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CARL R. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Sunrise
Testimonials From Recent Customers
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Staff is not friendly, nor helpful. They can't help with anything.
Ahmet K.Everything was great , thank you!!
DENISE F.Help me fix my stupid location indicator on phone. It works for every app and website but uhaul.com I just have them manually check me in but would be in and out if my phone worked. Im pretty sure its my phone but if anyone else has location issues
RICHARD O.GREAT place and great service
ROGER M. | First ImpressionsRainy, the customer service agent at this location, was flawless and extremely helpful. The entire transaction was smooth as butter. Thank you, Rainy!
Rene M. | First ImpressionsThe service was great,
Mousounka I. | Overall ExperienceGreat staff.!Very helpful.
SIDNEY M.I think they must have aspects to improve, but in my case they have given me excellent customer service I am satisfied with that aspect
HANNS B.Location did not have a hand truck or a dolly both of which was included in my rental
ERIC C.Need total price. Never got E mail.
CARLOS C.Customer service was spotty.
Samuel S.Duplicate the great customer service they give to all your other stores. Clone them…ðŸ˜
Orlando C.Nothing. Phyllis and her crew are awesome
LOUIS B.This the 3rd and last time I will use this location, my wife reminded me that I also bitch about this location and the shitty service they provide. They treat you like, how dare you come in and want to rent a van! As the old saying goes, third strike and you out!
GREGORY D.I went to drop off the truck and the clerk was extremely rude. I was not addressed and when it finally came to the clerk speaking to me I explained I needed to check in my truck and she refused to go outside with me and do a walkover because she was by herself. Due to the fact that she did not go over the truck with me I was charged extra fees that I now have to address with uhaul. Totally unacceptable and taking advantage of customers.
keara B.The crew was great, from phone contact to moving in... five stars 🌟🌟🌟🌟🌟
LOUIS B. | First Impressionsgood service
RICHARD O.The woman who checked my truck out and checked it back in was very unprofessional and not at all customer service oriented. She was also disrespectful to her supervisor.
RICHARD S.Uhual can improve on everything. This was the wort experience I have ever had renting a truck. I believe uhual should be out of business if they can't see ice their customer. My reservation was cancelled even with a gurantee rent that I paid for. I had a one way rental and they worst me to drive 300 miles to return a truck before they decide to change my reservation and left me with no choice and threat to charge me 3x the amount of I didn't return the truck to the same place. I will tell everyone I know how bad uhual is. Y'all should be a shame of yourself.
ELDER B.The unit I rented has a gate that is very hard to lift, and the safety pin for the lock is close to imposible to locked. Basically my wife was there for 2 hours just trying to lock the unit
Ricardo S. | First ImpressionsProcess is too complicated. One attendant did not fully understand process and passed on to another....She was helpful but did not know exactly where the space was located in the lot but did assist in finding it and expressed understanding that moves are stressful which I appreciated.
EVELYN L. | First ImpressionsThe sales attendant was professional, friendly and very helpful. He guided me in the pickup and the return of the item I rented.
JAMES B.The truck was infested with roaches. Only one attendant at the counter in the morning. When the truck was returned a different attendant was there and said I shouldn't have that truck and didn't know how I even got the keys. She spoke to another attendant and it seemed to be a computer error, but it was very odd. I never received an apology for the roaches or the confusion. Also, the moving supplies (tape, boxes, mattress bags, etc.) were very scarce.
ALLISON M.We are very disappointed with this Uhaul location. The customer service was absolutely horrendous - specifically from Maureen Smart. The store location is #17360. She was extremely rude when I both picked up the car and dropped it back off. She was yelling with an attitude that she has no cars, which turned out to be a lie because the Center told me that wasn't true and they did have a car ready. So when I came back she was yelling at me again. The employees themselves said she's terrible with customer service and other people. The only job she should have is in front of a computer not even communicating with other humans. When I dropped off the car today, she yelled at me to go outside to complete my checkout. Who does she think she is? She thinks she owns the place and nope, not the case. She's a grouch who should be fired.
MEIR B.Not very friendly or accommodating
MARK M.Customer service... Rude
KEITH G.Need someone to call me back on this reservation urgently thanks
HECTOR G.The owner was excellent to deal with. The only problem we had was that for it was far away from our homeTo pick up the truck in the trailer other than that it was a great experience
KENNETH C.The mobile app gave me a lot of issues picking up and returning. It would not allow uploads of the pictures it requested. Made for a long period of time trying. Frustrating.
Creig F.Provide friendly and respectful customer service
JANIRA P.Give advance notice of the pickup location. We reserved at a different location, but they did not have the vehicle when we arrived. We had to drive an additional 8 miles to pickup the vehicle. Then we were charged extra because we drove the vehicle 1.4 miles more than was originally quoted.
