Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19

Clasificación:

5.0

Thank you for your business,it's helpful and convenient, people are very friendly, and knowledgeable, Quick response and help, I appreciate your business.

Clasificación:

5.0

The staff is friendly, professional and courteous. I really enjoy my experience here.

Clasificación:

4.0

Quick check out and professional.

Clasificación:

3.0

No one gave me code to get in self storage section

Clasificación:

4.0

The service was very good, but the location is difficult if coming anywhere but from the south.

Clasificación:

5.0

Brieanna and Cody were awesome great attitude and very professional I give them a 10 great girls thank you!

Clasificación:

2.0

There was only one agent working when we got there and 10 customers it was so backed up the lot was full and backed up into the street (which is a busy main st) and cars were temporarily blocked into the lot. Definitely need more agents in store on busy days

Clasificación:

5.0

I can't think of anything to improve. The staff were very friendly, professional & knowledgeable. I was very satisfied with my overall experience from this location. Should i need a truck again I will not hesitate to use U-Haul at this location again. Thank you for making a hard job as easy as you could.

Clasificación:

5.0

Service is pretty fast.

Clasificación:

5.0

N/A 👍

Clasificación:

5.0

Everything from customer service to rental was smooth and efficient.

Clasificación:

5.0

Everything was great

Clasificación:

5.0

I went to three different stores five different times in the process getting boxes and such. Codi Wisecarver at the FL UHaul was the only friendly employee I encountered other than the two that helped me set up the reservation in the SA store. When we dropped off at the SA store in WV the guy that checked us in literally didn't say anything but to give him the key. I had to ask if we were all good. Also your website shows all of your small storage places but not your main stores. I had to call and get the drop off changed to the main store. The store I thought I was picking up at wasn't the place our reservation was at. Turned out better because I went twice to that store for boxes and they were rude. Codi at the other store made it so much better for us.

Clasificación:

2.0

The gals that were working were running their butts off, and they were going above & beyond to work best with the cards they were being dealt. This should not AT ALL reflect on either of them. Whatever they are being paid, it's NOT enough!! They could definitely use a hand. That being said, the issues seemed to originate from a corporate UHaul systems/procedural/inventory level, which is all out of this locations control. Hopefully someone is aware & on top of a fix already.

Clasificación:

5.0

Nick was great to work with. Great employee

Clasificación:

5.0

people were very helpful and friendly

Clasificación:

1.0

It was a very disappointing experience. This location WAS my favorite location for many years. Now the condition of the trucks is terrible. The first truck was dragging with a bad transmission. I called customer service and was told to return it for another truck. The second truck had a serious issue with the brake pads and rotors. Before driving off in it I was told by manager that the humidity was causing the sound from brakes. Not true. Worn out pads and crystalized rotors caused the sound. I missed leaving on the appointed day because I needed a third truck. However, I did not get third truck from the same location. My overall experience wasn't good at all. The third truck began making a sound that increased to struck dragging by the time I arrived in Douglasville GA. It ended with no reservation held for me for storage. My receipt showed storage and I was told the unit number would be given to me when I turned in the truck in GA. Not true. I had to drive around and find a storage unit and pay more than I had intended. The customer service representatives did an excellent job assisting me with emergency road service. Christine and Ms. Frances were really helpful in trying to resolve the issue.

Clasificación:

5.0

No suggestions for improvement. I was in and out quickly, both when I picked up the trailer and when I dropped out off. Very efficient.

Clasificación:

5.0

Great experience and customer service from the young lady to the moon..

Clasificación:

4.0

For the most part everything was great, quick and easy! Only thing, I didnt receive a email of my final invoice for total cost. They said, It was sent but, I never got it. Gracias

Clasificación:

5.0

Well run operation

Clasificación:

5.0

Great service and great team!

Clasificación:

5.0

Trailer ramps should be solid.

Clasificación:

5.0

Manager and staff were pleasant,helpful,and provided great customer service, thanks.

Clasificación:

5.0

Consistent excellent service.

Clasificación:

5.0

Website needs help. I used 2 phones and 2 emails to verify myself when returning after hours. Phone support got us through.

Clasificación:

5.0

Service people were very helpful, courteous and efficient

Clasificación:

5.0

Great serviced. I love the drop off line. It was fast and efficient.

