Customer Reviews for U-Haul Moving & Storage of Sunrise

6,650 reviews

4747 Nob Hill Rd   Sunrise, FL 33351
(S Of Commercial Blvd)

(954) 749-2727

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 749-2727

4747 Nob Hill Rd
Sunrise, FL 33351
(S Of Commercial Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

maryse B. 
Rating:
5.0

Customer did not leave a comment.

HERNAN R. 
Rating:
2.0

The truck had the lock on it with no key to it, I had to drive back and waste about 2 hours of my time, plus gas and mileage for the person that works there to tell me theres nothing he can do about it, and my dolly wasn't in the truck that they charged me for so thats a another thing I had to go back and get. This isn't the first time I have issues with that location, unfortunately they are the biggest ones around here so I am sort of stuck when it comes to using them. But if I could go somewhere else, I sure would.

Gibran D. 
Rating:
5.0

Very nice all in the store

Aaron H. 
Rating:
5.0

I had a great experience with the services priced to me, from to minute that I was approach until the moment that I left. I would highly recommend this location to anyone that is look for great service from great people that earn every penny that they earn to make this company continue growing.

Frank F. 
Rating:
5.0

Great experience however, I don't see that my vehicle was checked in when it was dropped off at around 6:45 PM. They said it will be checked in in 15 minutes. It's 8 o'clock and I don't see any check-in status.

steven B. 
Rating:
5.0

Customer did not leave a comment.

LEECHON C.  |  First Impressions 
Rating:
5.0

Walked into the store after failing to get the app/self service rental procedure done. Staff was very attentive, helpful and friendly.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

DAMON G. 
Rating:
5.0

Customer did not leave a comment.

spring L.  |  First Impressions 
Rating:
5.0

Excellent people 👏 👍

Charles F. 
Rating:
5.0

I recently rented two trucks from U-Haul over a span of four days, and the entire process was exceptionally smooth, especially considering I completed it online. U-Haul's system proved to be user-friendly, guiding me through the steps without any complications or hidden surprises. It accurately reflected the details, making the experience transparent and hassle-free. I want to highlight the efficiency and professionalism of the staff at this location. Rainy, in particular, was notably attentive and demonstrated a high level of professionalism throughout the rental process. Their commitment to providing excellent service contributed significantly to my positive experience. In conclusion, based on my hassle-free rental experience and the exceptional service received, I strongly recommend this U-Haul location to others in need of reliable and straightforward truck rentals.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Berveline P. 
Rating:
5.0

Customer did not leave a comment.

Tonya G. 
Rating:
5.0

Très propre , l’endroit est très bien entretenu, moi j’adore la propreté et c’était parfait , bon travail , et ne changer pas surtout😍

Berveline P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Marsha G. 
Rating:
5.0

Didn't like the idea that they didn't have dollies and only one furniture dolly when I requested 2. It really slowed my moving process without having the proper equipment.

Tranecia W. 
Rating:
5.0

Customer did not leave a comment.

Perry B. 
Rating:
4.0

Customer did not leave a comment.

Emil F. 
Rating:
5.0

Customer did not leave a comment.

Orlando S.  |  Overall Experience 
Rating:
5.0

We. Love Rainy, . Sharp, old school, lucky to have a person like that on your team.

jeffrey S. 
Rating:
1.0

I took many pictures and yet the gas gage was incorrect.

Misty C. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T.  |  First Impressions 
Rating:
1.0

Actually my issue was not with the Sunrise Unit. I have scheduled a 26' truck on Davie for 8am. Arriving there they didnt have the truck. They sent me to another store which was closed and nobody was there. I had to call Uhal, and they sent me to Sunrise where I could get the truck, but 1 hour later (9am). I had people schedule for the moving and pay them starting 8:30am and could get the truck ready only 9:30h. I lost 1 hour paying the movers.

Marcelo O. 
Rating:
5.0

Customer did not leave a comment.

Paulette R. 
Rating:
5.0

Customer did not leave a comment.

Alshea L. 
Rating:
5.0

Everyone I spoke with was amazing.. the girl at the front desk I believe her name is Rainey was extremely helpful and took the time to answer all my questions. if I ever need assistance again with storage, this will be the place I come back to.

laurie r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  First Impressions 
Rating:
5.0

I'm a customer for many years and always be satisfied. Thanks 👍

Arturo S. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Customer did not leave a comment.

Zuzana C. 
Rating:
4.0

Customer did not leave a comment.

john c.  |  Overall Experience 
Rating:
2.0

I return the with more the was giving to me and I return the back early but I don't get nothing back for that but if I was late and the truck didn't have the gas back in you charge me.that part I don't like say I can't give a good review for that reason.

anthony P. 
Rating:
5.0

Customer did not leave a comment.

