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Brooke S.Customer Reviews for U-Haul Moving & Storage of Spring
Testimonials From Recent Customers
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Local Delivery service was excellent!
Robert J.Lack of equipment and inattentive personnel
Christian K.Excellent place!
Joel G.the inside of our trailer was filled with mud and dirt. took me about 15 minutes to clean it up enough to be comfortable putting any of our stuff in it. Otherwise it was all good.
PATRICK L.Gracias
John W.Maintenance equipment before renting. Fire the emergency service guy that took 4 hours to show up . When he finally did show up he came with no tools and no replacement parts at 12:30 am. Causing my trip to be delayed.
Christine R.They did me good my whole 10-11 months having my stuff in storage. They waived my late fees for me multiple times when I talked to the manager as long as I wasn't too many days late I would call the first or second day at the least ahead of time to let them know and the worked with me. On my last day I called them and told them I was going to be moving out of the unit and I didn't have to pay a dime to get my stuff out on the day my payment was due they just told me to have the unit cleared before the office closed at 8pm. Overall a good storage facility with friendly employees!
Justin G. | Overall ExperienceThis location tried to commit fraud I rented the largest vehicle and received it with major damage. One side the entire metal was destroyed hanging like a road hazard and ruining fuel economy. I tried to return the truck and after 20 minutes none would come to the return tent. I went inside and they said i could just leave it without waiting for check in if i wanted. This felt wrong and suspicious so I went and got someone who came and immediately said this truck is damaged and it was NOT preexisting! We would have to "deal with it". Preface we were not allowed to fill out a condition form by text. Enfuriated i told them all to come see what I had just recorded on video and see that on the truck itself where the damage is they still had the insurance claim sticker showing not only was the damage preexisting but they have been paid out by insurance and NOT made the appropriate repairs endangering lives with unnecessary road hazards. The workers became angry that i undid their attempted fraud but i demanded a receipt and kept the video as evidence of the blatant attempt at fraud! No apologies were given no attempts to reconcile just angry workers who got caught red handed trying to cheat the customer! Oh and my wife asked for corporate to which I believe it was Christine stated i don't care it just comes back to me anyway so nothing will be done about it. This was the worst uhaul and overall worst experience I've ever had and almost got frauded out $1000s
AUTUMN D.I would not recommend using U-haul to move at all & will not be using this service again in the future. The only reason I even went the U-box route is because I had a one-way trailer reserved for months in another state, but the day of pickup I was told the reservation was made under in-town move and there was no available trailers for 1-way in the entire state for the rest of the month. I made the reservation for the day before I was supposed to leave town for a reason and now was left with nothing. When this happened they offered no alternative solution for trailers and they did nothing to fix THEIR mistake. Yet despite this error, I inquired about a U-box and chose to regretfully stay with the company and spend over a thousand more dollars to have my stuff shipped through them. When it comes to the U-box rental, there is no such thing as a guaranteed arrival date because the shipping company picks and chooses when and what boxes they want to take. My box showed up almost an entire week late because supposedly the truck that was meant to pick up from the original location was not big enough to fit all 5 boxes, and therefore my box was sacrificed. When this happened, there was once again no alternative solution put in place to get my box shipped, it simply became a waiting game for someone to offer to pick it up. Nobody contacted me to let me know it was not shipped on time. I spoke with several representatives, every other day throughout the entire process and was told something completely different by each individual. It seems as though there is no sense of organization or urgency. On top of all the mess I went through waiting forever for it to ship, my box was dropped off the forklift upon arrival to the warehouse and busted open damaging several of my belongings including my TV. Once again, nobody communicated this with me until a couple days later when I had to call on my own to get an update, yet this was after they had already repackaged my things in another box, which means my stuff was not secure for I don't even know how long. One thing I can say is if it wasn't for Megan and the other owner at the Springs, TX location, (I believe her name was Christina) handling the situation at the end & being very understanding of how wrong the situation was on their part, the service would have been beyond poor. They did however go above and beyond to save the situation & deserve credit for being great managers. I appreciate that they at least stand by their 50 dollars a day for every day it is late, but money doesn't matter when a promise is on the line. It has been a little over a week since this occurrence & I currently am still waiting for a response from the insurance company for the damage to my things. This whole thing could've been avoided if they had a better system in place and included more fined print when writing their contracts. All in all, the entire process is completely frustrating and ruined my moving experience.
Linda O.We were asked to back up and place the trailer in a different place because the individual at the storage unit did not want to pull a trailer forward. We felt we were more of an inconvenience then dropping off equipment and/ or returning it.
