Comentarios de los clientes para U-Haul Moving & Storage of Spring Hill

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Spring Hill

Clasificación general:

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Robert A.
Clasificación:

El cliente no dejó un comentario.

Erika R.
Clasificación:

The 8-foot truck was perfect for moving 2 large pieces of gym equipment. If possible, try the smart-phone registration option because there can be a wait if anyone is in front of you. However, Ms. Lorenzo at the desk was so friendly and accommodating that I wouldn't hesitate to use this location again.

Robert A.
Clasificación:

El cliente no dejó un comentario.

Bud T. | Overall Experience |
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El cliente no dejó un comentario.

Shirley M. | Overall Experience |
Clasificación:

The reason why I put below average is because I have been from U-Haul and trucks and have used their store for sale at least two to three times in my life and I never experienced the fact of getting a truck that was inconvenient I would use that word the truck need to repairs and the staff on the 800 number that deals with the problems with the truck maintenance until 4 hours for them to come and I did not want to drive the truck because it shook so bad the guy that came he just took it less than 50 ft up the road and came back and stated that oh it's travel well all the time when I took this truck over 2 hours from my location to the next location I was hoping and believing that the truck would make it without breaking down with all my stuff in it we did make it to our location thank God for that but I have never rent a broke down shaky irregularly truck but it's okay because God worked out everything but it's okay God worked out everything for my good he sent the young man to help me with the truck and my car people do not have a heart's these days no I would not say that I would say some people are very inconsiderate but God help people out there just for you and I thank him for that so you all have a blessed life God bless you all and I would carry on and be successful in my life no matter what obstacle tries to come my way thank you again

marilyn S.
Clasificación:

Have someone in the office. Not working in the back of the building.

Anthony P.
Clasificación:

I wanted to extended our gratitude to the U-Haul at 2255 NW 12th ST Lincoln, NE... specifically, your employee, Samantha. As many know, moving across states is stressful enough, but Samantha made us feel as if this was stress free. We had many contacts with her in reference to our U-Box. Each time, she was professional, courteous and upbeat. She made the transition and pickup easy. What may have seemed as another day on the job to her, was above and beyond to us. Thank You!

paula R.
Clasificación:

Cathy's always professional always customer service oriented the epitome of Excellence very personable yes I would send everybody to her

DENNIS WALTER S.
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El cliente no dejó un comentario.

Arelys C.
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El cliente no dejó un comentario.

George A.
Clasificación:

This not about this location but U-haul as a whole. You can NOT advertise U-Boxes to be delivered and picked up when you do not offer this service at all your locations. I paid about 130 dollars to have the U-Boxes sent and picked up at my home in NY, transportation to Florida, fine. BUT when I wanted the u-boxes delivered to the new home, u-haul does not have any flat bed trucks and rely on outside vendors which require you to use their movers. Was never told this was the case and added several hundreds of dollars to our budget move. For this reason I will not use or recommend u-boxes for future moves. This should be clearly stated to the customer when they first inquire about u-boxes. It was told, just call them up and they will deliver. call us when your done and we will pick them up. Not the case as outside vendors need them unloaded that day. Unacceptable U-Haul, very poor.

MICHAEL M.
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El cliente no dejó un comentario.

brenda L.
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El cliente no dejó un comentario.

james D.
Clasificación:

The truck needs cruise control!!

AMY C.
Clasificación:

The drop off location was the exact opposite of the pickup location! They proved to me this is how it's supposed to be! Kudos to them!

FRANCISCO M.
Clasificación:

Excellant service.

Paige M.
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El cliente no dejó un comentario.

ernest V.
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El cliente no dejó un comentario.

Samuel J.
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Very accommodating, turned out i was suppose to drop the truck at another location (unbeknownst to me since a return point was not noted on the paperwork) they checked the truck in no questions asked. Very friendly as well.

RAYMOND V.
Clasificación:

Be a little more inviting and upbeat w/ the personality. God bless!'

