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Janet PCustomer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19
Testimonials From Recent Customers
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Everything was smooth and easy. My truck was ready when I arrived. It was in good condition and handled the haul easily. Drop-off was way too easy! Five stars
JOHN MI only got the truck with a quarter of gas (which is an inconvenince, then I ended up filling it up for $140 and returned with 3/4 of tank but they didn't want to refund me for the extra gas I left in the truck, I am dissapointed
Carlos Pnothing
KEITH FNo improvements needed. Staff was totally competent, courteous and helpful during a last-minute, desperately needed cargo van rental needed for just a couple hours. On the 30th of the month (prime rental weekend) they had a van and everything worked out. Also kudos to equally impressive Missouri Street, Clearwater location where we first went and had no available vans. They contacted this nearby location and reserved the van for us. Overall, a pretty much stressful time turned into a very awesome experience thanks to all the nice peeps at both UHaul locations.
Bonnie Bgot me in and out quick after a long drive
THOMAS BThe guy who put the dolly in the truck just tossed it in and didn't secure it. Poor customer service.
LAURIE GNothing there is nothing you can do to improve the excellent service that you give. It was so simple and easy it just made the move less stressful
BRIAN MI'd forgotten how easy the process was and inexpensive! I'll be back.
TIMOTHY SCara was amazing!
ST. P | First ImpressionsGood business
Willie DExcellent experience
Brenda JMy rent was due on 8/11/2024, and I moved out of my unit on 8/13/2024, and they refused to prorate my rental payment for the month of August. Very unhappy after having a storage unit with the for 12 years.
JAN b | Overall ExperienceExcellent people.
James IExtraordinario servicio al cliente
CARLOS MThe check-in and checkout process was very smooth. Staff members were very courteous and helpful.
ANDREW LI was charged for having a cat in the truck with me
Donald REverything went very well. I have rented there several times, always pleased. Nice restroom too!
NANCY RTake down your 59 dollar offer if you don^t have it
michael c | First ImpressionsThe truck load cabin has a water filtration and damaged some of my furniture during raining
Regyneld GThe staff was always great and the facilty convenient; I did have a little issue due to water leak, but nothing serious or costly, I just wanted to let you know to help you avoid any future issues. ¡Gracias!
Christopher K | Overall ExperienceGet rid of Cara Fine.
george mAll associates at this location were helpful and team-oriented! Thank you to Matthew, Samantha, Robert and the rest of gang!
CHRISTOPHER KSuper helpful staff
Sean CWhy do you charge .20 a mile more for Friday & Saturday in-town moves? I think that a bit ridiculous. Rented the same truck on Monday, paid .99 cpm. Rented the same truck on Saturday, paid 1.19 cpm. Pick a price & stick with it.
JAMES HThe representative CARA was great. She was competent and friendly. The Cargo van was new. Would definitely recommend this U-Haul location for anyone needing a rental in North Pinellas County, Florida.
James TWe had a 7 am appt to wait to have a hitch installed. We were told we would have to leave it and the installer wouldn't be in till 9 what's the point of having an appointment? Not happy
Paul YVery Professional
John DWasted over two hours to get my rental after original pick up time due to box, not having a key. Talked to numerous reps and kept going in circles until finally getting a different truck. The truck was a quarter tank full. I was told to call in to the scheduling department and provided a number to ask about extending my rental for the time missed. Was than told to call the the location and speak to the manager "kara" only to get put on hold for 20 minutes and than hung up on. Customer tried to reach them on my behalf and there calls werent going through either. They said they send them a message to the location to have them contact me, still nothing. Place is being ran by incompetent people with no remorse.
Bradley TThe people are always helpful and patient!
Gary MNo improvements necessary. The store did great in getting me in and out in a timely manner.
Kevin FI returned the equipment, a full 24 hours and 45 minutes earlier than I was supposed to and the representative did not check it in like he said he was going to rather he waited a full eight hours so that he gets charged an extra day and I confronted him about it. He wanted to play the victim and say it wasn't his fault although he was the one who did the check in eight hours late.
Bryant BI could not have been more pleased with my overall experience!! The facility exceeded my expectations in all aspects!!
MARK O | Overall ExperienceVery easy drop- off service was provided!!! No wait time since it was prepaid!!!
Rosanne LGreat experience - would use again
ALFRED PI had to drive further than where I wanted to in order to drop the equipment off. Not happy about that.
John CThe return prices was not user friendly , took a while to access the app and then to complete, standing in the rain the whole time.
Nancy SPrice per square foot is higher than others in the same area.
larry b | Overall ExperienceThe girl inside her eyes was amazing
DAVID DThe truck was ready on time, it was clean, instructions were clear, equipment worked well.
Judith TTrailer was a little old, but well maintained and worked perfectly!!
Timothy MStaff is GREAT!
ANTHONY PGreat overall experience!! Clean location, friendly and competent staff! Thanks so much!!
Steven CExcellent, friendly, proficient, helpful and knowledgeable staff whom enjoy working there!
