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Nathan SCustomer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19
Testimonials From Recent Customers
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They treated us great and helped unhitch the trailer. Very friendly and had us on our way in 15 minutes!
REBECCA FGood personnel!
JOHN CThe staff were all so helpful and accommodating. Overall, a great experience with U Haul.
ESTHER C | Overall ExperienceNightmare! Most incompetent and poorly operated business I've ever seen to date! Reservation people don't know shit about inventory. People on site are slow as a snail. It took us over 1 hour to get a trailer after going to two different stores over a complete lack of knowledge.
JOSEPH CFix the trailer a lot of damage on it
PIERRE MNada
Mary ASCAM! They took the money online and did not show.
WILLIAM HCharged double
TRACEY CThis dealer is always friendly and has the equipment ready at the appointed time. Great dealer!
Barry BThe vehicle was clean, but there were some cockroaches in it. If cockroaches enter the boxes one is transporting, they can move and infect a person's new home. The staff were excellent and super professional. Just keep in mind that the U-Haul app does not work and that no one answers the U-Haul customer service phone number. It has nothing to do with the location, but with U-Haul, and I wanted to mention it.
Maria ADoor had a broken hinge, but still working.
RICHARD ETry to have more equipment
GARY SAbove excellent service and customer relations. Rich, the manager, and all his staff, went above and beyond to help me when my moving crew failed to show up. They helped me get a new crew of managers along with the Moving Help people. I definitely would recommend this location!
ESTHER CCustomer service at this location is always excellent. The agents are very knowledgeable and always helpful. The equipment is always in a good condition and they get everything prepared and connected for you so that you can be on your way very quickly. I would recommend this location to anyone who needs a rental vehicle or trailer or equipment..
Barry BAwesome people and service. They went over and above normal service! Richie and his staff are wonderful.
ESTHER C | First ImpressionsEveryone was very helpful to me.THANK You all so much.
Betty L | Overall ExperienceA little tough for me to say something nice right now other than! Samantha at the front counter was fabulous. Fabulous fabulous 20 stars not 10! The elevator is broken and it makes it very hard to move when you don't have an elevator and you're on the second floor. I know the GM there is getting it fixed and I hope it's done by 6 o'clock because I gotta get moving. Other than that great location great people thank you for all that you guys do.
Brenda G | Online Move InI use this location when I need to haul anything. I think this is a good location.
JAMES CFacility and staff were great. Location was challenging to get in and out of on some days.
Stephen D | Overall ExperienceThe inside storage wasn’t as good as being able to unload off truck , it was congested and had to put ramp up a down several times
RANDY T | First ImpressionsIt was easy, I went in they greeted me, brought me right to the my trailer hooked it up and checked the lights
JOSEPH DVery friendly and great service!
BARBARA II still haven't received my deposit back. My receipt says I should get $89.98 back from my deposit and I have yet to get it back. I'm very upset about this. $89.98 is more then the rental cost!
JESSICA PI’ve used this location multiple times!! Always great customer service and assistance!!!
KIMBERLY BStaffing is great, very efficient and appreciated. Their #1.
Wayne GTwo employees did not go to work the day I picked up my unit. Samantha, stayed calm, professional., friendly. Also, Tony jumped in and started helping people check out. You're lucky to have this staff.
Jean MTerrible booking process. My truck wasn't available at the reserved location or at the correct time.
BART SI have used this location many times and always was happy, that's why I went their when I ordered my truck on line. Actually, I may be more unhappy with the online process than the location. After I ordered the truck my son who is a jr. text me he got a conformation for the rental. Since he has my name, I didn't think too much about it. When I went to the location. There was only one person and of course I had to wait. Twenty minutes or so went by and still waiting. Finally, I got to the lady. Now the problem started. The reservation was at another Clearwater location. My son or I never used this location. The lady I was dealing with was frazzled after a while. I wasn't happy. She got mad at me and said she had to walk away, and she did. Another guy came in from outside and helped me. We had to cancel that original reservation and make a new one. From there everything went great. The funny thing is I only stopped by the location to let them know I would be an hour late to pick up the original truck I ordered online. twenty minutes or so went by and still waiting.
