Customer Reviews for U-Haul Moving & Storage of Springdale

904 comentarios

3755 Airport Blvd   Mobile, AL 36608
(across from Jason's Deli)

(251) 344-0661

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(251) 344-0661

3755 Airport Blvd
Mobile, AL 36608
(across from Jason's Deli)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I really like this store. The associates behind the desk are really nice and easy to work with. I call on this location every time I need a truck. We have also utilized the storage units several different times.

KELLY T. 
Clasificación:
4.0

Hope i dont have to use youguys again an that your all blessed

Lataya H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M. 
Clasificación:
3.0

The roach spray was very strong and in you storage items. I was not pleased with that....

michelle j.  |  Overall Experience 
Clasificación:
5.0

The staff was always courteous and helpful .

CHININA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TACORA P. 
Clasificación:
5.0

Great service thank you!!

ARCHIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chinina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junella U.  |  First Impressions 
Clasificación:
3.0

The storage I rented was misleading on the size that it would hold 1-2 bedroom it's actually like a studio apartment and it was to small

JACQUITTA P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

latanya M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

MELODIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEKEARA C. 
Clasificación:
5.0

I would just like to say thank you for all of the assistance that I received from your team. The young man who checked me in was very knowledgeable, friendly and was able to make sure that I had everything I needed for my unit. I was back-and-forth several times to the unit and every time I saw him he had a smile for me and always made me feel safe and welcome. Keep up the good work over there and I will definitely be recommending you to my friends and family. With Mobile in the condition it's in right now Safety is high on the priority list. Your location and staff made my family and I feel secure while using the unit. Thank you for all you do keep up the good work!

Steven D.  |  Overall Experience 
Clasificación:
3.0

When I made my reservation, I was told I could pick up the truck an hour before the store opened by using the 24/7 Truck Share check in on my smartphone. When I arrived at the store at 9:15 am, the app told me my order was switched to in person pickup. So I had to wait for 45 minutes for the store to open. Then had to wait another 20 minutes while the truck was checked in and cleaned before I could take it. This fiasco caused my movers to have to wait around for me for an hour 15 minutes.

JEFFREY C. 
Clasificación:
4.0

The only difficulty I had was locating a cart during the move in/move out process.

Timothy J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michael p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W.  |  First Impressions 
Clasificación:
1.0

The initial location I reserved, did not have any employees there and the did not return my call after initial contact. I had to wait 15 minutes at the next location for the employee to finish using the bathroom. The vehicle was very jerky and the check engine light came on right after I picked the vehicle up. Call in customer service was excellent, but I would have hated to be on a deadline.

STARISK W. 
Clasificación:
5.0

Have a sign on the door telling us where to park. Other than that, the guy who helped me was fantastic.

Deirdre S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESIA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Azlean W.  |  First Impressions 
Clasificación:
1.0

No parking lot at all

Kurt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ennius C.  |  Overall Experience 
Clasificación:
5.0

Ethan made the process so easy. He was very professional and so friendly. I will definitely be using this location again

SHATAY A. 
Clasificación:
4.0

The only complaint I have is that I moved into the unit Nov 1, and out on the 13th. I paid for a month in advance. I was told at checkout, that they do not refund partial payments. I was due over $120. There is no way I am paying for something I'm not getting full use of.. Especially in todays economy. I am not even sure this is legal, and will pursue further if I dont get my money back. I need my money back, asap. I reported this to the Asst.GM and he will get with GM and he is supposed to get with me on Monday.

KATHRYN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

This was not the location I had reserved or the truck I had reserved. The staff was very nice and made up for the issue

WAYNE B. 
Clasificación:
5.0

The guy that waited on me is very nice

SHEILA W.  |  First Impressions 
Clasificación:
4.0

My only note is that i could not find any carts to help move my boxes.

Timothy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaquanda H.  |  Overall Experience 
Clasificación:
5.0

Keep up the great work.. and excellent customer service 👌

TERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe h.  |  Overall Experience 
Clasificación:
2.0

Lady behind the counter was absolutely rude, no care for working, and genuinely didn't want to be there

TOBY E. 
Clasificación:
1.0

Clerk that served us was rude. Had her child of maybe 2 or 3 years old at work with her and couldn't do her job for taking care of him. We had reserved and paid for a dolly. She told us they don't have dolly's at that location. Couldn't do anything to get us a dolly. Didn't want to give us the mattress covers we had prepaid for even though she had plenty on her display pegs. She finally gave us those. Had also told us they didn't have furniture pads which we had also prepaid for. She finally left her son with us and went and found the pads. Very unprofessional. This was not the location we had reserved our truck at. They moved it a day before pick up to this location. We would never recommend this location. Also, our truck was reserved for 1:30 pickup and they called to ask if we could pick up at 4:30 as it was not ready. Setting us back 3 hours on our loading and causing us to load in the dark. Very disappointed with the Springdale location!!!

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH T. 
Clasificación:
4.0

Never received the appliance dolly I rented

Trey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

charles c.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

BONTA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon W. 
Clasificación:
5.0

Great service, easy process

LISA S. 
Clasificación:
5.0

Christopher was very helpful

Kenneth S.  |  First Impressions 
Clasificación:
3.0

I was a little disappointed, I filled out the contract online for 5 hours but, when I got to the pickup place, I only had 3 hours. But the attending person was very helpful, and worked with me, because I had to go pass the stated time.

PAUL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward K.  |  First Impressions 
Clasificación:
5.0

More vehicles

Johnny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shamika V. 
Clasificación:
5.0

I had a fast a friendly check out and my move in was a breeze. Thanks for making my experience so easy.

Libeada m.  |  First Impressions 
Clasificación:
3.0

I was unsure as to where to park the vehicle. I pull in and there was a gate they I could not open and very limited parking. Staff was really helpful though.

TRENHOLM E. 
Clasificación:
5.0

Excellent customer service.

HETTIE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD R. 
Clasificación:
5.0

Building is kept clean and secure , outstanding customer service.

alex a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONRAD W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa B. 
Clasificación:
4.0

The staff was great and I left completely satisfied with my new storage unit. The only thing that was a cause for concern, is due to being active duty military, I was asked for my commanding officer's name and phone number. I was told that this was company policy in the case a service-member is deployed or any situation that would warrant contacting military officials. The reason that this is an issue is because a service-member's commanding officer (CO) changes quite frequently. It's a temporary billet assignment not one permanent person. A better point of contact could possibly be the manpower headquarters element for the particular branch of service. The service-member should be able to generate that information. Just an aspect to consider regarding service-members.

jeff a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BROOKE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal W. 
Clasificación:
4.0

Good site

Guy F. 
Clasificación:
5.0

Your CSR was great! Friendly, courteous, and very helpful! He answered all of my questions and had a pleasant and kind attitude.

JENEICE J. 
Clasificación:
3.0

The lady that checked in the truck was great!

Frances G. 
Clasificación:
4.0

Didn't have the furniture pads I requested - and needed. And wasn't told ahead of time

YUELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LITA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

nestor A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

None! Everything and Everyone was very helpful and polite! ¡Gracias!

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osben C. 
Clasificación:
3.0

Arrived at location. 9:40 am. Doors were locked. Rep was inside. We parked the truck. He finally came outside and stated we must move it. Charged me $60 late fee . We were to return at 9am instead of 10am when we picked it up.

Kimberly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus S. 
Clasificación:
4.0

When I switched my pick up time online, I never received another email that had the new information in it. It was confusing because when I changed the time, it automatically changed the location. Additionally, in the store they said that all pick up trucks had to do an in person check in. But it gave me the option for online when I booked. Just some confusing things about the website! The staff at the location was amazing was even found my credit card I left behind!

Amanda S. 
Clasificación:
5.0

Thank you so much Alana😀

Lewis W.  |  First Impressions 
Clasificación:
4.0

Small parking area out front to return vehicle.

James Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDICE M. 
Clasificación:
5.0

They are great just wish they stayed open later

DANIEL B.  |  First Impressions 
Clasificación:
5.0

No warning about how sluggish the truck ran up to 50 mph.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

Nothing. The customer service is beyond excellent. I also have a unit and the staff is always pleasant and friendly. I would and will recommend and come back. I went to other UHAUL places and never received the courteous treatment that I receive at this location.

KATHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey V. 
Clasificación:
5.0

El cliente no dejó un comentario.

loukisha s.  |  First Impressions 
Clasificación:
5.0

Everything is great! I recommend this location for storage to everyone! Friendly and lovable staff!

Kenton W.  |  First Impressions 
Clasificación:
2.0

The brake makes metal noise and pushy.

