Comentarios del cliente para U-Haul Moving & Storage of Spring Hill

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Spring Hill

Grado total:

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Melodye R. en

Grado:

El cliente no dejó un comentario.

Jim S. en

Grado:

waited over an hour to pick up the truck my reservation was at different location and i had to travel further to pick up and drop off did not get an adjustment on mileage i can go on but this is the second time at this location so i will not be back!

Melodie B. en

Grado:

El cliente no dejó un comentario.

michael b. en

Grado:

El cliente no dejó un comentario.

Barbara-Jean G. en

Grado:

The pick up trucks could use some kind of running board/step to get in and out. Rather tall for shorter individuals.

Frank B. en

Grado:

Always reliable and dependable. Excellent customer service and will definitely use their services again.

Linda M. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

Great place to rent storage and trailers. Very friendly and helpful staff!!

Craig B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

kevin m. en

Grado:

I have no issues.l was completely satisfied with the service I received.

Faye C. en

Grado:

Just be yourself.

Maggie B. en

Grado:

The taillights didn't work.

Arthur V. en

Grado:

El cliente no dejó un comentario.

robert s. en

Grado:

El cliente no dejó un comentario.

Kelly M. en

Grado:

Excellent customer service.

Robert M. en

Grado:

El cliente no dejó un comentario.

Dale W. en

Grado:

Prompt friendly service!!

Zaida V. en

Grado:

El cliente no dejó un comentario.

Kyle T. en

Grado:

El cliente no dejó un comentario.

Thomas P. en

Grado:

El cliente no dejó un comentario.

Ashar M. en

Grado:

Lady at the front desk gave great customer service! Extremely friendly during the conversations and I will definitely come back to this location. Keep up the great work.

Jorge D. en

Grado:

Friendly customer service. Had the pick up truck ready to go. The check in and out service was speedy.

Gerald W. en

Grado:

Very nice and helpful staff.

Shannon L. en

Grado:

El cliente no dejó un comentario.

Nancy T. en

Grado:

We dropped off the car dolly the previous day at a different location and the woman, Patty, was extremely rude, not accommodating at all, and told us not to return the truck the next day to her location. She complained the entire time. The location where we finally did drop the truck was just the opposite of her. They were very accommodating, kind, and knowledgeable.

Douglas C. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

This location had a truck after the location I reserved at was closed

Matt R. en

Grado:

El cliente no dejó un comentario.

Gary H. en

Grado:

when i schedule for a location and then the website sets it to another location, it should inform me so i don't waste time driving to the original location.

Yeatesh R. en

Grado:

General manger was very rude. I arrived at the time reserved on-line and she stated I was there too early, I explained it was reserved on-line and she stated "WELL I DON'T KNOW WHY THEY DO THAT"

victor p. en

Grado:

Everything was wonderful thank you very much

Angela M. en

Grado:

It was my first experience with them and it was awesome. Brand new van. Great Service!

Brian L. en

Grado:

Outstanding service and Kathleen is a fantastic person. This is the only UHAUL I will use for all my moving and propane needs!!!!

Richard J. en

Grado:

El cliente no dejó un comentario.

Samuel V. en

Grado:

El cliente no dejó un comentario.

MATTHEW H. en

Grado:

I ended up not needing the tow dolly that was rented, and wanted a car hauler instead. I was sent to Minnies on 41, and the owner of the place was very ignorant and rude. He could not rent me the trailer, and i asked to leave the dolly there and he refused. I then took it to picketts uhaul up the street as we were already very late getting out of town. I am still awaiting a call back for a full or partial refund from this location. The actual rental location above is SUPERIOR in service!! Dont hesitate to go there. 5 stars all the way.

Ronald H. en

Grado:

The location of this center makes it very difficult to enter and exit. Additionally, the location is long and narrow with only a single, one-way loop to enter and exit. When I dropped off the trailer I rented there was another customer dropping off a trailer and there was barely enough room for both trucks and trailers to enter the facility creating a potentially dangerous situation for any one else who might be trying to enter the facility as the back of my trailer was only a couple feet off of the six lane highway. The equipment was excellent. This particular location is difficult and inconvenient to navigate. With other options in the area, I would recommend avoiding this location, if possible.