JEFFREY RThe truck was relatively new with only 14k miles but the cab was filthy! I had to clean it before l felt comfortable driving it. Also, the previous renter evidently smoked non stop. The truck reeked and I had to use an A/C vent air freshener to try and minimize the stench. I have used U Haul many times and never had such a poorly maintained vehicle.
SCOTT BA lift to raise trailer tongue to ball and hitch
SHAWN MProvide a ramp for a 10 foot truck. 😃
HOLLY HAwesome staff young lady checked me in and answered all my questions. Young man checked me in upon me returning the rental effortlessly. Thank you again U-Haul for the great service.
Dwayne BCustomer service was amazing! Didn't get her name but she was so helpful and made sure everything worked.
SU NService for the customer is great. I rent from this location each time I have a need and they are always professional and customer focused. Highly recommend this location for all you moving needs.
Donato DThe associates were very nice and very helpful I would doit again. Gracias
EDWARD MContinue to hire customer dedicated employees like Heather B.
ANGEL BPicked up on time. It was easy to reserve and the drop off inspection was timely
LAURENCE RService was fast , very friendly
ANGELICA SThe gas in the truck was not on 3/4 when I picked it up I put it back to where it was when I was dropping it off and they charged me close to 30$ for that. Will not use U-Haul again I will go back to Penske
THOMAS MVery happy with service. Very friendly.
LENIN LThe team helped me out. Really good customer service, even though it was a mix up with my unit. They helped the best way they could
TATA P | First ImpressionsMy experience was outstanding! Thanks to Sterling…! Renting a truck and moving to this area was very stressful. I tried to book the truck online and what a mess. The site to book was not very user friendly and was confusing. I don't recommend using it. I went in the office and Sterling was very friendly, warm and professional. He had me booked correctly and ready to go within minutes! My return was just as smooth. Thank you all at U-Haul in Clearwater on 19 N for a great experience!
BOBBIE PShowed up at scheduled time to pick up truck and was informed they had no truck. Not the first time this has happened with U-Haul. Will never rent from them again.
RUSSELL RThe entire staff at that location on Sunset point and US 19 were awesome… Especially CARA, the general manager and Heather her assistant. Kudos to whoever hired them….
john f | Overall ExperienceThe excellent staff maintains the equipment as best they can with their limited resources. Worst equipment condition ever seen. I will not use this company ever again.
MICHAEL AAlways rent from this location and staff is great and zero issues
BRIAN SThe staff were friendly and very helpful
miriam sAlways good work from location
MICHAEL KNothing, great experience and Associate helped me fast.
KENNETH PStaff was friendly and helpful.
Chuck REverybody was EXCELLENT, professional, happy, and informative. I would have given location a 5 star too, BUT I got gouged on my bill. I said I contracted to drive 20 miles, but only drove 11. Did not fill up to level I left location with, and expected to pay $4.50/gallon. My Bill said they filled up 4 gallons and charged me $20 so, instead of getting credited $9 back on Bill, I was charged $10 additional with no milage adjustment.
KELLY CYou guys were friendly and helpful
CURT JNo internet so took 20 minutes to check out. Man was nice but location was not great!
CARLTON WWasn’t told I would have to go to another location to pick up auto transport trailer.’
ALAN SThe open t trailer could have been swept out .
CHERYL JThe transaction was incredibly smooth
MICHAEL FThe employees great, the truck clean. But it was by far in the worst mechanical shape I have ever driven. Light on, rattle in engine. I would never have driven it more than across town. I love this facility and will not hesitate to come again
SUSAN TGreat place and super friendly staff and owner!!
JOHN EThe ONLY problem I have with U-Haul is the online access is terrible. The Storage unit was very good. Easy access. Large elevator. 5 or 6 carts to choose from. Halls were clean and well lit. The storage unit itself did not have a light. The light came from hall lights. Would definitely use this facility again if I had a storage need. Very convenient. Very secure. The keypad check in process was easy if you remember your code. You must enter your code a second time when leaving. Great way to track who comes and leaves the facility
Julie O | Overall ExperienceGreat experience
GRANT SGreat folks!
