My second week of renting..very satisfied there is always a truck available cos I needed it on the spot...service gentleman was very curtious in serving services...
LYNN MCustomer Reviews for U-Haul Moving & Storage of Swansea
Testimonials From Recent Customers
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Was soon glad there was a van available on Wednesday...needed to pic up furniture that day...the boss was excellent in his service..will be going back soon...thank you...
lynn mEveryone was great.excellent job.
CHRISTOPHER PGentleman at the location was very friendly and helpful, explained options and details.
JONATHAN AAll of their staff members were very friendly, and the cargo van was in great shape and clean in interior and exterior. Once I return the vehicle, the charges were accurately sent in a receipt in the application was updated accordingly. Very positive experience at this location.
STEPHEN OStaff was diligent in making my experience painless. Very helpful in making sure I was satisfied with last minute adjustments in my reservation. I will definitely use this location again!
WILLIAM JI will be recommending Home Depot truck rentals to everyone that I know and warn them about U-Haul I went a few exists on the highway noticed I used almost a full tank brought the truck right back with the same amount of gas originally and still got charged $50 to do so .
COLLEEN CAgain, excellent service. Seamless. U-Haul representative was very friendly, polite and efficient.
JAMES CGreat gas mileage rental went well
CRAIG BThe staff are very helpful, knowledgeable and kind.
JASON AVery smooth pickup and drop off. Trailer was new and perfect.
MICHAEL DI still have another unit upstairs.
audrey p | Overall ExperienceI ordered and reserved truck in Taunton and uhaul sent me to Swansea to pick it up. Uhaul should have made sure the truck was at its original reservation point instead of making customer drive to go get it…and uhaul notified me the day before my pick up date The guy in Swansea should be fired. A miserable man offering miserable customer service. Period
Robyn WI wouldn't say there's anything to improve, I just wanted to note that the gentleman that assisted me was amazing , very informative and very helpful!
MARK FI was cought in traffic and Jason was understanding and stood to acomade my needs great place!!
ian mYou screwed me over and over charged. Incompetence at its finest
RUBEN BVery good
Michael W | Overall ExperienceMy reservation was initially for another location. Church St New Bedford. This is the second time I've reserved a trailer and has not been available upon pickup. Frustrating that the items I reserved are not present when I reserve them. Inconvenient.
NELSON TMore staff in the office would assist in the rental process. There was a waiting line.
Thomas GI am VERY dissatisfied with the process of the return in Swansea, MA. We arrived 10 minutes before the required drop off time. Needed to wait as there was only 1 staff. He then went to help other customers and said he'd email a receipt. He emailed the receipt with a drop off time over half an hour after we arrived for the return. Because of this I am being charged a full extra day AND insurance. I've tried contesting the charges and need to wait up to 72 hours for a response. I'm extremely dissatisfied with the drop off process and that the costs were already taken from my card without explanation. This is unacceptable. If the drop off location doesn't have enough staff to attend to customers the customer should not be charged because they had to wait, AND until the staff had a moment to go into a computer to log the return after assisting other customers. Nor should this occur without explanation to the customer and a signature. I'm also quite upset that I have to wait 72 hours for resolution. I called within an hour and a half of the return. It's frustrating to have an experience like this at drop off especially since the rest of the experience was positive
DAWN WGreat staff and service
Jon R.
John C | Online Move InIt was a pleasant experience. The app was easy to use. The service at the location was excellent
Laurie TPleasant staff and always helpful,
damian mAll went well, great customer service. Thank you!
Bellande BIn and out. Great service!!!
Ray PI just want to take the time to say that Craig, and his staff and facilities were amazing!!! In an very difficult time for my family. I have already mentioned it to several people how great of an experience I had . Thank you so much, Brian Joseph James McMahon 427 Mount Fair Circle Swansea,Ma 02777 (774) 714-0972
brian m | Overall ExperienceEverything went absolutely flawless from phone call reservation to same day pick up. Just AWESOME!!!!
Joey MThis place was great. First time at a U-Haul and the paperwork was quick, all my questions were answered immediately, and I picked up and went less than 10 minutes after getting there. Return was just as easy. Guy was already outside, asked me some quick easy questions, and I was in my own car within 2 minutes, knowing the receipt would be emailed to me.
Cameron BNice customer service and friendly throughout the whole process.
JOHN G5 Stars to Craig!!!
