Customer Reviews for U-Haul Moving & Storage of Spanish Springs

345 comentarios

11425 Digital Ct   Sparks, NV 89441

(775) 425-3876

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 425-3876

11425 Digital Ct
Sparks, NV 89441

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nice and friendly staff that are always ready to assist and understand

Aisha P.  |  Overall Experience 
Rating:
4.0

The truck had some issues that I reported on return. Needs some mechanical work done. Otherwise all was well.

Yvonne M. 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  Online Move In 
Rating:
4.0

Give them a demo on how to use ramp, connect/ disconnect car trailer & basic info regarding transmission, such as what is the M designation and its use.

CHRISTY M. 
Rating:
5.0

Perfect experience..in and out quickly with no wait and excellent customer service reps.

JAMES ELBERT A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The staff was amazing, incredible customer service.

SANDRA JOAN T. 
Rating:
1.0

The staff at both locations were helpful but I filed a complaint against Uhaul. I scheduled a trailer in south Reno and was contacted a day before pickup to notify me that I had to pick it up 40 minutes further away. In order to drop it off at the location by my house, where I scheduled to drop it off in the first place, they charged me over double the initial rate. I still haven't been contacted for my complaint.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Kraig S. 
Rating:
5.0

Customer did not leave a comment.

RJ A.  |  First Impressions 
Rating:
5.0

This is the BEST experience I have had with U-Haul. They had the truck I requested, didn't have to wait in line for pickup or return, truck in great shape and the best part…the staff from start to finish was great! Way to go U-Haul!

JEANNE MARIE M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Staff was very friendly and helpful. Definitely recommend

kristy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN MICHAEL L. 
Rating:
5.0

Did not get notified and had to find out on my own that my pickup location had been moved.

WILLIAM S. 
Rating:
5.0

Fantastic location, new modern, clean and personnel very responsive and helpful with great attitude!!

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Our experience with the Spanish Springs store was Excellent! We were treated kindly and respectfully. Our order was ready to go as soon as the final paperwork was completed. If we need UHaul services again, we will definitely go there again. Big, beautiful new facility!

Darrell L. 
Rating:
5.0

The staff at the Spanish Springs u-haul storage is absolutely the best. They were kind, helpful, Just the epitome of customer service, good customer service.

Sandra T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harrison W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Great service with a 5 x 8 trailer rental.

MARK PATTERSON H. 
Rating:
5.0

When I did drop off the equipment the location was fine, except for UHAUL picking a drop off location 50 miles from my new home. Also the 3 phone calls I received asking about the drop off. 3 times they got the same answer but yet I still got phone calls and I got hung up on. I even got threatened with an additional $50.00 fee because no one knows how to communicate or seem to understand English. Over all this was probably the worst move I've ever done with UHAUL.

CHARLES CLAYBORN C. 
Rating:
3.0

The initial location was unavailable to cover my needs. I had to drive a half hour one way in order to get the trailer I needed.

Michael O. 
Rating:
5.0

Excellent everything

DAONNE FRANCINE S. 
Rating:
5.0

I placed my order and everything was ok but I had to reschedule to load the Unix a day later. When I redid the order my payment moved up significantly. I tried on four separate occasions to contact U-Haul to see about rescheduling my payment but I never got a the opportunity to talk to anyone about it. On one occasion I was back and forth between two offices. I tried calling customer service and it was an hour wait. I opted for them to call me back and when I answered the phone the line was disconnected. And then to top it all off they took the payment two full days before it was due.

eric B. 
Rating:
5.0

The hard thing is it is so far away but it’s a nice ride

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Excellent experience. Very helpful and efficient staff for reserving a storage unit and answering all my questions.

John b.  |  First Impressions 
Rating:
2.0

The 24/7 option did not work. Then I got charged $30 more than my original contract.

JENNIFER LEE C. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

This has been the best u-haul experience for us. This team rocks. They need a lunch or something they were our moving heroes.

Mary H. 
Rating:
5.0

mask mandate is not enforced for employees or customers. No sign on front door. State and county have a mask mandate.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F.  |  Overall Experience 
Rating:
5.0

Best U Haul location I've ever been to. Staff was amazing and so was the facility. I will not be using another facility again.