Yves M. 
Rating:
5.0

Staff was great and friendly..

Elange P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

4 different employees two different days amazing job.All very welcome and helpful thank u guys

Christian F. 
Rating:
4.0

Girl at the front was awesome, very friendly and professional.

Diego A. 
Rating:
5.0

Customer did not leave a comment.

MarkD C.  |  First Impressions 
Rating:
1.0

Was charged unmentioned fees reservation was canceled by someone other then myself the gm at the facility was rude made jokes with his co worker about my cancelation and ignored me majority of the visit while I waited gorvan explanation of my cancelation and hot none. Ended up without a uhaul.

nedia T. 
Rating:
5.0

Customer did not leave a comment.

Cherimond T.  |  Overall Experience 
Rating:
1.0

I called and made the reservation over the phone. Subsequently, I received a text with my pick-up location, initially set in Davie. However, without any prior notice, they changed the pick-up location. It was only when I arrived at the Davie location and called again that I was notified about the change. From there, I was instructed to pick up the truck at the Sunrise location. Upon arriving at Sunrise, I encountered another issue: the truck I originally reserved was not available. Fortunately, they agreed to provide me with a larger truck at no extra cost. Despite these complications, I find it incredibly frustrating that they charged me for 283 miles when the entire journey logically adds up to a much shorter distance. Let's break it down: I drove 17 miles from the rental location to my house, then another 6 miles to my second destination. Finally, upon returning the truck to the Sunrise location, which was not my original pick-up point, I faced further inconvenience. Generously factoring in some extra miles, the total distance covered amounts to approximately 46 miles. Despite the loading and unloading time, my usage only spans about 3 hours. After expressing my concerns, I received a call from them, acknowledging the error and assuring me that they have fixed the issue. They mentioned that they will refund the extra money back to me. While I appreciate their prompt response in resolving the billing discrepancy following my complaint, the initial inconveniences and the subsequent mileage miscalculation have been quite frustrating, and I would not recommend any friend or family.

milford P. 
Rating:
2.0

I was double charged for mileage and will not be using this service ever again

Andres M. 
Rating:
5.0

Employees were very helpful! Definitely will recommend or use again.

Risa H. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
4.0

Customer did not leave a comment.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

Raul E. 
Rating:
3.0

Customer did not leave a comment.

Ramon S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

I requested a smaller truck and it wasn't available at pick up. I was never given a notice that it would even be a possibility.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
4.0

The app didn't work when I tried to drop off the truck in the accorded place, the app GPS never loaded if I where or not in the correct place. Thankfully the Spanish customer service responded quickly when I finally decided to look for it and helped me with that with ease l.

Victor S. 
Rating:
4.0

Be careful about bringing bugs such as roaches to your home from the storage. I don't know how to avoid this.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

To me very nice this is may second time very good

Milena H. 
Rating:
4.0

Customer did not leave a comment.

Cherly L.  |  Overall Experience 
Rating:
5.0

Great front desk staff

Barbara N. 
Rating:
5.0

Johnny did a great job!

ROBERT S.  |  First Impressions 
Rating:
5.0

AAA+

Louis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damon G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Florell V. 
Rating:
1.0

Selected at counter pickup at 9 on a Sunday. Got there at 9, waited around until 9:30, no one there. Business closed, states open 9-6 sundays.

Carol C. 
Rating:
3.0

Customer did not leave a comment.

DAMIEN D. 
Rating:
5.0

Customer did not leave a comment.

Reydel B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOSEPH M. 
Rating:
1.0

Reservation was given to someone else. Was told to pick up reservation at a further location. Upon arrival after waiting for an 1 hour was told my reservation would not be honored due to vehicle not returned. Then was down graded on vehicle size and was charge for a dolly that was not inside the truck.

Marvin R. 
Rating:
1.0

Mileage out and mileage out was falsified as was gas out by over a quarter of a tank leading to twice the expected cost. Also they left someone else's bedsheets in the back.

Sage H. 
Rating:
3.0

Door to my unit was very very hard to lift up and debris dirt would fall in face as I opened it. Rusty old door very Very difficult to open and heavy. A few boxes wet on bottom.

Maureen L.  |  Overall Experience 
Rating:
3.0

Face-to-face went well. I had a lot of problems with the App.

George Y. 
Rating:
5.0

the service I received from this location was excellent

DONALD H. 
Rating:
4.0

None

Kenold T. 
Rating:
5.0

Good place

alvaro R. 
Rating:
5.0

Customer did not leave a comment.

