Averge at bestFRANK R.
Customer Reviews for U-Haul Moving & Storage of Southside
Parkersburg, WV 26101
(Across from Parkersburg South High School)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very helpful man that loaded everything!Jennifer A.
Vehicle was dirty. Cans in cab and back. Dirt in back. App is atrocious! Did not work well at all.ken B.
Customer did not leave a comment.Linda B.
Our unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.ABIGAIL H. | Overall Experience
Inside of truck wasn't the cleanest but I also understand, I definitely left it better than I received it .Randal Jay I.
Pick up is never the problem. Drop off places so far for me, (2 different places in 2 months), are nothing short of miserable. Miserable is actually a compliment. The first time, no one was there even though I called ahead. The second time, there was someone there, wasting oxygen. I'm a 71 year old man and I made the mistake of assuming that I would have at least a little help dropping off. Nope. This gives a black-eye to the uhaul organization as far as I'm concerned. Pick up is great, (that's the end where they get your money). I've got one more 900 mile trip to make soon and I'd rather carry my belongings on my back than to spend another dime at uhaul.james F.
The self check-in seemed user friendly, but was frustrating when trying to take a picture of the driver's license. The system required it to be placed a certain way, but that was never stated. It was also unclear as to whose license was needed...driver or person who reserved. Many people were renting that day, but it was very difficult to get the U-haul out from all the others. Everything was very tightly parked. Even with these minor frustrations, we would still rent again from this location.Alex P.
Customer did not leave a comment.joseph w. | First Impressions
We dropped off the equipment to this location the truck we turned into this location was NOT cleaned when we picked it up. The guy we rented from was very unprofessional and rude. He would NOT do a walk around with us (he said he already did a walk round and wouldn't do another one with us). He did NOT give us a copy of our contract. We had to have it printed for us when we picked up a uhaul auto transport at another location because we were not informed until just 4 days before we were to pick up our equipment that we couldn't get the truck and trailer at the same location and we had made the reservation over a month in advance and prepaid for the equipment. Almost everyone I had to speak with at corporate was either rude or unprofessional/unwilling to help. The only people who helped me at all at uhaul were the ladies I spoke with when I dropped the equipment off and the gentleman that printed my original contract when we picked up the auto transport. I have used uhaul several times in the past but this experience was so horrible I will likely never use uhaul again. Again, this was NOT due to anything at the drop off location. This was ALL from corporate over the phone and when we picked up the truck.Arthur W.
Vehicle was dirty. We had to sweep it out before we could use it. Sand and dirt in the cargo area. Grass and dirt on passenger seat. Had to clean it off. Van seemed to be hesitating in the engine. Was swaying as we were driving. Unloaded and loaded.Julia D.
I went to pick up a 6x12 enclosed trailer in West Virginia. One of the four tires was visibly low on air. The U-Haul employee told me it was due to being parked on a gravel lot, which I knew was a load of crap. Sure enough, by the time I got it loaded several days later, the tire was low again. Tried to call and was on hold so long I finally gave up. Aired up the tire myself and stopped in Indianapolis. The U-Haul folks there replaced the tire and wheel, but it was difficult to get somebody on the phone to do it. Made it to Texas without any further issues. The folks at the Texas location were very helpful and accommodating. To be fair and honest, the manager at the West Virginia location credited me $75 off (on a $730 15-day rental), because of the tire trouble. Trying to get someone to answer the phone to help you is an exercise in frustration.Brooks C.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.Mary S. | First Impressions
I booked a $50 guaranteed reservation for a 10ft truck. I showed up to pick up my truck and they had no truck for me!! Another lady showed up at the next counter and she also had reserved a 10ft. truck and was told that she didn't get one either. I was offered a free upgrade to a 15 ft. truck for free. Mind you...this bigger trick is going to take more gas to run. Which came out of my pocket. I was not reimbursed the â€œ$50 guaranteeâ€ for not having my reservation. I was asked to wait an hour for a 15ft truck because they did not have one even though they offered it to me. I was on a timeline and UHaul ruined my schedule. The employee took my name and number and said he'd call me when the truck came in. 2 and a half hours later... no call from Uhaul. I called and was on hold for 10 minutes when I decided to just drive over and see if they had a truck yet. I walked in, there sat 2 employees at the counter doing nothing. There on the wall behind them also hung the keys to the 15ft truck they were supposed to call me about almost 2 hours ago. They had forgotten to call me. This rental was a fiasco from start to finish.Sharon J.
I would like to commend the young man who helped me with the truck. It was a very stressful day and he handled it with the utmost professional service.wendy M.
If you really care call and talk to me about my experience with this particular Uhaul center.Darren D.
After hours drop offDON C.
Customer did not leave a comment.LINDA S.