JOHN CI was overcharged for services I didn't use. I never touched the dolly or broke any seal. There was no seal that I saw.
JOSEPH BThey changed the price of my rental to a higher price. Unacceptable!!
SEAN BGreat customer service from Samantha
DAVID FTo have your employees all like the gentleman that rented me the truck!! Amazing customer service!!!
MICHAEL GThe cargo area was clean, but the cab was very dirty. The dash board was littered with small granular material it almost looked like sa d. There were also foood wrapers left behind.
JESUS VWonderful and easy, simple process from start to finish.
ROBERT MEveryone at this location is always so helpful and wonderful!
MARYANN HAll was smooth and easy thank you
Charles EMirror/blinders were open and askew. Light in the trailer was broken. Ringing noise turned on in the cab and didn't turn off.
TYLER DPro's: Markel and Manny were incredible. Truly the heart of this company and the hardest workers ive ever seen. They did the job incredibly fast. I live on the 7th floor and the elevator was broken, so they moved my entire apartment up 7 floors. Con's: initial quote for 2 hours of work for 2 people was a total of $210, which i agreed to. I paid the $210, and then during the service (while markel and manny were unloading the cargo van and bringing everything up to my apartment) i get a call from the manager or owner saying i owe an additional $300 dollars for the fact that the elevator was broken and my apartment being on the 7th floor. He said it was because of the extra time it would take for the move, but the entire job was completed and under two hours, so there was no extra time involved only extra effort. It's a pretty shady practice in custom if you ask me, but that's an ownership problem. The workers that work for the company are great. This company should do better and not throw unexpected charges at their customers. Bad ownership great workers.
ALEXANDER BGreat service from the entire team.
Angelea L | Overall ExperienceThe Storage units should be accessible past 10:00pm.
Andre T | First ImpressionsRichard was the BEST !
IVAN F | Overall ExperienceSuper helpful & accommodating staff. Clean facility. I wish there was 24 hour access but at the same time, it felt safer because there wasn't 24 hour access.
Henrietta B | Overall ExperienceEveryone was great
KENNEASE B | First ImpressionsThank you so much to the team for helping me make the right decision on where and how to store my belongings. Especially Sterlen who gave me his honest and solid guidance on an issue that concerned me due to me having very little knowledge and experience on what to do. Everyone there was great and made experience as a customer very enjoyable. 10/10 I definitely recommend.
Kelly D | First ImpressionsVery satisfied with the storage , location and the staff fiendly and helpful
Jacqeline A | Overall ExperienceThe staff was so helpful every time we visited this location and we also rented a trailer from them - both rentals were due to hurricane helene damage and the safe did amazing to handle all our needs to save what we could salvage
Amanda S | Overall ExperienceRichard was great!
IVAN F | First ImpressionsUHAUL really came through for me and my family. We were displaced from hurricane Milton and needed a dry place to store what items we saved. It was a huge relief when I showed up there on 10/14 and the had one 10X10 left and provided it to me free of charge with a lock for 30days. I only needed to use it for 12 thankfully
Rita R | Overall ExperienceIt was a very rough time getting thru the 2 hurricanes in St Pete. Staff was so kind, friendly & working so hard. We wiill always use U-Haul for all of our storage & moving needs!
Betty S | Overall ExperienceI have some unknown liquid damage to boxes. Some liquid was present at some point in the center of the storage locker and several boxes in that region on the floor absorbed that liquid. No idea what it was, but thankfully nothing got damaged apart from musky smelling clothes in some of those boxes. TV box seeped some of that liquid but no damage to the item inside the box. Otherwise clean, well maintained, climate controlled storage for a reasonable price. A couple small negatives were, (1) we ended lease on the 21st and received no pro-rated refund for the remainder of the month; and (2) we couldn't access the storage before and after hurricane Milton although we desperately needed to. We understand that security is more important than convenience so we appreciate the service after all is said and done.
Voitek W | Overall ExperienceCara was amazing!
ST. P | First ImpressionsMy rent was due on 8/11/2024, and I moved out of my unit on 8/13/2024, and they refused to prorate my rental payment for the month of August. Very unhappy after having a storage unit with the for 12 years.
