Customer Reviews for U-Haul Moving & Storage of Swansea

1,681 reviews

600 Gar Hwy   Swansea, MA 02777
(Rt 6, target store)

(508) 679-0880

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 679-0880

600 Gar Hwy
Swansea, MA 02777
(Rt 6, target store)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The drop off of my 6' x 12' trailer was a little more complicated than I expected. There wasn't a lot of room left in the customer lot so I had to leave it in the self storage area. Otherwise customer service was exceptional. I will be using this location more regularly because of the exceptional services.

luke biello 
Rating:
5.0

Customer did not leave a comment.

Michael Ristuccia 
Rating:
5.0

Staff was polite and time was impeccable on getting rental. Keep up the good work.

Donald Holt 
Rating:
5.0

The individuals I dealt with were friendly and personable. The process was easy!

Carol Viveiros 
Rating:
5.0

Customer did not leave a comment.

Manny NUNES 
Rating:
5.0

Nothing, everything was perfect

Mike Medo 
Rating:
5.0

Customer did not leave a comment.

Shannon Ott  |  Overall Experience 
Rating:
5.0

Customer service representative was attentive, knowledgeable and friendly. Quick service!

glenn shepardson 
Rating:
5.0

Customer did not leave a comment.

Corey Vitucci 
Rating:
5.0

Originally reserved at another location, but the 15 foot truck was unavailable (keys in a lock box, but unable to open). Redirected to site on GAR Highway and they were helpful in setting up for a 15 foot truck. Got me to underway quickly.

Jim Frantz 
Rating:
5.0

No improvement needed. There were 2 gentlemen there when I walked in and they were very courteous and assisted me with all my needs. I appreciate their help. Thank you.

Rui Deoliveira 
Rating:
5.0

Customer did not leave a comment.

Melissa Richard 
Rating:
4.0

Customer did not leave a comment.

Gary Barboza 
Rating:
5.0

The guys at the service desk were great! Polite and efficient customer service!

Linda Botelho 
Rating:
4.0

Customer did not leave a comment.

Betty Prescott 
Rating:
5.0

Excellent check in and check out. Both employees that I met were conscientious, pleasant, and professional.

Nicholas Bernier 
Rating:
4.0

Customer did not leave a comment.

DAVID ZIDE 
Rating:
5.0

Customer did not leave a comment.

frank dasilva 
Rating:
5.0

Customer did not leave a comment.

tom sneed 
Rating:
5.0

Storage was just as good as I expected, clean and never got wet during the storms.

Anthony A Bacenet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john landry  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Courtney Lima 
Rating:
5.0

Very pleased with the handling of my rental. The service and help attaching the trailer and tips for a safe trip.

David Pacheco 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gracia 
Rating:
4.0

Customer did not leave a comment.

Leslie fitzgibbon 
Rating:
5.0

Customer did not leave a comment.

thomas gifford 
Rating:
5.0

Customer did not leave a comment.

Barbara Saunders 
Rating:
5.0

Fantastic service!

DAVID COMENITZ 
Rating:
5.0

Customer did not leave a comment.

Robert Donadio 
Rating:
5.0

The whole process was quick and easy!

Kelly Ann Medina 
Rating:
5.0

Customer did not leave a comment.

Jessica Rodrigues 
Rating:
5.0

Customer did not leave a comment.

Robin Livramento  |  Overall Experience 
Rating:
3.0

Don’t charge me for gas when I filled it more than what I left it with a a gas station a mile away. What a scam.

Maegan O'Sullivan 
Rating:
5.0

The fellow who helped with drop off was efficient and friendly.

John Garofano 
Rating:
5.0

Customer did not leave a comment.

Albert McCormick  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with them.

vanessa comeau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Wagner 
Rating:
5.0

Customer did not leave a comment.

