Customer Reviews for U-Haul Moving & Storage of Spring Hill

3,762 reviews

13416 Cortez Blvd   Brooksville, FL 34613
(E Of Mariner)

(352) 596-6825

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(352) 596-6825

13416 Cortez Blvd
Brooksville, FL 34613
(E Of Mariner)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

richard a 
Rating:
5.0

Working with Kathy was always a plus

THOMAS K  |  Overall Experience 
Rating:
5.0

Easy pick-up and drop-off process. I used the after-hours drop off and it was very convenient. Highly recommend this location and all the representatives were excellent.

TIMOTHY K 
Rating:
5.0

Inside of trailer was not clean.

Steven P 
Rating:
5.0

I so appreciate this Uhaul location, Leann and the staff were helpful, understanding and professional. I would highly recommend storage here, they clearly go above and beyond helping their customers!

James B  |  Overall Experience 
Rating:
5.0

I am a regular user of this U-Haul location. The only possible improvement to the excellent service found here would be if more cargo vans were available. The people working here are the best. The equipment is always in great shape and clean, like new.

James P 
Rating:
5.0

Customer did not leave a comment.

Jose Z 
Rating:
4.0

Customer did not leave a comment.

Zackery R  |  Overall Experience 
Rating:
5.0

Leanne and her staff were absolutely wonderful and a pleasure to work with. I will highly recommend them and if at any time I need They're services I definitely use them again! Anthony J

Anthony E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK N 
Rating:
5.0

Customer did not leave a comment.

Mike A 
Rating:
4.0

Customer did not leave a comment.

darrell v  |  First Impressions 
Rating:
3.0

the right side ramp of the car dolly was really hard to extend out and really hard to slide back in. I am a really big guy' having been an Olympic Style Weightlifter; I'd have to say that a good portion of people could not pull the right side ramp out and put in back in.

matthew t 
Rating:
5.0

All good

Christine C 
Rating:
5.0

More cargo vans would make this location even better.

James P 
Rating:
5.0

Customer did not leave a comment.

stacy E 
Rating:
5.0

Top notch customer service. The nicest staff I have ever net.

Benjamin H 
Rating:
5.0

Customer did not leave a comment.

Mary A 
Rating:
5.0

EVERYONE WAS VERY PROFESSIONAL AND HELPFUL WITH THE TRUCK RENTAL. THANK YOU

Mary M 
Rating:
5.0

Great Manager

edward g 
Rating:
5.0

Very professional, efficient, and friendly. I will definitely use them next time I have a need.

brent b 
Rating:
5.0

I had online reservations at another location and went in for moving supplies, they saved me over $200 and had the equipment to us 3 days ahead of schedule. Great people to work with!!

Thomas M 
Rating:
3.0

The location and vehicle were clean. The customer service was less than quality. When I picked up my online rental the gentleman at the desk told me the printer was down so he sent to my email, handed me the keys and pointed to the truck that was parked at an angle on steep incline with cardboard advertisement blocking the windshield. No review of existing damage, no talk of gas tank or any instructions what-so ever. I had to fold up the cardboard and put it behind the seat myself. When I returned to drop the truck at 501PM on Sunday, my drop off time was scheduled for 530PM. The front door was locked yet two employees were inside. I pulled on door and showed them my keys. They made no effort to open the door and acted as if I wasn't there. I finally stood at the door until they were exiting to leave and was able to ask a couple questions without their complete disregard. If I need a Uhaul in the future, I will probably go down the street to Spring Hill since I felt as if I was bothering the Cortez staff with both pick-up and drop-off transactions.

kathleen h 
Rating:
5.0

Friendly Staff. They made picking up the van and dropping it off such an easy process. This was my first time renting with U-haul and they exceeded my expectations. Thank You!!

Antoinette W 
Rating:
5.0

Customer did not leave a comment.

Juan M 
Rating:
5.0

Everything went smoothly. Staff were great and very responsive

HOWARD S 
Rating:
4.0

Good job

Rollin B 
Rating:
3.0

Customer did not leave a comment.

Blake T 
Rating:
4.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Mollie B 
Rating:
5.0

The only way this location could be improved would be if they had more cargo vans available. The Fords were great.

James P 
Rating:
5.0

Very professional. Got me in and out quickly.

curtis r 
Rating:
5.0

Customer did not leave a comment.

Santora W 
Rating:
5.0

Customer did not leave a comment.

SAul M 
Rating:
5.0

Leanne and her staff are absolutely amazing! Whenever I need Uhual services I will always call on them!

Anthony E 
Rating:
5.0

Customer did not leave a comment.

Angela M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron R 
Rating:
5.0

Customer did not leave a comment.

Shawn M 
Rating:
5.0

Customer did not leave a comment.

edward p 
Rating:
5.0

The staff was amazing super friendly and very helpful.

Miguel R 
Rating:
5.0

Customer did not leave a comment.

Rich E 
Rating:
5.0

Allow the use of 2009 Ford Explorers to pull trailers. Review driving history of the individual renting a trailer or vehicle instead of banning all Ford Explorers.

Michael A 
Rating:
5.0

Customer did not leave a comment.

MIGDALIA C 
Rating:
5.0

Tom really helped out a lot, all employees were helpful

Frank S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L 
Rating:
5.0

As usual, this U-Haul location is the best. The equipment is always in perfect condition. The staff is always professional, knowledgeable and friendly. If this location had a couple more (ford) cargo vans they would be lacking nothing.

James P 
Rating:
5.0

Customer did not leave a comment.

Lourdes H 
Rating:
3.0

Customer did not leave a comment.

JAMIE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve w 
Rating:
5.0

Customer did not leave a comment.

hannah v  |  Overall Experience 
Rating:
5.0

Truck had problems going up hills. Many times could not get over 40 mph. Truck shook and shimmied through out the entire trip. Never got over 7.7mpg, I was told I would average 10. Needs new wiper blades. Does not seat 3 adults comfortably.

Thomas R 
Rating:
5.0

guys were super nice and so easy to work with , they made a hard day a little easier

laurie w 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

A+. Leann is a great manager

Karen F 
Rating:
5.0

My wife and I were in a bind! Your employees helped us that we are so forever greatful!

Larry H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
1.0

Customer did not leave a comment.

Jennifer A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raymond r 
Rating:
5.0

I've been at this facility for about 20years always had great service at this location friendly and polite service

BEN B  |  First Impressions 
Rating:
5.0

Everything it’s excellent

Jose L 
Rating:
2.0

Received the rental with less than 1/4 tank. Drove 26 miles. Added 3 gallons of fuel (website states truck this size averages 10mpg). Charged me for 4 gallons of fuel and a $30 fuel surcharge.

Kim C 
Rating:
5.0

The Lady helping was amazing friendly and I felt; above and beyond. I definately recommend and will definately use again.

matthew t 
Rating:
1.0

A sign, a office, a phone number, attendant- anything would be helpful.

Keith A 
Rating:
5.0

Quick, fast & efficient.

Gerald O 
Rating:
5.0

Very good

Edinson M 
Rating:
5.0

Nothing, great peoples, product is easy to use. Don’t change a thing.

Ray M 
Rating:
5.0

Customer did not leave a comment.

Michael R  |  First Impressions 
Rating:
5.0

The experience was outstanding do not use third-party go to this place to direct. You’re gonna be very happy you did.

Joyce M 
Rating:
5.0

open trailers with ramp . ramp only 57" wide on 6x12. should be 70" wide and 60" long to accommodate easier and more accurate loading. street motorcycles and trike motorcycles scrap on ramp entry. Entry too steep.

julius b 
Rating:
5.0

stop putting holds on cards. an unnecessary $160 hold when you could have charged me when i picked up/brought the truck back.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Karen S 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Tyler took care of everything we needed and was very helpful.

PATRICIA S 
Rating:
5.0

Customer did not leave a comment.

Virginia K 
Rating:
5.0

This suggestion is for the U-Haul itself. If you could make u haul app more user friendly for stressful roadside help. Keeping in mind incidents are more likely to happen on a highway or an interstate and not always in areas with best reception. Did have 2 separate issues with same tire on car transport. 2nd issue could have been eliminated if tire and wheel were changed. Glad we took out the insurance. Everyone was very pleasant and courteous. Thank you

Bill R 
Rating:
5.0

Thanks for being so good with your service. All the members of the team are great.

Sonaira H 
Rating:
5.0

Customer did not leave a comment.

Sandra G 
Rating:
5.0

Customer did not leave a comment.

kim d 
Rating:
5.0

CSR WAS EXCELLENT, GREAT ATTITUDE!

Adrian P 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G 
Rating:
5.0

Customer did not leave a comment.

CHARLES V 
Rating:
5.0

Customer did not leave a comment.

Al A 
Rating:
5.0

Customer did not leave a comment.