JAN b | Overall ExperienceTake down your 59 dollar offer if you don^t have it
michael c | First ImpressionsThe staff was always great and the facilty convenient; I did have a little issue due to water leak, but nothing serious or costly, I just wanted to let you know to help you avoid any future issues. ¡Gracias!
Christopher K | Overall ExperienceI could not have been more pleased with my overall experience!! The facility exceeded my expectations in all aspects!!
MARK O | Overall ExperiencePrice per square foot is higher than others in the same area.
larry b | Overall ExperienceGreat service!
Bernadette B | Overall ExperienceThe only thing, the last time price went up I did go to the office twice to make sure my rent wouldn't go up. He checked in the computer and said it didn't seem like it was going to change, but it did change. I went to ask what happened I was told it was corporate… I was only in town for a little bit and I didn't call corporate…
Alma F | Overall ExperienceBest place for truck and storage in this county
MARY B | First ImpressionsNo instructions on how to activate our door code. The panel is in direct sunlight and not very readable in late afternoon sunlight. Had to call someone from office to get us in. Luckily they were still there.
larry b | Online Move Inof all the u hauls i have dealt with this is by far the best, the people the facility and the convenience . It just works .
DANIEL N | Overall ExperienceThe staff were very helpful and friendly and the facility is really nice and clean.
DAVID G | First ImpressionsWell trained staff. User friendly. Customer focused.
Cheryl P | First ImpressionsExcellent!
Kamerion W | First ImpressionsEveryone was very helpful and nice they are doing a good job
Victoria J | Overall ExperienceGracias
Kevin H | First ImpressionsThey were very helpful with the whole process
Victoria J | First Impressionsreceived a second floor storage unit BUT the elevator was out of service and has been out of service so we had to haul everything up the stairs. Your organization spends so much money on your brand but not your operation. Larry Lytle
Larry L | First ImpressionsOverall excellent experience, everything was perfect. We used the facility to store our 4 childrens items and our camping, christmas and halloween stuff. The kids are all grown now and out of college, and we downsized, otherwise we wouldn't have left.
Philippe C | Overall ExperienceI really notice the difference in the cleanliness; outside grounds and inside. The new manager on site has really taken action to 'clean the place up' and it shows. Previously, (approx 1 1/2 yrs ago) I had seen dead German cockroaches & homeless loitering around & living in trailers; I was even approached. I am glad to see things have improved and would not hesitate to rent a unit again. Gracias.
Judith M | Overall ExperienceWow ,helpful, pleasant and just a simple solution
DANIEL N | First ImpressionsU-Haul associate Kevin C. was efficient, professional and friendly; his co-worker was busy helping others, yet took the time to make sure that I was being helped... that's nice team work and I appreciate seeing that at any establishment! Thank you to all!
Christopher K | First ImpressionsThe free carts to use are awesome! Great staff!
ARWYN E | First ImpressionsEverything was very clean & safe.
KATHY E | Overall ExperienceI do have a complaint - getting that green thing off to assess the lock was too big a challenge for these arthritic hands! Also - no security as all doors were propped open.
JANICE H | First ImpressionsI came in on a day when the computers were down. I was very impressed on how the staff dealt with it. They remained professional and patient through the outage finding alternate way to get things done. There were several customers and they got us all in and out quickly.
Wanda S | Overall ExperienceThe storage facility is well kept and the equipment to move personal belongings is easy to access and use. The staff has been exceptionally helpful and have gone above and beyond to assist with any requests or questions.
luis d | Overall ExperienceI appreciate the helpful staff and the amenities.
MARY D | Overall ExperienceThere's a rat or some kind of ornament in the big locker that I still have. I got rid of the small locker but I still have the big one and I saw a towel or something going inside the dresser so there's something in my locker, some kind of ornament try to get it, thank you
Edward B | Overall ExperienceFront door and elevator often broken. Rude and unprofessional staff. Some employees dress unprofessional. I decided to pay extra at another facility to not deal with this place.