Victoria A. en

Grado:

El cliente no dejó un comentario.

WILLIAM W. en

Grado:

El cliente no dejó un comentario.

Christopher D. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

You could not ask for or find a finer experience or place of business.They are great........

Eric B. en

Grado:

Friendly staff, great environment.

Al C. en

Grado:

El cliente no dejó un comentario.

Scott G. en

Grado:

Overall great experience both receiving truck and returning it.

Keith M. en

Grado:

El cliente no dejó un comentario.

angie d. en

Grado:

El cliente no dejó un comentario.

Brian L. en

Grado:

I would highly recommend the store they are fantastic and I definitely use them again

Amika V. en

Grado:

The back of the Uhaul clearly stated a queen size bed would fit in the 5×8 cargo trailer, but we were not able to fit our queen size box spring along with all of the other belongings. I was very disappointed.

Robert B. en

Grado:

Service was very good..I think price was too high.

Melissa P. en

Grado:

Great fast service

Ronald B. en

Grado:

El cliente no dejó un comentario.

Brendan K. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHE F. en

Grado:

El cliente no dejó un comentario.

DEBRA S. en

Grado:

Work on the mileage rate for one-day rentals please.

Gerardo B. en

Grado:

No es good

Anthony S. en

Grado:

The vehicles used for your company are not to comfortable for the taller driver. Because of the wheel hump, I was unable to extend my left leg and after 3-4 hours of sitting in one position, the arthritis started to make it uncomfortable. PLUS, YOUR TRUCKS ARE NOT SIZED CORRECTLY. YOU ADVERTISE 15 FEET. BUT ONLY COMES TO 12 FEET OF USABLE FLOOR SPACE. I HAD TO GIVE AWAY FOUR PIECES OF FURNITURE THAT WOULD NOT FIT. Mom’s attic was good for boxes

Anthony S. en

Grado:

Non

marian p. en

Grado:

El cliente no dejó un comentario.

Megan R. en

Grado:

Bad experience with mobile pick up at another location and couldn’t get the truck we were supposed to. This location was able to get me a truck and was very friendly and helpful.

ALDO B. en

Grado:

El cliente no dejó un comentario.

Shirley W. en

Grado:

Nothing, staff was friendly and professional. Had several customers there, and treated all if they were the only one there. Took time with each.

Sheryl B. en

Grado:

El cliente no dejó un comentario.

Saif A. en

Grado:

Catherine/ Catheline & Kevin are cordial , respectful hard workers and earned a raise and promotion. The staff have been supportive especially that we are new to Florida thank you so much amazing.

TRENT S. en

Grado:

I will probably go through this particular location every time I rent due to the haul website is not very user friendly. Meaning it takes you to closest dealer. Every time my closest dealer didn’t have the equipment I needed. Spring Hill did. Fantastic service all around.

Kenneth W. en

Grado:

The truck made a very loud speaking noise in the cabin. It was very stressful for an almost 3 hour drive.

Julie F. en

Grado:

El cliente no dejó un comentario.

Alan W. en

Grado:

Same-day service! Thank you...

Mario N. en

Grado:

El cliente no dejó un comentario.

Amy H. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

El cliente no dejó un comentario.

madelyn c. en

Grado:

El cliente no dejó un comentario.

thomas b. en

Grado:

99¢ a mile is crazy man. it was upcharged for being friday? what’s special about friday thats still a weekday. but the people working were great and friendly. great workers.

Gary N. en

Grado:

El cliente no dejó un comentario.

jerry r. en

Grado:

No commit

Debra F. en

Grado:

Give out certificates that we can use

john h. en

Grado:

The billing has yet to be resolved. My bank account has been billed with the estimate amount and the final amount is less. I am waiting for this to be resolved.

edward b. en

Grado:

El cliente no dejó un comentario.