William M.Bad Experience in this location, they deliver the vehicle without gasoline and then they want to collect the gasoline that you did not receive, very bad experience
Claudio L.U-Haul Keep up the great work and professionalism. Had to get use to the App but in the end everything worked out fine thank you u-haul
Darryl D.Terrible experience. Flew in took an Uber to hotel. Slept, got up , took an Uber to Acorn Uhaul in Boca Raton . Got there no truck . All I got was no truck boss . Delayed my trip 3 hours & had to pay for a hotel.
STEVEN G.Black Lady with the blond short hair should be a manager she was very professional and trust worthy encouraged me to get the insurance which i did. Got me in and out quickly. Assisted me with scanning my ID. No issues
Nickesha W.Miss M Smart did a great job…she was nice and helpful
MARLON G.To begin with, if you reserve an equipment to a customer, asks the customer to confirm availability at 530pm before coming to pick, the customer acknowledges and follow YOUR obstructions, then leave work to come rent the equipment, YOU SHOULD have that equipment and NOT rent it out to another customer that got to the store 5 minutes before me. I ended up paying way more than u should because you didn't communicate and respect a commitment already made. This after you guys Re rented my storage unit without my acknowledge without closing it out with me first. Great service!
DAVID R.We rented a 10x20 warehouse at the facility in Sunrise. Based on our renting of truck the warehouse was supposed to be free for the first month. when we were there no warehouse available 10x20 and no reservation. We also paid the insurance. Very poor communication Giovanni Arnaboldi
Giovanni A. | First ImpressionsThe Manager at this location went above and beyond to help me with my needs. I want to praise her Professionalism and excellent customer service. You are very lucky to have her in your personnel.
Tiana S.Lower prices on one way trips
ERNESTO F.The van I was assigned to rent needed servicing and a fuel fill-up before I left the dealer.
Keith M.Very helpful
LOU W. | First ImpressionsEveryone was amazing. Maureen came in during my check-in and immediately greeted me when she walked in and said good afternoon. That made me smile because it's becoming rare to go into businesses and people actually have outstanding customer service. I will definitely be back for my next move. Thank you for everything ladies ðŸ'•
ALBERTO G.Set up a standard return procedure and post it for all customers to see. Don't make us stand in line and be told a set of confusing instructions which, as it turns out were not correct Also reminding staff that they are customer service and should not be rude, short and unfriendly
robert S.I the fuel amount was higher than what the gage should and was to be corrected. I was charged for gas that was not needed since I returned with the actually amount shown on the gage. I am very disappointed over all with this rental, from the delays in aquire a reserved van to the over charges.
ANDREW C.Having more carpet Dollys for rent
JIMMY M.Need to set-up the Scan and Go Self-checkout feature.
Edward B.Great customer service. Very fast and professional. I well recommend all friends and family to nob hill sunrise location.
DAVE M.Trailer was very old and did not have jack to put it on the ball and had to be lifted by hand on and off. I was sent to randomly look for the Trailer twice before finally being directed to where the Trailer was located. Very time consuming check out process. Return was easier. I was also charged for insurance which I declined so all in all I received very poor service, dated and extremely worn equipment and was overcharged.
Bertram W.I would have preferred to pick up the u-haul at the first location from the initial text because it was much closer to my warehouse and driving location was on my way.
MARIO C.I currently have an unexplained added charge on my final bill. I was told to come back and speak to a second person, which I did. That person did not know why I have the charge either. I know have to return again a third time for someone to explain it to me and hopefully remove it
Lawrence K.I reserved 15" and ended with 20". Paid extra rent. I removed furniture pad, she got some 6 charged for it. They have to listen to customer, people are most system orthan customer. Extremely bad experience.
SESHADRI S.This location saved the day! U-Haul books a guaranteed reservation at another location. When I arrived, no truck. 2 hours later a larger truck was available at this location. I drove further to get the truck than the move of my storage unit, but at least I had a truck! U-Haul's reservation process is horrible. Reminded me of the Seinfeld episode! They know how to “take†the reservation, just not how to “keep†the reservation!
Randall L.profesional and very friendly. the vans was properly and clean
gerlen S.Not sure because the person who got us our truck we reserved owned the place. Horrible horrible customer service.
JOSHUA K.My issue is that I was told when I picked up the ubox that they would pick it up from my address. Not!! I was told when it arrived on the 2nd I could pick it up on the 3rd? NO. After driving 38 miles round trip twice. Never again would I do this.