John Y.
Clasificación:

Everyone at the Spring Hill (cortez blvd) loxation were very friendly. Beandon went the extra mile to help me fix an electrical wiring issue i had..... The only complaint i have is for uhaul in heneral, and not this location. Rhe phone system makes it near impossible to reach someone at the loxation. Instead, it puts you in the uhaul customer service queue and requires a very lenghy hold time to speak with someone..... This is fine if i were just needing to make a reservation, however, i jad a speciffic issue that could only be jandled by my rental location. I jad do waste a half hour driving to go in person because i could never fet them directly on tje phone.

Vicente C.
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El cliente no dejó un comentario.

Richard H.
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El cliente no dejó un comentario.

SHANNON S.
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El cliente no dejó un comentario.

JOHN D.
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El cliente no dejó un comentario.

mark D.
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El cliente no dejó un comentario.

Justus E.
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Very Friendly and helpful! Is my location of choice in the area.

Heather A. | Overall Experience |
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El cliente no dejó un comentario.

Heather A.
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El cliente no dejó un comentario.

Robert M. | Overall Experience |
Clasificación:

-DO LIKE interior lights in storage units: very convenient. -Staff is pleasant and professional. -"Climate-controlled" spaces & hallways too hot (about 9+ months/year), especially after-hours when A/C is OFF. -U Haul trucks ALWAYS (for a year or more) block access to parking: must walk long distances to access units or your vehicle blocks the ONLY thoroughfare around building. -Building exterior (metal security) door difficult to open and close, bottom drags on concrete landing.

John D.
Clasificación:

Easy, friendly, helpful place to do business with. Well stocked with equipment and supplies. Earned my business!

doug C.
Clasificación:

I set up a time to empty my container but when i showed up they denied that I had set up a time. I showed them the text message that was sent by UHaul confirming the time but they brushed it off and told me it'd be a while because they were busy and it had rained that day

John A.
Clasificación:

The truck I rented leaked some sort of fluid on my brand new driveway. At the minimum, the trucks should be maintained well enough not to leak.

carol M.
Clasificación:

Very prompt and friendly.

James N.
Clasificación:

So after the pickup issues the location on my contract where I was supposed to drop off was full and could not except my trailer. Had to call u-haul. Stayed on hold for almost 20 minutes then was told I had to call a different number. That person gave the phone number and location to a different drop off location which was double the time away from the original place. Thanks u-haul for making this difficult on both ends of my move.

Roy B.
Clasificación:

El cliente no dejó un comentario.

Louise S.
Clasificación:

Keep being the kind and helpful people you are. Kathleen was wonderful and answered every question. I can't remember his name but he is the Ypsilanti, MI guy and was great. I had been through a lot and they made my move that much easier! If they read this the 6x12 did the trick..packed to the max but did the trick! Thanks Canton, MI

ryan C.
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El cliente no dejó un comentario.

Ronald R.
Clasificación:

Fix whatever is wrong with the tires on this truck.

Logan S.
Clasificación:

Way over crowded lot. Still had a large cushion from a couch in the trailer. Had to wait 20 minutes to even get the trailer to where it has to be dropped off due to a truck blocking the only lane available due to the over Excessive amount of uhaul trucks they have at the location.

John L.
Clasificación:

Your dealer at this location is both knowledgeable and friendly.

Cynthia S.
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El cliente no dejó un comentario.

dorothy R.
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El cliente no dejó un comentario.

carol M.
Clasificación:

Very helpful excellent service

ELISA G.
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El cliente no dejó un comentario.

Sherry W.
Clasificación:

El cliente no dejó un comentario.

Loretta B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Leonard F.
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El cliente no dejó un comentario.

Debra W.
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The employees were informative, kind and patient. Great service!

Christopher B.
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Thomas does an excellent job and really went above and beyond to take great care of us.

