El cliente no dejó un comentario.SHELIA B.
Customer Reviews for U-Haul Moving & Storage of Spring
Spring, TX 77388
(On The South West Corner of I-45 and Farm to Market Road 2920)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was great, I love this location!YESENIA T.
Karina leivaKarina L.
El cliente no dejó un comentario.JAZMYN J. | Overall Experience
El cliente no dejó un comentario.Paul W. | Overall Experience
No issues, drop off was quick and easy.Chris S.
El cliente no dejó un comentario.PATRICK S.
Customer service needs to be upgraded in how they talk to customers. Busy having personal conversations while people are waiting in line and in front on them. Then no greeting, but asks â€œare you here to pick up?â€. Then to top it all off we did everything by the app so we wouldn't have to go through this. Uploaded head shot and driver's license 3 times. Only to have to do it again on the inside. Go to the truck that was assigned in the app, to find out the customer service rep assigned a different truck sandwiched in between another truck, so had to go back in and get them to move it. Very poor experience at this store.FREDERICKEDWARD L.
Everything was fine and found my personal items in good condition after being locked inside one of your storage units for two whole months. My personal effects were kept safe and secure, which is also extremely important. The only complaint would be the darkness inside the storage unit itself - no light bulb! And the unit was upstairs, which made it more difficult and strenuous to move things around. Also, we came back on our third trip shortly after 8pm and couldn't get inside the storage building because it was locked. Wasted trip! But I was overall satisfied with the service I received at uHaul!Dominique M. | Overall Experience
El cliente no dejó un comentario.Keneisha W.
The rep who helped us was super. Very friendly. Wish I could remember her name. ¡Gracias!KENDAL S.
El cliente no dejó un comentario.ROSS K.
El cliente no dejó un comentario.MARTHA J.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.tymarah b. | Overall Experience
Courteous people at the desk helpful and even gave me some used boxes which were in good condition. Fare prices. I recommend them .SAMUEL R.
El cliente no dejó un comentario.Marcel R.
I got charged for 2 days but only rented for 1 dayBRIAN L.
Customer service was excellent. We were in and out for pick up and return.JAQUELINE P.
El cliente no dejó un comentario.CRAIG V.
El cliente no dejó un comentario.MICHELLE P.
El cliente no dejó un comentario.David C.
Extraordinario servicio al clienteDANIEL R.
Christine, the mgr, provided info, service, and was on time. minor improvement may be to provide a better place to wait for the services.Guy L.
Rented a 5x8 trailer with a roll top door. The door became stuck in the up position and it required a pry bar to get it closed on my return trip. Next time i will request the doors that swing open rather than roll up.JEFFREY B.
The gentleman that was attending the equipment return was very friendly.Robert B.
Great service & friendly staff. I would recommend UBox to everyone.Eric E.
El cliente no dejó un comentario.Lisa H.
El cliente no dejó un comentario.Patrick M.
Rental was not checked in after being left with an agent - I had to call after not getting an email receipt - when I called they realized it was not checked in - next time I will wait to be sure that they do what they say they will do - the young lady I talked with was very helpful and sorry - she made it right - thank youWilliam F.
El cliente no dejó un comentario.MAX V.
El cliente no dejó un comentario.PAUL JOSEPH M.
The gas line was off a centimeter and they charge me extra $10 for it then I got charge late fee but I was outside waiting on the man to come inspect my car . The ladies in the front morning and evening on both interactions were very unprofessionalYASMIN O.
Words cannot express my disappointment with U-Haul in general.ISSA O.
Just dropped off and left. The gentleman was very nice and polite!!!!Robert C.
El cliente no dejó un comentario.Bettijuneeca R. | Overall Experience
The personnel were helpful, but The truck was dirty on the inside and outside. The truck was not wiped down on the inside and I would have thought some basic disinfecting would have been done. The exterior of the truck was full of bugs which tells me it was not washed.MARK DANIEL M.
El cliente no dejó un comentario.Marc Mario L.
very professionalCECIL DAVID P.
El cliente no dejó un comentario.CELAIDA D.
Quick & easy checkout experience. Equipment was as advertised ready to go. Dropping off went well too. They have the largest selection in north Houston and Christina runs a tight ship.Stacy G.
I had to drop off after hours, which was fine. But i was unable to complete the online dropoff process. In general, all team members I was able to speak with during the rental process were courteous, professional, and very helpful. But the website was intensely frustrating to use, and at the end of a long and tiring move day i was unable to follow the checkin procedures for after-hours turn-ins. U-Haul's website refused to recognize the drop-off location, and i could not check the vehicle in correctly. It was maddening! Although the â€œpeopleâ€ part of the process was fine, the online process was poor. Fix the website!JUSTIN KANE T.
Made Reservation by internet. Speedy and courtious pick-up and hook-up on my vehicle, fast and courtious trailer check-in. Yes, I will rent my next trailer from this store again in the future if needed.LARRY C.
Really wanted to use the app! It appeared the app was working as planned, but at the end of the process wouldn't allow me to finish without another source of verification. I submitted both my phone numbers, scanned driver's license and scanned purchase order...still wouldn't allow me to proceed. Wasted my time and was frustrating. Had to go in to complete the rental. I had to scan my license again evev though the accepted it earlier. Experience after that was fine.RICHARD L.
Very busy but always great service and hook me up.JIMMY C.
My furniture got wet from the uhaul trailer leakingMICAH W.
El cliente no dejó un comentario.Gabriel S.
Reserved pickup a day earlier and still got stuck with the biggest gas guzzler yall could get your hands on. I was told that the guy who had the pickup before me called in for an extension amazingly just seconds before I walked in. Of course they then looked all over to find me another pickup. Of course they found not one. No way I'm coming back. GraciasWILLIE S.
Debbie was very helpful throughout the process.Arryss M.
Unfortunately I will never use the U-Haul ever again I will go to Pence when I go to move charged me an extra day because I was one hour late what poor customer service this place has would not recommend it to anyone drive on find somebody elseKATHRIN O.
El cliente no dejó un comentario.JAMIE S.
3rd time renting from this location. I did the automated self check out following instructions exactly. When I went to drop off the key the key drop box is moved so I can't drop it. They make you move the truck under the tent. The instructions need to say thatSAUMIL P.
El cliente no dejó un comentario.EDDIE G.
Nothing just schedule appointment if they don't have the things that you need it will make sure that you have it at another location. There are improvements is wonderful nothing needs to be done at that location. U-Hual awesomeTONYA R.
El cliente no dejó un comentario.ROBERT H.
Great serviceLORI J.
The manager and the staff was so amazing and helpful with my storage and moving I really appreciate them the U-Haul staff for keeping my things safe. The manager was so amazing and very nice and helpful so was the rest of her team keep up the good work Uhaul you had a good staff and location.tonya R. | Overall Experience
great serviceRichard L.
The van was clean and nice. The customer service was exceptional. I will definitely rent from this U haul again!CARLA A.
Fix your website. Won't help you with forgotten passwordMILTON CHARLES W.
The truck was filthy and smelled of cigarette smoke. The previous renter even left a lighter in the truck. I'm disappointed in how the truck was cleaned, if at all, between customers.Shyam P.
Did not check car towing capacity, delaying my tripLUIS T.
Lower pricesMARGO C.
Easy check in & easy return for a quick afternoon rental- thank you so much!!Jacqueline M.
El cliente no dejó un comentario.GABRIELLE S.
We have rented 2 trailers in 2 days from 2 locations. This location is too notch.VALORIE R.
Great customer service and all their asset are always in great condition. If you looking for flexibility and Great customer service in Spring TX area, u-haul moving & storage of Spring-Spring is the center to go.OLANREWAJU A.
Very friendly and efficient operation. Employees were very helpful and pleasant to work with. Have chosen to rent here before and will continue to do so if things continue as they have been.CLIFFORD L.
This team was amazing, fast, efficient, friendly. Great job. Very helpful.Christopher P.
El cliente no dejó un comentario.RYAN D.
Very accommodating, efficient and friendlyAndres C.
El cliente no dejó un comentario.Doretha B.
Extraordinario servicio al clienteFRED O.
El cliente no dejó un comentario.DANNYLAMONT B. | Overall Experience
El cliente no dejó un comentario.Darlene M.
I started out renting the U-Haul for 2 days but I returned it after 1 and still got charged 2 becase the workers didn't check me in until the day at noon. I hope other people who rent uhauls don't get treated like this.GARRY E.