Matthias G 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Everything was perfect. Super clean, good running truck, pleasant employees, and great availability for what I needed. Thank you!

Victoria K 
Rating:
5.0

Customer did not leave a comment.

Sandra G 
Rating:
5.0

Leanne is great

bill l  |  Overall Experience 
Rating:
5.0

The customer service was awesome! I went in and was accommodated with better than expected service. Thank you all!

Evelina k 
Rating:
5.0

The personal at the location in Brooksville was terrific! I will always utilize that location in the future specifically due tot he group that assisted me!

Bernard D 
Rating:
5.0

The guy was very nice 👌

Sherry W 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
4.0

Customer did not leave a comment.

Michele S  |  First Impressions 
Rating:
2.0

I dropped off my trailer 3 days early rather then be charged less or even the agreed upon amount and was charged for an extra day. I called to get it refunded, but it still hasn’t been refunded.

Samuel P 
Rating:
1.0

Was not able to get the rental. Staff was lost and need more training. Need to learn English

Larry H 
Rating:
5.0

Customer did not leave a comment.

Holly P 
Rating:
5.0

Customer did not leave a comment.

Yvette L  |  First Impressions 
Rating:
5.0

I can think of no way to improve this location. Every experience here is a positive one. Well, maybe some Ford vans, the G.M.C. and Ram are sub-standard after renting the Fords.

James P 
Rating:
5.0

I will always rent for you the employees are always nice.

Erin F 
Rating:
5.0

Excellent crew...

Timothy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn M 
Rating:
5.0

Very helpful and knew their job well.

Beverly D 
Rating:
4.0

They should respond to phone calls. I was routed to some call center when I attempted to get in contact with this office.

Rene K 
Rating:
5.0

Great team and will use this place again.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Beth A 
Rating:
5.0

Customer did not leave a comment.

ken w 
Rating:
5.0

Customer did not leave a comment.

CarolLee S 
Rating:
5.0

Your customer service was great. I didn’t see anything that needed improvement. Great job.

Ruthann B 
Rating:
5.0

Customer did not leave a comment.

Aladdin H 
Rating:
5.0

Customer did not leave a comment.

Allan W 
Rating:
5.0

I often rent a van from this location after driving past a number of locations to do so. My friends would love to rent vans here also but the location doesn't have enough vans.

James P 
Rating:
4.0

Customer did not leave a comment.

Robert D 
Rating:
4.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Leann the manager was amazing!!!

Roxanne B 
Rating:
5.0

Customer did not leave a comment.

virginialyn h 
Rating:
4.0

very friendly and helpful

Eric F 
Rating:
5.0

The people at this location are very knowledgeable about their business and equipment I was completely satisfied

Gregory R 
Rating:
5.0

Customer did not leave a comment.

Bryan G 
Rating:
5.0

The staff was Great.

Dahmer S  |  First Impressions 
Rating:
5.0

Super friendly and clean. Definitely the best option in hernando

JOHN I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyonna G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RON B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

Michael F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abad S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April N  |  Online Move In 
Rating:
5.0

Staff was extremely helpful and efficient! Made our move as easy as could be!

HALEY D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JULIA H  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Anthony A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cora F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard K  |  Overall Experience 
Rating:
5.0

The lady at the desk went over and above to help. Had a couple of bumps in the road but she made everything smooth sailing.

Michael R  |  First Impressions 
Rating:
4.0

The only issue I had was a moving company that used the property, parked their vehicles such that access to my locker area was obstructed, making loading and unloading difficult.

Lawrence V  |  Overall Experience 
Rating:
1.0

So upon moving in the older heavier set gentlemen, I spoke to him prior to moving in. He gave me a code to get into the gate code did not work. He wouldn't come out to talk to us about the gate or anything like that. It was literally probably about a few minutes after they had just closed. We literally drove 3 hours to this place because we are moving. We tried calling the facility multiple times letting them know that we're going to be a few minutes late. Nobody was answering. We called the 800 number and they wouldn't even direct us to the facility that we were trying to get a hold of

Erica G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kasey M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clare H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C  |  Overall Experience 
Rating:
3.0

We removed all belongings 3-4 days before Aprils bill was due, and though my husband told them it was empty, they tried billing my CC anyway. Today, I received 2 late notices with a $15 late fee tacked on. When I called to explain that we've been out of there for well over two weeks, the lady in the office insisted that they cleaned our unit out, not us, then hung up on me when I asked to be taken off your mailing list. We will never use UHaul again, nor would we recommend to anyone else.