Kiho K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brashawn Y. 
Clasificación:
5.0

The service guy was very friendly

MICHAEL J. 
Clasificación:
5.0

The managers at this location were nice, professional, as well as personal. I was treated like family and like they had known me a long time,, didn't treat me as a dollar sign. I also rented a 10 x 10 storage bin that they held for me knowing I was coming form Birmingham, AL and not sure when I would arrive. It was a wonderful experience.

GREGORY M. 
Clasificación:
5.0

I had a positive experience in every way. Salesperson was courteous and helpful.

Sandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R.  |  Online Move In 
Clasificación:
4.0

A larger parking lot.

PAMELA S. 
Clasificación:
5.0

Not much. Employee was great.

CORWIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marzelous H. 
Clasificación:
3.0

Please state whether or not equipment is available before purchasing. I ordered a utility dolly so I could move my furniture downstairs; however I assumed the dolly was in the back of the uhaul when i picked it up because I heard a lot of noise while driving. It was not. No one called to say anything about the miscommunication. So I called and the lady directed me to go and pick up one from a different location. My car is too small to pick one up so I had to drive the uhaul which resulted in more miles which thus resulted in more charges than anticipated. Which also costed me more time because of traffic. It was inconvenient.

Allison C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kisha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus J. 
Clasificación:
5.0

Nothing. Representative was efficient. Everything went smoothly

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice H. 
Clasificación:
5.0

The heater did not work and it was 40 degrees and the inside was dirty with an odd scent

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry A. 
Clasificación:
5.0

Austin and Alana were Great at helping my needs for the move!! I am glad that they had a 26' truck available! That made our move Great ! They are very helpful and kind! Thank You From JOE AND NICOLE!

Joseph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

The couple that run this office is very nice and knowledgeable

Rose M. 
Clasificación:
1.0

Tell your employees to not accuse customers of stuff they didn't do.

Dylan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERRY W.  |  First Impressions 
Clasificación:
5.0

Great experience!

Douglas B. 
Clasificación:
1.0

My experience was different for the two locations the equipment was split between. The UHAUL on 3755 Airport Rd rep showed no concern for the inconvenience of not having a dolly with the truck. The purpose of the reservation is to reserve equipment for the appointment. Then the guy told me I couldn't park my vehicle in their parking lot. Now I'm a customer but I cannot park there temporarily. When I raise concerns about not having a dolly to haul my appliances from a 3rd level unit he stated I just need to go find my own dolly from another store. I received not support on this matter. I had to do all the running around myself even though I reserved it. The next split location was in an entire different city it took over and hour to get a dolly makes no sense. I called corporate and the woman I spoke to stated equipment isn't guaranteed so you should expect to not always get what you reserve. I said so inconveniencing the consumers is practice of this company and we should just accept that. She stated I would be contacting in 72 hours. I haven't heard anything as of yet. By the way I paid nearly $300 and that's way to much money to not be compensated or accommodated for anything. Going forward I will not use this company.

Vvonaka R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alandia D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNETTE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlene W.  |  First Impressions 
Clasificación:
3.0

The truck needed gas.

Margaret H. 
Clasificación:
5.0

Super friendly and accommodating.

Theresa I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
4.0

The worker was very helpfu getting me checked outl and didn't have to go through that horrible online after hours check in that took an hour to complete.

Shannon W. 
Clasificación:
5.0

The owners are the sweetest, most accommodating people I've ever done business with. I will definitely use this location vs any other for any U-Haul or storage needs.

Kenya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Everything was perfect!!

Loveda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas T. 
Clasificación:
5.0

Damien was wonderful! Answered all my questions and explained things thoroughly and was extremely nice! I've never used Uhaul before, but I definitely will again because of Damian !

Catherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson P. 
Clasificación:
5.0

Customer service was excellent!! Very friendly and helpful. Quick service.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arrick G. 
Clasificación:
5.0

My experience was super. The online reservation made it quick . The gentleman who handled my transaction was friendly and humorous. He wasted no time in processing my order and I was on my way without glitch.

Vivian B. 
Clasificación:
5.0

N/a

tamichael l.  |  First Impressions 
Clasificación:
5.0

Everything was above and beyond professional.

Phyllis C.  |  First Impressions 
Clasificación:
5.0

Was very impressed with Alana ..very helpful and a happy person

Pat D.  |  First Impressions 
Clasificación:
5.0

It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!

Bay C.  |  First Impressions 
Clasificación:
5.0

The staff was very professional .

Sandra A. | Reservación
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