Jaime C.You can fill the windshield washer reservoir with windshield washer fluid. You can activate the horn which was not working. You could change the trailer tires as one tire there was no tread and the other the cord was showing. It would be a good idea to clean the cab of the truck out at least vacuum it and make it smell good for the next customer. The outside of the truck needed to be washed, at least scrub off the bugs off the headlights so the next customer can see while driving at night. And the cruise control was not working. I wasn't impressed.
Brian H.Update your equipment photos. It's clear the current photos are from when the trailer was brand new. It is no longer brand new! That being said it was a good piece of equipment.
Paul T.The best place in Houston. Be back soon.
stoyan V.First time user of Uhaul equipment. Process was easy and efficient. We reserved a 15' truck, 12 blankets and 2 furniture dollies. When we went to pick up, the dollies were not available. Several calls were made to surrounding locations to no avail. It was a Saturday which I'm sure is their busiest day. We made do but it would have been nice to have the dollies. Staff at this location is very accommodating and answered our many questions with patience.
Elisa S.Nothing. The young man at drop off was awesome. Very Polite and helpful!
William D.Great crew works there and are worthy of accommodations!!!
Walter T.Probably need further inspection of rental equipment. Had a couple of problems but otherwise was a great experience.
Carter C.the tuck i rented was a pc of junk the front tires were bald, and when reaching frwy speeds the truck walked all over the road due to steering wheel play, also the ac cut off when you gave it some gas. Over all this truck shout be retired!!
fred W.The staff was amazing and helpful.
Abelin Siriban C.Trailer door and lock mechanism were terrible. Door would stick about a foot from close. The lock mechanism about took my friend's fingers off. Worst equipment I've ever rented from U-Haul.
Scott H.The girl who checked my truck in for return was very nice. I believe her name was Christine. Very helpful and very quick
Debbi F.Be a bit more friendly. A people person.
Cinthya R.If I was late the staff would harass my emergency contacts over the phone and through the mail demanding payment from them or just revealing financial information intended for me even after warnings that doing so violated the state finance code. Bringing this up with the local managers was met with mocking and derision while higher management I reached out to in the company refused to even respond.
STEVEN S. | Overall ExperienceZach deserves 10 STARS! We reserved a truck with another location and they allowed us to reserve a truck online and THEY weren't even OPEN at the time we scheduled and were panicking at 630pm and scrambling to locate a rental! ZACH stayed LATE AND GOT US SET UP!! So we were able to move as scheduled. THANK YOU ZACH- YOU SAVED THE DAY!
Faith H.Staff and equipment was great and I'll be a return customer for any of my moving or equipment needs!
Jason L.Bueno
Darius T.Overcharged for rental.
Jeffery D.Dispatcher outside was able to resolved a potential safety issue by replacing a worn/damaged tire.
Von S.El único inconveniente . La licencia de México no es aceptada. Lo demás excelente
Maria L.Person onsite was very disengaged with me, the customer, and just stood there and waited for me to disconnect the trailer from my truck. Very POOR Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Charles S.Trailer lights were malfunctioning while I had the trailer. When truck was parked and off the trailer left turn signal flicked. Had to unplug lights to turn off.
JOSEPH B.Improve the app and clarity of the drop off location.
DEVIN M.my truck ac was brokem
Jonathan L.Excellent service... The owner completed m check out and loaned an electrical trailer plug for the rental without charge... Check-in was quick... Great rental experience...
Christopher P.Excelente
JOSE O.No improvements needed
Quinla T.Enjoyed being at location. Will do business with you again if I need to
Kirk D. | Overall ExperienceChristina Simpson very nice and professional.
ruben H.Nothing! The location did everything perfect... Christina Simpson was extremally helpful and the entire staff offered assistance and was attentive to all my concerns.
Andre B.Best place in Houston. B E S T .
stoyan V.The Spring Cypress location was very helpful. There was a mistake when scheduled over the phone however the staff in-store fixed it and was able to accomplish my move in a very timely fashion. Thank you to the Spring Cypress location. 5 star rating. However, Spring Cypress was not my original pick. I made a reservation for pickup at the Franz location in Katy. When I arrived, I waited 40 minutes after opening time for someone to arrive so I can get started on my move. No one showed. When I called the location, I did get an answer who only advised me to just wait, which I've already been doing. I will not recommend this location. 0 stars. Thank you Spring Cypress for helping getting me squared away and working with me when the other location didn't even show for business.
Anthoney G.The dolly I rented had a bad tire and vibrated the trailer and my vehicle so bad for the entire 600 mile trip. Huge nuisance and terrible overall experience.
Joshua N.It would be nice to see a list of the different size trailers.
Wyatt R.customer service was Great 👍 truck was beat up ! in need of repairs !
Arlin M.Check engine light was on in truck
Rhonda L.Make sure that the trailer lights work before sending a truck off the lot.
Brandon H.Compared to other uhaul locations I've used the staff were not helpful and not approachable.