The checking out online system was hard to navigate. It wouldn't accept a picture of my license, took 30 minutes off the time I expected to have the rental. It also wouldn't allow me to edit the time I had it reserved for. I would check out during business hours next time, if I ever rented again.Mary L.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Ricky S.
Customer did not leave a comment.LARRY EDWIN L.
Have the truck there when it was promised and stock the truck with what was paid for.Christopher Paul D.
Customer did not leave a comment.Lance Matthew G.
Customer did not leave a comment.Jeremiah Joe H.
offer military discountJanet S.
Customer did not leave a comment.Matthew Todd C.
Customer did not leave a comment.Brian Eugene M.
Customer did not leave a comment.Thomas W.
Great customer service.Spring Lorraine F.
replacing ramp was very difficult. Did not want to go in and latch.STEPHANIE M.
Excellent customer service. Truck was clean and well maintained. Staff was knowledgeable and friendly. Prices were great.Angela T.
Customer did not leave a comment.douglas E.
Customer did not leave a comment.Samuel S.
Nothing , truck could be a little more clean , but over all the service was great !Robert William T.
Nice location and well lit. I dropped off after hours and I was impressed with this location and your app.Michael C.
Customer did not leave a comment.Darren H.
Customer did not leave a comment.LAWRENCE P.
Customer did not leave a comment.David A.
Fix the long hold times to talk to a representative. Other than that I was very pleased.Leroy D.
Nothing, I rent trucks quite often atleast once a month. Always from this location. They are very professional. And very attentive to any issues I have.Andrew Steven B.
Customer did not leave a comment.TRACY N.
Nothing, It was quick and easy to drop it. The guy came out and I was unhooked and on my way in minutes.Robin R.
Customer did not leave a comment.Carla R.
Reserved a pick up truck. When I went to get it there was none and had to use a van.Nicky D.
Very quick and easy drop off.MELVIN LEROY B.
More trucks and vans need to be stocked. Better tracking of vehicle schedules .Christopher Dal B.
Customer did not leave a comment.Jeffery Scott J.
Nothing! The staff was friendly and went out of their way to ensure I had a great experience. Their equipment is brand new (literally) or at least on the newer side. They ensured the truck was clean and smelled nice prior to me leaving.lauren H.
Ordered and payed on line, picked up 2 hours later, very helpful, we were very pleased with the serviceRoderick N.
Worker was late to open the store. He was busy making jokes to the customer in front of me. Had to be someone on time ended up being late due to it taking forever.Jeremy P.
Everyone in Parkersburg very nice and helpfulAnthony F. | Overall Experience
Customer did not leave a comment.Logan S.
Make reservations online less confusing.Brenda Linn M.
Customer did not leave a comment.David T.
Customer did not leave a comment.Vicki J.
Customer did not leave a comment.Thomas G.
Outside of trailer was filthy. Inside of trailer was also filthy got all over our belongings. When transferred the belongings inside on the carpet it stained them. We spent an hour scrubbing the carpet to clean them.Brian James W.
Nathaniel is great at his job and customer service. Every time we come he makes sure everything runs as smooth as it can be. He is very polite.Korie R.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Sean A.
Nathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.Anthony F. | First Impressions
Customer did not leave a comment.BRELON H. | Overall Experience
Customer did not leave a comment.Jane S. | First Impressions
Customer did not leave a comment.Jeff V.
Gentlemen that greeting me upon arrival was very helpful and professional.THOMAS C.
The facility and the van I rented were perfect. I scheduled an after hours pickup and that went smoothly as well. My complaint....and I have a big one....is the pricing information provided online while I was booking did NOT match the price I was asked to pay when I showed up and used my smart phone to check in. If I provide how many hours I plan to keep the vehicle and how many miles I plan to put on it, I should get a fairly accurate price quote online before booking. I didn't. Online told me approx $120 when making the reservation, but app told me $200 when I arrived to pickup. Customer service inside was terrible when I returned the vehicle and went inside to discuss pricing. A very young, inexperienced, in appropriate man who kept calling me sweety and asking how old I was and encouraging me to remove my mask tried to negotiate a lower price, but eventually gave up and said he would have manager call me on Monday. No one ever called. I was billed and that was that. Nothing was ever resolved at the local level. Please work on that app and try to provide more accurate pricing when booking online. Knowing I'm going the have the vehicle for 8 hours and put 325 miles on it, should give you everything you need for accurate estimate with of course the variables for gasoline, cleaning if returned dirty, etc. I don't even know why I'm asked to provide that information if it's not used in my quote while booking.Kristy W.
Thank you for all of your help!!!! We appreciate you!!!! You turned a truly bad day into a successful move!!!Stuart S.
Customer did not leave a comment.Jacqueline C.
Customer did not leave a comment.Rodney Jay M.
Customer did not leave a comment.RODERICK N.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Lyle F.
Customer did not leave a comment.Jeryl Christine M. | Overall Experience
Nothing it was greatCHRISTOPHER L.