SARAH R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Micheal S.
Clasificación:

Dirty windows in and out, arm rest had sticky soda or coffee spilled all over it. Wouldn't say it was COVID 19 clean by far. This it the 3 rd truck I took to Ohio in the last 9 months. Just saying

Howard V.
Clasificación:

No problem with the people or cleanliness, but the place is a self storage and not a lot of room to get around and back the car hauler where they wanted it. Also there were several Uhaul places that were closer to my house that I could have used to drop off the trailer but they had to have it there, even stopped at one of the others and they wouldn't accept it. Shuttling vehicles to where Uhaul wants them is Uhuals job not the customers.

Christoper S.
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El cliente no dejó un comentario.

Dan D.
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El cliente no dejó un comentario.

Philip A.
Clasificación:

El cliente no dejó un comentario.

Devin J. | Overall Experience |
Clasificación:

The only real negative was that there were too many box trucks parked on site, which would block access to the garage doors occasionally. No where to park because of the box trucks. Crowded.

Kathleen R.
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El cliente no dejó un comentario.

philip R.
Clasificación:

El cliente no dejó un comentario.

MATTHEW A.
Clasificación:

El cliente no dejó un comentario.

Stephen H.
Clasificación:

El cliente no dejó un comentario.

John W.
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El cliente no dejó un comentario.

Ramona L L.
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El cliente no dejó un comentario.

Michael O.
Clasificación:

I was charged twice for the same rental, I took it and extended it a day and was charged twice. Very upset won't be coming back to this location ever.

Steven N.
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El cliente no dejó un comentario.

RAMON V.
Clasificación:

Very nice and helpful.

Gildo B.
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El cliente no dejó un comentario.

Debbie M.
Clasificación:

Nothing. Fabulous team there!!! Made my experience easy. THEY'RE THE BEST

Frank M.
Clasificación:

Good people their friendly and courteous.

Gabriella R.
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El cliente no dejó un comentario.

Preston W.
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El cliente no dejó un comentario.

Eddie M.
Clasificación:

I waited 2 hrs and the service was very poor.

DONALD P.
Clasificación:

very tight driving 26' truck through the facility

timoya b. | Overall Experience |
Clasificación:

Awesome customer service provided!

Debra W.
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El cliente no dejó un comentario.

Lisa H.
Clasificación:

Reserved a van but was given the small box truck instead. Van was not brought back on time by the previous renter. I wasn't really happy to get the box truck since there was a clearance issue at my house which lead to me carrying items further than I planned. Maybe have multiple vehicles for rent when someone makes a reservation.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Diana T.
Clasificación:

Stay the way you are. Great costumer service THANKS

Shayne C.
Clasificación:

Was told incorrectly about the miles and was charged almost double what I was initially told.

Christopher T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

alfonso A.
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El cliente no dejó un comentario.

PAUL M.
Clasificación:

El cliente no dejó un comentario.

Dwayne P.
Clasificación:

The employees are exceptional. I also have returned a large truck and trailer from an Arizona trip as well as currently have a storage this location. They are always in a good mood and ready to help with a smile. So don't want to leave any names, cuz I don't want to leave anyone out. They have always helped me.

Harold W.
Clasificación:

Thanks Mr O'Conner for referring to the month free storage program!

chester B.
Clasificación:

Uhaul Corp.could do a better job of advertising and encouraging on-line reservations to help alleviate congestion.

Matthew A.
Clasificación:

The Uhaul mobile app is awful! We scheduled a pick up at 8am and found that the location for the pick up changed three times! From Mariner, to linden (which was not open when the outside sign clearly says they are), and lastly to Cortez. Thank goodness for the employees working at Cortez. Friendly, understanding, and efficient. They helped make a stressful move just that much easier. Drop off was a breeze and met with the same good customer service. Kudos to you guys!

Luis N.
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El cliente no dejó un comentario.

Cory L.
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El cliente no dejó un comentario.

James B.
Clasificación:

Best vehicle's and service within a 100 miles

Jack B.
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El cliente no dejó un comentario.

Michael L.
Clasificación:

El cliente no dejó un comentario.

Michael S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Allan D.
Clasificación:

This location was by far one of my favorites.. I've used U-Haul in the past and was disappointed, but not the U-Haul off Cortez Blvd in . Friendly service with a smile. I was having a payment issue on my part and they patiently waited while I got it figured out.