Penny S. en

Grado:

Keep doing what your doing.

ray s. en

Grado:

On any breakdown or any flat tires have somebody there quicker.

andrea S. en

Grado:

No improvements. Staff was amazing!

Jennie S. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

Went very smooth

VICTOR L. en

Grado:

Great service friendly people no need to improve on anything

james r. en

Grado:

Same as above very disappointed in my experience this time around

Julie B. en

Grado:

The staff is extremely helpful and very friendly!

Jeff M. en

Grado:

Everything was great

charles o. en

Grado:

I received fast friendly service. U-Haul was willing to meet my unique need for delivery of a 1/2 pallet bin and to notify me Of its arrival. The facility appeared secure, clean & organized.

Kenneth C. en

Grado:

El cliente no dejó un comentario.

Carolyn R. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

No improvement needed, very happy with return process. Thanks again

Caleb S. en

Grado:

Even when busy, the staff at this location are still friendly and helpful.

Andrew W. en

Grado:

El cliente no dejó un comentario.

paul e. en

Grado:

El cliente no dejó un comentario.

Marla M. en

Grado:

Everyone was very friendly and helpful. I would recommend this place to anyone needing a pleasant moving experience.

Melissa F. en

Grado:

overly priced

Barbara O. en

Grado:

The managers were both excellent! Friendly, helpful and efficient! I would like to thank them both personally for making renting a truck so pleasant!

Johnathan M. en

Grado:

Nothing the manager Cathleen was Awesome very friendly and knowledgeable.

joyce b. en

Grado:

The gas tank was not completely full. It was not on the full mark, but I returned it passed the full mark. Otherwise, Kathleen and her crew were excellent. Best U-Haul place I have been! Thanks.

GLENN C. en

Grado:

Allow the Vans to be dropped of at another U-HAUL facility. It's ridiculous that we had to rent a 10ft truck and pay $70.+ for a $19.95 truck because we were going from Hernando County to Pasco County! We only had it for a little over an hour.

Michelle M. en

Grado:

El cliente no dejó un comentario.

Irene L. en

Grado:

Excellent service.

donald h. en

Grado:

El cliente no dejó un comentario.

Christine D. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

Transmission needs serviced

Renso P. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Customers Service vary good....

Josh C. en

Grado:

El cliente no dejó un comentario.

joanne w. en

Grado:

Excellent

Richard R. en

Grado:

Very easy return. As always. The individual was very nice, think I have met a new friend. Outstanding

MIGUEL D. en

Grado:

El cliente no dejó un comentario.

barry p. en

Grado:

El cliente no dejó un comentario.

harvey p. en

Grado:

Everyone was professional and equipment in perfect condition.

luis M. en

Grado:

The owner was not very nice & did not put the correct fuel level. So, now we are stuck with a $30 balance which is not ours.

Kenneth W. en

Grado:

Always a great experience here at this location.

Michael f. en

Grado:

Nothing. Excellent customer service

William R. en

Grado:

You confirmed with me that I had a truck waiting at tools and more. Arrived to find out is was not there. Had to drive additional 8 miles to the pickup location on Cortez. Had family waiting at the house for the move. Put us 11/2 hours behind. I was charged an additional $20.20 for miles which was because you failed to have truck at correct location and didn't communicate with me. Next time will try enterprise or budget truck.

Joseph K. en

Grado:

El cliente no dejó un comentario.

Daniel M. en

Grado:

Attempts to incorporate I.T. procedure for vehicle rental causing extreme delay with respect to customer time. Introduction of new procedures were not advised initially by representative, which caused misunderstanding & frustration. New employee caused further delay due to not being able to read the milometer on the vehicle to put into the outgoing report. On return of vehicle, I.T. System was malfunctioning causing major delay in checking the vehicle back in. Representative stated, "It's Okay. We will just send you a receipt to your e-mail." I insisted that was not acceptable and indeed was unprofessional. It took at least a half hour for the rep to be able to conclude the transaction in the system. Never Again.

thomas l. en

Grado:

El cliente no dejó un comentario.

