues when I returned the vehicle. He didn't seem to care much about either issue, just turning the vehicle over to the next person.

JENNIFER J. 
Rating:
4.0

Parking lot is tiny and I rented a trailer. I had to put it in the handicap spot because.skmebody double parked in the only 2 overnight drop off spots

ANTHONY E. 
Rating:
4.0

It was way too expensive for just a 30 mile round trip 15mi each way cost me 80 dollars not mention the 20 on gas. Incredible how capitalism works

MICHAEL M. 
Rating:
5.0

The bar code at key box would not scan. I ended up having to see the rep inside. Contactless pick up would not have worked . Otherwise this rental experience was flawless!!!

John P. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Could not have been easier. Great job.

Steven A. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
1.0

I waited inside for 15 minutes, and no one was around. I called the location phone number and I looked around outside and no one came. Finally a worker showed up in the front and was nice, but not apologetic for the wait. Overall a disappointing experience.

JOSEPH N. 
Rating:
5.0

Service was great! Picking up and returning trailer.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN L. 
Rating:
5.0

Great Customer Service

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

DAVID Z. 
Rating:
3.0

Nothing but praise for the people working there and one gentleman in particular made returning the trailer a breeze but the place is rather limited in space and for anyone not use to hauling a trailer may find the tight quarters rather daunting but that said the staff makes picking up and returning a trailer pretty much effortless, certainly nothing to worry about,

PAUL B. 
Rating:
5.0

Not sure

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Dominick I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

A fast and efficient process, also reserved a truck, was excellent experience overall.

Linda M.  |  Online Move In 
Rating:
5.0

The whole process was quick and easy and the employees were friendly and courteous.Will definitely use this facility again

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Everything was great

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

THERESA H. 
Rating:
5.0

A very quick and efficient check in, customer service, move in, and drop off included 10'' truck and small storage unit which was exactly what was needed..

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The entire company has come a long way...and I've used most all locations in Southeast Mass.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

I do have to say that the person who took my reservation was beyond rude. At one point when I was trying to ask her a question she hung up on me. it seemed like she couldn't have been bothered to answer my questions. it wasn't until we got to the U-Haul location in Swansea that the young man behind the counter was beyond sweet and very helpful. I think if you're going to have people answer your phone you should train them in basic civility

ANNMARIE M. 
Rating:
4.0

Please make sure the customer understands that they are only responsible for the gas they use. They told me the truck was full and to return it that way. But it took 6 gallons for me to refill it and I only drove 30.2 miles. No refund . I ate the $13.00 for gas.

Paul A. 
Rating:
5.0

Joe was very helpful and professional.

Rita F.  |  First Impressions 
No reviews have been submitted for this location.

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