Sheila R | Overall ExperienceI used the Uhaul storage service while I lived in Texas and when I moved here in 2015 I continued to use Uhaul services here in Florida. I have received excellent customer service. For sure I will recommend the Facilities.
LORRAINE P | Overall ExperienceI'm very grateful I found this place to store my belongings. It's clean conveniently located and the hours are very reasonable. I could not be happier.
Bonnie r | First ImpressionsAdvertised as climate controlled. Went in many times and the heat was stifling. Several times the thermometer on the wall was at 115, 120. The air conditioning ducts were blowing hot air. Some of my furniture was damaged by water. How is that possible, being on the second floor? I will stick to renting vehicles from here on out.
William N | Overall ExperienceThe main entry into the storage building was broken and then I had a hard time getting in with my card .A staff Member eventually helped me. the other part was that my bill was $129 and then my next bill was 138+ change and I asked, why it went up and I was told that it was an increase in fees. I always thought that I would be notified if there was an increase in fees and the signs still reflected $129 that I originally paid for. when I asked another staff member on another visit, they guessed that it was for insurance purposes and I explained that I had my own insurance and didn't understand it had a charge. Other than that people were helpful and facility was clean
Marilyn N | Overall ExperienceThe staff I delt with was amazing would not change anything
Christopher L | First ImpressionsEasy in and out… climate controlled..
Edward W | First ImpressionsGreat experience, staff was very helpful.
Leigh M | Overall ExperienceI'm sorry I had to leave it if I ever need to come back I will sure come back
Elizabeth w | Overall ExperienceHomeless people and/or drug addicts were renting, hanging out, and maybe living in one of the units. I guess U-HAUL doesn't mind. Also, the staff were not very accommodating.
Wes T | First ImpressionsExcellent experience. Walter couldn't have done anymore to make the rental go any smoother as well as the rest of the team involved.
Bob H | Overall ExperienceAll aspects of our experience with the u-haul staff were great. From the booking to o the pickup to the drop off went extremely smoothly. Walter at our drop off location in Clearwater Florida was exceptionally courteous and helpful. Way way more satisfied with the total experience
Bob H | First ImpressionsZach was the manager that set us up. Good guy, friendly & helpful. Explained how the company works. Thank You.
Pamela H | First ImpressionsEvery problem that could happen has happened. They didn't even have it in the system that I picked up the truck, somehow my reservation for my car hauler was canceled so I wasted gas $ n time going to uhaul twice just to be told they messed up my reservation. Had to get someone else to get the car hauler for me. I researched everything I could n asked several employees at the store if I needed the boards to load my car. 4 different employees said no when they saw my car in person so when I tried to load my car it broke a couple things off of my BMW 335 I convertible & now is in the shop & isn't drivable now. They messed up the drop off n storage unit. They were supposed to be at the same place & I called n double checked. They said it was correct. They said my storage unit was set up. It wasn't. So I called n got that fixed. But when I showed up the drop off n the storage unit were in 2 separate locations n the storage unit wasn't set up either so I had to do that again as well. I'm not exaggerating when I say I was on the phone w uhaul for 2 hrs a day for a week. & bc of the time I wasted trying to get everything fixed I couldn't get the help that I had set up to move so I had to do everything by myself & now have a sprained wrist & an infected wound on my leg along w having fibromayalgia. This has been the worst experience I could have never imagined. A supervisor was supposed to call me & I never heard from anyone. Please have someone call me. Anna Lowry 205 974 7144
AnnA L | First ImpressionsThe staff here is awesome. I met 6 different employees and they were all very personable and friendly. My o ly complaint was that I got locked out of my unit because my lock wasn't "approved" noone went over the lock policy with me when I checked in so I used the lock I had "padlock style" turned out to be an easy quick fix. The manager on duty gave me the correct lock without charge and let me in all within 5 minutes.
sarah r | Overall ExperienceThe workers were knowledgeable and easy to work with and pleasant. Highly recommend.
debbie o | Overall ExperienceIt was just too expensive for me being homeless at the time but everything else was super
Christina F | Overall ExperienceSmooth transaction.
debbie o | First Impressionssi pudieran tener disponibles mas storages pequenos fuera todo perfecto ,porque hay quienes necesitamos un pequeno espacio para pocas cosas y no pagar tanto espacio para tan pocas cosas ,por lo demas todo bien
Jose L | Overall ExperienceIt was so expensive and the price kept on increasing. All of my stuff is now dumped into my living room for me to go through…it's no longer affordable. I couldn't even get a refund for half of a month.
Jennifer S | Overall ExperienceKim was amazing! She was so thoughtful and helped with my problem. She went above and beyond!
OLEDA M | First ImpressionsStaff need to make sure all pest infested things left behind like the furniture are taken to the trash instead of being left in a "FREE" pile next to the door. Also this was supposed to ne a climate controlled area and it was constantly over 80 degrees every time I visited to check on my storage. There was also a homeless person always lingering and living in his storage unit on the second floor outside the elevator with his dog. always asking people for money.
Johnathan H | Overall ExperienceI'm not happy with how clean the building is . I really don't want to store my things here
Alex S | First ImpressionsThe elderly woman at the front was never helpful and always moody The rest of the staff very nice.
JUAN S | Overall ExperienceBeen renting for 5 years now with no problems. Gracias
chris s | First ImpressionsWas just what we were looking for. No issues at all.
marc j | Overall ExperienceThank you for being so cool. Literally. I'm really digging the climate controlled environment. It makes me feel more my things will be that much more safe.
Andre E | Online Move InThe staff was excellent management is excellent and everyone is very helpful at all times. I'd like to save each one of them for what they did to accommodate my storage what's your company.
Leroy B | Overall ExperienceExcellent staff and service
IRENE P | Overall Experiencebrianna best service rep ever and i have used u haul about 8 times in 15 years, i should put it on speed dial!!!!
GLENN P | First ImpressionsProfessional and very courteous attendants, even though people where on line and waiting the attendants went above and beyond to keep everyone calm.
Alma F | First ImpressionsI had a great experience with Uhaul from the beginning of my move to the end.
LINDA R | Overall ExperienceJust one concern is that parking of trucks at the opening makes it very dangerous, over the four years I used this center I missed getting slammed a few times. This could be fixed, correct?
randy d | Overall ExperienceThe GM Brianna is very considerate and extremely helpful.
kyndall B | Overall ExperienceVery happy with the size and cleaning of the storage,
Patricia M | First ImpressionsThe facilities at this location are excellent! Its clean and the staff are pleasent to do business with.
Anthony M | First ImpressionsBrieanna, was very nice, polite and helpful. It was an easy process getting our storage unit.
marc j | First ImpressionsPile of broken glass on move out last day on loading dock. Phone was never answered. Always had huge wait times and still never got to talk to anyone. Because of that. I'll never use Uhall again.
bruce b | Overall ExperienceI had excellent service from the start to the finish. Brianna the GM went above and beyond to help me with information and over the top service. Thank you all so much, you made my move to Florida so much less stressful. I will recommend your facility.
sandra m | Overall ExperienceI really appreciate the 1 month free when moving one way, helped a lot since I couldn't get into my apartment until 25 days after I moved here. ¡Gracias!
Brian K | Overall ExperienceBrieanna is the best!
Dariusz D | Overall ExperienceBest manager I have seen
Dariusz D | First ImpressionsYour employees were very nice but they were short handed so the check out took longer than normal.
Mark K | Overall ExperienceStorage bldg and employees very good.
DAVID H | Overall ExperienceVery polite courteous and informative
Roch S | First Impressionshouse. Is an amazing manager with excellent helpful staff.
Philippe C | Online Move InBesides getting a late fee cause employee didn't complete storage unit process. It was a great experience. Briannas I believe is her name manager who helped get that refunded . Strong, happy to serve customer staff.
Mike m | Overall ExperienceGreat experience.
Simona S | Overall ExperienceI had my storage unit for six months and the rates were raised twice on it . I think that's a bit extreme .