Jennifer M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy L  |  Overall Experience 
Rating:
3.0

To small of space for all of the trucks and trailers at location , no room to drive around to get out the exit gates on the far side of storage building. Had to move truck and my trailer to allow vehicles to pass by.

JERRY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane P  |  Online Move In 
Rating:
5.0

So the U-Haul on 50 next to Taco Bell is pretty good. Friendly staff. Always seem to have trucks available when needed. The only reason I’m moved my stuff out of there was because of the prices for their storage units. I found a bigger unit cheaper elsewhere. Other than that, it was great. Thanks.

Ian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard K  |  First Impressions 
Rating:
5.0

A very friendly staff

Donald M  |  First Impressions 
Rating:
4.0

Nice place

Stephen G  |  Overall Experience 
Rating:
4.0

Besides the helping movers never showing up my experience with the staff at uhaul was very good

maria r  |  First Impressions 
Rating:
5.0

Tom did a great job! Very professional.

Gary C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayla c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandi b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmy D  |  First Impressions 
Rating:
5.0

GREAT staff. Because of them I would not ever consider renting from anyone else.

GREGORY L  |  Overall Experience 
Rating:
3.0

Some issues with not feeling safe but they fixed it I couldn't afford rent this month

Rachel S  |  Overall Experience 
Rating:
5.0

It was easy to unload my truck to put in my storage

Jennifer S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara G  |  Overall Experience 
Rating:
2.0

Trucks and trailers parked in front of most garages. When loading or unloading, I had to block traffic around facility to finish loading. This tends to irritate others when they can not exit. With this issue and a rate increase, I was forced to take a storage about 2 miles away.

Power P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florence C  |  First Impressions 
Rating:
5.0

Everyone I dealt with was very helpful and friendly. Very patient also… Thank you for your service .

Joan A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael E  |  Overall Experience 
Rating:
5.0

Kathleen was a joy to work with.

Jacquelyn K  |  Overall Experience 
Rating:
5.0

After having all my stuff at their storage unit facility for the last 4 years the staff there was very helpful and friendly and I hope in the near future to use them again I really appreciate their service

stephen b  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Appreciate Kathleen's knowledge of moving and what is needed. We bought the package deal of boxes to assist us in moving per Kathleen's suggestion. Great idea! Thanks for an easy moving experience. Well, as easy as it could be. All the work of moving is not fun. The end result will make it worthwhile.

sharon S  |  First Impressions 
Rating:
5.0

Staff was very friends & helpful

Antwane R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faith J  |  Overall Experience 
Rating:
3.0

There is a problem, on many occasions my space was blocked with trucks in front of my door, I repeat on several occasions..A-13

Jorge S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vince T  |  Overall Experience 
Rating:
5.0

All staff was super nice and helpful.

Michael P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tywane W  |  Overall Experience 
Rating:
5.0

The staff was simply amazing......thank you ladies 🌺

Judy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B  |  Overall Experience 
Rating:
4.0

Everyone working there was always very pleasant an helpful.

marie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vince T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn M  |  Overall Experience 
Rating:
5.0

This place is awesome. The staff goes above and beyond to help.

Katrina Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmarie E  |  First Impressions 
Rating:
5.0

Super simple and very professional. We will use again if we need.

christopher F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN G  |  Overall Experience 
Rating:
5.0

Great experience

Thomas Y  |  Overall Experience 
Rating:
3.0

I did not just move in to the building- been there for years.

carla c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE F  |  Overall Experience 
Rating:
2.0

The people working here were not accommodating at all we had a car tow on the back of the truck and we asked them if they could help us take it off so we could use the ramp to get our furniture off and they would not assist us U-Haul is more expensive than any other moving company in storage facility and you go with them because they’re well known but when you have people that like that working for you really hard to use you a second time

Cindy F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Precious S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esther k  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARL F  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help us. Thank you.

Mary S  |  First Impressions 
Rating:
5.0

uHaurl has always been my go to for many many years.

Harold L  |  Overall Experience 
Rating:
5.0

We use a lot of storage units , your unit manager (Katheen) is one of the best we’ve ever dealt with.. will continue to use this location when in this area ..

KENNY E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy B  |  First Impressions 
Rating:
3.0

The only complaint I gave is the difficulty getting in and out of the site With the parked trucks and trailers making it difficult to exit if anybody was parked at a storage unit it blocked the driveway with no way to turn around especially in the back side.

michael t  |  Overall Experience