Ian H.Service to check in and out was fast. Great location.
Mario M.Just to make sure that the fuel is at 1/4 where it needs to because I barely made it to gas station.
Carlos C.Arielle did a great job in fixing problem from pick up location.
Chris S.In line for 20 minutes to return equipment then have to go outside for return check-in. Should have large and obvious sign for equipment return outside at facility entrance.
Kiet T.Would not rent anywhere else
Glenn M.Everybody there was very nice
David H.I use Uhaul because it’s always convenient..Great staff…
Mike E. | First ImpressionsEveryone working at this location is personable, polite and friendly!
leslie w. | Overall ExperienceSome how I thought I had a ground level unit. Not sure how I missed it on the web site check in. It all worked out. Gracias
'Ron K. | Online Move InI have to say I truly appreciated Christina For having so much patience with me it was all so new for me and she took her time to explain the questions I had for her and it was a nice and clean area Thank you my experience!
Monique M. | First ImpressionsEntire staff was great
Carlos C. | Overall ExperienceChristina and her associates were very very cooperative very cordial always helpful always attentive to our needs and I would highly recommend this U-Haul storage to anyone keep up the good work
Errick W. | Overall ExperienceI had some crazy moving and plans changing. This staff and the GM were all incredible. They really saved me. I could recommend this location enough. Absolutely amazing
ANDREW B. | First ImpressionsThe entire team sent the extra mile to help me when mover failed to show; helped me coordinate efforts with local resources and finding extra units…huge thanks to all of you
Byron H. | First ImpressionsJim who checked in the U haul I rented was very friendly and courteous. Also, When I checked out of my storage unit Dawn was very friendly and courteous as well. They both thanked me for using U Haul service and welcomed me back again if I ever need the services again. I was well pleased and will be using U haul again. Andrea Ruffen
Andrea R. | Overall ExperienceThanks Dawn, she’s awesome!!!
SHAUNTE DENISE F. | Overall ExperienceThe staff was friendly and helpful explained everything to me! Love the staff
Kenny J. | First ImpressionsChristina Simpson is the best. She's always taken care of us.
Jameshia Y. | First ImpressionsHad my storage room for 3 years. Anytime I needed help I got it. As soon as I have a need again, I will reach out to see about booking a new place. One drawback was the annual price increases. Not sure where the data came from but it was not competitive. That being said, the location was safe, clean, and easy to get in and out of.
JOHN L. | Overall ExperienceMy experience at this location has always been welcoming with friendly staff.
Jose G. | Overall ExperienceVery helpfull.
Jordan A. | Overall ExperienceLadies at the front desk were so nice and helpful. I can't remember names but best experience I've had at at uhual in general. Thank you for making it easy on me!
LAUREN M. | First ImpressionsThe lady who helped me (blonde shirt hair) was so helpful and knowledgeable.
Selena G. | First ImpressionsDawn was very courteous, helpful, and she went out her way to give exceptional customer service.
Sharonnie B. | First ImpressionsMy server today was excellent!!! She was very helpful to me and my husband!!!
SHAUNTE DENISE F. | First ImpressionsThe staff was very helpful and kind, during cleaning out my mother's home after her passing. Very understanding, during my time if griff.
lisa c. | First ImpressionsThe staff at U-Haul is very friendly for a caring and very loving thank you so much for helping me Rosie Garcia
Rose G. | Overall ExperienceAlways accomodating and very convenient
JANEL R. | Overall ExperienceSo far I have no complaints as I'm a new tenant. And didn't have an issue prior as well
Peter F. | First ImpressionsStaff at the drop off location in Spring, Tx was awesome Especially the lady handling the return/dropoff that day January 3
Joe s. | First ImpressionsGreat service
Elijah E. | First ImpressionsI had an excellent experience forever to be my first time renting a storage at U-Haul I would recommend it to anybody because they would be surprised with the rates and the surprises of just the quality and just when they you say first month free y'all mean it no gimmicks at all that's wonderful
Bonita H. | First ImpressionsThey are always willing to work with you, nice individuals, my items were safe for the longevity of my rental. Thank you guys
Martika B. | Overall ExperiencePerfect place and perfect staff!! Management deserves raises, even Robert deserves one!
Christine H. | Overall ExperienceU-Haul is great when it comes to moving and storage.
Mary M. | Overall ExperienceChristina went above and beyond to help me with my moving and storage needs. ¡Gracias!
Noel T C. | Overall ExperienceBest storage facility and amazing staff and the general manager Christina goes well out of her way to make everyone happy I will definitely come here from now on!
Christine H. | First ImpressionsChristina great on site Manager. Fletcher will be missed.
Joseph M. | Online Move InI'm extremely please with the customer service. The agents are very professional and courteous. Extremely knowledgeable about promotions and eager to help customers. I will definitely use this location again and recommend it to family and friends.