Ruben Pimentel 
Rating:
5.0

Craig and crew great as always

Ray Peixoto 
Rating:
5.0

Customer did not leave a comment.

luis albert  |  First Impressions 
Rating:
5.0

Employee was extremely helpful...backed me up to trailer and connected it for me and made sure all the lights worked...overall a very enjoyable experience and would definitely use this uhaul store again in the future...

bryan normandin 
Rating:
5.0

Very nice management great people

Richard Martins 
Rating:
5.0

I really appreciate the amazing customer service!

toddye Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spencer Berryman 
Rating:
4.0

Comments for you Uhaul---the truck I wanted was in a fender bender, and I was not notified until 2 hours before my rental, I could have used a facility closer to me if I was not able to get the pick up truck....I was left without an option and had to pay for extra miles....didn't think that was very fair...

Janseen Moniz 
Rating:
5.0

All good!!!

Marie Giard 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PACHECO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah Fleurent  |  Overall Experience 
Rating:
4.0

Drop off entrance was a bit tight and full to pull in due to large u-hual trucks parked on premises.

thomas nyhuis 
Rating:
5.0

Absolutely perfect!

Rafael cardenas 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS RIOUX  |  Overall Experience 
Rating:
5.0

I have to say staff at this uhaul are very nice and personable. It's clean well kept and maintained staff are always eager to help with any questions or issues that may arise.

Jermaine Mcginn  |  Overall Experience 
Rating:
5.0

The truck was clean and ready for us at rental time. Rental pick-up and drop-off was easy. Couldn't have asked for a smoother experience!

Amanda Afonso 
Rating:
3.0

Truck had transmission problems

Douglas Dopart 
Rating:
5.0

Thank you for providing a fine storage solution during my remodel . v/r MW Rutkowski

michael rutkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Barrett 
Rating:
5.0

Customer did not leave a comment.

Julie Almeida 
Rating:
5.0

Customer did not leave a comment.

Antonio Sousa 
Rating:
5.0

Customer did not leave a comment.

Jason Veras 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL SOUSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Veras 
Rating:
3.0

Excellent service onsite. Jason was very helpful, quick and friendly when we moved in. The only difficulty I had was with their call center. Very very long waits and it seems not possible to actually reach someone at the storage location office.

Ann Sanford-karp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mat Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark Galeone 
Rating:
5.0

Customer did not leave a comment.

Sandra Cronauer-Mitra 
Rating:
3.0

Customer did not leave a comment.

Jason Williams 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS RIOUX 
Rating:
5.0

Customer did not leave a comment.

Thomas Potter 
Rating:
5.0

Customer did not leave a comment.

Mark DeSousa 
Rating:
5.0

Customer did not leave a comment.

Deborah Fleurent  |  First Impressions 
Rating:
4.0

Everyone was very helpful. Very smooth operation.

David Unger 
Rating:
1.0

Simple, easy and no hassle. Perfect job!

David Williams  |  Overall Experience 
Rating:
5.0

Trailer is every Old

Pedro Silva 
Rating:
5.0

Customer did not leave a comment.

William Talbot 
Rating:
5.0

Pickup and drop off were handled promptly and professionally. Vehicle was clean and performed well.

david cabral 
Rating:
5.0

Ty have a very enjoyable experience

DOUGLAS RIOUX 
Rating:
5.0

Customer did not leave a comment.

Delphine Ferreira 
Rating:
5.0

Customer did not leave a comment.

Keith Andrade 
Rating:
5.0

Had just what I needed at a great price.

darrin smith 
Rating:
5.0

I have another uhaul storage unit in another location and combined everything all in one unit ...I do recommend your storage facility to people and I do appreciate the cleanliness and secure access to my belongings thank you Uhaul at 600 grand army hwy Swansea ma

graciana silva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Cronan 
Rating:
4.0

Customer did not leave a comment.

Louie Oliveria 
Rating:
4.0

Customer did not leave a comment.

Vincent Calio 
Rating:
5.0

Got the job done with no bullshit. Great job guys.

Damien Santos 
Rating:
3.0

Customer did not leave a comment.