Clasificación:

2.0

I booked a pickup truck but when I came to pick it up they had my pickup location set to Seminole which was 45 min away from my residence. They had a pickup truck on their location but they said it was for someone even though it should be my right first. Thats bad business . They are very unreliable.

Clasificación:

5.0

I can only say that in the multiple times we have dealt with this location over the past three weeks, we have had nothing less then outstanding service. We did a return after a cross-country move and also two local rentals for pick-up of furniture. In all instances we were attended to promptly, given clear instructions and provided exceptional service, with mindfulness of Covid-19 restrictions. Although I am sorry to say we did not get the other service people's name, Nick and his co-workers come very highly recommended by this couple. Thank you all for your help & keep up the great work.ðŸ'ðŸ¼

Clasificación:

5.0

All of the ladies at this location were lovely, helpful, clear in their communication, nice and respectful.

Clasificación:

5.0

great service and overall experience

Clasificación:

5.0

I have rented from this location before. At that time, I found the employees to be rude to say the least. This time though, it was different. Employees were courteous and efficient. A pleasant surprise. My only complaint is that this location is hard to get in and out of, not the employees' fault.

Clasificación:

5.0

Customer service is absolutely the best. I always try to choose this location for there superb customer service and willingness to assist. They never rush you and they make you feel like your time is valuable.

Clasificación:

5.0

Front desk attendant was very helpful.

Clasificación:

5.0

Great experience.

Clasificación:

1.0

No employees wearing masks at all during a pandemic, when a more contagious strain is starting to spread. Not even around their neck or chin, just literally no mask at all. There are markers on the floor inside to remind of social distancing but employees weren't doing that either. I picked up at 9:30 and the person who helped me was already filthy. Dirty hands, hoody with food or vomit spilled on the front. I get that people work and get dirty but this was in the morning, and I can't imagine how cleaning or moving a uhaul would cause dried crusted food down the front of a hoodie or make you unable to wash your hands - again - during a pandemic. He took a picture of my license which he didn't explain and mysteriously had to enter my card numbers manually, I wouldn't think much of this normally but given the total lack of professionalism or responsibility I'm going to have to monitor my card for identity theft. He called me over to the truck when I dropped it off like I was in trouble. He said “remember what I told you about the gas? You didn't fill it up”. I read the contract and knew I could return it for a fixed rate on the missing gas as we were still way above a quarter of a tank. So I said I know, it's going to be 3.75 a gallon for the missing gas. He said no it's 4.00 a gallon. So I had to remind him my contract says 3.75. In short this was one of the most sketchy uncomfortable Uhaul situations I have ever been in and I will never use this location again. If uhaul doesn't have a company policy about masks then I will not use uhaul again.

Clasificación:

5.0

They only had 1 worker and she was very busy getting propane and checking people out, so it was backed up. She was a very hard worker

Clasificación:

4.0

Nice people.

Clasificación:

5.0

I had my storage unit for six months and the rates were raised twice on it . I think that's a bit extreme .

Clasificación:

3.0

I like this U-Haul store except they charged me for the dolly when I didn't use it. It came off at some point on the drive back to their location. 7 bucks for equipment I didn't use.

Clasificación:

5.0

Great service with the other customers craziness.

Clasificación:

5.0

When I picked up the trailer the lady helping me was very friendly and welcoming. When I returned the trailer the guy didn't say two words to me. It was odd, night & day customer service.

Clasificación:

5.0

Excellent customer service.

Clasificación:

4.0

I was disappointed that the staff was not wearing masks.

Clasificación:

4.0

The windshield wipers did work and I had to keep stopping to clean the windshield. Pretty dangerous

Clasificación:

3.0

Implementation of refund if full days were not utilized

Clasificación:

5.0

All is good. Nothing to add right now.

Clasificación:

4.0

Have chairs closer to sales desk for people that have a hard time walking

Clasificación:

5.0

It was Amazing experience.

Clasificación:

5.0

Employees were very helpful. The rental met my needs and I would rent from this location again in the future.

Clasificación:

5.0

I really appreciated all the help we were given to find the right truck for us. I had changed my reservation so many times already and was still hesitant about the truck I picked but the lady (I'm sorry for the life of me, I can't remember her name) had looked for a larger truck (there wasn't one) and helped me picture the truck full to see that it would work for us. TJ was great when we picked up the auto transport later in the evening. I was worried about getting the car tied down properly and even though uhaul was getting ready to close, he walked us through the whole process, attached the trailer, made sure I had the right amount of insurance and helped us load and secure the car. He really set my mind at ease that the car wouldn't move at all.