Paul S. en

Grado:

Excellent service. Personnel pleasant and very helpful.

Julie B. en

Grado:

Everyone at the facility is very friendly and helpful!

Don A. en

Grado:

Staff was great...wasn’t sure office was open from roadway but I stopped anyway...no open sign readily noticed.

donald p. en

Grado:

The unit manager worked had to lease me a storGe locker. I am very appreciative

Jason B. en

Grado:

Did not go to the location myself (3rd party moving company) but phone interactions were pleasant.

Hernando P. en

Grado:

Outstanding service by Kathleen and her crew

alex r. en

Grado:

They didn't want to do their jobs. Nothing about my move went right with your company. The employees didn't not want to do their jobs and horrible experience! I paid full price for horrible service.

jeremy w. en

Grado:

The guys in the office were great. Mr Weaver was very helpful even though he was handling a tough situation with the truck not showing up as a return on the computer. Tim was helping him and us

Ronald Y. en

Grado:

Friendly, accommodating staff.

mary l. en

Grado:

They were very helpful glad i went there. A good place to do business at.

Roy M. en

Grado:

This experience from reservation of U-Box in R.I. to P/U and return of empty U Box in Fl. was flawless. The reservation, communication, personal contact and concept (U-Box) is dynamite . Roy

JAMES H. en

Grado:

Awesome

Brenda H. en

Grado:

Always friendly helpful.

richard h. en

Grado:

Easy in and out system with two gates. Never seen that before in a storage facility. Very satisfied and will recommend this facility to others.

Terry c. en

Grado:

The entire Ubox experience has been a NIGHTMARE. ALL of my belongings arrived FULL of FIRE ANTS, every box, every bag and they were even climbing up picture frames. I have bites EVERYWHERE

Giuseppe M. en

Grado:

None

LAURA L. en

Grado:

Thank you, for accomadating all of my needs with a trailer and storage room.

Kim S. en

Grado:

Excellent service. VERY helpful. May God bless them. Jesus IS our hope for the future !

Michelle c. en

Grado:

Gate don't work, half time my access code or card didn't work, one way in and they block it with uhauls, personal cars, and semi trucks so u can't access your unit. I had to wait overhour few times

joel w. en

Grado:

Might want to upgrade your computer applications. At each location I used it seem like it was difficult for the workers to navigate quickly

Garfield N. en

Grado:

Kevin, Nancy & Thomas provided outstanding customer service

Jeneane H. en

Grado:

Customer service was excellent. No issues and no problems.

janice W. en

Grado:

The staff was very helpful

Vincent S. en

Grado:

The staff were very professional and very knowledgeable. They took the time to explain everything. I'd use that facility again.

amee f. en

Grado:

Very nice and helpful thru the whole start to finish!

Carlos S. en

Grado:

Staff have poor attitudes and shrug when you ask for help. They act like they don’t know what they are doing ever.

Lorna G. en

Grado:

I well use UHaul again in the future.

Esteban C. en

Grado:

I think it is OBSCENE to charge unit renters $5 a month for an electric key to the site! This is the Primary reason why I moved out! Punch keys access not good enough for you?

judy k. en

Grado:

Employees were very helpful!

lynn c. en

Grado:

Thank you to everyone helping me in this time of pressure. I'm thankful for your department for open your doors. Most of all putting my mine at ease.

tina b. en

Grado:

Uhaul needs to overhaul their computer systems as every location I've ever rented from their employees deal with computer issues. However, Kevin was rude and confrontational during the issues.

bob l. en

Grado:

Selecting a rating for this facility is difficult, because I have not been a regular customer at any U-haul facility. The staff is helpful, and friendly. The equipment appears to be well maintained .

Leonides A. en

Grado:

No comente

FRANCIS F. en

Grado:

From the moment I arrived at the U-Haul Facility to the day when I completed my departure I the day I departed I found the staff most helpful to my needs and concerns. All did a very professional job

Tracy E. en

Grado:

A few more hours access in the evening would be nice. I would use the facility again if I ever have a need.