MEHTAB AKHTAR 
Rating:
4.0

Sorry trailer was great but had many rust particles left over from previous rental, other than that great rental.

Ozzie Caldeira 
Rating:
5.0

Fantastic team work if employees on both pick up and drop off - really helpful and friendly staff Thanks for making it a great experience

mark canha 
Rating:
5.0

GPS DIRECTIONS TO SEARS LANE NO ACCESS

John Cady 
Rating:
3.0

Make sure rental is clean. Our rental was full of animal hair and smelled like urine. It clearly was detailed.

Geogre santos 
Rating:
3.0

Every six months you raise the prices!! When I went to cancel the rental there was no worker on the property. Door was open, no one was there. When he finally showed up he was rude. The prior employees/manager were wonderful

MARIA Holmes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERT LECOMTE 
Rating:
5.0

Customer did not leave a comment.

william peckham 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Elmasian 
Rating:
5.0

Customer did not leave a comment.

john Monterio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WINSTON HENDRICK  |  Overall Experience 
Rating:
2.0

Gate always broke , water came and ruined some of my stuff

Mike Fletcher  |  Overall Experience 
Rating:
5.0

Rented several times at Swansea location without any issues.

damian mello 
Rating:
4.0

Customer did not leave a comment.

marie martinez 
Rating:
3.0

Customer did not leave a comment.

JOHN COOK 
Rating:
5.0

fine

Craig Bird 
Rating:
5.0

We opted out of our agreement five months early and we asked them to clean out the items that was left in the storage they did that without charge they’re very helpful and give us a refund on the rest of our year would recommend them to everyone they were very nice and very helpful

Arthur Arruda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james cortes 
Rating:
4.0

Business was closed but the lot attendant was friendly.

Robert Valley 
Rating:
5.0

Customer did not leave a comment.

Mark Lajoie 
Rating:
5.0

Customer did not leave a comment.

Pupline camara 
Rating:
5.0

Customer did not leave a comment.

Michael Marley 
Rating:
5.0

Customer did not leave a comment.

ROBERT AUBIN 
Rating:
5.0

Great service!! Always friendly and goes the extra mile !

Sharon Nahas 
Rating:
5.0

Customer did not leave a comment.

Austin Leite 
Rating:
5.0

Customer did not leave a comment.

Del Thurston 
Rating:
5.0

Customer did not leave a comment.

Carmen DeGeorge 
Rating:
5.0

Customer did not leave a comment.

Carmen Degeorge 
Rating:
5.0

Customer did not leave a comment.

peter braeunig 
Rating:
5.0

Customer did not leave a comment.

Lenneth Albaneise 
Rating:
5.0

Customer did not leave a comment.

Craig Bird 
Rating:
2.0

Upon arriving for our 630 rental, the door was locked at 640. I had called earlier in the day to state we may run a couple minutes behind due to myself being at work later. I was told the location closed at 7 so it was no issue. My husband arrived at 640 and a man approached the door stating we no longer had a reservation because we were late. I explained that I had called and the man stated he had “places to be” and could not let us in. I told him the location closes at 7 and we should be accommodated. He then proceeded to ask me what I do for a living and that I do not understand that he has other priorities. Will not be renting from this location going forward. This kind of put us off from wanting to use UHaul again in the future

Hannah Mavel 
Rating:
5.0

Someone came out immediately when I drove up, greeted me, asked if everything went well, and printed a receipt. A very good customer experience!

David Cozzens 
Rating:
2.0

Unit was smaller than anticipated and not easily accessible

julie ramos-gagliardi  |  Online Move In 
Rating:
5.0

Very easy process.

James Lawton 
Rating:
5.0

Nothing everything was perfect. I was in and out and on the road in no time.

Adam Wells 
Rating:
5.0

Customer did not leave a comment.