Clasificación:

4.0

Surprised at $3 charge for early pickup when trailer was already there and reserved - but minor issue. Very happy overall with service and allowing us a newer trailer which didn't leak a drip as we did hit rain on way to SC. Thanks

Clasificación:

3.0

I was told there would be furniture dollies and there weren't any rentals. We had to buy one. They didn't tell us there was only 1/4 tank of gas and we had to go fill up. Poor communication.

Clasificación:

5.0

People were friendly and helpful.

Clasificación:

5.0

12 years and ~ $15,000.00 later, Merry Christmas

Clasificación:

2.0

Was charged for a month for an oversized unit becausevI filled my 10 x 15 and needed a 5 x 5 to put my remaining things in for 2 weeks until I moved into my house. I was told the only unit available was another 10 x 15 and was charged $225 for 2 weeks of storage???? Pretty shifty business practice!

Clasificación:

5.0

Convenient in all respects!

Clasificación:

5.0

The staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....

Clasificación:

5.0

People there are as fine as a frogs hair split four ways!

Clasificación:

5.0

We have always had great service from the Manager and staff.

Clasificación:

5.0

Awesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)

Clasificación:

5.0

Great customer service and friendly. Brianna (misspelled )was exceptional!

Clasificación:

5.0

This facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!

Clasificación:

5.0

Vit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.

Clasificación:

4.0

I must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.

Clasificación:

5.0

Awesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.

Clasificación:

1.0

To expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper

Clasificación:

5.0

Easy on and off great assistance

Clasificación:

3.0

TOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE

Clasificación:

4.0

Most of the staff are friendly and helpful.

Clasificación:

4.0

A bit pricey

Clasificación:

3.0

Staff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.

Clasificación:

5.0

If I ever need storage again I will certainly use this facility.

Clasificación:

5.0

Amazingly helpful staff ... Completely secure and well lit facility ... Highly recommended

Clasificación:

5.0

The facility is clean and very easy to access.

Clasificación:

5.0

Nice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.

Clasificación:

5.0

VIT was very helpful. I could not ask for better assistance.

Clasificación:

5.0

Great service during my transactions

Clasificación:

5.0

super nice

Clasificación:

5.0

Great and very professional service

Clasificación:

5.0

Mr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.

Clasificación:

4.0

The staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.

Clasificación:

5.0

Worked with Renee Johns. She was such a big help.

Clasificación:

5.0

The young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee

Clasificación:

4.0

Your agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.

Clasificación:

5.0

The staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.

Clasificación:

5.0

The Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.

Clasificación:

3.0

N/a

Clasificación:

5.0

Renee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.

Clasificación:

5.0

Staff was fast and courteous. Would definitely recommend.

Clasificación:

5.0

Very satisfied! Site worked with me on keeping truck extended period of time.

Clasificación:

5.0

Very happy with professional help and facility!

Clasificación:

3.0

Thank you for your service

Clasificación:

5.0

Gracias

Clasificación:

5.0

Have rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!

Clasificación:

5.0

Good afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! ¡Gracias!

Clasificación:

5.0

Very nice and helpful. Good rates.

Clasificación:

5.0

You guys always made it easy! Great location!

Clasificación:

1.0

I was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.

Clasificación:

5.0

Friendly, professional staff. Clean, well lit facility.

Clasificación:

5.0

Very helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted

Clasificación:

5.0

Great service

Clasificación:

5.0

Easy to locate and friendly helpful staff

Clasificación:

5.0

Thank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless

Clasificación:

5.0

I loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.

Clasificación:

5.0

The staff and facility more than met my expectations

Clasificación:

5.0

All the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.

Clasificación:

5.0

Very easy to work with staff and were very professional.Thx.

Clasificación:

3.0

Staff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.

Clasificación:

5.0

Robert always was helpful and went above and beyond to help me! Will highly recommend this facility .

Clasificación:

2.0

Lauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.

Clasificación:

5.0

thank you

Clasificación:

5.0

Such friendly folks working at this location.

Clasificación:

5.0

Friendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we're glad that we picked it. Would recommend this place for your storage needs.

Clasificación:

5.0

I never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected