Comentarios de los clientes para U-Haul Moving & Storage of Sunset Point / U.S. 19

I really appreciated all the help we were given to find the right truck for us. I had changed my reservation so many times already and was still hesitant about the truck I picked but the lady (I'm sorry for the life of me, I can't remember her name) had looked for a larger truck (there wasn't one) and helped me picture the truck full to see that it would work for us. TJ was great when we picked up the auto transport later in the evening. I was worried about getting the car tied down properly and even though uhaul was getting ready to close, he walked us through the whole process, attached the trailer, made sure I had the right amount of insurance and helped us load and secure the car. He really set my mind at ease that the car wouldn't move at all.

Surprised at $3 charge for early pickup when trailer was already there and reserved - but minor issue. Very happy overall with service and allowing us a newer trailer which didn't leak a drip as we did hit rain on way to SC. Thanks

I was told there would be furniture dollies and there weren't any rentals. We had to buy one. They didn't tell us there was only 1/4 tank of gas and we had to go fill up. Poor communication.

People were friendly and helpful.

All lady do good and friendly

The customer service was excellent

I was told if I bring back the car trailer before the 5 days, some of my money would be refunded. Since then I was told the employee was new and that is wrong.

Everyone was nice and helpful, no complaints

Was friendly, efficient and good service.

Fantastic staff. Always a great experience.

Make all additional upgrades/ insurance charges clearer on your web site. The store explained everything but my expected expense went from $55 to $125 by the time I was done.

Very nice staff got me in & out quickly.

Had a great experience. The ladies that work there were awesome!!

I had to wait in line for over a half hour the day I had a reservation to pick up a truck because there was not enough employees. Very inconvenient

12 years and ~ $15,000.00 later, Merry Christmas

During a pandemic, all employees should be wearing masks. None of the employees were wearing a mask.

Was charged for a month for an oversized unit becausevI filled my 10 x 15 and needed a 5 x 5 to put my remaining things in for 2 weeks until I moved into my house. I was told the only unit available was another 10 x 15 and was charged $225 for 2 weeks of storage???? Pretty shifty business practice!

The truck was hard to start on occasion. The lock for the overhead door was impossible to open requiring a return to the location to get the lock open with the master key. We were compensated to the extra miles we drove to get this done. Better it worked in the first place

I made a reservation at this location and received a phone call that the Truck I ordered wasn't available at this chosen location and I was given a new store location to pick up my truck. The new location was clos we d on Sundays and after standing there for 15 minutes trying to call all numbers. Got told to go back to the original Store picked they had a truck. Not satisfied how that was handled.

Outstanding customer service by Brieanna & Heather. I would Highly recommend Uhaul & this location.

well maintained? the truck had an idiot light that said it not only needed an oil change but that one was required. your people made the difference. both Heather and the fellow who checked me out when i came back were excellent. look for my review on YELP. i am Tom T.

Nothing. Staff was very helpful. I've used this location b4. Your staff & cleanliness of vehicles is what brings me back.

Convenient in all respects!

Do I get $15 back for returning trailer clean?

great

Great staff. 2 girls.

Always on top of their game. Couldn't be any easier

Was confused. Said they normally didn,t do one way haul but took it back.

Make sure the fuel reading agrees with the contract, prior to leasing.

The milage was misread and I was charged 4 times the amount! The driver door I had to slam shut hard every time...

It was my first time renting a truck. The service was great. Thank you!

It was excellent good customer service

Clean inside of windshield and fix driverside window handle

There was a vehicle availability problem which was not the fault of the location or the rental customer. However attempts at follow-up communication regarding the problem was not existent. The location was so continually busy they never found the time to call me with an update. I tried calling the site, the 800 number and instant messaging repeatedly - and could reach nobody. Just protracted hold time. And no response.. What if it had been urgent ? Yes it was the end of the month and a customarily busy time for U-haul. But you know that from past experience.

Nothing! I had awesome customer service!

Excellent customer service!

Always great service.

Always great service.

Always great service.

Always great service.

Always great service.

Always great service.

Always great service.

Always great service.

Always great service.

Busy at the time of dropping off trailer. They were very professional and courteous while I waited.

People in the office were pleasant. Checking out and in was easy

Waited for over 30 minutes to turn in trailer.

The employees at this location were great, extremely friendly. The operator from "roadside assistance" extremely rude and left me on hold to "find gps location", my mile marker and interstate description were not enough. Call was dropped and then did not even bother calling back. Definitely put a horrible mark on UHAUL.

Great job as usual!

I was very pleased with the service provided by the staff at this location. No ideas on how they could have done any better, other than provide me a reduced rental charge!

Great service thank you so much

Only one employee wore a mask. Others didn't. Out of 5 customers seen over the course of the day, not one had a mask on and they were allowed in the location.

Good practices for Covid 19

The staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....

People there are as fine as a frogs hair split four ways!

We have always had great service from the Manager and staff.

Awesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)

Great customer service and friendly. Brianna (misspelled )was exceptional!

This facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!

Vit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.

I must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.

Awesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.

To expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper

Easy on and off great assistance

TOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE

Most of the staff are friendly and helpful.

A bit pricey

Staff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.

If I ever need storage again I will certainly use this facility.

Amazingly helpful staff ... Completely secure and well lit facility ... Highly recommended

The facility is clean and very easy to access.

Nice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.

VIT was very helpful. I could not ask for better assistance.

Great service during my transactions

super nice

Great and very professional service

Mr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.

The staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.

Worked with Renee Johns. She was such a big help.

The young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee

Your agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.

The staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.

The Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.

N/a

Renee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.

Staff was fast and courteous. Would definitely recommend.

Very satisfied! Site worked with me on keeping truck extended period of time.

Very happy with professional help and facility!

Thank you for your service

Thanks

Have rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!

Good afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Thank you!

Very nice and helpful. Good rates.

You guys always made it easy! Great location!

I was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.

Friendly, professional staff. Clean, well lit facility.

Very helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted

Great service

Easy to locate and friendly helpful staff

Thank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless

I loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.

The staff and facility more than met my expectations

All the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.

Very easy to work with staff and were very professional.Thx.

Staff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.

Robert always was helpful and went above and beyond to help me! Will highly recommend this facility .

Lauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.

thank you

Such friendly folks working at this location.

Friendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we’re glad that we picked it. Would recommend this place for your storage needs.

I never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected

Paid for climate control but all wood furniture came out with mold. All cloth type items were musty and has to be washed. Seems 160.00 a month would be better storage unit than mine.