Issac A. 
Rating:
5.0

The young gentleman who helped me when I checked in was very courteous and helpful. He answered all of my questions and was accommodating. He definitely deserves a gold star. I would definitely rent from here again if the need ever arises.

Alina R. 
Rating:
5.0

I can't really think of what can be improved. Cameron was great as well as Rainy. Cameron's personality is so fitting. He's extremely helpful. I told them both this was the best U-Haul location I have found!

Sonja H. 
Rating:
1.0

I was helped at 4747 Nob Hill Rd by Lorraine S Merchant ID 4445013145128. Lorraine S exhibited extreme unprofessionalism. Started sighing loudly as soon as walked in through the door, and continued to appear extremely annoyed and unpleasant as she went through the terms and steps of the rental. She gave poor directions that contradict themselves and made no sense, and when I clarified what she meant she sighed and rolled her eyes and asked if I was even listening. I do not think Lorraine S belong in a customer service industry, and, with her behavior it seemed like she does not want to be there anyway.

Wai L. 
Rating:
5.0

Customer did not leave a comment.

Philmore M. 
Rating:
5.0

After having a disappointing experience at another U-haul I was pleasantly surprised. Staff friendly, professional and accommodating. Would definitely use this location again should the need arise. Thank you.

Susan M. 
Rating:
5.0

Great service Very professional

JOSE RAMON** M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlando S. 
Rating:
1.0

I was never inform that will be charged $20.00 for the remote ck-in. Ignition key was bad, need to try different position to make it fully turn to start the engine. Some noises on the truck. No adjustment fir a short period rental. 4:00pm to 4:00am. Need to return before 7:00am. Because reservation. Employee was nice and cortéis. No problem with her. Location looked clean.

Jose R. 
Rating:
5.0

The owner and his staff were excellent. They were extremely knowledgeable, helpful, polite, and friendly. I would absolutely recommend this location.

Edward E. 
Rating:
5.0

Customer did not leave a comment.

Pennye R. 
Rating:
4.0

Keep up the good work.

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
1.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

The crew was very friendly

MARCO P. 
Rating:
5.0

Great customer service.

Romain R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeff F. 
Rating:
4.0

Customer did not leave a comment.

Priscilla D. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
3.0

If the trucks are cleaned inside would be nice

Diego C. 
Rating:
5.0

Patience and Kidness

RICHARDSON F. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
3.0

Trailer was not clean but was in good working condition. Staff was helpful.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jakaria H. 
Rating:
4.0

Customer did not leave a comment.

Edward R.  |  Overall Experience 
Rating:
5.0

Very accommodating and the staff members were very kind.

Sonia L. 
Rating:
5.0

Very nice people and check out was smooth

Bonnie M.  |  Overall Experience 
Rating:
1.0

I made a U-haul reservation this past Saturday morning only to get to the location and find out they didn't have a truck for me. I was promised on Sunday morning I would definitely have a truck & even spoke to a man at the Uhaul location at 9715 Broward Blvd. & the man assured me that a truck would be available when I got there. Once I arrived to the location, not only was there no truck, the place wasn't open! I had to call the Uhaul customer service phone number several times & sit on hold for about 40 minutes because an employee kept hanging up on me for no reason! I finally spoke to Sarah who was kind & apologized & sent me to the Uhaul location at 4747 nobhill road & my experience was seamless at this location & the lady was very kind & professional & was efficient. Uhaul needs to get it together! 4747 nobhill location I appreciate you all but Uhaul sucks & unfortunately this is the 2nd bad experience I've had with Uhaul in less than 6 months.

CRYSTAL K. 
Rating:
4.0

Customer did not leave a comment.

Lekeijah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin F. 
Rating:
5.0

Speed of pickup. We did the online pickup but it still took time to upload pics and D/L info, even though some of the info was already submitted.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Katie T.  |  Online Move In 
Rating:
1.0

Call me a have a long story you as an organization need to know. I will never utilize Uhaul again. Never.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

MARY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Joshua P.  |  Overall Experience 
Rating:
1.0

When i was asked at what time i was dropping off the vehicle, i responded at 6pm. The rep stated its ok we wont be here at that time but you can just drop off after hours, he never mentioned there will be an additional $20 fee for late drop off.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS H. 
Rating:
5.0

Customer did not leave a comment.

Daniela R. 
Rating:
1.0

The worst

Aneisha D. 
Rating:
1.0

Customer service was horrible, I never experienced service like that before in all my renting with Uhaul. The young lady that open this morning was very rude.