ONH SOMIAH S. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
1.0

Terrible customer service. I set my rental to a location less than 2 miles from my house and the pick up location was changed on me that morning to a location about 23 miles away. I was extremely frustrated by this as I had to pay all that additional mileage as well as additional gas. They would not take the additional mileage (between that location and the one I rented from) off. Whether or not this is the locations fault or Uhaul in general, this was horrific customer service. Then, I was given a 15 foot truck rather than a 17 foot truck. I know I ordered a 17 foot because when I was reserving it online, I set up to get a 20 foot and then the internet kicked me off and when I got back on, the 20 foot one was no longer available so I went to the next size down, a 17 foot. The overall experience was terrible and I will not do business with uhaul again. I will go elsewhere.

TYLER MICHAEL E. 
Rating:
5.0

Fast service, we were in and out within minutes

beverly Z. 
Rating:
5.0

Can't improve perfection, Eric and the crew are amazing. Would highly recommend renting a storage unit, renting trucks, or getting packing supplies. Absolutely love this place.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Nothing, it was excellent.

ANDREW W. 
Rating:
2.0

I tried to make the reservation at a location more convenient. The location was changed to 35 min out of the way

JONATHAN ANDREW W. 
Rating:
5.0

Elizabeth was exceedingly helpful. She went the extra mil to make things right. Eric and his entire staff should be commended on a job well done.

john f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT REESE A. 
Rating:
5.0

Customer did not leave a comment.

Meliss A.  |  Overall Experience 
Rating:
3.0

You could make the website more about servicing the customer instead of all the up-selling attempts. Additionally, if it's not illegal to misrepresent the insurance claims, then it should be. Most people with full coverage are already covered for any accidents, and UHaul uses the scare tactic to get the customer to spend unnecessary money.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

AARON SUN H. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Thank You!!!

SCOTT ARTHUR D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne C.  |  First Impressions 
Rating:
5.0

This location has an amazing and very helpful staff. Exceptionally clean facility with many amenities. There are indoor and outdoor storage, as well as storage for your boats and RVs. Would highly recommend this place to everybody.

JASON KEITH S.  |  Overall Experience 
Rating:
5.0

As far as the storage goes the uhaul rental place is another story completely the opposite!!!

Juanita B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

randy n.  |  Overall Experience 
Rating:
5.0

Make sure that the person that signs the contract needs to drive.

Teresa O. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
4.0

I have to wait 10+ minutes in line because rep was talking over the phone with customer. Cant believe this is happening in 2021

IVAN F. 
Rating:
5.0

Prompt people to make sure that they take pictures and look at rental before taking any equipment off of the property.

D'ANGELO GIOVANN C. 
Rating:
4.0

Customer did not leave a comment.

Marty S. 
Rating:
3.0

Too far out of town adding an extra 12 miles (@1.29 per mile $15) to the trip

Keith D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FRANCIS C. 
Rating:
5.0

beautiful location a bit out of the way, the trailer was built around 1990, hence clean or updated could be a matter of opinion. 24 hour drop, I think that was what is said. wow

THOMAS CHARLES M. 
Rating:
5.0

Efficient

Edward M. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA DANIELL P. 
Rating:
5.0

Customer did not leave a comment.

Lary P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN ADRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Roland S. 
Rating:
3.0

This was the third location we were sent to. Also could not receive the trailer until a day later than promised. This had set back our entire move. The most irritating part of the whole thing was I was never contacted about the change in location and/or time. The employees at the original location in Reno were absolutely horrendous people who could care less and basically told me it wasn't their problem. If I have any issues to contact customer service, which I now know is also a joke. I WILL NEVER USE UHAUL AGAIN OR REFER YOUR COMPANY TO A SINGLE PERSON. I would rather pay the extra money, whatever it may be, and now I will be taken care of.