El cliente no dejó un comentario.TOI T.
El cliente no dejó un comentario.Mashearelly S. | Overall Experience
Everything was great. I fell in love with your general manager.NORMAN A.
El cliente no dejó un comentario.DANNYLAMONT B.
The check in and check out process was quickly done.James L.
I always had great service from this place when I used to purchase gas. So I've decided to give my business to this friendly place for storage and trucks.Luiz D. | First Impressions
Super smooth drop off. Excellent service!John M.
El cliente no dejó un comentario.DONELLA B.
Very good service all the time and im very appreciative! thanks Christi and Robinesha for all ur nice smiles every time i come.CARY T.
I reserved a single U box container that was packed on August 21st. It was to be delivered September 11. September 4 I was called to verify schedule time and placement (even though I had already filled and uploaded info online) Sept. 11 around 2pm I called to try to find out where my container was, they didn't now except that it was coming on that day. No communication since the 4th that it was not going to arrive as scheduled. I had pay the help that I had scheduled for the unload. I was the one that was constantly reaching out to UHaul to get status. I finally got status that it was coming the 17th (via a helpful person in the Conroe facility) however due to timing I was unable to accommodate that date, since I had anticipated already having my stuff 7 days prior. Shortly there after I as charged a monthly rental fee. Not sure how I was to be charged a monthly rental fee because Uhaul could not get my box to me on-time? I was told delivery would be Sept. 24 between noon and 4 it arrived at 10am luckily I had moved cars so that it could be placed otherwise arriving early was going to cause issues. Meanwhile I was charged a late fee for not paying original monthly rental fee. I have my stuff now, I feel the box was turned upside down a few times several items being crushed without a real reason. The systems need to talk to each other better and communication should be clearer and pro-active. However, with little competition, customer service doesn't have to be the number one priority.Daren L.
El cliente no dejó un comentario.JAVIEL P.
El cliente no dejó un comentario.JOSEPH K.
El cliente no dejó un comentario.DEREK BRANDON W.
El cliente no dejó un comentario.Charles N.
El cliente no dejó un comentario.SARAH F.
El cliente no dejó un comentario.JOHN B.
The people are great. They are courteous, professional and accommodating. The location is very convenient. On this experience however, the truck has simply been abused. It may be time to consider retiring this vehicle from the fleet.GREGORY M.
El cliente no dejó un comentario.MARK D.
Excellent attending to customer wonderful ,continuing everything is ok.ARMANDO R.
El cliente no dejó un comentario.Joshoua A. | First Impressions
awsome service well trained staff .easy in and out locationJAMES R.
Great in and out. Friendly people.JAMES M.
El cliente no dejó un comentario.Tesha M. | First Impressions
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.Jim B.
Everything was fineROBERT N.
It was a very simple process, from rental to pickup to return.BILL B.
El cliente no dejó un comentario.GUADALUPE D.
I didn't rent any equipment and I am being charged $800 in error.DAVID L.
El cliente no dejó un comentario.ERIC R.
The truck had a broken on the inside prior to rentalPAULINE L.
Excellent customer service from the inside people to the outside guys who helped me! I only will go to this location. I've been using them for years and will continue to go there.JOHN K.