Eileen A.
Clasificación:

Physical location and parking area to return the truck was really, really small.

John B.
Clasificación:

Just had some computer problems

MICHAEL R.
Clasificación:

Place runs like a well-oiled clock. Couldn't be any better. Thanks, Mike Ritchie

dewitt R.
Clasificación:

Limited parking for drop off after hours.

tony W.
Clasificación:

The Uhaul representative in Brooksville was awesome. I think his name was Kevin but I'm not 100% sure. He was working at this location on the evening of 8/29. He was super friendly and helpful even though he was working alone and was 4 people deep in line when we arrived. He was patient, fair and thorough, and he treated everyone with respect and kindness. His attitude made the wait seem like no big deal. THATS what great customer service looks like. Kudos to him. Please recognize his contribution to the success of your company.

Miranda B.
Clasificación:

I would suggested anyone to go the good place and reasonable price was great ! i do enjoy with them very much.

timoya b. | First Impressions |
Clasificación:

Staff was courteous and very friendly. Explaining the whole process well.

Jessica G.
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El cliente no dejó un comentario.

Rene D.
Clasificación:

Awesome staff, friendly, super organized and clean.

Michael L.
Clasificación:

El cliente no dejó un comentario.

PAULJ W.
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The gentleman helping me was extremely professional and friendly. Nice to deal with people like that!

Cynthia C.
Clasificación:

El cliente no dejó un comentario.

SHIRLEY W.
Clasificación:

My agent there was super nice and welcoming. She did a thorough and fast job of getting me on my way...

EVANGELINE P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin J.
Clasificación:

El cliente no dejó un comentario.

Mark F.
Clasificación:

Only thing was the trailer was a little beat up.

Patti A.
Clasificación:

My overall experience with U-Haul was positive. It was a little more confusing making arrangements for delivery than it was for pick up. One box was severely damaged upon arrival and was taped up with metal clasps around the padlock. My 2 pieces of furniture were slightly damaged but the move helpers from Brown's Moving were terrific and we're able to repair the furniture.

Michael P.
Clasificación:

El cliente no dejó un comentario.

Deb B.
Clasificación:

The person that met with me kept speaking so softly I couldn't hear the questions he was asking. Granted, he was wearing a mask, but I did ask him to repeat himself several times.

Marie M. | Overall Experience |
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El cliente no dejó un comentario.

NANCY V. | Overall Experience |
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El cliente no dejó un comentario.

Robert L. | Overall Experience |
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El cliente no dejó un comentario.

nancy a. | Overall Experience |
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El cliente no dejó un comentario.

david j. | First Impressions |
Clasificación:

The manager Kathleen was absolutely fantastic. I could not ask for a better experience going through the times that we are going through she was very patient having to deal with one customer at a time. To keep her customers safe through these times of us having to go through the covet 19 social distancing

Manuel B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANTHONY S. | Overall Experience |
Clasificación:

It was clean but it wasnt. There were rodent droppings and dead bugs which I was not expecting since we paid to be on an inside unit. They were not running around and it wasnt real bad but it definitely turn us away from here after being a customer for a few years.We wouldve came to open up the unit if needed to help with that,if informed. Staff is friendly and not a horrible place but I had to clean my stuff off when moving out from bugs and rodent droppings which I was not happy about.

Dominick c. | Overall Experience |
Clasificación:

Kathleen is great

KARI K. | First Impressions |
Clasificación:

Staff was very friendly and accommodating.

DARREN B. | Overall Experience |
Clasificación:

Kathleen and staff were always eager to help and had a big smile. Made you feel like family but special

mary ann c. | Overall Experience |
Clasificación:

The staff is awesome.

sherre c. | Overall Experience |
Clasificación:

Best experience everytime we have used this facility. Thank You to Kathleen for all of her help.

WILLIAM R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

sherre c. | First Impressions |
Clasificación:

Kathleen is the best. She always helps us find the right unit to fit our needs. Very pleasant with everyone she comes in contact with. Will always use this location for my storage needs. Thanks

ron a. | Overall Experience |
Clasificación:

I was there for two months. The staff was courtesy, friendly and on task.