Pedro Rovles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

Paul Bedard 
Rating:
5.0

Excellent help and workers very courteous

Daniel Andrade 
Rating:
5.0

The staff was great in insuring we got the right size truck for the job. They did all they could to make the experience successful.

Frank Picciotti 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Daigle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ashley diaz  |  First Impressions 
Rating:
5.0

The staff and owner have excellent customer service, very accommodating and the location was very convenient right off of 195. Thank you, Bill

William Scrabak  |  Overall Experience 
Rating:
5.0

Staff was very friendly

marcelina woodley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT AMARAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Livramento  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREKR GRATTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREKR GRATTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OBLATORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise mello  |  Overall Experience 
Rating:
3.0

Would be excellent , had to take some points away for the mold issues, other than that , your staff and set up is the best around

brandon rose  |  Overall Experience 
Rating:
5.0

Jason was very helpful and friendly.

Ann Sanford-karp  |  First Impressions 
Rating:
4.0

Facility was clean and easy accessible. Only issue is locks on overhead doors are hard to open or close with arthritic hands.

Joseph Brum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresinaha santos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN WAJDA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Seitz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paula & Nelson Costa  |  Overall Experience 
Rating:
1.0

The condition of both units I rent is terrible, especially for the price. For the most recent unit there is a large gap in the siding that exposes the unit to the elements. The door is bent and difficult to operate and lock. The other unit I rent is also falling apart and it smells like rodent.

Karen Brooks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Walter Gebski  |  Overall Experience 
Rating:
4.0

Easy fast and convenient

Adam Miranda  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAIME LAMOUREAUX  |  Overall Experience 
Rating:
5.0

They were able to accommodate the needs of my storage for auto. Very quick sign up and payment process.

Lee Slater  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline Lachance  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH LEPAGE  |  Overall Experience 
Rating:
5.0

Very decent accommodations. Pleasure doing business.

andrew brisbon  |  Overall Experience 
Rating:
3.0

To slow. One employee several customers

AUNDRA GILLYOURD  |  First Impressions 
Rating:
3.0

I spent $72 in buckets of DryAir over the 5 months. It's an outdoor facility, so "clean" is relevant to the circumstances. Also depends on how long you plan to stay. Mine went longer than expected. For $20 more, moved to a climate controlled facility for the long term.

janis quick  |  Overall Experience 
Rating:
5.0

The team was amazing and friendly. The general manager Craig Bird was fabulous and very helpful. Great all around.

Ron Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Campbell  |  Online Move In 
Rating:
5.0

Detailed and efficient transaction. Thanks!

Malcolm McFarland  |  First Impressions 
Rating:
5.0

Great service, very honest warning about storage during the summer months.

David Cozzens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Brum  |  First Impressions 
Rating:
5.0

Staff were very helpful and pleasant.

JOSEPH CHRETIEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Twaits  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LILLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Mendes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORRAINE WILLIAMS  |  First Impressions 
Rating:
5.0

Very friendly and professional personnel

Joseph Chretien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angelo borges  |  Overall Experience 
Rating:
5.0

The unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we’d be moving thing by climbing a flight of stairs. Every storage unit I’ve used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Thank you

NOELLE CROSBY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NOELLE CROSBY  |  First Impressions 
Rating:
5.0

This was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses

Lori A Gildea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrica Shaker  |  Overall Experience 
Rating:
5.0

Secure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!

dennis lima  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Lheureux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

domingo ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Reis  |  First Impressions 
Rating:
5.0

Very good

Maria Valverde  |  First Impressions 
Rating:
5.0

JAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.

denise mello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Wall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jasimine taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emily miranda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Dagen  |  First Impressions 
Rating:
5.0

This facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again

Kimberly O'Donoghue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason garcia  |  First Impressions 
Rating:
5.0

Top notch customer service. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!

JASON ALLISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL NUNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Germain  |  Online Move In 
Rating:
3.0

I had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn’t a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!