Richard B.not charge $21 to drop off keys overnight. That is very unethical, as we the customer have to make sure gas is at the same level it was received , clean and following the prompts on the site to drop off the truck. The charge is extremely high.
JOANNE R.Need more employees during the rush hours.
EDGARDO O.Excellent customer service service
Ivan C. | First ImpressionsThe a/c isn't working properly. does not keep cool enough
ERIC Z.Horrible customer service. Very rude when I asked a question. Did not try to help at all and staff was very confrontational. Made the entire experience a nightmare and I would never recommend this location to anyone. I will be filing a formal complaint shortly.
Jaleel Z.Nothing everything was good
CHRISTOPHER S.Todo muy bien
junieth q. | Overall ExperienceMy storage was reserved and given away to someone else before I arrived I was sent to multiple locations in search of a unit. I was forced to use the biggest most expensive unit because after uhual inconvenienced me they had me pay two times what I would've if the unit I originally reserved had been ready and available to me as I was told when confirming my reservation and order. Poor customer service, poor communication, bad experience. I would not refer anyone to uhual.
BREANNA E. | Overall ExperienceExtraordinario servicio al cliente
destiny p. | First ImpressionsPhyliss was wonderful
SATPAL KAUR*** S. | First ImpressionsThank you Phyllis for your help
Marie R. | First ImpressionsHad storage there for years. Never an issue. Would definitely recommend to anyone.
RICHARD B. | Overall ExperienceThere I a gentleman there that works non stop and he is amazing. The whole staff is but one stands out. Would highly recommend
JUSTIN M. | Overall ExperienceI close my account out at 10/18/2021 and half of my stuff was filled with roach and rat urine and pecies, I jadnot throw away half of my stuff
AVEIDA G. | Overall ExperienceFirst the person in charge told me to leave because another customer on line was trying to have my place. Sscond he told me that my reservation wasn't on the computer Third he told me that the space i reserved and paid wasn't available anymore. After that i left telling that I was calling my lawyer. After that the clark went outside and he told me that he found my space. Horrible experience and attitude
Giovanni A. | First ImpressionsKenneth and Maureen helped a lot they are great!
JESSICA N. | Online Move InVery helpful and friendly staff
Frank S. | First ImpressionsPhyllis was a charm. Friendly,knowledgeable and very professional. Note* she needs a golf cart( way too much walking) Thanks for your help phyllis.
Barbra F. | First ImpressionsEverything was self explanatory, and to do everything online was ( check in ) awesome 🤩
DEREK P. | Online Move InGM and staff were excellent, very helpful and professional!
Adolfo D. | First ImpressionsThe unit door was old and hard to open. Then it only went up half way. When office was told about it the woman so..oh, they just need a little greasing. I asked her to please do it before my next visit and received no response.
Richard C. | First ImpressionsStaff is amazing
Mahaindra R. | First ImpressionsUnit was dirty. Severe potholes in front of my unit and I have items on wheels that need to go through it making it extremely difficult. Unfortunately this is the only unit available.
Deanna C. | First ImpressionsAll good
MARK F. | First ImpressionsVery rude and not helpful at all lady in the office. Very negative attitude. Thank God I did it on line and definitely not with her.
MaryAnn D. | Online Move InThe only problem is this facility has mechanics working on cars racing through the property ,very dangerous environment lately
BARMIA L. | First ImpressionsFriendly staff , fast service
Fernando V. | First ImpressionsThe rep was very helpful friendly and new product line excellently he's a great great asset to the company
pauline s. | First ImpressionsIt is a VERY OLD facility and it is evident that the pathways in the interior facility was designed 50+ years ago. If it weren't for the location and very helpful staff, I'd store my belongings elsewhere.
GARY M. | First ImpressionsVery helpful and friendly staff. Helped find the perfect unit for my needs. Satisfied overall with the companies pricing and accessibility.
Medwin M. | First ImpressionsVery clean facility and excellent employees that are very knowledgeable and can answer any questions you may have.
STEVEN M. | First ImpressionsThank you for your help
PAUL B. | First ImpressionsThe owner was extremely accommodating & helpful. She made my experience an A+ !
Brittany C. | Online Move InFast, efficient, and professional. Exceeded my expectations. Special thanks to the owner/manager Ms. Arnold. She is well informed and provided first class customer service.
MONICA L. | First Impressionsthe roof above the units is in need of repair.
Doreen S. | First ImpressionsStaff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .
Richard Z. | First ImpressionsGreat service! Good experience Everyone very helpful!
james h. | First ImpressionsVery Nice Manger so friendly
KENNY H. | First ImpressionsTook forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation
audrey L. | First ImpressionsThis is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman
JONATHAN Z. | Reservación