I had to stopped by my storage to remove some items but unable to open the lock with my key. I later found that my lock had been changed. The next day I checked with Uhaul front desk person stated that an employee mistakenly removed the WRONG lock. I was NEVER notified that my lock had been removed & replaced with another lock. My account was always paid timely in advance. I had to wait in line for another front desk employee who was supposedly "in charge" to provide me with the new keys so I could access my storage. Access was received that day. I decided a week later to remove ALL my items. Anyone paying correctly for service should receive excellent service.CYNTHIA K. | Overall Experience
El cliente no dejó un comentario.Christopher J. | Online Move In
Moving across country. Must have uHaul. Christina Simpson and crew are fantastic. This is my second time to work with them.Kathy W. | First Impressions
My unit, #3205, had my secure lock removed and another secure lock placed on it. So when I went to retrieve some items from my unit, my key would not work. I asked the UHaul rep at the front desk and she inquired and found that the lock had been replaced. I was never notified of this change so I was nervous that items might be missing. As it turns out, no items were missing. But had I gone to my unit at a tome when the front desk personnel had not been at work, I would not have been able to access my unit. They gave me no explanation as to why the UHaul lock I had purchased and placed on my unit had been replaced by another Uhaul lock. Bad fail for customer service.carrie g. | Overall Experience
I am new to Texas area close to resident and easy to find.Gwen B. | First Impressions
The manager…yes, she’s all that…Shannon W. | Overall Experience
Christina and Christine know their stuff! They are the most awesome, professional, down to earth people that I know working for you all. The guys are always nice but these two ladies are beyond awesome!!! So coming from downtown to 2920 where I know there will be no issues is always worth the drive... So I give credit to the men that work there and these two ladies!!!Fanice R. | First Impressions
El cliente no dejó un comentario.KIMBERLY V. | Overall Experience
El cliente no dejó un comentario.Jameshia Y. | Overall Experience
I love the crew here!Alix M. | Overall Experience
El cliente no dejó un comentario.YVONNE D. | Overall Experience
Great staff! Very helpfulTom R. | Overall Experience
Christina was above and beyond friendly and helpful.VICTORIA M. | Overall Experience
Christina is great! I had some issues, but she was patient and helped me out a lot.brian m. | Overall Experience
El cliente no dejó un comentario.Diori A. | First Impressions
My experience here at Uhaul was great from renting a truck, renting two storage units, purchasing supplies, and the price was affordable. What made the experience poor was at checkout when i asked the young lady for printed receipts. She told me i had to go online for that. Since i dont have a printer i asked two more times if there was anyway possible for her to print them. She finally gave in when another employee stood behind her listening to me beg for receipts. I know printing a customers receipts should not have been difficult and truly believe she just wanted to give me a hard time for no reason at all. When leaving i noticed she only printed 4 out of 7 charges. So i called the facility and was told they would reprint them for me. When i returned to the office she was outside waiting for me & handed them to me in the parking lot. I assume she had been reprimanded for the poor customer service and was trying to make up for it. Anyway, it never should have happened. She should have been willing from the get go to help the customer. I hope she learned a lesson.CRYSTAL C. | Overall Experience
Staff was great my unit was clean and very easy access.RONALD J. | First Impressions
Very helpfulDONALD H. | Overall Experience
El cliente no dejó un comentario.ANTHONY W. | First Impressions
This particular location was a pleasant experience overall , the were very accommodating and helpful !!Jaia T. | Overall Experience
My only complaint would be that the site said there was elevators and there weren't. We had to carry heavy washer and dryer up a flight of stairs.TYRESHA W. | First Impressions
💯💪Christopher L. | First Impressions
El cliente no dejó un comentario.Towanda H. | Online Move In
I paid for a storage locker. I didn't move anything any so the manager decided to give my locker to another person.FERNANDO S. | First Impressions
El cliente no dejó un comentario.margaret n. | Overall Experience
El cliente no dejó un comentario.Tabatha P. | First Impressions
Excellent staff.Brandon S. | First Impressions
El cliente no dejó un comentario.DONALD H. | First Impressions
I love this placeCynthia C. | Online Move In
El cliente no dejó un comentario.jody F. | Overall Experience
El cliente no dejó un comentario.jemila w. | Overall Experience
El cliente no dejó un comentario.Chelsea R. | Overall Experience
Staff all knowledgable and courteous. Feels real clean and safe here.Angela F. | First Impressions
El cliente no dejó un comentario.LYRICK Y. | Overall Experience
The staff was very helpful, friendly and accommodating during a very stressful time Uhaul showed up and showed out !!!!Jaia T. | First Impressions
El cliente no dejó un comentario.Kendra W. | Overall Experience
El cliente no dejó un comentario.Richard V. | Overall Experience
El cliente no dejó un comentario.Patricia H. | Overall Experience
El cliente no dejó un comentario.STEPHANIE A. | Overall Experience
The units was nice, the staff was nice and they make sure that you have a safe environment for your belongingsCassundra O. | Overall Experience