Kimberly R. | Overall ExperienceEverything was fine and found my personal items in good condition after being locked inside one of your storage units for two whole months. My personal effects were kept safe and secure, which is also extremely important. The only complaint would be the darkness inside the storage unit itself - no light bulb! And the unit was upstairs, which made it more difficult and strenuous to move things around. Also, we came back on our third trip shortly after 8pm and couldn't get inside the storage building because it was locked. Wasted trip! But I was overall satisfied with the service I received at uHaul!
Dominique M. | Overall ExperienceThe manager and the staff was so amazing and helpful with my storage and moving I really appreciate them the U-Haul staff for keeping my things safe. The manager was so amazing and very nice and helpful so was the rest of her team keep up the good work Uhaul you had a good staff and location.
tonya R. | Overall ExperienceI always had great service from this place when I used to purchase gas. So I've decided to give my business to this friendly place for storage and trucks.
MARIA G. | First ImpressionsI had to stopped by my storage to remove some items but unable to open the lock with my key. I later found that my lock had been changed. The next day I checked with Uhaul front desk person stated that an employee mistakenly removed the WRONG lock. I was NEVER notified that my lock had been removed & replaced with another lock. My account was always paid timely in advance. I had to wait in line for another front desk employee who was supposedly "in charge" to provide me with the new keys so I could access my storage. Access was received that day. I decided a week later to remove ALL my items. Anyone paying correctly for service should receive excellent service.
CYNTHIA K. | Overall ExperienceMoving across country. Must have uHaul. Christina Simpson and crew are fantastic. This is my second time to work with them.
Kathy W. | First ImpressionsMy unit, #3205, had my secure lock removed and another secure lock placed on it. So when I went to retrieve some items from my unit, my key would not work. I asked the UHaul rep at the front desk and she inquired and found that the lock had been replaced. I was never notified of this change so I was nervous that items might be missing. As it turns out, no items were missing. But had I gone to my unit at a tome when the front desk personnel had not been at work, I would not have been able to access my unit. They gave me no explanation as to why the UHaul lock I had purchased and placed on my unit had been replaced by another Uhaul lock. Bad fail for customer service.
carrie g. | Overall ExperienceI am new to Texas area close to resident and easy to find.
Gwen B. | First ImpressionsThe manager…yes, she’s all that…
Shannon W. | Overall ExperienceChristina and Christine know their stuff! They are the most awesome, professional, down to earth people that I know working for you all. The guys are always nice but these two ladies are beyond awesome!!! So coming from downtown to 2920 where I know there will be no issues is always worth the drive... So I give credit to the men that work there and these two ladies!!!
Fanice R. | First ImpressionsI love the crew here!
Alix M. | Overall ExperienceGreat staff! Very helpful
Tom R. | Overall ExperienceChristina was above and beyond friendly and helpful.
VICTORIA M. | Overall ExperienceChristina is great! I had some issues, but she was patient and helped me out a lot.
brian m. | Overall ExperienceMy experience here at Uhaul was great from renting a truck, renting two storage units, purchasing supplies, and the price was affordable. What made the experience poor was at checkout when i asked the young lady for printed receipts. She told me i had to go online for that. Since i dont have a printer i asked two more times if there was anyway possible for her to print them. She finally gave in when another employee stood behind her listening to me beg for receipts. I know printing a customers receipts should not have been difficult and truly believe she just wanted to give me a hard time for no reason at all. When leaving i noticed she only printed 4 out of 7 charges. So i called the facility and was told they would reprint them for me. When i returned to the office she was outside waiting for me & handed them to me in the parking lot. I assume she had been reprimanded for the poor customer service and was trying to make up for it. Anyway, it never should have happened. She should have been willing from the get go to help the customer. I hope she learned a lesson.
CRYSTAL C. | Overall ExperienceStaff was great my unit was clean and very easy access.
RONALD J. | First ImpressionsVery helpful
DONALD H. | Overall ExperienceThis particular location was a pleasant experience overall , the were very accommodating and helpful !!
Jaia T. | Overall ExperienceMy only complaint would be that the site said there was elevators and there weren't. We had to carry heavy washer and dryer up a flight of stairs.
TYRESHA W. | First Impressions💯💪
Christopher L. | First ImpressionsI paid for a storage locker. I didn't move anything any so the manager decided to give my locker to another person.
FERNANDO S. | First ImpressionsExcellent staff.
Brandon S. | First ImpressionsI love this place
Cynthia C. | Online Move InStaff all knowledgable and courteous. Feels real clean and safe here.
Angela F. | First ImpressionsThe staff was very helpful, friendly and accommodating during a very stressful time Uhaul showed up and showed out !!!!
Jaia T. | First Impressions