Dawn KGreat service!
Bernadette B | Overall ExperienceGreat customer service !!!!!!!!!!
richard nFriendly staff and knowledgeable about the moving boxes and truck size. Recommended tape to buy and anything else I may need for my move.
Naomi ETodo realmente bien. Atencion esmerada
Pedro GStaff is very professional and friendly Big improvement from last year at this time
ANTHONY PSpeedometer in truck is off by at least 30 miles an hour
Sarah GHelpful and friendly
Rosa SKara the Manager was wonderful! Very nice and helpful. Great customer service!
Martha SEverything was smooth from when the uhaul was picked up & dropped off.
Jermaine FAn excellent experience and very easy process.Sterling was phenomenal and has passion for his job, went through the entirety of the process and answered all of my questions.
Guillermo MThank you for excellent service Linda F
Linda FThe only thing, the last time price went up I did go to the office twice to make sure my rent wouldn't go up. He checked in the computer and said it didn't seem like it was going to change, but it did change. I went to ask what happened I was told it was corporate… I was only in town for a little bit and I didn't call corporate…
Alma F | Overall ExperienceBest place for truck and storage in this county
MARY B | First ImpressionsNo instructions on how to activate our door code. The panel is in direct sunlight and not very readable in late afternoon sunlight. Had to call someone from office to get us in. Luckily they were still there.
larry b | Online Move Inof all the u hauls i have dealt with this is by far the best, the people the facility and the convenience . It just works .
DANIEL N | Overall ExperienceThe staff were very helpful and friendly and the facility is really nice and clean.
DAVID G | First ImpressionsWell trained staff. User friendly. Customer focused.
Cheryl P | First ImpressionsExcellent!
Kamerion W | First ImpressionsEveryone was very helpful and nice they are doing a good job
Victoria J | Overall ExperienceGracias
Kevin H | First ImpressionsThey were very helpful with the whole process
Victoria J | First Impressionsreceived a second floor storage unit BUT the elevator was out of service and has been out of service so we had to haul everything up the stairs. Your organization spends so much money on your brand but not your operation. Larry Lytle
Larry L | First ImpressionsOverall excellent experience, everything was perfect. We used the facility to store our 4 childrens items and our camping, christmas and halloween stuff. The kids are all grown now and out of college, and we downsized, otherwise we wouldn't have left.
Philippe C | Overall ExperienceI really notice the difference in the cleanliness; outside grounds and inside. The new manager on site has really taken action to 'clean the place up' and it shows. Previously, (approx 1 1/2 yrs ago) I had seen dead German cockroaches & homeless loitering around & living in trailers; I was even approached. I am glad to see things have improved and would not hesitate to rent a unit again. Gracias.
Judith M | Overall ExperienceWow ,helpful, pleasant and just a simple solution
DANIEL N | First ImpressionsU-Haul associate Kevin C. was efficient, professional and friendly; his co-worker was busy helping others, yet took the time to make sure that I was being helped... that's nice team work and I appreciate seeing that at any establishment! Thank you to all!
Christopher K | First ImpressionsThe free carts to use are awesome! Great staff!
ARWYN E | First ImpressionsEverything was very clean & safe.
KATHY E | Overall ExperienceI do have a complaint - getting that green thing off to assess the lock was too big a challenge for these arthritic hands! Also - no security as all doors were propped open.
Janice H | First ImpressionsI came in on a day when the computers were down. I was very impressed on how the staff dealt with it. They remained professional and patient through the outage finding alternate way to get things done. There were several customers and they got us all in and out quickly.
Wanda S | Overall ExperienceThe storage facility is well kept and the equipment to move personal belongings is easy to access and use. The staff has been exceptionally helpful and have gone above and beyond to assist with any requests or questions.
luis d | Overall ExperienceI appreciate the helpful staff and the amenities.
MARY D | Overall ExperienceThere's a rat or some kind of ornament in the big locker that I still have. I got rid of the small locker but I still have the big one and I saw a towel or something going inside the dresser so there's something in my locker, some kind of ornament try to get it, thank you
Edward B | Overall ExperienceFront door and elevator often broken. Rude and unprofessional staff. Some employees dress unprofessional. I decided to pay extra at another facility to not deal with this place.
Sheila R | Overall ExperienceI used the Uhaul storage service while I lived in Texas and when I moved here in 2015 I continued to use Uhaul services here in Florida. I have received excellent customer service. For sure I will recommend the Facilities.
LORRAINE P | Overall ExperienceI'm very grateful I found this place to store my belongings. It's clean conveniently located and the hours are very reasonable. I could not be happier.
Bonnie r | First ImpressionsAdvertised as climate controlled. Went in many times and the heat was stifling. Several times the thermometer on the wall was at 115, 120. The air conditioning ducts were blowing hot air. Some of my furniture was damaged by water. How is that possible, being on the second floor? I will stick to renting vehicles from here on out.