The only complaint I really have is that you just kept going up on the rent every year when I put my things in there in 2015 I was paying 130 and I had to stop it because had gone up to 160 and was still raising the rent and as a result of lost everything I did. I had moved out of state and had no way I could not afford to come and get my things if there was anyway I could have I would've done itSherley B. | Overall Experience
El cliente no dejó un comentario.Elizabeth H. | First Impressions
Christina is the BEST! First time Mover and she made me feel so special and uniqueShara O. | First Impressions
Christina and her crew are all well trained individuals who are a credit to their industry. Everybody there has been well trained and is well versed in the importance of good customer service. Christina has done an excellent job of seeing that her people are well trained and very helpful. I have done business there for the past few years and have never had a bad experience. I highly recommend this location. Capt. Tom DrakeThomas D. | Overall Experience
I cancelled my unit and they sent me a bill for the next month that I wasn't using itPaul S. | Overall Experience
Christina the manager goes above and beyond to ensure customer satisfaction. She helped me in my time of need ..thank you !!pandora p. | Overall Experience
El cliente no dejó un comentario.jallah B. | Overall Experience
I went to UHaul in order to rent one storage unit. The gentleman who assisted me stated he didn't usually help with storage units. Additionally, the computer seemed to be causing some issues. The process to get me into the computer took a while. About a month later, I received a call asking if I had moved out of one of my storage units. I explained that I only rented one unit and didn't know what the reference to a second unit was about. The person who I spoke with on the phone stated I must have accidentally been put in two units and stated they would take care of it. I then received an email reminding me about payment for the second unit. I called again and was told I would be removed from the second unit. I hope I have been removed from the second unit.Rosanne M. | Overall Experience
I am very happy with U-Haul I was unable to fly to Texas for over 2weeks and U -haul box was already here and Raymond gave more time to get here and take care of my storage THANKS!!Mary M. | First Impressions
The young lady assisting us went above and beyond to help us get into a storage unit after a "glitch" was found in our original rental. She was simply amazing.leslie w. | Overall Experience
El cliente no dejó un comentario.Morgan B. | First Impressions
Great place to store my kids college stuff. Will definitely recommend and will definitely use again.TODD W. | Overall Experience
El cliente no dejó un comentario.Rickelle H. | First Impressions
El cliente no dejó un comentario.Jeanne B. | Overall Experience
El cliente no dejó un comentario.LAWRENCE M. | First Impressions
The ladies name Ashley give the customer service super excellent and friendly. She resolved my situation thanks .Carlos R. | First Impressions
Extraordinario servicio al clienterafeal e. | First Impressions
Stephanie the manager at your location has been of the utmost help she is always going above and beyond to help me out and I have recommended a few friends that ended up using your facility also I would just really like to thank you for having her around because she is super helpful I never see her not doing anything there she is always outside running around doing stuff and then bouncing back inside the girl is a beast I tell you. Y'all need to give her a raiseNicole R. | First Impressions
El cliente no dejó un comentario.Timeka H. | First Impressions
Office staff was extremely nice and very helpful in person and over the phone.Gertie Mae S. | Overall Experience
El cliente no dejó un comentario.Cameron B. | Overall Experience
El cliente no dejó un comentario.Ricky P. | First Impressions
Christina went way beyond to helpNoel T C. | First Impressions
Great Serviceamelia A. | First Impressions
El cliente no dejó un comentario.CARTHEL S. | First Impressions
El cliente no dejó un comentario.Telly M. | First Impressions
El cliente no dejó un comentario.Patricia H. | First Impressions
Staff was very helpful. Process was handled quickly. Facilities are in excellent condition. Y'all saved my bacon when I was stuck with a bunch of furniture and the expectations of multiple family members.karen d. | First Impressions
El cliente no dejó un comentario.Matthew N. | First Impressions
El cliente no dejó un comentario.Robert S. | First Impressions
They was very helpful and friendly. I just wish storage section have Elevator because I have heavy boxes we have to go upstairs carry to my storage locker.John D. | First Impressions
Move in was easy. Did the after hours move in and was in and out. No hassle at all.TODD W. | First Impressions
The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.JOSEPH L. | First Impressions
El cliente no dejó un comentario.Jeanne B. | First Impressions
Easy Friendly and convenientJANEL R. | First Impressions
El cliente no dejó un comentario.Pamela W. | First Impressions
El cliente no dejó un comentario.sherninica j. | First Impressions
I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.Tammy W. | First Impressions
very helpfulterri m. | First Impressions
The space is exactly what I needLandrum C. | First Impressions
Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimatedMary M. | First Impressions
Good serviceMASCULINE W. | First Impressions
Servicios adicionales en esta ubicación
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