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Great and kind service from all staff. I and grateful for their supportive service.!!!
The "contactless" check in was the biggest cluster I have had to try to endure in a while
It was understandable that we had a delay at this location due to the fact that it was an unusually busy day. They do try to let people know before they arrive. I heard them tell someone on the phone.
I know we are all busy and some people might be having bad days. I was told someone would be with me in a moment and people coming after me were getting help. I had to go ask the guy cleaning inside the truck for help.
I don't know the guy's name, but he had dreadlocks. Hands down the nicest person I've ever dealt with at a U-Haul.
Nothing really.... everything is good
was given a vehicle with a 3/4 tank when the paperwork said full. was asked to return a full tank or pay extra otherwise. had to pay more for gas than the amount I used. I did mention before I left and took a picture of the gas gage still they did not offer a solution to the problem. very disappointed with the experience.
This place is organized and clean. They also have a lot of equipment. 4 stars!
Everything was just fine. All employees were courteous and helpful.
RUDEST STAFF EVER!!! I walked in all 4 people were standing around talking. The one blonde girl looked at me and didn't tell the other 3 people that I was waiting to be helped. As I was trying to check in the older woman kept making me move over for her to stock locks on the shelf which she should have been doing instead of sitting around talking before I got there. They gave poor direction on what I needed to do. Also the forgot to put my boxes in my trailer and the rude dark haired woman, who was texting as she was checking me in, gave me attitude when I was the one that had to come back for the boxes. I work in retail and would never treat a paying customer like I was treated that day!
The manager, Christina Simpson, was outstanding. Very helpful, and especially considerate which is important when people are dealing with change.
LOVED using the remote checkout process online!
Christina was awesome....and Dan the Man very helpful in explaining all that I needed to know about the truck.
Make refunds faster
They was very helpful and friendly. I just wish storage section have Elevator because I have heavy boxes we have to go upstairs carry to my storage locker.
Clean floor of trailer. We wanted a 6x12. Not available, so we reserved a 5x8. We were assured if any 6x12s became available, they would let us know. Got there and there were three 6x12s. How can this happen? Wasted time but we finally got a 6x12.
Keep up the good work
Great people to deal with. There was no hassle or hold ups dropped off my stuff. No hidden fees or charges. Would highly recommend renting or store your stuff there
They always come through for me so far/
staff that i dealt with were exceptionally good. excellent representatives for company. the truck had issues- door spring broke and we were unable to close the door. so we turned it into in early
The staff was great and very helpful.
Great experience, staff, and service. Thank you very much!
I'm not sure about improvement, but maintaining this level of quality and service is definitely advisable. My experience with staff was nothing short of exceptional. From the top of the hierarchy to the bottom, each has shown professionalism in a memorable way with courtesy and convenience. As a US Veteran, I truly appreciate the leadership of this location. Thank you Uhaul of Spring, Tx for facilitating me in a desperate time of need. Salute!
Make sure the customer understands the process and not all electronic everything and charge you for everything
Staff was great,very helpful and the truck and storage unit was clean and in great working condition.
Great Service
Go down on your prices to expensive
The gentleman was quick to get to me and detached the trailer from my truck. Very professional
Girl in front seemed like she didn't want to be there.
vehicle keys should be in the vehicle at appt time for online oders. period. no blah blah blah, not closing and locking the dooe to the store when the customer has to go get them.
The pick up process done before opening by mobile was somewhat frustrating, it took about 20 mins and a few phone calls. I paid for a dolly and blankets and neither were in the back of the U-Haul, so we had to wait until they opened to have someone help us get what I had reserved. The man who helped us is a true gem. He is a black gentleman with longer hair. He was friendly and got us what we needed right away. He even gave us an extra hour on the truck that evening for the wasted hour during check in. We dropped off the truck at 4:30 that evening, 2 days later I check and no one EVER marked the truck at checked back in. It still showed out reserved !! I checked my bank statement and had multiple charges as it now appeared I had the truck 2 extra days since they didn't check it back in when we returned it that evening. We even returned it in person and not via mobile. My boyfriend immediately went back up there this AM and the lady working today told him she'd fix the charges and check the truck back in and send a new receipt. I did get a new one shortly after, I'm just now waiting on all the pending charges to go back into my bank account. U-Haul error could really financially cripple someone and this close after Christmas. I'm just glad I checked my U-Haul account to notice no one ever checked the truck back in. Quite a few errors for me to recommend U-Haul - the only positive was the friendly guy who helped during check in.