Jonas Dalton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Lacroix  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis Resendes  |  Overall Experience 
Rating:
5.0

awsome staff , nice unit , nice experience, thank you

RICHARD CARLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jahanah Mohamed  |  Online Move In 
Rating:
4.0

Telephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.

Pierre Burgers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Snelgrove  |  Overall Experience 
Rating:
4.0

Will use again if needed

Michael Medeiros  |  Overall Experience 
Rating:
5.0

I have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan

Susan Dumais  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne Johnson  |  Online Move In 
Rating:
5.0

Excellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.

Willard Kalif  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Leroyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD GAGNON  |  First Impressions 
Rating:
5.0

Very helpful, and kind

julie witsen  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MARCO CORREIA  |  Overall Experience 
Rating:
5.0

These guys are always helpful and pleasant will use again for future needs 5 stars

Todd Desjardins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Ott  |  Overall Experience 
Rating:
5.0

Uhaul has always been my go to place when I'm in need of a storage place.

RICHARD A BRODEUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Valcourt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHALL TAITZ  |  Overall Experience 
Rating:
2.0

cost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.

pierre salomon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Armanda Demelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Greeman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH TAYLOR  |  Overall Experience 
Rating:
5.0

Great facility and people. Rented for almost 2 years.

Robert Mcelroy  |  Overall Experience 
Rating:
5.0

so far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently

Kimberly O'Donoghue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Martin  |  Overall Experience 
Rating:
5.0

A fast and efficient process, also reserved a truck, was excellent experience overall.

Linda Modiste  |  Online Move In 
Rating:
5.0

The staff at U-Haul was Friendly and helpful Thank you

ROBERT MAHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAMS  |  First Impressions 
Rating:
4.0

When I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I’m glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.

Taiylor Medina  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicolas Favreau  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle Lima  |  Overall Experience 
Rating:
5.0

Very convenient location. Friendly and helpful staff. Thank you!

Greg Sethares  |  Overall Experience 
Rating:
5.0

The staff is really friendly and helpful.

rosa porto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Brown  |  Overall Experience 
Rating:
5.0

No street level climate control

JUDITH K DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Amaral  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy cordeiro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn McMahon  |  Overall Experience 
Rating:
4.0

Very good

Matthew Curley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danilo Espinal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doreen Beck  |  Overall Experience 
Rating:
5.0

It was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Thanks again!

Tenjing Sherpalama  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michelle Lima  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Theis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Redding  |  Overall Experience 
Rating:
2.0

I had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.

Bella Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary costa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin fox  |  First Impressions 
Rating:
5.0

This is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Highly recommended!

Nichole KITCHEN  |  First Impressions 
Rating:
5.0

Always helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.

Lee Slater  |  Overall Experience 
Rating:
5.0

John and other employees were kind and helpful. I thank them very much.

Katherine Ekiert  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful.

Christine Griffith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bob Pojoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew hamm  |  Overall Experience 
Rating:
5.0

Manger Mr Joe the Best

George Bird  |  Overall Experience 
Rating:
5.0

Joe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.

Jeffrey Mello  |  Overall Experience 
Rating:
5.0

Awesome

Fred makuch  |  Overall Experience 
Rating:
1.0

Extremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was

Ashley Conrad  |  Overall Experience 
Rating:
2.0

This was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an

melissa decarlo  |  Overall Experience 
Rating:
4.0

Need more staff on to many customers for one staff member.

Christine Lacera  |  First Impressions 
Rating:
5.0

Joe was very helpful and professional.

Rita Faria  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful for our short term rental. Highly recommend

Lisa Renovato  |  Overall Experience 
Rating:
5.0

Always clean and safe, will definitely use your facility again when needed.

DONELE MONTE  |  Overall Experience 
Rating:
1.0

Our 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.

Elizabeth Ripa  |  Overall Experience 
Rating:
5.0

Staff was excellent, always willing to help.

HOWARD BONNER  |  Overall Experience 
Rating:
5.0

Very accommodating staff. Thx

Victor Kasica  |  Overall Experience 
Rating:
5.0

Thank you for everything .