Cody L. 
Rating:
4.0

The truck was like trying to steer Jello

Daniel T. 
Rating:
5.0

Very helpful n courteous. Customer service is at highest standard

LAURA ELAINE D. 
Rating:
5.0

Customer did not leave a comment.

Anita P. 
Rating:
5.0

Everyone was friendly and helpful every time we went there to rent a unit, to buy boxes and to drop off the truck.

Deborah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doyle G. 
Rating:
5.0

Great Location, well trained staff

STEVEN MICHAEL H. 
Rating:
5.0

In and out real quick very friendly staff. And not as expensive as I thought.

Victor L.  |  First Impressions 
Rating:
5.0

Brian was very helpful and had a great personality.

TONNE BEE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen P.  |  First Impressions 
Rating:
5.0

Brand new facility

Paul T. 
Rating:
5.0

This is the first time renting storage and everything has gone very well so far. I hope the experience stays this way. I'll let you know later how it goes.

Steve B.  |  First Impressions 
Rating:
5.0

Couldn't be happier with this brand new location. Rental was super easy and quick, truck only a few years old, and no problems whatsoever.

JOHN O. 
Rating:
5.0

Great rental & excellent service by Eric Albon at your Spanish Springs NV location! UHaul website initially displayed available locations for motorcycle trailer locations, however online info communications also said location may not have availability- call for confirmation & could not reserve/pay online in advance for multiple day rental. Difficult finding direct contact vs. 1800Uhaul to reserve. Finally called direct to schedule & received confirmation txt after all.

MICHAEL JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

KURT LLOYD S. 
Rating:
5.0

Very clean very efficient in and out in minutes every thing the pick-up location was not .

THOMAS E. 
Rating:
5.0

Really fast and friendly service. Drop off was slick as a whistle. No surprises.

Gail D. 
Rating:
5.0

Thank you to all the staff for the generosity. Bless you all

Efrain M.  |  Overall Experience 
Rating:
5.0

The location and manager Eric were FANTASTIC. The experience with people on the phone at the call center, the app and U-Haul.com were so bad I wanted to cry in frustration. Literally f-ing AWEFUL. I was on the phone to reserve three trucks for animal rescue work for TWO HOURS! Could not set up an account (and I work in tech I am not a Luddite) because everything kept erroring out. Worst, most frustrating experience in the last six months. Eric saved the day, but please get your shit together and ask your app dev team to do some QA work!

JULI W. 
Rating:
5.0

Friendly and helpful

Brian D. 
Rating:
5.0

The staff was excellent. Always a great experience at this location.

Jonathan M. 
Rating:
5.0

The staff has been very polite and helpful.

William C.  |  Overall Experience 
Rating:
5.0

Nothing! Renting the Uhaul for the day was easy and affordable!!

CHRISTINE MARIE M. 
Rating:
5.0

The Sparks location in Spanish Springs was excellent. Unfortunately my reservation location was changed on me with no notice. Just the night before it was listed as the location on Oddie Blvd, but when arrived to check in at that location I found that it had been changed on me with no notice whatsoever.

IAN CHRISTOPHER A. 
Rating:
5.0

Very nice facilities, would recommend to friends

Bill I.  |  First Impressions 
Rating:
5.0

The location was new/clean and the staff was informative/friendly.

JERRY L. 
Rating:
5.0

Eric and his team were incredibly helpful and professional!

MICHAEL LLOYD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
3.0

Customer service

Thomas S. 
Rating:
5.0

Although the location is far from Sparks and Reno, thus the additional milage charge, it was worth it compared to the previous U-Haul location that I have used a week ago. The only suggestion I have is to have some sort of discount due to the distance of this location.

JOSE FERNANDEZ O. 
Rating:
5.0

I don't understand why my wife had to be called for permission for me to rent a trailer for the day. I've rented countless equipment over the past few years, without bothering my wife. This time the staff felt it necessary to call and ask her approval. Very confusing. What do you do with single individuals, call their parents?

Scott K. 
Rating:
5.0

Everyone was nice and helpful.