Everything went well and as expected, but only one of the employees was wearing a mask. He was wearing a cap and had curlier hair but I didn't look at his name. The other lady working the desk wasn't wearing a mask and neither were the folks who were mostly outside.
Thank
Staff very helpful, quick service this is when I picked up and on my return great service also, unhitched the trailer and on my way.
The next day the car didn't start. I have to adjust the battery connector, it was loose. When running there are all kind of noise coming from underneath the car, like something need to be adjusted. Too old machines for the charged price. Gas was very low, and dificult to measure. Less than one quarter. I ended up putting more gas than I should.
Was charged $39.00 for fuel when I only traveled 15 miles. That was in addition to $30.00 refuel charge. Outrageous! 2 gallons would have been more realistic.
The lady that helped me get the trailer lights working was very knowledgeable and super nice! Everyone was very helpful and friendly. Would like to have known more about after hour drop off because of the Christmas holiday the next day.
As always...Ms. Simpson is the best at the U-Haul location at FM2920 and I-45! Very professional and friendly! Rented a cargo van for an hour and everything went smoothly! 5 Stars!
The new text service while signing up was great. I had them change a 4-hour rental to 24 hours. The mechanic helped me without me asking, he placed my tow hitch in the right position. Inside service was excellent. Upon return, the employee was very nice and efficient. I will continue to rent from this business!
Friendly service. Trailer was in excellent condition and properly suited for the service it was requested for.
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Christina was very helpful, kind and considerate.
Dropped vehicle off after hours. Location appeared very well kept, with plenty of parking space to park the truck. Received my updated contract within 10 minutes of me calling about the final charges. Very professionally run.
Everything was self service. The counter person checked me in...credit card and drivers license, then pointed me where to find the truck. I was told to grab the furniture dolly along the way. It took me a bit to locate the truck among the many trucks lined up. I didn't know how to open the back end of the truck to put in the dolly so after 5 tries I managed to get the dolly into the passenger seat. I wasn't the person loading the truck, just the driver. It would have been nice for the attendant to have assisted this 72 year old woman. Also there was a big sticker that read “SPEED KILLS†on the speedometer...it blocked the numbers so I couldn't tell how fast I was driving. Dumb place for the sticker.
One glat and one blowout. Tires underinflated with no caps. No receipt emailed after trailer was returned in Vancouver
Move in was easy. Did the after hours move in and was in and out. No hassle at all.
The people working there are very friendly and helpful!! They explained everything and when I got to the truck the girl went over every detail!! I will use them every time from now on!
Great customer service. The guy that hooked up my trailer was excellent!
I recently rented a one way truck to Fl and rented a syorage room as well. Christina and her crew were absolutely the best !! All well trained, very professional, helpful and friendly. Shelby the ass't mgr went out her way to help me and Christina very patiently resolved one problem after another for me, [problems at my end, not hers]. I couldn't have asked for better service ! This is the place to go to rent a truck or a storage room, you won't find better service anywhere !! I'd give them 10 stars if it were possible !!
I appreciated the time they took to answer all my questions since this was my first time with Uhaul.
Hands down the best location I've ever used. Christina and her staff are always accommodating to my needs. Service is fast and friendly.
More one way rentals. Trailer was not ready for pick up. Lost time.
The trailer had 3 items left in, it apparently from the prior rental. The items were two small furniture dollies, and one set of furniture blankets still in the plastic wrapping. This items did not cause a problem for me as my rental was for a short local move. But, the trailer should have been inspected
The shock absorber on the hitch arm was apparently not working. The trailer would jerk uncomfortably every time the car came to a stop. Felt like the bumper was being jerked off the car.
