El cliente no dejó un comentario.
CARA P.Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Very friendly service. Well kept facility too.
Louis Z.Walter was amazing! He was so helpful and made sure everything was ready to go for our self pick up. He is a great employee!!
Kayla B.Kim, the on site person who helped us process the rental, was friendly, helpful, and knowledgeable. She deserves a raise! The store was neat and had a wide variety of moving related items. We returned our first truck due to sloppy steering and brakes. The second truck was better, but the key was difficult to get out of the ignition and one headlight wasn't working. The rental process was smooth, Kim was wonderful, the equipment needed work.
Kelly O.Truck was clean, gas on full, and worked well. Employee (Walter I think?) was vert pleasant and helpful.
Meagan R.Had to ask for Unit to be swept out during pickup.
Nicholas M.Everything was nice and fast. I'm very pleased with my rent.
Ilona R.They overcharged me for gas. I emailed them and explained that I had receipts for 1+ gallons of gas and should not have been charged for 2 gallons (I drove 14 miles). No response. It's been 8 days. I was overcharged and I will take this up with corporate.
Kelly W.First truck they issued me had a cracked mirror. So I had to wait until we went through the assigning a new truck. when I brought te veicle back I was told they were going to charge me $10.00 for gas since I did not bring back with rigt amount of fuel in tank. I showd picture of dashboard showing amount of fuel at pick up. I said that if they charge me I woukld file a complaint with my photo as proof. Do not thinkI will rent from you again
Richard N.I love the U-Haul process, you have nailed down efficiency, transparency, and ease!
Christopher M.The lady that helped me was phenomenal! Ivv be wish I could have tipped her. She was handling everything on her own and was still very cordial.
Daniel G.Customer parking area
agnes D.Truck wasnt cleaned out on pick up. Overcharged me for fuel on return
John P.Truck in bad condition windshield wipers don't clean at all bad brakes and a huge gap in the steering, they made me undue charges... Besides not indicating uhaul I don't rent at uhaul nor if you want a trailer
Paulo R.The pick up was fantastic. The lady assisting us was very professional and supportive through the process. I give her too marks. However, I'd like to bring two items to your attention. #1 the cab of the truck wreaked of sweat, most likely from the previous renters. #2 the lady at the counter when we dropped it off in the afternoon was rude to us and the two other people that came in afterwards. She had a very bad attitude, was condescending and out right nasty. I have over two hundred employees that work for me and I'd want to know if any of our customers were treated they was we all were. I'd be happy to discuss it directly with whomever could make an impact on her disrespectful and hateful disposition. I wouldn't want someone representing me or my business they way she did. She was on duty Friday afternoon 9/2. There was also a tall, slender, African American man on duty as well. He was very professional and accommodating. The nastiness was all from the Caucasian female.
Stephen H.This location is great on everytime I've used them for. James is the manager and is, what I've seen, very good. Very clean location and good amount of stock on everything needed for moving.
Scott H.The location I was given was another a U-Haul— cars in parking lot couldn't pull in truck and trailer— called U-Haul to make arrangements after driving all night— had to go to Clearwater Florida in order to get car off trailer and trailer taken off — used half of a tank of gas— will turn Truck into U-haul Thursday at location that is a U- Haul dealer not a transmission dealer— this location was on my trailer and tuck return— not acceptable— stressful and unprofessional— I have used U-haul for years— would like your feedback
SUSAN T.This was twice I have used this location. Great quick interaction w/ Walter again. What a positive human being. I'll be back.
Todd W.The truck was like new, drove perfectly and I was happy that it was parked in the shade pre my driving it...not too hot here in Florida!
Nancy R.Very friendly on the receiving end - took care of everything.
David P.Awesome
AMGAD B.ND
Steven B.App doesn't work well at this location I recommend you add free wifi so it functions faster
Michael P.Great experience. After I arrived I realized the trailer I had reserved was too small, they were able to give me a larger one with no problem. The whole process was quick and efficient.
Kurt S.si pudieran tener disponibles mas storages pequenos fuera todo perfecto ,porque hay quienes necesitamos un pequeno espacio para pocas cosas y no pagar tanto espacio para tan pocas cosas ,por lo demas todo bien
Jose L. | Overall ExperienceNinguno
MICHAEL G.Walter is the ABSOLUTE BEST!!! His customer service and the level of care and compassion that he has for his clients is truly top notch! I will continue to use Uhaul for all of my moving needs and will continue going to this location to see Walter as well. They've always been great here at Sunset Point, but the level of service he provided this weekend was truly exceptional...thank you!!!!
KIMBERLY G.Was told the wrong ball size during reservation. had to go buy a new hitch to tow.
Paul M.Good service.
ROBERT T.Very professional. Quick service!
EDWARD W.Walter and team did great!
Erica M.Nothing no issues
Robert H.Walter and the entire crew were friendly, helpful, and very courteous! They made the experience very easy, they were efficient and patient to answer all questions. ¡Gracias!
Carolyn C.Had a reservation at 7 AM on a Sat, got there about 7:05, there was one employee working checking in the line of people. That set us back a half hour. Since I had a reservation my check in took less than 5 mins. My suggestion, Saturday mornings there should be more than just one employee checking equipment in/out.
David P.Great customer services and very understanding with my frustration of the other location
LUIS F.It was so expensive and the price kept on increasing. All of my stuff is now dumped into my living room for me to go through…it's no longer affordable. I couldn't even get a refund for half of a month.
Jennifer S. | Overall ExperienceExcellent care picking up the vehicle and when I brought it back!
Eric R.James (if I recall correctly) was awesome!!
Mary B.Hello, I am writing you to make you aware of one unsafe and concerning situation/ Uhaul site in Urbana Illinois and one great Uhaul team member site in Austin Tx. Urbana issues…. 306 E University Ave, Champaign, IL 61820 A bent hitch was installed at the 306 E University Ave, Champaign, IL 61820 Uhaul. More concerning , one bolt out of 4 was left out by installer at 306 E University Ave, Champaign, IL 61820 just before a cross country trip to Austin Tx. With an oversize trailer A larger trailer was the only option for a 2000 Honda Crv . The trailer was a tandem 6 x 12 trailer. This was set upon the car ( with a missing hitch mount bolt) by another Uhaul dealer where everything was ok. The trailer pushed this small car all over the road along the route from Ill to Texas making for a white knuckle ride. Austin Texas Kudos… An unknown gentlemen â€" Seemed like the owner, Set up an appointment and fixed the hitch and put another bolt in the hitch mount at his own expense of time and labor. This was at 9001 S I-35 Frontage Rd, Austin, TX 78744 . This is where we also dropped our trailer. Please correct the unsafe practices at the Urbana uhual and pass the kudos to the Austin tx uhual.
greg B.Nada
Charles S.Personal should have went over damage on the item rented. I didn't see damage until returning it. Damage from previous usage should be on a history. Put me in a very bad situation.
Linda C.quick and easy rental, staff friendly and helpful.
Dolores S.Kim was amazing! She was so thoughtful and helped with my problem. She went above and beyond!
OLEDA M. | First ImpressionsJames and his staff did a GREAT job.
Kevin C.Friendly staff!
Heath H.Our UHaul leaked on the interior, damaging all of our boxes in the “Mom's Attic†which included kitchen electronics, children's clothing and collectibles.
Heather S.I drove the truck for 21 miles and put in 2 gallons of gas and still got charged for another 2 gallons of gas. That seems a bit unfair.
Steven B.Always prompt professional and proactive thanks again
Jack H.I want to thank what a great staff, I am 83 and a woman and was sp kind to me and helpful, the whole staff,cand remember all the names, Mike Reily, and Diane so kind to me, General manger is James Beck, 23917 US Hwy 19N,Clearwater,fl 33765, Thank You, Nancylee Summers
Nancylee S.Staff need to make sure all pest infested things left behind like the furniture are taken to the trash instead of being left in a "FREE" pile next to the door. Also this was supposed to ne a climate controlled area and it was constantly over 80 degrees every time I visited to check on my storage. There was also a homeless person always lingering and living in his storage unit on the second floor outside the elevator with his dog. always asking people for money.
Johnathan H. | Overall ExperienceI'm not happy with how clean the building is . I really don't want to store my things here
Alex S. | First ImpressionsThe elderly woman at the front was never helpful and always moody The rest of the staff very nice.
JUAN S. | Overall ExperienceBeen renting for 5 years now with no problems. Gracias
chris s. | First ImpressionsWas just what we were looking for. No issues at all.
marc j. | Overall ExperienceThank you for being so cool. Literally. I'm really digging the climate controlled environment. It makes me feel more my things will be that much more safe.
Andre E. | Online Move InThe staff was excellent management is excellent and everyone is very helpful at all times. I'd like to save each one of them for what they did to accommodate my storage what's your company.
Leroy B. | Overall ExperienceExcellent staff and service
IRENE P. | Overall Experiencebrianna best service rep ever and i have used u haul about 8 times in 15 years, i should put it on speed dial!!!!
GLENN P. | First ImpressionsProfessional and very courteous attendants, even though people where on line and waiting the attendants went above and beyond to keep everyone calm.
Alma F. | First ImpressionsI had a great experience with Uhaul from the beginning of my move to the end.
LINDA R. | Overall ExperienceJust one concern is that parking of trucks at the opening makes it very dangerous, over the four years I used this center I missed getting slammed a few times. This could be fixed, correct?
randy d. | Overall ExperienceThe GM Brianna is very considerate and extremely helpful.
Ryan B. | Overall ExperienceVery happy with the size and cleaning of the storage,
Patricia M. | First ImpressionsThe facilities at this location are excellent! Its clean and the staff are pleasent to do business with.
Anthony M. | First ImpressionsBrieanna, was very nice, polite and helpful. It was an easy process getting our storage unit.
marc j. | First ImpressionsPile of broken glass on move out last day on loading dock. Phone was never answered. Always had huge wait times and still never got to talk to anyone. Because of that. I'll never use Uhall again.
bruce b. | Overall ExperienceI had excellent service from the start to the finish. Brianna the GM went above and beyond to help me with information and over the top service. Thank you all so much, you made my move to Florida so much less stressful. I will recommend your facility.
sandra m. | Overall ExperienceI really appreciate the 1 month free when moving one way, helped a lot since I couldn't get into my apartment until 25 days after I moved here. ¡Gracias!
Brian K. | Overall ExperienceBrieanna is the best!
Dariusz D. | Overall ExperienceBest manager I have seen
Dariusz D. | First ImpressionsYour employees were very nice but they were short handed so the check out took longer than normal.
Mark K. | Overall ExperienceStorage bldg and employees very good.
DAVID H. | Overall ExperienceVery polite courteous and informative
Roch S. | First Impressionshouse. Is an amazing manager with excellent helpful staff.
Philippe C. | Online Move InBesides getting a late fee cause employee didn't complete storage unit process. It was a great experience. Briannas I believe is her name manager who helped get that refunded . Strong, happy to serve customer staff.
Mike m. | Overall ExperienceGreat experience.
Simona S. | Overall ExperienceI had my storage unit for six months and the rates were raised twice on it . I think that's a bit extreme .
Lori G. | Overall Experience12 years and ~ $15,000.00 later, Merry Christmas
LEWIS S. | Overall ExperienceWas charged for a month for an oversized unit becausevI filled my 10 x 15 and needed a 5 x 5 to put my remaining things in for 2 weeks until I moved into my house. I was told the only unit available was another 10 x 15 and was charged $225 for 2 weeks of storage???? Pretty shifty business practice!
Betty B. | Overall ExperienceConvenient in all respects!
Ann M. | Overall ExperienceThe staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....
Steve W. | First ImpressionsPeople there are as fine as a frogs hair split four ways!
paul m. | Overall ExperienceWe have always had great service from the Manager and staff.
FLOR C. | First ImpressionsAwesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)
Jerry g. | Overall ExperienceGreat customer service and friendly. Brianna (misspelled )was exceptional!
Mike C. | Overall ExperienceThis facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!
MERLE P. | Overall ExperienceVit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.
HUGO M. | First ImpressionsI must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.
kathy S. | Overall ExperienceAwesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.
GORDON W. | Overall ExperienceTo expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper
alicia m. | Overall ExperienceEasy on and off great assistance
Dan N. | First ImpressionsTOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE
FREDIE V. | Overall ExperienceMost of the staff are friendly and helpful.
carlos g. | Overall ExperienceA bit pricey
Chris L. | Overall ExperienceStaff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.
Gail V. | Overall ExperienceIf I ever need storage again I will certainly use this facility.
diane c. | Overall ExperienceAmazingly helpful staff ... Completely secure and well lit facility ... Highly recommended
Krystle M. | Overall ExperienceThe facility is clean and very easy to access.
Roy J. | First ImpressionsNice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.
Randy B. | Overall ExperienceVIT was very helpful. I could not ask for better assistance.
rose c. | First ImpressionsGreat service during my transactions
Gary J. | Overall Experiencesuper nice
Angela A. | First ImpressionsGreat and very professional service
Natalia J. | First ImpressionsMr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.
andrew s. | Overall ExperienceThe staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.
Randy B. | First ImpressionsWorked with Renee Johns. She was such a big help.
Candace C. | Overall ExperienceThe young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee
Ron S. | Overall ExperienceYour agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.
Melanie M. | First ImpressionsThe staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.
Jeffrey M. | Overall ExperienceThe Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.
robert h. | Overall ExperienceN/a
lanajuia e. | First ImpressionsRenee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.
Michael B. | First ImpressionsStaff was fast and courteous. Would definitely recommend.
Kevin P. | First ImpressionsVery satisfied! Site worked with me on keeping truck extended period of time.
Gail V. | First ImpressionsVery happy with professional help and facility!
vicki f. | Overall ExperienceThank you for your service
virgina v. | Overall ExperienceGracias
Paula V. | Overall ExperienceHave rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!
Toni Y. | Overall ExperienceGood afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! ¡Gracias!
cristin h. | First ImpressionsVery nice and helpful. Good rates.
Jeffrey M. | First ImpressionsYou guys always made it easy! Great location!
TANIA B. | Overall ExperienceI was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.
GEOFFREY G. | Overall ExperienceFriendly, professional staff. Clean, well lit facility.
Marcia P. | First Impressions