Leticia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATANAEL RESPICI G. 
Rating:
5.0

Professional, no reservations and they were still able to help me out. Great place. Clean inside and great storage units also. Would definitely rent from here again next time I need a truck. A little out of the way but worth the drive for the customer service from the counter to the guys in the lot everything was smooth and professional.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Enimalinita A. 
Rating:
5.0

Actually nothing. When we arrived we were told that our reserved trailer was not available because it was still in Vegas. Eric quickly made phone calls and looked on the lot to see if he had anything for us. Ended up there was one trailer we could use and we were on our way

patrisha H. 
Rating:
5.0

Best staff of any U-Haul I have been to. A pleasure.

JACOB S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOYLE G. 
Rating:
1.0

This is a horrible nightmare! I have called and called Uhaul and they will not respond or correct my issue. I have been taken advantage of, no assistance and was stranded because I didn't have the money to complete my move due to the delay. I get transferred over and over and over. I was cussed at, threatened and left to drive hours out of my way eventually leaving my truck in a parking lot. Not a phone call, text, email or anything. I have lost everything. I was given a specific amount of time to leave my personal storage unit and I had no choice. I am not looking for any kind of handout but this needs to be made right and it is wrong I have to to keep hounding every single day. This has wreaked havoc on my bank account because the "free" extension due to my issue double charged my account! I am so screwed and it's compounding every single minute that this is not fixed. Due to the double charge, I am now receiving fees for all of my debits. I am stunned that I have not even received a call back. My first reservation led me to a closed locale. The second was the harassment and a filthy truck that I couldn't see out of. There was food, trash and debris inside the cab of the truck. I absolutely, did not appreciate being cussed at. Hours later, I was forced to take a 26 footer. I had to pay my movers and let them go. I was stuck. Why? The storage unit from online was closed. The guy on Rock made me buy a lock and said I couldn't leave the truck. I have absolutely no one in Reno. I had to leave it at a casino because I live over an hour away with family. I could not leave my care in Reno because I had to work. In addition, I was afraid to interact with the hostile and aggressive person that I rented the truck from and I was not given any alternatives. I wanted to leave the truck at the location I finally found that would honor the "first free month". It is in Spanish Springs! If someone was yelling the F-word in your face as a single woman, how would you feel? This is absolutely noted in my account and absolutely, no one has called me. The expense has been abhorrent and I had to borrow money to try to fix it. Of which, has been unsuccessful. No one on-line is willing to help and this should have been an easy move from one storage to the next in two hours that took almost three days. I am working so hard every single day to do the best I can and I don't understand why Uhaul is above that. I am so upset because I can't gain control of this and I did everything right. The expense has been immeasurable.

Veronica L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Jerry O.  |  First Impressions 
Rating:
5.0

Thank you for being so helpful to new residents.

Nick P.  |  First Impressions 
Rating:
3.0

did tell sales rep. that I needed trailer until 8-21-21 but they did not put it on my ticket so I was charged another 58.00 dollars when I returned it, also talked to the rep. at Sparks location three days before and also was not going to have trailer back until 8-21-21 , said no problem, still was charged additional 58.00

Kenneth M. 
Rating:
5.0

No suggestions, but Elizabeth Mulchahy (sp?) was awesomely.

DAVID BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ROGERS F. 
Rating:
5.0

Better communication. Had major issues with reservation. Truck had mechanical issues during trip. Brakes squealing when stopping. Roof leaked. Alignment was off and the truck pulled to the right fault hard

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Rita P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Derek M.  |  First Impressions 
Rating:
5.0

Great location always has plenty of equipment. People working there are very knowledgeable informative and courteous. I wouldn't use any other location

John B. 
Rating:
4.0

All the staff at the Spanish Springs U-haul were very friendly and accommodating. Beth, especially helped us out after a very stressful move and made our storage needs a little less painful. Great people and great facility.

Cory M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Beth was super helpful and answered all my questions. She was good to help us rent an extra day.

SARAH D. 
Rating:
5.0

Sparks, NV personnel were awesome, facilities were great. No complaint about them. Frustration exists with U-Haul's inability to track the progress of a U-Box shipment. Even when the shipment was acknowledged late, U-Haul traffic and U-Haul corporate could not reach the 3rd party transporter to find out their location and schedule. Customer was told "well, let's just hope it arrives tomorrow". U-Boxes arrived a week late, surprising the U-Haul staff who did not know if or when they would arrive. Noting the current near-real-time shipment tracking abilities of Amazon, FedEx, UPS, Uber, and even USPS, this "hopes and prayers"-style logistics management of U-Haul shipments smacks of the 1970s. Why?

BRIAN A. 
Rating:
2.0

Staff need to communicate .. I was informed that my rental would have double mileage do too online order and location pick up problems.. when I spoke too another employee I was advised they couldn't do this.. I definitely am disappointed and should have been honored that verbal deal.. I ordered to pick up in damonte and I had to make more trips and pay for more gas because of the mistake.. I should be compensated for company's mishandled issues and communication... i would like a call back from a manager 702 353 5893 Nichole Meckler If I don't receive a call back I will have too report this to corporate ..

RANDY LEE L. 
Rating:
5.0

Friendly staff, speedy service. Best uhaul I have ever used

ERICK J. 
Rating:
5.0

I would recommend this location to a friend, if it was a convenient location for them. The facility is great and the employees were great, but it is SO far out of the way!

Dorne C. 
Rating:
4.0

Those 6x12 trailers are pretty heavy. I had to help the gal pick it up and put it on my hitch, and got hurt by the stand it was on. Then leaving it I had to get help to take it off. Maybe having some of those trailer stands that have the crank-able extenders on them would be beneficial. I know you'd have to keep them inside so they wouldn't get stolen. I know that where trailers are in comparison to the reservation date might not be controllable, but this is the 2nd time I've had to drive a long ways to go pick up a trailer. Long ways meaning it takes me more than 40 minutes to get there is pretty annoying.

MELINDA LEE M. 
Rating:
5.0

staff was very helpful and friendly. Complimentary carts were great feature. Facility security is nice benefit.

deborah a.  |  First Impressions 
Rating:
5.0

Eric greeted us with friendly enthusiasm and was extremely helpful. We can’t say thank you enough.

Barbara B.  |  First Impressions 
Rating:
1.0

I moved a total of 27 hours across country and when I picked up the trailer I did not know what location I could drop off the trailer to. So I was given an option to 'select the location upon arrival'. So when I finally made it to my destination I tried to call uhaul with no answer for 10 minutes. So I then drove to the closest location to drop off the trailer. But then I was told a different location was already selected for my drop off location. Of course the location that was selected was 35 minutes away from my house. Why was I given the option to select a drop off location when something would be selected for me. I am happy to say I plan to never use this 'company' or recommend any other business ever again.

JOSHUA V. 
Rating:
4.0

the keys and the truck were quite a distance apart

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Kemone F. 
Rating:
5.0

Easy people to work with, nice and understanding.

ANDREW F. 
Rating:
5.0

Very clean. Secure facility. Easy drive up access brand new units. Staff was very helpful. Great parking for returning truck. Even though I didn’t use the event parking I saw it was covered and a lot of room, I left after dark so I saw that is was very well lit up. A lot of trucks and trailers for later when I need my stuff.

Robert B.  |  Online Move In 
Rating:
5.0

thanks Lot

Brandon B.  |  Online Move In 
Rating:
5.0

Sign in was easy. Great staff. A little expensive for my taste. Great design for a storage biz.

David C.  |  First Impressions 
Rating:
4.0

U-Haul needs to do a better job of tracking its equipment. Telling me 2 days before I take delivery that you have to cancel my contract is at best bush league at worst incompetent. Now if I want to ship my stuff, I'm going to be charged an obscene amount of money. Trying to decide if U-Haul is worth doing business with.

Jerry B.  |  First Impressions 
Rating:
5.0

Very friendly staff, Bryan is helpful and very patient and knowledgeable.

Leticia G.  |  First Impressions 
Rating:
3.0

The unit needed to be swept out. When I went to pick up the truck I reserved it was not available. I had driven out to Spanish Springs and I ended up in town at the facility on Oddie Blvd. It would have been nice to get a call letting me know about the truck not being available in Sparks and to go to Oddie Blvd in stead. It's called customer service. Thank you.

Rita P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwynn B.  |  Overall Experience 
Rating:
5.0

online was not clear about how to use your code for the security but when we got to the facility the employees who were nearby were extremely helpful, nice and polite about showing us where to key in our codes and how they worked. wonderful place and employees!

Theresa K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathrine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariah R.  |  Online Move In 
Rating:
4.0

The bathroom on the 1st floor had no soap, toilet seat covers and towels and finding your storage room is a maze it took us 25 minutes to find ours and no light in the storage rooms is a hassle you can't see anything other than that its great kinda far out of town which is hard but .

Tammy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Humberto G.  |  Overall Experience 
Rating:
4.0

Price is a bit steep for a storage unit. But the service was great.

DEVIN M.  |  First Impressions 
Rating:
3.0

It’s a shame that because I was logged into my account when I paid for this unit that they are not linked. Also, the pay the monthly fee location is gone. So now I have 2 different contracts and zero ease to pay.

Cheryl M.  |  Online Move In 
Rating:
5.0

Thankyou for help. EACH PERSON AT THIS LOCATION WAS A EXCELLENT EMPLOYEE. THE GENERAL MANAGER DID A AWESOME JOB HELPING ME. MY MOVE WAS MORE THAN STRESSFUL...THAN I WOULD BELIEVE. THANKYOU ALL AGAIN.

Regina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy T.  |  Overall Experience 
Rating:
5.0

i came in last minute got a storage and a truck they were very helpful and explained everything in detail best storage forsure

Leslie C.  |  Overall Experience 
Rating:
5.0

Eric and staff are very friendly and super helpful. Highly recommend them.

Shannon H.  |  First Impressions 
Rating:
5.0

Eric was very helpful, very polite, and great customer service skills.....I'd definitely recommend this facility to anyone!

Jennifer g.  |  First Impressions 
Rating:
5.0

A pleasure to have you as a service provider

Cary C.  |  Overall Experience 
Rating:
5.0

Staff was awesome, friendly and helpful.

PAULINE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  Online Move In 
Rating:
5.0

This new U-Haul facility is a welcome addition to the Spanish Springs/Sparks area. It is large and has a lot of storage space, both indoor and outdoor. The staff conducted itself professionally and was very helpful in making our short stay using a 10X20X8 space during our moving in and moving out dates as painless as possible.

Richard C.  |  Overall Experience 
Rating:
5.0

Beth was extremely helpful and accommodating!

Shannel F.  |  First Impressions 
Rating:
4.0

We had some difficulty reserving the storage space, But Bob in the front office help us clear it up.

Katherine m.  |  First Impressions 
Rating:
5.0

Great staff and facility.

robert n.  |  Overall Experience 
Rating:
5.0

Top notch staff ...very good customer service...All staff very friendly...I will highly recommend to everyone...Many Thanks..!...Spanish Springs Uhaul and Storage...Nevada...Nice facility...Great Job Uhaul...!!!...2000 mile move from Michigan to Nevada..Great job guys...!

Martin L.  |  Overall Experience 
Rating:
2.0

Too many people trying to "help" but not actually getting anything done. We would prefer if 1 person helped us from start to finish of the transactions. Lots of he said she said and waiting to see what the other person was going to say. Also don't like the "hold" and then charge in the same day, this might be convenient for Uhaul but not for the guest.

Amber H.  |  First Impressions 
Rating:
5.0

Very new and sparkling clean facility. Staff was friendly and helpful. The actual storage are was also very clean.

Anthony F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwynn B.  |  First Impressions 
Rating:
5.0

Professional, personable, friendly, clean, and accommodating!

Juan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina D.  |  First Impressions 
Rating:
5.0

I was looking for a larger locker than the one I currently have at another storage company. I was impressed that you didn’t insist that I purchase insurance. I spoke to Reilly who showed me units available and how clean snd secure they were. I was sold on switching!