Lori G | Overall Experience12 years and ~ $15,000.00 later, Merry Christmas
LEWIS S | Overall ExperienceWas charged for a month for an oversized unit becausevI filled my 10 x 15 and needed a 5 x 5 to put my remaining things in for 2 weeks until I moved into my house. I was told the only unit available was another 10 x 15 and was charged $225 for 2 weeks of storage???? Pretty shifty business practice!
Betty B | Overall ExperienceConvenient in all respects!
Ann M | Overall ExperienceThe staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....
Steve W | First ImpressionsPeople there are as fine as a frogs hair split four ways!
paul m | Overall ExperienceWe have always had great service from the Manager and staff.
FLOR C | First ImpressionsAwesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)
Jerry g | Overall ExperienceGreat customer service and friendly. Brianna (misspelled )was exceptional!
Mike C | Overall ExperienceThis facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!
MERLE P | Overall ExperienceVit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.
HUGO M | First ImpressionsI must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.
kathy S | Overall ExperienceAwesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.
GORDON W | Overall ExperienceTo expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper
alicia m | Overall ExperienceEasy on and off great assistance
Dan N | First ImpressionsTOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE
FREDIE V | Overall ExperienceMost of the staff are friendly and helpful.
carlos g | Overall ExperienceA bit pricey
Chris L | Overall ExperienceStaff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.
Gail V | Overall ExperienceIf I ever need storage again I will certainly use this facility.
diane c | Overall ExperienceAmazingly helpful staff ... Completely secure and well lit facility ... Highly recommended
Krystle M | Overall ExperienceThe facility is clean and very easy to access.
Roy J | First ImpressionsNice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.
Randy B | Overall ExperienceVIT was very helpful. I could not ask for better assistance.
rose c | First ImpressionsGreat service during my transactions
Gary J | Overall Experiencesuper nice
Angela A | First ImpressionsGreat and very professional service
Natalia J | First ImpressionsMr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.
andrew s | Overall ExperienceThe staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.
Randy B | First ImpressionsWorked with Renee Johns. She was such a big help.
Candace C | Overall ExperienceThe young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee
Ron S | Overall ExperienceYour agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.
Melanie M | First ImpressionsThe staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.
Jeffrey M | Overall ExperienceThe Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.
robert h | Overall ExperienceN/a
lanajuia e | First ImpressionsRenee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.
Michael B | First ImpressionsStaff was fast and courteous. Would definitely recommend.
Kevin P | First ImpressionsVery satisfied! Site worked with me on keeping truck extended period of time.
Gail V | First ImpressionsVery happy with professional help and facility!
vicki f | Overall ExperienceThank you for your service
virgina v | Overall ExperienceGracias
Paula V | Overall ExperienceHave rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!
Toni Y | Overall ExperienceGood afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! ¡Gracias!
cristin h | First ImpressionsVery nice and helpful. Good rates.
Jeffrey M | First ImpressionsYou guys always made it easy! Great location!
TANIA B | Overall ExperienceI was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.
GEOFFREY G | Overall ExperienceFriendly, professional staff. Clean, well lit facility.
Marcia P | First ImpressionsVery helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted
suzanne b | Overall ExperienceGreat service
tiffany p | First ImpressionsEasy to locate and friendly helpful staff
patricia b | Overall ExperienceThank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! Dios los bendiga
paulette s | Overall ExperienceI loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.
MIGUEL R | Overall ExperienceThe staff and facility more than met my expectations
MARY M | Overall ExperienceAll the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.
Lisa B | First ImpressionsVery easy to work with staff and were very professional.Thx.
robert h | First ImpressionsStaff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.
cynthia s | ReservationRobert always was helpful and went above and beyond to help me! Will highly recommend this facility .
stephannie m | Overall ExperienceLauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.
David H | Reservationthank you
DENNIS B | Overall ExperienceSuch friendly folks working at this location.
Kathleen M | ReservationFriendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we're glad that we picked it. Would recommend this place for your storage needs.
joseph p | Overall ExperienceI never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected
Christopher W | Overall ExperiencePaid for climate control but all wood furniture came out with mold. All cloth type items were musty and has to be washed. Seems 160.00 a month would be better storage unit than mine.
JOHN P | Overall Experience