David gianunzio  |  Overall Experience 
Rating:
5.0

Needed a U-Haul within the same day was able to get it and dropped it off the next day

Richard Almeida  |  First Impressions 
Rating:
5.0

Great Service from the staff!

David Horton  |  Overall Experience 
Rating:
4.0

i was using the out side storage for an RV and was very pleased with the location

tom oconnell  |  Overall Experience 
Rating:
5.0

I was very pleased with this u-haul

jennifer silva  |  Overall Experience 
Rating:
5.0

Very good

taylor massie  |  Overall Experience 
Rating:
5.0

This my first time using a storage facility. I am very pleased with the way everything went.

Antonio Borges  |  Overall Experience 
Rating:
3.0

The average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.

James Kerr  |  Overall Experience 
Rating:
5.0

Worth the money

Tomas Kiley  |  Overall Experience 
Rating:
5.0

It met all expectations

Janis Roehr  |  Overall Experience 
Rating:
5.0

I would go back without a thought.

KEVIN KEITH  |  Overall Experience 
Rating:
5.0

I will rent from here again

ANTHONY CALCI  |  Overall Experience 
Rating:
4.0

My only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.

christine griffith  |  Overall Experience 
Rating:
3.0

The website and uhaul call center stated the units were drive up. However the flames are two narrow to get a uhaul moving truck into some areas.

andrew jeter  |  Overall Experience 
Rating:
5.0

This was my first time using a storage with UHaul and I was very pleased with the service and the staff was always helpful

todd sylvester  |  Overall Experience 
Rating:
3.0

I was waiting for a representative at the store, the representative took a call first instead of saying the person on the phone to wait.I was first there, before the call. WRONG

Karina perona  |  Overall Experience 
Rating:
5.0

Joe, and his team are fantastic. It’s the little things - like helping connect my trailer and showing me how to twist the chains because it becomes shorter and will not drag on the road. Thanks guys.

Derek Shea  |  Overall Experience 
Rating:
5.0

Great place.

MARGARET STAFURSKY  |  Overall Experience 
Rating:
3.0

Although everything above well correct, when I went to retrieve my property after 6 months, (April-October) most of my larger furniture was covered in mold. Very unfortunate.

Bryan Custadio  |  Overall Experience 
Rating:
5.0

Everything was perfect

BOB ANDERSON  |  Overall Experience 
Rating:
5.0

Joe has been friendly, helpful, and professional over the years. I have appreciated the clean and secure space for off season storage of my cars.

MERIDETH EKWALL  |  Overall Experience 
Rating:
5.0

The facilities were in great shape and clean. Staff was friendly

STEPHANIE NOWICKI  |  Overall Experience 
Rating:
5.0

Super convenient

Gail Souza  |  Overall Experience 
Rating:
5.0

Great service great people

RICHARD RODRIGUES  |  Overall Experience 
Rating:
1.0

Uhaul said I had a free month, but did not honor it. After renting the unit, the manager said abruptly "no free units". I had a truck full of stuff and had to take it. Would have chose a closer place

James Pauly  |  Overall Experience 
Rating:
5.0

If my financial status didn't change, I never would have left. Completely satisfied.

MICHAEL GAGNE  |  Overall Experience 
Rating:
5.0

Great safe place for my RV Manager terrific

Brian Solotke  |  Overall Experience 
Rating:
5.0

The manager, Joe and his staff are helpful and courteous. I will definitely use their services next winter.

DAVID OTT  |  Overall Experience 
Rating:
5.0

Joe was amazing.

PAWTUCKET PAWNBROKERS 2  |  Overall Experience 
Rating:
4.0

Perfect

Michael Simpson  |  Overall Experience 
Rating:
5.0

Thank you so much guys! Have a great summer if I don't see you

Daniel Pannoni  |  Overall Experience 
No reviews have been submitted for this location.

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