William N | Overall ExperienceThe main entry into the storage building was broken and then I had a hard time getting in with my card .A staff Member eventually helped me. the other part was that my bill was $129 and then my next bill was 138+ change and I asked, why it went up and I was told that it was an increase in fees. I always thought that I would be notified if there was an increase in fees and the signs still reflected $129 that I originally paid for. when I asked another staff member on another visit, they guessed that it was for insurance purposes and I explained that I had my own insurance and didn't understand it had a charge. Other than that people were helpful and facility was clean
Marilyn N | Overall ExperienceThe staff I delt with was amazing would not change anything
Christopher L | First ImpressionsEasy in and out… climate controlled..
Edward W | First ImpressionsGreat experience, staff was very helpful.
Leigh M | Overall ExperienceI'm sorry I had to leave it if I ever need to come back I will sure come back
Elizabeth w | Overall ExperienceHomeless people and/or drug addicts were renting, hanging out, and maybe living in one of the units. I guess U-HAUL doesn't mind. Also, the staff were not very accommodating.
Wes T | First ImpressionsExcellent experience. Walter couldn't have done anymore to make the rental go any smoother as well as the rest of the team involved.
Bob H | Overall ExperienceAll aspects of our experience with the u-haul staff were great. From the booking to o the pickup to the drop off went extremely smoothly. Walter at our drop off location in Clearwater Florida was exceptionally courteous and helpful. Way way more satisfied with the total experience
Bob H | First ImpressionsZach was the manager that set us up. Good guy, friendly & helpful. Explained how the company works. Thank You.
Pamela H | First ImpressionsEvery problem that could happen has happened. They didn't even have it in the system that I picked up the truck, somehow my reservation for my car hauler was canceled so I wasted gas $ n time going to uhaul twice just to be told they messed up my reservation. Had to get someone else to get the car hauler for me. I researched everything I could n asked several employees at the store if I needed the boards to load my car. 4 different employees said no when they saw my car in person so when I tried to load my car it broke a couple things off of my BMW 335 I convertible & now is in the shop & isn't drivable now. They messed up the drop off n storage unit. They were supposed to be at the same place & I called n double checked. They said it was correct. They said my storage unit was set up. It wasn't. So I called n got that fixed. But when I showed up the drop off n the storage unit were in 2 separate locations n the storage unit wasn't set up either so I had to do that again as well. I'm not exaggerating when I say I was on the phone w uhaul for 2 hrs a day for a week. & bc of the time I wasted trying to get everything fixed I couldn't get the help that I had set up to move so I had to do everything by myself & now have a sprained wrist & an infected wound on my leg along w having fibromayalgia. This has been the worst experience I could have never imagined. A supervisor was supposed to call me & I never heard from anyone. Please have someone call me. Anna Lowry 205 974 7144
AnnA L | First ImpressionsThe staff here is awesome. I met 6 different employees and they were all very personable and friendly. My o ly complaint was that I got locked out of my unit because my lock wasn't "approved" noone went over the lock policy with me when I checked in so I used the lock I had "padlock style" turned out to be an easy quick fix. The manager on duty gave me the correct lock without charge and let me in all within 5 minutes.
sarah r | Overall ExperienceThe workers were knowledgeable and easy to work with and pleasant. Highly recommend.
debbie o | Overall ExperienceIt was just too expensive for me being homeless at the time but everything else was super
Christina F | Overall ExperienceSmooth transaction.
debbie o | First Impressionssi pudieran tener disponibles mas storages pequenos fuera todo perfecto ,porque hay quienes necesitamos un pequeno espacio para pocas cosas y no pagar tanto espacio para tan pocas cosas ,por lo demas todo bien
Jose L | Overall ExperienceIt was so expensive and the price kept on increasing. All of my stuff is now dumped into my living room for me to go through…it's no longer affordable. I couldn't even get a refund for half of a month.
Jennifer S | Overall ExperienceKim was amazing! She was so thoughtful and helped with my problem. She went above and beyond!
OLEDA M | First ImpressionsStaff need to make sure all pest infested things left behind like the furniture are taken to the trash instead of being left in a "FREE" pile next to the door. Also this was supposed to ne a climate controlled area and it was constantly over 80 degrees every time I visited to check on my storage. There was also a homeless person always lingering and living in his storage unit on the second floor outside the elevator with his dog. always asking people for money.
Johnathan H | Overall ExperienceI'm not happy with how clean the building is . I really don't want to store my things here
Alex S | First ImpressionsThe elderly woman at the front was never helpful and always moody The rest of the staff very nice.
JUAN S | Overall ExperienceBeen renting for 5 years now with no problems. Gracias
chris s | First ImpressionsWas just what we were looking for. No issues at all.
marc j | Overall ExperienceThank you for being so cool. Literally. I'm really digging the climate controlled environment. It makes me feel more my things will be that much more safe.
Andre E | Online Move InThe staff was excellent management is excellent and everyone is very helpful at all times. I'd like to save each one of them for what they did to accommodate my storage what's your company.
Leroy B | Overall Experience