Eric M. 
Rating:
1.0

The old lady that work there was very RUDE and that's not the first time, the U-Haul # she gave us wasn't the key # she gave us was hot outside had to sit there and wait on her to bring the right one.Her customer service skills sucks and she's very rude as if she don't want people to come in there..she didn't want to answer any questions we asked her.

Chantal A. 
Rating:
5.0

Customer did not leave a comment.

Anyris G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Rainy was helpful and stayed later than she needed to, to assist me.

Mohamad S. 
Rating:
4.0

Customer did not leave a comment.

Gershom S. 
Rating:
5.0

Customer did not leave a comment.

evans d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex T.  |  Overall Experience 
Rating:
1.0

Your staff are horrible. Lazy mean no personality. The lady you have on Thursday afternoon is unprofessional. I could use other words but I won’t.

MARK F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lekeijah C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lois C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

devin g.  |  Overall Experience 
Rating:
5.0

The staff are fantastic. They were very considerate and friendly.

Janet F.  |  Overall Experience 
Rating:
5.0

Johnny was awesome because I came into the office and called the 800 number, spoke with someone on the phone as well as in the office and both persons said they would make a note of our conversation explaining that I misplaced the key and could not find it. Johnny immediately handled the situation and put my balance to zero once he realized what I said was true. Thank you, Johnny.

angela d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlton S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jim t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roselaine C.  |  Overall Experience 
Rating:
1.0

They have problem with water on the roof and they have lot à water and they make à hole to drop out the water but they make hole in my unit 🤬🤬🤬🎉all my things and cloths and boxes was scrap i have to make a claim to U-Haul

Pierre M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

melissa m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Armand P.  |  Overall Experience 
Rating:
5.0

The manager at the non hill store is amazing he went above and beyond to make sure I had everything I needed and I was secure with my storage, and my truck will definitely be back to rent from them again in the future if I need to ever move anything or if I need storage again thank you so much five stars across-the-board

nancy h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTHA B.  |  First Impressions 
Rating:
1.0

The reason that I have given this Storage Facility an extremely poor rating was because of these factors: 1) During my time there, The AC did not consistently work. By this, There were some days where it was cold and adequate and then there days that my area was hotter than a microwave oven. I brought this up to management numerous times while I was there and the same problem persisted and the situation did not improve. If a client is paying for Climate control (AC) then they should get AC. 2) Unfortunately, When I brought this up to the Location Manager, Fernando Dutra, All he could tell me was that if people kept leaving the doors open, There was nothing they could do about the AC. I then asked Mr Dutra, If I am paying for an AC Climate control unit, Then I should get what I am paying for. Mr.Dutra’s response was “There is nothing we can do about the AC and If you are not happy, Then leave. We don’t need you as a customer. This is Very Bad Business acumen in dealing with customers. It is this type of management that is no good for business. I strongly believe that Mr Dutra should not be dealing with the customers. I was a client that had been there for approximately 4 years.

Jorge G.  |  Overall Experience 
Rating:
3.0

Gate was not working going on access code not working as we entered and exited. Office had to open gate. Not to keen on an outdoor unit too hot may change to AC later

Maureen L.  |  Online Move In 
Rating:
5.0

Friendly and helpful staff. Highly recommend this facility. If the need arises would definitely use this facility again.

JACQUELINE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maverly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sattra R.  |  Overall Experience 
Rating:
5.0

I'll definitely recomend uhall and this location to everyone...

MORRIS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
5.0

Great experience

Manuel G.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

stephen o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayvantay A.  |  Online Move In 
Rating:
5.0

Owner was very friendly and extremely helpful.

VICKEY W.  |  First Impressions 
Rating:
3.0

Great unit I only used it for a month, but help me out a lot. There was no lights inside of the hallway. My unit was in, not to mention the infestation of cockroaches. I’m sorry that I couldn’t grab the rest of my stuff, but there was way too many for me to put in my car.