Donald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Facility very new and nice, outdoor unit kept cooler during summer than any I’ve ever renter (very nice), staff was always very friendly & helpful—made everything easy. Only issue was wind would blow trash (fast food wrappers, paper, etc) into the corner area around my unit - was always worried someone might think it was mine. Otherwise, best place I’ve ever rented from! Thank you!

Tara B.  |  Overall Experience 
Rating:
4.0

Was very impressed with all the help I got in my move to Reno. Silver Springs people very helpful and friendly.

wanda a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iesha F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  Overall Experience 
Rating:
5.0

Assistant Manager Beth at UHaul on Digital Court Sparks No was very helpful, knowledgeable and professional. It was WOW service and I highly recommend UHaul. It was a breath of fresh air in this kind of service.

Laura D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clayton K.  |  Overall Experience 
Rating:
4.0

Very friendly staff! And very clean facility!! And they have cameras throughout…..SAFE!!!

Jacqueline A.  |  First Impressions 
Rating:
5.0

Amazing spotless facilIty. Staff was super helpful and friendly. We had a one way truck rental from out of state that was supposed to be returned to another facility and they looked it up and transferred it to their facility and checked it in for us. Very easy loading even deep within the climate controlled interior units! Security systems are excellent! They deserve a PERFECT SCORE!

Hillary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

johnny L.  |  First Impressions 
Rating:
5.0

Excellent, professionally run business. Wonderful experience so far. Couldn't ask for a more positive experience during such trying times. Thank you again. It's been a pleasure.

Christine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donis D.  |  First Impressions 
Rating:
5.0

Great customer service very helpful. Well definitely recommend to anyone looking for Great service

steve r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santino S.  |  First Impressions 
Rating:
5.0

Wonderful customer service!

Rick C.  |  First Impressions 
Rating:
5.0

Very nice and helpful. Lots of RV Storage area.

Lisa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zack w.  |  Overall Experience 
Rating:
5.0

I fit an entire JH Size U HAUL into thier 10x 20 unit. Very Impressive Quality to the whole facility. Very nice ladies in the box they are in.. they should be upgraded to a small office of equal quality to serve us all during summer. And winter..

Athena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zack w.  |  First Impressions 
Rating:
5.0

Eric and Beth could not have been more helpful. Very nice facility, RV cover and electrical outlet were perfect for us.

chaeles r.  |  First Impressions 
Rating:
5.0

Eric was helpful I thought I was in heaven. He was a Military Veteran, and so was I. We had a connection, and he understood my need , without me telling what I needed. He was kind, and respectful to me.

Michael S.  |  First Impressions 
Rating:
5.0

I have been to several U-Hauls. This is by far, the best one! Eric is great and very helpful ! I’ll be sure to use this U-Haul again on my next journey !

Francis L.  |  Overall Experience 
Rating:
5.0

Great facility! Eric was very nice and helpful. Staff can really make a business or break it! So thank you for being friendly and helpful. The price is a bit steep but it is what it is!

KAYLA C.  |  First Impressions 
Rating:
4.0

Have not actually used the facility as of yet but it all looks good

David S.  |  First Impressions 
Rating:
5.0

Everything was nice and new. Eric was very nice and helpful

molly p.  |  First Impressions 
Rating:
5.0

a new facility for RV storage and close to home. Hope we will enoy continued usage.

Nancy N.  |  First Impressions 
Rating:
5.0

We were so excited to find this RV storage in the Reno area. RV storage is in short supply. I spoke with Eric after being referred by another facility. He was super nice and we went immediately to check out the facility. It is so well laid out and very easy to maneuver a large 5th wheel.

Linda B.  |  First Impressions 
Rating:
5.0

Eric (the U-haul manager) was extremely gracious and generous. He joyfully spoke about the new facility on Pyramid Way and I immediately decided to move my 5th Wheel RV to his business ASAP. I moved my Montana RV to the U-Haul facility today (February 10, 2021) and had my pick of the uncovered RV parking spaces as I was their first "trailer RV" customer to secure a rental spot.

edward a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris K.  |  First Impressions 
No reviews have been submitted for this location.

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