Customer did not leave a comment.David F.
If you have a reservation online You still have to wait until they get back to youMike S.
Customer did not leave a comment.Kristi O.
Everything was great except I didn't like the fact that the engine light was on the entire time. But it all went good!Sierra R.
Customer did not leave a comment.Saoirsa C.
The previous renter had to have smoked a great deal. The seat cover was coming off the seat.david S.
More staff. Or at least crosstrain. The "storage" lady just sat there while the other guy had 3 customers. "She wasn't able to do ANYTHING but storage" she said. Not even ring up storage boxes for another customer.Brandon Keith A.
Was very easy transaction. ThanksBradley S.
Customer did not leave a comment.Heather M. | Overall Experience
Customer did not leave a comment.Danielle L.
The young man that helped us was helpful in explaining things when we asked. I have used UHaul at the location on several other occasions. This is where I prefer to go.regina A.
Customer did not leave a comment.Jeffrey R D.
Customer did not leave a comment.Jeff M.
The employees were all very friendly from the booking of the truck to the pick up of the truck to the drop off of the truck. It was a very easy experienceThomas Michael H.
Customer did not leave a comment.Mary N.
Customer did not leave a comment.William G.
the truck we were get we did not get became it was be hide another truck so there gave a truck and when you drove it sound like the rear end was coming out of it it click when you drove front and and you went in revvedJames W.
Customer did not leave a comment.terrell G.
Customer did not leave a comment.Larry Gene T.
Trying to contact you by phone is literally impossible, and checking in through your website is very discouraging. I'm the kind of person that wants to meet and do business face-to-face.scott K.
Customer did not leave a comment.Haley B.
Thank you.RONALD C.
Customer did not leave a comment.William D.
Customer did not leave a comment.Jr J.
He made it easy for us to get in there and get unloaded, putting our 2 storage units as close together as possible made it nice. We really appreciate his professionalism and helpfulness. Facility is very clean and neat. Will recommend highly!lynn l. | First Impressions
Customer did not leave a comment.Katie L.
Customer did not leave a comment.Gloria I.
The staff was excellent and so nicesabrina D.
Maintain your existing customer service. Service agents were excellentEdward Duane R.
Customer did not leave a comment.Crystal S.
Customer did not leave a comment.dara S.
Customer did not leave a comment.bernice T.
Customer did not leave a comment.Karen W.
Very nice people, for sure helped me get the job doneKylee W.
Customer did not leave a comment.Julia H. | Overall Experience
Customer did not leave a comment.John S. | Overall Experience
Prices are too high for a storage unit.. other than that great companyanthony w. | Overall Experience
Customer did not leave a comment.Carrie A. | First Impressions
Customer did not leave a comment.Destiny H. | First Impressions
I love south side uhaul, they are always friendly, very helpful and great customer serviceCandy Kiss P. | First Impressions
The staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.Connie D. | First Impressions
Great people! Sad to go but will definitely use again!becky h. | Overall Experience
Outstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.Nathan F. | First Impressions
easy in easy outrobert f. | First Impressions
Customer did not leave a comment.JEFFERY W. | Overall Experience
Customer did not leave a comment.HOWARD T. | First Impressions
Customer did not leave a comment.melissa g. | Overall Experience
Excellent staff.LISA D. | First Impressions
Great staffKody O. | First Impressions
Customer did not leave a comment.Jonathan M. | First Impressions
So incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.Jason R. | Online Move In
Customer did not leave a comment.sally l. | Overall Experience
Customer did not leave a comment.john n. | First Impressions
wRANDALL F. | Overall Experience
The employees were great.TRACEY B. | Overall Experience
Very friendly and helpful staff. Clean and secure storage unit.William R. | Overall Experience
The location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.jenna s. | First Impressions
Very helpful and quick to help outkimberly s. | First Impressions
Knowing my items were stored safely was great. The manager has been awesome... friendly and helpful.CHRISTINE S. | Overall Experience
The staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.Chasitiy S. | Overall Experience
Very quick and easyMichael L. | First Impressions
Very helpful and personable.Joy S. | First Impressions
Everything went good no problems, everyone was nicealbert r. | First Impressions
expensiveNakita G. | Overall Experience
Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.connie m. | Overall Experience
The service was terrific. Mr. Thompson was thorough and gentleman .DAWN C. | First Impressions
When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.Mary S. | Overall Experience
Went above and beyond for me and it was appreciated.Janet S. | First Impressions
The customer services even on the weekends were excellent. Thank you!tonya h. | Overall Experience
I could not ask for a better experience.Harry M T. | Overall Experience
Gate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!DOUGLAS B. | Overall Experience
Very courteous and friendly service.Angie S. | Overall Experience
The attendant was courteous and very helpful! Will definitely use their services again.Michael R. | Reservation
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