Nothing. Keep up the good work
Small mix-up because someone rented truck that was for me... However, they found another replacement within 30 minutes...
Already reviewed this location, very poor, truck not clean... not disinfected from COVID from the prior customer. I was charges an additional $20 for them to assist with the car hauler. The employee insisted on cash and then didn't even know how to hook up the car. pathetic.
The dolly (hand cart) was old and bent. The truck had not been cleaned from the prior customer (hope I don't get COVID). The staff were friendly but preoccupied with their cellphones. I was charged an additional $20.00 dollars by the employee, who insisted on cash, to assist in hooking up the car hauler. The employee wasn't even sure how to hook it up. Overall very poor service, actually the worst service I have even gotten from U-Haul in about 30 years of renting trucks.
Everything was good, good customer care, truck was ready to go when I arrived to pick up, returning was quick and easy also
I was greeted and helped immediately. Christina helped in deciding what truck would be best for my needs. The truck worked out perfectly. All of the staff was very nice and helpful. I rent trucks often for use with my non profit organization www.tykesneedbikes.com and I will only be renting them from, and returning them to this location.
I made reservations online and pick a alternate day so the price can be lower. When I made it to the pickup location I paid 100 more for the rental equipment. The Uhaul truck had a bad oil leak so we had to put oil in it and the light on the tow dolly light was taped down to stay in place. The light came out while we were heading to Baton Rouge.
The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.
The staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!
Christina Simpson is a great manager and she runs a great location!
Christina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!
Easy Friendly and convenient
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The manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!
Everyone was very helpful and friendly.
This site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.
No one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.
The management and team were very knowledgeable, professional and responsive.
There was dirt/sheet rock particles all of my items.
Wonderful experience.
Manager was very tenative and knowledgeable.
would use again as I have many times on rentals trailers and trucks very nice to work with Tk u
For starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn’t my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that’s ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for “Ms. Thing” to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don’t care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don’t need storage again and if I ever do , it surely won’t be with Uhaul at ANY location . Your people ruined it for me .
Everyone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage
Thank you for the free month of storage! It really made a difference.
The staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding
Keep up the great work guys. That’s why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.
I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.
Thanks for all of your help guys.. have a great day.
Storage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.
Great experience!! Staff was very accommodating, professional and a great team!!
Made our Moving experience very smooth
Everyone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.
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very helpful
Manager was awesome.
Service rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.
Notifications should be sent to customers when there is a problem with 24 hour access.
The space is exactly what I need
Great staff
My only gripe was that service was never a swift process...never.
The wait time was longer than expected. The service was great
Very nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.
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My entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.
It’s really excellent
Great lady at front desk was very helpful 😊
This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.
Great people
Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn’t available. Horrible customer service from female.
It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.
The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.
This store was very clean and staff was helpful
Friendly staff, secure facility.
The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!
Should have more employees on hand to help customers!! This is a busy branch
Miracle was awesome she needs recognition on her hard work!!
Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!
I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.
Everyone there was most helpful in getting the problem taken care of
Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!
I recommend my parents use your storage and they did!
Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.
Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.
The U-Haul employees were always really professional, friendly, and helpful!
The women who helped me was wonderful!!
The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!
Very helpful Gave great advice for my move
Miracle was very kind and helpful
Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated
Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency
Helpful and very friendly.
Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.
It was okay.
The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service
Good service
Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.
Convenient. Safe. And clean
Will not recommend
Bravo!
Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights
The units are very secure and safe. Staff was always very helpful and kind.
I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.
Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.
They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!
If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.
For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.
Fast friendly loved the experience
A huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I’d definitely use this location again!
It is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!
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The main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.
I had a reservation to pick up my u-box. They couldn’t find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.
I love that location , everyone s so nice
My UBox shipment was delivered to the wrong place and was late.
Great staff