Ray PEveryone is very helpful, profesional and knowledgeable especially Craig and Brian. I highly recommend this uhaul storage in Swansea, MA. I've use this storage here and rent trucks many times. Everytime with a wonderful experience. Thats why I continúe to comeback due to the amazing staff and cleaniness too. Thank you ALL your "GREAT" work, it doesn't get unnoticed.
Nancy P | First ImpressionsWe rent several times a year for business and personal. This location has the best customer service. Owner is typically onsite and always a pleasure to work with.
Debra GGreat experience. Very helpful, spoke through experience.
Christopher m | First ImpressionsThe gate door was defective could not closed. Called office known problem. Never fixed
Thomas TThe personnel were overworked. They were friendly, but could not keep up with customers and phone calls
Gregory CGreat experience. A job well done
Marjorie LService was great!
Laura CAnother simple, easy, perfect rental. There was a small glitch with the equipment. But I was given plenty of time and noticed to work around it. Extremely satisfied.
David WHave always used a UHaul facility and have not been disappointed.
paul o | Overall Experienceawesome staff
roland m | First Impressions⭐️⭐️⭐️⭐️⭐️
Edgar VOnly issue I had was a small water leak in the back drivers side of the trailer .
jose aI want to single out Craig Bird for his outstanding customer service and going above and beyond. He's a great guy!!
maryann m | First ImpressionsGreat employees at the Swansea location. Van rental was smooth and convenient! ¡Gracias!
Jill CCheck-in and -out were both very easy; the truck was ready and waiting, and fit my needs perfectly; a great experience, thank you
Charles WThere is a water leak in unit #98. I didn't realize this until too late. I came after a storm and found a table I had in there wet and the floor was wet. Some papers and books were warped. Also, I always get an email telling me to correct my address. Even tho I've gone to the facility 3 times to have it changed and even called customer service. No one cared enough to actually change it. (That's just frustrating more than anything. The water is the main problem.)
Tomas g | Overall ExperienceI rent to the five by eight I needed a larger unit. They would not refund me anything, as I already paid for both units. Stated because I didn't online I'm not eligible for a refund. Not even a portion. This is terrible service. I have been there may be a week.
melanie v | Online Move InI rented a smaller storage unit. I realized it was too small after maybe a week. I now have a lot of unit but cannot get A. Refund for my smaller unit. I don't think this is fair. I will not be going back to you. How once I get my stuff out.
melanie v | Overall ExperienceAll staff I talked to, on phone, at pickup, and drop off were all exceptionally friendly and helpful. The whole process was easy and went so smoothly. I would HIGHLY recommend this location and its services to anyone.
Erin FWe arrived at our pick up time but couldn't access the truck, had to wait till 7am till an employee showed up even though we opted for the mobile pick up much earlier. We sat waiting.
Olivia SThey were great. I had a confusing situation at first, but one call squared everything away. Also saved me tons of money fixing my booking. The confusion was my fault ,but they handle it perfectly. Gracias
JASON PVery friendly and professional employees. Thank you for the good service.
Edgar VNada
linda bThe drop off of my 6' x 12' trailer was a little more complicated than I expected. There wasn't a lot of room left in the customer lot so I had to leave it in the self storage area. Otherwise customer service was exceptional. I will be using this location more regularly because of the exceptional services.
luke bStaff was polite and time was impeccable on getting rental. Keep up the good work.
Donald HThe individuals I dealt with were friendly and personable. The process was easy!
Carol VNothing, everything was perfect
Mike MCustomer service representative was attentive, knowledgeable and friendly. Quick service!
glenn sOriginally reserved at another location, but the 15 foot truck was unavailable (keys in a lock box, but unable to open). Redirected to site on GAR Highway and they were helpful in setting up for a 15 foot truck. Got me to underway quickly.
Jim FNo improvement needed. There were 2 gentlemen there when I walked in and they were very courteous and assisted me with all my needs. I appreciate their help. Gracias.
Rui DThe guys at the service desk were great! Polite and efficient customer service!
Linda BExcellent check in and check out. Both employees that I met were conscientious, pleasant, and professional.
Nicholas BStorage was just as good as I expected, clean and never got wet during the storms.
Anthony A | Overall ExperienceIt was a pleasure doing business with them.
vanessa c | First ImpressionsI really appreciate the amazing customer service!
toddye A | First ImpressionsI have to say staff at this uhaul are very nice and personable. It's clean well kept and maintained staff are always eager to help with any questions or issues that may arise.
