The service here has always been exceptional I go to rent a vehicle But I always receive the best customer service ever It doesn’t matter if it’s cold snowing hot the staff their temperature never change it always stays on quality
YOLANDA ECustomer Reviews for U-Haul Moving & Storage of St Clair Shores
Testimonials From Recent Customers
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had a problem with the equipment not functioning properly they went over and above to accommodate me their professional and kind this is the only location I will go to now
CARLA OAll was well.employees had all bases covered.what a good job.bravo.
HILTON FThe best staff I ever worked with.
KARIEEM MExcellent service and friendly staff. It was a great experience!
JOSEPH DProfessional. Efficient. Friendly
ALDAN JStaff helpful and nice
KELLY JMy vehicle had a leak. The person in charge assured me they would get it fixed. That is all. Great experience . Ty
Paul GMatt is a good manager
Kaci E | Overall ExperienceNada
RODNEY EVery helpful and kind. Took care of us quickly, which was so appreciated when our move took longer than expected.
NATHAN GIt was fast and easy to reserve a trailer. I rented to trailer, hauled my load and returned the trailer in less than an hour.
RICHARD PN/C
STACIE JAmazing group of people I highly recommend going here. This is the sixth time I've rented something there and they are just unbelievable. Keep up the good work guys.
Gerard AAll the people there were Friendly and Awesome. To bad we can't have such wonderful service everywhere. Would make life so much more enjoyable. Please relay to the whole team at Little Mack location.
SEAN JExcellent! Perfect for what ai needed!
EDWARD KFirst time renting, so far so good.
Jack W | First ImpressionsThe staff was friendly, helpful and professional
DAVID JServicio al cliente de excelencia.
DANIEL JSt. Clair shores was great, but the u haul hotline charged me an extra 60 bucks when I needed the truck for an hour past closing time. So the amount charged to my card doesn't even match my receipt
GARRETT Kgreat service
GLORIA JFriendly and knowledgeable.
KENNETH LI went to 3 different U-haul locations to pick up a trailer that I reserved 3 days earlier. In the future I will go to the St. Clair Shores location first.
LEON WTimely and efficient.
Edward RSimple pick up and return process.
GEORGE CThe staff at both facilities was beyond helpful and friendly!
DAVID LThe employee's were very kind, informative, gracious. When returning the car hauler trailer the associate was on the spot disconnecting the trailer while my account was being wrapped up. And was completed when I returned to my vehicle. Very very professional employees.
LISA PThe owner and counter person went above and beyond to accommodate my needs. I've used this location several times and it is always a great experience.
Gregory DOLD truck! Steering was WAY off! Disgusting!
JAMES PThe manager was very dry and unwelcoming
LASHANA C1. The passenger door has a faulty seal that allows too much road noise into the vehicle. 2. Your staff are true professionals, especially Matthew.!
JOSEPH PThe only place I go for truck rentals. Matt and everyone there is super helpful.
Michael OThe van I rented seemed to have maintenance issues.
JAMES Dgreat place and great service.
JOHN TVery professional and helpful with our questions.
CHRISTOPHER BI would recommend this U-Haul location. Everything was seamless. Excellent service.
WILLIAM Rexcellent staff. from pick up, to drop off - ithe team at this location are professional, courteous and well experienced. This makes a huge difference as moving is a very stressful event. The group at this location makes the process of moving less stressful.
Joshua FVery helpful customer service
George HContinue the great customer service 👍🏾
WILLIE RNothing comes to mind! It was professional and friendly service at its best thank you very much.
Joachim FSpent an hour trying to free the front left metal loop to which a tie down was connected. So perhaps inspect those more thoroughly.
Suzanne MThey didn't let me know what my charges were I want to know how much I owe you guys that's all you're not clear on the amount that was charged my credit card I'm concerned
GREGORY GI had trouble locating Bodega. I think there should be better signage off the main road.
CAROL GMatt and Dan are the best.
MATTHEW KRepresentative can be more pleasant. I guess it's the gentleman that's on the outside when returning the truck. He was unprofessional, unpleasant and rude.
Garteria CStaff was very nice and helpful
ERMA JNinguno
JEFFREY CVery helpful
DAVID MNice group of employees.
PETER Tno
VICTOR CQuick easy dropoff
TERENCE EThe service was exceptional! I appreciated the phone call during the installation, and not just preceding without asking. I HIGHLY recommend this location for hitch installation.
SHERRI LThe customer service and the quality of my rental, truly exceeded my expectations. Job well done to the owner, as he went above and beyond to provide excellent customer service!
SIERRA EEasy, quick and the staff was very nice.
Danny MRent/Buy a few parking spots from the plumbing business across the street. Parking lot for customers are extremely small.
TRACEY JI cannot give you a review until my contract is close, I was told to leave, and he will take care it later I did notice my mileage was 4940 when I got into the cargo van, but I notice later on my contract that it stated 4934 and till now there is a hold for an amount that is larger than what I owe
ADNALOY MJust wished I had a lower unit because I have some totes I had to carry up the steps into the unit
Salena C | Online Move InThe only issue I have is that a lot of my stuff got mildewed from the flood y’all had.
Jamealia J | Overall ExperienceMatt is wonderful to work with at the St Clair Shores location!
Barbara M | Overall ExperienceThe team here is amazing. They have continuously shown great care and knowledge in their business and customers. The best Uhaul I've been to in my 10+years of utilizing the company
Jonathon D | First ImpressionsAll I can say is thank you for securing my things
Lynette D | Overall ExperienceGreat service,very prompt
Bronson S | Overall ExperienceMatt was very helpful & professional despite being very busy & working alone.
esther A | First ImpressionsHave had storage for over a year now and EVERY person I have spoken to is professional personable and kind. Nothing but good things to say! Thank you Uhaul!
LaDonna W | First ImpressionsLove the service given Matt is very polite and courtesy
regina w | First ImpressionsTHe only issue with facility is units close to the door are subject to flooding aafter heavy rains
richard r | Overall ExperienceMy storage unit flooded and I'm not getting no help and insurance company is terrible
Samantha R | First ImpressionsThe entire rental period access to the card swipe did not work. This was unacceptable and staff had NO control in getting it repaired. The staff was friendly and helpful but many times they were overwhelmed and the wait times were long and unacceptable. Scheduling the proper amount of staff at the proper time is a management issue. I would say that my overall experience was "below average" if not for the smiles that the staff showed me.
Mark P | Overall ExperienceThe movers were the best !! The service at uhaul was so disappointed
Adelle N | Overall ExperienceGreat!
Chester D | First ImpressionsVery helpful workers
Kim G | ReservationThere were trucks, vans and trailers parked throughout the lot, making it very difficult to enter and exit their facility. trailers were everywhere, and there was no one able to assist in the office.
Daniel A | Overall ExperienceI made four visits to this Uhaul location in one day to pickup and drop off equipment. The owner, Ryan, didn't seem interested in assisting, and his associate was unable to figure out how to do so.
Daniel A | Overall ExperienceExcellent customer service!
Lisa B | Overall Experience