David J.  |  Overall Experience 
Rating:
5.0

Very nice

Latresh M.  |  First Impressions 
Rating:
4.0

Only thé truck i rent for a week was full of ROACH i have to buy à big bottle of roach killer liquid and spray all the van

Pierre M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRADY B.  |  Overall Experience 
Rating:
1.0

The office staff was rude and very unprofessional. I booked a truck a week in advance. They gave my truck away the morning I had it reserved and wouldn’t help me at all with getting a new truck. They then hung up on me three times for no reason. I wasn’t being rude or belligerent, they just didn’t feel like dealing with me. Terrible staff. Poorly managed. Garbage site. Manager should be fired.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gaspar C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARI J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia m.  |  Overall Experience 
Rating:
3.0

Had bugs

Andre E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SIMONE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

earnest B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler R.  |  First Impressions 
Rating:
1.0

I had make my reservations on line for $159 and when I got to the storage he told me $259 and when I complain he said alright and billed me $199 per mth. Next day I forgot my keys and he said it will be $50 for him to cut the lock THAT IS NOT GOOD BUSINESS Ethics,

Susan A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROGER B.  |  First Impressions 
Rating:
5.0

It was a great experience and I felt really comfortable leaving my belongings in that area. Thank you very much for your hospitality. It was amazing and appreciated Thank you very much

Dorothy R.  |  Overall Experience 
Rating:
5.0

As expected. All good

Doug K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALY L.  |  Overall Experience 
Rating:
5.0

Great customer service

CASEY S.  |  Overall Experience 
Rating:
2.0

My friend is 88 years old and the way that this women spoke to her and treated was very inappropriate and not professional. As soon as I heard of what was going on I immediately got her another storage unit at another facility. I was so aggravated and frustrated over the whole ordeal

Doreen S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Esnaider A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff.

CASEY S.  |  First Impressions 
Rating:
5.0

Great place , very safe and organize . Helpful staff Highly recommended

Fernando V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  First Impressions 
Rating:
3.0

While cleaning out my unit I did find quite a few dead roaches which was a little disturbing and disappointing due to my personal belongings that I kept in this temperature controlled unit.

melissa m.  |  Overall Experience 
Rating:
5.0

I don’t wanna mess up anything with low ratings, so I provided all high ratings. But i do want to add stuff. I smelled urine by the dumpsters by my storage unit a couple times. Also there was a man who was walking his dog and his dog pooped in the grass within the gated storage area. He walked away without cleaning it up. I reported him to the employees outside and when he came back he started yelling and verbally harassing me. And then he went back to the employees and they looked like they were comforting him. Smh. Also. I left my black sunglasses in the uhaul truck. I dropped it off right before the store was closing. I came back first thing in the morning and the employee advised the truck I used was still there. I checked the truck and my glasses were gone. Someone stole those glasses. Smh.

Samantha M.  |  Overall Experience 
Rating:
5.0

The young lady who checked me out was very courteous and nice.

Dawn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Franklyn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

khalina w.  |  Overall Experience 
Rating:
2.0

When I went to sign up for the unit the manager had a horrible attitude, her name is Rainy, she also put me on auto pay, without my permission, I WENT ONLINE TO PAY MY BILL THAT IS WHEN I NOTICED THAT THE PAYMENT HAD ALREADY BEEN TAKEN FROM MY ACCOUNT,I NEVER USE AUTO PAY EVER, SHE WENT IN MY ACCOUNT AND STOLE THE MONEY BECAUSE I NEVER GAVE HER AUTHORIZATION, I NEVER USE AUTO PAY EVER !!! WHEN I FOUND OUT THAT SHE HAD TOOK THE MONEY I MOVED OUT OF THE UNIT,,, YOU WILL KNOW HER BECAUSE SHE WILL BE THE ONE WITH THE Funky ATTITUDE, I WILL NEVER GO BACK!!!

Fresh F.  |  Overall Experience 
Rating:
5.0

Very helpful staff and nice looking facility. You can tell the team takes care of their place of business!! Thanks for that!

Sean E.  |  First Impressions 
Rating:
2.0

They told me I had until the 7th before 5 to pay unit or it would be auctioned called at 11 am and was advised my unit was auctioned and rep couldn’t do anything to help not even tell me who I spoke to that gave me wrong information I wouldn’t recommend this facility

keyon c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YVONNE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marry Ellen B.  |  Overall Experience 
Rating:
5.0

I would recommend that the unit be sprayed around the doors , bc the traps inside doesn’t last for a long time to kill the cockroaches.

Nadine P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NORMAN A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammie C.  |  Overall Experience 
Rating:
5.0

We have been clients for several years and could not be happier. Everyone has been helpful, knowledgeable and we are grateful.

GAIL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C.  |  Overall Experience 
Rating:
5.0

The employees here were amazing! Anthony went above and beyond to make my experience the best. On my move out day he helped me with some of the boxes that I broke down and some other things. He was a joy and a pleasure to speak with. Also Rainy, I hope I spelled her name correctly, when I checked in, was very nice as well. I highly recommend renting a storage unit from this U-Haul location.

CHANDLER H.  |  Overall Experience 
Rating: