Fantastic service!
DAVID C.Customer Reviews for U-Haul Moving & Storage of Swansea
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole process was quick and easy!
Kelly Ann M.Don't charge me for gas when I filled it more than what I left it with a a gas station a mile away. What a scam.
Maegan O.The fellow who helped with drop off was efficient and friendly.
John G.It was a pleasure doing business with them.
vanessa c. | First ImpressionsCraig and crew great as always
Ray P.Employee was extremely helpful...backed me up to trailer and connected it for me and made sure all the lights worked...overall a very enjoyable experience and would definitely use this uhaul store again in the future...
bryan N.Very nice management great people
Richard M.I really appreciate the amazing customer service!
toddye A. | First ImpressionsComments for you Uhaul---the truck I wanted was in a fender bender, and I was not notified until 2 hours before my rental, I could have used a facility closer to me if I was not able to get the pick up truck....I was left without an option and had to pay for extra miles....didn't think that was very fair...
Janseen M.All good!!!
Marie G.Drop off entrance was a bit tight and full to pull in due to large u-hual trucks parked on premises.
thomas N.Absolutely perfect!
Rafael C.I have to say staff at this uhaul are very nice and personable. It's clean well kept and maintained staff are always eager to help with any questions or issues that may arise.
Jermaine M. | Overall ExperienceThe truck was clean and ready for us at rental time. Rental pick-up and drop-off was easy. Couldn't have asked for a smoother experience!
Amanda A.Truck had transmission problems
Douglas D.Thank you for providing a fine storage solution during my remodel . v/r MW Rutkowski
michael r. | Overall ExperienceExcellent service onsite. Jason was very helpful, quick and friendly when we moved in. The only difficulty I had was with their call center. Very very long waits and it seems not possible to actually reach someone at the storage location office.
Ann S. | Overall ExperienceEveryone was very helpful. Very smooth operation.
David U.Simple, easy and no hassle. Perfect job!
David W. | Overall ExperienceTrailer is every Old
Pedro S.Pickup and drop off were handled promptly and professionally. Vehicle was clean and performed well.
david C.Ty have a very enjoyable experience
DOUGLAS R.Had just what I needed at a great price.
darrin S.I have another uhaul storage unit in another location and combined everything all in one unit ...I do recommend your storage facility to people and I do appreciate the cleanliness and secure access to my belongings thank you Uhaul at 600 grand army hwy Swansea ma
graciana s. | Overall ExperienceGot the job done with no bullshit. Great job guys.
Damien S.Sorry trailer was great but had many rust particles left over from previous rental, other than that great rental.
Ozzie C.Fantastic team work if employees on both pick up and drop off - really helpful and friendly staff Thanks for making it a great experience
mark C.GPS DIRECTIONS TO SEARS LANE NO ACCESS
John C.Make sure rental is clean. Our rental was full of animal hair and smelled like urine. It clearly was detailed.
Geogre S.Every six months you raise the prices!! When I went to cancel the rental there was no worker on the property. Door was open, no one was there. When he finally showed up he was rude. The prior employees/manager were wonderful
MARIA H. | Overall ExperienceGate always broke , water came and ruined some of my stuff
Mike F. | Overall ExperienceRented several times at Swansea location without any issues.
damian M.fine
Craig B.We opted out of our agreement five months early and we asked them to clean out the items that was left in the storage they did that without charge they’re very helpful and give us a refund on the rest of our year would recommend them to everyone they were very nice and very helpful
Arthur A. | Overall ExperienceBusiness was closed but the lot attendant was friendly.
Robert V.Great service!! Always friendly and goes the extra mile !
Sharon N.Upon arriving for our 630 rental, the door was locked at 640. I had called earlier in the day to state we may run a couple minutes behind due to myself being at work later. I was told the location closed at 7 so it was no issue. My husband arrived at 640 and a man approached the door stating we no longer had a reservation because we were late. I explained that I had called and the man stated he had “places to be†and could not let us in. I told him the location closes at 7 and we should be accommodated. He then proceeded to ask me what I do for a living and that I do not understand that he has other priorities. Will not be renting from this location going forward. This kind of put us off from wanting to use UHaul again in the future
Hannah M.Someone came out immediately when I drove up, greeted me, asked if everything went well, and printed a receipt. A very good customer experience!
David C.Unit was smaller than anticipated and not easily accessible
julie r. | Online Move InVery easy process.
James L.Nothing everything was perfect. I was in and out and on the road in no time.