Robert H. | First Impressions |
Clasificación:

Good

terry k. | Overall Experience |
Clasificación:

People there very nice and helpful

Robert m. | Overall Experience |
Clasificación:

Staff was excellent. However, you raised the rates within a month of getting the storage! On the last day had a altercation with staff concerning moving a truck that was blocking our exit.

paul s. | Overall Experience |
Clasificación:

I would like to thank every one at this U-Haul Storage they have done nothing but work with me 100% I would definitely recommend anyone to use this U-Haul the people are nice friendly

tahar m. | Overall Experience |
Clasificación:

Thank you!

MARK G. | First Impressions |
Clasificación:

The lady's at the counter were awesome.. and the gentlemen who checked in the equipment was on point.

Denise j. | Overall Experience |
Clasificación:

Good people who can work around UHauls screwed up computer system!

Stephen Y. | Online Move In |
Clasificación:

I did not receive the free lock as promised.

Dom L. | First Impressions |
Clasificación:

The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommend

HUMBERTO B. | Overall Experience |
Clasificación:

professional service Thanks

Dustin M. | First Impressions |
Clasificación:

Great service. Friendly manager. Great price. Nice facility. Couldn't be happier!

Russell F. | Overall Experience |
Clasificación:

The people was very friendly and helpful they also appreciated our business

John H. | First Impressions |
Clasificación:

Great people. Easy transaction

James S. | Overall Experience |
Clasificación:

My favorite U Haul operation.

Sabrina M. | First Impressions |
Clasificación:

Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.

ILKA C. | Overall Experience |
Clasificación:

Thank you

F Selena M. | First Impressions |
Clasificación:

Very good customer service. Friendly and approachable.

Randy H. | Overall Experience |
Clasificación:

Prices are Affordable,and Staff is very Friendly.I would highly recommend them.

Jon L. | Overall Experience |
Clasificación:

It was a good place to store our things,except We were charged a full months rent,and we only used it 4 days.You should have prorated it! There for I can't recommend you to my friend who is coming in.

James S. | First Impressions |
Clasificación:

My favorite U HAUL location.

Robert K. | Overall Experience |
Clasificación:

Great place to rent storage and trailers. Very friendly and helpful staff!!

kevin m. | Overall Experience |
Clasificación:

I have no issues.l was completely satisfied with the service I received.

Brian L. | Overall Experience |
Clasificación:

Outstanding service and Kathleen is a fantastic person. This is the only UHAUL I will use for all my moving and propane needs!!!!

John H. | Overall Experience |
Clasificación:

You could not ask for or find a finer experience or place of business.They are great........

Brian L. | First Impressions |
Clasificación:

I would highly recommend the store they are fantastic and I definitely use them again

Gerardo B. | Overall Experience |
Clasificación:

No es good

Saif A. | Overall Experience |
Clasificación:

Catherine/ Catheline & Kevin are cordial , respectful hard workers and earned a raise and promotion. The staff have been supportive especially that we are new to Florida thank you so much amazing.

Julie B. | Overall Experience |
Clasificación:

The staff is extremely helpful and very friendly!

charles o. | First Impressions |
Clasificación:

I received fast friendly service. U-Haul was willing to meet my unique need for delivery of a 1/2 pallet bin and to notify me Of its arrival. The facility appeared secure, clean & organized.

joanne w. | Overall Experience |
Clasificación:

Excellent

Julie B. | Overall Experience |
Clasificación:

Everyone at the facility is very friendly and helpful!

donald p. | First Impressions |
Clasificación:

The unit manager worked had to lease me a storGe locker. I am very appreciative

Jason B. | Overall Experience |
Clasificación:

Did not go to the location myself (3rd party moving company) but phone interactions were pleasant.