Jermaine M | Overall ExperienceThank you for providing a fine storage solution during my remodel . v/r MW Rutkowski
michael r | Overall ExperienceExcellent service onsite. Jason was very helpful, quick and friendly when we moved in. The only difficulty I had was with their call center. Very very long waits and it seems not possible to actually reach someone at the storage location office.
Ann S | Overall ExperienceSimple, easy and no hassle. Perfect job!
David W | Overall ExperienceI have another uhaul storage unit in another location and combined everything all in one unit ...I do recommend your storage facility to people and I do appreciate the cleanliness and secure access to my belongings thank you Uhaul at 600 grand army hwy Swansea ma
graciana s | Overall ExperienceEvery six months you raise the prices!! When I went to cancel the rental there was no worker on the property. Door was open, no one was there. When he finally showed up he was rude. The prior employees/manager were wonderful
MARIA H | Overall ExperienceGate always broke , water came and ruined some of my stuff
Mike F | Overall ExperienceWe opted out of our agreement five months early and we asked them to clean out the items that was left in the storage they did that without charge they’re very helpful and give us a refund on the rest of our year would recommend them to everyone they were very nice and very helpful
Arthur A | Overall ExperienceUnit was smaller than anticipated and not easily accessible
julie r | Online Move InThe staff and owner have excellent customer service, very accommodating and the location was very convenient right off of 195. Thank you, Bill
William S | Overall ExperienceStaff was very friendly
marcelina w | First ImpressionsWould be excellent , had to take some points away for the mold issues, other than that , your staff and set up is the best around
brandon r | Overall ExperienceJason was very helpful and friendly.
Ann S | First ImpressionsFacility was clean and easy accessible. Only issue is locks on overhead doors are hard to open or close with arthritic hands.
Joseph B | Overall ExperienceThe condition of both units I rent is terrible, especially for the price. For the most recent unit there is a large gap in the siding that exposes the unit to the elements. The door is bent and difficult to operate and lock. The other unit I rent is also falling apart and it smells like rodent.
Karen B | Online Move InEasy fast and convenient
Adam M | Online Move InThey were able to accommodate the needs of my storage for auto. Very quick sign up and payment process.
Lee S | First ImpressionsVery decent accommodations. Pleasure doing business.
andrew b | Overall ExperienceTo slow. One employee several customers
AUNDRA G | First ImpressionsI spent $72 in buckets of DryAir over the 5 months. It's an outdoor facility, so "clean" is relevant to the circumstances. Also depends on how long you plan to stay. Mine went longer than expected. For $20 more, moved to a climate controlled facility for the long term.
janis q | Overall ExperienceThe team was amazing and friendly. The general manager Craig Bird was fabulous and very helpful. Great all around.
Ron S | Overall ExperienceDetailed and efficient transaction. Thanks!
Malcolm M | First ImpressionsGreat service, very honest warning about storage during the summer months.
David C | First ImpressionsStaff were very helpful and pleasant.
JOSEPH C | Overall ExperienceVery friendly and professional personnel
Joseph C | Overall ExperienceThe unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we'd be moving thing by climbing a flight of stairs. Every storage unit I've used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Gracias
NOELLE C | Overall ExperienceThis was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses
Lori A | First ImpressionsSecure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!
dennis l | Overall ExperienceVery good
Maria V | First ImpressionsJAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.
denise m | First ImpressionsThis facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again
Kimberly O | Overall ExperienceTop notch customer service. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!
JASON A | Overall ExperienceI had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn't a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!
Jonas D | Overall Experienceawsome staff , nice unit , nice experience, thank you
RICHARD C | Overall ExperienceTelephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.
Pierre B | Overall ExperienceWill use again if needed
Michael M | Overall ExperienceI have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan
Susan D | Overall ExperienceExcellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.
Willard K | Overall ExperienceVery helpful, and kind
julie w | First ImpressionsThese guys are always helpful and pleasant will use again for future needs 5 stars
Todd D | Overall ExperienceUhaul has always been my go to place when I'm in need of a storage place.
RICHARD A | Overall Experiencecost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.
pierre s | Overall ExperienceGreat facility and people. Rented for almost 2 years.
Robert M | Overall Experienceso far my first day was good Jay who s