Adam W.Excellent help and workers very courteous
Daniel A.The staff was great in insuring we got the right size truck for the job. They did all they could to make the experience successful.
Frank P.Craig and crew were great as always
Ray P.Not the friendliest staff. Reserved a 9' cargo van - got a box truck, which had the check engine light on - and not because the gas cap was loose, which was the excuse that was given.
Jocelyn B.Went to return trailer, guy told me to bring it around through the rows of storage stuff. I could not even get through the gate because it's a tight turn and there was a car blocking me from being able to go right enough to get the truck and trailer in. He did not move the car or ask the guy to move it. I finally got it in, around back, then he wanted me to put it in a spot where basically i had 3 feet on the front and 3 on the left and in between a camper and a boat. Ladder in front of camper step out on camper, did not help me at all, did not move ladder took me 15 mins to get the trailer backed in bc of all these obstacles and lack of space to turn my truck. I mentioned the issue with my bumper being damaged because the person where I picked the trailer up from did not put the pin through the receiver and the whole thing came off while loading the car and he said ok.
chris D.all set
CRAIG B.Excellent...easy to book, easy to get on the road and the return was even easier.
Mary B.The staff and owner have excellent customer service, very accommodating and the location was very convenient right off of 195. Thank you, Bill
William S. | Overall ExperienceNothing everything was great
kelie P.Everything was perfect, will be using again
Jon R.Check in and check out were efficient. Friendly and helpful staff. Thank you.
Kevin K.Staff was very friendly
marcelina w. | First ImpressionsWhat a pleasant experience also the movers where very helpful and careful
Martha A.fine TY
CRAIG B.Quick and easy
Liz D.Would be excellent , had to take some points away for the mold issues, other than that , your staff and set up is the best around
brandon r. | Overall ExperienceJason was very helpful and friendly.
Ann S. | First ImpressionsFacility was clean and easy accessible. Only issue is locks on overhead doors are hard to open or close with arthritic hands.
Joseph B. | Overall ExperienceThe condition of both units I rent is terrible, especially for the price. For the most recent unit there is a large gap in the siding that exposes the unit to the elements. The door is bent and difficult to operate and lock. The other unit I rent is also falling apart and it smells like rodent.
Karen B. | Online Move InEasy fast and convenient
Adam M. | Online Move InThey were able to accommodate the needs of my storage for auto. Very quick sign up and payment process.
Lee S. | First ImpressionsVery decent accommodations. Pleasure doing business.
andrew b. | Overall ExperienceTo slow. One employee several customers
AUNDRA G. | First ImpressionsI spent $72 in buckets of DryAir over the 5 months. It's an outdoor facility, so "clean" is relevant to the circumstances. Also depends on how long you plan to stay. Mine went longer than expected. For $20 more, moved to a climate controlled facility for the long term.
janis q. | Overall ExperienceThe team was amazing and friendly. The general manager Craig Bird was fabulous and very helpful. Great all around.
Ron S. | Overall ExperienceDetailed and efficient transaction. Thanks!
Malcolm M. | First ImpressionsGreat service, very honest warning about storage during the summer months.
David C. | First ImpressionsStaff were very helpful and pleasant.
JOSEPH C. | Overall ExperienceVery friendly and professional personnel
Joseph C. | Overall ExperienceThe unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we’d be moving thing by climbing a flight of stairs. Every storage unit I’ve used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Thank you
NOELLE C. | Overall ExperienceThis was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses
Lori A G. | First ImpressionsSecure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!
dennis l. | Overall ExperienceVery good
Maria V. | First ImpressionsJAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.
denise m. | First ImpressionsThis facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again
Kimberly O. | Overall ExperienceTop notch customer service. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!
JASON A. | Overall ExperienceI had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn’t a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!
Jonas D. | Overall Experienceawsome staff , nice unit , nice experience, thank you
RICHARD C. | Overall ExperienceTelephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.
Pierre B. | Overall ExperienceWill use again if needed
Michael M. | Overall ExperienceI have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan
Susan D. | Overall ExperienceExcellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.
Willard K. | Overall ExperienceVery helpful, and kind
julie w. | First ImpressionsThese guys are always helpful and pleasant will use again for future needs 5 stars
Todd D. | Overall ExperienceUhaul has always been my go to place when I'm in need of a storage place.
RICHARD A B. | Overall Experiencecost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.
pierre s. | Overall ExperienceGreat facility and people. Rented for almost 2 years.
Robert M. | Overall Experienceso far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently
Kimberly O. | First Impressions