Hernando P. | First Impressions |
Clasificación:

Outstanding service by Kathleen and her crew

alex r. | Overall Experience |
Clasificación:

They didn't want to do their jobs. Nothing about my move went right with your company. The employees didn't not want to do their jobs and horrible experience! I paid full price for horrible service.

jeremy w. | First Impressions |
Clasificación:

The guys in the office were great. Mr Weaver was very helpful even though he was handling a tough situation with the truck not showing up as a return on the computer. Tim was helping him and us

Ronald Y. | Overall Experience |
Clasificación:

Friendly, accommodating staff.

mary l. | First Impressions |
Clasificación:

They were very helpful glad i went there. A good place to do business at.

Roy M. | Overall Experience |
Clasificación:

This experience from reservation of U-Box in R.I. to P/U and return of empty U Box in Fl. was flawless. The reservation, communication, personal contact and concept (U-Box) is dynamite . Roy

JAMES H. | Overall Experience |
Clasificación:

Awesome

Brenda H. | Overall Experience |
Clasificación:

Always friendly helpful.

richard h. | Overall Experience |
Clasificación:

Easy in and out system with two gates. Never seen that before in a storage facility. Very satisfied and will recommend this facility to others.

Terry c. | Overall Experience |
Clasificación:

The entire Ubox experience has been a NIGHTMARE. ALL of my belongings arrived FULL of FIRE ANTS, every box, every bag and they were even climbing up picture frames. I have bites EVERYWHERE

Giuseppe M. | Overall Experience |
Clasificación:

None

LAURA L. | Reservation |
Clasificación:

Thank you, for accomadating all of my needs with a trailer and storage room.

Kim S. | Overall Experience |
Clasificación:

Excellent service. VERY helpful. May God bless them. Jesus IS our hope for the future !

Michelle c. | Overall Experience |
Clasificación:

Gate don't work, half time my access code or card didn't work, one way in and they block it with uhauls, personal cars, and semi trucks so u can't access your unit. I had to wait overhour few times

joel w. | Overall Experience |
Clasificación:

Might want to upgrade your computer applications. At each location I used it seem like it was difficult for the workers to navigate quickly

Garfield N. | Overall Experience |
Clasificación:

Kevin, Nancy & Thomas provided outstanding customer service

Jeneane H. | Overall Experience |
Clasificación:

Customer service was excellent. No issues and no problems.

janice W. | Overall Experience |
Clasificación:

The staff was very helpful

Vincent S. | Overall Experience |
Clasificación:

The staff were very professional and very knowledgeable. They took the time to explain everything. I'd use that facility again.

amee f. | Reservation |
Clasificación:

Very nice and helpful thru the whole start to finish!

Carlos S. | Overall Experience |
Clasificación:

Staff have poor attitudes and shrug when you ask for help. They act like they don’t know what they are doing ever.

Lorna G. | Overall Experience |
Clasificación:

I well use UHaul again in the future.

Esteban C. | Overall Experience |
Clasificación:

I think it is OBSCENE to charge unit renters $5 a month for an electric key to the site! This is the Primary reason why I moved out! Punch keys access not good enough for you?

judy k. | Reservation |
Clasificación:

Employees were very helpful!

lynn c. | Reservation |
Clasificación:

Thank you to everyone helping me in this time of pressure. I'm thankful for your department for open your doors. Most of all putting my mine at ease.

tina b. | Overall Experience |
Clasificación:

Uhaul needs to overhaul their computer systems as every location I've ever rented from their employees deal with computer issues. However, Kevin was rude and confrontational during the issues.

bob l. | Overall Experience |
Clasificación:

Selecting a rating for this facility is difficult, because I have not been a regular customer at any U-haul facility. The staff is helpful, and friendly. The equipment appears to be well maintained .

Leonides A. | Overall Experience |
Clasificación:

No comente

FRANCIS F. | Overall Experience |
Clasificación:

From the moment I arrived at the U-Haul Facility to the day when I completed my departure I the day I departed I found the staff most helpful to my needs and concerns. All did a very professional job

Tracy E. | Overall Experience |
Clasificación:

A few more hours access in the evening would be nice. I would use the facility again if I ever have a need.

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